1

1. __ is someone or a business that sells products & services to consumers for their personal or
family use?
a. Customer
b. Retailer
c. Manager
d. Salesman

2. which of the following is not part of retail supply chain management?

a. Merchandise planning
b. Sourcing
c. Partnership Management
d. Selling

3. which of the following are features of bank reconciliation statement?

a. Controls and checks the correctness of the records maintained by the bank & business
b. Provides the cash date to be adjusted in the balance sheet after reconciliation
c. Shows any undue delay in the clearance of cheques
d. All of the above

4. which of the following is not a retail format?

a. Ownership
b. Store-Based
c. Non-store
d. None of the above

5. A supply network is characterized by players who work together to reduce cycle times and costs,
share information, build strategies together. What do they collectively form?
a. Recycle enterprise
b. Retailer enterprise
c. Supply enterprise
d. Consumer-oriented enterprise

6. In Retailing, COGS stands for?

a. Cost Of Goods Sold
b. Cost Of Goods and Services
c. Cost for Goods Sold
d. Cost for Goods and Services

7. __ consists of the factors in the company's immediate environment that affects the
performance of the company. These include the suppliers, marketing intermediaries
,competitors, customers and public
a. Micro Environment
b. Macro Environment
c. Plant Environment
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d. Factory

8. In a company, decision to hire a legal advisor to validate the legal terms included in a
procurement are better to be taken by
a. Executives
b. Middle Management
c. Senior Management
d. None of the above

9. Which of the following are used in determination of total cost of ownership(TCO)?

a. Basic price
b. Operating cost
c. Interest on investment
d. All of the above

10. ___ are the different steps taken by Infosys as a part of infosys role in sustainability
a. Carbon calculation and interfacing
b. Carbon measuring prototype
c. Web application for carbon emissions from employee cars
d. All of the above

11. What is an organized group of employees who come together to strengthen their bargaining?
a. Job description
b. Welfare Committee
c. Outside Union
d. Trade Union

12. __ is an IBM proprietary architecture

a. Local Area Network
b. Wide Area Network
c. Distributed Network Architecture
d. System Network Architecture

13. Performance appraisal helps in identifying the __?

a. Training needs
b. Promotion policy
c. On the job training
d. Development requirements

14. The process of measuring the quality of policies, programs, products, rules and other measures
of an organization against the standard measures or against the other companies is termed as?
a. Analysis
b. Testing
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c. Quality check
d. Benchmarking

15. The minimum number of shareholders needed to form a public limited company? (if its private
then 2)
a. 3
b. 5
c. 7
d. 9

16. Declaration of any term in contract as void under the local law, shall not affect the other terms
in the contract is implied by __ in procurement contracts
a. Contract Adjustment
b. Voidability
c. IP Rights
d. Confidentiality

17. ___ is not an element of inventory cost

a. Ordering Cost
b. Item Cost
c. Transit Cost
d. Holding Cost

18. ___ is necessary to identify optimum level of effort required to define operations?
a. Effort Estimation
b. Resource utilization
c. Productivity
d. On time delivery

19. The maximum no. of shareholders who can invest in a private limited company are?
a. 25
b. 50
c. 75
d. 100

Ans)  50 (as per video) 200 at present

20. ___ is a form of control to check the accuracy of the records maintained by the bank & business
a. Bank reconciliation statement
b. Profit and loss account
c. Balance sheet
d. Fund flow statement
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21. Which of the following is a client and customer metrics?

a. Resource utilization
b. Seat utilization
c. Productivity
d. On time delivery

22. A request to purchase a material ,internally within an organization is placed using?

a. Request for quotation
b. Purchase requisition
c. Purchase order
d. None of the above

23. ___ is the process of estimating ,tracking and controlling product and service costs
a. Cost accounting
b. Cost center accounting
c. Price control
d. Pricing

24. A firm's financial position directly affects the market price of its shares. Hence __ are the
lookout for this information because of which major companies declare their numbers with
much fanfare
a. Customers
b. Quality management
c. Shareholders
d. Managers

25. Which of the following is/are core functions of an ERP?

a. Integration of various enterprise functions
b. Data extraction and transformation
c. Optimizing the business process execution through better coordination
d. Analysis of better business models for expedited growth

26. ___ is determining appropriate storage location for merchandise

a. Receiving
b. Putaway
c. Order processing
d. Picking

27. Which of the following relatively may not be a Sensitive personal Information?
a. Aadhar number
b. Religion
c. Employee ID
d. Biometrics
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28. Which of the following is step in consumer decision process?

a. Unforeseen problems
b. Information give out
c. Stimulus
d. None of the above

29. Creation of quotation or order,updating order statuses are generally the functions of ?
a. Front office applications
b. Financials
c. Logistics and fulfilments
d. Suppliers

30. Users are permanently connected through?

a. Connectionless Networks (CLNS)
b. Internet Protocol Networks (IPN)
c. Intelligent Network (IN)

31. Prepaid expenses are categorized as ___

a. Current Liabilities
b. Current Assets
c. Fixed Assets
d. None of the above

32. DDSN in role of technology for SCM, stands for ?

a. Demand Driven Supply Network
b. Demand Dedicated Supply Network
c. Demand Dictated Supply Network
d. Differential Demand Suuply Network

33. Price Tagging of an end product can be done at ?

a. Vendor location
b. Retail store
c. Distribution centre
d. All of the above

34. Which of the following are the main sectors in health care industry?
a. Pet care
b. General merchandise
c. Household care
d. Baby foods ( personal care )

35. ___ is used to simplify interconnection of LAN

a. Ethernet Bridge
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b. Ethernet Address
c. Ethernet Repeater
d. Ethernet Switch

36. ___ is the expenditure incurred in one accounting year and the benefits from which is also enjoyed
in the same period only.This expenditure does not increase the earning capacity of the business but
maintains the existing earning capacity of the business.It includes all the expenses which are
incurred during day to day running of business
a. Revenue Expenditure
b. Value Expenditure
c. Debit value expenditure
d. None of the above

37. Which of the following is a primary aim of sourcing step in procurement?

a. Best cost country buy
b. Material requirement planning
c. Production planning
d. Strategic global decision

38. ___ is a set of rules to manage business process management programs and initiatives
a. Process reports
b. Process Governance
c. Business code
d. Operations code

39. In __ samples are tested at a time interval of t times

a. Cluster Sampling
b. Random sampling
c. Systematic random sampling
d. Random stratified sampling

40. Which of the following is not a fixed asset?

a. Company’s bank balance
b. Office desktops
c. Company’s infrastructure
d. Office space

41. ___ takes care of identifying customer for products and developing products as per customer
needs. It also decides on the price, based on the understanding of what customers will be willing
to pay for the products. It also tries to convince customers to buy the product through detailed
advertising and promotion strategies
a. Marketing
b. Servicing
c. Sales
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d. Feedback

42. __ is the money obtained frm the sale of goods,interest on deposits, dividends on investments?
a. Credit Note
b. Discount voucher
c. Debit note
d. Revenue Receipt

43. Which of the following is not part of SCM processes?

a. Procurement
b. Sales
c. Transformation and Distribution
d. Customer relationship

44. The workforce needed in a manufacturing plant is supplied by __ department

a. Sales
b. Human Resources
c. Purchasing
d. Production

45. __ and __ is a precursor for any company to increase supply chain efficiencies
a. Employee management and welfare
b. Data consistency and integrity
c. Employee bonus and hike
d. Cost cutting and productivity ( doubt)

46. __ is a listing of all sub-assemblies, intermediates, parts and raw material that go into apparent
assembly showing the quality of products to make one unit of parent assembly
a. Plant stock
b. Factory product
c. Bill of material
d. Outlet product

47. which of the following are key product issues in manufacturing industry?
a. Proliferation of end products
b. Mass customization
c. Innovation lead in the market
d. All of the above

48. which of the following is not an element of procurement contracts?

a. Delivery terms
b. Warranties
c. Material/service specifications
d. Proforma invoices
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49. __ is a position statement as it refers to a particular date. It is also referred to as statement of

sources and application of funds. It informs about the various sources used by the organization
which are technically known as liabilities to raise the funds known as assets
a. Balance sheet
b. Credit invoice
c. General ledger
d. Debit invoice

50. __ refers to retailer assessing what and how much to stock

a. Retailing
b. Stock keeping
c. Stock piling
d. Merchandising

51. __ is the address used to send a packet to any one of a group of nodes
a. Unicast
b. Bicast
c. Multicast
d. Anycast

52. __ includes the assets and capital investments that are needed to start up and conduct
business,even at a minimal stage. These assets are considered fixed which are not consumed or
destroyed during the actual production of a good or service but have a reusable value
a. Current liabilities
b. Fixed Capital
c. Financial Planning
d. Capital Expenditure

53. which of the following can be considered as a shadow issue in an organization as part of TC
(Theory of constraints) consulting framework
a. Strategy and plans
b. Sales turnover
c. Regular quality complaints
d. Governance issues resulting in employee dissatisfaction

54. __ is an integrated approach to identifying, acquiring and retaining customers

a. Discount
b. Giving away offers
c. Communication
d. CRM

55. ___ helps in isolation and unmasking real cause of problems

a. Stratification
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b. Bubble chart
c. Box Plot
d. Correlation analysis

56. BCD Ltd. Handles maintanance services for ABC motor corporation which manufactures 4-
Wheelers and also services them. One of ABC's customers had approached BCD Ltd for a tyre
replacement and the vehicle falls under warranty period. BCD Ltd registers customer's request
and assigns a service executive considering the customer's warranty period.What is the next
step in resolving customer's issue as part of Enterprise CRM cycle ?
a. Back office responses
b. Front office responses
c. Operations
d. Finance

57. Which of the following statement is true regarding sales order (SO)?
a. SO is a seller generated document that authorizes the sale of specified items
b. SO is issued after the receipt of a customer’s purchase order
c. SO will give all the details about the ship to address of the customer , tax details ,
shipping details etc
d. All of the above options

58. Law requires most of the companies to follow __ method of accounting\

a. Accrual
b. Cash
c. Revenue
d. Cost

59. Supply chain planning comprises of ?

a. Demand forecasting
b. Inventory planning
c. Transportation scheduling
d. All of the above

60. Shareholders of a firm are interested in the Financial statements of the company due to which
of the following reasons?
a. Firm’s financial position directly affects the market price of it’s shares
b. Shareholders want to know what dividend they can expect
c. Shareholders want ti find out if they should continue to invest in the company
d. All of the above

61. Which of the following credit term is a secured payment term wherein the customer's bank
undertakes the risk on the transaction and guarantees payment to the supplier?
a. Open credit
b. Letter of credit
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c. Sight draft
d. Payment upon delivery

62. Which of the following is the accounting rule for Nominal Account?
a. Debit what comes in , Credit what goes out
b. Debit the receiver Credit the giver
c. Debit all expenses and losses , Credit all incomes and gains
d. None of the options

63. What are Accounts Payable?

a. Amount owed to suppliers
b. Amount owed to customers
c. Amount owed to manager
d. All of the above

64. Which of the following statement/statements is/are true for Accounts payable?
a. AP is the money due to supplier who have supplied goods on credit
b. AP is a liability to the company
c. AP arises in the books of accounts because accrual method of accounting
d. All of the above

65. A ___ account talks about properties and assets ?

a. Nominal Account
b. Personal Account
c. Impersonal Account
d. Real Account

66. The __ describes the movement of cash in the business

a. Cash flow statement
b. Profit and loss statement
c. Balance sheet
d. Fund flow statement

67. Why is Financial Accounting required ?

a. To find out if the business is making profit or loss
b. To find out financial position of the company
c. To find out what are the business debts and liabilities
d. All of the above

68. __ are sent to remind the customers of payment if they fail to pay on time
a. Invoices
b. Purchase Orders
c. Dunning letters
d. Letter of credit
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69. __ is/are the amount of money a company owes such as accounts payable , short-term loans
and accrued expenses, which are due for payment within a year
a. Current Liabilities
b. Current Assets
c. Credit Invoice
d. Debit Invoice

70. The economic entry Assumption in Financial accounting states that ___
a. Only the transaction data that can be expressed in terms of money should be included
in the accounting records
b. The Business is separate from the owner's business transactions & is a separate entity.
c. The Business will continue in operation long enough to carry out existing obectives
d. None of the options

71. For ensuring the delivery of a particular product quantity within a particular time and at a
particular price, ___ is used
a. Sales quotation
b. Credit invoice
c. Inquiry form
d. Debit invoice

72. Service Representative visiting a customer can be termed as ___ support in CRM
a. Level 4
b. Level 3
c. Level 2
d. Level 1

73. The movement of goods between main Warehouse to outside storage is called __
a. In-Transit inventory
b. External inventory
c. In-house inventory
d. None of the above

74. ___ is the case where the CRM is hosted and run by the systems within the company
a. On-premise CRM
b. Off-premise CRM
c. Outer premise CRM
d. Inner premise CRM

75. In terms of Transactional processes in Quality measurement , Accuracy (%)= ?

a. Number of correctly uploaded fields / Total number of fields updated
b. Total number of fields updated / Number of correctly uploaded files
c. Number of correctly uploaded fields – Total number of fields updated
d. Number of correctly uploaded fields + Total number of fields updated
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76. Which of the following is a Fixed Asset ?

Office Space

77. ___ can be classified as accounts receivables ?

Customer payments

78. Which of the following is an investment decision ?

Acquiring a startup

79. In Telecom and Datacom, DSL is __ ?

Digital Subscriber Line

80. Billing system in Telecom relies on __?

Signaling system

81. Baud is a unit of __

Circuit Speed

82. The TCP/IP Stack has __ layers ?

4

83. MES stands for ?

Manufacturing Execution Systems

84. PAC stands for ?

Production Activity Control

85. CSAT stands for __?

Customer Satisfaction

86. Which of the following is a Business Metric ?

Resource Utilization

87. __ is a ability of process to meet the customer's specifications ?

Process Capability

88. ___ calculates the short time plans for manufacturing resources, typically on a weekly basis.
Capacity Requirements Planning

89. __ is produced to provide for known patterns of seasonal demand and planned promotions.
Build Stock

90. Which of the following calculations will help in tracking the income statement of a Retailer?
All of the above
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91. __ implies different from existing ideas/inventions, which is one of the criteria to be met in
identifying patents of an organization
a. Novelty
b. Usefulness
c. Non obviousness
d. Copymark

92. What is Quarter moon lighting?

a. Difficulty in time keeping
b. Part time job during off hours
c. Flexi time in one quarter of year
d. Flexi timing

93. __ is a product of intellect which has a commercial value

a. Intellectual Asset
b. Intellectual Property
c. Intellectual Methodology
d. None of the above

94. In Telecom and Datacom, TDM is __ ?

Time Division Multiplexing

95. __ is a method to determine replenishment order quantities to minimize

a. Economic Order Quantity
b. Equated Order Quantity
c. Estimated Order Quantity
d. Ergonomic Order Quantity

96. Which of the following is a type of analysis used in Strategic Sourcing?

a. PESTLE
b. SWAT
c. McKennsey
d. PORT

97. Which of the following is/are the ideals of CRM in terms of relationship with customer?
a. Long term
b. Co-operative
c. Transactional
d. Short-interval

98. What is the process of forecasting an organization future demand for and supply of the right
type of the people?
a. Market analysis
b. Human Resource Planning
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c. Recruitment
d. Forecasting

99. What is the major technology being piloted and tested which helps the manufactures to trace
the position of goods on a real time basis in the supply chain?
a. RFID (Radio Frequency Identification Device)
b. BRID (Bluetooth Range Identification Device)
c. WID (Wireless Identification Device)
d. IRFID (Infra-Red Frequency Identification Device)

100. In Warehouse Management, ASN implies ?

a. Advanced Shipping Notice
b. Advanced Supply Notice
c. Asset Supply Notice
d. Asset Shipping Notice

101. NRF stands for ?

a. National Retail Federation
b. National Retail Forum
c. National Retail Function
d. None of the above

102. What do the terms LIFO & FIFO represent ?

a. Inventory Valuation Methods
b. Revenue Recognition Methods
c. Capital Budgeting Methods
d. None of the above

103. __ is also known as IP-in-IP in Telecom and Datacom

Tunneling

104. In telecom and datacom ESP stands for ?

a. Encapsulated Security Protocol
b. Encapsulated Service Protocol
c. Encapsulated Security Payload
d. Encapsulated Service Payload

105. If a purchase is made from a supplier on credit, which account is debited ?

a. Purchases
b. Accounts Payable
c. Accounts receivable
d. All of the above
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106. __ is the mutually agreed price of the products or services that the Buying firm pays to
the Supplier
a. Contract price
b. Market price
c. Retail price
d. Wholesale price

107. __ deals with presentation of merchandise, store and window displays for gain

Visual Merchandising

108. __ is one of the main factors to be considered during payments for finished
Procurement
a. Credit Period (doubt)
b. Freight Taxes
c. Goods Quality
d. Additional Taxes

109. __ consumes the acquired goods or services for direct use or ownership, instead of
resale or use in production
Consumer

110. Which of the following is/are metrics for Transportation Costs Minimization?
a. Minimizing empty miles
b. Maximizing route diversions
c. Fleet utilization
d. Manpower utilization

111. Which of the following statements is not true related to Depreciation on Fixed asset?
a. Depreciation is a cash expense
b. Depreciation is the systematic allocation of depreciable cost of an asset over it’s useful
life
c. Depreciation is claimed on the asset as the value of an asset reduces due to wear and
tear
d. None of the options

112. __ is the primary function of Internet Layer in TCP/IP

Packet Routing

113. A company has earned profits in a quarter increasing its share value in the market. The
company decides to approach the banks around and raise significant funds by mortgaging few of
its assets for a better growth in the upcoming quarters. This decision of the company can be
termed as ___ decision.
Investment
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114. As per the matching principle of Accounting, Expenses should be matched with ?
a. Losses
b. Profits
c. Revenues
d. Costs

115. __ implies "In practice but not necessarily bound by law"

De Facto

116. __ is a collective insight into Customer's needs,wants,preference and perception gained

through direct and indirect questions
Voice of Customer

117. Which of the following phases involves generating confidence in the employee to open
up and frankly shares their perceptions,
Rapport building

118. Which of the following is not an INCO term

a. EXW
b. DAT
c. CFR
d. None of the above

119. Which of the following can be considered a Data Privacy Breach

a. Storing P1 1 of other Data Subjects without Subject's knowledge
b. Reporting E-mail phishing incidents
c. Sharing Company’s address in trusted applications

120. __ is a document that reduces Amount payable to a vendor

Credit Note

121. __ is used to analyze firm's turnover ?

a. Fixed Assets
b. Income Statement
c. Balance Sheet
d. Current Assets

122. Which of the following is not a Profitability ratio

a. Gross profit ration
b. Net profit ratio
c. Earning per share ratio (doubt)
d. Operating profit margin ratio
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123. Which of the following is not a Pricing Type

a. Markup Pricing
b. Hi-Lo pricing
c. Gross Margin
d. None of the above

124. Which of the following are types of suppliers in CPG Industry

a. Material and Parts
b. Business Services
c. Capital items
d. Industrial Suppliers

125. __ considers the Master Production Schedule, the parts required to make the product
,inventory available and calculates the quantity required for each part
Material requirement planning

126. Which department processes the supplier invoices in a timely and efficient manner
Payables Department

127. __ is the money invested by the company to carry out its day to day activities
a. Working Capital
b. Current Assets
c. Current Liabilities
d. None of the options

128. Which among the following are the characteristics of ERP system
All of the above / doubt

129. __ gives an idea of the current assets,liabilities and capital owned by an organization
Balance Sheet

130. The minimum number of shareholders needed to form a private limited company?
2

131. Ranking different products available in the market for a specific purpose can be termed
as __ step in Customer Buying Behaviour
a. Need Arousal
b. Information Search
c. Evaluation of Alternatives
d. Pre-Purchase Decision

132. Which of the following is not a Revenue Recognition Method ?

Cost Revenue Method

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133. ABC Ltd. Is a consultancy service provider.Which of the following functions of ABC can
be termed as part of Value Addition cycle ?
a. Billing clients
b. Providing health facilities to employees
c. Recruiting new employees
d. None of the above

134. __ is a methodology to evaluate various elements of HRD?

HRD Audit

135. Which of the following is a Soft S element is considered in McKinsey 7S Framework?

Staff

136. Which of the following Store Attributes affect the consumer's choice?
a. Product Assortment
b. Atmospherics
c. Customer service
d. All of the above

137. What is DNA ?

Distributed Network Architecture

138. The __ has been a primary cause for the growth of personal data communications. The
arrival of the __ allowed users to connect to remote information services.
WWW(World Wide Web) / doubt

139. In Telephony,__ is a procedure which takes place between network nodes involving the
exchange of information for the purpose of setting up,controlling and ending an event.
Signalling

140. Store management has three distinct aspects- Store Resource Management, Store
infrastructure Management and Sales & Services Management
TRUE

141. Two commonly known accounting methods for recording revenue

cash basis of accounting and Accural basis of accounting

142. __ refers to the action plans or procedures followed to achieve an aim. It is a statement
or a series of statements which outline what the organisation wants to achieve in the long-term.
Strategy
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143. __ is defined as "Product of the intellect that has commercial value. This may include
proprietary software ,hardware ,designs ,copyrights etc
Intellectual property

144. __ represent the different types of economic resources owned by a business

Assets

145. Privacy is about giving an individual the ability to choose which __ about him or her may
be disclosed with whom and for what purpose
personal information

146. The action or business of promoting and selling products or services, including market
research and advertising is known as
Marketing

147. Which of the following is/are steps of a regular O2C cycle

a. Enter Order
b. Picking
c. Payment Receipt
d. Book order

148. __ is a retail store layout which has selling fixtures arranged in loosely grouped
,informal, nonlinear formalities for free movement.
a. Grid layout
b. Free-flow layout
c. Loop layout
d. Soft Aisle layout

149. __ is the primary and mandatory responsibility of a CPG company?

Marketing of the product

150. Direct Procurement of Raw Materials for consumption occur in __

Industrial Set-up

151. Referring the career development cycle, which of the following is the stage begins when
a new employee joins an organisation exist between what the organisation is and what the ideal
organization should actually be?
Establishment stage

152. __ is a common way to measure Forecast errors

Mean Absolute Deviation

153. User Datagram Protocol (UDP) is a ?

Internet Protocol
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154. An OCTET is __?

8 bits

155. "R" in SMART target implies __ ?

Relevant

156. __ is held to protect against uncertainties in demand, supply and lead-time in

inventories
Safety Stock

157. __ is done to understand, reduce/optimize the procurement costs

Spend Analysis

158. ABC Ltd a Fabrication company have recruited 500 fresh recruits who are to join
tomorrow and complete an ent……their joining date. Which of the following HR processes are to
be performed further?
a. Recruitment
b. Onboarding
c. Employee engagement
d. Employee exit

159. __ is the process of tracking inventory through a lot number

Lot control

160. In telecom and datacom CON is

Connection Oriented Network

161. INCO term CFR stands for

Cost and Freight

162. __ are the costs associated with determining the degree to which product conforms to
its specifications
Appraisal cost

163. In case of direct order which of the following options can sales department adopt
a. Reject order
b. Hold order
c. Process enquiry
d. Won order

164. __ is a graph that is used to study the process changes plotted along time order
Control chart
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165. In manufacturing VMI stands for __?

Vendor managed inventory

166. PQR Ltd is a Finance corporation providing its services in tracking and reporting financial
transactions of ABC Ltd. Which of the following are the steps to be followed post creating
journal entries and before period close? (multi-choice question)
a. Record journal entries
b. Post journal entries to Ledgers
c. Conversions and Re-valuations
d. Run Trial Balance

167. Selling is the act of __ a customer to buy a product or service

a. Monitoring and observing
b. Persuading or influencing
c. Forcing
d. All the above

168. Which of the following is not a type of Forward Auction

a. English
b. Japanese
c. Yankee
d. European

169. Which of the following determines the Procurement process of a Business?

a. Procurement volume
b. Degree of specialization in the procurement
c. Quality factor
d. All of the above

170. ABC Ltd. A Petro chemical manufacturer produces LPG for domestic purposes. Ethylene
is needed as a refrigerant for LPG. A customer had approached ABC for delivery of 100 cylinders
of LPG. Assuming that a need of Ethylene procurement has also been identified internally to
ABC, which of the following is the correct sequence of SCM steps to be followed for this
process? ( S.O – Sales Order , P.O – Purchase Order, P.R -Purchase Requisition , G.R – Goods
Receipt )

a. S.O , P.O , G.R , LPG Production , Picking , Packing , Shipping and Billing
b. S.O , P.R , P.O , G.R , LPG Production , Picking , Packing , Shipping and Billing
c. P.R , P.O , G.R , LPG production , S.O , Picking , Packing , Shipping and Billing
d. P.O , G.R , LPG Production , S.O , Picking , Packing , Shipping and Billing