Copyright © 2009 EMC Corporation. Do not Copy - All Rights Reserved.

Symmetrix Installation

Module 7: SymmWin

© 2009 EMC Corporation. All rights reserved.

Welcome to Symmetrix Installation – SymmWin Module. This module will cover introductory
SymmWin information for the Symmetrix DMX4 and Symmetrix V-Max Series with Enginuity
Systems.
These materials may not be copied without EMC's written consent.
EMC believes the information in this publication is accurate as of its publication date. The
information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an
applicable software license.
EMC is a registered trademark, Symmetrix, Symmetrix DMX, Symmetrix V-Max and SymmWin are
trademarks of EMC Corporation.
All other trademarks used herein are the property of their respective owners.

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SymmWin Module Objectives

Upon completion of this module, you will be able to
understand the features and functions of SymmWin in:
• DMX-3 and DMX-4 Enginuity code 5773
• V-Max with Enginuity code 5874

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 2

The objectives for this module are shown here. Please take a moment to read them.

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Lesson 1: DMX-3 & DMX-4 Series Configuration

After completing this lesson, you will be able to:

y Log onto the Service Processor and SymmWin using
Secure Credential
y Read basic configuration information
y Display configuration details using SymmWin

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 3

The objectives for this lesson are shown here. Please take a moment to review them.

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Service Processor
y Interface into the Symmetrix for EMC Service Personnel
– Rack-mounted server with Keyboard/Video/Mouse (KVM)
– Uninterruptible Power Supply (UPS) used for Power and Battery Backup
y Runs SymmWin application
y May be accessed remotely by Support Engineers
– Requires either a Modem or IP connection

KVM

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Each Symmetrix V-Max unit comes with a Server, KVM and UPS. The Server/KVM component acts
as a Service Processor providing access to the Symmetrix for EMC and Partner Service Personnel.
The Service Processor should not be used/accessed by the Customer. SymmWin is the EMC
proprietary GUI program running on the Service Processor. In the event of a data center power failure,
the UPS provides battery backup to the Server and KVM. The UPS also provides pass-though power
to the Server and KVM under normal operation.

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Service Processor Access

y Secure Service Credentials (SSC)
– Users must have an account with Central Manager (See Appendix A for
additional information)
y The Service Processor Login Methods are:
– SLC – Short-Lived Credential. The user logs in using a SLC and password.
The SLC encodes the user ID, role and activity.
– FOB – (RSA SecureID) The user logs in using a pin and FOB. This does not
identify a user. Role and activity are based on the FOB key data.
– Logging on to a Local Account will not allow any SymmWin
access/permissions

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Secure Service Credentials uses EMC RSA security software to log into the Service Processor. All of
the means used to access a Symmetrix including EMC Remote and SymmIP obey the new login
methods and will build an automated login. An account with Central Manager is required for
generating credentials for Support Personnel to obtain a credential to log on to the Service Processor.

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SymmWin

y SymmWin is the GUI (Graphical User Interface)

program running on the Service Processor used for
configuring, monitoring and managing the Symmetrix
– Can also be run on a standalone PC
y Provides interface to Inlines
y EMCRemote allows remote connection to SymmWin
running on the Service Processor
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SymmWin is the EMC proprietary GUI program running on the Service Processor. It provides access
to Procedures, such as upgrade scripts, replacement scripts, etc., and also provides access to Inlines.
SymmWin can also run on a standalone PC, although it will not provide access to Inlines. A user must
be running SymmWin from the Service Processor attached to a Symmetrix to access Inlines.
EMCRemote is the host/client program running on the Service Processor allowing remote access by
EMC Product Support Engineers (PSEs).

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Choosing the configuration

y File – IMPL from system will load the currently
running bin file into SymmWin

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Configuration information is stored in the IMPL.bin file. This file is loaded into the directors during
the IMPL process and is also stored locally on the service processor. When viewing the configuration,
it is important that you select IMPL from System in order to get the current view of the configuration.
This option will pull the current configuration from the System into SymmWin’s RAM.

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Using SymmWin to view configuration

y SymmWin Configuration dropdown menu

V-Max only; not

currently used

DMX3/4 V-Max

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To view a configuration, use the Configuration dropdown menu.

Site Information – Model/Type of machine, Site name, notes, customer contact information, etc.
IMPL Initialization – Basic settings such as Vault wait time, Emulation (CDK and/or FBA), memory,
RDF settings
*Features Registration – Licensed Features settings (V-Max only; not currently used)
Directors Map – Director types and positions
Hosts’ names – Allows users to document Open Systems Host connections (optional)
Edit directors – Special bit settings assigned to directors based on host requirements
(Edit RDF Group) – If RDF is enabled, allows editing of the RDF groups in the configuration
DAE Map – Installed DAEs in the configuration
Disk Map – Installed drive types, sizes and grouping
Volume Requests – Allows users to create logical volumes
Splits – Similar to Hosts screen; used for the Mainframe hosts (required to complete if CKD emulation
is enabled)
Volumes Map – Shows addressing of volumes to host channels
Edit volumes – Any special bits set against Logical volumes, for example, VCM DB bit
Algorithm Params – Symmetrix Enginuity algorithm settings
IMPL Browser – Browse the configuration settings

*V-Max only

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SiteInfo

DMX3/4
1500-4500 V-Max

DMX950 V-Max SE

The Site Info Screen shows site-specific information such as Symmetrix

Model number, Site Name, Notification Settings, Site Notes and Call
Home information
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Site Info – shows site information such as machine type, notification settings, call home settings and
site notes.

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Viewing Cache configuration – DMX3/4

y Use IMPL Initialization (Init) screen
– Memory dropdown

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Viewing the physically installed cache (memory) in a DMX3/4 is done from the IMPL Initialization
screen, using the memory dropdown. In this example, we have (4) 16G boards installed for a total of
64g or 32G mirrored.

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Viewing Cache configuration – V-Max

y Use Directors Map (DirMap) screen

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Viewing the physically installed cache (memory) in a V-Max is done from the Directors Map screen.
In this example, we have (4) 16G boards installed for a total of 64g or 32G mirrored.

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Viewing Director configuration

y Use Directors Map (DirMap) screen

DMX3/4

V-Max

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In the DMX3/4 system, Disk Directors (DF2 in the example above) connect to the midplane in the
front of the cabinet. Each disk directors’ adapter provides the connection to the Fibre Channel disks.
The adapter connects to the opposite side of the midplane in the rear of the cabinet. The DMX-3 & 4
system is available with 2-8 disk directors/adapters that support high performance Fibre Channel drive
loops with up to 15 drives per loop or high capacity Fibre Channel drive loops with up to 60 drives per
loop in a daisy-chain configuration (75 drives per loop with RPQ).
With the V-Max, the Disk Directors (DA in the example above) use the Back-End I/O Modules to
connect to the disks. The I/O Modules can support 15, 30 and 45 drives per loop configurations. The
maximum configuration for a V-Max has (32) loops of 30 drives and (32) loops of 45 drives.
DMX3/4 24-slot configuration rules:
•Place DA directors in symmetric pairs from outside inwards.
•Place HA directors in symmetric pairs from inside out.
•Populate true front end slots first.
•Populate dual use slots last.
Note: With DMX3/4, director positions 5, 6, 11 and 12 are universal, allowing either back-end or
front-end directors to populate those positions.
V-Max configuration rules:
•Engines installed from inside out
•Memory is installed per engine
•Directors within an engine must be of the same type, with the same amount of memory
•For multi-engine systems, at least 2 engines must have the same amount of memory to allow for inter-
node mirroring

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Viewing DAE configuration

y Use DAE screen
– Show dropdown gives options for viewing details

DMX3/4 V-Max

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The DAE screen displays the currently intalled DAEs. Use the “show” drop-down menu to choose
between DAE type (where ”A” indicates DAE present), number of disks in the DAE, the DAE number
or the DAE’s rack location.

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Viewing Disk configuration

y Use Disk Map screen
– Show dropdown gives options for viewing details

Legend for
Disk Type

DMX3/4 V-Max

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 14

The Disk Map screen displays the currently installed Disks. Use the “Show” drop-down menu to
choose drive type, group, number of volumes, percent free, etc.

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Viewing Mapping information

y Use Volumes Map (VolMap) screen
y Displays volume addressing to host channels

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The Volumes Map screen displays the mapping of the Logical Volumes to the host channels. In this
example, device 0028 is mapped as address 000 to the host ports 7e0 (director 7, slice e, Port 0), 7e1,
7f0, 7f1, 8e0. Device 0029 is mapped to the same channels as address 001.

This example is a partial display only. Use scroll bars to view all devices and all channels.

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Viewing Meta Devices

y Use Volumes Map (VolMap) screen

CKD Meta
Raid 1/0 volumes

FBA Striped Meta

y Note: Address assigned to the Meta Head only for both CKD
(addressing not shown) and FBA Meta devices
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The Volume Map is also used to display Meta devices. CKD Raid 1/0 devices are also known as CKD
Meta devices. CKD Metas are always striped, and consist of 4 members; member 0, 1, 2, and 3.
Member 0 is the “Head” of the Meta, and is addressed to the Mainframe host splits. The remaining
members do not get assigned an address, as they are not seen individually by the host. FBA Meta
volumes can be either striped (as in this example) or concatenated. With FBA Metas, the addressing to
the host(s) is also assigned to the Head only. As with CKD Metas, the members of the FBA Meta
group are not seen individually by the Open Systems hosts.

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Viewing Logical to Physical Disk layout

y Use Volumes Map (VolMap) screen. Use bottom scroll bar to view all DAs.

– Use DA dropdown to select options for viewing. In this example, we are

viewing the SCSI address of the disk.
¾ Device 0028 is a Raid-1 device, the mirrors reside on disks 7a1:03 and 7b0:03 (also
known as 7aD03 and 7aC03).
¾ Device 0032 is a Raid-5 3:1 device. The members reside on 7a0:00, 7b1:00, 7c0:00
and 7d1:00.
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Using the scroll bar at the bottom of the Volumes Map page allows viewing of the DAs and the layout
of the devices on the physical disks on those DAs. Use the DA: dropdown menu to select options for
viewing the disk info. For example, when SCSI is chosen, the SCSI address of the physical disk is
shown. In this example Raid-1 protected device 0028 is located on SCSI address 3 on DA 7a, port 1
(disk 7a1:03) and SCSI address 3 on DA 7b, port 0 (disk 7b0:03).

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Physical View – DMX3/4

y Physical View displays the current configuration in a
graphical format.

Note: This display

has been scrolled
to view disks in the
lower PODs

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From the main SymmWin screen and the Configuration Tools dropdown, choose Physical View.
Physical View displays the current configuration. Use the menu items at the top for additional details.
For example, you can light the amber LED on the disk drives by clicking on the disk and using the
Tasks dropdown option. Use the tabs at the top to display individual bays.

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Physical View – DMX3/4 950

Note: This display

has been scrolled
to view the lower 4
DAEs

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 19

The SymmWin Physical View option shows the front view layout of the DMX-3 950.
The Physical View shows the exact layout of the DAEs, card cage, drives, drive positions within the
DAEs (0-E in hex), and the SPSs. Using the mouse, DAE-1 drive 0 was selected and is now
highlighted. It shows the Director, Processor, and Port combination and the drive number.
The hypers (partitions) configured on this physical drive can be seen listed on the right side of the
screen.
Use the scroll bars at the bottom and the right side in order to see the upper half of the System Bay and
drive E.

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Physical View – V-Max

y Physical View displays the

current configuration in a
graphical format.
y Use the menu items across
the top for front and rear
views and additional details

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 20

From the main SymmWin screen and the Configuration Tools dropdown, choose Physical View.
Physical View displays the current configuration. Use the buttons for front and rear view, and the
menu dropdown options for additional details and options.

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Physical View – V-Max SE

y Physical View displays the current

configuration in a graphical format.
y Use the menu items across the top
for front and rear views and
additional details

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 21

From the main SymmWin screen and the Configuration Tools dropdown, choose Physical View.
Physical View displays the current configuration. Use the buttons for front and rear view, and the
menu dropdown options for additional details and options.

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Visual Symmetrix – DMX3/4 (not available with V-Max)

Use the Menu items

and dropdowns for
detailed information
and color-coding

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Visual Symmetrix is another option for viewing the current configuration in the DMX3/4. Visual
Symmetrix is not available with V-Max and Enginuity 5874.

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Lesson 2: SymmWin Tools

Upon completion of this lesson, you will be able to:
y Locate Bin file
y View Script History
y Understand the new menu choices for the
Procedure Wizard
y View Environmentals Screens

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 23

The objectives for this lesson are shown here. Please take a moment to review them.

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Bin File Location

BIN files are kept in the

User folder.

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BIN Files are kept in the User folder under 0:\EMC\<symmetrix serial number>\Public and can be
loaded into SymmWin running on a laptop.

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Procedure Wizard - Script Results

y The outcome of a script that has finished can be seen at

the start-up window.
y The scripts can be reviewed or cleared.

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Additional information is posted regarding the (last) script:

y Name of the script
y Date
y Time stamp

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Procedure Wizard – View Script History

y The output of the last 30 scripts can be viewed. To

see the most recent, scroll down to the bottom of the
display.
© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 26

View Script History shows the most recent 30 scripts, timing of the scripts, and the outcome. For
additional details on the script, view logfiles.

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Procedure Wizard – DMX3-24 and DMX3-6

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DMX3-24 includes models 1500, 2500, 3500 and 4500. DMX3-6 is specific maintenance procedures
for the 950 (Caracal).

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Procedure Wizard – V-Max

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Procedure Wizard for V-Max includes FRU Replacement Tools for all components in V-Max and V-
Max SE systems.

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Procedure Wizard – Sym Offline/Shutdown

V-Max
DMX3/4

y Powering down the system is a scripted procedure.

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When powering down a DMX3/4 or V-Max, a script is used to ensure a vault is completed before the
machine is shut down. Follow the steps in the procedure for properly powering down the machine.

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Procedure Wizard – Red Box

If a Red Box is encountered during a Scripted procedure, do not

continue or try to fix the problem. Contact the PSE Lab
immediately.
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Do not bypass Red Boxes that appear while running a script. Stop and call the PSE lab for assistance.
Please notify the Instructor if a red box appears while running a SymmWin Replacement script in lab.

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Environmental Tools

In the DMX3/4 and V-Max systems, choose Environmental under

the Tools dropdown to monitor the Health of the Symmetrix.

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Under the Tools menu dropdown, choose Environmental to monitor the health of the system.

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Environmental Tools – Health Check

DMX3/4
V-Max

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In order to find out what's wrong, a health check needs to be issued. This DMX3/4 screenshot shows
the health check with SPS issues. Further investigation is needed by clicking the Alarms button and/or
the Power System tab across the top of the screen. The V-Max Health Check is reporting no alarms or
errors.

Use additional tabs across the top of the screen to investigate subsystem components such as the Power
System and the Fabric System (V-Max only).

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Environmental Tools – Power System & Temperatures

Tabs across the top

and the left side of the
screen display
additional information
on all subsystems.
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To get more details on the SPS issue from the DMX3/4 on the previous page, further exploration is
needed, using the Power System and Temperatures tabs.

Tabs across the top and the left side of the screen display additional information on all subsystems.

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Logzilla Log Browser

In the DMX3/4 and V-Max systems, click on the Book icon for
Logzilla, and the Open Folder Icon to open the Log files. Choose
the Symmwin folder to view log files from Symmwin scripts.
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To view log files, use the Logzilla browser. Clicking on the Open Book icon will launch Logzilla,
allowing you to choose the Open Folder icon to view various log files. Log files for Symmwin scripts
are located in the symmwin folder. If an Inlines log file was created, it will also be found in the
symmwin folder.

Logzilla can also be launched by choosing Tools from the menu bar across the top, and selecting View
Logfiles.

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Lesson 3: Configuration Rules and Recommendations

Upon completion of this lesson, you will be able to:
y Discuss rules and recommendations for configuring the Symmetrix
DMX3/4 and V-Max series machines
– Disk drive types
¾ Flash (SSD) vs. HDD
¾ Configuration rules for SSD
– Disk drive and volume limitations
– Protection types
– Cache rules
– Sparing requirements

NOTE: This lesson is not intended to teach users how to build

configuration (bin) files. Symmetrix Configuration Remote ILT is a
separately available class on the Education Services Website for
Symmetrix bin building.
© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 35

The objectives for this lesson are shown here.

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Maximum Drive Count

y DMX3/4 and Enginuity 5772+
– Maximum of 1,920 drives (2,400 with RPQ)
– Minimum of 96 drives
– Rules apply, depending on volume protection
¾ 2,400 maximum with RAID-1 protection
¾ 2,400 maximum with RAID-5 protection
¾ 2,080 maximum with RAID-6 protection

y V-Max and Enginuity 5874

– Maximum of 2,400 drives
– (32) 30-drive loops and (32) 45-drive loops

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 36

The maximum number of drives that can be installed in a DMX system depends on two things:
− the Enginuity level
− the type of volume protection
Enginuity 5772+ allows for up to 2,400 drives, using RAID-1 or RAID-5 protection, and fewer when
the protection type is RAID-6.
Enginuity 5874 allows up to 2,400 drives with all types of Raid.

Check the Service Readiness website for the most updated information.

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Drive Support
• DMX3
– Fibre (HDD): 73G, 146G, 300G, 500G (2G speed)
¾ 7,200RPM, 10,000RPM and 15,000RPM
– 512 byte block format (520 for System i, a.k.a., AS/400)
• DMX4
– Fibre (HDD): 73G, 146G, 300G, 400G, 500G (2/4G speed)
¾ 7,200RPM, 10,000RPM and 15,000RPM
– SATA II (HDD): 1T (2/4G speed)
¾ 7,200RPM
– Flash (SSD): 73G and 146G (2G speed)
– 512 byte block format (520 for System i)
• V-Max
– Fibre (HDD): 146G, 300G, 400G, 450G (4G speed)
¾ 10,000RPM and 15,000RPM
– Sata II (HDD): 1T (4G speed)
¾ 7,200RPM
– Flash (SSD): 200G, 400G (4G speed)
– 520 byte block format (528 for System i)
Always check the Service Readiness Website for updated information:
http://www.cs.isus.emc.com/config/home1.htm
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Solid State Disk (SSD) is an Engineering term; Flash Drives is the marketing term used.

Always check the Service Readiness Website for supported hardware.

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Supported configurations – Flash (SSD) disks

y SSDs are available for both FBA and CKD emulations.
y Raid-1, Raid-5 and Raid-6 protection can be used at 5773.123.83 and
above
y Mixing SSDs and HDDs in the same loop is allowed.
y RAID members must be all SSDs.
y Devices on SSDs are allowed to be remotely protected through SRDF/A
and SRDF/S
y Symmetrix Optimizer
– Virtual LUN migration from/to SSDs to/from HDDs is supported
– Will not swap volumes on SSDs
y Sparing rules for HDDs are not affected when SSDs are configured in the
same system.
– Minimum of 8 spare drives needed for HDDs
– Flash drives only need 1 spare if less than 32 drives of each type
– If more than 32 drives are present, 2 spares for every 100 drives of each type
required
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Mixing of SSD and HDD on the same loop is supported. However, with DMX4, if SSD and HDD
exist on the same loop, the loop speed will drop to 2Gbps.

With V-Max, the drive loop speed for HDD and SSD is 4Gbps.

Always check Enginuity Release Notes for restrictions and limitations based on code levels.

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Configuration Recommendations
y PV devices must be HDD
y SSDs cannot be placed in PVD
locations
y Max 4 SSDs per slice is allowed (More
requires RPQ)
y Some internal volumes (SFS, DRV) are
not allowed on SSDs
y Sparing between a SSD and a HDD is
blocked
– Configure one SSD spare
– If there is no SSD spare, RAID groups will
be unprotected until failed SSD is replaced.

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Always check SR Website for configuration recommendations and rules for various Enginuity Code
Levels.

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Spare Drive Rules

y A minimum of four spares is required for Symmetrix
DMX4 950 two-director systems
y A minimum of eight spares is required for Symmetrix
DMX4 1500-4500 and V-Max systems
y Two spares for every 100 drives (or portion thereof)
are required for each type of drive in the system
y The total number of spares required for each system
is enforced by SymmWin at installation or upgrade
– At installation or upgrade, if the system does not have the
required number of spares, SymmWin will not be able to
complete the installation
– Enforced in DMX-4 and V-Max, recommended only in DMX-3
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When installing a DMX-4 or V-Max, spare drives are mandatory. This is a deviation from 5772 and
below with DMX3, where spare drives were recommended, yet the rules were not enforced.
Loading a configuration (BIN) file without the minimum amount of spare drives results in a red box
during the upgrade procedure and the inability to successfully complete the install.

DMX-3 sparing remains unchanged (no impact) when upgrading to 5772+ if no drive slots are
available for adding spares.

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DMX-3 & 4 Logical Volume Count

y DMX-3 & 4 volumes per physical disk device depends on the

data protection used
y DMX-3 & 4 targets per DA is 8192
y DMX-3 & 4 addressable volumes per system is 64,000

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Maximum limitations are based on protection type and physical hardware (drives and DAs). In the
past, the DA target limit may have been the overriding factor but now the drive split limit comes into
play more often.

Check the Service Readiness website for the most updated information.

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Expanded limits – V-Max

y Splits per drive increased from 256 (DMX3/4) to 512

y Cylinders per volume increased from 65,000
(DMX3/4) to 262,668 (256Gb)
y RDF groups configurable increased from 128
(DMX3/4) to 250
y RDF groups per port increased from 32 (DMX3/4) to
64 (251 links per RF port stays the same)
y Permanent Sparing only (no Dynamic Sparing with
V-Max)

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Expanded limits for the V-Max are listed above. All other limitations (amount of logicals of a specific
type of protection allowed on a physical disk, etc.) remain the same as with DMX3/4 (see previous
page).

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Volume Request - Power Vault and SFS – DMX3/4

y Power Vault and SFS automatically added in Volume
Request (VolReq) screen

y Power Vault
– PV-Devs are indicated in the VolReq screen as POWR
– Power Vault Devices appear as Cylinder size of 0
– Four PV Devs per DA slice
y Symmetrix File System (SFS)
– Symmetrix File System are indicated in the VolReq as SFS
– SFS are Cylinder size of 6140
– Two mirrored SFS devices per system

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Power Vault Devices appear as a size of 0 cylinders and are assigned to be the first logical position on
a physical drive. This was done to ensure the highest throughput possible. The current size is 5GB;
only 4.5GB is currently used and there is reserved space for future needs. Power Vault Device
requirements is 4 per DA slice/processor for the Symmetrix DMX3/4. SymmWin automatically
configures PV and SFS devices in the IMPL.bin. SFS devices are used for “housekeeping” or storage
of EMC-specific information such as old error information, Dynamic Mirror Service Policy historical
information, etc.

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Volume Request - Power Vault and SFS – V-Max

y Power Vault and SFS automatically added in Volume
Request (VolReq) screen

y Power Vault
– PV-Devs are indicated in the VolReq screen as POWR
– Power Vault Devices appear as Cylinder size of 0
– Five PV Devs per DA slice
y Symmetrix File System (SFS)
– Symmetrix File System are indicated in the VolReq as SFS
– SFS are Cylinder size of 8738
– Four mirrored SFS devices per system

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The V-Max requires 5 Power Vault Volumes per DA slice, as opposed to 4 with the DMX3/4 systems.

The SFS size and quantity have also increased from (2) 6140-cyl mirrored devices in DMX3/4 to (4)
8738-cyl mirrored devices in V-Max.

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Configuration Rules - RAID

y Protection types offered are:
– RAID 1
– RAID 1/0
– RAID-5 (3+1) and (7+1)
– RAID-6 (6+2) and (14+2)
– Any combination of the above is available in a system with 5773
and 5874 code

y Mirrored volumes or RAID group volumes must reside

on drives of the same speed
y Both mirrored volumes and RAID volumes must reside
on different DA boards
y Mirrored volumes are recommended to be in different
DAEs
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This list provides the rules on RAID. Please always check on the Service Readiness website for the
most updated info.

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Configuration Rules DAE

y Each installed DAE, whether direct or daisy-chained, must have a
minimum of 4 drives in DMX3/4
– To support Vault Volumes and proper power distribution
– Rules for Spares are not included in this number (more drives necessary
in at least 8 DAEs <4 for DMX 950 2-director> for minimum spare counts)
y Each installed direct-attach DAE must have a minimum of 5 drives
in V-Max
– To support Vault Volumes
– Rules for Spares are not included in this number (more drives necessary
in at least 8 DAEs for minimum spare counts)
y Drives are loaded into a DAE sequentially from bottom to top
y DAE upgrades are in groups of 8
– All to the same DA Pair
y Drive upgrades recommended to be in groups of 4
– For maximum availability and performance
– Upgrades of less than 4 allowed to fill out DAEs
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This list provides the rules on DAE installs. Please check the Service Readiness website for updated
information.

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Cache Configuration Support

y DMX3/4
– Mirrored, and therefore, always installed in pairs
– 8 GB, 16 GB, 32 GB, and 64 GB Global Memory directors
– The Symmetrix DMX-3 6-slot system will support a maximum of 64 GB
(usable) cache memory, half the size of total memory installed.
y V-Max
– Memory is located on each director consisting of eight 2GB, 4GB, or 8GB
Cache Memory Modules which must all have equal capacities
¾ Maximum physical memory V-Max Engine capacity is 32GB, 64GB, or 128GB
– Single (1) enclosure systems have memory mirrored within the same
enclosure (intra-V-Max Engine)
– Multiple (2-8) enclosure systems have memory mirrored across enclosures
(inter-V-Max Engine)
¾ Memory is mirrored between V-Max Engines from an odd to an even director
– Memory cannot be downgraded on existing installations
– Mixed memory sizes are allowed as long as at least two V-Max Engines
have the same amount of memory

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Cache configuration rules are listed above. As always, be sure to check the Service Readiness Website
for the latest rules and limitations.

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Lesson 4: 5773 and 5874 Enhancements and Features

Upon completion of this lesson, you will be able to discuss:

y 64K user cache slot size
y DMX-4 point-to-point DAE (Stiletto)
– 4Gb Back End

y Permanent Sparing
y Disk erase feature

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The objectives for this lesson are shown here.

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FBA Slot Format - Overview

y Legacy Symmetrix (Symm 3, 4, 5, DMX/DMX-2) user
cache slot (track size):
– 32K for FBA
– 56K for CKD
– 56K for mixed configurations

y DMX3/4 and V-Max user cache slot (track size):

– 64K
– Change is restricted to hardware, not implemented on Enginuity
code level (will not be changed in legacy equipment)
– CKD and FBA have the same cache slot size on mixed machines

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A 64K track size is used with the DMX3/4 and V-Max subsystems.

SRDF to and from Legacy equipment is of course Enginuity Level specific to ensure the sizes are
mapped to and from the differing sizes appropriately. See the SR Website for details on SRDF
configurations supported and requirements for DMX3/4 and V-Max to Legacy Symmetrix.

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4 Gb back end DA support – DMX-4

y 4Gb/s backend is supported with DMX-4
y The speed is reported on a per DA port basis. If any one
of the disks configured on the DA does not support 4 Gb,
the entire DA will negotiate the speed down to 2 Gb
– Note: Flash drives will drop loop to 2Gb/s

y 4G DAE (Stiletto) only in DMX-4, not in DMX-3 systems

y You can add Stilettos online to an existing system
– If the existing loop is at 4Gb additional Stiletto is added as 4Gb
– If the existing loop is at 2Gb additional Stiletto is added as 2Gb
– Change from 2Gb to 4Gb is offline using the Config & Install New
Symm script

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Stilettos can be added online to an existing DMX-4 system, but only as 4Gb/s if that loop is already
configured as 4Gb/s or as 2Gb/s if that loop is already configured as 2Gb/s.
The Stiletto speed change is considered an offline configuration change. This is not an OFFLINE
script in the Procedure Wizard, but rather a script with high-impact, the Config & Install New Symm
script.

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Spare Drive rules

y DMX3
– Dynamic and Permanent Spare supported
¾ Minimum of 2 Spares for the entire system
¾ 1 additional spare for every 100 (or portion thereof) data drives

y DMX4 (1500-4500 and 950 4-director)

– Dynamic and Permanent Spare supported (5772 and above code)
¾ 2 for every 100 (or portion thereof) drive type
¾ Minimum of 8 Spares
– DMX950 (6-slot) with Two Directors
¾ 2 for every 100 (or portion thereof) drive type
¾ Minimum of 4 Spares

y V-Max
– Permanent Spare supported
¾ 2 for every 100 (or portion thereof) drive type
¾ Minimum of 8 Spares

y Flash Drives
– 1 Spare for every 32 drives of each type
– 2 Spares for configurations with more than 32 drives of each type
– Flash drive spares do not count towards the 8 (or 4) minimum listed above
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Permanent Sparing is a script that is designed to replace a failing drive with a spare drive via a
configuration change.
Not having to copy back, as with Dynamic Sparing, reduces exposure time for a second drive failure in
a RAID group, and hence the possibility of a DU/DL.

The characteristics of the Permanent Spare (how the copy process takes place) varies with different
levels of code. For more detail, see the SR Website, Configuration Tab Æ Data Protection Options Æ
Spare

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Permanent Sparing
y Script designed to replace a bad drive with a spare drive
via configuration change
– Also known as Permanent Member Sparing
– Also known as Global Sparing

y Reduces the amount of time required to replace a

failing drive
y Reduces exposure time for a second drive failure in a
RAID group
y Minimizes the need for Customer Service to replace a
drive immediately
– Use “Enable Deferred Service” flag in Site Info

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Permanent Sparing is a script that is designed to replace a failing drive with a spare drive via a
configuration change.
Not having to copy back, as with Dynamic Sparing, reduces exposure time for a second drive failure in
a RAID group, and hence the possibility of a DU/DL.

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Accumulated Drive Failures Require CE Dispatch

y Prior to Enginuity code 5772.97.88 on the DMX3, there is no policy
or threshold on accumulated drive failures replaced by Permanent
Sparing
– At some point, there won’t be a good drive candidate available for
Permanent Spare
¾ Dynamic Sparing will be used in this case
¾ A call home is place when Dynamic Spare is used

y With Enginuity code 5772.97.88 and above, 5773.130.90 and above

(DMX4) and 5874 (V-Max), Enable Deferred Service flag in Site Info
allows accumulation of failed drives
– Permanent Spare replaces failed drive
– Failed drive becomes Not Ready Spare
– Once the threshold is reached, a call home is placed and failed spares are
replaced

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The identification of thresholds or limits on failed drives varies depending on the code level running
on the Symmetrix. On the DMX4 machine, code equal to or later than 5772.97.88 and 5773.130.90
will have a policy in effect to call home once a pre-defined threshold of failed drives has been reached.
The same is true for V-Max running 5874 code.

With a DMX3 and code lower than 5772.98.88, Permanent Sparing will be used, however, there is no
policy alert engineering when a threshold has been reached. Rather, Dynamic Sparing will be used if
there is no viable candidate for Permanent Sparing. When Dynamic Sparing is invoked, a call home
will take place.

The Enable Deferred Service setting (in the Site Info Screen) is available at Enginuity 5772.97.88 and
5773.130.90 and above on the DMX3/4 platform, and available with all code levels 5874 on the V-
Max. When enabled, this flag indicates that the system will not require a service call until a pre-
determined threshold of drive failures has been met. When Permanent Sparing is used to replace the
failed drives, the failed drive is marked as a Not Ready Spare. Deferred Service uses the pre-
determined number of NR Spares as the threshold for when a call home is placed. This results in fewer
urgent service calls and allows multiple drives to be replaced during a single spare replacement script.

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EMC Certified Data Erasure for Symmetrix disks

y Data erasure inside the Symmetrix

– Unlike the erase appliance, where erasure takes place outside the
Symm in a stand-alone server + DAEs
y Only applies to defective disks after Permanent Sparing
– Drives that are marked bad and await drive replacement
– No manual selection of random drive inside the Symmetrix
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It’s important to differentiate between the 5772 EMC Certified Data Erasure Service and the data erase
appliance. The appliance is a separate server with DAEs (disk cages) that allows for LC-FC and ATA
disk erasure outside the Symmetrix. This appliance can be used for disks that have been removed from
Symmetrix, CLARiiON, or Celerra frames.

EMC Certified Data Erasure Service runs on the Symmetrix. The drive is erased while still in the
Symmetrix, and a certificate of completion is created for the drive. The drive can then be removed
from the Symmetrix using a specific drive replacement script.

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EMC Certified Data Erasure for Symmetrix disks

y Automated erasure of failed disks in conjunction with
Permanent Sparing is a new 5772.88.80 and above feature
y CE is dispatched to perform a Spare Replacement script after
the erase feature has completed
– If successful, the failed drive is sent to EMC Logistics
– If unsuccessful, the failed disk is retained by the customer

y The script automatically generates a Certificate of Completion

indicating erasure success or failure
– The file should be saved and attached to the CSI Service Request
– CE may e-mail the file to the customer or allow the customer to use
USB device to obtain a copy
– Also available on Powerlink as an attachment to the Service Request

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The new 5772.88.80 and above feature is automated erasure of failed disks, in conjunction with
Permanent Sparing, before they are removed from the Symmetrix cabinet. The feature is not manually
started, it is an automatic process that follows successful Permanent Sparing. If Enginuity is earlier
than 5772.88.80, then the task is rejected with the following comment: “Rejected. Microcode
5772.88.80 is minimum for the Secure Erase feature”.

CE is dispatched to replace the failed disk (now a failed spare) after the erase feature has completed.
The Spare replacement script checks that the erase process is complete If Disk erasure is successful,
CE provides Certificate to the customer, if the erasure is not successful, the customer retains the drive.

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Customer Service Procedure CSP2091

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Customer Service Procedure CSP2091 is available at http://www.cs.isus.emc.com/ select

Product/Technical Section then select Symmetrix Information then select CSP2091: EMC
Certified Data Erasure for Symmetrix License Software (formerly CSP-004)

Note that there is also a procedure CSP2090: Certified Data Erasure/Single Disk Service for
Symmetrix and CLARiiON (formerly CSP-005) is an older procedure and relates to the data erase
appliance. The appliance is a separate server with DAEs (disk cages) that allows for LC-FC and ATA
disk erasure outside the Symmetrix. This appliance can be used for disks that have been removed from
Symmetrix, CLARiiON, or Celerra frames.

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Disk Erasure Setting

y Disk Erasure Setting visible in the Init screen of the BIN-
file

y Parameter setting for Disk Erasure also visible in E7,CF

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Only when enabled is the Secure Erase script automatically started after Permanent Sparing has
released a bad drive in the spare drive pool.
Using the E7,CF command, there is now a new item showing the status of the Secure Erase feature,
which in this example is disabled.

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IMPL Init – Enable Secure Erase

y Format requested = YES

– Secure erase will low level format the entire physical disk

y Write same count = 7

– Each byte will be written to the entire physical disk 7 times (max.)
– The compliment is also written (0110 compliment = 1001 )

y Write Verify requested = YES

– After the 8-byte pattern is written to the entire physical disk,
verification is done to ensure data was correctly written to the disk
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The proper term, as this erase feature is offered to customers, is EMC Certified Data Erasure for
Symmetrix disks. It is not Secure Erase as is used inside the Symm (SymmWin and the Audit log).
Only when this Service is sold to the customer should the Secure Erase Enabled field be set to Yes.
Please check with the Sales force to see what features within the IMPL should be set, as Certified Data
Erasure can be sold with multiple options. To comply with Department of Defense (DoD) specs, the
field Write Same Count needs to be set to a minimum of three and a maximum of seven. In order to
make sure the data has been overwritten with the pattern provided, the field Write Verify Requested
can be set to Yes. Again this is the customers choice, as part of the service sold. Having more options
enabled, and a higher Write Same Count, results in an increased erase cycle duration.

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Erase Process Duration

With default parameters: 1 write same count (and compliment),
low level format, and write verify.

7,200 rpm drives 500GB 7.2K - 22 hr 30 min

y73GB 10K - 2hr 50 min

10k rpm drives y146GB 10K - 5hr 30 min
y300GB 10K - 11hr 10 min

y73GB 15K - 1hr 18 min

15k rpm drives y146GB 15K - 2hr 36 min
y300GB 15K - 5hr 10 min

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The listings shown are based on speed and capacity, where rpm = Rotations Per Minute. The actual
Secure Erase process takes from little more than an hour to almost 23 hours, depending on the drive
capacity (and its speed) and whether the optional Format and Write Verify were checked off in the
configuration (BIN) file. As shown here, the time required for one full cycle, consisting of one write
same with compliment, a low level format, and write verify, can take 22 hours 30 minutes for a 500GB
physical drive.

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CE Activity - monitor Secure Erase process

y Option 1: Monitor the audit log
– An audit log entry is made for Secure Erase start and completion or
failure

y Option 2: Wait for Event codes (EB, command in Inlines)

completed successfully or failed
– DEB0.01 – Started – Secure Erase has been requested to start.
– DEB0.02 – Done – Secure Erase has finished successfully.
– DEB0.13 – Failure - undefined, should not be used

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The call-home symptom codes are clear indicators of when Secure Erase starts and ends, being it
successfully or unsuccessfully.

Call-home symptom codes: (see Primus emc156899)

- DEB0.01 – Started – Secure Erase has been requested to start.
- DEB0.02 – Done – Secure Erase has finished successfully.
- DEB0.11 – Drive Failure – Drive returned a sense code that Secure Disk Erase does not tolerate.
Secure Disk Erase should fail in this case.
- DEB0.12 – Secure Erase Timeout Failure - A secure erase task timed out and the whole operation
was failed.
- DEB0.13 – Failure - undefined, should not be used

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Spare Replacement Script

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Note that option A ‘Replace Disk drive’ is NOT used in this case, as this is a Spare replacement. The
service request required is ‘Replace Spare drive’.
The following text is copied from CSP2091.

The MSS CE goes to the customer site and execute a Spare Replacement script per standard processes.
If the erasure is successful, the failed drive is removed, replaced and sent to EMC Logistics. The Spare
replacement script will automatically generate a HTML file containing the Certificate of Completion
with a report of the drive erasure details, indicating erasure success or failure. The file should be saved
to the Symmetrix Service Processor desktop and copied to a USB memory stick. The file should be
copied from the USB memory stick to the CE Laptop and attached to the CSI Service Request as part
of the call closure process using the green Attachment icon for attaching customer viewable
attachments.

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Spare Replacement Script (Cont.)

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Note that the erase feature is complete. This is the expected condition when you are dispatched to
replace a Spare and the erase feature is enabled. If the erase feature has not completed, the Replace
Spare script can not be run against that drive.

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Spare Replacement Script (Data Erasure Report)

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Note that as the erase feature was enabled on this DMX-4, a Data Erasure Report is created. The CE
may review both the Report and log, the CE should review the report and save a copy to a USB device
and/or service laptop.

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Data Erasure Report

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 64

If the erase feature is enabled the Spare replacement script will automatically generate a HTML file
containing the Certificate of Completion with a report of the drive erasure details, indicating erasure
success or failure. The file should be saved to the Symmetrix Service Processor desktop and copied to
a USB memory stick. Review both the Report and log, the CE should review the report and save a
copy to a USB device and/or service laptop. (note the location on the service processor).
The following text is copied from CSP2091.
If the customer requests a copy of the Certificate of Completion file, the CE should instruct the
customer that the file is available on Powerlink as an attachment to the Service Request. Alternatively,
the CE may e-mail the file to the customer or allow the customer to use the USB memory stick to
obtain a copy.
Note: The certificate is available to the customer via Powerlink once it has been attached to the SR. If
the erasure process fails, the failed disk is removed and replaced. The failed disk should be rendered to
the customer for final disposition and should not be returned to EMC Logistics. For disks retained by
the customer, the CSI Service Request Debrief should be coded as “Part Retention” as the Service
Activity code in the Debrief field.

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Closing Slide

© 2009 EMC Corporation. All rights reserved. Mdoule 7 - SymmWin - 65

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