sse.co.

uk

1 of 8 As you get your bills by email, it's

easy to get help online at sse.co.uk

0345 704 5038

Mr A Julea Pay by debit or credit card using Cardline,
11 Winterbourne Court
our automated payment service.
Corby Northamptonshire
NN18 0BJ

Your electricity
account number: 71301 15516
S

Here's your smart electricity bill Take control, it's much easier online
We've got lots of ways to make life easier, you can
For the period: 08 July 2022 to 07 October 2022
• Pay online or set up a Direct Debit
Dated: 17 October 2022 • Find a better tariff and switch in a few clicks
• See how much energy you're using
• See all your bills in one place
Your previous bill • Download the SSE App
We owed you £25.48 credit
Your payments £0.00 To log in to your account,
Your adjustments £66.00 credit simply scan the QR code or visit
sse.co.uk/pod-online
Balance £91.48 credit

This bill - estimated Your account online

Electricity charges £258.05 For a full breakdown of your usage please go to:
sse.co.uk/yourlogin
Total charges this bill £258.05 Regularly monitoring your usage may help you to
make savings by changing patterns and behaviour.
We've explained your bill in detail over the page…

Ways to pay
Payment is due now £166.57 Why not spread the cost of your bills by Direct
Debit, or pay your bills quickly and securely online
Our easy ways to pay are on the back page. Or you can spread the cost of this bill by visiting sse.co.uk/login.
with a payment plan. Find out more at sse.co.uk/ways-to-pay.
For details of these and other ways to pay, visit
sse.co.uk/ways-to-pay or see the back page.

Could you pay less?

Your Personal Projection Our cheapest similar tariff Our cheapest overall tariff
We estimate your Personal Good news - you're already on our Good news - you're already on our cheapest
Projection of costs for the next cheapest Evergreen tariff. We'll let you overall tariff. We'll let you know once a year if
12 months will be £572.67, know at least once a year if this this changes. However, paying by Direct Debit,
including VAT and any changes. However, paying by Direct you could save £50.99 a year.
discounts. For more Debit, you could save £50.99 a year.
information see overleaf.

As we’re now part of the OVO family, we’re able to offer you a wider choice of tariff options. If you drive an electric
vehicle, our OVO Drive plan might be cheaper for you. You can call us on 0330 303 5063 or visit
ovoenergy.com/electric-cars/ev-tariff to learn more about it. Eligibility criteria and T&Cs apply.
Remember, it might be worth thinking about switching your tariff or supplier. Turn over for more information about your
Please note that switching tariffs may involve changing to different terms tariff and the next page for more information
and conditions, so always check first. Prices may increase in future. about how much energy you're using.
 2 of 8

About your electricity tariff

Use this information to compare your tariff with others available. Estimated cost for you on this tariff
Tariff name Standard Economy 7 Tariff ends on No end date This is based on how much electricity you use
Tariff type Evergreen Price guaranteed until Not Applicable and is an estimate of your electricity costs for
(A tariff with no end the year ahead. It includes any discounts and
Exit fee (if you end No exit fee applies
date or exit fee) VAT at 5%.
your contract early)
Payment Method Cash / cheque Your estimated annual usage 1,098.78kWh
Discounts and Not applicable
Day energy unit 41.62p per kWh Day energy 743.76kWh
additional charges
rate Night energy 355.02kWh
Additional products or Not Applicable
Night energy 20.83p per kWh services included Your personal projection £572.67
unit rate
Your prices may go up or down in the future.
Standing charge 51.86p per day

Here's your bill explained for the period 08 July 2022 to 07 October 2022

Your adjustments
Energy Bills Support Scheme 06 Oct £66.00 credit
2022

Your total adjustments £66.00 credit

Your charges
The electricity you've used - estimated kWh
Reading Reading Total kWh stands for kilowatt-hour. It's the
last time this time used unit used to measure electricity and is
recorded by your meter.
Meter: 21M0015409
Day units 285[E] 809[E] 524. kWh Key contractual terms
Night units 119[E] 373[E] 254. kWh Ending this contract
You may end your contract at any time
without being charged an exit fee, but
Your electricity charges this period you must give us 28 days notice (unless
Your tariff is Standard Economy 7 we agree to a shorter notice period) and
pay us any money you owe us.
08 Jul 2022 - 30 Sep 2022 Additional Charges
Day energy 485.kWh at 29.03p £140.80 We may charge you for visits, tests or
work carried out at your request. Details
Night energy 235.kWh at 19.08p £44.84
of these charges are available on
Standing charge 51.days at 48.2p £24.58 request.
Standing charge 35.days at 42.7p £14.94
Your supply number
01 Oct 2022 - 07 Oct 2022 02 808 003
Day energy 39.kWh at 36.8p £14.35 S 11 0002 1426 220
Night energy 19.kWh at 17.96p £3.41
Standing charge 4.days at 49.39p £1.98
Standing charge 2.days at 43.67p £0.87
VAT 5.00% £12.28
(on charges of £245.77)
Continued over...
 3 of 8

Total electricity charges this period £258.05

Total Register Last time This time

Primary 1005.00 2187.00
For information only. Your smart meter has 48 registers but not all of them are
used on your bill. If you change tariff or supplier then different registers may be
used. You can use the 'Total' figure as a check to make sure you are billed for
the right amount of overall energy.

The Energy Bills Support Scheme is a discount funded by HM Government.

The government Energy Price Guarantee, which limits the amount you can be
charged per unit of gas or electricity for the next 2 years, has also been applied
to your bill - so no further action is required.
Find out more at sse.co.uk/bill-help
4 of 8
 5 of 8

Your electricity usage

We've worked out you've used more electricity this period than in the same
period last year. This is based on an estimated reading for this bill.
777
Find out how you can reduce the amount of electricity you use with our
energy saving advice at sse.co.uk/beinggreen or call us on 0800 072 7201. kWh
Use the My SSE App or log in to your account for an up-to-date breakdown 76
of your energy use. Download the My SSE App for free from the App Store kWh
for iPhone and on Google Play, or get started at up
sse.co.uk/manage-energy-online. Alternatively, we could send a monthly
922%
summary of your energy use and costs, simply get in touch with us to find
out more. Last year This year

How we've worked out your personal projection

Your estimated cost is based on how much energy we expect you to use in the next This information allows you to understand your
twelve months. We’ve included all applicable discounts and VAT at 5%. We use our future energy costs and compare your tariff with
standard variable prices in your projection. These prices could increase in future. others.

How we can help you pay less

Enter your postcode at sse.co.ukand follow the instructions.
You'll get an estimate and details for each of our tariffs. So it's easier to pick the Scan this image to
right one for you. download your key
energy data to your
Call 0345 071 3991 and we'll help you find the best tariff for you. smartphone or tablet.
We're open Mon-Fri 8am-8pm Sat 8am-6pm
This could help you see
if there are better
deals available in the
market.

Independent advice about switching tariff or supplier

For impartial advice on switching supplier contact Citizens Advice. If you use online switching sites, Ofgem has a
www.citizensadvice.org.uk 0808 223 1133. Calls are free. Confidence Code to ensure consumers receive
accurate, detailed and unbiased price comparisons.
If you'd like to reduce your costs by using less energy, the Energy Saving Trust
www.ofgem.gov.uk
can help you, visit www.energysavingtrust.org.uk
 6 of 8

Do you need more help?

Contacting us
You can view and manage your account online at sse.co.uk,
alternatively you can call us on 0345 076 0194 (we're open Mon-Fri Power cut or electricity
8am-8pm Sat 8am-6pm). You can also email emergency?
customerservice@sse.co.uk, or if you prefer you can write to us at
Customer Service, SSE, PO Box 29977, Glasgow G67 9DW. Call 0800 678 3105 or
immediately
Paying for your energy
Everyone can have trouble paying for their energy bills now and then. (open 24 hours).
If you're struggling with your bills, please get in touch as we offer a
range of payment plans to help you. Find out more information at
sse.co.uk/annual-paying-your-bills. If you need to contact your local network operator, call
Priority Service Register 0800 096 3080 or write to Western Power Distribution,
Avonbank, Feeder Road, Bristol BS2 0TB.
We know that everyone's needs are different. That's why we have our
Priority Service Register - to give you more help when you need it
most. The scheme provides access to a wide range of services If you can't access information on our website or would like a
including bills, statements and letters in an adaptive format (such as printed copy of any of our statements or procedures, please
Braille and large print). We also offer additional support, such as write to SSE, PO Box 7506, Perth PH1 3QR.
password service, help reading your meter and priority in the event We'll arrange for a printed copy to be sent to you.
of power loss. Find out more information at sse.co.uk/annual-psr.

If things go wrong
If we've disappointed you, just follow these steps. Remember we're part of the OVO family, so please don't contact SSE PLC which is a
separate company, please get in touch with us at SSE Energy Services if you need help:
1. Call us on 0345 076 0194 and we'll do our best to help you. We record some calls to help us improve our service.
2. If you're unhappy with the progress we're making in resolving your complaint, you can call us on 0345 070 7373 and ask for an
escalated review of your complaint. You can find details of our Complaint Handling procedure at sse.co.uk.
3. If eight weeks have passed or we have reached 'deadlock', you can choose to contact Ombudsman Services: Energy. They can carry
out a free independent review on your behalf and any decision they make will be binding on us, but not on you. You can call them on
0330 440 1624, email Enquiry@Ombudsman-Services.org, visit www.ombudsman-services.org or write to PO Box 966, Warrington
WA4 9DF.
Get help with an energy problem
Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you're struggling to pay for
the energy you use. They're the official source of free and independent energy advice and support. Go to www.citizensadvice.org.uk/energy
or call them on 0808 223 1133. Calls are free. You can also get further guidance (called Know Your Rights) at
sse.co.uk/regulatoryinformation.

The SSE name and accompanying logos are owned by, and registered trademarks of, SSE PLC. They are licensed to SSE Energy Services, a retail business
that was formerly part of the SSE Group, which became part of the OVO family in January 2020.
SSE is a trading name of OVO Electricity Limited. The registered office of OVO Electricity Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. Registered in
England and Wales number 06858121. VAT registration number 100 1198 79. Tax point date 17?October?2022.

Ways to pay
To make payments, set up a To pay by Credit/Debit card For telephone or internet
monthly direct debit or call us on 0345 704 5038. banking use:
manage your account online, visit sort code: 57-40-99
sse.co.uk bank account number: 99183129
You can pay without charge at any Make cheques payable to SSE Please quote 7130115516 as the
Post Office, Nat West Bank, a and write your account number reference.
branch of your own bank or 7130115516 on the back. Fill in
Paypoint. Paypoint and some Post the payment slip and send to:
Offices will only accept SSE Payment Centre, PO Box 13,
cash. Havant, PO9 5JB
Our commitments to you
We're committed to keeping our customers informed about the service you can Gas safety information
expect from us and our commitments and standards.
We want you to be able to use your gas appliances safely, without having to worry. The
Treating our customers fairly guidelines on our website will help and you can find out more information at
sse.co.uk/annual-gas-safety
Our customers come first and treating you fairly is one of the most important
things we can do. We work hard to keep raising our standards and make sure Carbon monoxide is a poisonous gas that you can't see, taste or smell. Exposure to carbon
you're well looked after. We're committed to achieving Ofgem's Standards of monoxide can cause long-term damage or be fatal. Symptoms include headaches,
Conduct. You can read more about the steps we're taking to treat you fairly by drowsiness, dry throat, nausea and vomiting. If your gas appliance is faulty, or there isn't
visiting sse.co.uk/annual-tcf enough ventilation in the room, carbon monoxide may be produced. To stay safe, we
recommend installing a carbon monoxide alarm that is marked with the British or
Priority Services Register European safety standards. Remember, this isn't a substitute for proper installation and
maintenance of gas appliances by a Gas Safe registered engineer.
We know everyone's needs are different. That's why we have our Priority
All gas appliances, fittings and related flues should be checked and serviced every 12
Services Register - to give you extra help when you need it most. The scheme
months for safety and efficiency. As part of our commitment to customer service, we
provides access to a wide range of services including bills, statements and letters
provide our customers with a free annual gas safety check. You'll be eligible if you've not
in adapted formats (such as Braille and large print). We also offer additional
had a gas safety check in the last 12 months and you're on a means-tested benefit and:
support, such as a password service, help reading your meter and priority in the
• You live with others, at least one of whom is under five years old; or
event of power loss. Find out more about Priority Services at
• You are of pensionable age, disabled or chronically sick, and either:
sse.co.uk/annual-psr
• Live alone; or
• Live with others who are all of pensionable age, disabled or chronically sick, or
Paying for your energy
under 18 years old.
Everybody can have trouble paying their energy bills now and then. If you're
struggling with your bills, please get in touch as we offer a range of payment
Our gas safety checks will be carried out free of charge by a Gas Safe registered engineer
plans to help you. Find out more information at
and will include checks on the safety of gas appliances and other fittings. For a gas
sse.co.uk/annual-paying-your-bills
appliance, the check includes examining the effectiveness of any flue, the supply of
combustion air, its operating pressure and/or heat input to make sure it is operating
Complaint Handling Statement and Procedure safely.
We're committed to offering the very best in customer service. If you're If you live in rented accommodation, your landlord will be required to arrange an annual
dissatisfied with the service you receive, you can find details of our complaint gas safety check, for further details, visit hse.gov.uk/pubns/indg285.pdf
handling procedure at sse.co.uk/annual-complaints
If a gas appliance is condemned as unsafe following a safety check or service, the
engineer should explain why and let you know where to get advice about replacing it. If
you have any questions or need more information, please get in touch with us.
If you can't access information on our website or would a like a printed copy of any of our
statements and procedures, please write to us at SSE, PO Box 7506, Perth, PH1 3QR. We'll
arrange for a printed copy to be sent to you.
SSE Energy Services Fuel Mix Disclosure
It's important you know how the electricity you use in your home is generated and the Know your rights in a
environmental impact. Several different fuels combine to make up our fuel mix. We changing energy market
publish this information annually and call this our Fuel Mix Disclosure.
As you’re part of the OVO family, this table confirms the source of the total electricity Get help with an energy problem Reducing your bills
supplied by the OVO Group (including SSE Energy Services, OVO Energy, and Boost) You can get help with energy problems. This includes If you want to pay less without
from 1 April 2021 to 31 March 2022. It also includes the source of electricity supplied issues with your bills or meters, or if you're struggling to switching supplier, there are lots of
pay for the energy you use. Citizens Advice and Advice things you can do to save money.
by SSE Energy Services only.
Direct Scotland are the official sources of free and To find out more, contact:
independent energy advice and support.
Simple Energy Advice
If you live in England or Wales: (England and Wales)
OVO Group Generation Mix
(relates to electricity supplied in the period 1 April 2021 to 31 March 2022) Go to: citizensadvice.org.uk/energy Go to: simpleenergyadvice.org.uk
Or contact the Citizens Advice consumer service: Or call: 0800 444 202
Electricity supplied has OVO Group Average for UK Call: 0808 223 1133 Mon to Fri, 8am-8pm
been sourced from the % of total (for comparison) Relay UK: 18001 followed by 0808 223 1133 Sat to Sun, 9am-5pm
following fuels % of total Mon to Fri, 9am-5pm Calls are free
Calls are free
Coal 0.0% 3.8% You can speak to a trained advisor online at Nest (Wales only)
citizensadvice.org.uk/energywebchat
Natural Gas 70.1% 38.5% Mon to Fri, 9am-5pm Go to: nest.gov.wales
Or call: 0808 808 2244
Nuclear 0.0% 16.1% Mon to Fri, 9am-6pm
If you live in Scotland:
Renewable 29.9% 38.7% Calls are free
Go to: energyadvice.scot
Or contact Advice Direct Scotland:
Other 0.0% 2.9% Home Energy Scotland
Call: 0808 196 8660
(Scotland only)
Relay UK: 18001 followed by 0808 196 8660
Total 100% 100%
Mon-Fri, 9am-5pm
Go to: homeenergyscotland.org
Environmental impact Electricity supplied by Average for UK Calls are free
Or call: 0808 808 2282
OVO Group Mon to Fri, 8am-8pm
Sat, 9am-5pm
High-level radioactive 0.0000 0.0011 Calls are free
waste g/kWh
Carbon Dioxide emissions 261 198
g/kWh

The SSE name and accompanying logos are owned by, and registered trademarks of, SSE PLC. They are
licensed to SSE Energy Services, a retail business that was formerly part of the SSE Group, which
became part of the OVO family in January 2020.SSE and associated brands: Southern Electric, Scottish Produced by Citizens Advice and sent to you by your energy supplier. April 2022.
Hydro, SWALEC and Atlantic are all trading names of OVO Electricity Limited registered in England and
Wales number 06858121 (supply of electricity) and OVO (S) Gas Limited registered in England and
Wales number 02716495 (supply of gas). The registered office of OVO Electricity Limited and OVO (S)
Gas Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED.