Installation & Operation Manual

Air Source Heat Pump Water Heater

Model Number : AW-25 AW-35

AW-48 AW-62
AW-75 AW-88
AW-100 AW-116
AW-132 AW-210
AW-245

Thank you very much for purchasing our product, please keep and read this manual carefully before you
install heat pump.
 Packing List

No. Name Qty. Photos

1 Installation & Operation Manual 1

2 Wire-controller 1

3 Wire-controller signal wire 1

4 Heat Pump Unit 1

Please keep installation manual properly, and read it carefully before using.

The unit must be installed by professional personnel, and install it based on this manual as
possible.

Special reminding: if the unit would be installed where is vulnerable to lightning stroke,
lightning protection measurements must be carried out.

Special reminding: The unit is not suitable for using in the Winter (< -7 °C), when the unit leave
unused in Winter, the water reserved in the pipe network system must be drained.

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Content
1. Accessories Description.......................................................................................4

2. Attention for safety.................................................................................................4

3. Heat pump unit working principle......................................................................6

4. Installation of the unit............................................................................................7

5. Installation of the pipeline..................................................................................11

6. Installation of optional accessories................................................................ 14

7. Installation of electric devices.......................................................................... 15

8. Instruction of operation...................................................................................... 20

9. Fault analysis and elimination method.......................................................... 29

10. Technical parameter.......................................................................................... 32

11. After-sale service.....................................................................................33

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1. Accessories Description

Each unit produced by our factory with the following accessories:

No. Name Qty. Use
1 Installation & Operation Manual 1 PC Guide users to install the system
2 Wire controller 1 PC Used for the man-machine operation interface
3 Wire controller connecting cable 1 PC Connect wired controller to heat pump unit
4 Heat pump unit 1 SET For heating water

For function you need to purchase at least the following parts for each unit:
No. Name Qty. use
1 Water circulation pump Drive the water cycle
2 Filter system Protect the heat pump heat exchanger and pipes
3 Water pipe and valves Connect the equipment and make circulation
4 Water tank Store hot water

NOTE

The types and quantity of the water pump, filters, pipes and water tank, refer to the real project
design. We do not suggest to install auxiliary electric heaters in the system, if must install
auxiliary electric heaters, should install the electric heaters by the specialized persons, and our
company has no responsibility for all the problem cause by the auxiliary electric heater.

2. Attention for safety

Range of application:
1.Power supply: 380V/3N~50Hz.
2.Environment temperature: -15°C〜 43°C ：
3.Working water temperature: Min. inlet water temperature 8°C, Max. outlet water
temperature 60°C. If the system is always used beyond the available water range,
please contact with the local agent.

● The installation shall be done by the professional persons, to prevent leaking, electric shock, or fire
disaster.

● Confirm the ground connection, if the ground connection is not correctly done, it may cause electric
shock.

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● When install the heat pump in a narrow space (equipment room), must keep well ventilated.

● Don't put finger or sticker into the air inlet or air outlet. Because the internal rotor high-speed
operation may cause injury.

● When an exception happens (burning smell), turn off the manual power switch immediately, stop
operating, and contact with after-sale service department. If continue the abnormal operation, it may
cause electric shock or fire disaster.

● When the unit needs to be removed or re-installed, please entrust after-sale service department
and specialized personnel to do it. If the installation is not well done, it may cause unit operation
failure, electric shock, fire, hurt, leaking, etc.

● Must not be unauthorized reformed, otherwise it may cause electric shock or fire.

● When needs to be repaired, please entrust after-sale service department or a specialized

personnel to implement. If improper repaired, it may cause unit operation failure, electric shock, fire,
hurt, leaking, etc.

● Can not install the unit in combustible gas easy-leaking places, once the combustible gas leaks
around the unit, it may cause a fire.

● Confirm if the installation base is strong enough, if it is not strong and has been used for a long time,
it may cause falling and injuries.

● Confirm if leakage protection switch is installed, if don't install a leakage protection switch, may
cause electric shock or fire.

● When cleaning the unit, the operation should be stopped, and power switch should be turned off.

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3. Heat pump unit working principle

3.1 Heat pump working process

● First, the low pressure and superheated gas in the evaporator is inhaled into the compressor then
becomes the high temperature and high pressure overheated vapour.

● Second, the overheated vapour is exhausted into the condenser and exchange the heat with the
water, then the refrigerant is condensed and becomes the saturated or over cooling high pressure
and high temperature refrigerant liquid. The water is heated up by heat pump when absorbing the
heat energy which released by the refrigerant.

● Third, the refrigerant liquid releases the pressure by passing the expansion valve, then becomes
the low temperature and low pressure liquid.

● Fourth, the refrigerant liquid flows into the evaporator and absorb the energy from the air, then is
vaporized and became the low pressure and overheated vapour. The refrigerant working repeatedly
as described above, then the water which flows through the condenser is heated up constantly, the
temperature rise and can get the hot water.

3.2 Air source heat pump working principle

4 way valve

Water inlet
Fa n un i t

Condenser

Water Outlet
Ev apor ator

Compressor Gas-liquid
separator

Filter Filter

Expansion valve

Figure 1

Qc (Heat energy get) =Qa (Compressor consumption) +Qb (Heat energy absorbed from ambient environment)

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4. Installation of the unit

4.1 Installation attention

● Avoid installations in such locations with mineral oil.

● Avoid installation in locations where air contains salt or other corrosive gas.

● Avoid installation in locations with serious power supply voltage fluctuation.

● Avoid installation in an unstable place, such as car or cabin

● Avoid installation near flammable items.

● Avoid installation in locations with strong electromagnetic wave.

● Avoid installation in locations with special harsh environmental conditions.

4.2 Installation check

● Check the model, number, name etc, avoid incorrect installation.

● Make sure enough space for installation and maintenance.

● Make sure barrier-free for air inlet and outlet, also dry ventilated place.

● Make sure the bearing surface can meet the requirement and avoid shocks.

● The power supply and its capacity, wire diameter choice should be in accordance with the electrical
installation requirements.

● Electrical installation must comply with the relevant technical standards of electrical equipment,
and electrical insulation work must be done.

● The unit must be power on for at least eight hours before running and debugging.

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4.3 Installation space
Keep the following indicated space for operation and maintenance first before installation

>2000
Unit: mm

Figure 2 The distance to top barrie r

Unit: mm >600
>500

>1200 >1200

>500

Unit: mm >600
>500
>1200
>1200

>500

Figure 3 Installation space

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4.4 Heat pump unit size
AW25 AW35 W

L H

AW-48

AW-62

AW75

AW-88 AW100 AW116

AW132 AW210 AW245

Figure 4 Size

Size (mm)
L W H
Model No.
AW-25/AW35 765 691 1055
AW-48 1416 752 1055
AW-62 995 990 1785
AW-75 1252 1076 1865
AW-88/AW-100 2148 1076 2176
AW-116/ AW-132 2148 1076 2176
AW-210/AW-245 2248 2148 2176

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4.5 Reserve the installation base for the heat pump
Please refer to Figure 5.

A n c h o r b o lt
Anchor bolt
Drainage tray Screw nut/washer
Heat Pump Heat Pump
Shock absorb

Installation base
Drainage tray

Concrete
Figure 5 Reserved installation base

4.6 Hoisting attention

● Please use four or more soft lifting belts to move the sets Figure 6.

● Please use protective plate on the surface of the sets when moving, to avoid scratch and
deformation.

● Recheck whether the foundation is correct before hoisting the unit.

● The heat pump will produce condensation water,please consider the drainage channel when make
the installation base.

● Please put shock absorb on base surface.

Figure 6 Hoisting diagram

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5. Installation of the pipeline

5.1 Attention
● Prevent air, dust and other sundries from going into the water pipes.

● Fix the whole system before install the water pipes.

● Water inlet and outlet pipes shall be protected by the insulation layer.

● Stable water velocity shall be ensured, so that excessive throttling can be avoid.

● When moving, water inlet and outlet pipe shall not be used for hanging, only the holes on the beam
of the base can be used, please refer to Figure 9

● When connect the water inlet and outlet pipes, two pipe wrenches shall be used to control the two
parts of the pipes, and ensure the water inlet and outlet pipes not turning around, please refer to the
Figure 7

● Pipeline anti-freezing in case the environmental temperature drops to 3°C.

Figure 7

5.2 Instruction
5.2.1 Marginal data

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5.2.2 Pipeline installation diagram

Figure 8 Diagram I（Single unit for reference）

Figure 9 Diagram II（Multiple units for reference）

● The one-way valve is suggested for each unit, to prevent the water back flow.

● The system can be combined with multiple units, but should be controlled by each unit
independently.

● Regarding the installation of backup pump, maintenance valve and temperature measure point,

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please consider it yourself.

● All pipes and valves of the unit need the heat preservation.

● The reference diagram used non-pressure water tank, the system also can be pressurized system,
use the pressurized water tank.

5.2.3 Selection of the water pipes

Model No. Inlet Outlet

AW-25/AW35 1 inch (Female) 1 inch (Female)
AW-48 1.25 inch (Female) 1.25 inch (Female)
AW-62/AW75 1.5 inch (Male) 1.5 inch (Male)
AW-88/AW-100 2 inch (Female) 2 inch (Female)
AW-116/AW-132 2 inch (Flange) 2 inch (Flange)
AW-210/AW-245 2.5inch (Flange) 2.5inch (Flange)

● The pipe press and flow rate should be calculated before the diameter selection.

● The hydraulic calculation should be made after the selection of pipe diameter, if the resistance is
more than pump head, then need to choose a more power pump, or choose a bigger pipe.

5.2.4 The demanded quality of water

● The bad quality water will produce more scale and sand, so this kind of water should be filtered and
demineralized.

● The water quality should be analyzed before system running, to measure the PH value,
conductivity, Chloride ion concentration and sulphate ion concentration.

● The acceptable water quality standard is showed as below table.

PH value Total hardness Conductivity Sulphate ion Chlorine ion Ammonia ion
7～8.5 < 50ppm <200μV/cm(25℃) None < 50ppm None
Sulfate ion Silicon Iron content Sodium Ca
< 50ppm < 50ppm < 0.3ppm No requirement < 50ppm

● Suggest the filter meshes is about 40 meshes.

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6. Installation of optional accessories
6.1 Selection of the water pump
● The circulation pump is necessary for the system operation, the power port is prepared for the
pump inside the unit.

NOTE
Please check the Electric Diagram which located inside of the unit

● The head of circulation pump = height difference between water level and main unit + total
pipelines resistance (determined by the hydraulic calculation) + pressure loss of main unit (see the
nameplate on heat pump ).

NOTE
When multi paralleled, the water pump head is subject to the worst working condition loop.

6.2 Selection of the flow switch

● The selection of the flow switch is based on the actual system, the target flow switch is
recommended. Temperature of fluid: 0-120 °C , max working pressure 13.5 bar.

● The flow switch can be installed on the horizontal pipeline or the vertical pipeline which the fluid
flow direction is upward, but should not be installed on the vertical pipeline which the fluid flow
direction is downward.

● The flow switch must be installed on a straight pipeline, there must be more than five times the
length of the pipe diameter at its two sides. And, the direction of fluid must follow the arrow on the
controller. The terminal block should be in an easy operation position, (Figure 10)

● The pannier is absolutely forbid to touch the flow switch floor, or the switch will be deformed and
invalid, (Figure 11)

● Please be sure that the model of target sheet is determined by the system rated flow, diameter of
outlet pipe and the adjustable range of the target(see the user manual). And the target sheet can not
contact the inwall of pipe or other throttlers in pipe, or will cause the switch can not reset.
A

5A 5A

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 Figure 10

Figure 111

7. Installation of electric devices

7.1 Electrical wiring

● The unit should use a dedicated power supply, power supply voltage with rated voltage.

● Unit power supply circuit must be ground, power supply wire and external grounding reliable
connection, and the external grounding is effective.

● Wiring must be constructed by the professional installation technicians in accordance with the
circuit diagram.

● Power line and signal line layout should be neat, reasonable, can not interfere with each other, but
not with the connecting pipe and the valve body contact.

● If the unit is not matching the power line, please supply specifications refer to provisions, wires
connecting is not allowed.

● After all wiring construction is completed, please check it before switch on the power supply
carefully.

Screw out the bolt and

open the panel which with
the danger label, will find
the electrical box.

Figure 11

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 Power In
380V/50Hz/3phases

Figure 12 Power cable terminal

7.2 Electrical Wiring Specification

Model No. Electrical Wiring Specification

AW-25 3*6mm²+2*4mm²
AW35/AW-48 3*6mm²+2*4mm²
AW-62 3*6mm²+2*4mm²
AW-75/AW-88/AW-100 3*16mm²+2*10mm²
AW-116/AW-132 3*25mm²+2*10mm²
AW-210/AW-245 3*35mm²+2*16mm²

7.3 Circulation pump installation

The heat pump only provide the signal for circulation pump, must use an a.c. Contactor to
connect the circulation pump.

NOTE:
Here only for signal control never drive
it directly.

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Figure 15

Figure 16

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 XT1Y
Electric Diagram
GN Transformer Adaptor Note: If multi units online,
Power in:220VAC
please connect the signal
RD TC output wire as follows:

BL RD GN Y Slave unit(s)
WH

CN9
CN9
Connect to next slave

Power In
GND
Y/GN unit (A to A,B to B)

T
S
R
Y GN RD Y GN RD Y GN RD Y GN RD RD RD RD Y GN RD

A
Transformer ***WATER-COM Low water level switch

N N2N3
null wire
KM3 KM4 KM5 COM2
High water level switch
KM6 Connect control RD Heat Pool Low water level
7.4 Electric wiring diagram

BL RD GN BK Y OR Y GN RD panel Cycle heat Direct heat

（ Y GN RD ） 1 system Mid. water level null wire
TRAN-OUT TC 2 systems
TA1 TA2 1 phase 3 phases
High water level
Reserved
XT3 Reserved
Y GN RD Y GN RD Base heater Water flow switch
Connect to No. 0 unit

AP1 AP1 U V W Norma:l On

Connect the wire at site

Reserved
current1 current2 E-heater Failure: Off
T2 T2 V Feed water pressure switch
T1 T3 T1 T3 U W Return valve
Y/GN Y/GN Y/GN Y/GN Y/GN High pressure 1
Emergency switch High temp. 1
Feeding valve
Low pressure 1
Circulation water flow switch
1#COMP 2#COMP 1# Fan 2#Fan Circulation Pump
OUT6 null wire
Pump Heat tap Low pressure switch 2

Special Requirement: High pressure switch 2 High pressure 2

1. When ambient temp. below 0C, and the heat pump not be used,then empty the water from the system, prevent the pipes Bypass valve High temp. 2
burst caused by freezing. Low pressure switch 1 Low pressure 2
Bypass valve

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2. When the ambient temp. below -7C, don't allow the heat pump run, empty the water from the system and cut off the power.

Figure
High pressure switch 1
3. Put the water tank senor into tank, and make it test the inside water temperature. 4WV null wire
4. If the circulation pump power supply is 220V/50Hz, then the live wire connect the terminal U, V or W on the terminal block
Comp null wire
XT3 , and the null wire connect to the phase N on terminal block XT1. 4 way valve
5. Between heat pump unit and water tank, there must be circulation pump ( on the heat pump water inlet pipe), between
Comp connect TA2 Bypass valve
circulation pump and heat pump unit, the water flow switch and pressure gage is necessary.
1
Technical Description: connect TA1 Bypass valve
Low speed
1. The low water level switch and water flow switch has been shorted when delivery, when install the heat pump should take down 2
the shorting wire.
High speed
2. Dashed line means that need the installer connect it at site, the power cable should meet the requirement which please refer to null wire
the user manual.
Feeding solenoid
3. Only provide circulation pump and electric heater power signal, never connect them directly to heat pump. Water supply pump valve, 220Vac
4. Water flow switch, normal off, when water flow is normal, then the flow switch on, water flow failure, switch off. Coil temp. sensor 2 Return water solenoid
5. Put return water temp. sensor on the water return pipe to test the return water temp. and control the solenoid valve on/off. valve, 220Vac
Coil temp. sensor 1
Communication address（Dial） Auxiliary E-heater
No. 220Vac A.C contactor
1 2 3 4 Unit No. 1 2 3 4 Unit
No.0 No.8 Supply water pump
OFF OFF OFF OFF OFF OFF OFF ON
Connect to No. 0 unit

20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

220Vac A.C contactor

No.1 No.9
Connect the wire at site

ON OFF OFF OFF ON OFF OFF ON

OFF ON OFF OFF No.2 OFF ON OFF ON No.10
ON ON OFF OFF No.3 ON ON OFF ON No.11
OFF OFF ON OFF No.4 OFF OFF ON ON No.12
sensor
sensor 2
sensor 1
sensor 2

sensor 1

ON OFF ON OFF No.5 ON OFF ON ON No.13

temp. sensor
Suction temp.
Suction temp.

Exhaust temp.
Exhaust temp.

Ambient temp.

OFF ON ON OFF No.6 OFF ON ON ON No.14

Hot water outlet

Water tank temp.

Return water temp.

No.7 No.15
sensor 1, No. 0 unit
sensor 1, No. 0 unit

ON ON ON OFF ON ON ON ON
8. Instruction of operation

8.1 Control system specifications

8.1.1 Operating condition
● Voltage: 220V～±10%,50Hz±1Hz.
● Ambient temperature: -15～+43℃
● Storage temperature: -20～+75℃
● Relative humidity: 0～95%RH
● Temperature accuracy: ±1℃
8.1.2 Main function
● Three operation mode: heating,cooling and constant temperature mode.
● Display the water tank temperature and setting temperature, and also can query the coil
temperature, ambient temperature and exhaust temperature and so on.
● Power cut memory function.
● When power cut, the clock will still work.
● Timing on/off.
● Automatic defrosting.
● Forced to defrost.
● Large LCD display.
● Has perfect protection function.
● The error code display and query
● Key-Lock Function
● Anti-freezing function
● When there is no wire controller or wire controller is broken, the system can recognize it,
and control the heat pump to run automatically.

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8.2 Wire controller and operation
8.2.1 Appearance and button functions of wire controller
● Appearance

1)Display description:
The clock display area displays time-related data such as the system clock, and the data display
area displays data such as temperature, system parameters, and alarm codes. When there is no key
operation for more than 60 seconds, the display brightness will be automatically reduced for static
display.
After power-on, it will work normally after full display for about 5 seconds. The period of each
field flashing display is 1 second. After power-on or press any key, it will display normal brightness. If
there is no key operation for more than 60 seconds, the display brightness will be automatically
reduced.
2) Display symbol description
symbol status Function or meaning
ON Currently in heating (floor heating) mode
ON Currently in cooling mode
ON Currently off
OFF Currently on
ON An alarm is currently occurring
ON Currently in defrost state
Flashing Currently in defrost delay state
Flashing Currently in the state of refrigerant recovery
ON Currently in antifreeze state
ON Currently in electric heating state
Flashing Currently in electric heating delay state
ON Currently in maintenance mode
ON Currently in compressor start state

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 Flashing Currently in the compressor start delay state
ON The fan is currently in the starting state
Indicate the actual value of the water tank
ON
temperature
ON Indicate the set value of water tank temperature
Indicate the actual value of the inlet water
ON
temperature
ON Indicate the actual value of the water temperature
ON The temperature is currently displayed in Celsius
display Enable timed working mode
Flashing Currently in timing setting mode
It is currently in the regular working period of
display
power-on
display Currently in a non-working time period at boot time
display Current time from Monday to Friday
Currently in the timing setting from Monday to
Flashing
Friday
display It is currently Saturday
Flashing Currently in Saturday time period timing setting
display It is currently Sunday
Flashing Currently in the time setting of Sunday
Display actual water temperature, set water
88 88 display
temperature and fault code
88:88 display Show real time
display Circulating water pump running
Flashing Force circulating water pump operation
display Make-up valve open
display The user return valve opens
display Water supply valve open

display Currently at low water level

It is currently at medium water level or low water

display level (F231=2, under high and low water level
control)

display Currently at high water level

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3)Button definition description:
No. Button icon Function description
name 1. Long press for 1 second to turn on/off;
2. In the query state, click this button to return to the
power
1 main interface;
button
3. In the setting state, click this button to return to the
main interface.

1. Click on the main interface to set the temperature;

2. In the main interface, press and hold for 3 seconds
to enter the query state;
2 Up key
3. In the query state, tap the status query.
4. In the parameter setting state, click the parameter
to modify

1. Click on the main interface to set the temperature;

2. Press and hold for 3 seconds to enter the
Down maintenance state when it is turned on/off;
3
key 3. In the maintenance status, tap the status query.
4. In the parameter setting state, click the parameter
to modify

1. In the main interface, tap to enter the clock setting,

and tap to switch the time "hour" and "minute";
4 Time key 2. In the main interface, long press for 3 seconds to
start (and enter the timing time setting)/off the timing
mode.

1. In the main interface, long press for 5 seconds to

Mode start and enter the parameter interface.
5 2. In the shutdown state, and the current model is a
key heating and cooling machine, click to switch between
cooling and heating modes;

1.In the main boot interface, press and hold for 3

+ seconds to force the "electric heating" to turn on or off.
1.In the main interface of booting up, press and hold
+ for 3 seconds to force "Defrost" to turn on or off
6 组合键 In the main interface, long press for 3 seconds to
+ activate/deactivate the replenishment timing function
In the main interface, long press for 3 seconds to
+ activate/deactivate the user water return timing
function

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 In the OFF state, long press for 5 seconds to enter the
+ unit address number setting interface
In the OFF state, press and hold for 5 seconds to
+ + force start/stop the water pump operation function
Long press for 5 seconds to activate/deactivate the
+ + quick detection mode (valid within 5 minutes after
power-on)

3.3Key operation instructions:

1)ON/OFF：
Press and hold the " " key for more than 1 second to switch the controller to power-on or power-off state.
In the shutdown state, the shutdown symbol lights up and the controller stops controlling output.
The controller can display and operate normally in both the power-on state and the power-off state.
When the controller is powered on for the first time, it is in the shutdown state, and when it is powered on
thereafter, it is the same as the power on/off state before the last power off.

2)Set the water temperature:

Press and immediately release the " " key or " " key to enter the water temperature setting state,
In the water temperature setting state, press the " " key or " " key to adjust up or down and display the
water temperature set value;
Press and hold the " " key or " " key for more than 1 second to quickly adjust up or down and display
the water temperature set value;
Press and release the " " key immediately or if there is no key operation within 5 seconds, it will exit the
modification and return to the normal display state.
3)Set the system clock:
In the main interface, click " " to enter the real-time clock setting interface;
In the real-time clock interface, press the " " key once, and the digits of the hour part will flash. At this
time, press the " " or " " key to set the hour of the real-time clock;
After setting the hour part, press the " " key again, the number of the minute part will flash, and press the
" " key or " " key at this time to set the minute of the real-time clock;
When the minute part is set, press the " " key again to confirm the real-time clock setting and return to
the main interface;
In the real-time clock setting interface, if there is no key operation for 5 seconds, the current real-time
clock setting value will be confirmed and the main interface will be returned.

4)Set the timing function and timing period setting:

In the main interface, press and hold the " " button for 3 seconds to enable or cancel the timing work
mode. When the timing work mode is enabled, enter the timing period setting. Press and immediately
release the " " button to switch the hour part of the start time of the three periods in turn. The minute part,
the hour part and the minute part of the end time will flash when switched to the corresponding value, and
the corresponding time period will be displayed at the same time, and the “ON” or “OFF” symbol will flash.
Press “ ” or “ ” to increase or decrease and flash The corresponding value is displayed. After setting
the timing period, pressing and immediately releasing the "" key or without any key operation within 15

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seconds can save the modification and return to the normal display state.
After the timing control mode is activated, the corresponding symbols will be displayed under "ON" and
"OFF". In the power-on state, only heating/cooling during the set working period, and no heating/cooling
during the rest of the time. When the start time and end time of a certain working period are the same, the
timing period is deemed to be cancelled. When all time periods are cancelled, it is deemed to be in
working hours throughout the day. If the start time of a certain working period is greater than the end time,
the end time is considered to be the next day.
In the real-time clock setting interface, press the " " key to confirm the current real-time clock setting
value and return to the main interface.

5)Set the timing user return water function and timing user return time period setting: (valid for hot water
models)
In the main interface, press and hold the " " key + " " key for 3 seconds to enable or cancel the timer
user water back function mode. When the timer user water back function mode is enabled, it will enter the
timer user water back period setting. At this time, "Back water" and " The “timing” character flashes at the
same time.

6) Set the timing replenishment function and timing replenishment period setting: (valid for hot water
model)
In the main interface, long press the "" key + "" key for 3 seconds to enable or cancel the timing
replenishment function mode. When the timing replenishment function mode is enabled, enter the timing
replenishment period setting. At this time, the "replenishment" and "timing" characters flash at the same
time. The settings are the same as above.

7）Set cooling/heating mode: (valid for heating and cooling models)

When the controller is in the normal display state and in the OFF state, press the " " key to switch
between cooling and heating modes. When switching to cooling or heating mode, the corresponding
"cooling mode" or "heating mode" characters are displayed. When the cooling/heating mode is switched,
the compressor is stopped for at least 3 minutes before starting operation.

8) Forced start of electric auxiliary:

In the normal display state of the controller, when it is on, if the current heating mode is in the heating
mode and the temperature conditions for continuing heating are met, and there is no other alarm that
does not allow "electric heating", press the " " + " " keys at the same time to continue The "electric
heating" function can be started or closed for more than 5 seconds; the electric heating symbol will light
up when the "electric heating" is running; if the current mode is the cooling mode, the "electric heating"
operation is not allowed.

9) Manual defrost:

When the controller is in the normal display state and in the power-on state, if the current heating mode
and the set defrosting time are not zero and the temperature conditions for continuing defrosting are met,
and no other alarms that do not allow "defrosting" occur, Then press the " " + " " keys at the same time
for more than 5 seconds to start or close the "defrost" function; when the "defrost" is running, the defrost
symbol will be lit and displayed; if the current mode is in the cooling mode, "defrost" is not allowed "run.

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10) Modify parameter settings:

In the normal display state of the controller, press and hold the " " key for more than 5 seconds to
display the setting symbol. If no password is set, it will directly enter the parameter modification state, and
the code and set value of the first menu item will be displayed at the same time; if a password is set When
F250=0, it will display “PAS” and wait for the correct password to be entered. The default is “1” or press
the M key for 30 seconds to skip the password and enter the parameter setting.

In the password input state, press the " " or " " key to adjust up or down and display the entered
password value, press and hold the " " or " " key for more than 1 second to quickly adjust up or down
and display the password value, press And immediately release the " " key to confirm the password
input, if the password is correct, it will directly enter the parameter modification state; if the password is
wrong, it will directly return to the normal display state. If you forget the password, press the " " key for
more than 30 seconds to skip the password input state and enter the parameter modification state.

In the parameter modification state, press and release the " " key or " " key to adjust up or down and
display the parameter setting value, press and hold the " " key or " " key for more than 1 second to
quickly adjust up or down and display it Parameter setting value, press and immediately release the " "
key or " " key to scroll up or down the menu item and display the code and set value. When the current
parameter is modified, it will flash for 2 seconds and save and then scroll up or Scroll down the menu
item.

In the state of password input or parameter modification, press and release the " " key immediately or if
there is no key operation within 15 seconds, it will exit the modification and return to the normal display
state. When the parameter value is modified, it will flash for 2 seconds and then return to normal. Display
state. For parameters with delay or timing properties, disconnecting the controller and re-powering on can
make the parameter modification take effect immediately, without waiting for the current delay or timing
period.

When the controller is powered on, first check whether the parameter settings are correct. If an error is
detected, "Err" will be displayed. Press any key at this time to restore the product's default parameters
and work. It is recommended to reset the parameters at this time.

11) Query running status:

When the main interface is displayed, press and hold " " for more than 3 seconds to enter the status
query interface; press and immediately release the " " or " " key to view the status of each operation;
press and immediately release the "" key Or if there is no key operation within 30 seconds, it will
automatically return to the normal display state.

After entering the viewing mode, the data code (defaults to "01" after power-on) and its corresponding
value will be displayed. The specific display is shown in the following table:
No. Meaning Remarks No. Meaning Remarks
Inlet water (water tank)
1 Measured value 51 Low pressure switch 4 0=open; 1=close
temperature

2 Outlet temperature Measured value 52 备用 0=open; 1=close

3 Ambient temperature Measured value 53 Low water level 0=open; 1=close

4 Indoor (user return water) Measured value 54 Mid water level 0=open; 1=close

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 temperature

5 Exhaust temperature1 Measured value 55 High water level 0=open; 1=close

6 Return air temperature 1 Measured value 56 Dip switch 1 0=open; 1=close

7 Coil temperature 1 Measured value 57 Dip switch 2 0=open; 1=close

8 Coolingcoil 1 Measured value 58 Dip switch 3 0=open; 1=close

9 Mid-air inlet temperature 1 Measured value 59 Dip switch 4 0=open; 1=close

10 Mid-air inlet temperature 1 Measured value 60 Dip switch 5 0=open; 1=close

11 Compressor 1 current Measured value 61 Dip switch 6 0=open; 1=close

12 Main valve 1 opening Measured value 62 Dip switch 7 0=open; 1=close

Opening degree of auxiliary

13 Measured value 63 Dip switch 8 0=open; 1=close
valve 1

14 Exhaust temperature2 Measured value 64 Compressor 1 0=stop; 1=run

15 Return air temperature 2 Measured value 65 Compressor 2 0=stop; 1=run

16 Coil temperature2 Measured value 66 Compressor 3 0=stop; 1=run

17 Coolingcoil 2 Measured value 67 Compressor 4 0=stop; 1=run

18 Mid-air inlet temperature 2 Measured value 68 Four-way valve 1 0=stop; 1=run

19 Mid-air inlet temperature 2 Measured value 69 Four-way valve 2 0=stop; 1=run

20 Compressor 2 current Measured value 70 Four-way valve 3 0=stop; 1=run

21 Main valve 2 opening Measured value 71 Four-way valve 4 0=stop; 1=run

Opening degree of auxiliary

22 Measured value 72 bypass valve 1 0=stop; 1=run
valve 2

23 Exhaust temperature3 Measured value 73 bypass valve 2 0=stop; 1=run

24 Return air temperature 3 Measured value 74 bypass valve 3 0=stop; 1=run

25 Coil temperature3 Measured value 75 bypass valve 4 0=stop; 1=run

26 Coolingcoil3 Measured value 76 Electric crankshaft heating 0=stop; 1=run

27 Mid-air inlet temperature3 Measured value 77 Auxiliary electric heating 0=stop; 1=run

28 Mid-air inlet temperature3 Measured value 78 Chassis electric heating 0=stop; 1=run

29 Compressor 3 current Measured value 79 Main circulating pump 0=stop; 1=run

User return valve (floor heating

30 Main valve 3 opening Measured value 80 0=stop; 1=run
valve）

31 Opening degree of auxiliary valve 3 Measured value 81 Water supply valve 0=stop; 1=run

32 Exhaust temperature4 Measured value 82 Throttle bypass valve 1 0=stop; 1=run

33 Return air temperature4 Measured value 83 Throttle bypass valve 2 0=stop; 1=run

34 Coil temperature4 Measured value 84 Indoor water pump 0=stop; 1=run

35 Coolingcoil4 Measured value 85 1#High-speed fan 0=stop; 1=run

36 Mid-air inlet temperature4 Measured value 86 1#Low speed fan 0=stop; 1=run

37 Mid-air inlet temperature4 Measured value 87 2#High-speed fan 0=stop; 1=run

38 Compressor 4 current Measured value 88 2#Low speed fan 0=stop; 1=run

39 Opening degree of Main valve 4 Measured value 89 Phase sequence mode Measured value

40 Opening degree of auxiliary valve 4 Measured value 90 Current model Measured value

41 Water flow switch 0=open; 1=close 91 Reserved 1 Low water level analog value

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 42 Linkage switch 0=open; 1=close 92 Reserved 2 Simulation value of mid-water level

43 Emergency switch 0=open; 1=close 93 Reserved 3 High water level analog value

44 High pressure switch 1 0=open; 1=close 94 Fault memory code 1 Measured value

45 Low pressure switch 1 0=open; 1=close 95 Fault memory code 2 Measured value

46 High pressure switch 2 0=open; 1=close 96 Fault memory code 3 Measured value

47 Low pressure switch 2 0=open; 1=close

48 High pressure switch 3 0=open; 1=close

49 Low pressure switch 3 0=open; 1=close

50 High pressure switch 4 0=open; 1=close

12) Maintenance mode:

Press and hold the " " key for more than 3 seconds to enter the maintenance mode, and the
maintenance symbol will light up. In this mode, you can perform operations such as information viewing
and controller self-checking. Press and release the " " key immediately or return to the normal display
state automatically if there is no key operation within 60 seconds.

After entering the maintenance mode, the last data code viewed (defaults to "01" after power-on) and its
corresponding value will be displayed. After that, each time you press and immediately release the " "
key or " " key, it can be displayed in turn in Table 1.

In the maintenance mode, press and release the " " key to display the main control board product
information ("4102" represents the model, "r10" represents the software version V1.1), press and release
the " " key to display the remote control Device product information ("4102" represents the model, "d10"
represents the software version V1.1), the data display will return after 3 seconds.

Enter maintenance mode in shutdown state:

Press and hold the " " key for more than 5 seconds to restore factory settings and exit;

Press and hold the " " key for more than 5 seconds to perform display self-test, and all display fields will
be displayed in turn after the display self-test ends;

Press and hold the " " key for more than 5 seconds to perform the output self-test, the relays of the
control board will pull in and turn off in turn, and then end the output self-test;

Press and hold the " " key for more than 5 seconds to enter or exit the refrigerant charging or recovery
mode. In this mode, the "defrost" character flashes, and the compressor, four-way valve, evaporator fan
high speed, circulating water pump and bypass valve are displayed in this mode. All work, press any key
or automatically exit after 20 minutes.

Note that the output self-check function is only used for the quick test of the product, and it is strictly
prohibited to use this function when loaded. In order to avoid damage to the unit due to misoperation, the
controller cannot restore the factory settings after 5 minutes of power-on, nor can it enter the output
self-check and refrigerant charge or recovery mode.

13)Key lock:

In the normal display state of the controller, the keys will be locked when there is no key operation for

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more than 60 seconds. Press any key to unlock.

(1) Display panel

In the maintenance mode, press and hold the " "+" "+" "+" " keys for 5 seconds to enter the
model parameter setting tooling mode, at this time, as shown on the right;

In the tooling mode, press and hold the " "+" "+" "+" " keys for 5 seconds to exit the tooling
mode and display the normal work;

In the tooling mode, after power-on and initialization is complete, the display board will issue a
setting command in a cycle of 1 second, and the success or failure indication will be given according
to the response result of the main board. Among them, when the setting is successful, both "JC" and
"0" are always displayed; when the setting fails, "JC" is always displayed and "0" flashes.

In the tooling mode, the machine model "0" can be adjusted with the " " and " " keys. During the
model adjustment, both "JC" and "0" are displayed flashing, and the setting can be confirmed by the
" " key.

9. Fault analysis and elimination method

Error code Fault name

E01 Wrong phase fault
E02 Phase failure
E03 Water flow switch failure
E05 High pressure switch 1 failure
E06 Low pressure switch 1 failure
E07 High pressure switch 2 failure
E08 Low pressure switch 2 failure

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E09 Communication fail
E10 Standby (emergency failure)
E11 Time-limited protection
E12 Exhaust temperature 1 is too high fault
E13 Exhaust temperature 2 is too high fault
E15 Water tank (water inlet) temperature sensor failure
E16 Outdoor coil sensor 1 failure
E17 Outdoor coil sensor 2 failure
E18 Exhaust sensor 1 failure
E19 Exhaust sensor 2 failure
E20 Indoor ambient temperature failure
E21 Ambient temperature failure
E22 User water return sensor failure
E23 Supercooling protection under cooling mode
E25 Water level switch failure
E27 Water sensor 1 failure
E29 Return air sensor 1 failure
E30 Return air sensor 2 failure
E31 Water pressure switch failure
E32 Heating outlet water overheat protection
E35 Compressor 1 over current protection
E36 Compressor 2 over current protection
Water temperature too much difference between inlet
E37
and outlet
E42 Cooling coil sensor 1 failure
E43 Cooling coil sensor 2 failure
E44 Low ambient temperature protection
E47 Economizer import sensor 1 failure
E48 Economizer import sensor 2 failure
E49 Economizer exit sensor 1 failure
E50 Economizer exit sensor 2 failure
E55 Expansion valve expansion board communication
failure
E56 Return air temperature fault 3
E57 Return air temperature fault 4
E58 Outdoor coil temperature fault 3
E59 Outdoor coil temperature fault 4
E60 Exhaust temperature failure 3
E61 Exhaust temperature failure 4
E62 Cooling coil temperature failure 3
E63 Cooling coil temperature failure 4

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E64 Exhaust protection 3
E65 Exhaust protection 4
E66 Compressor current protection 3
E67 Compressor current protection 4
E68 High pressure fault 3
E69 High pressure fault 4
E70 Low pressure fault 3
E71 Low pressure fault 4
E72 Economizer import sensor 3 failure
E73 Economizer import sensor 4 failure
E74 Economizer exit sensor 3 failure
E75 Economizer exit sensor 4 failure
E80 Power supply error (three-phase electric signal is
detected in single-phase electric mode)

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10. Technical parameter
12.1 Parameter
Model No. AW-25 AW-35 AW-48 AW-62 AW-75 AW-88 AW-100 AW-116 AW-132 AW-210 AW-245

Heating Capacity at Air 30℃, Water Temperature from 25℃ to 55℃

Heating Capacity（kW) 25 35 48 62 75 88 100 116 132 210 245

Power Input（kW) 5.1 7.3 10.1 12.9 15.2 17.9 20.6 23.7 27.2 44.5 52.0

Heating Capacity at Air 20℃/15℃, Water Temperature from 15℃ to 55℃

Heating Capacity（kW) 21 30 43 55 68 80 90 105 120 190 220

Power Input（kW) 4.9 6.9 9.9 12.6 15.2 18.0 20.4 23.6 27.1 44.4 51.6

Max Power Input（kW) 6.9 8.8 13.2 16.8 20.7 24.2 27.4 32.0 36.5 66 78

Max Current(A) 12.3 15.7 23.5 31.5 38.9 45.1 51.2 59.2 68.1 110 125

Rated Hot Water(L/h) 450 600 900 1200 1500 1800 2000 2350 2600 4000 4650

Water Flow Volume

4 5 8 10 12 14 16 16 18 33 36
（m3/h)

Dimensions(L*W*H)
765×691×1055 1416×752×1055 995×990×1785 1252×1076×1865 2148×1076×2176 2148×1076×2176 2248×2148×2176
（mm）

Net Weight（kg） 160 180 259 305 450 600 650 680 800 1600

Air volume m3/h 5000 5000 10000 12000 15000 24000 24000 26000 26000 40000 48000

Water
1 1.25 1.50 1.50 2 2.50
connection(inch)

Water Pressure Drop

50 55
（kPa）

Working temperature
-15～43 -25～43 -25～43 -25～43
range（℃）

Noise（dB) ≤60 ≤65 ≤70 ≤76

Power Supply 380V/3/50Hz

Refrigerant R410a

Compressor Scroll

Compressor brand High Quality Copeland Compressor

Compressor quantity 1 2 1 2 4

Expansion Valve Electronic

Air Flow Direction Vertical

Fan quantity 1 2 1 2 4

Fan diameter Ф560 Ф700 Ф750

Note : HiCOP reserves the right to discontinue, or charge at any time, specification or designs without notices and without incurring
obligations

NOTE
1).Test condition: Heating: at Air 30 ºC, Water temp. (in/out) 25 ºC / 55 ºC
2).The specifications, technical parameter please refer to the product nameplate, if by the technological upgrading,
and the above parameters to change without prior notice to product nameplate shall prevail.

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 After-sale service

If your hot water heater can not operate normally, please turn off the unit and cut off
the power supply at once, then contact with our service center or technical
department.

www.hicop.co.id

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