Conduct of Training - F2F - Online

Document Code: FM-CSF-CT/Ext/F2F-10
Version No.: 1
Effectivity Date: October 1, 2023
DEPARTMENT OF TRADE AND INDUSTRY
DTI-<Bureau/Office> | DTI-<#> Regional Office | DTI <Province> Provincial Office
CLIENT SATISFACTION FEEDBACK FORM (F2F)

CONDUCT OF TRAINING | Orientations, Fora, Seminars, or Conferences
TITLE OF ACTIVITY:
Date/Duration: Venue:
CONSENT: I hereby consent to the collection and processing by the DTI of my name, contact details, and my feedback on its services for the
purpose of monitoring, measuring, and analyzing customer feedback and of improving DTI services. I shall notify the DTI in case of any changes in
my personal information. This consent shall be valid, unless revoked or withdrawn in writing subject to the applicable provisions of the Data Privacy
Act of 2012 or Republic Act no. 10173.
Client's Signature Date
CLIENT'S NAME:
(Title/ Prefix) (First Name) (Middle Initial) (Last Name) (Suffix)
Client type: ☐ Citizen ☐ Business ☐ Government (Employee or another agency)
Sex: ☐ Male ☐ Female Age: _______ Region of residence: ___________________________
CONTACT NUMBER: E-MAIL ADDRESS:
PART I. Our office is committed to continually improve our services to our external clients. Please answer this Form for us to know your
feedback on the different aspects of our activity. Your feedback and impressions will help us in improving our future activities in order to better serve
our clients. Rest assured all information you will provide shall be treated with strict confidentiality.
For each criterion below, please check-mark the box under the column pertaining to your Rating. Mark ONE BOX ONLY for each row. For every
DISSATISFIED or VERY DISSATISFIED rating you will give, please provide reason/s in PART II below.
RATING
CRITERIA FOR RATING
VERY SATISFIED SATISFIED DISSATISFIED VERY DISSATISFIED

1. SERVICE
Reliability and Outcome
a. Objectives of the webinar is achieved
b. Received the information expected to be presented
c. Relevance and value of the information to current needs
d. Duration is sufficient for the topic/s covered
Access and Facilities
The venue is conducive for learning session
The facilities and amenities adequate for the event
2. RESOURCE SPEAKER (Name of Speaker 1)
Reliability, Communication and Quality
a. Knowledge and mastery of the topic presented
b. Clarity and delivery of the presentation
c. Ability to engage with the audience effectively
d. Relevance of the visual presentation to topic set
Responsiveness and Integrity
d. Ability to answer relevant questions from attendees
3. MODERATOR
Reliability and Responsiveness
a. Ability to manage the discussion during the Open forum
b. Ability to keep the agenda on track and manage the overall program
4. HOST/SECRETARIAT
a. Ability to provide technical support and admininstrative assistance to speaker and
participants
OVERALL SATISFACTION RATING
Overall evaluation of this webinar
PART II. COMMENTS AND SUGGESTIONS

Please write in the space below your reason/s for your "DISSATISFIED" or "VERY DISSATISFIED" rating so that we will know in which area/s we need to
improve.
Please give comments/suggestions to help us improve our service/s:
THANK YOU!
Document Code: FM-CSF-CT/Ext/Online-11
Version No.: 1
Effectivity Date: October 1, 2023
DEPARTMENT OF TRADE AND INDUSTRY

DTI-<Bureau/Office> | DTI-<#> Regional Office | DTI <Province> Provincial Office
CLIENT SATISFACTION FEEDBACK FORM (Virtual)

CONDUCT OF TRAINING | Orientations, Fora, Seminars, or Conferences
TITLE OF ACTIVITY:
Date/Duration: Venue:
CONSENT: I hereby consent to the collection and processing by the DTI of my name, contact details, and my feedback on its services for the
purpose of monitoring, measuring, and analyzing customer feedback and of improving DTI services. I shall notify the DTI in case of any changes in
my personal information. This consent shall be valid, unless revoked or withdrawn in writing subject to the applicable provisions of the Data Privacy
Act of 2012 or Republic Act no. 10173.
Client's Signature Date

CLIENT'S NAME:
(Title/ Prefix) (First Name) (Middle Initial) (Last Name) (Suffix)
Client type: ☐ Citizen ☐ Business ☐ Government (Employee or another agency)

Sex: ☐ Male ☐ Female Age: _______ Region of residence: ___________________________
CONTACT NUMBER: E-MAIL ADDRESS:
PART I. Our office is committed to continually improve our services to our external clients. Please answer this Form for us to know your
feedback on the different aspects of our activity. Your feedback and impressions will help us in improving our future activities in order to better serve
our clients. Rest assured all information you will provide shall be treated with strict confidentiality.
For each criterion below, please check-mark the box under the column pertaining to your Rating. Mark ONE BOX ONLY for each row. For every
DISSATISFIED or VERY DISSATISFIED rating you will give, please provide reason/s in PART II below.
RATING
CRITERIA FOR RATING
VERY SATISFIED SATISFIED DISSATISFIED VERY DISSATISFIED

1. SERVICE
Reliability and Outcome
a. Objectives of the webinar is achieved
b. Information expected to be presented is received
c. Relevance and value of the information to current needs
d. Duration is sufficient for the topic/s covered
Access and Facilities
e. Ease of signing-up, sign in and access to the virtual platform
f. Audio and video are well-synchronized
2. RESOURCE SPEAKER (Name of Speaker 1)
Reliability, Communication and Quality
a. Knowledge and mastery of the topic presented
b. Clarity and delivery of the presentation
c. Ability to engage with the audience effectively
d. Relevance of the visual presentation to topic set
Responsiveness and Integrity
e. Ability to answer relevant questions from attendees
f. Ability to respond to chat discussions
3. MODERATOR
Reliability and Responsivenss
a. Ability to manage the discussion during the Open forum
b. Ability to monitor and raise questions from webinar's chat function and content
d. Ability to manage the overall program
4. HOST/SECRETARIAT
a. Ability to provide technical assistance to speakers and participants
b. Ability to manage participant's admittance efficiently
5. OVERALL SATISFACTION RATING
Overall evaluation of this webinar
PART II. COMMENTS AND SUGGESTIONS

Please write in the space below your reason/s for your "DISSATISFIED" or "VERY DISSATISFIED" rating so that we will know in which area/s we need to
improve.
Please give comments/suggestions to help us improve our service/s:
THANK YOU!

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Document Code: FM-CSF-CT/Ext/F2F-10

CLIENT SATISFACTION FEEDBACK FORM (F2F)

Client's Signature Date

Client type: ☐ Citizen ☐ Business ☐ Government (Employee or another agency)

Sex: ☐ Male ☐ Female Age: _______ Region of residence: ___________________________

CONTACT NUMBER: E-MAIL ADDRESS:

CRITERIA FOR RATING

VERY SATISFIED SATISFIED DISSATISFIED VERY DISSATISFIED

PART II. COMMENTS AND SUGGESTIONS

DEPARTMENT OF TRADE AND INDUSTRY

CLIENT SATISFACTION FEEDBACK FORM (Virtual)

Client's Signature Date

Client type: ☐ Citizen ☐ Business ☐ Government (Employee or another agency)

CONTACT NUMBER: E-MAIL ADDRESS:

CRITERIA FOR RATING

VERY SATISFIED SATISFIED DISSATISFIED VERY DISSATISFIED

PART II. COMMENTS AND SUGGESTIONS

Please give comments/suggestions to help us improve our service/s:

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Sex: ☐ Male ☐ Female Age: _ Region of residence: _____________________