7 STEPS TO BECOMING A

DIGITAL LEARNING
PIONEER
A WHITE PAPER
 7 steps to becoming a
Digital Learning Pioneer
“Never before has the world been marked by such turbulence,
complexity, ambiguity, and relentless speed. An insatiable pursuit
of technology is propelling a new era of globalization, economic
value creation, innovation, and discovery. This pace of change
demands an accelerated need for innovation and business agility.”

Talent Management, Disrupted , ATD, September 2015,

Annmarie Neal, Daniel Sonsino

A
clamour for more social, agile and digital Learning & Development, alongside recent
challenges to the effectiveness of classroom training and eLearning in business, have stirred
a mix of emotions and responses from those practitioners who are both drawn to traditional
approaches and highly skilled in them. However, the business world has changed irreversibly
and it is only going to become more digital and even faster paced. Today’s employees expect on-
demand support and development comparable to their experience online, outside of the corporate
infrastructure. In much the same way as the music and publishing industries have had to respond to
the changing needs of consumers, L&D also needs to adapt in order to meet the changing demands
of organisations and employees.

About this white paper

I
f L&D needs to change, then what does that practically mean for you and your team?
With the anxiety in the profession right now, the aim of this paper is to equip L&D with the know-
how and tools to propel any business forward with an approach that can potentially support and
inspire every employee, every day. The ability to engage employees in the strategic objectives of the
organisation, provide contextually relevant support when they need it to perform, and a clear focus
on building capability for the future will differentiate successful businesses from the rest. By updating
your L&D skillset and practices, there is the opportunity to replace anxiety with excitement and play
the lead role in your organisation’s success both today and tomorrow. This paper looks at 7 steps
to transforming yourself into a pioneer of modern Learning & Development and provides practical
guidance on getting started in your organisation.

7 Steps to Becoming a Digital Learning Pioneer

 IT’S ABOUT PERFORMANCE,
1 NOT LEARNING

T
he transformation of Learning & Development must start with how the function sees itself.
Firstly, it means shifting thinking from ‘learning’ outcomes to ‘optimum working’ outcomes.
This ‘performance mindset’ is one that looks at how things are working in relation to how they
could (or should) be working for optimum results and then working with internal clients to achieve the
desired performance. In contrast, the traditional ‘learning needs analysis’ looks for ‘learning needs’ to
deliver ‘learning solutions’ quite often leading to a ‘course’.

This is what Charles Jennings calls the ‘course mindset’. Jennings points out that “the default solution
(a course or programme) to address human performance problems is deeply embedded in most HR
and learning professionals’ psyche and also our own development experiences.”

Deloitte Global Human Capital Trends 2016 Deloitte, 2016

Nearly every CEO and CHRO

reports that their companies are
not developing skills fast enough.

T
he ‘course’ has been the linchpin of traditional L&D since The Industrial Age and in recent
years, both eLearning and webinars have brought the classroom to our desks. But business
requires a more dynamic approach to supporting performance and employees are looking for
immediate support to real work challenges, either from colleagues or by looking outside the
organisation (websearch).

It is only very recently, with constant connectivity and workers’ access to limitless resources online,
that far more effective ways of impacting business performance are being seen. The opportunity now
is to help people be better at their jobs and improve their prospects with on-demand support and
immediate access to created and curated ‘resources’ that link to the work they are doing and the goals
of the company.

7 Steps to Becoming a Digital Learning Pioneer

B
y looking past ‘learning’, refocussing on ‘performance’ and
throwing off the shackles of the ‘course mindset’, L&D can focus on
activities and outcomes that impact the work itself, embed learning in the workflow and help
employees grow in line with the organisation’s strategic goals. This will not be done one class at a
time but by having the potential to influence everybody, every day.

Agile responses to performance problems and opportunities for growth can impact people today,
rather than in several months from now when a programme has been designed, launched and finally
attended.

Resources before Courses

EXAMPLE FOR PRESENTATION SKILLS

By providing digital resources where They engage with other learners and
you would previously have run the creators (and curators) of those
courses, employees access the resources and are then recommended
appropriate support they need, when further resources for delivering
they need it. If an employee wants to engaging presentations. Just
know how they should prepare for an before they are due to deliver their
upcoming presentation, they would presentation, they find top tips and
search for and find a range of relevant video clips of experienced presenters
resources that show them, step- in the company. They deliver their
by-step, how they should prepare, presentation with confidence having
some top tips from ‘experts’ and a benefited from the experience that
series of video clips from people resides within their company in
who are experienced at delivering addition to tips and frameworks that
presentations at their company. They helped them when they were faced
share tips with other learners as well with the challenge.
as the creators (and curators) of those At each stage, they rate the resources
resources and are recommended on usefulness and provide feedback
further resources for designing for improvements. L&D also survey
engaging presentations at the them on ‘how much better they can
company. When the time comes to now present as a result of their entire
design their presentation, they search learning journey’ and how they would
for and find top tips, a framework like to be supported further.
to follow, as well as advice from the
best presenters at the company.

7 Steps to Becoming a Digital Learning Pioneer

 2 MAKE DECISIONS WITH DATA

M
ore agile approaches to Learning & Development can help you truly understand
performance and capability gaps by working closely with employees to gain meaningful
data, test assumptions, and build prototype solutions that can be improved (collaboratively
with employees) over time. This means skillfully and attentively collecting data about your business, its
priorities, the wider context in which it operates, where employees are at, and what needs to happen
for the business to achieve its goals. To reiterate, this is in stark contrast to creating courses to meet
learning needs.

Collecting data will better inform how L&D positively impacts business performance, the capability
of its people and their confidence to deliver. Google took this approach to assess the merits of good
management, looking at existing data, testing their assumptions and building contextually relevant
solutions designed to impact management in a way that resonated with its people.

IN ACTION: THOMAS ROVEKAMP AT SANOMA

“From the Employee Engagement I spoke with employees at all

survey, I discovered that levels: upper, middle, and lower
respondents wanted more management, on how they
development on ‘digital’ because see L&D, the broader business
they felt the need to invest in landscape, their experience at
their own future. This was a the company, their role here and
common theme across the board. what they needed to know. My
So, I made the assumption that intention was to tackle the biggest
people wanted development priorities. I want every person to
opportunities in ‘digital’ and tested think about what’s best for the
what that meant in conversations company. I’m confident that if
across the business. I discovered they’re learning new things to help
in conversation that whilst the them become better and more
company was going through a digital relevant, whilst being provided with
transformation the employees every opportunity to succeed, they
wanted to know what their role will feel better about working at
would be in that transformation. Sanoma.”

7 Steps to Becoming a Digital Learning Pioneer

L
ook first at the data at hand that already exists in your organisation, for example previous
Employee Engagement surveys. Find out what people think of the development opportunities
that are available to them and their concerns about their own development. Make assumptions
and test those assumptions in conversations.

Make it your business to know how people are developing themselves already. If you do not already
support the Marketing function in developing their technical expertise and staying abreast of
innovations, how are they doing so for themselves? If you see Senior Executives only once a year in
programmes, how are they developing themselves in all manner of different topics throughout the
year?

Strike up a conversation with as many people as you can about their business, their priorities and their
development. For others, this will be the most obvious conversation to be having with L&D. However,
this need not be an exhaustive exercise that holds you back from beginning your L&D transformation
but instead a new ‘business as usual’: collecting data, testing assumptions, and finding new ways to
uncover valuable data to inform and challenge your assumptions, whilst uncovering advocates and
collaborators across the business.
 INFLUENCE THE PERFORMANCE
3 OF EVERYBODY, EVERY DAY

B y refocusing away from

the ‘course’
as the default solution, you will open up
P roviding contextually
relevant digital ‘resources
will help workers to learn from their
the opportunity to potentially influence colleagues and perform with confidence, in
the performance of everybody every day a way (and at a time) that makes sense to
by exposing employees to resources that them. The opportunity with digital resources
are designed to help them access what is to connect knowledge and know-how
successful people already know and do to the work itself in a way that traditional
as well as carefully curated resources with training cannot because it is generally too
content from outside the organisation. far removed (in terms of context, content
and timing). Your ideal situation is that an
employee finds the resource they need,

W
when they need it and immediately applies
it to their work. This challenges the very
orkers today already essence of ‘Learning & Development’
use the internet because learning does not have to take
to find the answers, knowledge and know- place before application but during and
how they need in order to perform. Line after. This, again, is all about performance’
Managers, Salespeople, and even New and ‘capability’ rather than ‘learning’.
Starters are web-searching for support
in their moments of need. On top of this,

C
learning from peers is largely recognised
as the prefered and most effective method
of development within an organisation.
reating and curating
digital resources
can be quick and iterative as well as
hugely impactful. An exciting and relevant
new consultative and digital skillset will
help L&D to extract know-how from
‘experts’; plan ‘learning journeys’; get
to grips with the basics of digital video
production; as well as digital curation.
Each of these skills will add reach, impact
and credibility to any L&D function.

7 Steps to Becoming a Digital Learning Pioneer

 RESOURCES FIRST, SUPPLEMENTED
4 BY FORMAL EVENTS

In a recent study, it was found that more than 70% of

workers had sought their own professional development
in the last 24 hours. On average, these respondents
invested more than 14 hours a month to learning on their
own (with resources they had sought outside of their
company), and just over two hours on employer-provided
training.

I
f employees are finding their own resources and developing themselves online, how can L&D help
them to do this better whilst growing internal awareness and capability that will positively impact
performance?

To help workers to do what they want to do, but better, do not consider ‘resources’ a supplementary
activity but place it at the core of what you do, where courses or eLearnng may currently sit.

This is where you can start to influence performance and build capability every day. Especially during
periods of transition for new starters, new managers, and anybody else changing roles, people are
in desperate need of support and guidance. Resources can help them to perform from Day One,
whereas courses can only supplement their experiences and are usually too late to shape the way
somebody grows in their new role.

Curation is also a high-value, low-touch set of activities that can potentially impact all employees
within an organisation and help to focus them in the direction the business is going. By bringing the
‘best of web’ into the lives of workers, with added context and suggestions for application,
L&D can play an integral role in turning an overwhelming amount of information into credible,
relevant and actionable resources. Taking this the next level, resources that are created or curated by
influential figures and technical experts within an organisation can help everybody else learn from
what they know, do and experience in a way that can truly impact the way an organisation learns and
performs.

Once you provide people with the digital tools that help them to overcome challenges when they
arise, formal learning events take on a different role. Rather than attempting to transfer (or overload)
delegates with ‘knowledge’, you can focus formal events to do much more worthwhile activities, such
as peer interaction, debate, questioning, challenge and practice.

7 Steps to Becoming a Digital Learning Pioneer

 EMPOWER EMPLOYEES TO
5 BE SELF-SUFFICIENT AND TO
CONTRIBUTE

“In many hierarchical organizations,

workers are more connected
when they go home than when
they’re at work. This is a sure sign
of the obsolescence of our older
management control systems.
Work is learning and learning is the work, Harold Jarche 2012

T
he internet has made it easy for any of us to access celebrities, experts, thought leaders,
journalists, feature writers, and bloggers. Each one of these people can be influencing
thoughts and actions. Perhaps without considering it as such, ‘following’ these people helps
to form a PLN (Personal Learning Network) informing not only an individual’s work but opinions,
shopping habits, health, fitness, travel plans, and many many other things.

This happens in organisations too, not only online but also in meetings and general exposure to
others. At present, managers, team mates and mentors provide formal and informal PLNs at work. But
in ever more complex environments, to have the ability to access influential business figures and other
professionals in a field of expertise could have great professional benefit and also impact the work
that is done.

Helping employees to cultivate a PLN that supports their professional development goals can be
as easy as plotting options on the map below and turning those suggestions into real people, i.e.
bloggers, writers, peers, colleagues, etc.

7 Steps to Becoming a Digital Learning Pioneer

 The Personal Learning Network (PLN)

Online

Enterprise Twitter and other

social network social networks

Blogs Online media outlets

Resource authors/creators Specialist community

Forums
Inside Outside
my company CoP members
my company
Friends
Manager Mentors
Peers in other companies
Team mates
Coaches
Traditional media/publishing
HR/L&D
Professional membership body

Other colleagues Industry figures

Offline

M
any workers will be doing this already to varying degrees of sophistication. The opportunity
for L&D is to help people learn from each other, to build and engage in an optimal PLN
both offline and online and to gain heightened exposure, insights from the wider world,
improved performance and focused development.

7 Steps to Becoming a Digital Learning Pioneer

 MEASURE EFFICACY, NOT
6 LEARNING

I
n traditional L&D, significant investment of money and time requires Return on Investment
(ROI). The time workers spend away from work and the financial commitment of a ‘solution’ are
subtracted from the quantified ‘result’. This quest for ROI arises because outcomes are difficult
to equate to results and are often not directly linked at all. For example, it could be reasoned that
investing in a training programme is unlikely to deliver the return it was conceived for, because:

● It is not possible for learners to retain all that was ‘delivered’ unless it is all
immediately applied
● The learning context is too far removed from the work context
● The event was not timely for those who attended
● The challenges practiced in assessment were neither pressing concerns or realistic
enough for deep learning to take place.

Dear Kirkpatrick’s: You Still Don’t Get It

“The single largest flaw with the Kirkpatrick Four
Levels model is the fact its basic premise is that
learning starts with a [training] event.”

I
n addition to ROI, traditional measures of L&D have mainly been: attendance, completion,
assessment, and satisfaction. These assume that ‘learning solutions’ (and more often ‘formal
learning solutions’) are the answer, to which there will be a cost to the company but rarely a
linear value that relates to a ‘return’. It is easy to measure attendance, completion, assessment, and
satisfaction. However, none of these logically equate to ‘learning’ or ‘performance improvement’.

A data-driven Learning & Development function, has the opportunity to measure improvements on
the data collected (see Section 2). These can include:
● Employee Engagement survey responses
● The gaps identified in knowledge and skills audits
● More capable individuals and better performing teams
● The achievement of milestones towards what needs to happen for the business to
achieve its longer-term goals

Assessing and measuring improvements in performance and increased capability to do the work
required are steps towards efficacy: achieving the desired results. This is in stark contrast to
measuring whether ‘learning’ has occurred.

7 Steps to Becoming a Digital Learning Pioneer

 LEADING SO THAT OTHERS WILL
7 FOLLOW

T
he ‘course mindset’ is pervasive and likely to be deeply ingrained in the development
experiences of key stakeholders, including your managers, peers, clients, and anybody who
asks for ‘courses’ for themselves or for others. The majority of people have invested a part of
themselves and / or their reputation in ‘training’.

You need to be both skillful and sensitive to this and share a compelling vision that leads your
organisation and its people to a far more effective L&D experience. In this respect, remember to
protect and yet inspire them as you lead.

Whilst a potential minefield, politically, this L&D transformation is a journey worth initiating. It is one
thing to express the case for change and to share the vision of how L&D can play a more critical role
in modern business and yet another to lead the transformation required.

The reality many of us face is that despite being ready to operate within a modern L&D function, the
setup is governed by traditional expectations, often from others with significant influence. In many
cases, cultural factors may determine that traditional L&D is served with a blind disregard for what
actually works. Remember, you’re leading people on a journey and there will be pitfalls along the way.
However, you will find advocates and it will be important to leverage their influence and involvement.

Any approach to change should be qualified by the readiness both across the company and in the
L&D / HR function. The axis below is a useful guide to determining readiness of both the business
and L&D. This model was developed by Donald Taylor , who recognised the dynamics at play
maintaining the status quo or accelerating the need for change. Taylor asks: “What’s next for L&D,
innovation or obsolescence? We can become innovative and core to the business, an essential part of it. Or
we may become obsolete. It depends on what we choose to do…”

7 Steps to Becoming a Digital Learning Pioneer

 L&D
Fast
Change

Unacknowledged Learning

Prophets Leadership
Slow Fast
ORG. Change Change
Comfortable Training

Extinction Ghetto

Slow
Change

The only logical place to be on this axis is in Learning Leadership, where the pace of the business
requires a progressive and highly impactful approach to L&D. Here, the business is integrally
supported in its own progressiveness by the Learning & Development function.

If L&D is moving too fast for the business ( Unacknowledged Prophets ) then there is a lack of
leadership recognising that the aim of leading (in this context) is so that others follow, so it may
require some ‘pacing’ at first to convince and reassure people that another way will yield better results.
The places that you do not want to be occupying are those of slow-paced or traditional L&D.

Comfortable Extinction means that the organisation is likely to no longer require development
because it is not going to be around for too much longer, or the Training Ghetto , where the
organisation is likely to be allocating resources to bypass L&D and serve its own needs, leading
to questions as to why you are there at all. You will find out where you are from an honest self-
assessment and the data you collect (see Section 2). Then, and only then, can you plot your path,
leading so that others follow.

Comfortable Extinction is a difficult position to move from because it indicates that the organisation is
stagnating, if not declining. But anywhere else, our simple mantra ‘help people to do what they want to
do, better’ will help you to move towards Learning Leadership.

7 Steps to Becoming a Digital Learning Pioneer

 Summary

LIBERATION FROM THE ‘COURSE PROVISION OF ON-DEMAND

MINDSET’ RESOURCES
Liberation from the ‘course mindset’ can By providing resources when and where
begin to refocus the L&D function on employees are facing work challenges, by
helping the business to achieve its strategic unpacking what an organisation knows
goals, supporting everyday working, and and needs to know in order to perform,
growing capability so that employees can and recognising that employees can be
achieve their potential in your organisation. motivated to develop themselves with
This is a much bigger and more important the right tools, then L&D can be integral
role for L&D and has the opportunity to rather than peripheral. This requires
impact everybody, every day rather than refocus, bold leadership and an agile and
very few people, not very often. L&D and collaborative approach. And it requires
employees themselves have been misled a new digital skillset. Moving beyond
by the limitations of corporate learning learning and exploring this critical new role
technology to this point. However, the should be exciting, if not a little daunting…
opportunity with technology lies on
an adjacent path, one that employees But you are not alone.
recognise the value of because it helps
them to do what they want to do, better.

We can help you implement

the 7 steps discussed in this BEGIN YOUR
JOURNEY
white paper.
Contact us today at info@thelpi.org or call +44 (0) 2476 496210

Visit www.thelpi.org/digital-learning-pioneer/ for webinars, videos,

infographics
ABOUT THE LEARNING AND PERFORMANCE INSTITUTE Established in 1995 as the Institute for
IT Training, the Learning and Performance Institute (LPI) has grown on an annual basis to become the
leading authority on Learning & Development.
With a comprehensive range of membership, certification, accreditation, events, awards, networks
and consulting, our mission is to promote the skills and professional status of individuals and
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Membership of the LPI demonstrates your commitment to both your own and the industry’s
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you industry recognition of your skills, experience, professionalism and quality.
Join the thousands of individual members and hundreds of accredited organisations who are
passionate about workplace learning.

www.thelpi.org

ABOUT THE AUTHOR, DAVID JAMES As a consultant for the Learning

and Performance Institute and as Chief Learning Strategist at Looop,
David helps clients build and implement their digital and social learning
strategies. With almost 20 years of experience in L&D, David was most
notably Disney’s Director of Talent, Learning & OD for Europe, Middle
East & Africa.

Produced in the UK, June 2016

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date of publication and may be changed by
Learning & Performance Institute (LPI) at any time.
Not all offerings are available in every country in which LPI
operates.
The client examples cited are presented for illustrative purposes only.
Actual performance results may vary depending on specific configurations and
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