Ref No. HR/FEB/22/K2/50260074/1001140345 Date: 11.07.

2022

AAVIZ TADVI
12,08 Constabulary Qutartes, Pandit Madan Mohan Malviya Marg, Tardeo
Maharastra, India
400034
Offer-cum-Appointment Letter

Dear A A V I Z ,

This is with reference to your application and subsequent Test and Interviews you had with us.
We are pleased to offer you an appointment as Customer Service Associate in the employment of the company subject to
your joining on or before 17.07.2022. The offer shall automatically lapse if you do not join.
Reliance SMSL Limited is engaged in the business of providing outsourced human resource services to their clients.
Accordingly, you are assigned to our client to work as Customer Service Associate in Grade K2 and shall perform duties
that are assigned to you in connection with the Clients' business at their premises as may be advised from time to time.
You will receive an Annual Gross Compensation (including Basic and allowances) of Rs. 171996- per annum as below:

Rs. per month

You will be covered by applicable statutory benefits such as PF, ESI and Bonus etc. The compensation is subject to
prevailing tax and other laws, policies, rules and guidelines. You are expected to keep your compensation strictly
confidential.
Your appointment and subsequent continuation of employment with the Company is strictly based on your consistent
delivery on the agreed performance parameters and compliance with the values and guidelines of the organization. The
tenure of your employment shall be subject to the requirement of the services provided by us to our client and shall also be
subject to the requirement of deputation or completion of the project with the client.
The terms and conditions in this letter and the annexures thereto will form terms of appointment upon your joining.
Please sign and return a copy of this letter as a token of your acceptance of the terms and conditions of employment and
return the same to HR at the earliest.
Please note the documents to be submitted on your date of joining as part of joining compliance.
We wish you a long successful association with us.

Yours faithfully,
For Reliance SMSL Limited

Authorised Signatory

Signature of the Employee:

TERMS & CONDITIONS OF EMPLOYMENT

1. Your employment is subject to being declared and remaining medically fit by a Medical Officer or by a Doctor specified by the
Establishment. The Establishment has the right to get you medically examined by any certified Medical practitioner during the period of
your service. In case you are found medically unfit to continue with the job, you will lose your lien on the job and your employment will
come to end on the day you are found medically unfit by the Medical Officer.

2. Your appointment is based on the basis of the particulars such as qualifications etc. given by you in the application for employment. In
case any information given by you is found false or incorrect, your appointment will be liable for termination without any notice or salary
in lieu of notice.

3. The address as indicated in your application for appointment shall deem to be correct for sending any communication to you. Every
communication addressed to you at the given address shall be deemed to have been served upon you. You will immediately notify change
of address, if any.

4. All the above emoluments should be reduced to the extent of absence without leave or leave without pay. Only Basic Salary shall be
reckoned for computing the contribution to the Provident Fund.

5. You are required to submit the following documents, if the same have not been submitted earlier

a. Certificates in support of Educational / Professional Qualifications, Experience, Date of Birth and other testimonials in original
together with copies thereof;

b. Copies of your passport photographs with grey background;

c. Copy of Passport / Ration Card / Voter' s ID / driving license or any other document as proof of your residence and photo
identity.

6. You have hereby given no objection in the Company(Or its group Companies and associates) sharing your personal information and
documents, including but not limited to Aadhar number, other Government issues ID number such as Voter ID, PAN card, DL, name,
gender, date of birth, addresses, mobile number, email, education record and employment record with any Reference / Antecedent
Verification Organization that Reliance Retail has appointed time being or anytime later for the purpose of background checks and
verifications, in order to avail services such as employment / training / management / payment / credit / insurance / house on rent / vehicle
on rent, etc.

7. You have hereby authorized the Company or any agency/ agencies appointed by them from time to time to store your personal
information on their platform, which will be accessible to the Company or its service provider for which this consent is being obtained.
The Company or its service provider and their authorized users / partners / affiliates / contractors can access and update your digital
record on such platform, including data, documents, certificates, verification reports, reference s, testimonials, etc. and can use related
services provided via such agency. You have understood that agency will ensure security and confidentiality of the same.

8. You also agree that your digital record including references, testimonials and verification reports on such agency platform will only be
available to any other users of the platform if/when you provide your explicit consent for the same. You have also understood that you
have the option of deleting your digital record from such agency database.

9. Your No Objection will be coterminous with the arrangement between the Company and any agency / organization engaged by the
Company for Reference / Antecedent Verification of your current and past employments.

10. In order to ensure the uniformity and maintenance of a good ambience before the Customers of the Establishment, the Establishment may
at its option provide you with some standard dress code. You shall be present at all the times in a neat and tidy manner.

11. You are expected to keep your salary package strictly confidential and not to share any information regarding the salary.
12. During your tenure with the company and based on your job profile, you might be granted access to various IT applications with a unique
user id and password. These credentials will be unique to you and cannot be shared with anyone. You will be solely responsibl e and
accountable for any information loss/sharing or breach of confidentiality in any way which has occurred due to the misuse of your
credentials.

13. You will be covered by the service rules and regulations including conduct, discipline and administrative orders and any such other rules
or orders of the client or Company as the case may be that may come in force from time to time. You shall observe discipline and rules of
conduct applicable at the client`s establishment of your posting.

14. You shall be entitled to leave and other benefits as per the rules and regulations governing client' s establishment where you will be
working. You will be entitled to a weekly off as may be notified from time to time. The weekly holiday may be staggered and determined
as per the roaster.

15. You will be governed by the working hours prevailing at the establishment of your working. You will be notified your actual duty
timings from time to time. You shall report and be present, accordingly at the client' s designated location. You will be required to work
in any of the shifts during the day or night. Your working hours may be staggered and you may be required to work in spells in the
morning and evening. In case you being a female employee you shall be provided with due security escort up to your residence in case
you work beyond 9 pm.

16. You will be required to work on any day of the year, including festival holidays, in the establishment of your posting. You will be
allowed a weekly off in accordance with law on any one of the days in the week, as per the schedule notified.

17. Your employment is transferable to any other place / establishment / department / division / unit / branch / subsidiary / affiliate of our
client / associate. However, such transfer will not entail any increase in your salary and / or adversely affect your emoluments.

18. In normal course you shall retire from the services of the organization on attaining the age of 58 years.

a. If you absent yourself without leave or remain absent beyond the period of leave originally granted or subsequently extended,
you shall be considered as having voluntarily terminated your employment without giving any notice unless you:

b. Return to work within 8 days from the commencement of such absence and

c. Give an explanation to the satisfaction of the Management regarding such absence.

19. You will initially be on probation for a period of Six months, which may be extended or reduced at the sole discretion of the
Management. During the period of probation, the appointment is terminable by giving one month in writing by either side or payment of
one month#s Basic salary in lieu thereof. On completion of initial probation period till such time that you are intimated in writing
regarding your confirmation, you shall continue to be on probation. After confirmation, your services are liable to be terminated at any
time without assigning any reason as per the provisions of statute governing your appointment. In case you wish to resign you will give
us the notice as per the provisions of the statute governing your appointment. You shall attend duties till you are relieved from service in
writing. Waiving the Notice Period on resignation is at the sole discretion of the company.

20. Your services are liable to be terminated without any notice or salary in lieu thereof for misconduct, without being exhaustive and
without prejudice to the general meaning of the term "misconduct" in the case of reasonable suspicion of misconduct, disloyalty and
commission of an act involving moral turpitude, any act of in-discipline or inefficiency. You may be placed under suspension pending
enquiry into the charges of misconduct or otherwise. The salary for the suspension period will be paid to you only when you are found
not guilty of any of the charges for which you were suspended and not otherwise.

21. You will be bound by the code of conduct, rules, regulations and office orders in force and framed by the company from time to time in
relation to your service conditions, which will form part of your service conditions and terms of employment.

22. You may be laid-off on payment of 50% wages on account of shortage of work, materials, electricity and similar other reasons.

23. You shall extend all cooperation to the client' s employees, customers, representatives, etc. and do all such things diligently, faithfully and
to the best of your skill and ability as may be necessary to serve the client and perform all the duties entrusted to you from time to time.
We expect you to work with the high standard of initiative, efficiency and economy.
24. You are shall engage yourself exclusively in the work assigned by the client, where you are posted for the time being and shall not take
up any independent or individual assignments (whether the same as part time or full time, in an advisory capacity or otherwise) directly
or indirectly without the express written consent of your Business Unit Head. You will avoid any such issue which may result in a
conflict between your personal interest and the interest of the client / company in dealing with suppliers, customer s and all other
organizations or individuals doing or seeking to do business with the client / company. You shall obey and comply with all the orders and
directions given to you by your superior or any other person duly authorized in that behalf at the place of your posting. You shall obey all
the rules and regulations, either statutory or otherwise, which are in vogue and may be notified from time to time.

25. You shall obey and comply with all the orders and directions given to you by your superior or any other person duly authorized in that
behalf at the place of your posting. You shall obey all the rules and regulations, either statutory or otherwise, which are in vogue and may
be notified from time to time.

26. You shall not at any time either during the contract of your employment or at any time thereafter divulge any information that came to
you during the course of your employment without prior permission in writing.

27. As we are manpower service providers to others, in case of any eventuality of our business being closed or terminated, your job is also
liable to be ended automatically.

28. You will not enter into any commitments or dealings on behalf of the client / Company for which you have no express authority nor alter
or be a party to any alteration of any principle or policy of the client / Company or exceed the authority or discretion vested in you
without the previous sanction of the client / Company or those in authority over you.

29. You may be selected and sponsored by the Company / or Client for familiarization / training assignments with our technical collaborators
or any other institutions / organizations in India and/or abroad. You will diligently and beneficially take part in the training and such
assignments. The cost of any such training shall be borne by the company and you may be required to sign a Service Bond for a
minimum time for which you will serve the company. The company can recover the liquidated damages on the event of your voluntary
resignation before the time as mutually agreed upon in the bond.

30. The Establishment considers harassment and discrimination of any nature to be an unacceptable form of behavior, which is not tolerated
under any circumstances. All people have the right to work in an environment that is free from harassment and discrimination.
Disciplinary action will be taken against anyone found to be guilty of harassing or discriminating against a fellow employee that may
result in termination of employment.

31. You will be responsible for the safe keeping and return in good condition and order of all the properties of the company that may be in
your use, custody, care or charge. For the loss of any property of the company or client in your possession, the company will have a right
to assess on its own basis and recover the damages of all such materials from you and to take such other action as it deems proper in the
event of your failure to account for such material or property to its satisfaction. You will hand over the charge of letter of Authority or
Power of Attorney issued to you or any property / material of the company in your possession at the time of cessation of your
employment with the Company.

32. All proprietary information / material of the client that is made known to you during the term of work assignment shall be received in
confidence and you shall not disclose or, except in performing the services, use any such information / material. You agree t hat all
information, correspondence, documents, material or items provided to you by the client or by us are provided to you in trust and on
completion of project / assignment or termination of the service, you shall promptly return all such material to the client or company, as
the case may be.

33. You shall be required to sign and abide by the Policy on Ethics & Code of Conduct with the Company and shall undertake to sign such
declarations that the Policy may demand from time to time.

34. It is hereby expressly agreed and declared that this letter of employment shall be deemed to have been made at Mumbai and that any
dispute or suit or action or proceedings whatsoever arising out of or under this letter of appointment or breach thereof or in respect of any
matter or thing herein contained and any claim by either party against the other shall be instituted or adjudicated upon or decided by a
court of competent jurisdiction at Mumbai.

35. In case of one / more clauses of this letter of employment becomes untenable, the same shall not render the letter of employment null and
void in its entirety.
36. The various clauses of this letter are to be read, understood and interpreted in its entirety and none of the clauses are severable from the
remaining.
I have read and / or have been explained the contents of the above contract of employment in (language)
and I hereby declare that I have fully understood the above terms and conditions and declare the same to be binding on me
in its entirety and also give my consent to the clause no. 8 & 9 specifically.

Name :

Signature :

Date :