PROVINCIAL GOVERNMENT OF CAVITE

Office of the Provincial Planning and

Development Coordinator

Citizen’s Charter
2023 (1st Edition)
 PROVINCIAL GOVERNMENT OF CAVITE
I. Mandate:
As a political subdivision of the national government and as a corporate entity representing
the inhabitants of the Province of Cavite, the PGC, under the Local Government Code of 1991,
shall endeavor to be self-reliant and shall exercise the powers expressly granted, necessarily
implied, as well as powers necessary, appropriate or incidental, for its efficient and effective
governance and promotion of general welfare of the Caviteño people. As such, the PGC is
mandated to ensure and support preservation and enrichment of culture, promote health and
safety, enhance the right of the people to a balanced ecology, encourage and support the
development of appropriate and self-reliant scientific and technological capabilities, improve
public morals, enhance economic prosperity and social justice promote full employment
among their residents, maintain peace and order, and preserve the comfort and convenience
of their inhabitants. (Section 16 and 17 of Republic Act 7160)

II. Vision:
Cavite: The new international gateway, logistics and investment hub of the country’s greater
capital region; governed by just and pro-active leaders, with empowered, competent and
resilient people who propel the vibrant and inclusive economy in a clean, healthy and
sustainable environment.

III. Mission:
SAFER CAVITE is predicated on the overarching belief that GOOD GOVERNANCE in
partnership with an efficient URBAN PLANNING AND MANAGEMENT improves the quality
of lives of its constituents and makes the Province more livable and gratifying. A step forward
towards becoming a new international gateway, logistics and investment hub of the country’s
Greater Capital Region.

IV. Service Pledge:

We commit ourselves to provide the people of Cavite, prompt, effective & efficient services in
the areas of social, economic, environment and local administration; delivered with
competence, honesty, integrity, equality, transparency and accountability, thus making Cavite
first class, World class.

To uphold this commitment, we shall:

● Consistently comply with all applicable requirements;

● Implement human resource development, and values formation programs to
harness the fullest potential of our people;
● Adopt innovative approaches to deliver services that will address the needs,
dreams, & aspiration of the people;
● Continuously improve our systems & procedures to be at par with global standard;
and;
● Sustain the culture of good governance reflective of good politics among leaders.
● All applicants or requesting parties who are within the premises of the office or
agency concerned prior to the end of official working hours and during lunch break
shall be attended to.

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 OFFICE OF THE PROVINCIAL PLANNING AND DEVELOPMENT
COORDINATOR
Mandate:
Formulates integrated economic, social, physical and other development plans and policies
for consideration of the local government development council; conducts continuing studies,
researches and training programs necessary to evolve plans and programs for
implementation; integrates and coordinates all sectoral plans and studies undertaken by the
different functional group or agencies; monitors and evaluates the implementation of the
different development programs, projects and activities in the local government unit concerned
in accordance with the approved development plan; prepares comprehensive plans and other
development planning documents for the consideration of the local development council;
analyzes the income and expenditure pattern and formulates and recommends fiscal plans
and policies for consideration of the local finance committee; promotes people participation in
development planning within local government unit concerned; exercises supervision and
control over the secretariat of the local development council.

Vision:
Cavite: The new international gateway, logistics and investment hub of the country's greater
capital region; governed by just and pro-active leaders, with empowered, competent and
resilient people who propel the vibrant and inclusive economy in a clean, healthy and
sustainable environment.

Mission:
To design sustainable development path of the Province by providing accurate, reliable and
relevant information thru innovative and competitive planners capable of linking the local
framework plan with the national development direction.

Service Pledge:
We commit ourselves to provide the people of Cavite, prompt, effective & efficient services in
the areas of social, economic, environment and local administration; delivered with
competence, honesty, integrity, equality, transparency and accountability, thus making Cavite
first class, World class.

To uphold this commitment, we shall:

● Consistently comply with all applicable requirements;

● Implement human resource development, and values formation programs to
harness the fullest potential of our people;
● Adopt innovative approaches to deliver services that will address the needs,
dreams, & aspiration of the people;
● Continuously improve our systems & procedures to be at par with global standard;
and;
● Sustain the culture of good governance reflective of good politics among leaders.
● All applicants or requesting parties who are within the premises of the office or
agency concerned prior to the end of official working hours and during lunch break
shall be attended to.

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 TABLE OF CONTENTS

Page Number

SERVICES
External
List Down all the External Services Being Offered by the Office

Internal
List Down all the Internal Services Being Offered by the Office

PROOF OF POSTING
COMMUNICATION PLAN
OFFICE CONTACT INFORMATION
FEEDBACK AND COMPLAINTS MECHANISM
Cavite Customer Satisfaction Management
Contact Information of Cavite Client Feedback Committee
Contact Information of Presidential Complaints Center
Contact Information of Civil Service Commission Contact Center ng Bayan
Contact Information of Anti-Red Tape Authority

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OFFICE OF THE PROVINCIAL PLANNING AND
DEVELOPMENT COORDINATOR

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Provision of Data from Various Development Planning Documents
- Provision of data from development planning documents like the Provincial
Development and Physical Framework Plan (PDPFP), Ecological Profile (EP), Local
Government Report (LGR), Provincial Directories.

Office or Division: Office of the Provincial Planning and Development Coordinator

Classification: Simple (3 days)

Type of Transaction: Government to Citizens

Government to Government
Government to Business
Who may avail: Local Government Agencies, Other Government Agencies, Students
and Researchers, General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Communication/Letter or Email-Request with the following • Development Plans – Plans and

information: Programs Division
• Specific information/documents needed • Ecological Profile and
• The need for the information/documents Accomplishment Reports –
• Valid Identification Card Research, Statistics, Monitoring
and Evaluation Division
• Special Projects and Other Related
Documents - Special Projects
Division
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID

1. Inquire, register 1.1 Receive the None 3 minutes Ms. Maria

and request for accomplished Request (maximum of 8 Anunciasion C.
specific data Form and the working hours Lara
needed thru walk- email/letter-request for emails and Administrative Aide
in or electronic and check the ID other online VI (Clerk III)
mail to presented by the client. transactions)
ppdo_cavite@ 1.2 Review the request None 2 minutes Ms. Maria
yahoo.com. and route/forward to Anunciasion C.
Fill out all the responsible Lara
applicable fields division/personnel.
in the Request 1.3a If information/ None 3 minutes Concerned
Form. document is not Division/Personnel
available, inform the
client.
1.3b If information/ None 3 minutes Concerned
document is available, Division/Personnel
(Note: If no assess the applicable
payment fees to be paid by the
required, proceed client.
to Step 4.)
2. Pay applicable 2.1 Prepare payment Php 2 minutes Concerned
fees. slip. 50.00 Personnel
per
docu-

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Office or Division: Office of the Provincial Planning and Development Coordinator
Classification: Simple (3 days)

Type of Transaction: Government to Citizens

Government to Government
Government to Business
Who may avail: Local Government Agencies, Other Government Agencies, Students
and Researchers, General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Communication/Letter or Email-Request with the following • Development Plans – Plans and

information: Programs Division
• Specific information/documents needed • Ecological Profile and
• The need for the information/documents Accomplishment Reports –
• Valid Identification Card Research, Statistics, Monitoring
and Evaluation Division
• Special Projects and Other Related
Documents - Special Projects
Division
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID
ment/
map

Php
200.00
per CD

3. Present the 3.1 Write the OR None 2 minutes Concerned

Official Receipt Number in the request Personnel
(OR). form.
4. Receipt of the For walk-in clients - None 5 minutes Concerned
requested Provide the Divisions/
information/ information/document Personnel:
document requested by the client. Ms. Shiela I.
Herrera
Via Electronic Mail - maximum of Planning Officer IV
Record and provide the 72 hours Plans and
information/document excluding Programs Division
requested by the client weekends and
thru electronic mail holidays Engr. Florelet E.
Dimapilis
Project Evaluation
Officer IV
Research,
Statistics,
Monitoring and
Evaluation Division

Ms. Mary Grace G.

Reyes

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Office or Division: Office of the Provincial Planning and Development Coordinator
Classification: Simple (3 days)

Type of Transaction: Government to Citizens

Government to Government
Government to Business
Who may avail: Local Government Agencies, Other Government Agencies, Students
and Researchers, General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Communication/Letter or Email-Request with the following • Development Plans – Plans and

information: Programs Division
• Specific information/documents needed • Ecological Profile and
• The need for the information/documents Accomplishment Reports –
• Valid Identification Card Research, Statistics, Monitoring
and Evaluation Division
• Special Projects and Other Related
Documents - Special Projects
Division
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID

Project
Development
Officer III
Special Projects
Division
5. Fill-up/ For walk-in clients: None Not applicable Ms. Maria
Accomplish client Provide the client Anunciasion C.
satisfaction satisfaction feedback Lara
feedback form. form.

Email request:
Request the client to
accomplish the
satisfaction feedback
form thru electronic
mail or other online
platforms.
TOTAL Php Walk-in Clients
50.00 - 20 minutes
per
page If data is not
available - 8
Php minutes
200.00
Thru Electronic
per CD
Mail –
maximum of 72
hours
excluding
weekends and
holidays

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PROOF OF POSTING

The Citizen’s Charter of the Office of the Provincial Planning and Development Coordinator
on its Bulletin Board

The Citizen’s Charter at the entrance of the office

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COMMUNICATION PLAN

The Office of the Provincial Planning and Development Coordinator (OPPDC) aims to
strengthen its commitment to deliver its tasks and responsibilities to its clienteles’ in full extent
despite any crisis that the province may encounter. The Citizen’s Charter which is posted in a
conspicuous place at the office entrance, OPPDC will also collaborate with the Provincial
Information and Communication and Technology Office (PICTO) to display the updated
OPPDC Citizen’s Charter at the province’s dedicated webpage for us.
The OPPDC employees are also advised to continue providing proper instructions on availing
the services of the Office through the updated OPPDC Citizen’s Charter using different
communication media such as SMS, phone call, email, and, through personal communication.
The Office will ensure that all the confidential and proprietary information of its clienteles’ will
be secured at all times and appropriate measures will be put in place to ensure protection of
data used and processed by the employees pursuant to the existing laws of the country.

CONTACT INFORMATION

OFFICE COMPLETE ADDRESS CONTACT INFORMATION

Office of the Provincial 2nd Floor, Provincial Capitol Telephone: (046) 419 1469
Planning and Building, Brgy. San Agustin, Telefax: (046) 419 1469
Development Trece Martires City, Cavite Email Address:
Coordinator ppdo_cavite@yahoo.com

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FEEDBACKS AND COMPLAINTS MECHANISM

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Customer Satisfaction Management
- The procedure was established to determine the efficiency and effectiveness of all the
services provided by the PGC to its clients. The Feedback Mechanism Committee is
responsible in collecting date and information, monitoring responses of all departments
of the Provincial Government of Cavite and generates report that will serve as inputs for
possible improvements and timely recovery efforts for customer satisfaction.
Office or Division: Quality Management System – Feedback mechanism Committee

Classification: Complex
Type of Transaction: Government to Citizens, Government and Business

Who may avail: All Clients of PGC and PGC Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

● Customer Satisfaction Survey Form CQMO

● Customer Commendation Form
FEES
PERSON
TO PROCESS
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE ING TIME
PAID

1.1 Issue Customer None 15 Administrative

Satisfaction and Minutes Staff
Customer
Commendation Forms to Cavite Quality
all offices. Management
Office
1. Encourage clients to 2.1 Collect duly None 2 minutes All Departments
fill-out Customer accomplished forms by per form
Satisfaction Forms. inserting in their
Complaints may also feedback boxes in their
be set to respective offices and
feedback@cavite.gov. conspicuous places in
the PGC
ph

2. Endorse to Feedback 3.1 Collect all the forms None 1 day Administrative
mechanism on a monthly basis. Staff
Committee
Cavite Quality
3.2 If there are None 2 hours Management
complaints, Conduct per Office
necessary investigation complaint
for complaints
3.3 Issuance of None 32 hours Feedback
Corrective Action Report Mechanism
Committee
3. Receive the Corrective 4.1 Review, analyze and None 2-5
Action Report and monitor actions taken. working
days

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Office or Division: Quality Management System – Feedback mechanism Committee
Classification: Complex

Type of Transaction: Government to Citizens, Government and Business

Who may avail: All Clients of PGC and PGC Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

● Customer Satisfaction Survey Form CQMO

● Customer Commendation Form
FEES
PERSON
TO PROCESS
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE ING TIME
PAID

conduct necessary
corrections.

4.2 Inform the client of None 4 hours Feedback

the action taken written Mechanism
in the CAR Committee
4.3 Encode the ratings None 8 hrs Administrative
on the Forms collected, Staff
including the complaints
reflected and corrective Cavite Quality
actions taken Management
Office
4.4 Generate Monthly None 4 hours Feedback
Report and Office ratings Mechanism
Committee
4.5 Approve the Monthly None 1 hour Feedback
Report Mechanism
Committee Chair
4.5 Report the Ratings 1 hour Feedback
during Top Management Mechanism
Meetings Committee Chair
TOTAL 6-10
working
days

CONTACT INFORMATION

OFFICE COMPLETE ADDRESS CONTACT INFORMATION

nd
Cavite Quality 2 Floor, Main Building, Telephone:(046) 460-4223
Management Office- Cavite Provincial Capitol, San Email Address: info@cavite.gov
ISO Committee on Agustin, Trece Martires City
Feedback Mechanism

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PROVINCIAL GOVERNMENT OF CAVITE – FEEDBACK MECHANISM COMMITTEE

Ikinalulugod po naming makarinig ng mungkahi mula

sa inyo!

Maaari po kayong magsadya sa Feedback Mechanism

Committee, 2F Provincial ICT Office, Capitol Bldg.,
Trece Martires City, Cavite o magpadala ng mensahe sa
feedback@cavite.gov.ph o sa aming opisyal na
Facebook page Provincial Government of Cavite.

You may also request for a Customer Satisfaction

Survey Form from the Public Assistance and Complaint
Desk.

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PRESIDENTIAL COMPLAINTS CENTER

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CSC CONTACT CENTER NG BAYAN

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ANTI-RED TAPE AUTHORITY

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