Products and Services

Product Offering
We, at CRT, are providing our customers a variety of platform to make them ease in booking
and finding their compatible room partner.
1. Website – A MERN stack website for a company that helps to find compatible room
partners as paying guests, students, or working professionals would be a robust and
user-friendly platform designed to match individuals with compatible roommates.

The MERN stack consists of four main technologies: MongoDB, Express, React, and
Node.js. The website would use these technologies to provide a seamless and efficient
experience for users.

The website would have a simple and intuitive user interface that allows users to
create an account, complete a questionnaire, and find compatible roommates based on
their preferences. The questionnaire would collect information on users' lifestyles,
habits, and preferences, such as sleeping patterns, hobbies, and preferred living
arrangements.

2. Mobile application - A React Native mobile app for a company that helps to find
compatible room partners as paying guests, students, or working professionals would
be a sleek and modern platform designed to match individuals with compatible
roommates.

The app would have a simple and intuitive user interface that allows users to create an
account, complete a questionnaire, and find compatible roommates based on their
preferences. The questionnaire would collect information on users' lifestyles, habits,
and preferences, such as sleeping patterns, hobbies, and preferred living
arrangements.

Using the information gathered from the questionnaire, the app's algorithm would
match users with compatible roommates. The app would also allow users to
communicate with their potential roommates via an in-app chat feature to discuss
potential living arrangements and ask questions.

The app would also include features such as real-time notifications for new matches,
the ability to save and revisit potential matches, and a rating system for both users and
roommates to provide feedback on their experiences.

The React Native platform would allow the app to be available on both iOS and
Android devices, ensuring a wide reach and accessibility for users. The app would be
regularly updated to ensure smooth performance and a seamless user experience.

Service Offerings:
Flipkart offers various services to enhance the overall shopping experience of its customers.
Some of the services offered by Flipkart include:

 Room cleaning facility for premium members

 Laundry facility
 Food options
 24/7 customer support through phone, email, and chat

Operations plan
Process planning
Objective: Improve the efficiency and effectiveness of Oyo's hotel operations.
Identify the processes to be improved: The processes that need to be improved include check-
in and check-out processes, housekeeping processes, maintenance processes, and inventory
management processes.
Map the current processes: The current processes will be mapped to identify the activities,
stakeholders, and pain points in each process.
Analyze the current processes: The current processes will be analyzed to identify the root
causes of inefficiencies and pain points.
Redesign the processes: Based on the analysis, the processes will be redesigned to eliminate
inefficiencies, reduce waste, and improve the customer experience. This could involve
changing the sequence of activities, reassigning responsibilities, or introducing new tools or
technologies.
Implement the new processes: The new processes will be implemented in a controlled and
phased manner. This could involve training staff on the new processes, piloting the processes
in a few locations before rolling them out company-wide, and monitoring the performance of
the new processes.
Monitor and improve: Oyo will monitor the performance of the new processes to identify
areas for further improvement. This could involve collecting data on process performance,
conducting surveys or interviews with stakeholders, or using process improvement tools such
as value stream mapping or fishbone diagrams.
Continuous improvement: Oyo will continuously improve its processes to ensure that they
remain efficient and effective. This could involve regularly reviewing the processes, seeking
feedback from stakeholders, and implementing changes as needed.
By following this process plan, Oyo can improve the efficiency and effectiveness of its hotel
operations, leading to a better customer experience and increased profitability.
Operations Layout:
The operations layout for a website that helps to find compatible room partners for paying
guest, students, or working professionals could be as follows:
Homepage: The homepage should have a clean and simple design with a clear call to action
(CTA) to encourage users to sign up or log in. The homepage could also feature testimonials
or success stories from satisfied users.
User Profile: Each user should have a profile that includes basic information such as name,
age, gender, occupation, and location. Users can update their profile with more detailed
information such as their preferences for roommates, lifestyle, and habits.
Search and Matching: Users can search for compatible roommates based on various criteria
such as location, budget, lifestyle, and preferences. The system should use an algorithm to
match users with compatible roommates based on their profile information and search
criteria.
Messaging: Once a match is made, users can communicate with each other through a
messaging system to discuss further details such as move-in dates, rent, and living
arrangements.
Payment and Security: The website should have a secure payment system to facilitate rent
payments and deposits. The system should also have measures in place to ensure the safety
and security of users, such as verification checks and user ratings and reviews.
Customer Support: The website should have a dedicated customer support team to address
any issues or concerns raised by users. The support team could be available through email,
chat, or phone.
By following this operations layout, the website can provide a user-friendly and efficient
platform for finding compatible roommates, thus improving the overall experience for paying
guests, students, and working professionals.
Overheads Requirement
As a company that helps to find compatible room partners for paying guests, students, or
working professionals, we have several overhead requirements to consider. Here are some of
the key overheads:
Office Space: We need a physical office space to run our company. The cost of office space
can vary depending on the location and size of the office.
Employee Salaries: We need to hire employees to manage the day-to-day operations of our
company, such as customer service, marketing, and technology support. The salaries of
employees will depend on their roles and experience.
Technology: We need to invest in technology infrastructure such as computers, servers, and
software to run our company's website and database. The cost of technology can vary
depending on the complexity of our website and the number of users we expect.
Marketing and Advertising: To attract users to our website, we need to invest in marketing
and advertising. This can include online advertising, social media marketing, and search
engine optimization.
Legal and Regulatory Compliance: As a company, we need to comply with legal and
regulatory requirements, such as data protection regulations and consumer protection laws.
We may need to hire a lawyer or consultant to ensure compliance.
Insurance: We need to invest in insurance to protect our company from potential legal or
financial liabilities, such as errors and omissions insurance and liability insurance.
Payment Processing Fees: If our company charges a fee for its services, we need to pay
payment processing fees to credit card companies or other payment processors.
Overall, the overhead costs of starting and running a company that helps to find compatible
room partners can be substantial. It's important to plan and budget accordingly to ensure the
success of our company.

 Business and Operations Hours

We should consider the following factors to plan business and operation hours for our
company that helps to find compatible room partners for paying guests, students, or working
professionals:
Customer availability: We need to determine when our target customers are available for our
services. For instance, working professionals may prefer to search for roommates during
lunch breaks or after work hours.
Time zone: If we provide our services globally, we need to consider the time zone differences
of our customers.
Competition: We need to research when our competitors operate and try to offer our services
during the same or different hours to gain a competitive advantage.
Staff availability: We need to ensure that we have enough staff available to handle inquiries,
process applications, and provide support during our business hours.
Peak periods: We need to identify the peak periods when we receive the most inquiries and
ensure that we have enough staff available to handle the increased demand.
Based on these factors, we can plan our business and operation hours. For example:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: Closed
We can also offer extended hours during peak periods or provide 24/7 support through online
channels such as email or chatbots. However, we should ensure that we have enough staff
available to provide support during these extended hours.
 Operations Budget
Operations Budget for company that helps to find compatible room partners as paying guests,
students, or working professionals, expressed in Indian rupees:
Personnel Expenses
Salaries and wages for staff: ₹15,00,000
Payroll taxes and benefits: ₹3,75,000
Total personnel expenses: ₹18,75,000
Rent and Utilities

Rent for office space: ₹7,20,000

Utilities (electricity, water, internet, phone): ₹2,88,000
Total rent and utilities expenses: ₹10,08,000
Marketing and Advertising

Online advertising: ₹5,00,000

Print advertising: ₹1,00,000
Total marketing and advertising expenses: ₹6,00,000
Professional Services

Legal fees: ₹1,50,000

Accounting fees: ₹1,00,000
Total professional services expenses: ₹2,50,000
Technology

Software and website development: ₹11,25,000

Hardware and equipment: ₹3,00,000
Total technology expenses: ₹14,25,000
Travel and Entertainment

Travel expenses for business development: ₹75,000

Entertainment expenses for business development: ₹37,500
Total travel and entertainment expenses: ₹1,12,500
Total Operations Budget

Personnel expenses: ₹18,75,000

Rent and utilities expenses: ₹10,08,000
Marketing and advertising expenses: ₹6,00,000
Professional services expenses: ₹2,50,000
Technology expenses: ₹14,25,000
Travel and entertainment expenses: ₹1,12,500
Total Operations Budget: ₹52,71,500
Note that this is just an estimated expense and the actual expenses may vary depending on the
company's size, location, and other factors. It's important to review and adjust the budget
regularly to ensure that the company is operating efficiently and effectively.