UP14DT3850
UP14DT3850
UP14DT3850
2313101374260600000
For Claim/Policy related queries call us at +91- 22 6234 6234/+91- 120 6234 6234 or Visit Help Section on www.hdfcergo.com for policy copy/tax certificate/make changes/register & track claim.
Scan the code for Instant Policy Info, Register/Track Claim, Renewal and Modifications in policy.
"For detailed policy terms and conditions please visit our website https://www.hdfcergo.com/download/policy-wordings."
HDFC ERGO General Insurance Company Limited. IRDAI Reg No.146 UIN: IRDAN125RP0005V01202122. Customer Service Address: D 301, 3rd Floor,
CIN : U66030MH2007PLC177117. Registered & Corporate Office: 1st Floor, HDFC House, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai - 400 078.
165/166 Backbay Reclamation, H.T.Parekh Marg, Churchgate, Mumbai - 400 020. Customer Service No : +91 22-62346234/+91-120 6234 6234 | www.hdfcergo.com
HDFC ERGO General Insurance Company Limited
Certificate of Insurance cum Policy Schedule 2313101366714100000
Motor Insurance - Goods Carrier Liability Policy
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HDFC ERGO General Insurance Company Limited. IRDAI Reg No.146 UIN: IRDAN125RP0005V01202122. Customer Service Address: D 301, 3rd Floor,
CIN : U66030MH2007PLC177117. Registered & Corporate Office: 1st Floor, HDFC House, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai - 400 078.
165/166 Backbay Reclamation, H.T.Parekh Marg, Churchgate, Mumbai - 400 020. Customer Service No : +91 22-62346234/+91-120 6234 6234 | www.hdfcergo.com
HDFC ERGO General Insurance Company Limited
Frequently Asked Question’s (FAQ’s) - Motor Insurance
WHAT ARE THE MAJOR COVERS UNDER THE POLICY? HOW DO I FILE A CLAIM?
Loss or Damage to the Insured Vehicle caused due to: For Accidental damage to the insured vehicle (Own Damage Claims):
a. Fire, explosion, self ignition or lightning. ¡ Visit the 'Help' section by clicking https://selfhelp.hdfcergo.com
b Burglary, housebreaking or theft ¡ Send us a "Hi" on our WhatsApp number 8169 500 500
c All act of God perils like earthquake, flood, cyclone etc ¡ Call us on our Customer Service No.: 022-62346234/ 0120-62346234
d Accidental external means, terrorism, riot and strike Please keep the following details handy while intimating a claim:
Liability to Third Parties: a. Policy number
Provides cover for any legal liability arising out of the use of the vehicle for b. Registration details/RC copy
a Accidental death / injury to any third party c. Driver's details at the time of accident including driving license number
b Any damage to property owned by third party d. FIR on a case-to-case basis
Personal Accident Cover: e. Repair estimate
The policy provides for a mandatory Personal Accident cover for owner driver and optional cover for
passengers covering accidental death and permanent total disability
WHAT IS THE CLAIM PROCESS?
WHAT ARE THE MAJOR EXCLUSIONS OF THE POLICY? 1. If your vehicle can be driven, take it to the nearest dealer / garage.
2. Get a repair estimate, fill up the claim form and attach a copy of the registration certificate and
a. General aging, wear & tear, mechanical or electrical breakdown, failure, depreciation, any driving license of the person driving at the time of the accident.
consequential loss 3. If the garage is within our network, you could avail of cashless claim facility. Pay for non accident
b. Damage by a person driving without a valid license related repairs, depreciation and deductible. We would settle the rest.
c. Damage by a person driving under the influence of liquor or drugs 4. If the garage is outside our network, you would have to get the claim reimbursed subsequently.
d. Loss/damage attributable to war, mutiny, nuclear risks 5. The insured should not initiate any repairs or dismantle the vehicle before the survey is completed.
e. Damage to tyres and tubes, unless damaged during an accident CLAIMS DOCUMENTS -
f. Usage on hire & reward (applicable for all classes except public commercial vehicles)
For ACCIDENTAL DAMAGE TO INSURED VEHICLE
g. Loss or damage to bonnet side parts, mudguard, bumpers, lamps, tyres, tubes, headlights, paint
work (applicable for all commercial vehicles; unless opted additionally) a. Duly filled and signed claim form & satisfaction voucher
h. Loss or damage resulting from overturning arising out of operation as a tool (applicable for mobile b. Registration Certificate (RC)
cranes, drilling rigs, mobile plants, navvies, shovels, grabs, rippers unless opted for additionally) c. Driving license of the person driving at the time of the accident
i. Loss of or damage to accessories by burglary housebreaking or theft unless the vehicle is stolen at d. Policy copy , original repair estimate, repair invoice
the same time (applicable to all commercial vehicles & two wheelers) e. Payment receipt for non-cashless claims
f. Original repair invoice for cashless claims
TRANSFER OF INSURANCE (INCASE VEHICLE IS SOLD) g. AML documents for amount more than 1 lac (PAN card, 2 passport size photo, residence proof)
a. No objection letter from the previous insured h. Form 35 & original NOC from financer incase of total loss where payment is made to insured
b. Form 29/30, Sale Deed OR transferred RC copy. In case of smart card, RTO transfer fee paid i. A copy of police FIR/panchnama is required for TP injury / death / property damage
receipt. Additional documents required for commercial vehicles:
c. Differential Premium if any (NCB recovery, PA to Owner - Driver etc) a. Spot survey b. Load challan c. Fitness certificate d. Route permit
d. NOC from Financier, if applicable.
e. Pre-inspection is must if transfer request date is >14 days from the endorsed RC copy date CLAIMS DOCUMENTS: IN CASE OF LOSS DUE TO THEFT
f. Break-in loading >45 days ( if applicable) a. Duly filled and signed claim form & discharge voucher ( after loss settlement )
b. Original Registration Certificate (RC)
Additional Documents c. Original policy copy
a. Incase of death of Insured - a. Death Certificate b. Legal heir certificate d. Copy of FIR lodged at the nearest police station
b. Incase of Employer to Employee transfer - a. Letter from Employer e. All original keys & vehicle invoice copy
f. No trace report confirming that the stolen vehicle is not traceable
WHAT CHANGES CAN BE DONE IN MY POLICY ENDORSEMENT g. Original NOC from financer incase of hypothecation / HPA
h. Intimation to RTO for theft of vehicle
For Changes related to registration of vehicle or vehicle details like i. Duly signed RTO transfer papers (Form 26, 28,29,30,35)
a. Correction in registration number/ location / address j. RC extract with stolen remark from the concerned RTO after the loss
b. Correction in vehicle make & model/ cubic capacity/ seating capacity/ engine & chassis k. AML documents for amount more than 1 lac (PAN card, 2 passport size photo, residence proof)
number/manufacture year l. Deed of subrogation cum indemnity on judicial stamp paper
Disclaimer: Where it is brought to the notice of the Company, that vehicle insured which is not a new vehicle
To make above changes, you need following documents: but shown as a new vehicle with a malafide intention, claims for total loss of such vehicle would not be
a. Request letter for the change admissible, if there is a gap of more than 10 days from date of invoice of vehicle and the proposal date.
b. Policy copy
c. Registration Certificate copy /Invoice Copy for change in vehicle details WHAT IS NCB?
d. Cheque for additional premium if applicable NO CLAIM BONUS (NCB):
NCB is provided for every claim free year basis the slab as provided by Tariff.
For addition of electrical and non electrical accessories, CNG & LPG Kit: How can I get No Claim Bonus Reserving Letter?
a. Request letter for the change NCB Reserving letter can be provided only on Sale of vehicle evidenced by transferred RC copy OR
b. Policy copy Sale Deed and Form 29 & 30. The OD section of the policy needs to be transferred to the new owner or
c. Invoice copy (mandatory where value of accessory exceeds ` 20,000/-) cancelled.
d. Endorsed Registration Certificate Copy (For CNG/LPG kit) HOW DO I RENEW MY POLICY?
e. Cheque for additional premium You can renew your policy via any of the below options:
E-mail or Call us for additional premium details & send relevant documents copy to our customer service a. RENEW ONLINE: Visit "Instant Renewal" section on our website www.hdfcergo.com
office to renew instantly
b. Call on 022 - 62346234 / 0120 - 62346234 and renew instantly
For Change of financier details (Hypothecation/Lease/Hire-Purchase) c. Courier the Cheque / Demand Draft in favor of "HDFC ERGO General Insurance Company Ltd' to
a. Request letter for the change our Customer service office
b. Policy copy d. Email to care@hdfcergo.com
c. Endorsed Registration Certificate copy
d. NOC from financier OR form 35 duly signed and stamped by financier HOW TO CONTACT US?
Customer Service No :022 - 6234 6234 / 0120 - 6234 6234
E-Mail :care@hdfcergo.com
For any endorsments on your policy you can simply place your request on HELP Section of our Write to us at :HDFC ERGO General Insurance Company Limited
website www.hdfcergo.com (Customer service office) D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg,
Bhandup (West). Mumbai - 400078. Maharashtra.
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