Attitude Management

ATTITUDE
MANAGEMENT
IMPORTANCE OF ATTITUDE
• Attitude can be defined as the way a person feels about something –
• a person,
• a place,
• a commodity,
• a situation or
• an idea
• Attitude expresses an individual’s positive or negative feelings about an

object.
• It describes an individual’s feelings, thoughts and predisposition to act

towards some object in the environment.
WINNERS VS LOSERS
WINNERS VS LOSERS
WINNERS LOSERS
• Let me do it for you • That is not my job
• It may be difficult but it is possible • It may be possible but it is too difficult
• That’s My Mistake, I was wrong • It wasn't my fault
• I must do something • Something must be done
• Part of the team • Apart from the team
• See the Gain • See the Pain
• Sees an answer for every problem • Sees Problem in every thing
• Make it Happen • Let it Happen
• Choose what they say • Say what they Choose
• Believe in win-win • Someone has to lose for their win
• Don't do to others what you would not want them to do to • Do it to others before they do it to you
you
FACTORS THAT DETERMINE
ATTITUDE
Environment
Experience Education
FEATURES OF ATTITUDE
Remains fairly stable throughout our life
Very difficult to change
Generally apply to only socially significant objects
Generalisable
CHARACTERISTICS
The Attitude Object
Attitudes are learned Predisposition
Attitudes have consistency
Attitudes occur within a Situation

FUNCTIONS OF ATTITUDE
Value Expressive Function
Knowledge Function
Utilitarian Function
COMPONENTS OF ATTITUDE
Feeling Segment
Belief Segment
Behavior Segment
KINDS OF ATTITUDE
KINDS OF ATTITUDE
Optimism Pessimism Confident Interested Independent
Jealous Courteous Cooperative Considerate Inferior
Happy Frank Respectful Authoritative Sincere
Persistent Honest Sympathetic Realistic Faithful
Flexible Decisive Trusting Thoughtful Determined
Loving Hostile Modest Reliable Tolerant
Humble Cautious Sarcastic Helping Hard working

POSITIVE ATTITUDE - BENEFITS
These are easy
to see.
But what is easy

to see is also
easy to miss
• Increases Productivity
• Increases Profits
• Reduces stress
• Solves Problems
• Improves Quality
• Makes for a Pleasing
Personality
• Breeds Loyalty
• Makes for Congenial Atmosphere
• Fosters Teamwork
• Fosters better relationships with
employers, employees, and
customers
• Helps a person become a
contributing member of society
and an asset to their country
Life is an Obstacle Course
Biggest Our Own Obstacle
NEGATIVE ATTITUDE
Napoleon Hill Quote
I will eliminate hatred, envy, jealousy,
selfishness, and cynicism,
by developing love for all humanity,
because I know that a negative

attitude toward others can never bring me
success. – Napoleon Hill
NEGATIVE ATTITUDE - CONSEQUENCES
Twitter – Retweets Analysis – Japan
University – 2015
Abstract:
1. Reposting volume of negative messages

is 20 – 60 % higher than that
of positive and neutral messages.
2. Negative messages spread 25 %

faster than positive and neutral
messages when the diffusion volume is
quite high.
NEGATIVE ATTITUDE - CONSEQUENCES
• Hard time keeping • High stress levels for themselves
friendships, jobs, marriage and and others.
relationships. • Create negative environment at
home and work and become a
• Bitterness liability to society.
• Resentment • They also pass on their negative
• A Purposeless life behavior to others around them
and to future generations.
• ill health
BIGG QUESTION
When We Become Aware Of
Our Negative Attitude,
Why Don’t We Change ???

Charles Dickens – Prisoner
Be a Deaf frog towards Demotivators
Have a Habit of Finishing
STEPS TO
CHANGE
ATTITUDE
STEP 1
Change Focus,
Look for Positive
Andrew
Carnegie
Look for the
Gold
STEP 2
Make a Habit of
Doing it Now
“It might have been.”
“I should have.”
“I could have.”
“I wish I had.”
“If only I had given a little extra.”
Never leave till tomorrow which you

can do today.
-Benjamin Franklin
STEP 3
Develop an
Attitude of
Gratitude
STEP 4
Build a
positive
self
esteem
Get into
Continuous
Education Program
STEP 5
Education Without Values
Universities are turning out highly skilled barbarians because we don't

provide a framework of values to young people, who more and more are
searching for it.
-Steven Muller, President, Johns Hopkins University
Education does not mean good judgement
The first duty of a university is to teach wisdom, not trade; character, not
technicalities.
Educated
Those who have a character which is in accord, not with

one of these things, but with all of them these are
educated - possessed of all the virtues.
-Socrates
What is a Broad-Based Education?

We are All Gifted with Some Strengths
Ignorance
Being ignorant is not so much a shame as being unwilling

to learn to do things the right way.
-Benjamin Franklin
Common sense
Sharpen your Axe

Feed your mind
Knowledge is power
Education is a reservoir
STEP 6
Stay away from Negative Influences

1. Negative People
Whenever people succeed in life, petty people will take cracks

at them and try to pull them down. When you refuse to fight
petty people, you win.
A person's character is not only judged by the company he or

she keeps but also by the company he or she avoids
•To Celebrate, Have Fun
2. Smoking, Drugs and
Alcohol To forget problems, To relax
Drinking and smoking are To experiment;

glamorized today. It all
starts with the first time. To Impress (it is cool to drink)
If you ask people why they To be Fashionable

consume alcohol or take
drugs, they will give you a To Mingle
host of reasons
For Business Purposes.
3. Negative Movies and Television Programs
Today's kids are learning their attitudes and values more from television
and movies than from anywhere else.
They convey the message that
Drinking is fun
Smoking is glamorous and
Drugs are the "in" thing
No wonder the crime rate is so high!

4. Profanity
Using profanities show a lack of self-control and discipline
5. Rock Music
Lyrics of some hit songs are obscene.
We can be subconsciously influenced by the music we hear and the

performance we watch.
STEP 7
Learn to like the things that need

to be done
Start by doing what is necessary, then what is possible,
and suddenly you are doing the impossible
- St. Francis of Assisi

What is
Necessary
Doing What is
Impossible Possible
STEP 8
Start your day with something

Positive
“If you are going to change your life,
you need to start immediately”
- William James
CONCLUSION
Here are some of the attitudes which one should adopt in life to live a
healthy, happy and successful life.
• Accept Responsibility, Stop the blame game • When you make a mistake. Accept
• Think win - win it and move on
• Smile and be kind • Discuss but don’t argue
• Be understanding and caring • Turn your promises into
• Be enthusiastic commitments
• Give honest and sincere appreciation • Honesty, Integrity and sincerity

IF YOU THINK
If you think you are beaten, you are. If you think you are outclassed, you are,
If you think you dare not, you don't! You've got to think high to rise,
If you like to win, but think you can't, You've got to be sure of yourself before
It's almost a cinch you won’t. You can ever win a prize.
you think you'll lose, you're lost; Life's battles don't always go
For out in the world we find To the stronger and faster man,
Success begins with a fellow's will; But sooner or later the man who wins
It's all in the state of mind. Is the man who thinks he can.
Thank You !!!
From
Numero Uno
(Being No.1)

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ATTITUDE

• Attitude expresses an individual’s positive or negative feelings about an

• It describes an individual’s feelings, thoughts and predisposition to act

• It may be difficult but it is possible • It may be possible but it is too difficult

• That’s My Mistake, I was wrong • It wasn't my fault

• I must do something • Something must be done

• Part of the team • Apart from the team

• See the Gain • See the Pain

• Sees an answer for every problem • Sees Problem in every thing

• Make it Happen • Let it Happen

• Choose what they say • Say what they Choose

• Believe in win-win • Someone has to lose for their win

Very difficult to change

Generally apply to only socially significant objects

Attitudes are learned Predisposition

Attitudes have consistency

Attitudes occur within a Situation

Value Expressive Function

Jealous Courteous Cooperative Considerate Inferior

Happy Frank Respectful Authoritative Sincere

Persistent Honest Sympathetic Realistic Faithful

Flexible Decisive Trusting Thoughtful Determined

Loving Hostile Modest Reliable Tolerant

Humble Cautious Sarcastic Helping Hard working

But what is easy

by developing love for all humanity,

because I know that a negative

1. Reposting volume of negative messages

2. Negative messages spread 25 %

Why Don’t We Change ???

Never leave till tomorrow which you

Universities are turning out highly skilled barbarians because we don't

-Steven Muller, President, Johns Hopkins University

Education does not mean good judgement

Those who have a character which is in accord, not with

What is a Broad-Based Education?

Being ignorant is not so much a shame as being unwilling

Sharpen your Axe

Stay away from Negative Influences

Whenever people succeed in life, petty people will take cracks

A person's character is not only judged by the company he or

Drinking and smoking are To experiment;

If you ask people why they To be Fashionable

They convey the message that

No wonder the crime rate is so high!

Using profanities show a lack of self-control and discipline

Lyrics of some hit songs are obscene.

We can be subconsciously influenced by the music we hear and the

Learn to like the things that need

- St. Francis of Assisi

Start your day with something

• Give honest and sincere appreciation • Honesty, Integrity and sincerity

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