SATEESH SAP Project Manager

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SATEESH

SAP Project Manager

PROFILE SUMMARY

 PMP Certified SAP Project Manager with over 17 years of experience in Implementation & AMS and QA for
global roll outs with a focus on project delivery in Insurance, Utilities, Retail, manufacturing and Health care do-
mains.
 Establish and maintain appropriate and effective Governance structures and procedures to obtain resources,
drive decisions, resolve issues, and deliver project objectives.
 Delivered the programs as per the agreed scope and timelines. Work with business analysts, architects and
cross-functional teams to plan, estimate and deliver projects in an Agile Environment.
 Work closely with project sponsor, stakeholders, cross-functional teams, and to plan and develop scope, de-
liverables, resources assignment, work plan, and timing for new initiatives.
 Managing escalations on project delivery issues with Customers and other stakeholders.
 Involved in detailed business analysis workshops with Clients, business subject matter experts (SMEs) and
Prepared Scope and Business requirements.
 Independently manage all Agile/Scrum ceremonies for the team, plan and track the work effectively sprint on
sprint.
 Hands-on SAP functional experience on SAP CRM, SD, ISU CRM, IS Utilities, IS Retail, IS Media and good
work knowledge in SAP MM, PP processes and S/4 HANA.
 Experience in Industry Solutions for Utilities, Retail, manufacturing, and Health care Business process.
 Create Incident, change, problem Management, and Reporting in ServiceNow. Work Knowledge on ETL
Quality process and Reporting validations
 Also worked in testing support for global customers and provided QA solutions for day-to-day business activit-
ies.
 Attended 36 Hours Class Room sessions for PMP certification and got certified PSM
 Worked for various Global Customers like DS Smith, PHILIPS, Thames Water, E.ON, SEC, SASK Power,
TXU Energy, ARTHREX, P&W, CENTRICA, AstraZeneca, Wal-Mart, Schwan and SAP AG, etc for developing,
supporting and QA delivery

EDUCATION

 Masters in Computer Science (M.Sc. CS) Andhra University, Visakhapatnam, India.


 Bachelor of Computer Science (B.Sc. CS.) Andhra University, India.

WORK EXPERIENCE

 Working as Project Manager from May 2022 to till date at SAP PARTNER, Hyderabad.
 Worked as Project Manager from Jan’ 2022 to April 2022 at NTTDATA, Hyderabad.
 Worked as Project Manager from Jan’ 2017 to Jan’2022 at Wipro Ltd, Hyderabad.
 Worked as Lead Consultant from Mar’ 2012 to Oct 2017 at CSC India Pvt Ltd, Hyderabad
 Worked as a Consultant from July 2006 to Mar 2012 at Cognizant Technology Solutions, Bangalore

TECHNICALSKILLS

Functional : CRM, SD, SAP ISU and SAP ISU-CRM, S/4 HANA
Project Management : Jira, Agile Project Management,
Ticket Management Tool : GTP, HP Quality Center or ALM
Defect Tracking Tool : HPSM, CSS and SOLMAN, ServiceNow
Model/Methodologies : Activate, Agile Methodology (Scrum)
Service Now : Reporting Process, and Monitoring Incident Management (Change/Problem)
DWH services : ETL and SAP BI Process

Sensitivity: Internal & Restricted


IT industry , Hyderabad May’2022–Jun 2023

Role : Project Manager


Platform : SAP ERP,
DS Smith is a leading worldwide provider of sustainable packaging solutions, paper products, and
Project : recycling services. Over the past 80 years, organizations providing Paper package solutions based on
Summary customer demands.
Responsibilities  Project Plan for Rollout SAP application.
 Daily monitoring of GSN activities
 Planning for cutover activities.
 Monitoring AMS activities
 Weekly connect with clients, updating the status of the project.
 Manage and communicate project statuses to key internal and external stakeholders.
NTTDATA, Hyderabad Jan 2022 – Apr 2022

Role : Project Manager


Platform : SAP ERP, Salesforce, Analytics
Celanese International Corp, is a global chemical and specialty materials company that engineers and
Project : manufactures a wide variety of products essential to everyday living..
Summary
Responsibilities Planning end-to-end support activities for SAP application.

Daily monitoring of implementation team activities

Daily connected with technical and Business teams, tracked the solution breach, and discussed

RCA for the issues.
 Daily connect with the client and update the status of the project activities like further actions and
approvals
 Manage and communicate project statuses to key internal and external stakeholders.
Wipro InfoTech, Hyderabad Jan 2017 – Jan 2022

Role : Project Manager


Platform : SAP ERP, S/4HANA, Salesforce, New Relic, Automation, Merge, DevOps
MITIE Group PLC is a British strategic outsourcing and energy services company. It provides
Project : infrastructure consultancy, facilities management, property management, and energy and healthcare
Summary services. It has a head office at The Shard in London and more than 200 smaller offices throughout the
United Kingdom and Ireland.
Responsibilities  Planning end to end implementation of Mobile and Web applications using DevOps framework.
 Daily monitoring of New Relic, Automation, Merge implementation team activities
 Sprint planning, user stories conformation with the business owner and development team and
tracking sprint activities
 Daily connected with technical and Business teams, tracked the solution breach, and discussed on
RCA for the issues.
 Daily connect with the client and update the status of the project activities like further actions and
approvals
 Manage and communicate project statuses to key internal and external stakeholders.
Role : Project Manager
Platform : SAP ERP, S/4 HANA, Salesforce
PHILIPS is formerly one of the largest electronics companies in the world, currently focused in the
Project : area of health technology. Now it is working for the most drives in the field of Health Care products &
Summary broadly focusing on Imaging, Ultrasound, MA & TC products & Sleep & respiratory care products.
Responsibilities  Lead in Philips Account, involved in Improving and managing Processes in the Philips EIM UDI
End to End Management system
 Daily monitoring of Incidents and tracking with BU and IT teams on the status of the incidents
 Daily connected with technical and Business teams, tracked the solution breach, and discussed the
RCA for the issue.
 Updating MOM to the client reporting manager for further actions and approvals
 Prepared Process document based on the Scope document and reviewed with Business teams and
improved the UDI monitoring process on time
 Preparing weekly triage reports on missing UDI1 and UDI2.0 and sharing with customer

 Manage and communicate project statuses to key internal and external stakeholders.

Sensitivity: Internal & Restricted


Role : Transition Lead/ Scrum Master
Platform : CRM, and SAP ISU
E.ON is an international, privately owned energy supplier based in Essen, Germany. With a clear focus
Project : on three strong core businesses—Energy Networks, Customer Solutions, and Renewable
Summary
Responsibilities  managed as transition lead for KT activities for ISU, Customer Self Service process and CS
process Contributed to preparing and reviewing SMTD documents
 Tower Lead and Supporting for E.ON Bundle 2.1 and 2.2 ISU systems
 Understanding the requirements from business to work and preparing the solution design
 Provided Solutions for ISU CS incidents within SLA
 Run day-to-day activities of Incident Reporting, Daily status Reporting within an Agile/Scrum
environment, and coordinating offshore onsite teams
 Tracking of ongoing functional and technical requirements with respective team members to get
them completed on the stipulated timeline

 Involved in Team hiring for utility projects


Role : Scrum Master/Principal Consultant,
Platform : C4C, CRM, and SAP ISU
Thames Water Spring is a major transformation program where current 20 years old CIS systems are
Project being upgraded to SAP. Thus, enabling a better quality of service to their customers
Summary
Responsibilities  Lead and Support for TW project teams
 ERT review for Functional specifications
 Participate in C4C system and validated configured scenarios for Move-In, Move-Out, Move-
Within fictional development as per Client requirements
Role : Principal Consultant,
Platform : ECC 6.0, SAP ISU, SAP Net Weaver
SEC is a Saudi electric utility company. It is an energy generation, transmission and distribution
Project : of electric power in Saudi Arabia through 45 power generation plants in the country
Summary
Responsibilities  Lead the offshore SEC team and performing daily activities and reporting and monitoring project
status, participate in client calls and change of SAP IS-U solutions taking into account for the
business and support MIMO fictional requirements development workshops in ISU/CRM
Functions
 Prepared BPD, FS for CRM business process and Config documentation

CSC India Pvt Ltd, Hyderabad Mar 2012 – Oct 2016

Role : Project Lead


Platform : ECC 6.0, SAP ISU, SAP Net Weaver
Sask Power is a world-leading power company through innovation, performance and service. Sask
Project : Power Open Access Transmission Tariff (OATT) offering, which allows eligible users access to our
Summary transmission system to transport electricity to our wholesale customers or wheel power across the
province to other jurisdictions, North point operates an electrical energy-trading desk 24 hours a day,
seven days a week. Sask Power implemented complex multi-tier SAP Solution landscape architecture,
comprising of various components from the SAP Business Suite and Netweaver family.
Responsibilities  Followed Agile to deliver the project on its defined timeline per Sprint
 Involved in enhancement and Maintenance during Migration in to SAP 4.7 to ECC. 6 7.0 SAP
Version Upgrade.
 Responsible to manage the scope of the New Upgraded SAP ISU System of ECC 6.0.
 Analyzing PANAY Break down requirements and estimate the Cost, Resource and time that affect
the schedule, development for enhanced requirements
 Managed and controlled various change areas of SAP ISU, ensuring System performed as per the
SLA’s.
 Worked on ISU-CRM like Move-In, Move-Out, Transfer of Services, Bill customers for
Residential, Non-Customers and replication data from ISU to CRM.
 Participated in solution review meetings for the business and technical requirement updates

Role : SAP Sr. Business Analyst/ Team Lead


Platform : SAPIS Utilities and CRM

Sensitivity: Internal & Restricted


Project : TXU Energy is a Dallas-based retail electricity provider (REP), which serves approximately 2 million
Summery customers in Texas by offering competitive market benefits by providing a variety of Texas Power
Plans, low prices and innovative products and services to support everyday needs. TXU Energy is
implementing SAP as its ERP whereas, it consists implementation of ISU-Billing and Invoicing, FICA,
CRM and BI. QA Team is to ensure all TXU Energy IT applications, Systems and Services meet or
exceed Business Quality expectations for reliability, stability and function
Responsibilities  Worked as Lead functional consultant to handle the AS support teams
 Managing and resolving all the CRM/CS PM ticket issues & tracking via HPSM (HP service
manager)
 Facilitation within the Team for reviews and ensure team follows the client guidelines and
standards
 Fixing the Tickets and preparing UT and SIT for Resolution on Support tickets
 Coordinate with the respective System Owners for smooth data Transfers between other Systems
 Based on the BRs & FS understanding creating the scenarios for execution & giving functional
support for testers as well as resolving the Application support issues.
Role : QA Lead-SME Insurance
Platform : Salesforce, Informatica
Project : Zurich Insurance plc (“ZIP”) is a wholly-owned subsidiary of Zurich Insurance Group Ltd. ZIP is an
Summary Irish insurance company originally incorporated in 1950 and is Zurich Insurance Group’s main legal
entity for writing non-life insurance business in Europe.
Responsibilities  Focused on data test plan, test execution and verifying the defects if exists and reporting to the
same to mitigate abruptly.
 Validating schema, data definition and mapping from the source system and the target system.
 Identified risks, issues, mitigations and managed these during the life cycle of a project
 Signed off entry and exit criteria for components for which they are responsible

Role : SAP Lead-SME


Platform : SAP ECC 6
Project : Arthrex, a global medical device company and leader in new product development and medical
Summary education in orthopedics. With a corporate mission of helping surgeons treat their patients better,
Arthrex has pioneered the field of arthroscopy and developed more than 7,500 innovative products and
surgical procedures to advance minimally invasive orthopedics worldwide. Arthrex implementing
SAP ECC modules which are a part of the Business operations and will be the primary focus
Responsibilities  Understood, communicated and managed the overall direction of the project to ensure that client
objectives are met
 Identified risks, issues, and mitigations and managed these during the life cycle of a project
 Signed off entry and exit criteria for components for which they are responsible

Role : Lead Consultant


Platform : SAP ECC, CRM, SRM and Salesforce
Project : Pratt & Whitney, as a global leader in aerospace, is shaping the future of business, helicopter and
Summary regional aviation with dependable, new-generation engines. P&WC's operations and service network
span the globe. PWC, power the largest fleet of business and regional aircraft and helicopters -- 51,000
engines in more than 200 countries and territories. P&WC is a subsidiary of United Technologies
Corporation.
Responsibilities  Lead MAAS SAP SME team for supporting PWC SAP solution process to determine the scope
and the resources required to successfully to complete the postproduction support.
 Collaborate with Customer Business team and fix of the production slippages in SAP Systems as
per SLA.
 Prepare and present time estimates for fix of Production slippages and involved in analyzing ticket
fixes for post-production slippages
 Signoff Change Requests.

Cognizant Technology Solutions, Bangalore Jul 2006 – Mar 2012

Role : Team Lead


Platform : SAP ECC 6.0, IS-Utilities and CRM
Project : Centrica is the development project provides the SAP solution through Pricing and products download
Summery and uploads into different systems to improve business of Client. Centrica is the market leader to
Supply gas and electricity to residential and business customers. Providing central heating and gas

Sensitivity: Internal & Restricted


appliance installation services through SAP application services
Responsibilities  Involved CASUM scrum team’ deliverables and involved in the ISU functional execution
 Update of blueprint design documents for identified high-level business requirements, and
mapping business requirements in Mingle tool for SAP landscape.
 Estimation of efforts for business requirements in sprint-wise user stories
 Execution of Functional test cases and defect tracking through the Quality Center
 Configuration of Bill out sorting and Bill Simulation functions
 Participate in client calls and change of SAP IS-U solutions taking into account for the business
and technical requirements
 Uploading the Test Cases, Requirements, task wise user story status in Mingle
 Update by interacting with the product owner and updated in Mingle
 Prepared ISU /CRM Functional/Integration test cases for Business scenarios and execution for
newly implemented functionalities
 Support team as part of the FUT procedure and providing functional sign-off

Role : SAP ISU Consultant


Platform : IS-Utilities Component Enhancement
Summary : IS Solutions is the only SAP Industry-specific Solutions Center based in Bangalore, India. SAP set up
the ISE Center with Cognizant Partnership which involves Industry Specific Solution Product
Development and Testing Covers End to End Business Process Scenarios specific to Industry
Responsibilities  Involved in Utility component development for SAP IS-Utility CRM Component,
 Extensively involved in SAP IS-U (ERP) scenarios like, Definition of grid usage Products and
Preparation of Billing, selling of energy supply products Reviewing the business requirements
and setup configuration for system requirement testing.
 Config BMD and validate End-To-End MOV to Invoice process
 Execute and validated new developments in the system
 Involved in System Requirement Specification reviews of CRM MV MO to Bill Scenarios
 Involved in Role based testing for UTIL_IC, KAM

Role : SAP ISU Consultant


Platform : IS-Utilities Component Enhancement
Summary : IS Solutions being the only SAP Industry-specific Solutions Center based out of Bangalore, India. SAP
set up the ISE Center with Cognizant Partnership which involves Industry Specific Solution Product
Development and Testing Covers End to End Business Process Scenarios specific to Industry
Responsibilities  Involved in Utility component development for Utilities CRM Scenarios Processing Move-In, -
Move-Out, Entering Meter Readings, Bill Information and Bill Correction, Managing Collections
in Interaction Center, Managing Inquiries in Interaction Center and Validated various Bill Master
data Cycles in UTIL_IC
 Reviewing the business requirements and setup configuration for system requirement.
 Involved in System Requirement Specification reviews of ISU CRM Scenarios like setup
Structured Qutos, Contract process, defining Rates, standard V-Programs, setup Rate Categories
for Bill Classes
 Support for various CRM Billing scenarios like PEB, Manual Credit/Debit, Move-Out Billing etc

Role : SAP IS Consultant


Platform : SAP ECC, CRM
Summary : SAP IS Customer Interaction Centre Implementation IHS for Vanguard an Information Services
company in US. The project is end-to-end Implementation of the SAP Media business process through
customer Service which has been integrated with CIC win client with SAP ECC 6.0.

Role : SAP CRM Consultant


Platform : CRM Product Development, SAP AG
Summary : The scope of the project was to Support the product in all sub-modules, solve the customizing issues
and checks the efficiency of all test cases in each module of SAP CRM like Sales, Service, Marketing-
commerce and Interaction Center.
About Client: This assignment is for SAP Labs AG. The project is involved in Product Development
and my SAP CRM sweet. Enhancements
Responsibilities  Execution of End-To-End CRM Marketing and Sales functional test cases and defect tracking
through GTS
 Participated in BRS review meetings and status meetings

Sensitivity: Internal & Restricted


Role : Programmer Analyst
Platform : SAP ECC, ABAP and CRM 4.0
Summary : Xerox is the global leader in document management, offering the widest range of technology,
consulting services and solutions in the industry. Xerox Corporation is one of the world's top
technology innovators, with research and technology centers in the United States, Canada, and France.
The Xerox Innovation Group (XIG) invents next-generation technology, focusing on marking systems,
materials, digital imaging, as well as solutions and services

Sensitivity: Internal & Restricted

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