Succeeding in the

Interview
Title
A c a de mi c & C a ree r S erv i ces U nive r sit y o f Ne b ras k a K ea r ne y
c a ree rs . un k .e d u c a r eer se rv @u n k .e du 30 8.86 5 .8501

INSIDE THIS
PACKET CONGRATULATIONS! Your studying, your networking, your
professional development activities have paid off . . . you have been
Before the Interview
offered an interview! Most likely your potential employer has by now
1. Know Yourself reviewed your application and résumé, and has maybe talked to your
2. Research the references, as well. This employer has decided that you have at least
Company
most of the skills, qualities, and experience required for the job. The
3. Practice
interview, as the next step in the hiring process, is when the employer
4. Acquire Professional will meet with you personally (or possibly by phone or another
Attire
electronic means) to gain further insight into your abilities and your
During the Interview
motivational level. He/she will also try to determine how well you will
1. Non-Verbal
Communication “fit” with the company culture. Preparing and practicing will definitely
2. Responding to increase your opportunities for success. Follow the guidelines
Interview Questions presented in this packet to help yourself succeed in the interview
3. Close the Interview process, and to get the job you really want!
with Confidence
After the Interview Before the Interview
1. Follow Up
You may be wondering, how can I make a great impression? What can
2. Thank-You Letter
I do to convince this employer that I really am the best candidate for
Resources
the job?
1. Common Interview
Questions There are 4 basic steps that will help you Prepare for the Interview
2. Phone and Video experience:
Interviews
1. Know Yourself
3. Alternative Interview
Questions 2. Research the Company
3. Practice - Opening, Closing, and Responding to Common
Questions
“Communication - the 4. Acquire Interview Attire
human connection - is
the key to personal and Let’s learn more about each step.
career success.”
Paul J. Meyer, Ph.D.
Founder of LMI, Inc.
 Page 2 Succeeding in the Interview

#1. Know Yourself.

By this time you will have developed your résumé and other job search
materials. In the process, you will have cultivated a list of your strengths,
skills, and accomplishments, and have hopefully gained a new appreciation
for all you have to offer an employer!
While creating your résumé, did you inventory your . . .
 work experience (both paid and unpaid),
 educational achievements,
 accomplishments, and
 transferable (aka employability) skills?
As you were assembling the above, did you also identify your personality
traits and work values? Did you assess the value of your educational
pursuits?
If you haven’t, now is the time to do so. (See the packet entitled Creating
Your Résumé and Cover Letter, available in the ACS office or at
http://bit.ly/UNKResCvLtr .)

“Employers value job-

seekers who know key #2. Research the Company
information about the Many job seekers come to the interview knowing little or nothing about the
company, because company. Don’t be ‘that guy’ (or girl)! Impress employers by being able to
that knowledge talk knowledgeably about their company -- the products or services, recent
demonstrates your
accomplishments, challenges, mission and goals. As you learn about the
interest and
company, analyze your own experiences and abilities. Ask yourself some
enthusiasm for the
questions:
company and for the
job.”  How do I see myself fitting in here?
 What background do I have that will be valuable to this company?
Randall S. Hansen, Ph.D.
Quintessential Careers  What contributions will I be able to make?
http://www.quintcareers.
com/researching_ Being able to connect your background and abilities to the company’s
companies_ guide.html needs will dramatically increase your opportunities to make a great first
impression. In addition, you will be able to ask perceptive questions
during the interview.
 Compare Your Skills & Qualifications to the Job Requirements
Understanding your skills and qualifications, and how they relate to the
needs of the company and the requirements of the job, will help you
“sell” yourself, both on paper and in person.
Review the job posting. What knowledge, skills, and abilities does the
job require? What education/training is required? Develop a side-by-
side chart to compare what the employer is seeking and what skills and
qualifications you can offer. See the Example on the next page.
 Succeeding in the Interview Page 3

Example:
Comparing Job Requirements with Job Seeker’s Qualifications
Position: Event Coordinator, Plaza Hotel
Employer is Seeking My Skills and Qualifications

Will have BS in Bus Admin (emphasis Marketing);

BS in Marketing
also a minor in PR
Internship 6 mos – did social media marketing for
1 year marketing or sales
Chamber of Commerce; 2 semesters – recruiting
experience  What do you
chair for sorority; multiple projects/coursework,
including marketing campaigns - with budgets - for 2 think? Does this
local businesses person meet the
employer’s basic
‘Aced’ speech class & Bus Comm class; presented requirements?
Excellent communication
research at national conference; dev speaking skills Should she apply
skills
as recruiting chair and exec commitee for sorority for the position?
Ability to work independently As intern – worked remotely half of the time; kept in
with minimal supervision contact with supervisor via phone, email, fb

Solid computer knowledge, Used Excel to manage database of customer contacts

including databases and results at CoC; also Word, PowerPoint, etc.
Worked with variety of personalities with different
Ability to demonstrate Give yourself an
priorities (CoC); appreciate unique talents of diverse
flexibility; work with a team edge in the
team members (Sorority Exec Comm)
interview process:
schedule a
#3. Practice practice interview
with an advisor in
Review lists of common interview questions, jot down responses, then the Academic &
practice in front of a mirror or with a video recorder. After you’ve taken a Career Services
few practice runs, schedule a mock interview with an advisor in the office.
Academic & Career Services office. We can help you polish your interview ---------------------
skills. Option: Learn
and Practice
Questions usually start out pretty general. Once the employer gets to know a
interview skills
few basics, the questions become more specific, asking about your education, with the Big
your experience, and your abilities. Turn to Common Interview Questions, Interview
Resource 1, at the end of this packet. This resource lists common questions interactive training
and reasons employers ask them. It also includes sample “Effective” and system.
“Ineffective” responses. http://unk.
biginterview.com/
Toward the end of the interview you, as an applicant, will usually be given an
FREE to UNK
opportunity to ask questions, too. Always have several questions prepared;
students!!
this shows your sincere interest in the position, as well as your understanding
of the interview process.
When you are comfortable with these general questions, research online to find
questions relevant to the types of jobs for which you will be interviewing.
 Page 4 Succeeding in the Interview

#4. Acquire Professional Interview Attire

One of the most common reasons people lose out on job opportunities is
inappropriate dress. Don’t let this happen to you. I know, you’ve just spent 4
years (or more) in college and you don’t have money to buy a quality suit. On
the other hand, you’ve just spent 4 years (or more) in college; you don’t want
to jeopardize your chance at getting a good job by neglecting to make one
final investment … buying a good quality interview suit. It doesn’t have to be
expensive, but it does need to look nice and fit well!
Read the guidelines below, then begin planning your interview attire.
Unless we
package Women:
ourselves  Suit: Neutral colors, such as navy blue, charcoal gray, or black; long-
effectively, we sleeved jacket with knee-length skirt; solid-colors vs. patterns. A
may be limiting jacket / skirt combination is considered more professional than pants
our potential for
or a dress.
success. Great
grooming habits  Blouse: White or pastel shades. Button downs in crisp cotton or
are an indicator matte silks are good choices.
of how much we  Shoes: Close-toed leather pumps in black or a color that complements
value ourselves. your suit. No more than a one- or two-inch heel. No bare legs! Wear
panty hose in a skin tone color.
“You cannot climb
 Jewelry and Perfume: Simple post or small hoop earrings (no more
the ladder of than one earring per ear), one ring per hand, one bracelet. No nose,
success dressed tongue, eyebrow or any other “rings” worn in facial piercings. Very
in the costume light perfume; better yet, no perfume at all.
of failure.”
 Makeup: Simple and conservative. Avoid use of bright nail polish.
 Zig Ziglar,  Hair: Styled away from your face. Don’t overdo scented hairspray.
author and
motivational Men:
speaker  Suit: Neutral colors, such as charcoal gray, navy blue, or black. Look
for suits made of 100% “worsted” wool.
 Shirt: Solid color. White, long-sleeved is best for first interview. Be
sure it is ironed.
 Belt and Tie: Wear a black leather belt and a good-quality tie with a
simple stripe or repeating pattern. No character or “story ties.”
 Shoes: Leather, polished, and matched to clothing (black shoes can be
worn with navy blue or charcoal gray suit). Socks should be dark and
mid-calf length so no shin is visible when sitting.
 Jewelry and Cologne: No ear, nose, tongue or other facial piercings.
One (class or wedding) ring; one watch, if any. Use cologne in
moderation, if at all.
 Hair: Get a haircut a week (not a day) before the interview.
 Succeeding in the Interview Page 5

During the Interview

#1 Make a Positive Impression with Your Non-Verbal Communication
Your non-verbal communication says a lot about you. Showing confidence
and responding appropriately can definitely move you along in the interview
process. Follow these tips:
 Arrive on time (10 - 15 minutes early is a good goal: earlier than that
makes everyone uncomfortable; much later doesn’t give you time to
acclimate.) Bring extra copies
of your résumé and
 Turn off your phone, iPod, etc., before entering the office. Greet all references,
office personnel pleasantly and professionally. People at the front transcripts, and
desk may not be officially interviewing you, but they are often asked work samples (if
applicable) in a nice
for their opinion. If you have a few minutes, browse through company portfolio. This
literature while you wait. looks professional
 Greet the employer with a SMILE: and is easy to
access during the
o Shake hands and Smile interview.
o Make eye contact
o Introduce yourself
o Learn and use the interviewer’s name
o Engage in small talk
 Stick with positive topics; show you are sociable and likeable.
People hire people they like! Tips: Politely ask
each interviewer
 Watch your posture. Sit up straight and lean slightly toward the for a business
interviewer. This helps you appear interested and engaged, whereas card as the
leaning back makes you seem too relaxed. Place your feet on the floor. interview begins.
This will help you
 Use hands and arms to gesture naturally – to reinforce or to illustrate a remember names
point. Don’t let them fly around the room uncontrollably, though; that and will help with
gets distracting. follow-up steps.
 Maintain eye contact for a few seconds at a time (avoid staring) as you
interact with the interviewer(s). Smile and nod at appropriate times. The majority of
hiring decisions
 Control your voice and speak in a ‘normal’ conversational tone. Avoid are based on
talking too loudly or too softly. non-verbal
 Avoid verbal fillers, e.g., um, like, you know. They detract from your communication!
professionalism. Make sure your
actions and
 Let the interviewer set the pace. If he/she speaks rapidly and is quite expressions
animated, reflect a similar tempo in your responses; if he/she is more complement the
deliberate and calm, try to adapt your style to match that pace, too. words you use.
 Respect the interviewer’s space. Don’t place anything on the desk.
 Page 6 Succeeding in the Interview

#2 Respond Effectively to Questions

Employers want to know three essential things when they interview a
candidate: A) Can you do the job? B) Will you do the job? C) Will you fit into
the company culture? Integrate the Transferable Skills (skills that are
valuable in almost any work setting) listed in the sidebar to support your
“Transferable”
responses.
Skills Employers
Value A. Can you do the job? As you researched the organization and the
Do you have the requirements of the job, you – hopefully – became confident that you
ability to… are qualified for the job. In the interview, you can expand on examples
 Work on a team? of success you cited on your résumé. Remember to use the STAR
 Communicate – technique to give evidence of your skills:
verbally and in  Situation – Describe the situation you were in.
writing?  Task – Explain what task you needed to accomplish. Give detail to
 Solve problems and help the interviewer understand.
make decisions?  Action – What did you do to complete the task? Even if it was a
 Plan / organize / group effort, highlight your contributions.
prioritize?  Results – What happened? How did the situation end and what
 Obtain and process
did you accomplish?
information?
 Analyze data? B. Will you do the job? Employers want to know if you are motivated
 Demonstrate enough to succeed in the job. They will, through their questioning, try
position-specific to find out . . .
technical  why you are interested in this type of work,
knowledge?
 what excites you about the job, and
 Show proficiency
with computer
 why you want to work for their company.
software? Demonstrate your knowledge and interest in the position with
 Motivate and thorough and enthusiastic responses. Match your experiences and
influence others? qualifications to the company’s needs, and ask good questions.
 NACE, 2013
C. Will you fit into the company culture? People want to work with
people they feel comfortable around… people who have a similar work
ethic and similar work values. To show you are a good fit, illustrate
your work ethic and your history as a team player. Select references
who know your work habits and can relate your contributions to the
culture of the organization.
This is another time your research pays off. Through company
literature, web content, and remarks by employees you know, assess
the culture as it relates to your work style. Get a ‘feel’ for the office
while you are there, then evaluate whether it would be a place you
would like to work. You are, in a way, interviewing the company, too.

 Refer again to Common Interview Questions, Resource 1 at the back of

this packet. Sketch out your responses with the above information in mind.
Succeeding in the Interview Page 7

#3 Close the Interview

Almost as important as making a good first impression is leaving a positive
last impression. As the interview comes to a close, take cues from the
employer, and be prepared to end it with a confident closing.
Steps to a Confident Closing: For more
1. Thank the employer for his/her time and interest in you as a information on
candidate. Interviewing, review
two resources at the
2. Shake hands and use the person’s name. back of this packet:
 Resource 2 –
3. End with a statement expressing your sincere interest in the job, the
Phone and Video
company, or the school. Interviews and
Practice your closing with a friend or family member before heading off to  Resource 3 –
your next interview. Practice doesn’t always make perfect, but it sure does Alternative
Interview
help!
Questions.
Because the

After the Interview

interview process
varies from one
company to the
For many people, an interview ends when they walk out the door. They go next, it’s best to be
home and wait for the phone to ring. For many reasons, this is not the place prepared for
to stop! anything!

Follow-Up Steps
 Evaluate the Experience.
Immediately after the interview, jot down your thoughts about the
following:
o What were my impressions?
o What questions do I have now? “I've always
considered myself
o Did I collect business cards or other literature? If so, what can
to be just average
I learn from it? talent and what I
o What points do I wish I had made during the interview, but have is an insane
didn’t? obsessiveness for
 Send a Thank-You Letter -- within 24 hours of the interview. practice and
preparation.”
You will set yourself apart from a large percentage of your competition
Will Smith,
by taking this one extra step, if you do so in a timely manner. Actor and Producer
o A personal note / letter sent by mail is preferred.
o An email – if all other correspondence has been by email – is
acceptable.
Page 8 Succeeding in the Interview

Sample Thank-You Letter

Your Street Address

Your City, State, Zip

Date

Person’s Name
If typing your letter, Company Name
use a standard Company Address
business letter format; City, State, Zip
a handwritten note will
Dear (Mr./Ms./Mrs. Person’s Name):
be less formal.
Thank you for the opportunity to interview for the _____ position yesterday.
Send a personalized I appreciated your hospitality and enjoyed meeting you and the members of
Thank-You to each your staff.
person with whom you
interviewed. (If you The interview confirmed my positive impression of (name of company) and
collected business reinforced my strong interest in working for you. I was particularly happy to
cards during the learn (name something discussed in the interview). My prior experience in
(type of experience), plus my training in (name your relevant education /
interview, this will be
training), would enable me to become a strong contributing member of your
easy to do!)
team.

Please let me know if there is any additional information I can provide that
will assist you in your decision making. I look forward to hearing from you in
the next week or so.

Sincerely,

(Signature)

Your Name
Phone Number
Email Address

Final Notes:
Though interviewing can be a stressful and intimidating experience, thoroughly
preparing and practicing will give you the confidence you need to make a great
impression. As with anything, the more you do it, the easier it will become. If the first
few don’t go that well, don’t give up. Learn from your experiences, practice some
more, and try again. Soon you will be hearing the words you’re waiting for … “You’re
hired!”
 Succeeding in the Interview Page 9

Resource 1
Common Interview Questions

1. 1. Tell me about yourself.

2. This is an ‘ice breaker’ -- sometimes considered the most important question in the interview -- that can
help the interviewer get to know about you and your abilities. Prepare a response that concisely (30-60
seconds) tells about your background and skills as they relate to the position for which you are applying.
INEFFECTIVE RESPONSE EFFECTIVE RESPONSE

 Well, there’s not much to tell, I  My name is ____ and I am a junior at UNK majoring in Family
Studies with a minor in Spanish. Through my coursework and
guess. I’m a student at UNK and I
some of the extracurricular activities I’ve participated in, such as
think I will graduate next year. I
TOPS Soccer and Buddy Bowling, I have found my passion for
grew up in Holdrege and have two
working with people with disabilities. I was excited to see your
brothers and one sister and I played
job posting for direct support professionals, as I have a real
a lot of different sports in high
desire to help people reach their goals and become active
school.
participants in the community.
2. What are your strengths?
Use the STAR Technique to give a detailed response that gives evidence of the strength(s) you
cite: Situation, Task, Action, Results. Also be sure to apply it to the position you are applying for.

 I’m very organized and I like  I am a well-organized person. For example, in addition to
working with other people. being a [Situation] full-time student, I also work part-time and
am the President of our Family Studies Student Association.
[Task] To keep track of all of my responsibilities, [Action] I use a
color-coded calendar and synchronize my electronic calendars
each day, which keeps me up to date. [Results] I’ve gotten good
results from this system, as I have not missed any meetings,
been late to class or to work, and have always had my
assignments done on time. [Apply to position] I will use those
same time management skills in my work here, as I know this
can be a hectic work environment where I will need to juggle
many duties simultaneously.
3. What is your biggest weakness?
Never state a weakness without turning it into a strength. Let the employer know how you have
worked, or are working, to overcome the weakness.

 Umm, my biggest weakness would  I am a rather reserved person, but I have been working to
be, like, my shyness. I’m really overcome that. In the beginning I set very specific goals, such as
uncomfortable meeting new people. “meet one new person this week,” or “ask a question in class.”
It’s, you know, intimidating After a semester of this behavior modification, I have become
sometimes. more outgoing and more confident in expressing myself.
*Avoid the use of “verbal fillers.”
Page 10 Succeeding in the Interview

4. What have you learned from your participation in extracurricular activities?

Employers want to know how your extra activities have helped you become a well-rounded person with
some leadership abilities, so cite transferable and leadership skills you have developed.

 Well, I’ve learned to have a lot of  The extracurricular activities I’ve participated in, such as
fun! And, I guess I’ve met quite a few the Family Studies student group, have helped me become
people, too. better at managing my time and organizing events. For our
fundraiser last year, for example, I led the marketing
committee. We designed fliers, wrote public service
announcements, and set up a table to sell raffle tickets at two
home basketball games. It took about 35 hours over a few
weeks, so I got good at prioritizing and managing my
coursework so that I didn’t jeopardize my academic
performance in any of my classes.

5. Where do you see yourself five years from now?

Employers want to know that they are making a good investment – it’s very expensive to hire and
train personnel. Though they realize that a lot can happen in 5 years, they do want to have some
assurance that you plan to work for them for a period of time. Keep your response job related.

 I hope to be married and have a  In five years, I plan to have graduated from college and
house, and maybe have a child by have moved from a part-time position in this agency to a full-
then. Because my fiance’ is from time job with more responsibility. I plan to build my career in
Omaha, we’ll probably move back to human services and hope that I will be able to make some
that area of the state. great contributions to programming in this agency within the
next five years.

6. Why do you want to work for this company?

Employers expect candidates to have a good idea of the products / services the company provides
and who their target audience is. Research the company so you can speak knowledgably about the
company and how you can contribute.

 I heard you offer really good  In my research about companies that provide human
employee benefits and allow flexible services, I found that I most closely align with your mission and
scheduling. your goals. I am a firm believer in helping people help
themselves and empowering them to reach their full potential.
When I saw your motto on your literature – “A Hand Up, Not a
Hand Out” – I knew that this would be a place I would want to
work.

 Notice that this candidate focuses more on what s/he can offer to the
employer, than on what the employer can provide to the candidate.
Succeeding in the Interview Page 11

7. What are your salary expectations?

This can be a tricky question. You don’t want to be the first to cite a number – too low and you’ve
possibly cheated yourself out of some income and benefits; too high and you may have aced yourself
out of further consideration. * The topic of salary doesn’t really need to be discussed until you are
offered a position, but occasionally employers bring it up, anyway.

 You might as well know right now  There are several ways you might respond; options may
that I won’t work for anything less include:
than $50,000 per year.
 What do you usually pay someone in this position with my
experience?
 The salary is not my first consideration. Finding a job that
fits my skills and my passion is most important to me.
 Based on my research, I found that Direct Support
Professionals in this area generally start with salaries
between $28,000 and $33,000 per year. I would hope to
begin somewhere in the middle of that range.

8. Do you have any questions for me?

This is an opportunity to reinforce your interest and to show you have done your research. There are
a lot of different questions you may ask; just be sure to avoid questions that have already been
covered or that are easily answered by looking at the company website.

 No, not really. I think we, you  Yes, I do have a few questions:
know, covered everything. 1. What are the key challenges and/or responsibilities in this
position?
2. How would you describe the ideal candidate?
3. Could you describe the orientation and training program?
4. Is there room for professional growth in this company?
5. When will you be making a hiring decision?
(You don’t have to ask all the questions on your list, but having
several thoughtful questions is key!)

9. Is there anything else you would like to share?

Take this opportunity for a final ‘sell.’ Reiterate your interest in the position and leave the
interviewer with a positive impression.

 No, I don’t think so....  Yes, I would like to restate my interest in the job, and remind
you that I have the skills required, as well as the desire to begin
a career in the human services field. My organizational skills,
along with my ability to work well with a wide variety of people
will help me succeed in this position.
Page 12 Succeeding in the Interview

Resource 2

Phone and Video Interviews

Interview processes vary from company to company. Through a series of meetings and questions, the
interviewers try to ascertain which applicant is the best ‘fit’ for their company and the position. As an applicant,
you may speak with many different people: human resource representatives, departmental managers, CEO’s,
even potential co-workers. Sometimes only one person will interview you; sometimes it will be two or more.
Many interviews are face-to-face at the company site, but sometimes businesses use the Telephone or some
type of Video Interview, either as part of the screening process, or to cut down on time and/or travel expenses.

The Phone Interview The Video Interview

Plan Ahead. When scheduling the phone interview, be Familiarize yourself with the equipment. You may
sure to agree upon a date and time when you will have very well have a web cam built right in to your
access to a quiet location where you can concentrate computer. If not, you may need to find a site that
on the call and minimize distractions. Turn off ‘call- does. Get assistance with the technology, even if it
waiting’ or other features on your phone that might seems easy. You want to minimize technical
cause interruptions or distractions. You will not want to difficulties that might arise once the interview is in
put the interviewer on “hold” for any reason. progress.

Prepare Materials. Have a copy of your résumé and Establish Eye Contact and speak directly into the
cover letter, a calendar, a pen, and a notepad in front camera. You want to convey the same level of
of you. Also consider having the job posting that you confidence and enthusiasm as you would if you
responded to, as well as brief notes about ways you were meeting face-to-face.
match the qualifications required. That way, if you get
flustered, you have reminders right in front of you!

Project Confidence. Wear nice clothes and sit up Minimize Distractions caused by background noise
straight at a desk or table. (Slouching on the couch in and interruptions. Place papers (résumé, etc.) so
your sweat pants will prevent you from feeling or you can access them without rattling them, and turn
sounding prepared and professional!) Take a deep off phones and other electronic devices. Lock the
breath before picking up the phone and speak clearly. door if possible, or post a sign ‘warning’ others that
Have a mirror handy and look into it occasionally; smile your interview is in process. Avoid tapping on the
and gesture just as if you were meeting in person. desk, clicking your pen, and making other
distracting noises. Remember, they can see you,
Listen Carefully. With no visual cues to follow, phone just as you can see them, so smile, use eye
interviews pose unique concerns. Avoid interrupting contact, and give a great impression.
the interviewer. Patiently wait and make sure the
interviewer has asked the full question before you
 Make sure pets, kids, roommates, etc., are not
respond. If your phone cuts out, or background noise
walking into the room while your interview is in
prohibits you from hearing the full question or comment, progress!
ask the interviewer to repeat. It’s better to ask for this
accommodation than to respond inappropriately.
 Use a landline, if available. If a mobile phone is your only
option, make sure you are in a location with a strong signal.
Succeeding in the Interview

Resource 3

Alternative Interview Questions

Employers generally start an interview with some of the Common Interview Questions referenced earlier.
These are fairly traditional questions that delve into information stated on your résumé and some basic skills
and experiences. Below are several other types of questions you may be asked during the interview process.

Behavioral Interview Questions are developed with the premise that past performance may predict
future performance. Employers will ask you to describe actual situations in which you have been involved, to
gain an understanding of how you will respond to future similar situations.
Examples may include these, or similar questions:
 Tell me about a time you dealt with a difficult customer or co-worker.
 Describe an experience in which you showed creativity (or initiative … or teamwork, etc.)
 How have you responded when you realized that you were not going to reach a goal you had set?
 Tell me about a time you had to adjust to a classmate’s working style in order to complete a project.
 Tell me about a situation where you had to solve a difficult problem. What did you do? What was the
outcome? What do you wish you had done differently?
 A co-worker tells you in confidence that she plans to call in sick while actually taking a week's vacation. What
would you do and why?
 Give an example of a time when you were able to successfully communicate with another person, even when
that individual may not have personally liked you (or vice versa). How did you handle the situation?
 Describe a situation in which you had to make a decision without all the information you needed. How did you
handle it? Were you happy with the outcome?

Remember: Use the STAR to develop examples.

 Describe the Situation.  What Action did you take?

 Explain what Task you needed to accomplish.  What Results, did you get?

Case Interview Questions are commonly used within the fields of management, consulting or banking, but they
can be included in other fields as well. You may be given information about a real business issue / problem, then
be asked to develop a solution on the spot using your analytical and problem-solving abilities. During this process,
it’s ok to ‘think out loud’ and ask questions that help you gather relevant information.
Examples:
 You are asked to perform a cost analysis for your client, a toy manufacturer. Explain the methodology
you would use to ascertain the competition’s cost.
 Your analysis of a client’s problem leads you to solution A. However, your client favors solution B. You are
convinced that A is the most effective plan. What will you do?
 You're consulting with a large pharmacy with stores in multiple states. This company has improved sales but
experienced a decrease in revenue. As a result, it is contemplating store closings. How would you respond?
Page 14 Succeeding in the Interview

Alternative Interview Questions, continued

Off-the-Wall Questions. Occasionally employers like to surprise job applicants to see how they think.
They want to challenge you, test your creativity or sense of humor, and/or see how you respond to
advise this client.
stress.

For oddball interview questions, it’s not always about getting the right answers; it’s about how you tackle a
challenging problem. When faced with tough questions you aren’t expecting, take a deep breath, smile, then
talk through your thinking process, letting the interviewer see how you get to an answer. You don’t have to be
brilliant or witty; just be yourself and give an honest response. If worse comes to worst, ask if you can come
back to that question later. You may lose a few thinking-on-your-feet points, but you’ll gain points for handling
a difficult situation with poise.

Above all, take comfort in the fact that there is rarely a wrong answer to these offbeat questions, however, if
you can turn your answer into something job-related, that’s a bonus.

Examples of some ‘wild card’ questions:

 If you could be any fictional character, whom would you be and why?
 Calculate the angle of two clock pointers when the time is 11:50.
 If a movie was made about your life, who would you like to see play the leading role, as you?
 If you could be a superhero, what would your superpowers be?
 A penguin walks through the door right now wearing a sombrero. What does he say and why is he here?
 If someone wrote a biography about you, what would the title be?
 Imagine you are shipwrecked on a deserted island. You have your basic needs, such as adequate food and
water. What two items would you want to have with you?
 You are a head chef at a restaurant and your team has been selected to be on Iron Chef. How do you
prepare your team for the competition and how do you leverage the competition for your restaurant?
 If you had six months with no obligations or financial restraints, what would you do with your time?
 How many golf balls would it take to fill a 747?
 If you could be any animal (or food, tree, etc.) which would it be and why?

“One important key to success is self-confidence.

An important key to self-confidence is preparation.”
– Arthur Ashe, Tennis Player