Reframe Your Brain - Scott Adams
Reframe Your Brain - Scott Adams
Reframe Your Brain - Scott Adams
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This book is for informational purposes only. It is not intended to serve as a
substitute for professional advice. The author and publisher specifically
disclaim any and all liability arising directly or indirectly from the use of
any information contained in this book. A professional should be consulted
regarding your specific situation. Any product mentioned in this book does
not imply endorsement of that product by the author or publisher.
All rights reserved. No part of this book may be used or reproduced in any
manner whatsoever without written permission of the publisher, except in
the case of brief quotations embodied in critical articles or reviews.
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For the Simultaneous Sippers
(Thank you for saving me.)
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Table of Contents
INTRODUCTION
CHAPTER 1
How to Reprogram Your Brain
CHAPTER 2
Success Reframes
CHAPTER 3
Mental Health Reframes
CHAPTER 4
Social Life Reframes
CHAPTER 5
Physical Health Reframes
CHAPTER 6
Reality Reframes
CHAPTER 7
The Operating System for Your Mind
CHAPTER 8
How to Make Your Own Reframes
CHAPTER 9
Just the Reframes
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
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Introduction
The Technique
The simplest way to get the benefits of a reframe is to expose yourself to it.
That’s all it takes. And you’re doing it right now by reading this book.
You’re doing a great job.
Any reframes that don’t seem relevant to you will be soon forgotten, but a
few are likely to become sticky in your mind. That stickiness is all you
need. It creates focus and repetition—with no effort at all—and that’s all it
takes to rewire your brain. Adding some emotion helps, but it’s optional.
The “alcohol is poison” reframe works because some people had a
profound reaction to it from the start, and their minds kept returning to it
when thoughts of alcohol popped up. That was enough focus and repetition
to hack their brains. Others—especially non-drinkers—heard the reframe
and probably never thought of it again. It wasn’t important to them.
As a rule, the reframes you need will probably be sticky from the first
exposure. The reframes you don’t need will rapidly fade from memory.
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CHAPTER 1
How to Reprogram
Your Brain
W hat does it take to rewire a brain? Not much. You only need three
things, and one of them is optional:
Focus
Repetition
Emotion (fear, happiness, hate, love, passion, etc.)
You can rewire brains fastest with an emotional turbocharge, but focusing
on and repeating a reframe without emotion will also get you where you
want to go eventually. Your brain builds new structures in response to
whatever stimuli you’re pumping into it. Focus and repetition move an idea
(or reframe) from conceptual to physical, meaning physical changes in your
brain structure. Adding emotion can make the rewiring happen faster, but
again, that part is optional.
If you want to add emotion to a reframe to give it more impact, you can
start with a reframe that is conceptual, such as this familiar saying:
What doesn’t kill you makes you stronger.
To add emotion to the reframe, think about what accomplishment this
new strength will help you achieve. Do you need to gather strength to
demand a raise or to win a competition? Focus on an emotionally powerful
endpoint and imagine it often. That emotional energy will make the reframe
burrow into your mind faster.
Writing and speaking on the topic of success for a few decades has taught
me that people like their advice in simple, accessible forms. In addition to
giving you the new reframes in this book, I also recast the strongest ideas
from my prior work as reframes because that makes them easier to
remember and share.
If you plan to share reframes with others—especially teens—it isn’t
always practical to ask them to read a book. But most people can digest and
remember a two-sentence reframe. If they like what they hear, perhaps they
will double-back later and read the source material (this book).
Reframes are easy to learn, easy to remember, often influential, and
portable—which makes them easier to share, post, text, and embroider on a
pillow. And you’re about to experience a lot of them.
Because reframes are quick and easy to learn, I packed more than 160 of
them in this book, which raises the odds that at least one of them will
change your life.
That’s enough priming. Let’s get to the good stuff.
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CHAPTER 2
Success Reframes
H ave you ever noticed how surprised some people are by their own
successes? For every person who “knew they would be great” and
succeeded, there are twenty who exceeded their own expectations. And that
has always suggested to me that humans are bad at predicting their own
success.
Personally, I’ve failed at most of the things I’m qualified for while
succeeding at many thinGs I’m not qualified for. My education includes a
degree in economics and an MBA from a top school. But I’ve had no luck as a
banker or entrepreneur for a variety of reasons. On the flip side, I’ve done
great in areas in which I had no experience or training whatsoever.
Qualified: Banker, entrepreneur
Unqualified: Cartoonist, author, public speaker, political pundit
That teaches me I’m terrible at estimating my own odds of success. So-
called common sense didn’t help me a bit. I suspect many people reading this
book are in the same situation; you think you know what you would be good
at, but you could be wildly wrong.
Usual Frame: My odds of success are low.
Reframe: Maybe I’m bad at estimating the odds.
Once you realize you’re terrible at estimating the odds of your own success,
you’re free to try things you might otherwise not consider. You are allowed to
expand beyond your comfort zone without pressure because the only way to
know what will work is to test it for yourself.
I won’t try to tell you that anyone can succeed at anything they want if they
approach the challenge with enthusiasm and passion. That would be nuts. I
probably succeed at about 10 percent of what I try no matter how hard I try,
but I generally try a lot of long-shot ideas that could be huge if they work. I
only need one-out-of-ten to win big and I’m in good shape. This book, for
example, is one of several projects I will have worked on this year. I might try
adding an interview feature on my YouTube channel. Recently, I began testing
my own funny-but-useful cooking show for people who don’t know anything
about at-home meal prep. I’ll test several content ideas to see what catches on.
A year from now, I’m sure I’ll be able to say I tested ten different content ideas
to see what created its own energy in my mind and among my audience. I’ve
been testing ideas at about that rate of ten per year for decades, and I still have
no idea in advance which will work out. I’m bad at estimating my own odds of
success in any specific domain, so I compensate with volume. That’s what I
recommend for you, too. If the first thing you try doesn’t work, try something
else. You never know for sure what will click.
For example, you might go on ten dates before finding a good romantic
match, or you might try ten side jobs before one fits and becomes your career.
Think of it this way.
Usual Frame: I fail at 90 percent of the things I try.
Reframe: I only need to succeed 10 percent of the time.
You can choose to feel like a loser every time something doesn’t work out,
or you can reframe your situation as a winner’s journey that might take some
time. I recommend the winner’s reframe.
BOREDOM
Boredom is an underappreciated asset for success. We think of it as a lack of
action, and it is. But it is a far better starting point for your journey to success
than having too much fun to get serious about your future. Life rewards action
over inaction, and boredom is exactly the kind of mental state people need to
organically trigger them into acting.
But what kind of action? That matters.
When you’re bored with life and directionless, the fastest way out is to ramp
up your risk of embarrassment. After all, what do you have to lose? The
simplest way to embarrass yourself is by trying to do something you know you
don’t do well . . . in front of witnesses.
A recreational ax-throwing business recently opened near where I live.
Throwing an ax at a target isn’t as easy as it looks. You must judge the rotation
of the ax just right or the handle hits the target with a humiliating thunk before
falling to the ground in disgrace. If it’s your first time with an ax, you’re
guaranteed to look like a boneless chicken trying to juggle bowling pins. Invite
some friends and embarrass yourself. You won’t be bored.
If you’re single, ask out someone you believe is above your self-assessed
pulling power. If they say no, you lose nothing but your boredom. Take a
chance and let yourself flame out and fail if that’s what fate has in mind. You
might be lucky and find the love of your life. Or you might get slapped down
so hard it makes a funny story. But you won’t be bored, and you’ll be hardened
for the next pothole life presents you. I’m already proud of you in advance for
the smart risks of embarrassment you will be taking.
If you’re looking to advance your career, this is the time to scare the
bejeezus out of yourself by asking for a raise that is so aggressive you worry
your boss will either laugh or fire you on the spot. That’s not boring! Or see if
you can get partners to invest in you or work with you on a new business. Or
sign up for a training class that could change your life. You have many options
for scaring yourself in productive ways. Boredom is nature’s way to remind
you to do that.
Usual Frame: I am bored with life.
Reframe: I am not embarrassing myself enough.
I sometimes think of this reframe as a “game mode” in which I can practice
doing awkward or embarrassing things I would ordinarily avoid. And it’s all
“free money,” as I like to say, because almost anything is better than being
bored.
Have you ever caused trouble just because you were bored? If you have, you
know exactly what I mean. But I recommend being more strategic about your
troublemaking. Don’t pick the kind of trouble that benefits no one. Pick the
kind of risks that will have a good payoff if things work out.
If I haven’t yet persuaded you to take on more risk of embarrassment, here’s
another reframe.
Usual Frame: Embarrassment is something to be avoided.
Reframe: Embarrassment is an investment.
In the short run, embarrassment can sting. In the long run, you will be
tougher for the experience, and you might have a funny story to tell. You
almost always come out ahead when you take a hard shot to your ego and
survive to play again. And some of those potential embarrassments turn into
life-changing victories that couldn’t have happened without putting yourself
out there. So the next time you see an opportunity to embarrass yourself,
repeat “cha-ching” (the cash register sound) in your mind instead of “oh-no.”
Learning to laugh at your own embarrassments is one of the most useful
skills a person can develop. It can help you financially, socially, and mentally,
as the next reframe explains, by helping you better understand reality and deal
with it more successfully.
COGNITIVE DISSONANCE
Cognitive dissonance is an illusion your brain generates to explain a
discrepancy between who you think you are and how you act. For example, if
you think you’re smart but you observe yourself doing something dumb,
you’re not likely to revise your belief about yourself. Your worldview is linked
to your understanding of who you are in relation to the rest of the world.
Revising your entire understanding of yourself would be a huge mental
expense, and it wouldn’t be fast or painless. By comparison, it takes almost no
energy to hallucinate that your dumb actions were really brilliance in disguise
because, as you will explain it to friends, “frogs are basically dogs.”
That last part about the frogs and dogs is just an example of the type of
“word salad” nonsense a person experiencing cognitive dissonance typically
exhibits.
Now here’s the fun part. How often do you think normal humans experience
this weird phenomenon? If you’re not a hypnotist and not a cognitive
psychologist, you probably think it’s rare. But if you have some experience in
this domain, you see it as a fundamental human experience. We are always in a
subjective bubble of reality of our own making, one which requires cognitive
dissonance. So it isn’t rare. It’s the opposite—closer to universal. Understand
this and you understand people.
On social media, common sense suggests that political disagreements
emerge from different priorities, different information, and sometimes different
levels of reasoning skills. Sometimes political debates look like pure teamplay
with no regard to reason. But once you learn to spot cognitive dissonance, you
realize it explains about 60 percent of all the “crazy” opinions you see.
If you want to burst out of the cognitive dissonance bubble so you can see
the world as it is—yourself included—I have a reframe that can help. I wrote
this as an absolute to keep it simple, but let’s agree you are not always wrong
or always hallucinating.
Usual Frame: Being wrong is embarrassing and should be avoided.
Reframe: Fear of embarrassment forces you to be wrong.
Notice we harken back to the previous reframe about boredom and
embarrassment. Fear of embarrassment is the main reason people don’t like to
admit they are wrong. And that’s what causes cognitive dissonance. When you
discover you were wrong about something important, your brain fixes that for
you by hallucinating you were right all along—for reasons that will sound to
others like word salad. But imagine if you were never embarrassed in life,
about anything. If you were wrong about something, you would simply say so
and never fret about it again. If your friends mocked you for being wrong, you
would join in the fun.
The opposite would happen if you were susceptible to shame and
embarrassment. In that case, your brain might insta-generate a hallucination
that you were right all along, despite overwhelming evidence to the contrary.
For example, if you imagined you were a subject matter expert and some non-
expert annihilated your opinion in an undeniable way, that would trigger a
hallucination. You might hallucinate that your critic is a foreign spy and
dismiss them as a troublemaker. You might hallucinate that you “keep
answering the question” while never doing anything of the sort. A
hallucination can take any form, from a false memory to the false belief that
the words you’re saying make sense.
I have a lot of experience identifying cognitive dissonance because I
intentionally trigger people into it on X as a demonstration for my followers.
I’ve started telling my audience in advance when my debate participant will
start the word salad phase, and sure enough, it happens on cue. All I need to do
is point out an obvious flaw in an argument. When I’m wrong, the response is
a normal counterpoint that sounds sensible, even if I don’t agree. When I’m
right, the response reads like a jargon-generator having a meltdown. Very
different and easy to spot. A public display of cognitive dissonance is far more
embarrassing than admitting you were wrong. Between the two, the latter is
easy. It just takes some practice. I recommend putting yourself in potentially
embarrassing situations until it becomes easy to ignore the sensation, the same
way you hone any skill—you train. You test. You experiment.
I use another hack as well, which you might be able to replicate in your own
way. I repurpose my “mistakes” into content for my daily livestream shows,
which makes me more relatable to the audience. They also create a learning
opportunity. Why was I wrong? What illusion bamboozled me? What gap in
my reasoning skills caused the problem? By turning my mistakes into content,
I can welcome them instead of hiding from them. Cognitive dissonance gets no
problem to solve in my case—I need no illusions to explain my place in the
universe because I know everyone makes mistakes. My self-image stays intact,
so there is no trigger for hallucinating.
You don’t have a livestreaming show (probably), so that specific hack won’t
be for you. You can still generalize the concept for presenting yourself to
others. Do you have an “always right” brand that would make you vulnerable
to a better argument or better data? When the “always right” are proven wrong,
they hallucinate. But if you can, for example, cultivate a reputation that can
handle being spectacularly wrong without offending your sense of self, do that.
It will make you the only person in the room who can see the whole field.
Others will be obsessed with being right, and that becomes the fuel for their
own hallucinations.
I also recommend detaching your sense of self from any “team” in politics.
The moment you join a team, your brain will start feeding you one
hallucination after another about the wonderfulness of your side and the
horribleness of the other. That’s why I don’t identify as Republican or
Democrat, conservative or liberal. If any group comes up with a good idea, my
brain won’t fight it. That means no trigger for cognitive dissonance.
I can almost hear your thoughts as you read this, screaming at me in your
head that I have no way to know if I have reduced my cognitive dissonance
with the techniques I described. Maybe I am having the sort of hallucination I
keep assigning to others. How would I know?
You get an A+ for that insightful criticism. By definition, a person
experiencing cognitive dissonance does not know it is happening. I would be
no different. It’s within the realm of possibility that I wrote this entire chapter
while hallucinating.
See what I did there? I admitted I could be hallucinating. That’s a hack for
reducing the odds of it happening. When you accept your human nature, you
remove the need to defend yourself to avoid embarrassment.
If you have a strong opinion about something and see a trigger for your own
cognitive dissonance, don’t ignore it. And if you disagree with someone
spewing word salad and see the trigger for them, you’re probably right about
who is hallucinating.
My final note on this is that I have never seen anyone get talked out of
cognitive dissonance. The best you can do is put a crack in the wall and hope
that someday makes it easier for the sufferer to break out on their own. I
mention this so you don’t get frustrated by thinking you are in a debate with a
reasonable person when nothing of the sort is happening.
After a few months of not finding enough time to write in the rolling chaos
that is my home, I decided to go on a solo writer’s retreat and make the work
as painless as possible. I’m sitting in that chair now, and I must tell you this
isn’t a bad experience. I’m being refueled by the insane beauty of Hawai’i as I
write. The summary of my creative process looks like this:
Take a tiny step, look for fuel. Take another step, look for more fuel. Keep
going until you are done.
The next time you have a big project or challenge, ask yourself what is the
smallest thing you can do today to move it forward. Then do it and see if you
find more fuel. If not, it probably isn’t your calling, or at least not yet. But I
would still try a few more tiny steps to see if something brings you fuel. If not,
move on.
TALENT STACKS
I mention Talent Stacks in this book several times in connection to other
reframes, but it is a major reframe itself. The Talent Stack reframe is the
second world-changer I introduced in How to Fail at Almost Everything and
Still Win Big. A talent stack is a collection of skills that work well together to
make you valuable and rare in a wide variety of ways. This is far different
from the classic advice about focusing on being the best at some specific skill.
That might have made more sense in an earlier time. But in a fast-moving
world, you can’t predict what next year looks like. That means your best odds
of happiness are closely associated with how flexible your talent stack is.
Usual Frame: Focus on being excellent at a skill that has commercial value.
Reframe: Acquire skills that work well together and make you rare and
flexible at the same time.
The simplest example of building a talent stack that meets my specs is
adding public speaking skills to any big-company job. That one skill set makes
you the obvious choice for promotion to manager. It also makes you a better
candidate for a variety of lateral and upward career moves.
If you also add effective listening skills, business writing, contract
negotiation, and some people skills, not much can stop you. And you could
learn that entire stack of skills in a month without breaking a sweat.
On my Locals subscription site—scottadams.locals.com—I have recorded
over 200 micro lessons, most of them less than four minutes in length. Each
teaches you a new useful life skill. In a few weeks, you could rewire your
brain with over 200 new skills, building upon your existing awesomeness.
Would you want to compete with someone who had developed 200 skills in
one month? I wouldn’t, and I’m the one who created the lessons.
I have consciously followed a system of acquiring complementary skills my
entire adult life. When my corporate employers offered to pay for a class, I
took it. When I saw an article purporting to teach me how to sleep better, or do
anything better, I read and absorbed it.
Here is a snapshot of the most useful entries in my talent stack so you can
see how they have guided my strange career path:
Economics degree
Business degree (MBA)
Hypnotist
Computer programmer (minor tech skills)
Writing
Drawing
Humor writing
Banker
Manager
Entrepreneur
Public speaker
Drummer (work in progress)
Livestreaming (podcasting)
Touch-typing (a bigger advantage than it sounds)
Design skills
PR skills
What I hope you notice about my collection is how well they work together
to make me more than the sum of my parts. With my unique talent stack, I can
become a cartoonist who has many windows into life, or I could be a podcaster
who analyzes the news, or I could go on the speaking circuit, or I could write
books on a variety of topics. I do all those things.
Did one item on the list—drumming—seem as though it doesn’t work with
the rest of the skills on my list? I’m learning to drum because I believe it will
give me another window into persuasion. I might incorporate it into my
podcasting. All I know for sure is that few things are as persuasive as a dance
beat, and I want to see what I learn from figuring out how to create one.
I don’t recommend replicating my talent stack. You should start with your
natural talents and interests and figure out what else plays well with
them. Here are some examples:
If you like finance, learn to be a good communicator and your options
multiply.
If you speak a second language, start a business (or work for one) that puts
your linguistic advantage to use.
If you have a real estate license, learn to manage rental properties. Those
work well together.
Some years ago, a young man sat in my kitchen and asked me how I would
go about designing a career for him. I knew he had artistic talent and an
interest in tech. So I told him to learn user interface design and build up his
graphic arts portfolio. Combine those skills, and you can add value to big
companies and startups alike. I didn’t hear from the young man for several
years. When I finally did, he reported that he followed my talent stack strategy
—Apple had just hired him for lucrative contract work in his field. He has
since moved on to an even better job because he could. Last time we spoke, he
was learning how to code. He will never have trouble finding good work that
pays well.
PASSION
When you ask successful people about their secrets for success, they often say
“passion” is the key. That’s only because successful people don’t want to tell
you they are smarter than you, took bigger risks, got lucky, inherited money,
broke the law, or had some other advantage not available to you. This is how
rich people like me prevent the public from killing us to take our stuff. We
create a fictional story about how you, too, can get everything rich people have
—if you just dial up your “passion” a bit.
It’s total baloney. You do need enough energy and enthusiasm to push
through the hard times to succeed. But that’s obvious. Energy and enthusiasm
don’t have the same “zing” passion does even though they’re both orders of
magnitude more important for making something of yourself. Personally, I’ve
never NOT been aggressive about my career, no matter what direction it took.
I wouldn’t call it passion. I simply tried different things until something
worked. I was lucky my big break was cartooning because that also gave me a
good lifestyle without commuting. But I would have been happy working at a
startup and probably equally successful in the long run. Passion has never been
part of my process.
Usual Frame: Passion is the key to success.
Reframe: Passion is nice but not required.
If you succeed at anything, passion is likely to find you after the fact. It feels
good to succeed, especially if there are witnesses. In my experience, success is
most related to your systems, your talent stack, and your ability to go where
the energy already is. You also must check the obvious boxes like work hard,
stay healthy, and avoid jail. I’ll trust you to get the easy stuff right. Then get
your systems and talent stack in order, and you’ll do fine.
Reciprocity
If you can find a way to provide value to someone at a low or reasonable cost
to yourself, you can create an asset out of “nothing.” Humans are wired to
reciprocate. Do a favor for someone who has access to many resources,
someone who hires people, or someone who knows a lot of people, and your
odds of someday getting something tangible in return are good.
Usual Frame: Don’t give something for nothing.
Reframe: Giving triggers reciprocity (on average).
Networking
Who you know is almost as important as how much value you can add to the
world. The more people you know, the more likely someone will recommend
you for an opportunity you didn’t know existed. Meeting people and forming
connections is a skill, and it won’t cost you much to do it. This book is not a
how-to on networking, and frankly I’m not especially good at it. But many
people have added me to their networks over the years, and more than a few
ended up happy about it. Networking doesn’t guarantee success, but it is by far
the strongest way to create something from nothing. You might need to work
on your social skills before tackling this. I always recommend the Dale
Carnegie courses for that. You can probably find a local class.
You can’t know for sure if you have met all the people who can ever help
you in your career, so compensate for that by meeting as many people as you
can. Networking is a numbers game. Get your numbers up.
Usual Frame: Success depends on who you know.
Reframe: Success depends on how many people you know.
Working Late
If you have bosses, make sure those bosses see you at work when they arrive
and see you still working when they leave. This is especially important for a
first impression. Make sure your new boss sees you as the “whatever it takes”
person who isn’t afraid of hard work. You might be getting to work five
minutes before your boss and leaving five minutes after. That’s all it takes to
be in the top 10 percent of most work groups. No one likes to work extra hours
for no extra pay, but doing so is free and has a high likelihood of making you
stand out.
Usual Frame: Your hard work will be rewarded.
Reframe: The illusion of hard work will be rewarded.
I’m not suggesting you cheat your employer. I’m only saying you will
benefit by making sure your employer has the impression you are a superstar
worker. Avoid being a self-assured employee who needs no external
validation. That can get you fired first in any rounds of downsizing.
Taking Initiative
In a world of followers, leaders stand out. Take initiative any time people are
around to notice. It won’t take that much extra work, and it puts you at the top
of the promotion list.
Years ago in my banking career, I put together a visual timeline of the bank’s
mainframe computer lease expirations to make it easier for management to do
capital budgeting. My boss chastised me for spending time doing something
outside my job description, but I convinced her to show it to the big boss, a
Senior Vice President. His feedback was that it was terrific and solved a big
problem, and he wanted to see more like that.
Obviously, the initiative you show must appear valuable or else it is a waste
of time, but you can generally predict what will appear valuable.
Usual Frame: Do what you are told.
Reframe: Do what you are NOT told but maybe someone should have.
When you take initiative in front of others, they will trust you are the kind of
person who takes care of business when no one is watching. Everyone wants to
hire that person. Doing what you are told gets you a paycheck. Doing what you
are NOT told (but is useful) gets you promoted. It also prepares you to be an
entrepreneur if you want that in your future.
Continuous Learning
As mentioned earlier, a powerful way to make something out of nothing
involves building a talent stack—a set of skills that work well
together. Learning isn’t free, but it can be close to free if your employer pays
for career-advancing classes or if you learn on your own online. Developing
valuable skills is the main way any adult turns nothing into something. If you
are not actively learning something of potential commercial value—all the
time—you might be leaving money on the table.
Usual Frame: Learn what you need.
Reframe: Learn continuously, especially skills that work well together.
Honesty
Honesty is a rare superpower. Outside of family members, you probably only
know a handful of people you trust to do the right thing when there are no
witnesses.
Keeping your word and being consistent about it creates an asset that is hard
to compete with in today’s sketchy world. I have a handful of friends I trust
completely, which is an incredible resource for them to have. If any of them
asked me for a favor, I would say yes before hearing the details. Each of them
created that asset—my potential assistance on some future endeavor—by
being high-character people. It cost them nothing.
Fitness
Fitness is one of the most controllable variables for success, so control it
completely. It’s like free money. Fitness has a ripple effect that benefits
everything from your career to your personal life. We humans are shallow, and
we automatically respond to the fitness of people we meet. Get in shape and
you will see the difference in how people treat you. When you feel strong and
healthy, you can take on bigger challenges, too.
Last night, I accidentally got enough sleep for the first time in four decades
or so. I woke up ready to conquer the world, break down any door, slay any
monster. Fitness, sleep, and diet are all power boosters if you do them right.
And when your personal energy is high, you feel confident you can take on
bigger challenges. People will notice and want to be around you.
That’s an asset you built from nothing—all by maintaining your body in a
smart way.
Be Dependable
It doesn’t cost you anything to show up to work when you say you will or to
complete assignments on time. When you call in sick on too many Mondays
and Fridays, you do the opposite. Dependability is an asset you can acquire
with a little bit of effort. It’s worth it.
By the time I was fourteen, I had already developed a work habit of showing
up early, working hard, not complaining, and not causing trouble in any way. If
someone needed a hand, I happily pitched in. None of those things are hard to
do. I would have happily hired my fourteen-year-old self for just about any job
a teen can handle. Being among the best teen workers for your employer is one
of the easiest things you can do. And being among the best adult workers in
your group isn’t that much harder. You don’t need to be perfect to succeed.
You only need to be better than most of the people with whom you work. And
the bar for that is low.
If you are starting with nothing but your energy and character, that’s enough
to launch a successful career—if you follow the recipe in this chapter to build
your value, especially through the acquisition of compatible skills.
BINARY THINKING
King of late-night television, Greg Gutfeld, calls this the Prison of Two Ideas.
In politics, on social issues, and in our personal lives, we tend to pick sides as
if there are only two. If someone proposes an idea, we treat it as either bad or
good. It will either work or fail. Yes or no.
In the real world, things are messy. Often the best you can do is create
friction to reduce some behaviors while adding incentives to increase other
behaviors. In both cases, you’d be lucky if you can nudge the problem a little
bit. Rarely can you solve a problem 100 percent.
So lose the yes-no framing for all your political, personal, and business
decisions. Look instead for the friction (penalties) or the incentives to make
your decisions.
Usual Frame: A plan will either work or not
Reframe: Friction and incentives always work. We just don’t know how
well until they are tested.
You might be scratching your head and wondering who needs to learn this
reframe. Doesn’t everyone already know friction and incentives change
behavior?
Yes, but reframes don’t care what you already know. They don’t care what is
true. They don’t care what is logical. They work mindlessly to tune your brain
for better performance. The need for this reframe arose because society has
become so polarized we take sides reflexively and lose our ability to appreciate
risk, friction, motivation, and everything else that requires nuanced thinking.
“Friction and incentives always work” is a strong high-ground position to
take when you are judging a plan, especially combined with a call for testing
to find out. It’s hard for anyone to have a stronger take than that, so capture
that high ground first before someone else gets there. You’ll look like the
smartest person in the room.
PLANNING
It was once common sense to be super-careful about how you spent money or
used other resources. That made sense when resources were limited and hard
to replace. Today, if you have a startup, for example, it may make sense to
spray some ideas into the world and use up some resources to see what
happens. You can learn by failing fast and cheaply. Every situation is different,
so I’ll trust you to know when “measuring twice and cutting once” makes
sense and when it doesn’t.
Usual Frame: Measure twice, cut once.
Reframe: Just start. See if you can figure it out as you go.
Doing your research before acting will always make sense. But like most
good things, there can be too much of it. If your caution and research prevent
you from acting and the consequences of tiptoeing into a project are not
dramatic, you might be better off jumping in to see if you can sink or swim.
For example, I became one of the highest paid speakers on the professional
speakers’ circuit for years. I got there by being terrible at the start and learning
by failing until I achieved some baseline competence. It helped that I am
immune from embarrassment, but that’s a separate topic.
If you saw the batch of Dilbert comics I submitted to comic syndicates to
start my career, you would be amazed how poorly drawn they were. And I
doubt you would find them funny. Luckily for me, one editor—Sarah
Gillespie, editor at what was United Media—spotted some kind of “voice” in
my writing that she believed she could tease out. And she did. In other words, I
started before I knew how to finish, and I figured it out.
The universe rewards action over inaction. The exception is when you need
to invest more money than you can afford to lose or take some other drastic
risk. In those cases, I don’t recommend jumping in before you know what your
plan is. But for most decisions in modern times, you can test the first step and
see what happens before going any further.
A simpler way to make this point is that you should favor action over
caution when the cost of taking the wrong action is low. Drawing some bad
comics and embarrassing myself at a speaking event are low-cost risks. It
made sense to take them.
But don’t take out a second mortgage on your house to open a cat-petting
cafe unless you have done a lot of research first. You’ll recognize the situations
in which more caution is appropriate.
SCHOOLWORK
I don’t know anyone who enjoys studying. It’s boring and painful. The reframe
that I found useful in my school days involved treating tests as competitive
events. I didn’t mind doing work to win a competitive event. But I hated
studying on the promise it would be useful someday in the future. That wasn’t
motivating.
The following reframe can only work for someone who is competitive by
nature. If you tell me doing something hard and boring will help me win a
competition, I want to get going on that hard and boring stuff right away!
Usual Frame: School is boring but necessary.
Reframe: School is a competitive event. Game on.
In my school days, it was common for teachers to let the rest of the class
know who did the best on tests, which motivated me to compete for the honor.
To be honest, I wouldn’t have competed if I didn’t think I could win often
enough to make it worth trying. So the competition has to be realistic. I
recommend competing against someone specific in your class—a friend or
even a nemesis—but choose someone you have a chance of beating on a good
day. You don’t need to tell anyone you are competing. Just compete.
Usual Frame: Compete against yourself and try to improve over time.
Reframe: Compete against others even if the others are unaware of the
competition.
It isn’t an accident that sports and politics attract so much energy.
Apparently, we evolved to compete for resources and mates, an instinct we
can’t turn off. We want to look capable compared to those around us because
that’s the best way to attract both resources and mates. If you tap into that
primal energy—the driving force of all human evolution—you will give
yourself far more energy to study harder and longer than if you are studying
because someone once told you it would help you later in life.
I’m not recommending a win-at-all-costs mentality. I don’t think that’s
healthy for most of us. I’m making the mundane observation that all managers
know: If you don’t measure, you are not managing. It’s fun and healthy to
watch improvement in your own performance, but if you want enough energy
to operate at your highest potential, consider a real or imagined competition
with someone close to your abilities. Competition is what gets your energy up.
Good intentions and discipline are not enough.
MOTIVATING PEOPLE
If you see someone do something wrong, the normal impulse is to point out the
error and explain how to do it right. In a life-and-death situation or for
anything critical, that’s exactly the right thing to do—get to the point.
But most things are not urgent. Much of life involves teaching people how to
do something you know how to do but they do not. That could involve
instructing kids, coworkers, customers, whoever. If you’re good at it, people
want you to be the boss, or at least have more responsibility. So become good
at motivating people. It gives you options.
My first comics editor was a genius at criticizing the work of artists without
hurting their feelings. My favorite saying of hers was, “Your other work is
stronger.” It was a compliment and a criticism at the same time. I laughed
when she used it on me. And that was a good outcome, too. This reframe starts
with that gem and adds some examples you can build from.
Usual frame: You did this wrong.
Reframe: Your other work is stronger.
Alternate: I think you can top that.
Alternate: I’m not sure it’s possible to do this better, but let’s find out.
Alternate: May I show you a shortcut/trick?
Alternate: Let me show you how some people do it.
People generally want to do good work. Showing someone a better way is
often all you need. Don’t ruin it with a judgy attitude. If you have the luxury of
time so people can work out the right way to do things mostly on their own,
your best strategy is to compliment what they do right and avoid any criticisms
at all.
Most criticism falls into the obvious category, meaning the subject of the
criticism is aware of what they did wrong. People usually know when they
mess up and why. What they need is extra energy and mental strength to get
past the mistake. For that, be the motivator who ignores mistakes as if they
don’t exist and serves up dopamine treats in the form of compliments for what
has been done well. This is a Dale Carnegie method, and I have observed it
work wonders for all types of people.
Usual Frame: Tell people what they did wrong so they avoid it next time.
Reframe: Tell people what they did well so they are motivated to continue
improving.
If you follow that recipe all your life and keep telling yourself the universe
owes you some luck, I like your odds.
Few things are more important to our happiness and success than pure luck.
Luck is real in the sense that some people win lotteries and others do not, and
some are born smart and attractive while others are not. But if you think luck is
something that you cannot control, you are wrong. You can control the heck
out of luck. I do it all the time. It involves moving from a place in which luck
can’t find you to a place where it can.
I’ve written this book while hoping—as authors do—that it performs well in
the marketplace. Luck will play a large role because it might only take one
major book review or recommendation to light the fuse on it. Or maybe events
in the world will line up to make this content more appealing through no effort
of my own. But there is one thing I know for sure: NOT writing a book gives
me a smaller chance of luck finding me.
The first rule of luck is that you need to “do something” to have a chance of
luck noticing you. Closely related to that rule is the recommendation that you
go where the energy is highest, i.e., a densely populated place rather than a
rural area. You want commerce and life in general to be bustling around you.
That gives you your highest odds of something lucky happening. Likewise,
joining the fastest-growing industry that will hire you probably creates more
opportunity for luck than a mature business. Follow the energy to the places in
which luck can more easily find you.
Usual Frame: Luck is random and can’t be managed.
Reframe: You can go where there is more luck (more energy).
Some of us have a hard time dealing with our own bad luck. “Why me???”
you ask. If you think the universe targeted you unfairly, that adds
psychological pain on top of whatever else is bugging you. So I use the
following reframe to avoid the “why me?” problem.
Usual Frame: I am unusually unlucky this happened to me.
Reframe: Everyone has problems. No exceptions.
We humans can be petty and jealous and vengeful and small. That’s
probably why it can make you feel better to know others have big problems,
too. No one gets through life without their share. The reason this reframe
works is probably related to the fact that you don’t mind working as much
when you know everyone else is. But if you think you are working while
others play, you will hate life. So take some comfort that your problems—no
matter how big—might be no bigger than other people’s issues you haven’t yet
heard about.
FAIRNESS
The concept of fairness is useful in sports, relationships, and other situations,
but it is a big obstacle to success. This takes some explaining because we are
wired from birth to recognize and prefer fairness. For example, if you have
siblings, you probably tried the “fairness” argument with your parents to make
sure you got an equal or better portion of whatever generosity was being
dispensed. As a kid, I tried that approach exactly three times. Each time, my
mother check-mated me with this reframe.
Usual Frame: Things should be fair. (me)
Reframe: Life isn’t fair. (Mom)
At or around the third time you hear “Life isn’t fair,” from a parent, you
realize you will never come up with a good enough argument to break it.
Could I argue that life was fair? No. Was there some law requiring fairness in
this situation? No. Did the Constitution demand it? Sorry. Did the Ten
Commandments address it? Probably not.
“Life isn’t fair” is a debate-ending reframe. I used this reframe in my limited
step-parenting experiences to good effect. I often added that fairness is not
measured in units of one day. One must look at a multi-year period to know if
something such as fairness was approached. It’s hard to debate an unknown
future from the perspective of right now. That’s why it ends the debate.
I once explained the “life isn’t fair” reframe to my stepson this way: If your
first impression is that it means you will get less stuff, you are missing the
bigger picture. The existence of so-called unfairness means you can (usually)
find situations in which the unfairness is in your favor. Be strategic. Go where
you have an “unfair” advantage. And if you can’t find an existing natural
advantage, create one by assembling a stack of talents that make you both rare
and commercially valuable. Or move to someplace that doesn’t already have
enough people who do whatever you do.
Usual Frame: Fairness is a desirable social goal.
Reframe: Fairness is the enemy of success.
The free market rewards people who solve the biggest problems, to
paraphrase Elon Musk. If you solve the world’s biggest problem, you won’t
want to be paid the same as your neighbor who has a perfectly respectable job
in the cubicle economy. That would not seem fair to you, and it would
probably prevent you from trying to solve any big problems that require
grueling work and great risk. The existence of unfairness is what drives the
entire economy. Once you embrace that truth, it will be easier to find your own
little island of advantage and exploit it.
CREATIVITY
An odd feature of my career is that people quote me a lot. Do a Google search
for “Scott Adams quotes” and a flurry of them pop up. The most viral of my
quotes—by far—is this one from my book The Dilbert Principle, published in
1996:
Creativity is allowing yourself to make mistakes. Art is knowing
which ones to keep.
That’s a reframe, but it takes a bit of explaining. The first half of the reframe
gives you permission to imagine the broadest set of ideas because you are
intentionally inviting the ones that have “mistakes” in them. But art is not
about the expected. Art lives in the so-called mistakes, the imperfections. For
example, my comic character Dilbert has no mouth. That’s a “mistake,” but for
some reason, it works. And so it becomes art.
Usual Frame: Avoid mistakes in your art.
Reframe: Invite mistakes into your art and keep the “good ones.”
The way I experience creativity is as a river of ideas flowing through my
consciousness. Nearly all of them are bad or incomplete ideas, and my brain
flushes them as quickly as they arrive. But every now and then, I get a physical
sensation from an idea. It might cause me to laugh, get goosebumps, or get
excited about a project. That’s the good one.
To put it another way, I don’t “create” ideas, I simply select the best from the
stream as it passes. And I identify the good ones by how they make me feel. I
ignore the ideas that have intellectual appeal but don’t register in my body.
Your brain doesn’t have the ability to stop thinking. That means you don’t
need to summon ideas; you only need to tell your brain what problem you are
trying to solve, then watch the ideas flow past. Pick the best ones based on
how they make your body feel.
My creative process depends as much on releasing the bad ideas as it does
on identifying the good ones. Releasing bad ideas is harder than it sounds. We
tend to fall in love with our ideas, and they become sticky. The best way to
delete a sticky-but-bad idea is reminding yourself that the active part of the
creation process is releasing the bad ideas. And if you don’t “feel” the idea—
literally feel in some part of your body—it’s not worth saving. This reframe
helps you do that.
Usual Frame: I need to come up with a good idea.
Reframe: I need to release all my bad ideas as quickly as possible.
I won’t pretend creativity is something anyone can do if they use the right
technique. Creativity, like most human skills, is a genetic gift. Most humans
have some degree of it. What these two reframes do is give you an active way
to brainstorm. Instead of trying to summon ideas, you scan a huge number of
bad ones—focusing on speed more than analysis—until one of the ideas
moves you physically.
IMPOSTOR SYNDROME
Starting a new job can be tough on your ego. You won’t understand the
company-specific jargon for weeks. You won’t know who to ask for help. And
you won’t want to continuously ask questions of the one person who might
have all the answers. In that situation, it’s normal to feel as if you are the only
incompetent person in the company. And that feeling can last.
The way to upgrade that experience is to change your frame of comparison.
Don’t compare yourself to seasoned employees with years of experience.
Compare yourself to where you were yesterday or to when you started. Focus
on what you have learned already and how quickly you learned it. As you
watch the imaginary pile of “what you learned” grow in your mind, your
confidence will come back online.
Usual Frame: You feel like a fraud. Everyone else is competent.
Reframe: You are learning fast. Look at all you learned!
To be fair, I can’t rule out the possibility that you feel like an impostor
because you are bad at your job and always will be. But if you have read this
far, I suspect you have some skills or will soon.
I would also like to offer you a helpful observation from my decades of
experience in the business and entertainment worlds: Everyone is faking it (at
least some of the time). Thanks to my odd career, I’ve spent a lot of time with
experts of all kinds: scientists, CEOs, entrepreneurs, billionaires, doctors,
lawyers, you name it. And they all have human biases and knowledge gaps. If
you don’t believe me, go to any expert with a problem that isn’t like the
normal ones. You’ll lose all faith in humanity, but at least you won’t feel you
are the only “impostor” in the game. Everyone in a new job is an impostor, and
every experienced person encountering a novel situation is an impostor, too.
You are in good company.
If you can’t shake the sensation that you are an impostor at work, it might
make you feel better to know how successful you can be with that mindset. I
felt like an impostor at every job I’ve ever had, and I wasn’t wrong. Behold the
following experiences:
In my banking career, I was offered a job as a computer programmer and
accepted. I did not know how to program anything. I signed up for classes at
night and figured it out.
In my phone company career, I was promoted to the job of engineer despite
having a degree in economics. I muddled through with the help of coworkers
who were capable.
I was offered a contract to be a syndicated cartoonist before I had ever
created a commercial-grade comic. With the help of the syndication company,
I figured it out.
I was offered a book contract despite having zero professional writing
experience outside of comic strips. That book, The Dilbert Principle, became
the #1 bestselling nonfiction book in the country.
I was offered professional speaking opportunities despite having only some
corporate presentation experience. My first outing was a disaster. I improved
steadily and became one of the highest-paid speakers in the country.
If you saw the beginning of my livestreaming career that started on a buggy
app called Periscope and branched out to YouTube and the Locals platform,
you know how low-quality it was. I experimented for years to get the show,
Coffee with Scott Adams, to the level it is today. (Still low production quality,
but much better than where it started.)
You can see from the examples that being relatively incompetent—certainly
at first—had surprisingly little impact on where things ended up. What
mattered more were the skills I was amassing while struggling on each of
those new adventures. If you feel you are taking on a bit more than you can
handle, that’s probably the perfect place to be. You can generally do more than
you believe you can, so staying in the “impostor zone” while you build your
skills is necessary for success.
If you discover a reframe that makes you feel less of an impostor—in this
book or anywhere else—go ahead and use it. If that doesn’t work, try the other
side of the sandwich and reframe everyone else as impostors. You won’t care
so much about being an impostor when you realize you’re surrounded by
them.
Usual Frame: I feel like an impostor at my job.
Reframe: Everyone is an impostor.
I use this reframe a lot. I think it’s easier to embrace the idea that everyone is
an impostor as you get older, after you have watched countless experts and
leaders unwittingly reveal their impostor sides.
DOPAMINE FAUCET
You probably know dopamine is a chemical in your body associated with
making you feel good. But you might not know it’s essential to making you
physically move. If you wanted to move but had low dopamine, you would
just sit there wanting to get up but not moving. I’m oversimplifying, but that’s
the basic idea.
Another way to look at dopamine is that it is the “currency” your body uses
to transact business. You want your body to go do some work? You’d better
have enough dopamine to pay for it.
The dopamine frame is more than just interesting. It is also a prescription for
what to do if you find yourself low on motivation, energy, or enjoyment of life:
Go get yourself some dopamine.
As luck would have it, you are alive in an age in which we know how
humans create dopamine. Apparently, we evolved to reward ourselves with a
hit of dopamine when we complete meaningful tasks. And those tasks could be
anything from cleaning the house to taking a class to improving your career
options. When you recognize your own small successes, your brain releases
dopamine to reward you. That dopamine can propel you to greater success by
keeping you interested and energetic toward your long-term desires.
You’ve probably heard it said that success leads to success. That’s true for a
variety of reasons, one of which is dopamine production.
When I first entered the cartooning business, I kept my corporate day job for
years. That meant waking at 4:00 AM seven days per week to do the comic,
working all day during the workweek, and working again at night when I got
home. As hard as all that sounds—and it was plenty hard—it was easier than
you might think because of the dopamine feedback loop. Every day without
exception, I produced a comic that would run in newspapers around the
country. It was a task with a start and a finish, per comic, and the satisfaction
each day was wonderful. By the time I arrived at my day job, I was high on
dopamine. Compare that to corporate projects that have no end, drag on
forever, and get canceled in the next reorganization. The corporate world
doesn’t offer much in the way of completed tasks that boost dopamine.
According to Dr. Andrew Huberman, you can hack your dopamine reward
system by reframing your work today as essential to the kind of future you
want. That gives you a reason to be happy every day. I call it preferring
systems over goals. If you are following a good system, the reward is that you
followed the system.
My best example of systems over goals is my gym-going habit. About five
times a year, the following scenario plays out: I put on my workout clothes,
drive across town to my gym, realize I don’t have it in me that day, then head
home without exercising. But I declare success because I focused on the
system, and that gives me a dopamine hit for successfully maintaining a useful
habit.
Usual Frame: Your mood is determined by your internal thoughts.
Reframe: You can improve your mood by completing meaningful tasks.
ART
One of the gripes I most often hear from my critics is that the Dilbert comic is
“not funny.” I don’t know how they explain the tens of millions of loyal
readers who have purchased my books and calendars and laughed out loud
when they read them. My explanation is that art is subjective. The only
objective measure of art is commercial appeal. If people want to pay for it,
that’s good art. Everything else is just opinion.
I’m not a fan of opera, but I observe that people buy tickets to experience it,
so obviously the opera-makers are doing something right. I don’t judge opera
beyond observing that some people like it. And that’s what I recommend for
you. Stop judging art as good or bad. Simply observe whether people like it
and let that be your guide to its quality.
Usual Frame: Some art is good, and some is bad.
Reframe: If there is a market for the art, it is good art.
WRITER’S BLOCK
My job these days involves writing at least one commercial-grade comic strip
per day, writing several pages for a book per day, and creating a live one-
person show on the Internet every day. Sometimes I film a micro lesson on
some topic of interest for my Locals subscribers. That’s a lot of creating. I can
do all of that because I don’t have the thing you might call writer’s block. But
to be clear, I didn’t overcome writer’s block; I reframed it out of my existence.
My reframes for writers will not turn an uncreative person into a creative one,
but I can unleash whatever creative potential you have with a few reframes
that have benefited my career. Here’s the first one.
Usual Frame: I can’t think of anything to write.
Reframe 1: I’m in the wrong environment for writing.
If I were sitting on my couch trying to write this chapter, I would be
shooting blanks. My cute dog would be pestering me, my refrigerator would be
whistling my name, and I can usually depend on some major electrical,
plumbing, or other disaster to pop up when I am within the same zip code as
my house. If I were less experienced as a writer, I would be cursing my
writer’s block.
But it wouldn’t be writer’s block at all. It would be a case of the wrong
setting. I am now writing as quickly as I can type while sitting in the snack bar
of my health club. I am surrounded by noisy toddlers, chatty diners, a TV, and
every manner of gym noise and distraction, also known as “perfect for
writing.” Weird, right? Seems the opposite of common sense, but science and
experience confirm that the best environments for writing are where you can
actively ignore the people around you. Later today I will go to Starbucks
because it is busy and noisy. I will choose the busiest and noisiest Starbucks
location from a choice of four near my home. The writing will come easily,
even with decaf.
I once wrote an entire book in a restaurant booth during the busy meal
periods. (I owned the restaurant so they couldn’t kick me out.) Not only was it
easy to write the book, but it was also enjoyable. The environment was so
perfect for writing, work became play.
I can’t guarantee that writing in public places will be better for everyone, but
I strongly recommend experimenting to see if it works for you. If not, keep
searching until you find a physical environment that does work for you.
In a similar vein, you also need to find the time of day when your brain is
naturally creative. For me, that time is 4:00-10:00 AM, which is not unusual
for writers. We tend to write best after midnight and before noon. Earlier in the
book, I discussed the reframe of managing your energy, not your time. Writing
is the best use of that reframe. If you are trying to write when your energy is
not matched to the task, you’re begging for writer’s block. Here’s a reframe
that calls it out.
Usual Frame: I have writer’s block.
Reframe 2: I’m trying to write at the wrong time of day.
Is It a Direct Sentence?
It is better to say the boy hit the ball than the ball was hit by the boy. Brains
process direct sentences faster. Tell me who is doing the thing before telling
me the thing.
Funny Words
If you are trying to make your writing style interesting or humorous, add a
funny word substitution. All you do is look at your completed sentence and ask
yourself what word substitution would sound funnier.
For example, if your sentence said you took a quick detour to avoid trouble,
you might instead say you “scampered away” or “took a hasty detour” to add
some energy to the sentence. Look at every word in your sentence and ask
yourself what word means the same as what you have on the page but sounds
funny or adds flavor or energy. Words that have embedded intentions are often
the funniest. That’s why the word yank is funnier than the word pull. Yank
implies some anger or frustration. Pull is just a functional word. Language is
full of lively, attitude-driven words you can use instead of dead words. Here
are a few examples:
Did you leave the room, or did you flee?
Did you eat french fries or did you inhale them?
Did the customer act unusual or squirrely?
For humor writing, you can saturate your sentences with interesting words.
For business or professional writing, you might want to use one interesting
word in an entire document. It will be noticed. In a good way. For example, in
the section above that talks about writing like a sixth grader, I used the word
“debris” as my interesting word. One interesting word is all that section
needed because I was gunning for comprehension over humor.
Pssst: Gunning was my interesting word in that last paragraph. Did
you notice it?
Find the interesting word in this comic.
Writing as a System
If you see writing as a process of conjuring up beautiful sentences out of thin
air and writing them down, you are likely to experience a lot of so-called
writer’s block. But if you use the method I described, you will be getting
something on the page right away and improving it from there. When I say I
reframed writer’s block out of my life, I mean I can always write a bad
sentence. And once written, that bad sentence moves me into editing mode,
which is already progress. As I fix my most recent sentence, I am likely to
have thoughts about related points. I immediately stop and capture those
related thoughts in bullet points at the bottom of my working page. Maybe I
use those thoughts later, maybe not. But writing them down gets them out of
my head so I can get back to my sentence.
And that’s how you beat writer’s block—you reframe it out of existence.
A s I often say, you don’t want to get medical or financial advice from
cartoonists. With that in mind, and with uncharacteristic humility, I
present reframes in the mental health domain that people tell me have worked
for them, some that work for me, and some that have potential. It isn’t science.
But it also isn’t dangerous. Let’s jump in.
Judging People
You might think that privately judging people doesn’t hurt anyone. We humans
judge reflexively; it’s simply something that happens in our heads. Maybe you
even share your judginess with a friend. No big deal, right?
Well, there is a downside. The frame you use to judge others is likely to be
the frame in which you come to see yourself, and worse, the way you imagine
others see you. That can rot you from the inside. Ask any teenager. They live
and die based on what they imagine others are thinking of them.
The best way to talk yourself out of feeling judged by others is to stop
judging others. Lose that frame. When you judge others on a subjective scale
of goodness and badness, you are buying into your own destruction. The more
you think of others as good and bad, the more you will suspect people are
judging you because that will become your go-to frame. Once it becomes how
you think of others, you will become obsessed with how they are judging you.
It’s unavoidable. And toxic.
To be clear, others ARE judging you. You are not imagining it. What I am
suggesting is that their judgment about you isn’t important (even to them) and
won’t affect you if you never buy into their frame in the first place.
You’re probably good at some things. The person judging you is probably
good at some things, too. If you take it further, you are inviting unnecessary
pain into your life.
Usual Frame: Some people are good, and some are not.
Reframe: We’re all flawed, and we’re all good at different things.
A healthy habit for staying out of the judging mindset involves gratitude.
Appreciate the skills and qualities of the people you find the most annoying.
There’s a person in my extended social world that I dislike and for good
reason. But I must admit he’s excellent at his job.
Every time you judge someone harshly, you buy into the idea that judging is
a thing worth doing. It isn’t. Stop judging others so much and watch how much
less you worry about being judged.
Handling Criticism
As a public figure who is reckless enough to use social media, I am viciously
criticized many times a day. A few times per year, I wake to see my name
trending on X. That is rarely a good thing. It usually means the trolls have
already begun their assault on my timeline. And yet I generally have a good
day. Do you think you could handle a daily hellscape of insults about your
work, your character, your mind, and your appearance? After reading this
chapter, it will be a lot easier. I’ll start with my favorite reframe for critics.
Usual Frame: Your critics are evil monsters.
Reframe: Your critics are your mascots.
Years ago, when I co-owned a local restaurant, one of the employees decided
to do a one-person picket line in front of our entrance every day during peak
meal periods. I forget what his complaint was, but no one else on the staff
seemed to have a problem except for their complaints about the picketer, as
they believed he was driving away their future tips. Tensions were high
between the staff and my co-owner, Stacey. At first, I advised them to wait it
out, assuming the disgruntled worker would get tired of it after a few days. But
he was feisty. He leaned into it, day after day.
One day I stopped in and watched the show. It was comical because we
didn’t regard his complaint as valid (whatever it was), and he was all alone
putting on a show. So I decided to reframe him. I turned to Stacey and told her
I liked her new mascot. She laughed. I laughed. She shared it with the servers
and kitchen staff. They laughed.
And just like that, our biggest critic became our mascot. We weren’t
mocking him so much as reframing our experience. We could let him bother
us. or we could let him be our mascot, which we all agreed was sort of
hilarious. It was an easy choice. A few days later, he gave up.
I’ve had success reframing several of my most energetic critics and trolls as
my mascots. I have no idea what impact that has on the critics or if they even
know it happened. All I know is that the moment I mentally reframe a critic as
a mascot, I feel better. Sometimes I even feel great.
Social Media
When I was a young man, life would sometimes be stressful, but at least I
could relax between the stressful situations and recharge. Today when I am
between stressful situations, I take out my phone and browse social media—
which makes me angrier and more anxious. Maybe later I turn on a movie and
watch dozens of people getting slain for my entertainment. This is not
relaxing.
I use social media because it is an essential element of my job. That might
be the case for you, too. But for most people, social media is an addiction.
They come for the dopamine hits, and if that has some long-term detrimental
impact, it isn’t obvious enough or big enough to stop the addiction. The
immediate concern is getting the next hit of dopamine. Addicts learn to think
short term.
If I tell you something is a form of entertainment, you will have a natural
attraction to it because we like to be entertained. But if I label that same
situation as addiction, no one wants an addiction. And that helps you break the
habit.
Usual Frame: Social media is a form of entertainment.
Reframe: Social media is an addiction.
You’re not entertained; you’re addicted. Once you accept that frame, you
have a chance of breaking free. I should note that social media “addiction” is
not equivalent to drug, alcohol, or cigarette addiction. Substance addictions
will not budge with reframes because addiction is outside mental control.
Breaking a bad habit is easier. Social media is more like a bad habit than an
addiction, but reframing it as an addiction is the stronger play for
reprogramming your brain. You don’t care so much about breaking a bad habit
as breaking an addiction. Addiction just feels worse. Use that to your
advantage.
Internet Insults
Every day on social media, trolls and critics attack me over my appearance,
age, intelligence, personal life, character, and talent. I’ve become an accidental
expert on how to reframe deep insults into my own entertainment, and I
recently came upon a reframe that helps a lot.
Usual Frame: An insult is damaging to my mental health.
Reframe: An insult is a confession that your accuser can’t refute your
opinion and/or has personal problems of some sort.
This reframe won’t fit every situation, but people who enjoy good mental
health are not spending much time insulting people on social media or
anywhere else. Likewise, when people have a strong argument, they stick with
facts. You only get triggered to insult someone when your argument has been
dismantled and you feel the need to act out.
On X, I use the reframe this way:
Critic: “Of course you have that opinion, Dilweed, it’s because you are
uninformed and stupid.”
Me: “I appreciate your confession.”
Then I excuse myself from the conversation without explaining what I mean
by “confession.” Sometimes I mean my critic has lost the debate because they
resorted to personal attacks. In that case, I claim victory and scamper away to
happiness. Other times, the personal attacks are not associated with an
argument. In those cases, I mean the “confession” to be about the person’s
poor mental health. I’m no mental health expert, but insulting strangers is
rarely a sign of good mental health.
When a critic (a jerk) enters “fight mode” by hurling a personal insult at you
on social media, they expect an insult in return or perhaps a blocked account.
What they don’t expect is a puzzle. What the heck does it mean when someone
says they appreciate a confession you never offered? It instantly changes the
tone of the exchange and puts you in charge because you know what you
mean, and your critic wants to know because it is about them.
Don’t tell them. Walk away. That’s how you win.
I’m also testing another reframe I borrowed from a Twitter follower that
goes like this.
Usual Frame: An insult hurts because it means someone dislikes or
disrespects you.
Reframe: A stranger’s opinion of you—even if it gets published in The New
York Times—is little more than their personal diary entry.
No one cares what you write in your diary. That’s between you and yourself.
If you choose to make your opinion public, that doesn’t suddenly make it
matter. Think of all the dark thoughts you keep to yourself. Do they matter to
anyone else? Nope. Saying a dark opinion in public doesn’t suddenly make it
matter. It’s still just a diary entry in a different form—boring and unimportant.
For completeness, I must explain why you might see me engaging my critics
more than my reframes suggest would be wise. I direct energy to a critic when
they make a defamatory and untrue claim of fact that would live forever as
truth on the Internet unless I deal with it. In those cases, I want any future
sleuths to know the false claim is disputed and why. So I create an
“interesting” body of semi-abusive content to draw attention away from the
false claim and toward my often-funny debunking of it.
For example, a prominent attorney on X accused me of being wrong on my
pandemic commentary because I tend to “trust institutional data.” I saw a need
to remind his followers that I’m the creator of the Dilbert comic and have been
mocking institutional data for more than three decades. Sometimes I think no
one on the planet distrusts institutional data more than I do. A recurring theme
of my daily livestreams involves reminding people to distrust data from any
source and why. The attorney’s post got a lot of attention and amplified
existing misconceptions about me that were, in my opinion, an obstacle to my
good intention of being a useful public voice. So I sprayed some insults in his
direction on X along with some debunking to make sure as many people saw
the correction as saw the initial claims. Fake news can get twenty times the
attention of a correction, so I try to solve for that problem by creating more of
a spectacle and sometimes being more of a jerk than observers feel is
appropriate.
Don’t be like me! My situation is unlikely to be relevant to people who are
not public figures. I only mention it because my actions will seem inconsistent
if you don’t have that context.
Germaphobe Reframe
I was a bit of a germaphobe until I learned that exposure to germs, bacteria,
and the ordinary “ickiness” of living makes your immune system stronger. The
worst thing you could do is avoid all of that until one day something gets you.
Now I think germs make me stronger. Because they do. But it isn’t the truth
of the claim that makes the reframe work for me. The power comes from the
programming that is embedded in the words.
Usual Frame: Germs will harm me.
Reframe: Germs make me stronger.
This isn’t the sort of reframe that is likely to work instantly. It might have an
immediate impact for a few readers—maybe you—because people are so
different, but that would be unusual. For most, it will take time and repetition.
Start by doing all the same cleaning and precautions you would always do, but
over time you might find yourself getting a bit more flexible about the vigor
you put into avoiding germs. You’re not in any rush. Just repeat the reframe
whenever you feel yourself worrying about germs. Give this one a few months
before you know for sure if it’s working or not.
It might seem crazy that a person can reframe a bad feeling into a good one
using nothing but the power of words. But it’s more common than you’d think.
The next reframe is my best example of that.
Coldness
Recently, I watched a friend assembling a fire pit in near-freezing weather
conditions during a party at his mom’s home. Everyone who saw him toiling
away in the backyard asked if they could get a jacket for him. He waved them
off, completely comfortable in his short sleeve shirt. I was wearing full
Antarctica protective gear as I chatted with him to ask how he was able to
handle the cold.
He told me he once had a psychedelic experience in which he realized the
sensation of cold was nothing but a signal from his body to his brain, and
unless there was a risk of frostbite, it was nothing to fear. Now he simply
disconnects the signal whenever he wants, and the cold registers as a sensation,
but it is not alarming or uncomfortable.
I didn’t believe him, of course. It sounded like a prank.
Time passed, but I couldn’t stop thinking about his story. One day, a friend
invited me to join him to try cryotherapy—the sub-zero chambers you stand in
for a short time to summon a variety of alleged health benefits. I declined
because I don’t handle the cold well. A few weeks later, another friend
messaged me to say he started a cryotherapy business, and he invited me to try
it. I declined because, well, you know.
I’m sold on the potential health benefits of cryotherapy. Everyone I know
who has tried it raves about it. But as I said, it isn’t for me. I prefer cool
temperatures to hot, but I can’t handle that kind of cold.
Time passed, and one day I was taking my garbage receptacles to the curb,
four of them in total, counting green waste and recycling. The entire task takes
maybe five minutes, and I was debating getting a jacket versus toughing it out
for five minutes in my t-shirt and jeans while temperatures were in the high
forties. It wasn’t going to hurt me, but history suggests that after two minutes I
would be shaking like a chihuahua in a gunfight.
Suddenly, a thought popped into my head that connected the stories in this
chapter. If cryotherapy is good for your health, wouldn’t exposure to ordinary
cold weather give you some portion of benefit? For my story, it doesn’t matter
if that makes sense because you know a reframe is coming and reframes don’t
care about facts or logic.
As I opened the garage door for my five-minute suffering in the cold, I
wondered what would happen if I reframed my sensation of cold as a signal of
getting healthier and stronger instead of as a signal to flee. And so I did. I told
myself the blast of cold air would be good for me, like a poor man’s
cryotherapy. It would make me stronger. The colder, the better!
I walked outside. It was cold. I think. But I didn’t feel cold. I . . . felt . . .
stronger.
What???
I would never suggest this reframe will work for you. It’s too weird even for
me, and I’m literally a hypnotist. This is right in the middle of my strike zone,
and still my mind was blown.
It was the last time I experienced feeling cold.
Okay, okay, some context. I live in Northern California, so my definition of
“cold weather” won’t necessarily match yours. I know that because I grew up
in upstate New York. You adjust to your environment.
I won’t suggest this reframe will work below 45 degrees Fahrenheit, or
somewhere in that range. But if you have a normal life, you will find yourself
in these too-cold-for-comfort situations all the time. Next time it happens to
you, consider this reframe.
Usual Frame: Coldness is pain and a signal I am in danger.
Reframe: Coldness makes me healthier and stronger.
If this reframe works for you, it might change your life in an unexpected
way. You always knew reality had a subjective component, but it is hard to
grasp how deep that subjectivity goes. If you learn to turn coldness into a
positive experience with one reframe, you will—perhaps for the first time—
understand your power to author your entire life.
Anxiety
One of the greatest keys to happiness and good health involves managing
stress and anxiety. It won’t matter to your happiness how many skills you
acquire over the course of your life if you don’t also learn to control how you
feel. Feeling stressed and anxious is a terrible experience. The good news is
there are several reframes that can help you, and quickly. I use all of these
reframes, to good effect, in my own life.
Your Ego
In the Success Reframes chapter, I told you that conquering embarrassment is
like a superpower for success. It also has a direct benefit to your mental health.
Let me tell you about an embarrassing experience that was so awful I still
cringe and perspire when I think about it.
Just kidding. I have no such experiences. I do recall feeling embarrassed at
various times in my youth, but from today’s perspective, all those stories are
humorous. The horrible “embarrassments” of adolescence either faded into
dust or transformed into my funniest stories. None lasted.
Eventually, the pattern was too obvious to ignore—embarrassments don’t
last. And that makes it easy for me to ignore the next potential embarrassment.
Worst case, it lasts a little while. Then I get distracted and think of something
else.
I can’t remember the last time I experienced embarrassment. But I wasn’t
born this way. It is learned behavior, and it took work. This reframe, which I
often repeat in my mind, helped me a lot.
Usual Frame: Your ego is “you,” and it must be protected.
Reframe: Your ego is your enemy.
The reframe tells you what to do: Kill your ego. And to do that, you need to
beat it to death with actual and potential embarrassments that have one
important quality: They don’t have a huge downside. Don’t be reckless about
it. Be strategic. Refer back to the Success Reframes chapter for a refresher on
becoming immune to embarrassment.
My career puts me in lots of public situations—interviews, speeches, posts,
podcasts, and more. All of these have the potential for massive embarrassment
—the kind that follows you forever. I suppose I’ve blundered into a healthy
number of those forever-shames over my career. I seem to rack up a new one
every few months. Sometimes they come out of nowhere in the form of hit
pieces from political partisans and culture terrorists in the media. When I see
them, I repost them. They’re attacking my ego, and I banished that useless
ghost from my life years ago. None of the hate feels as if it is about me. It’s
just noise.
The ego reframe works best when you reinforce it with real-life experiences
that keep your ego in check. I found the following strategies useful.
Develop a Skill
Get good at something. Anything. Even one skill is a safe space for your mind
in case you drift into the “I’m worthless” lane that haunts so many. If you
know you can become good at one thing—generally because you practiced it a
lot—then you know the differences in skills across humankind have a lot to do
with who practiced what. And who-practiced-what has nothing to do with your
worth.
History Is Imaginary
Are you plagued by events from your past? Most of us are, to some degree.
The ugly memories that lurk in the dark corners of our minds tend to emerge
on their own schedule and inject anxiety into our lives. If that describes you, I
can help.
History does not exist in any material way. You can’t grab a handful of
history. You can’t eat it, punch it, kick it, or photograph it. If your past is
causing you anxiety, put the past in its place. It doesn’t exist. It never will. It
can’t touch you.
Usual Frame: History is important.
Reframe: History doesn’t exist.
I use this reframe often, and it works instantly for me. It doesn’t last, but it
can take you out of your negative loop right away. After all, how can I be
anxious about something that doesn’t exist?
PHILOSOPHY REFRAMES
When you remind people that life is short, they automatically become more
flexible because no one wants to squander the precious gift of time on
whatever nonsense is making us angry now. The reframe works as well when
you remind yourself you won’t be here forever.
I don’t recommend using this reframe to talk yourself into doing something
dangerous. Use it to get moving on something you want to do but worry is
holding you back.
Usual Frame: I’m afraid to do the thing I know I should do.
Reframe: Life is short.
The life-is-short reframe can help you get off the couch and make some
decisions you keep putting off due to one worry or another. I include this
reframe in the Mental Health chapter instead of the Success chapter because
the greatest benefit is how it makes you feel. When you frame your life as a
limited opportunity, your mind automatically puts more value on each minute
of it, and the value of variety, adventure, and curiosity seems greater—much
like how you approach a vacation. Your vacation days are limited, so you have
an instinct to maximize that experience. Once you reframe your life as a
limited engagement, you automatically start operating with more boldness to
get as much as you can out of it before you go. That’s great for your mental
health.
OBSESSIVE-COMPULSIVE DISORDER
(OCD)
Obsessive-Compulsive Disorder involves thoughts and behaviors you don’t
want to experience but can’t figure out how to stop. In some cases, that might
involve needing to check ten times if an iron has been unplugged before
leaving the house, or thoughts that disaster will happen if you make the wrong
move in your daily life such as wearing the wrong shoes. These are basic
examples. The variety is unlimited. What they all have in common is they are
irrational thoughts and actions that the afflicted can’t seem to stop.
I recently ran an unscientific experiment with my Locals community. I asked
any of them who had OCD or knew someone who does to try the reframe I
will present to you in this chapter. To my delight, several reported successes. I
doubt it will work for everyone, but that’s true of reframes in general.
I explained to my Locals subscribers that hypnotists and psychologists know
people can be persuaded—and thus their brains rewired—by anything that
feels like a reason no matter how nonsensical it is. As a hypnotist, I know how
powerful nonsense “reasons” can be. In this book, I call any nonsense reason a
“fake because.” They work best when the subject wants the life change
suggested by the fake reason.
For example, if I know there will be a social “fight” over who picks up a
dinner check and I want to prevail, I prepare a “fake because” in my mind
before the check arrives. When my check-grabbing opponent reaches for the
check the same time I do, I slip in the kill shot: “You drove all the way to my
town for lunch, so I’ve got this.”
Is that a good reason? No. It only sounds like one. There might be several
other variables just as important. Watch how many fake reasons I can generate.
These so-called reasons work best if you can touch the check first.
“I got this, for your birthday, in case I don’t see you.”
“Next one is on you.” (An indirect way to say you want to see the person
again.)
“We’re celebrating your new job.” (Even if the new job was two months
ago.)
You get the point. There’s always some angle you can use to generate a
weak or even nonsense reason. I’ve been doing this trick for years, and it
works about 90 percent of the time. And it works because the other person
wants a solution to the social awkwardness as much as I do. Any reason will
do, including a nonsense reason. In those few cases in which someone fought
through my fake because and insisted on paying, they had a strong reason.
That’s just another way for both of you to win, and you still get credit for
trying to pay.
Now consider OCD. No one wants OCD, so this suggests to a hypnotist that
a fake because might work for some people in some situations—not
necessarily instantly, but perhaps over time, with repetition.
If you have OCD and want to test the method I’m describing, simply invent
a fake reason for why you can discontinue your unwanted thoughts and
activities, then repeat that fake reason to yourself every time you need it.
Usual Frame: I must do this pattern of behavior or else something bad will
happen.
Reframe: I no longer need to do the behavior because less is more.
“Less is more” is a nonsense reason in this context. But it sounds like a
reason and feels like a reason probably because most of us have heard that
phrase in situations where it made sense. In business meetings, my experience
is that those three words—less is more—make everyone in the room nod in
silent agreement because it sounds like something Buddha would say. “Less is
more” is a powerful bit of programming code that makes everything it touches
seem persuasive. Use that to your advantage.
You can substitute any other nonsense reason that sounds more persuasive to
you than “less is more.” But it will be hard to beat because it is what I call
bumper sticker wisdom—meaning it sounds like something that should be
true, and maybe you once heard a smart person say it . . . or a person who
sounded smart.
In case you haven’t noticed, I am not a doctor. If you have any concerns
about this reframe, talk to a professional and get a second opinion. But I don’t
think you have anything to lose by trying some nonsense reasons and tracking
how it works. Good luck!
Most people will tell you their names as they shake hands. The most socially
awkward people will not. If needed, follow up with, “What’s your name?”
Speak their name out loud at least once to help you remember. Use it in a
sentence if you can, and right away. People love to hear their own names. It’s
an easy and instant bonding technique. Be a name-user. This one tip puts you
in the top half of talented social talkers. Make it your superpower to remember
names. All it takes is focus and effort. Now that you know how important it is
to remember and use a person’s name, maybe that will increase your attention
to every name you hear in the future.
How to Be Interesting
Are you worried you’re not that interesting? You might be right. Most people
are not great conversationalists. It’s a rare skill. But that’s no problem because
the worst thing you could do when meeting a stranger is talk about yourself for
too long while attempting to be interesting. Instead, you want to ask questions
and show interest. You might need to fake your interest for a few questions
until you find a topic you both like. Start your question stack roughly in this
order:
1. What brings you here? (Or, What is your role today?—Use words to
that effect.)
2. Where do you live?
3. Do you have kids?
4. What do you do for a living?
The reason these questions come first is that the answers are easy. No
thinking or cleverness is required. And your follow-up questions will be
obvious. For example, if someone has kids, you ask the ages or where they go
to school.
If those questions strike you as too personal for someone you just met, that’s
an illusion. People love answering easy questions about themselves in
awkward social situations because they know exactly how. That’s how you
solve their problem. If you ask me where I live, I know exactly how to answer,
and I’m darned glad I’m not standing alone pretending to look at text messages
on my phone.
When you introduce yourself and ask questions of a stranger, you are
solving the stranger’s biggest current problem: What do I do right now? You
can accurately assume most people at social gatherings are struggling to
appear socially capable. You can make their part easy. And if you do, they will
want to talk to you all night.
Usual Frame: No one wants to talk to me. I’m boring.
Reframe: Everyone enjoys talking to people who show interest in them.
You’re only a few minutes into this chapter, and already your social skills
are in the top 10 percent of any human gathering. Literally. No kidding. And
you are about to get even better.
Physicality
As you know, humans are deeply influenced by appearance. One way to
reduce your social anxiety is to work on your diet and fitness until you feel
confident in any public setting. If you know you look good, you’ll feel less
awkward.
I’m a short, bald man with corrective lenses. If that’s all I am, I’m not
feeling too comfortable breaking into conversations with strangers. But I’m
also a lifelong gym rat, so I’m generally more fit than the public at large, no
pun intended. That helps me feel confident in social situations.
Diet and exercise are the most important levers in your life. I don’t know
what science says on this topic, but if you get food and fitness under control, I
think your improved health and vitality would translate into more confidence
in social situations. We act better when we feel better.
Have Stories
Your social interactions should center around asking questions and listening,
but inevitably you will want to tell some stories as well to keep up your end of
the conversation. I recommend framing your experiences—as you have them
—in terms of stories you will later tell.
In other words, if something interesting is happening to you, imagine how
you would tell the story. Then keep that story at the ready if you need it. It
could be your answer to “How was your day?” Here are some useful story-
making tips:
A good story is simple to understand, creates curiosity in the listener,
and has an interesting payoff or punchline at the end.
Never exceed three names in a story. If Bob is the subject of your
story, and he was with four friends, don’t name them unless that is
somehow relevant. Names clog stories. Reduce them to the minimum.
Do the entire story setup in one sentence, e.g. “I was at the recycling
center yesterday when this big bus pulled in . . .” Avoid the long
windup, as in, “I noticed my recycling container was filling up faster
than usual because we started buying bottled water.” That part is
irrelevant to the story.
Practice saying the punchline, the big reveal, or the shocking ending
in one clean sentence. The body of your story can be variable each
time you tell it, but make sure your “payoff line” is tight and simple.
Practice! Storytelling is a skill. The more you do it, the better you will
be at putting your body language and acting skills into it. People will
react to your emotional state as much as the details of the story. If you
are enjoying telling the story, the listener picks up that joy. And you
will enjoy your storytelling most if you are comfortable doing it. So
practice.
AVOIDING STRESS
I distinguish stress from anxiety because stress usually has obvious causes
whereas anxiety can be a general feeling that is immune to what is happening
that day.
Sometimes our stress comes from worrying we will make poor decisions.
But there is at least one class of problems that don’t require you to know which
path is best: things you can easily test.
If the decision is important, and you have a way to test it small before
committing to a larger decision, you have everything you need. You don’t need
anyone’s opinion on whether it is a good idea. Test and find out.
It can be stressful to think you might make a wrong decision. But it isn’t
stressful to know you can test your ideas before committing.
Usual Frame: Is this a good decision?
Reframe: Can we test it small?
If you have corporate and business experience, you are probably wondering
who needs to be told that testing before committing is a good idea. It’s
obviously the smart way to go when you can. But people who do not have that
work experience won’t reflexively ask if a thing can be tested small.
Remember the test-it reframe and try to turn it into a mental habit.
No One Cares
It can be stressful knowing others will judge you no matter what you do. I get
judged a lot in my line of work, so I have loads of experience reframing it out
of relevance. I’ll show you how.
Start by realizing there are primarily two kinds of people in the world:
and . . .
There are some weirdos in the middle, but we can ignore the exceptions. For
example, your ex-spouse or romantic partner might care what you do and
judge you for it. But you already solved that problem by breaking up.
Most of the world either doesn’t care about you at all, or they like you and
don’t judge. The latter group might even make you feel better if you screw up.
The point is that worrying about what others think of your performance is
living in an imaginary world in which people both care about you and judge
you. That is far from reality, and this reframe helps you find that truth.
Usual Frame: People judge me, so I feel bad when I mess up.
Reframe: People only care about themselves. They don’t care what dumb
thing I did recently, even if they mention it.
A lot of the so-called advice I give people depends on being immune to
failure and the opinions of others. It’s a useful skill. Years ago, I had laser
treatments on my face to remove some imperfections. I was advised to stay
home for a few weeks because I would look monstrous until the purple
bruising went down. And sure enough, I looked like I’d just lost an MMA fight
with Conor McGregor. So I stayed home and waited for the damage to heal.
But I’m impatient. My cabin fever got so bad I decided to go shopping at my
local mall and endure the staring and derision coming from my fellow humans.
Nothing remotely like that happened. Instead, I went shopping, and no one
stared at me, no one asked what happened, and no one expressed sympathy. No
one cared at all. And what was every one of them thinking instead of thinking
about me as I deserve?
They were thinking of themselves, I assume, because they care about
themselves. They don’t care about randos at the mall. I can’t read their minds,
but I do know their opinions about my face had no impact on me whatsoever. I
shopped. I went home. It was a normal day.
Prior to that day, I was already well on my way to not caring about the
opinions of strangers. But that day in the mall, I finished my journey. And my
concern about being judged never came back. I welcome you to borrow my
mantra:
The strangers care about themselves.
The strangers care about themselves.
The strangers care about themselves.
SURVIVOR’S GUILT
Let’s say you are the only survivor of some sort of disaster. If that happened to
me, I would interpret it as luck on my part and nothing more. But many people
would reflexively seek meaning for the event and wonder, “Why them, not
me?” That’s called Survivor’s Guilt.
Mechanical World
The best way to reframe survivor’s guilt depends on your philosophical view
of reality. If you believe we are a mechanical world unfolding according to the
exact laws of physics, use this reframe.
Usual Frame: Why did I survive when others did not?
Reframe: It’s no different from a clock reading 2:00 PM exactly once a day.
It is just cause and effect. It has no meaning.
In most disasters, there are survivors. They can’t all have meaning. But it’s a
safe bet that some of the survivors will search for that meaning. Likely, no
meaning is there to be found. Sometimes people just survive tragedies. Maybe
this time it was you. That’s the end of the story.
If you have a statistical view of the world, this reframe might work best for
you.
Usual Frame: Why did I survive when others did not?
Reframe: Every specific thing that has happened to me since birth is
extraordinarily unlikely. This is more of that.
Have you ever had bad luck that was super-unlucky? I’m talking about
coincidences that are mind-blowing. Sure, you have. We all have. That’s
because luck follows a natural distribution. Most situations involve average
amounts of luck, while the two extremes of super-bad-luck and super-good-
luck do happen, but not often.
Purpose
Your existence on this planet is extraordinarily unlikely. It took over 13 billion
years of evolution to bring you to this exact place and time. On top of that, you
are the product of a winning sperm and a willing egg. All the competing sperm
that day failed. Your sperm-daddy was the only one who closed the deal. From
that moment on, your life has been an unending sea of near-misses and near-
hits. If you survived an accident that took everyone else’s life, that coincidence
is no more remarkable than everything that led up to that moment. We live in a
sea of coincidence.
If you are a believer (in God), I have the strongest reframe for this situation.
Usual Frame: Why me?
Reframe: God needs you here for something important.
Is that true? I don’t know. But it’s comforting for believers. I’ve seen people
make good use of that reframe. I can’t speak from personal experience on this
one as I am not a believer. But I find value in imagining I have some sort of
purpose, God-given or otherwise.
Permission
This is a weird one. Sometimes we just need “permission” to release guilt. I’m
here to give it to you. In my capacity as author of this book—which you have
enjoyed enough to read this far—I give you permission to release your
survivor’s guilt. What happened to you was bad luck, or maybe God’s will, but
it was not about you.
Guilt of any kind is a social phenomenon, and by that, I mean you couldn’t
be guilty unless other people existed. Guilt is how you see yourself through the
eyes of others. If no other existed, you would have no one to feel guilty about
and no eyes to see yourself through.
The function of guilt is to reduce the chances of you making an unwise
decision in the future. But if the tragedy dogging you is unlikely to happen
again, your guilt serves no biological or social function. You need not be
warned against making the same mistake because the situation will never come
up again. Respect your guilt for the useful function it serves, but let it go when
it has served its purpose.
Usual Frame: I feel a responsibility to hold this guilt.
Reframe: You have my permission to release your guilt.
Sometimes all you need is an independent nudge to let it go. Let me be your
nudge.
ADDICTION
Silicon Valley entrepreneur and philosopher Naval Ravikant says the greatest
personal challenge in modern times involves avoiding (or managing)
addiction. If you don’t have an addiction problem, you probably think this
reframe doesn’t apply. But I guarantee you are addicted to something, which
might include social media, daily exercise, gambling, sex, or anything else. In
my experience, everyone is addicted to something. But not everyone is
addicted to something harmful, which leads me to this reframe.
Usual Frame: Avoid addiction.
Reframe: Choose your addictions wisely.
This reframe acknowledges the reality that humans are by nature easily
addicted, but we are not addicted to the same things in the same ways.
For ethical reasons, I can’t recommend you pursue any specific lesser
addictions to replace your more dangerous addictions, but I do recommend you
think in those terms. Look for ways to consciously add positive addictions to
your life to crowd out your less-helpful impulses. I recently added learning to
play drums to my addiction stack, and I love it. I’m also addicted to waking up
early, posting, and exercising regularly. The worst one on my list is X, but I tell
myself that’s part of my job. I have other addictions as well, but none of them
involve opioid addiction or unlawful conduct. I fill my schedule with positive
addictions to leave less room for the toxic type.
I sometimes call this reframe the Pleasure Unit Theory. The idea is that
humans need a minimum daily amount of pleasure or else life will not be
worth living. This explains why people do dangerous illegal drugs—they don’t
feel they have other options for sufficient pleasure. This suggests an indirect
way to treat addiction: Introduce lots of pleasure substitutes. Ideally, you also
want some meaning-of-life activities in your schedule, too, such as being
useful to others. Pleasure alone won’t keep you in a good place.
I have too much experience with addicts to tell you they can be cured by
taking up some substitute hobbies. I’m suggesting that whatever method you
use to treat an addiction will be easier if your alternatives offer lots of pleasure.
This is what it looks like as a reframe.
Usual Frame: People with bad judgment often pursue dangerous and
unproductive pleasures.
Reframe: People need a minimum level of pleasure to make life worth
living, and if they can’t get it safely, they will get it unsafely.
This reframe is subtle. At first glance, both frames seem to say something
similar—that humans pursue pleasure. But it is deeper than that. Once you
realize people need a daily minimum of pleasure, you understand why people
will break laws, cheat, and lie to get it. You will also understand the best way
to reduce bad behavior is to flood the zone with safe and legal options that can
act as substitutes for illegal stuff.
The practical use of this reframe is that if you know someone struggling
with any kind of vice or addiction, there’s not much chance they will stop
unless they can find some other source of acceptable pleasure. This idea is not
too far from the concept that addicts need to “hit bottom” before they decide to
turn their lives around. Hitting bottom usually signals that the pleasure part of
the addiction has collapsed. At that point, the only reasonable way to pursue
pleasure is without drugs.
What do almost all rehab organizations do as the first step? They remove all
sources of pleasure from the patient. I’m frankly surprised traditional rehab has
ever worked for anyone, but clearly some people do succeed at getting straight.
I believe the success rate would be higher if patients trying to quit their
primary source of pleasure had easy access to healthy and acceptable
alternatives. Compare trying to quit a vice while having nothing else to give
you pleasure to, for example, sitting in a massage chair listening to your
favorite music in a room full of puppies. One of those conditions will make
you want to take drugs more than the other.
I used to believe in something called willpower. The idea is that some people
had this amazing ability to endure discomfort and pain to achieve their goals.
Others had no willpower at all, it seemed, as they would make one bad choice
after another to chase small pleasures.
Eventually, I learned willpower isn’t a thing that a human or any other
creature possesses. It’s just a way for observers to explain behavior without
knowing what is happening in anyone’s brain. You might want to pause here
and debate me about the nature of free will, but I will ask you to hold that
debate because reframes don’t need to be true or logical.
Here’s the reframe.
Usual Frame: Some people have no willpower. They are weak.
Reframe: Some people get more pleasure from certain vices than you do.
I no longer judge overeaters. I used to think if I could maintain a healthy
weight, so can anyone else. Now I know I was mistaken. Once you realize
some people enjoy eating more than others, the whole world starts to make
sense.
On a scale of 1 to 10, enjoyment of food is maybe a 7 for me. I like food.
I’m just not in love with it. If I were, I’d weigh 400 pounds. And it wouldn’t be
because I lacked willpower. It would be because I loved food.
I learned this reframe from my hypnosis instructor decades ago. He was
overweight and explained it this way: “I like to eat.” The context was his larger
explanation of why hypnosis isn’t especially effective for weight loss—it only
works when the subject wants the change. And people who “like to eat” don’t
want to lose one of their greatest loves.
Compare the treatment of overeating to, for example, a fear of flying. No
one wants to have a fear of flying, so hypnosis could potentially help with that.
But cutting down on sugar, cigarettes, or alcohol would be harder because it
involves giving up something you love. Hypnosis isn’t an ideal tool for that.
BAD DAYS
Everyone has bad days, except me. I only have days that are suited for one
kind of purpose versus another. If everything goes well in my day, I feel happy
and satisfied. But if everything goes wrong in my day, I can use that energy to
handle the ugly tasks I had been putting off, and that usually works out well.
For example, if you are having a bad day anyway, you might as well fire that
employee you didn’t want to deal with before. Your day won’t get worse.
Is there some kind of risk you have been wanting to take on but couldn’t
quite pull the trigger? Skydiving? SCUBA lessons? Quit your job? Whatever it
is, it will seem less risky on a bad day.
Have you been wanting to increase your workouts but couldn’t muster the
energy? Try increasing your exercise routine on an otherwise bad day. Your
negative energy will turn into muscles.
Usual Frame: There are good days and bad.
Reframe: All days are useful in different ways.
I’m exaggerating about never having a bad day, but I think you get the idea.
Be Important to Someone
If you don’t feel a sense of purpose in life, you can find a purpose the same
way most people do—by becoming important to some other person, pet, or
group. When you feel important to the safety and wellbeing of another, you
automatically feel a sense of purpose. If you want to keep it simple, volunteer
to work at an animal shelter. That will give you an instant connection. But also
form a plan to upgrade your social life, which might take longer. A great way
to start is by taking your fitness routine to the next level. It will be good for
your mind and will probably multiply your social and romantic options.
PAST TRAUMAS
This is one of the most powerful reframes you will ever encounter. I performed
this reframe on my livestream audience, and the immediate feedback was,
“Make sure you put that one in the book!” Countless viewers reported
immediate relief. You may feel this reframe right away, too. But like all
reframes, the more you repeat them in your mind, the stronger they can get.
Usual Frame: I am a victim of my past traumas.
Reframe: History is imaginary.
This reframe works best with the context this book provides. If you
paraphrase these points for someone else, you will be doing a form of “talking
hypnosis” on your listener. That’s what I call it when there is no induction—
the “you are getting sleepy” part—and instead just guide the subject’s thinking
in a useful way.
Finding Now
Here’s a reframe that blew my mind. It’s a classic I hadn’t heard until recently.
It belongs to Lao Tzu and goes like this:
If you are depressed, you are living in the past.
If you are anxious, you live in the future.
But if you are at peace, you are in the present.
I heard another version that seems to fit the times better:
If you are angry, you are living in the past.
If you are anxious, you are living in the future.
In reframe terms, it looks like this.
Usual Frame: I am angry because something happened.
Reframe: I am living in the past.
and . . .
Usual Frame: I am anxious.
Reframe: I am living in the future (but not in a good way).
You can take the edge off any negative emotion that is past-focused or
future-focused—whether caused by trauma or not—by moving your focus to
now. This next tip will help you find the now.
You Were Born Now
Imagine you were born into the world right now with no history, no childhood,
no past. Would the dangling wires in your brain have meaning to you? You
might have the memories still, but they would seem to you like remembering a
dream and so of little consequence.
Your history and the dreams you remember have a lot in common in the
sense that neither of them exists in the world of today. It makes no difference
that your past happened in the real world and your dreams did not. From the
perspective of right now, neither history nor dreams exist. They both round to
zero. You probably already believe your dreams are not important. It’s a small
step to say the same about your history; it once existed as events in the present,
but today your history does not exist. And by virtue of not existing, it does not
touch you.
Unexpected Superpowers
One of my superpowers is my terrible childhood. I’ll spare you the details, but
I was in substantial physical pain from a health issue every day of it. I solved
that problem by the time I went to college, but that hideous experience made
me nearly invulnerable to discomfort if I needed to do something difficult to
accomplish a goal. Work all weekend? No problem. Rent a windowless room
with a shared bathroom until I could afford better? Easy. Work all day and take
classes at night? Sure. Exercise even on days I feel bad? Let’s get started.
Once you REALLY know what a bad day feels like, everything else feels
like a walk on the beach. For me, that feeling has never worn off. I can
generally outwork and outlast anyone who had a better childhood. I might be
wrong about that but note how good I feel about myself when I have that filter
on life. And feeling good is what counts.
Perhaps you had an acceptable childhood but suffered some other trauma in
your personal or professional life. I’m about to weaponize that trauma for you.
I hope you use your new power for good.
Usual Frame: My trauma crippled me.
Reframe: My trauma is why I can kick your ass.
Whatever hurts you also makes you different from the people around you.
You might be more alert to danger, less afraid of embarrassment, wiser, more
mature, angrier (in a good way), more determined, more focused, and more
willing to take smart risks. You might even discover that your trauma gives
you a purpose in life, such as helping others avoid similar fates. Trauma takes
much from us, but it never leaves without tipping. Find the power it has given
you and focus it somewhere positive.
Irrational Fears
You probably know someone who is afraid of flying but not afraid of riding a
bicycle. That’s an example of reading the risks wrong. Flying is far safer than
biking. It just looks or feels as if it would be more dangerous.
You probably knew that. Even the imaginary person in my example knew it.
But knowledge isn’t good enough to conquer anyone’s fear of flying. If it
were, no one would be afraid of flying. If you want to rewire your mind to fix
an irrational fear, logic won’t get it done. You must fight fire with fire. You
need something irrational and sticky, just like the irrational fear you are
targeting for eviction.
Now, what would be a tool to fix your thinking that is irrational but works
anyway?
Answer: Reframes.
In our imaginary example, I would not target the fear of flying even if that is
the only problem on the table. I would instead target the general idea that one
can evaluate risks by looking at a situation and using common sense. This
reframe will take some explaining, so stick with me.
Usual Frame: Safe things are safe. Dangerous things are dangerous.
Reframe: Safe-looking things can be dangerous. Dangerous-looking things
can be safe.
Consider the scene shown in the photo. I took the picture while writing this
chapter. Young people are climbing jagged rocks up a perilous path to reach a
spot from which they can jump into the ocean below. The top of the rocks,
where jumpers go, looks to be about as high as the roof of a two-story house.
In the water below are some swimmers watching the show, while snorkelers
happily swim past the rocks looking for turtles and whatnot. Below the surface
on most days are scuba excursions that travel around that cliff to their
preferred destinations and back.
Question: Which group has the highest risk?
If I hadn’t already primed you, you might have said the people making the
perilous journey to the top of the cliff are taking the greatest risk. Or perhaps
the scuba divers because they have the risk of equipment failure underwater.
Or maybe you think the spectators floating in the waters below are in danger of
being struck by a jumper.
But it turns out that snorkeling is (probably) the most dangerous activity in
this photo precisely because it seems the safest. Weak swimmers with snorkel
equipment are tempted to go too far past the cliff without realizing how hard it
might be to get back. It’s a safe-looking activity that is dangerous. I know this
from personal experience. I’m reasonably fit, and I had to push hard to get
back.
The non-snorkeling swimmers below the cliffs lazily float out to that
viewing area and back. They don’t risk the frothier waters.
The scuba divers and the cliff jumpers have the most dangerous-looking
activities, but they can see that risk as clearly as you can. So they take extra-
extra-extra care. They take so much care, they turn it into the safest thing
happening at the beach.
Commercial air travel is similar. You can be forgiven for thinking it looks
dangerous because it is, after all, a gigantic metal tube in the sky that is stuffed
with humans and flown by a guy who just had a fight with his girlfriend and . .
. she is the copilot on your flight. Or something like that. You get the point.
The whole “flying” situation feels super-sketchy.
And that’s why it isn’t.
There would be no air travel if engineers and managers had not beaten the
risk out of it until it is now one the safest things you can do.
The reframe I suggested is just something to repeat to yourself every time
you are assessing risk: “Safe-looking things can be dangerous. Dangerous-
looking things can be safe.” Keywords: “can be.”
The proposition here is that making it a habit to repeat the reframe every
time you assess risks will, over time, make it your default first-take in the
future. All it takes to reprogram your brain is focus and repetition. It doesn’t
take truth or logic. Just repeat the phrase every time you get reminded of it and
let the rest happen on its own.
If you don’t think simple repetition of phrases can program a brain, just look
at anyone on the opposite side of politics from you. Don’t those people look to
you as if they have been programmed with mindless slogans that don’t have
any grounding in fact or logic?
They think the same thing about your team, whatever one that happens to be.
And you’re both right. Ninety percent of political thought is phrase repetition.
The good news for you is that reading this book will ensure your place in the
10 percent who know it.
So the next time you see a political story in the news, ask yourself if
someone is trying to tell you a safe thing is dangerous or a dangerous thing is
safe. That’s pretty much all of politics. Politicians and pundits convince their
base to evaluate risk incorrectly by programming them with repeated phrases.
That’s all it takes. Political persuasion is more powerful than the public
understands.
Use that power for yourself. If you want your brain to act differently, remind
it to do so with sticky, repeatable phrases. Over time, they become permanent
structures in your mind. You are the author of your own experience.
OceanofPDF.com
CHAPTER 4
I grew up in a small town in upstate New York and somehow avoided learning
any social skills until I was an adult. I scrambled for decades to figure out the
rules of healthy social interactions. I won’t claim I mastered the art, but I can
save you about forty years of embarrassment by summarizing much of what I
learned in a series of reframes. This chapter includes all the reframes I wish I’d
heard when I was a young man.
BE YOURSELF
A popular notion is that we all have some core nature that is good and valuable,
and everyone else will see it, too, if we just act natural. “Be yourself,” the wise
ones tell us. And if someone doesn’t like it, too bad!
It’s hard to pick the single worst advice ever given, but “be yourself” is in the
top five. Would it kill you to work toward being a better version of yourself?
When I got rich making the Dilbert comic in the 1990s, people asked me if I
thought wealth would change me. I usually laughed and said, “I hope so. That
was the point.” I wanted wealth to make me feel successful, fulfilled, happy,
less stressed, and even healthier. And I hoped it would make me feel less selfish
and more inclined to help those less fortunate. I think all of that happened and
on schedule.
I once believed that “aging” would be all bad starting at around age thirty.
I’m writing this at age sixty-five and can report that I have been wrong for
thirty-five years straight. I suppose my basic personality has been consistent
over time, but I’ve clearly evolved into a different sort of creature, and I like the
change. I wouldn’t go back to any of my younger days. Imagine if I thought
“being myself” back then was a good life strategy. I can’t imagine the outcome.
Instead, I took the attitude that self-improvement is available in abundance, so I
grabbed all I could grab, as often as I could grab it.
Usual Frame: Be yourself.
Reframe: Become a better version of yourself.
When people tell me they “dress for themselves” as opposed to impressing
others, I assume they’re either lying or unaware of how humans are wired.
Dressing for yourself feels like the worst fashion strategy of all time. Instead,
dress for the impact you want to have on others. Whatever that is.
Which of these two things will feel better:
1. Attracting a potential mate whom you marry, have three kids, and live
a wonderful life.
or . . .
2. Walking past a mirror and thinking, “Damn, I look good to only me.”
Okay, I might have inserted some bias into those choices. But I think you get
the idea. How you present yourself will have an enormous impact on how
others treat you. People are shallow and visual. That means you will have better
social interactions if you dress for other people, not yourself. And ultimately,
your relationships are the building blocks of your long-term happiness. Manage
them with care. Self-esteem is important, too. But it’s only one building block
to better personal relationships. If you were all alone in the world, no amount of
self-esteem is likely to make you happy. You need other people for that.
Would you like a surefire way to boost your self-esteem? I have a suggestion:
Make others respect you. You already know how to get that done: Take care of
your health, finances, family, and be kind to others. That’s about it. If you do
the basics, respect comes easily. And that’s 80 percent of what you need for a
healthy sense of self.
For the remaining 20 percent of your self-esteem, go ahead and beat yourself
up for not being better. That’s a productive tension, which can help pull you
where you want to go. We humans don’t do well when all our problems are
solved. Be thankful for any useful irritation that is getting you on your feet and
making you try harder. Don’t lose that.
Usual Frame: Learn to love yourself as you are.
Reframe: Be glad your brain is pestering you to improve.
Imagine the self-critical voice in your head as one part of you that is talking
to the rest of you . . . and then don’t take yourself too seriously. You do your
best work when you are self-critical. Attacking your own self-esteem is an
example of you operating perfectly. You wouldn’t want it any other way. Self-
criticism is how you power up to make the changes you want to make.
GIVING ADVICE
In the course of your daily life, you will encounter people who ask for advice as
well as people who don’t ask for your advice but you are sure you need it.
Resist the urge. Use this reframe instead.
Usual Frame: This person needs my advice.
Reframe: This person might need some information, empathy, or some help
organizing their thoughts.
Given my flawed character, if you were to offer me advice, I might respond
in a defensive way. My first instinct would be to tell you why your advice is
worse than whatever I was already doing. If I accept your advice, it will make
me feel dumb for not solving the problem on my own. I might feel as if I moved
down a rung on the social ranking. I hate getting advice even though my
cartooning career depended on it. As I mentioned, I’m flawed. I’m also typical.
People don’t respond well to advice, sometimes even when they ask for it. It’s a
normal human thing.
Instead of advice, suppose you asked me if I’m aware of a new study that
could change my decision. I like learning new things, especially stuff that is
relevant to my life. I would see your mention of the study as helpful, and I
would be likely to research the new information on my own to confirm it.
That’s how I would turn your advice to me into my advice for myself. If you
frame your advice as nothing more than an offer of information, I will happily
accept it. Later I will feel as if I made my own decision, perhaps influenced by
what you told me.
A method I use that does not involve giving advice is asking questions about
a person’s thought process and priorities. If I can prompt you to describe how
your plans make sense and you struggle, you are likely to self-correct without
my annoying advice. The gaps in your logic will be apparent to you as you
discover you can’t describe your idea coherently.
Also, be aware that people enjoy complaining—and being heard—more than
they like getting advice, even if they ask for it. Sometimes the best way to help
is to be an empathetic listener. I’ll trust you to read the room and know when
listening is the best strategy for being helpful.
HANDLING COMPLAINTS
In my teens, I worked at the Sugar Maples Resort in upstate New York, and I
learned a valuable lesson from my boss. One of my jobs involved working the
front desk and taking complaints from customers on various imperfections in
their rooms. My boss told me my job was to write down the complaint in front
of the guests on a form titled “Work Order.” That’s how the guest would feel
“heard.” And I could tell from the guests’ reaction that it worked. They always
acted as if they had successfully completed a task. They left the front desk
happy.
The flaw in their plan is that many of their complaints were logically or
practically impossible to fix. That didn’t matter, as my boss explained. He told
me some guests just enjoy complaining, so if you listen to them, they’re happy.
You don’t even need to fix their problem. The “being heard” part is what
matters more to some guests.
We fixed whatever was fixable, but that was maybe half the complaints. As
events played out, my coworkers and I started competing to see who could
crumple up and toss the Work Order form in the trash the fastest before the
guest got too far away. Only one guest heard the crinkling and challenged my
coworker about it. I think he said he discarded something else.
Usual Frame: People who complain want solutions.
Reframe: Some people who complain just enjoy complaining.
The practical implication of this reframe is that you need to know what
people want, not what they ask for. If you deal with enough complainers, you
soon learn which ones are doing it for their own entertainment, or to feel
powerful, and which ones have valid problems in need of fixing. There is no
obvious way to know in advance the motivation for people’s complaints. But
you can usually figure it out if you look for a pattern in which the complainer
puts more energy into the complaint than the solution.
TOXIC PEOPLE
You might have someone in your life who has a so-called “strong personality.”
That’s one way to put it. But if you accept that frame, you’re probably already a
victim or will be soon. If someone with a “strong personality” does something
messed-up that affects you, you might be tempted to chalk it up to that strong
personality.
Don’t do that.
“Strong personality” is usually a nice way to say a person is toxic. And in my
experience, toxic people can’t change. They have a different reward system,
which means they’re acting rationally according to their priorities. For example,
your reward system might involve feeling good because you helped someone. A
toxic person would be rewarded by watching you fail so they feel superior.
The only known way to deal with toxic people is to remove them from your
life and block them on all social media. Don’t fall for the trap that if you fix
their current problems, it will be smooth sailing. Toxic people never run out of
current problems.
Usual Frame: This person has a strong personality. I must become stronger
to deal with it as an equal.
Reframe: This person is toxic. I must escape now.
The universe is very old. In all that time, no one has ever expelled a toxic
person from their life and regretted it. You will not be the first. It’s one of the
few things in life that works every time.
COMPLIMENTS
Giving a compliment is an easy way to improve your life experience. When you
offer a sincere, unsolicited compliment, people remember it. They have a better
feeling for you and are more likely to hire you, befriend you, marry you, trust
you, buy from you, and just about anything else with you. Most people get zero
compliments during a normal day. If you’re the one who breaks that streak, you
will be remembered in a positive way.
But what’s the downside?
In America, at the time of this writing, the downside is that any compliment
from a male over the age of twelve can be construed as suspicious, especially in
a work environment. Your culture might be different. I trust you to know when
a compliment is appropriate. Outside the workplace, the risk of complimenting
a person is low. I’ve been complimenting people my entire life, and I don’t
recall a negative outcome. It’s one of the lowest-risk ways to get “free money”
that this reality offers. And by free money, I mean you give people a good
feeling about you.
Usual Frame: Giving compliments is awkward, creepy, or manipulative.
Reframe: Withholding a compliment is almost immoral.
Life can be challenging for even the luckiest among us. One unexpected
compliment can turn someone’s day around. And it costs you nothing to deliver
your little verbal bouquet of niceness. If you have a positive thought about
someone, let it out.
But don’t be weird about it. I favor the drop-and-leave approach, which I
encourage you to borrow. It involves dropping a thick compliment and
immediately changing the subject before your target has a chance to feel
awkward or even respond. If you compliment and then linger on the topic, your
target will either feel awkward or act humble and deny the truth of it. When you
do the drop-and-leave method, the compliment is delivered, and no one has
time to feel awkward. Mission accomplished. Only use the drop-and-leave
when you don’t know the person well enough to know how they will take a
compliment. Someone you know well, such as your spouse, might want you to
linger after a compliment, maybe suss out some details, view it from multiple
angles—that sort of thing. You’ll know when to linger.
As you can imagine, this daily recurring nightmare causes a problem for a
hungry man. He must make a dining decision via the process of taking charge
while also not doing anything of the sort. If the man approaches this trap as a
decision that must be made between two willing parties, he will be doomed to
frustration. But if that clever man reframes the situation, it will be easy to
navigate it.
Usual Frame: I’m trying to make a dining decision with a crazy person.
Please shoot me.
Reframe: It’s not about food. It’s about the illusion of control.
Here’s how the man in this situation can solve the problem of taking charge
and not taking charge at the same time: He can offer two restaurant choices—
presumably out of many—and ask his partner to pick one. Narrowing the
choices to two solves the “taking charge” part because it shows initiative while
also providing some choice—but not too much—to his partner. Barry Schwartz,
author of The Paradox of Choice, tells us that people become unhappy if they
have too many options. The more options you have, the more likely you will be
filled with self-doubt about whether you chose correctly. And I observe that to
be the case. Whenever people have too many options, they get stressed out. If
you don’t believe me, look at the faces of diners who are going to the
Cheesecake Factory for the first time. The menu is the size of a dictionary. No
one appears to be happy when they’re looking at it.
Okay, I know the imaginary woman in my example will reject both restaurant
choices. But she will probably also make her own suggestion at that point, and
the clever man accepts it immediately. Problem solved: The woman observes
the man taking charge and doing something useful—narrowing the choices to
two. Then when the woman rejects both choices and suggests one she would
like instead, she also gets the dining option of her choice. The man gets a win
for taking initiative, and he typically doesn’t care too much where he ends up
eating. Everyone wins.
Framing the situation as a question of control instead of a food decision
opens new options for a solution, including tweaking the decision-making
process by narrowing the choices to two. In contrast, framing the struggle as
trying to make a rational dining decision with an irrational partner doesn’t give
you much to work with.
Before you start emailing me, I am aware that not all people are alike and that
you are especially awesome and easy to work with. But I think more than a few
readers of this book are living this dining-decision nightmare and will be happy
to try my reframe.
If you find yourself on the receiving end of a “Where do you want to eat?”
question, you need a different reframe. You might think that not hogging the
decision to yourself is a polite position to take. But it probably isn’t because the
asker might have wanted to share responsibility with someone for the decision.
Not much good can come from, “I don’t care.”
A better way to frame that situation is that the asker wants a copilot for the
decision, and nothing will happen until that position is filled. Here is the
reframe.
Usual Frame: I need a decision.
Reframe: I need a copilot to share the blame.
My mother taught me this reframe. Sometimes it isn’t about the choice.
Sometimes it’s about finding a way to move forward. Never say you don’t care;
just choose. Everyone will be glad you did, and you will appear to be a leader.
If someone doesn’t like your choice, they’ll probably let you know.
Of all the reframes in this book, the dining decision reframe has the most
universal application. Most of us deal with the “Where do you want to eat?”
trap. You’ll be amazed how well this solves it.
These reframes work for any choice in which your honest answer would be “I
don’t care.” It isn’t limited to food. The method can work in a variety of
professional and personal situations.
The first time you try one of these reframes, you will probably silently thank
me in your mind. And I will silently say, “You’re welcome” because I can sense
these things.
HUMOR
If you are not naturally funny, wouldn’t it be nice to know how to create
humor? Everyone likes a good laugh.
Most humor comes from referencing a known pattern and then violating that
pattern in a clever and surprising way. For example, when characters act against
their stereotypes—a common humor formula—the stereotypes are the pattern
being violated. An example would be a cute bunny rabbit that is also a deadly
assassin.
Standup comics often create jokes by first describing what one group of
people can get away with in society, then violating the pattern with “imagine
me trying that.” For example, the comic might describe some bad behavior a
celebrity allegedly got away with and follow with an “imagine if” story in
which the comic tries the same behavior as the celebrity, but it doesn’t work
out.
In movies, a common plot device is the “fish out of water.” That’s another
way to say a quirky character is dropped into a situation for which they are not
equipped, and hilarity ensues. That too is a form of pattern violation that creates
humor.
People who don’t write jokes for a living often describe humor as “bad things
happening to other people” or “tragedy plus time” or simply a matter of
“surprise.” But that level of description doesn’t help you write your own jokes,
which is what I want for you. You might find it helpful to reframe humor as
pattern violation because that gives you a starting point for writing a joke about
anything.
Here’s the humor reframe.
Usual Frame: The usual patterns hold (non-humor).
Reframe: The usual patterns are violated (humor).
You get extra energy from a joke if the pattern you are violating is one in
which the people in power—or polite society in general—don’t want violated.
That’s why it’s so easy to write jokes about a cop who doesn’t follow the rules,
the lawyer who can’t lie for his client, the doctor with the unpleasant bedside
personality, or the soulmate who is a monster. If you start with a pattern
violation, writing the jokes that go with it is easy.
Pattern violation isn’t the only way to write humor, but the other methods
don’t give you such an obvious starting point. Just ask yourself what is the most
common and expected way for a given character—your coworkers, your family,
professionals, anyone—to act and see what happens if they do the opposite. It’s
usually funny before you even write the joke.
Do you remember a story about a mail carrier who was taking home all the
mail he was supposed to be delivering? That’s funny from the start because he
did the opposite of delivering the mail. He violated the mail carrier pattern.
You can also create humor by calling out a common pattern of human
behavior that no one has yet mentioned. Recently, a friend mentioned the angst
of discovering a hole in one sock and feeling guilty for even considering
discarding the surviving sock simply because it no longer had a partner. If you
have ever had that sock-empathy thought, you probably laughed. Topics that are
familiar to you but not already picked over by comedians will work best.
As you see from the examples, you can create humor by OBSERVING
human patterns—and calling them out—or by VIOLATING human patterns. If
you’re using the observing method, you can generally only refuel your
creativity in an accidental way—by noticing something in your normal day. If
you take the approach of violating a pattern, you automatically have a starting
point and the germ of an idea for how to proceed.
Side Note: Pattern violation is also one of the top recommendations for
making memorable presentations. If you have a theme for your slides, violate
the theme on the slide that is the one you most want your audience to
remember. Pattern violations—like a stain on a white tablecloth—capture your
attention, and that’s exactly what you need to create memories and have impact.
Weirdly, the other most common way to create humor is by writing characters
who are acting exactly as you would expect if you were a bigot of some sort.
For example, the Dilbert comic character is an engineer, so you would expect
him to act a certain way because you are a bigot—you assume he is a socially
awkward geek. I can get away with gentle mocking of engineers because I
revere them, and I’m a professional humorist who knows where the boundaries
are. You probably don’t want to target any group to which you do not belong.
And even if you are part of that group, it’s probably better to play it safe.
Imagine the next person you encounter doing exactly the opposite of what
their personality would suggest. It will probably make you laugh. And now you
know how to create humor.
MARRIAGE
We like to think of love as the process of finding a soulmate. That’s a fun,
romantic way to frame it. But realistically, humans can fall in love with
whoever is nearby and willing (within reason). And we do, for better or for
worse.
But a new view of marriage is gaining traction in some circles. By this view,
marriage is about finding someone who AGREES to be your partner and
protector for life. Obviously, you want to be compatible in all the ways you can,
but the highest priority in this new model is the promise you make to each
other, not the love, and not the soulmate part.
You want to have love, and you want to feel your partner is your soulmate.
But romantic love and lust have a way of fading over time, no matter how
diligent you are about keeping things fresh. Promises are different. A promise
kept for a long time becomes more valuable, not less. And a promise to look
after each other until death do you part is the ultimate valuable thing for a
human. Look for a partner you can love, but on top of that, make sure you find
someone who values a promise.
Usual Frame: Marriage is about finding your soul mate.
Reframe: Marriage is about finding love with someone who values promises.
As my critics delight in noting, I’m the last person who should be giving
marriage advice. I’m zero-for-two in that department. I have sufficient self-
awareness to recommend you avoid whatever I was doing. But this might be a
situation in which my overclocked self-esteem can help you. I’ll tell you the
reframe I use to excuse my own marriage failures. It can help you, too. It goes
like this.
Usual Frame: Marriage is a great system, so if your marriage fails, that
means one or both of you messed up.
Reframe: So many marriages ending in divorce proves that marriage is a
poorly designed system.
To be clear, marriage is a great system for some percentage of the general
population. I don’t think that percentage is greater than 25 percent or so, based
on my lifetime of observation. People are different. We wouldn’t thrive in the
same jobs, the same sports, or even the same weather. We don’t like the same
music, food, or pets. It should be no surprise that the institution of marriage fits
some people perfectly while failing others.
Monogamous marriage-for-life is a pre-Internet system and mainstay of
human civilization for quite some time. During its glory days, traditional
marriage made sense because men and women brought different things to the
marriage—things the other could not easily provide. But in the age of equality,
every individual can handle a solo life without that much special effort. No
mate needed. For that group, marriage is designed to fail. And by that I mean a
spouse will generally, over time, start to look worse than a coworker, friend, or
almost anyone else. Everyone but your spouse has the advantage of being able
to show only their good side. Spouses don’t have that option. That’s why they
can’t compete.
Marriage would work better if people didn’t have easy Internet access to
alternatives, but they do. The system guarantees that a couple will start to look
increasingly flawed to each other while serving up unlimited mating
alternatives—and worse—endless love stories of fictional people who are
happily married and always romantic.
I often advise “follow the money” when trying to predict anything. With
marriage, there can often be financial incentives to divorce, especially for the
person who brings the least financial strength to the marriage. If one partner can
leave a suboptimal marriage and take a good chunk of money, and maybe get an
automatic babysitter during the shared custody years, that makes divorce feel
like a practical option, if not desirable. I don’t believe many people divorce for
money alone, but “follow the money” predicts better than you wish it would. Be
realistic if you plan to take a marriage path. That’s all I suggest.
BREAKUPS
If you live a normal life, you will probably experience several breakups. They
will hurt. I have some experience in this domain and can share my most
effective reframes. Realistically, time is the only healer, but you might be able
to handle the recovery better with some useful reframes.
Usual Frame: I want my relationship to last forever.
Reframe: Nothing lasts forever.
Best case scenario, you spend your lives together until one of you watches the
other die of age-related problems. Life is not designed to give you a happy
ending. And nothing lasts forever. As awful as this sounds—and it is awful—
the sooner you embrace doom as inevitable, the sooner you can stop worrying if
things will work out for you in the end. In the long run, all businesses will fail,
all governments get replaced, and all humans expire. If humans did not
experience loss, we would have no capacity for joy. And you and I want joy.
Here’s another reframe I found useful.
Usual Frame: This breakup ends my hopes for happiness.
Reframe: There are happier third marriages than first.
I have no idea if that is true, and I don’t plan to research it because accuracy
is not an active ingredient in reframes. Anecdotally, people in their third
marriages do seem happier, and that’s good enough for me. If you have never
observed that pattern, perhaps this reframe is not for you. But if you have, tell
yourself the relationship you are leaving was practice. The odds of getting the
right relationship pairing on the first try or even the first several are low. But the
odds of finding one of your million-or-so best potential matches in the long run
are good.
Breakups can signal the beginning of hard times. But just as often, and
perhaps more often, the freedom you gain from a breakup starts to pay off right
away. You will rediscover some of your favorite activities, have more time to
work on fitness and your career, and still upgrade your relationship in time.
Don’t rush it.
Here’s a reframe that captures all of that.
Usual Frame: I have lost my soulmate.
Reframe: I have a million soulmates I have not yet met.
Not counting online dating, the main place people meet and fall in love is in
the workplace. What are the odds that you and your soulmate ended up working
for the same company? The obvious explanation is that humans can fall in love
with a variety of people. If you are experiencing a breakup, you are not losing
your soulmate. At worst, you are losing one of your million-or-so soulmates.
One of the best reframes for surviving a lost love comes from Dr. Seuss. It
shifts your focus away from wallowing in your own pity to how lucky you were
to have experienced that human connection in the first place. It’s easy to lose
sight of that.
Usual Frame: I am crying because my relationship ended.
Reframe: “Don’t cry because it is over, smile because it happened.” — Dr.
Seuss
My closing advice for this topic is to talk to people who are delighted they
broke up with their exes. They’re easy to find. Most recently divorced people
fall into that category. When you’re in the middle of your breakup recovery
period, feeling happy again can seem impossible. All those now-happy people
thought something similar. Learn something from their numbers.
TALKING TO TEENAGERS
If you are an adult with teens in your home, you have experienced the joy of
trying to reason with them. This generally devolves into you-against-them in a
power dynamic that turns into shouting and tears and bad feelings that can last
days. The teen sometimes has some impact as well.
One solution you might try involves explaining to the teen that everyone
starts life with a young brain, including the two of you. If people are lucky, they
live long enough to have an old brain that is past its expiration date. Somewhere
in the middle are the people most capable of making decisions, and that’s where
the parent happens to be. You wouldn’t want to ignore biology; human brains
are at their best somewhere in the middle of a person’s lifespan, not at either
end.
Great power comes with great responsibility—to paraphrase Spider-Man—so
it’s your job to keep the teen safe and on the right track, and you take your
responsibility seriously. That’s why you are making the decisions, not the teen.
There’s a reason Americans can’t run for president until age thirty-five. When
it comes to life-and-death decisions, we want the best brains on our side.
Without getting political, there is a good reason citizen are concerned when
their president is over age seventy-five. Beyond that age, citizens can’t be sure
what we’re getting.
That’s the little speech I used with my stepson. Obviously, he never changed
his mind about what he wanted and why, but he understood my reasoning and
had no counter to it. That’s why we got along. I never made it personal, and I
carefully explained why it was in his best interest—like it or not—to do what I
asked or advised him to do. I also never tried to give him advice in a domain he
knew better than I did—such as snowboarding—to keep my story consistent
about who should be making decisions. Had we gone snowboarding together, I
would have followed his lead within reason because that was his domain.
Here’s what it looks like as a reframe.
Usual Frame: A teen can’t understand the “reason” parents have given, and
it turns into a power struggle.
Reframe: The parent is a guide for young brains that are not yet capable of
understanding adult reasons.
Here’s another reframe that can take energy out of the you-versus-them
dynamic. Frame the issue as you being responsible for the teen’s future self, not
the current version of the teen.
Usual Frame: I’m talking to you, teen, and this is between us.
Reframe: I must answer to your future self, not your current self.
The idea is to reframe the conversation as you siding with the teen’s future
self against the current teen whose brain is not yet developed, and I recommend
explaining it that way to the teen. That way, it’s two against one. Tell the teen
you’re raising them to become a successful and happy adult, and that adult will
someday hold you responsible for what you do to their teen self. When the teen
says (and they always do), “I don’t understand why you are making me do
this!” you can simply answer that their future self will thank you for not taking
the advice of a minor with a half-baked noodle for a brain. This framing allows
you to take sides with the teen—albeit their future self—against the current
version of the teen who has not yet developed risk management skills. If I tell
you I’m siding with future you, not present you, it’s a bit of a mind-bender. It’s
hard to feel anger toward someone who is taking your side more aggressively
than you are.
By the way, this is an example of embrace-and-amplify persuasion, in which
you take the teen’s side more completely than they take it themselves. They
want to maximize their today selves, usually in some fleeting and selfish way,
whereas you are maximizing their entire lives.
The key to making this reframe work is to remove all emotion from it. Keep
insisting the teen’s future self will be happy you acted the way you are and
agree with the teen when they say they “don’t understand” why you are being
the way you are. Tell them that’s exactly your point—that they don’t yet have
the capacity to understand their long-term best interests, but their future self
will. And you answer to their future self—the complete person—not the half-
done version.
Full disclosure, this might be the weakest reframe in the book, but it might
work better than whatever-the-heck you were doing. Don’t expect any
conversation with teens to end in hugs and gratitude. Teens are still teens. But
you might be able to use the reframe to detach your emotions from the situation,
and that can keep a lid on how heated things get.
Oh, and you probably shouldn’t use the term “half-baked noodle” when
talking to a teen. Throw in some adult words such as maturity, fully developed,
and even actuarial tables if you want to be a showoff. Read the room.
That said, if you’re only in it for your entertainment, wait for the inevitable
teen complaint of “I don’t understand why . . .” and reply with “That’s exactly
my point. If you could understand this situation in full, it would mean you were
ready to make decisions without me. I love you. Do your homework and go to
bed, you rascal.”
LATENESS
Do you know anyone whose lateness is so epic that it defies all explanation? If
you ask why they’re late, they might offer reasonable explanations such as
traffic delays or some hold-up at work. But over time, you notice the same
people are always late while others are nearly always on time. That’s probably
not a coincidence.
What’s up with that?
You probably assume the always-late person in your life is incompetent or
uncaring or both. But I’ll bet you can rule out uncaring because the lateness
almost certainly applies when no one pays the price but the perpetrator. And
you can probably rule out ordinary incompetence because people of all
capabilities can be either habitually late or punctual.
I was baffled by the phenomenon of the always-late until I heard an expert
explain that people with ADHD are not “distracted” as we commonly believe;
they have time blindness. They live in the now, meaning they act on the most
interesting or critical thing in their immediate surroundings instead of doing
what they need to do to satisfy their future hopes and plans. They are blind to
the existence of their future selves whenever they’re in the moment.
For contrast, I’m generally on time for everything. I also have an ability to
visualize imaginary futures in such vivid detail that they influence my
immediate actions. When I do the right things in the present, I see my
imaginary future take shape the way I’d like it. You could say I live in the
future. Intentionally. Here’s the reframe.
Usual Frame: People who are always late are either incompetent or uncaring
or both.
Reframe: Some people have time blindness.
The value of this reframe is that it changes how you feel about the always-
late person. Perhaps it helps them understand themselves, too. The lateness isn’t
personal if it happens in every context. My experience with the always-late
agrees with the experts. No amount of better planning or incentives helps the
always-late because they are not intentionally late; they are oblivious to the
future. It isn’t personal. It’s just how they’re wired. You will have to adapt if
you want them in your life. They would adapt to you if they could.
That said, people are different, and I suspect a gifted hypnotist could help an
always-late person develop a habit that supports punctuality. The trick would be
to add some sort of trigger that can happen in the “now” to connect an always-
late person to their schedule and timeline.
I have a lifelong habit of never being out of sight of a clock or my phone
when I’m getting ready for anything. I check the time reflexively every five
minutes or so and micro-adjust my schedule as I go. I doubt the always-late
impose clocks on themselves as aggressively as the always-punctual. But it
might be a habit that could be developed, perhaps with help.
One of the most useful ways to view human behavior is that we are just as
trainable as dogs. No offense intended to dogs. If you get a reward for a thing
and repeat that pattern, you build a subconscious habit. This is true for any
animal, including you. For example, some dog owners teach their dogs to make
eye contact on a regular basis while walking together to “check in.” You do this
by giving the dog a treat for randomly looking in your direction until the
behavior locks in. Once it locks in, it becomes a habit outside the dog’s
conscious control. In effect, you reprogrammed the dog.
Now imagine a human with a smartwatch and an app with an avatar of your
choice that does nothing but compliment you and remind you to stay on task
whenever you check the time. Everyone likes compliments, even from
machines. That’s why video games give you rewards for achievements and slot
machines make happy noises for jackpots. Those are forms of compliments, or
affirmations, and they’re addicting. If you could create an addiction for
checking your smartwatch—to get your reward every five minutes—then it
reminded you to get back on task, would that make you less late?
I don’t know. It probably depends on the individual and the quality of the
app. If you want to be late less often, or if you want to help someone else in that
situation, I recommend experimenting to see if you can form an addiction to
some sort of reminder that can become a subconscious habit.
The “poor man’s” version of this would involve complimenting yourself
every time you look at a timepiece, as in, “You are so smart,” or whatever
doesn’t sound weird to your ear. Start by doing your micro affirmation no
matter the reason you notice the time, even if you only saw a clock in your
visual field by chance.
Ideally, you want your compliment to yourself to be something you would
naturally be reminded of in your daily actions. “Smart” works well because
we’re always judging our actions as smart or not. Over time and with repetition,
anything that makes you think of your own intelligence or that of anyone else
should trigger a reflex to check the time.
I am writing this at Starbucks near my home, and I have reflexively checked
their clock a dozen times . . . and they don’t have a clock. But my brain wants
the clock to be right above the service bar. So I keep looking for it, by habit,
about every five minutes. I don’t have a lateness problem, and you can see why.
I doubt ADHD—or whatever causes future blindness—can be cured by
subtraction, as in making it disappear. I think your best bet is to add habits—
like software patches—to tame it.
I had one stepdaughter who got ready for school as soon as she awakened and
used the extra half-hour before the drive to her campus for personal
entertainment. Her sister did the reverse—she sought entertainment when she
woke up and got ready for school just before she needed to leave. Guess which
kid was on time every day and which was often late.
Having a good system for being on time matters. Perhaps a hypnotist or
counselor of some sort could help an always-late patient build such a system.
Your so-called common sense might tell you that fixing lateness in another
person or even in yourself should be easy. In practice, it might be one of the
hardest traits to rewire. I’ve described some low-effort hacks that might help.
What have you got to lose?
ACTS OF KINDNESS
A quote of mine on kindness from years ago recently went viral. It, too, is a
reframe: “Remember there’s no such thing as a small act of kindness. Every act
creates a ripple with no logical end.”
Usual Frame: Small acts of kindness are good.
Reframe: There are no small acts of kindness.
When I was fourteen years old, my neighbor—who used to overpay me for
shoveling the snow off his sidewalk and driveway—showed me a small act of
kindness with some life advice and a delicious Greek pastry. It took about a
minute. That was fifty-one years ago, and I remember it like it was yesterday.
The gentleman passed away decades ago. But he will not be forgotten as long as
I’m still around.
In my early thirties, I wrote a letter to a professional cartoonist, Jack Cassady,
to ask his advice on how to break into the cartooning business. Jack’s advice—
which arrived in two separate letters—probably took him less than an hour in
all to put together. It changed my life forever.
Some years after Dilbert became a huge hit, I was invited to lunch by a young
lawyer who had just launched his own comic strip and wanted some advice on
making it successful. At the time, his comic only ran on one website, and I
don’t think there was much, if any, money involved. I spent ninety minutes of
my life dispensing my best advice as he took notes between bites of lunch. That
young man was (and still is) Stephan Pastis, creator of the hugely successful
comic strip Pearls Before Swine and creator of Timmy Failure, a successful
series of books for kids. Has Pastis paid forward my act of kindness by advising
other young cartoonists?
Of course he has.
There are no small acts of kindness.
OceanofPDF.com
CHAPTER 5
I often hear from people on social media that one or more of my reframes on
diet and exercise helped them lose massive amounts of weight, often 40 to
80 pounds or more. This outcome is perhaps the most surprising part of my
career, and I don’t expect you to believe it’s real until you finish this section of
the book. I think you will see the potential right away, and you will know if it
works in only a week or two. It won’t cost you a penny. All you need to do is
think about diet and fitness in a new way that I’ll describe here.
Exercise
Everyone seems to have an opinion about how to exercise right. There are
thousands of books on the topic with all kinds of variations. It can be
intimidating to the non-athlete. That’s why I recommend reframing all the
complexity away and instead focusing on the few things you need to get right
to have a strong foundation.
Usual Frame: Exercising requires willpower and motivation.
Reframe: Exercising is easier than not exercising if you turn it into a habit.
You can learn to love exercise and turn it into an addictive habit by not
overdoing it, not doing boring exercises, and rewarding yourself every time.
For example, you might start by taking a nice walk in the evening and
rewarding yourself with a delicious protein shake. If you keep up the walking,
it will eventually start to feel too easy to do short walks, and you will naturally
extend them. Then let’s say your friend invites you to go on a bike ride, and
you haven’t ridden in years. Your walking habit will give you confidence you
can pedal okay, too, so you say yes.
The thing you do NOT need to focus on—at least initially—is obsessing
over the “best” form of exercise for you. That question is settled: The best
exercises are the ones you are willing to do. And if you start with some painful
and challenging form of exercise, don’t expect to be doing it for long. Your
brain will talk you out of hurting your body. This is a hypnotist’s truth: If you
punish yourself for an action, you can guarantee the action will not last.
Once you become “one who exercises,” you will discover you learn a lot
about alternative methods from others. Your fitness education will happen
organically. People like to yap about their exercise systems. You can’t avoid it.
You will get dragged into learning more than you ever wanted to know about
exercise.
Usual Frame: It’s important to learn the best ways to exercise.
Reframe: The best exercises are the ones you are willing to do.
I’m a lifelong gym rat, and 90 percent of what I know about fitness came
from clicking on articles on the Internet and being near people who know how
to do things right. You can do the same. Once you turn your fitness into a
routine, you begin the infinite journey of refining it for your needs. You’ll get
there. What matters most is that you’re physically active every day. The rest
will follow in time.
Sleep
It isn’t my imagination that people are complaining more than ever about a
lack of sleep. Modern life and sleep are not compatible. I’m going to assume
you already know all the tips and tricks for good sleep, so I won’t cover them
here. If you need those tips, you can google “how to sleep better”—or any
variation—and get the same set of useful tips on a variety of sites. All I will
add to the skill of sleep is this one reframe.
Usual Frame: I can’t get to sleep.
Reframe: I didn’t work hard enough.
For the first several years of my cartooning career, I kept my day job at the
local phone company. I woke up at 4:00 AM every day and collapsed into bed
around 10:00 PM every night, having completed two full-time jobs and usually
some exercise. In those years, I never had a problem with sleep. I would be
unconscious in minutes and sleep through the night.
Other times, I experienced days in which I had more leisure than work. On
those lazy days, I sometimes didn’t make it to the gym. Getting to sleep under
those conditions was a struggle.
Once the pattern became clear to me, I started using sleep as a gauge for
how much energy I “wasted” by not working hard enough to make sleep
automatic and easy. Now I know to burn off my extra energy in the early
evening if I haven’t done enough work or exercise by then. So instead of
focusing on the going-to-sleep part of the going-to-sleep process, I focus on
living the kind of day that makes sleep easy and automatic.
This reframe won’t work for all readers. I dislike sleep in general, and I’m
ambitious by nature, so the emotional impact of reminding myself I “didn’t
work hard enough” hits me like fighting words. If you love sleep, and you’re
not trying to conquer the universe, this reframe might not be for you.
If you are not convinced you can “work” yourself into better sleep, test it for
yourself by taking a long walk—or whatever you prefer for exercise—and
mentally track how you sleep after exercising that day versus on your non-
exercise days. You should notice a big difference. And that will be your
motivation.
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CHAPTER 6
Reality Reframes
NUCLEAR POWER
In February 2022, The Wall Street Journal reported that the European Union
was attempting to reframe nuclear energy as “green” to make it easier to
gain public and government support. A similar evolution was happening in
the United States at the same time. The most dangerous form of energy in
the world—said the critics—was being transformed into one of the safest
via the miracle of . . . words.
This book will not argue the merits of nuclear energy. The short version is
that every assumption about the risks of nuclear energy turned out to be
wrong. The modern nuclear power plant designs—usually referred to as
Gen 3—have been widely used for years, have never had a meltdown, and
have never been associated with a single death. (Earlier designs did have
issues.) The nuclear waste problem shrunk when it became obvious it made
sense to simply store the waste at the nuclear sites where it was produced,
in special containers. Best of all, the newest versions of nuclear power
plants—Gen 4—can use that nuclear waste for fuel.
Everything I described has been true for years, but the old assumptions
about nuclear energy risks still dominated the public’s thinking, including
government officials. What changed it all was a combination of three
things:
I give you this example to demonstrate how a reframe can change the
world. In the case of nuclear energy, the reframe might literally save
civilization, assuming it helps nuclear energy get public support. All of that
is possible on the back of one word: green.
Usual Frame: Nuclear Power is risky.
Reframe: Nuclear power is green.
It’s true that one person can sometimes change the world. So can one
word if that word is a well-chosen reframe.
You might be tempted to ask me why, if I know how to change
civilization with one word, haven’t I already done it? That’s a good
question. Now I have a question for you.
What makes you so sure I haven’t?
HUMAN RATIONALITY
The most meaningful reframe of my life happened in my twenties when I
studied to become a hypnotist. My hypnosis teacher taught the class that
humans are not rational creatures; they are creatures who rationalize
decisions after they make them.
The first time you hear that reframe—either from a hypnotist or anyone
else—it’s reasonable to be skeptical. After all, you don’t FEEL irrational.
You are sure you make most of your decisions based on logic and facts. But
then you start noticing that some OTHER people are indeed irrational
(according to you), and they do seem to rationalize after the fact.
Then you notice it’s most other people.
Then you notice it’s almost everyone except you.
Then, grudgingly, you start to understand it’s you, too. Because you are
human, and that’s the way we’re wired.
But we did not evolve to understand reality. We only evolved to survive.
It was once assumed that understanding your reality gave you a survival
advantage in evolutionary terms. But that has since been debunked. It turns
out that understanding reality is closer to a disadvantage than an advantage
in evolutionary terms.
That said, humans can be rational in limited situations in which the
playing field is small and well-defined. For example, humans might shop
for the best bargain or choose the shortest route to a destination. That’s
rational. But most topics in life are not clear and not simple. In those cases,
we retreat to our biases and never leave. I try hard to escape that trap with
mixed results. Roughly speaking, I now experience the world through this
reframe.
Usual Frame: People are rational 90 percent of the time.
Reframe: People are rational 10 percent of the time if that.
TWO MOVIES, ONE SCREEN
For most of my life, I believed that if I disagreed with someone on a social
or political issue, one of us had to be wrong. Perhaps we could both be
wrong, but since our opinions differed, only one of us could be right, at
least under normal conditions.
That filter on life was maddening. I would try to “win” every
disagreement by using my so-called rational mind to find out where we
differed in facts, logic, or bias. I reasoned that if I could identify the root
cause of the disagreement, I could easily find common ground.
That almost never worked.
It took me decades to figure out why something as straightforward as
checking each other’s logic and facts would consistently fail to create
agreement. It was as if the other person became temporarily insane when
presented with a superior argument. Even weirder, they thought the problem
was on my side. And I wasn’t entirely sure they were wrong.
Eventually, I came to see the human relationship with reality as so
subjective it is nonsense to discuss who is “right” in situations that can’t be
reliably measured. And most things can’t be measured in ways we would
agree are sufficient. I mean, we can try to measure anything we want, but
the next observer will say it was measured wrong. You can rely on that. So
what do you do to stay sane in such a world?
I developed this reframe to help. I started using the reframe in 2016,
when the political news in America became absurdly partisan. I often hear
from my followers on social media that it helped them get past the
frustration of dealing with people who seem trapped in their own bubble
reality.
Usual Frame: One of us is right, and one is wrong.
Reframe: We are watching two different movies on one screen.
The only two facts humans know for sure are that we exist and that some
things appear to be predictable. For example, you know that every time you
hit your so-called funny bone just right, it hurts. But perhaps everything
about that except the predictability of it is manufactured by our minds. You
might think you are petting a stray cat on the sidewalk, and I might see you
picking up something from the ground. So long as your story and mine
never need to be consistent—which is generally the case—we can
experience different subjective realities. In your reality, you were petting a
cat, and in mine you were picking up something from the ground. Yet we
both witnessed the “same” event. I call that two movies playing on one
screen.
The power of this reframe is that it releases you from any obligation to
make others bend to your way of thinking. Others are often aware of the
same events and facts as you, but while they’re looking at the same screen
at the same time, they see a different movie based on their biases and
expectations. Once you understand this as the dominant model of all our
disagreements, you won’t feel any pressure to “fix” people who disagree
with you. Simply accept that you’re watching the same screen but a
different movie. It is oddly freeing.
1. We know we exist.
2. We know some worldviews predict better than others.
UNDERSTANDING PEOPLE
The best example of a worldview that predicts well is “follow the money.” I
already mentioned this in relation to predicting the fate of a marriage, but it
works in almost any domain. People can be expected to act in ways that
maximize their money, at least as they see it. The weird part of this
worldview is that it seems to predict even when you think it should not.
Usual Frame: Predicting people’s actions involves many variables.
Reframe: Follow the money. That’s all you need.
For example, if you knew a trusted member of a religious organization
made an important decision, you would assume money was not the top
priority. One would assume the religion itself would be the top priority
along with empathy for the disadvantaged. But in those situations, you can
reliably predict the decision will follow whatever path is also the best
financial outcome for the decision-maker, directly or indirectly. In such a
situation, I would expect the religious leader to make an argument that
depended on religious principles and empathy. And the argument might
make sense. Or not.
What matters is that I could predict which way the decision would go.
That’s all we know, or think we know. If you extend that worldview to
include knowing the religious figure is a fraud or a hypocrite, that’s mind-
reading—and taking things too far. This hypothetical religious figure might
be acting in naked self-interest. The other possibility is they don’t know
they are rationalizing their own self-interest. That explanation is at least as
likely as a religious figure being corrupt.
Look for patterns that predict. Don’t assume you know why. It would be
terrific if you did know why as that would help predict even better. But our
tendency to mind-read imaginary motives in people is far greater than our
ability to discern real motives.
If you ask people what motivates them, they might not say money, but
watch how often their ethics-based preferences match their economic
interests. Polite society asks us to express our priorities as lofty goals such
as making the world a better place, helping children, succeeding in
business, that sort of thing. It would sound rude to say you’re in it for the
money and are only pretending to care about doing good. And perhaps
you’ve convinced yourself you are not in it for the money. That’s not
uncommon.
For example, if you ask me why I’m writing this book instead of
shuffling off to rich-guy retirement, I’ll probably say something about how
good it feels to improve people’s lives and how I like to feel useful. Every
bit of both is true. But if you want to predict how I spend my time, check to
see if I expect the book to make me some money. And sure enough, I do.
You might tell yourself money doesn’t influence how you think about
your choices and your priorities. But it sure influences what your body is
doing while your mind is enjoying lofty thoughts about yourself. We
humans often have no idea why we do what we do. Sometimes you must
“follow the money” even to understand yourself. Or more generally,
selfishness explains nearly everything about human behavior.
LIFE IS AN ADVENTURE
I heard this reframe from Dr. Jordan Peterson. It matches one I’ve been
using for a few years to great effect.
Usual Frame: Life is about avoiding pain while pursuing happiness and
meaning.
Reframe: Life is an adventure.
Life is full of discomforts. If you think your purpose is to avoid
discomfort, you will be unhappy because there is no real hope of
succeeding. Problems are part of life. But if you frame your life as an
adventure, your temporary discomforts will feel as if they belong in the
game to keep it interesting.
As a point of comparison, people who like to go camping are willingly
taking on a load of inconvenience and discomfort before they even get the
campfire lit. In any other context, willingly taking on those discomforts
might look like insanity. But when viewed as part of the camping
adventure, the psychological discomfort is greatly reduced.
This is one of my favorite filters on reality. Now when something goes
wrong, the situation feels no different than missing one shot in a basketball
game. Missing half of all shots is expected in basketball, so missing any one
shot doesn’t crush your spirit. If you live your life that way instead of
crying “Why me???!!!” at every bump in the road, you are likely to better
enjoy the ride.
My take on the adventure frame is that we are computer simulations put
here either to entertain our creators or to test strategies for their civilization.
I go through my day as if I’m in a video game, which makes a lot of the
stress disappear. Does it matter how unrealistic or dead-wrong I am about
my reality? Nope. All that matters is that the reframe works in some
identifiable way, and this one does. It makes me happy. I recommend it.
OceanofPDF.com
CHAPTER 7
S cientists once believed that adult brains don’t generate new cells. They
believed we were born with all the brain cells we would ever have and
that those cells die over the course of an adult’s life. In recent years, science
discovered that brains do create new cells. In related news, we have a growing
appreciation of something called neuroplasticity—the ability of the brain to
create new pathways and new behaviors in any number of ways. In other
words, your brain is programmable if you learn how to access the user
interface. With this book, I have been teaching you how to write and insert
code (programs) into your brain. That’s what the reframes are—software
upgrades to your brain. And they cause physical changes to your brain, just as
any other learning experience does.
Once you accept the programmable nature of your own brain, you can get
serious about becoming what I call the author of your own experience. This
replaces the common view that we are products of our experiences, our genes,
and a whole host of factors only fate controls.
Usual Frame: You are the product of your experiences and genes.
Reframe: You are the author of your experience.
This reframe moves you out of victim mode into player mode. If you are just
the result of outside forces and genes you can’t control, that doesn’t provide
much motivation. But if you are the author of your own experience, you
understand you can create your life one day at a time. The reframes in this
book are the code that lets you do just that. Find the reframes in these pages
that best match the “dangling wires” in your brain and watch how quickly they
get reattached.
I find it useful to think of brains as having operating systems, like
computers. Your human operating system is your reflexive pattern for
interacting with a new situation. You might layer some knowledge and
experience on top of that operating system, but you will still be limited to what
it allows you. There are four types of human operating systems I encounter
most:
Selfish: I take whatever I can get. Others would do the same.
Revenge: I need revenge for all insults and offenses, both real and imagined.
(And most are imagined.)
Victim: I am being victimized by nearly everyone and can’t do anything
about it.
Reciprocity: If I make myself useful, good things will come to me.
Of the four operating systems, the first three are deeply flawed. It might feel
good in the short run to be selfish, get revenge, or play the victim. But in the
long run, the only operating system that can bring you a high-quality life is
Reciprocity.
Usual Frame: I deserve to be treated well by others.
Reframe: You get what you give, on average. No one deserves anything.
I spend a lot of time and energy being generous to those who will never
return the favor, and I know it. But I also know that being the type of person
who would do such things builds trust and attracts people and business deals to
me. I also know it only takes one person to reciprocate someday down the line,
and that one instance could change my life. The Reciprocity operating system
requires patience and the ability to put off pleasure now for long-term gain.
That means it will come more easily to some people than others. But we can
all learn to give more and act less like victims. If it helps, think of generosity
as a selfish strategy. You’re giving with the intention of getting something in
return someday. You don’t know when or what form it will take, but
Reciprocity is always your best operating system for success.
Will people take advantage of your generosity? Absolutely. But it doesn’t
change the larger point that it’s a good strategy.
THE SIMULATION
Who wants to get weird?
I give you The Simulation Hypothesis. It’s the idea that what we perceive as
our reality is a computer simulation created by an advanced species that may
or may not look like us. The argument, in its simplest form, is that humans will
soon be able to create artificially intelligent life forms who believe they are
living independent lives in a simulated world. I would argue we have the
technology to do such a thing now. All we need to do is tell the creatures in the
simulation that they see more detail in the environment than they do.
Coincidentally—or not—that’s exactly how human brains work. We think we
see detail in the environment, but we don’t. That’s all illusion. One might
describe it as a software module that saves brain processing resources by
making us believe we saw more details than we did. If a human creates a
computer model that looks like one human, you might expect lots of detail.
That’s possible because only one person is being modeled and the computer
can handle all that detail. But no programmer would include that sort of detail
in a simulated world. They would save resources by making the characters in
the simulation believe they were seeing more detail than they were unless it
was something they needed to focus on. For example, if you needed to remove
a sliver from your finger, the simulation would provide finer detail.
If we are a simulation, our reality could have the same constraints a software
developer would run into when programming a game universe. For example, if
a programmer created our universe, they would make sure it was physically
impossible for us to travel past the programmed boundaries of our reality. And
sure enough, the physical laws of our so-called reality make it impossible to
travel fast enough to reach our outer boundaries.
The core argument for our reality being a simulation is that as soon as any
advanced species—including humans—develops the skill to create such a
simulation, they would surely make more than one. Maybe millions. And the
simulations themselves would evolve to make their own simulations. So the
odds of us being the one original species and not one of the millions or trillions
of simulations are low.
I’m a believer that we live in a simulated environment. I don’t believe it
because I’m convinced it’s true. I have no way to know what even is true. It
would be more accurate to say I find The Simulation a useful filter on life
because it answers all my questions and gives me extra, special strategies for
success. I’ll explain that part shortly.
Freedom
Humans love freedom more than pleasure and more than escape from pain. We
will even sacrifice our lives for the benefit of other people’s freedom. If you
want to understand why people do the things they do or you want to influence
them, don’t forget this often-neglected dimension of the human psyche.
Humans will often take freedom over money, even over love.
Nearly every decision increases or decreases the freedom of people
involved. You might not see that as a key variable, and that’s my point. You
should see it as a key variable because it tops most other concerns.
If you want to hire the best employees, make sure you emphasize how much
freedom they will have. If you want the best marriage, make sure you offer
freedom to each other, within reason. As I said in the Success Reframes
chapter, if you want the best kind of job, pick one that gives you the most
schedule flexibility.
Freedom is a huge button on the human interface, and it’s so easy to push.
Consider it in every decision you make and remember to consider it when
trying to persuade others.
Fear
Fear is the strongest anti-motivator for humans. We will do nearly anything to
escape it. That’s why you should be on guard for manipulators who use fear to
control you. And it’s why you should use fear to persuade when it’s ethical to
do so. And by ethical, I mean you don’t need to lie to describe something
frightening that needs to be addressed. If you have reason to believe something
bad is going to happen, I would argue you have an obligation to use rational
fear to warn those in harm’s way.
How powerful is the fear button when pressed? I believe it determines the
selection of presidents in most American elections. Whoever pushes the fear
message the hardest wins.
Novelty
The things that catch your attention and stick in your mind are the things that
are different, weird, unexpected, or novel in some way. Novelty is the way
good communicators grab your attention. They might, for example, curse in an
inappropriate venue or include a slide in a slide deck that is wildly different
from the rest. Or they might create an insulting nickname for a rival. That sort
of thing.
Learn to insert novelty in your communications, and you can own any topic.
But use it sparingly. Otherwise, it loses its power.
Repetition
Human rationality is so thin that repeating an obvious lie often enough will
make the lie sound believable. That is the concept behind most advertising,
politics, and propaganda. And it’s the easiest button to push if you want to
influence. Simply find a message, deliver it, and repeat. But also be aware that
it’s being used on you. Watch how often your decisions match what message
you saw the most in advertisements or on the news. Once you understand how
often repetition hijacks rational thought, you will see it everywhere.
Simplicity
Our brains are easily overwhelmed with details and complexity. When that
happens, we don’t know how to make smart decisions. If you wish to influence
someone to action, keep your arguments simple and your asks even more so.
Simplicity works. Every detail you add after the minimum detracts from your
influence.
Aspirations
People obviously enjoy succeeding. They also love becoming better versions
of themselves. If you can paint a credible picture of how someone can aspire to
become more than they are, you can motivate them to act. Sometimes people’s
immediate aspirations are obvious, such as a team trying to win a
championship. But perhaps the team is wondering what they should do and
how they should act to realize that aspiration. That’s where you come in. Tell
people they’re winners, they’re good at comebacks, or some such message to
create an aspirational target. They are not yet winners, but they could be soon!
A sporting competition is a special case. In life, we have broader aspirations
for who we want to be. Most people are not aiming high, which gives them
plenty of space to find a better version of themselves. People will work toward
that better version somewhat reflexively if they can see it clearly and value it.
Aspirations are a great button for managing others, but it works just as well
for motivating yourself. Who do you want to be? How do you want to be
remembered? Years ago, I set my life’s highest aspiration at having the largest
funeral attendance as possible. In other words, I wanted to have so much
positive impact on the planet that people would want to say goodbye to my
rotting bones. That sounds like a vague aspiration, but it isn’t. I can put almost
any decision I make and any human interaction through that aspiration filter,
and it tells me how to be.
Comparing
Comparing any two or more things is such a simple concept and so embedded
in everything we do that one would think it requires no further explanation.
But my observation is that 75 percent of the public tries to judge the value of a
thing compared to some imaginary standard and not to real alternatives. And
comparing to real alternatives is the only thing that is useful. We all need
reminders to make sure we are comparing the right things. It helps to train
yourself to always think in terms of contrast, especially when selling or
communicating in general.
For example, if you want to buy a house, your real estate agent will probably
show you several terrible properties first. They do that to make the more
expensive homes seem that much more desirable.
One way to understand the toxic effects of social media is that it changed
how we see ourselves by comparing us to the top social media celebrities in
the world instead of our sloppy friend Bob, to pick a random name. You might
be a superstar compared to sloppy Bob, but how do you stack up against the
most attractive and successful people in the world? That’s who you are
unintentionally competing with when you make social media a big part of your
life. It’s no surprise that social media is causing mental health problems,
especially with young people.
Proper comparisons are important in negotiations, communications, strategy,
humor, storytelling, financial analysis, and just about everything else that
matters. You already know the importance of sensible comparisons, but
keeping it at the front of your mind is likely to pay dividends.
And never compare yourself to imaginary perfections. That does nothing.
Pattern Recognition
The human brain is a pattern recognition machine but not a good one. It sees
false patterns everywhere. And those false patterns inform our biases and
bigotry. Once you understand brains as pattern recognition machines—as
opposed to logic machines—everything starts to make sense. For example,
now you know why people so often base their arguments on analogies instead
of reason. It’s because analogies are patterns. Whenever one thing reminds us
of another, we irrationally conclude one of those things can describe or predict
the other. We see this most vividly in the idea that “history repeats,” which is
closer to nonsense than insight. If history repeated, we’d all know what
happens next, and obviously we don’t.
And don’t let a historian tell you the problem is that you didn’t study history
hard enough. Even historians can’t predict the future.
Understanding the mind as a pattern recognition machine that isn’t good at
its job is one of the most useful buttons in the human interface for reality. Once
you find that button, everything makes more sense.
For example, do you believe people choose their religions based on reason
and data, or do they mostly adopt the religion they were raised in? An appeal
to logic and reason won’t answer that question. Understanding people as
pattern-driven does.
Team Instinct
As a civilization, we waste immense energy debating people who are not open
to being persuaded. They probably have the same problem when debating you.
Once people join a team, they will hallucinate any argument they need to help
that team “win.”
Social media exacerbated the problem by gamifying team play. If you make
a post that is popular with your followers, they reward you with reposts and
likes. It’s addicting and pulls us away from reason and compromise.
Once you see how powerful the team instinct is, you soon realize debate that
appeals to reason and data is useless. You’re in the wrong game. The other side
is not trying to win the argument, they’re trying to win the game. And winning
the game often means making ridiculous arguments that make your team clap
like seals no matter how absurd you are.
Association
Advertisers have long known that associating their product with something or
someone beloved allows some of the goodwill to rub off on the product. What
is less obvious is how often this guilt-by-association (on the dark side) or love-
by-association (on the good side) matters to your everyday experience.
For example, if you meet a romantic interest and carelessly guide the
conversation toward something tragic in the news, some of that tragedy will
rub off on you and diminish your appeal even though you had nothing to do
with it. So don’t bring up ugly topics when making a first impression or at any
other time during the getting-to-know-each-other phase. Later, an unpleasant
topic will have less impact on your appeal—after the first impression period
passes. But telling tragic stories still ruins the other person’s day, so avoid
doing that if you can.
When a producer pitches a movie to a studio, they often say what two
successful movies could be combined to create this new film, as in, “It’s like
ET meets Titanic.” If the studio executive liked both movies, some of that
goodwill spills over.
You already knew corporations use the trick of associating things people like
with their products and associating things people don’t like with their
competitors. I’m suggesting you adopt their methods in the way you
communicate. Stick to communication that is funny, interesting, useful,
optimistic, and even inspirational. It makes you far more fun to be around. The
people who are not lucky enough to read this book will communicate the tragic
stuff to other people for you, at their own social expense.
Visualization
Whoever controls “the picture” usually wins the day. And by that, I mean what
mental image comes to mind when the topic is discussed. The more vivid, the
more persuasive. For example, the field of climate change was forever
changed by the famous hockey-stick graph that predicted a slow warming
period followed by a rapid uptick. Other images for climate change focused on
dying polar bears and hurricane coverage. When images that powerful enter
the debate, you can usually predict which direction the public will go. And
they have.
Similarly, what citizens think of illegal immigration is influenced mostly by
what pictures they have been exposed to, including the kind of “pictures” we
concoct in our imaginations.
The power of this “button” on the user interface of reality is that there are
often many variables at play, which makes it hard to know where things are
heading. But if you focus on what visual pops to mind when the topic comes
up, you can usually predict better than chance.
Do you remember when candidate Donald Trump labeled candidate Jeb
Bush “Low-energy Jeb”? The moment you heard that reframe, you got a
mental image of Bush barely able to shuffle across the room. There was no
competing visual because “normal Jeb” was the same guy.
Many things are persuasive. But visual persuasion wins against almost
everything but fear.
Okay, now you know the main buttons on the User Interface for Reality.
Drop your antiquated notions of a rational world that only needs a bit more
knowledge to make us all hold hands and get along. Instead, reframe life as a
dashboard of persuasion buttons you can push as needed to persuade others—
and to train your own brain to author your reality.
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CHAPTER 8
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CHAPTER 9
Introduction Reframes
Usual Frame: Taking the dog for a walk and failing.
Reframe: Taking the dog for a sniff and succeeding.
Usual Frame: I have nothing to do. I am just standing here.
Reframe: Perfect time to practice proper breathing and posture.
Usual Frame: I am waiting in line, which is a waste of time.
Reframe: I have time to breathe properly.
Usual Frame: Alcohol is a beverage.
Reframe: Alcohol is poison.
Success Reframes
Usual Frame: My odds of success are low.
Reframe: Maybe I am bad at estimating the odds.
Usual Frame: I fail at 90 percent of the things I try.
Reframe: I only need to succeed 10 percent of the time.
Usual Frame: I want to do (something).
Reframe: I have decided to do (something).
Usual Frame: Manage your time.
Reframe: Manage your energy.
Usual Frame: Your job is what your boss tells you it is.
Reframe: Your job is to get a better job.
Usual Frame: I am bored with life.
Reframe: I am not embarrassing myself enough.
Usual Frame: Embarrassment is something to be avoided.
Reframe: Embarrassment is an investment.
Usual Frame: Being wrong is embarrassing and should be avoided.
Reframe: Fear of embarrassment forces you to be wrong.
Usual Frame: The effort is so big and daunting I can’t even start.
Reframe: What’s the smallest thing I can do that moves me in the right
direction?
Usual Frame: Success requires setting goals.
Reframe: Systems are better than goals.
Usual Frame: Focus on being excellent at a skill that has commercial
value.
Reframe: Acquire skills that work well together and make you rare and
flexible at the same time.
Usual Frame: Another problem! Why me???
Reframe: Ooh, a new puzzle to solve.
Usual Frame: Ugh, I hate this repetitive chore.
Reframe: I can do this chore so gracefully and efficiently it feels like a
game.
Usual Frame: Passion is the key to success.
Reframe: Passion is nice but not required.
Usual Frame: It takes money to make money.
Reframe: I can turn energy into money.
Usual Frame: Don’t give something for nothing.
Reframe: Giving triggers reciprocity (on average).
Usual Frame: Do your job.
Reframe: Do more than your job.
Usual Frame: Success depends on who you know.
Reframe: Success depends on how many people you know.
Usual Frame: Your hard work will be rewarded.
Reframe: The illusion of hard work will be rewarded.
Usual Frame: Do what you are told.
Reframe: Do what you are NOT told but maybe someone should have.
Usual Frame: Learn what you need.
Reframe: Learn continuously, especially skills that work well together.
Usual Frame: A plan will either work or not
Reframe: Friction and incentives always work. We just don’t know how
well until they are tested.
Usual Frame: Measure twice, cut once.
Reframe: Just start. See if you can figure it out as you go.
Usual Frame: School is boring but necessary.
Reframe: School is a competitive event. Game on.
Usual Frame: Compete against yourself and try to improve over time.
Reframe: Compete against others even if the others are unaware of the
competition.
Usual frame: You did this wrong.
Reframe: Your other work is stronger.
Alternate: I think you can top that.
Alternate: I’m not sure it’s possible to do this better, but let’s find out.
Alternate: May I show you a shortcut/trick?
Alternate: Let me show you how some people do it.
Usual Frame: Tell people what they did wrong, so they avoid it next time.
Reframe: Tell people what they did well so they are motivated to
continue improving.
Usual Frame: The universe is acting against me.
Reframe: The universe owes me.
Usual Frame: Luck is random and can’t be managed.
Reframe: You can go where there is more luck (more energy).
Usual Frame: I am unusually unlucky this happened to me.
Reframe: Everyone has problems. No exceptions.
Usual Frame: Things should be fair. (me)
Reframe: Life isn’t fair. (Mom)
Usual Frame: Fairness is a desirable social goal.
Reframe: Fairness is the enemy of success.
Usual Frame: Avoid mistakes in your art.
Reframe: Invite mistakes into your art and keep the “good ones.”
Usual Frame: I need to come up with a good idea.
Reframe: I need to release all my bad ideas as quickly as possible.
Usual Frame: You feel like a fraud. Everyone else is competent.
Reframe: You are learning fast. Look at all you learned!
Usual Frame: I feel like an impostor at my job.
Reframe: Everyone is an impostor.
Usual Frame: Your mood is determined by your internal thoughts.
Reframe: You can improve your mood by completing meaningful tasks.
Usual Frame: Whatever managers do is managing.
Reframe: If you are not measuring, you are not managing.
Usual Frame: Some art is good, and some is bad.
Reframe: If there is a market for the art, it is good art.
Usual Frame: Praise for your creation predicts you have a hit.
Reframe: Only action predicts a hit, not words. Watch for people to
extend or modify your creation.
Usual Frame: I can’t think of anything to write.
Reframe 1: I’m in the wrong environment for writing.
Usual Frame: I have writer’s block.
Reframe 2: I’m trying to write at the wrong time of day.
Usual Frame: I can’t think of anything good to write.
Reframe 3: I can write something bad and fix it.
Reality Reframes
Usual Frame: Nuclear Power is risky.
Reframe: Nuclear power is green.
Usual Frame: People are rational 90 percent of the time.
Reframe: People are rational 10 percent of the time if that.
Usual Frame: One of us is right, and one is wrong.
Reframe: We are watching two different movies on one screen.
Usual Frame: You should spread your genes.
Reframe: No matter what you do, your genes will be diluted with each
generation until your contribution nears zero.
Usual Frame: The best worldview is the true one.
Reframe: The best worldview is one that predicts the best
Usual Frame: Predicting people’s actions involves many variables.
Reframe: Follow the money. That’s all you need.
Usual Frame: Life is about avoiding pain while pursuing happiness and
meaning.
Reframe: Life is an adventure.
Usual Frame: Everyone is innocent until proven guilty.
Reframe: Citizens are innocent until proven guilty. Corporations and
governments are presumed guilty until proven innocent.
Usual Frame: No cheating has been detected, so the organization is
innocent.
Reframe: Whenever there is an opportunity for cheating and not getting
caught, a lot to gain from cheating, and lots of people involved, cheating
will always happen.
Usual Frame: People come up with their own opinions.
Reframe: People join teams, and the media assigns their opinions.
Usual Frame: Others think and feel approximately as I do.
Reframe: Others are unimaginably different.
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Acknowledgments
T hank you to Joshua Lisec for an impressive job editing this book and
for managing all elements of getting it independently published.
Thank you to my subscribers on Locals, who saved me when the world
turned ugly. I can’t thank you enough. I hope I can return the favor.
And thank you to the newspapers and publishing companies that canceled
me. I didn’t realize how much I missed my artistic freedom until I got it
back.
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About the Author
S cott Adams is best known as the creator of the Dilbert comic strip that
ran in newspapers and later on websites around the world from 1989
until 2023. In recent years, Adams is better known as the author of the most
influential book in the field of personal success—How to Fail at Almost
Everything and Still Win Big.
Adams is a trained hypnotist and the host of Coffee with Scott Adams, a
daily livestream analyzing news events and politics through a persuasion
lens. The show is available at 10:00 AM Eastern every day on YouTube and
scottadams.locals.com (for subscribers) live. Recorded episodes are also on
Rumble and on most podcast apps.
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