Atarah McCraenew

Atarah McCrae
Administrative and Customer Service Rep Diva

Washington, DC 20002
ms.atarah@gmail.com
+1 202 891 1864
Dear Potential Employer,

In thirty four years of living I am looking for a career to better the life of my children as well as myself.
I have over ten plus years of customer service and administrative experience. I know that I will be able
to provide your company with the tools to provide your clients with an exclusive top notch customer
service experience, and your office with first class administrative support.Allow me the opportunity to
invest myself into your company and prove why I'm the greatest candidate for this position. You may
see a short span of time at each jobs but I often times had to move around due to my ex husbands job.
I am now divorced and have planted my roots in DC. Feel free to contact me when you are ready to
add the Queen of Customer experience and the Administrative Diva to your team.
Willing to relocate: Anywhere

Authorized to work in the US for any employer
Work Experience
Enrollment Specialist (temp)

Maryland Medicaid - Washington, DC
October 2021 to May 2022
Assist new consumer's remotely in enrolling in Maryland Medicaid. Assist current Medicaid recipients with
any account questions changes or concerns. Stay up to date with current polices training and procedures
in Maryland Medicaid system.
T-Mobile Customer Service Representative

T-Mobile - Salem, OR
November 2017 to February 2019
Assist new and current consumers with any questions or concerns about their accounts. Up-sell Upgrade
and accessories each account tailored to each consumers need while keeping the Magenta Promise.
Cook
Buffaloes - Loganville, GA
April 2017 to October 2017
Cook at Buffaloes
Train
Manager
Taco Bell - Loganville, GA
April 2017 to September 2017
Manage Taco Bell
Make schedules
Train employees
Bank Drop
Cook
Cashier
Customer Service Representative Directv

Elauwit - Columbia, SC
January 2011 to May 2013
Responsibilities
I was responsible for not only taking general customer service and tech calls but also training new
employees. I also was responsible for making sure that all Tier 1 employees met all our QA compliance I
monitored inbound calls to make sure that we provided the best customer service to our clients.Provide
Tech support for Direct technicians as well as dispatching them to the appropriate sites that jobs needed
to be completed.
Administrative Assistant
CSR Metro PCS
January 2010 to January 2011
Customer Service
Front Desk
Computer Software
Program Phones
Adjustments
Sales
Radio Shack Customer Rep
April 2009 to December 2009
Sears Lands End
Place online orders

Take account payments
Make adjustments and credits to accounts
Lead Sales Associate Directv

Stock
January 2008 to May 2008
Temp at MDC Research
• Customer Care
• Front Desk
• Customer Recruiter
Customer Service Representative

Dish - Phoe
I was responsible for setting up and maintaining our customer care relationship with our new customers
as well as train agents on the customer retention. I worked with general troubleshooting as well as
dispatching technicians to new job sites.
Education
Bachelor's in Elementary Education Bachelor

University Of Phoenix
January 2010 to Present
Transfer
Portland Community College - Portland, OR
March 2008
Skills
• Help Desk
• Technical Support
• Software Troubleshooting
• iOS
• Mac OS
• Microsoft Windows
• Active Directory
• Network Support
• LAN
• Presentation skills
• Google Suite
• WAN
• VPN
• Operating Systems
• Linux
• DHCP
• VoIP
• Troubleshooting
• TCP/IP
• DNS
• Ethernet
• Salesforce
• Customer support
• SSRS
• Meeting facilitation
• SharePoint
Assessments
Customer service — Proficient

June 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient

June 2021
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

Atarah McCraenew

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Atarah McCraenew

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Atarah McCrae

Administrative and Customer Service Rep Diva

Dear Potential Employer,

Willing to relocate: Anywhere

Enrollment Specialist (temp)

T-Mobile Customer Service Representative

Customer Service Representative Directv

Place online orders

Lead Sales Associate Directv

Customer Service Representative

Bachelor's in Elementary Education Bachelor

Customer service — Proficient

Administrative assistant/receptionist — Proficient

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