SECTION 3

NV11
MANUAL SET

ITL SOFTWARE
SUPPORT GUIDE

Innovative Technology assume no responsibility for errors, omissions, or damages

resulting from the use of information contained within this manual.
NV11 Manual Set – Section 3 2

NV11 MANUAL SET – SECTION 3

3. ITL SOFTWARE SUPPORT GUIDE 3

3.1 PiPS Software 3
3.1.1 Preparing for Installation 3
3.1.2 BV Interface Drivers 7
3.1.3 Installing the Drivers 10
3.1.4 Installing the PiPS Software 18
3.1.5 Starting the PiPS Software 21
3.1.6 Preferences, Settings and Options 24
3.2 Updating Firmware and Datasets 28
3.3 Tools 32
3.3.1 Diagnostics 32
3.3.2 Connections 38
3.4 Frequently Asked Questions 40

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 3

3. ITL SOFTWARE SUPPORT GUIDE

3.1 PiPS Software

PiPS (Pay in Pay out System) is a software package developed by Innovative

Technology Ltd to allow customers to carry out programming, setup and operational
tasks on the full range of NV11 devices.

3.1.1 Preparing for Installation

If you do not have the PiPS software on CD, you can easily download it from the
Innovative Technology website. Visit www.innovative-technology.co.uk, and select
‘Software Download’ from the ‘Support’ tab:

Clicking this link will take you to the software download page. To download any files
you must log in as a registered user – if you have not already registered this is a very
quick process; just click the ‘create an account’ link and follow the on-screen
instructions.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 4

Enter your login

details here, or
create a new
account

After logging in, the download screen will change slightly:

Your user name will be displayed in

the top right hand corner of the
screen

The padlock icon for each file will

change from locked to unlocked. To
download a file, just click on the
padlock icon opposite the file name.
If you want to find more information
about the file before you download
it, you can click on the blue
information icon.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 5

In this case, we want to download the PiPS software, so we click on the padlock icon
opposite the ‘SMART PIPS (Pay In Pay Out System)’ filename:

After clicking the link, a file download dialog box will appear – choose the option to
save the file:

You can save the file anywhere that is convenient, as long as you can remember
where it is when you want to install the software.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 6

After choosing where to save the file, a file transfer dialog box will appear showing
the progress of the file download:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 7

3.1.2 BV Interface Drivers

After downloading the Validator Manager software, you will also need to download the
Banknote Validator (BV) Interface drivers – two versions are available (32 bit and 64
bit) so choose the correct type for your operating system. Again, remember where
you saved the file.

Both files are provided in a ‘zipped’ (compressed) form – you will need to extract the
files from the zipped file before you can install the software or driver. Any version of
Windows from Windows 98 onwards can open zipped files; or you may want to use a
third party software tool such as Winzip or WinRAR.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 8

Extract the files to a convenient location – this might be an existing folder, or you may
want to save them into a new folder.

In this example, the BV Interface driver files are being saved into a folder called
‘Drivers’ on the computers C: drive.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 9

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 10

3.1.3 Installing the Drivers

There are several ways to communicate with the NV11 validator, which include using
a direct connection from computer to validator with a CN00392 validator to USB cable,
or by using a special interface unit called a DA2. Use of the DA2 is not covered here –
please refer to ITL Document number GA00338-2 for more information. In this
manual we will be using the USB connection method. The connector needed to set up
and interface the NV11 validator is easily accessible on the side of the unit:

Interface
Connector

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 11

To use a USB connection with the NV11, a USB cable fitted with a 16 way connector
on one end (ITL Part Number CN00392) should be used. The CN00392 cable fits into
the 16 way connector and allows high speed programming and serial communications
when used in SSP and ccTalk modes. When using the USB connection, power must be
supplied to the NV11 using the red and black power leads on the CN00392 cable.

The NV11 validator must be powered up for the interface to be recognised by

Windows. If the validator is not in the host machine, you will need to provide power
to the 16 way interface connector first. The connection information and pin numbering
is as follows:

Pin Description
1 Serial Data Out (Tx)
5 Serial Data In (Rx)
11 USB Data +
12 USB Data -
13 USB Power (+5V)
15 +V
16 0V / Ground Connection

Before connecting the USB cable to the computer, make sure that the CN00392 cable
is connected to the validator and that the unit is powered up. Once you have carried
out these steps, plug the USB cable into the computer.

After connecting the USB cable, Windows

should then detect the NV11 validator
interface – a ‘Found New Hardware’
bubble or dialog box should appear.

A ‘Found New Hardware’ wizard should then start to guide you through the installation
process (this first screen is not always shown on some computers):

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 12

Select this option

as you already
have the drivers

Information
Please make sure that you are using the V2 drivers
Only use V2 drivers for the installation.

Select this option as

we have saved the
drivers to a known
location

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 13

The next dialog box will ask you where to search for the drivers:

Click the ‘Browse’

button to find the
driver files (in this
example C:\Drivers)

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 14

Uncheck this option

to speed up the
installation

Click the ‘Next’

button to install
the drivers

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 15

You may see a warning dialog saying that the drivers have not passed Windows logo
testing – you can ignore this warning. Just click the ‘Continue Anyway’ button.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 16

Click the ‘Finish’

button to complete
the installation

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 17

After completing the driver installation you can check that the communications port
has been installed correctly.

Open Windows Device Manager, and click on the Plus symbol (+) next to the ‘Ports’
entry. This will expand the list of installed communications ports. You should see an
entry for an ‘ITL BV Serial V2’ port as shown here:

The actual communications port number (in our example COM5) may vary depending
on your particular computer configuration.

Now the drivers have been correctly installed you can install the Validator Manager
software – this is covered next.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 18

3.1.4 Installing the PiPS Software

Installing the PiPS software is very straightforward. Find the PiPS installation file you
downloaded earlier, extract the installation file from the zipped file and double click
the file (it has an .msi extension) – this will start the installation process:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 19

You can choose where you would like to install the software, or just accept the default
location (as shown above). Clicking on the ‘Next’ button will then ask you to confirm
the installation:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 20

Once the installation is complete, you will have a new program group called ‘ITL
Smart Tools’ in the Windows Start Menu, similar to the one shown here:

You can run the PiPS software by clicking the ‘Pay-in Pay-Out system’ menu entry;
however, before you can use the PiPS software with an NV11 you will need to make
sure that you have installed the BV interface drivers (as described earlier).

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 21

3.1.5 Starting the PiPS Software

The PiPS software is launched by clicking the ‘Pay-in Pay-out system’ entry in the ‘ITL
Smart Tools’ menu group.

The initial program screen looks like this:

Make sure that the NV11 is powered up and the USB cable is connected before going
any further.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 22

Once the NV11 is connected, there are two ways to start the program operation:

Click the ‘Start-up’ icon Click ‘Utilities’, then ‘Run PIPS System’

The PiPS software will then start to connect to the NV11.

Depending on the number and types of communications
ports on your computer, you may get an error message
similar to the one shown on the right saying ‘Unable to
open this port’ – this isn’t a problem, just click the ‘OK’
button.

You will see some text in the PiPS program

window as the software checks the
communications ports for the NV11 (similar
to what is shown here) – this text may vary
depending on your particular computer
configuration.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 23

Once the NV11 unit has been found, two windows will appear on the screen:

This window shows the

installed currency, level
and programming
information for the
connected NV11.

This window will

display all the
communications
events

More details of the program options and operations that can be carried out will be
covered in the next subsection.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 24

3.1.6 Preferences, Settings and Options

The preferences for the PiPS software are

accessible from the Utilities menu (as
shown). Click the ‘Options’ entry to open
a new dialog box:

This option sets the protocol version

used for communications – contact ITL
Technical Support for the current
configuration details.
This option allows the
user to display bank
note by value or channel

Check this option to allow detailed

protocol logging

This option is not

applicable for the NV11

Normally, these preferences should not need changing.

The settings and options for the NV11 vary depending whether the system is in the
'Run' or the 'Halt' state – generally the system will need to be halted before any
changes to setup options can be made. Pay in/pay out operations are only available
when in ‘Run’ state.

Halt State

If the system is in ‘Halt’ state, the user will either

have just started the PiPS software, or clicked on
the ‘Halt’ button. The menu bar will look like this:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 25

The main screen should look something like this:

The various settings and options can be accessed from a right click when the mouse
cursor is over any of the system device entries:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 26

Halt State Options

Set Route To set the pay in route for inserted bank notes to either
Cashbox or Note Float module, select the desired
denomination(s) and click the required route. The system will
send the commands to the device and store these preferences
so that they will be set again on the next start-up.

Set Options Using this dialog, the user can setup the device SSP address
and eSSP keys by double clicking on the required option.

Get Error Status This option displays any device error messages in the ‘System
Events’ window.

Download Update This option allows the user to download an ITL update file to
File the connected device.

Send SSP This option brings up the SSP communications dialog which
Command allows the user to send individual commands to the connected
device.

Exercise care when changing the device eSSP key.

CAUTION! The user must make a note of the new key and
change the host key to match. If the key is not
Take care when changing
known then device must be returned to ITL for key
eSSP key
reset.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 27

Run State

If the system is in ‘Run’ state, the user will have clicked on the ‘Run’ button and the
menu bar will look like this:

Run State Options

Set Route To set the pay in route for inserted bank notes to either
Cashbox or Note Float module, select the desired domination(s)
and click the required route. The system will send the
commands to the device and store these preferences so that
they will be set again on the next start-up.

Empty This command will empty all the stored notes in the connected
Note Float module into the device cashbox. After emptying the
notes, counters on the device will be reset to zero.

Reset This command will reset the connected payout device. After
reset, the system will re-initialise the device for use.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 28

3.2 Updating Firmware and Datasets

CAUTION! Powering off the NV11 when updating the

firmware or dataset can cause the validator to stop
Do not power off working.

The NV11 validator firmware and dataset can be updated very easily using the PiPS
software. The process uses NV9USB dataset files which can be downloaded from the
Innovative Technology Ltd website:

The firmware and dataset files for the NV11 validator

Information
are combined into a single file, so both will be
Combined data files updated when you carry out the update.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 29

After selecting the dataset, a dialog will prompt you to save or open the file: select
the Save option

You can then choose where to save the file – choose a location that is convenient for
you:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 30

Once the dataset file is saved, unzip the file and you can then start the process to
update the NV11 validator by connecting the USB cable and starting the PiPS software
as described previously.

With the PiPS software in

‘Halt’ mode, right click on one
of the currency entries and
select ‘Download Update File’
from the dialog as shown
here:

You will then be prompted to select the dataset file you downloaded and unzipped
earlier – select the file and click the ‘Open’ button:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 31

The PiPS software will then ask you to confirm that this is file you want to use to
update the NV11 unit with – click the ‘Yes’ button to continue:

A new dialog will then appear showing the update status:

After the reset is complete, the NV11 validator will then be ready for use with the new
currency.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 32

3.3 Tools

3.3.1 Diagnostics

There is a dedicated software diagnostics tool for use with the NV11 validator called
‘Bank Note Validator Diagnostics Tools’, and this software can be downloaded from
the Innovative Technology Ltd website:

When the file download dialog box appears, click the ‘Save’ button and select a
suitable location to save the file in:

Installing the Diagnostics tools software is done in the same way as the PiPS software
- Find the ITLDiagnosticsTools zipped file you just downloaded, extract the installation
file from the zipped file and double click the extracted file (it has an .msi extension) –
this will start the installation process.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 33

After installing the software, you can run the

diagnostics software by selecting the
‘Shortcut to ITL Diagnostics.exe’ item near
the top of the Windows Start menu. Make
sure that the NV11 Validator is powered up
and the USB cable is connected before
starting the program.

The main screen of the diagnostics tools software looks like this:

When running the software for the first time, you need to set a few options. These
are accessed from the ‘Options’ menu:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 34

By selecting the ‘Serial Port’ item

from the ‘Options’ menu you can
define which serial port is being
used to connect to the NV11
validator. After selecting this
option, a new dialog box will open
allowing you to choose the correct
serial port.

Select the required port from the dropdown list,

and then click the ‘OK’ button to confirm your
selection. This will close the dialog box and allow
you to select another option from the menu. You
shouldn’t normally need to change the language
setting, as this is determined by the Windows
locale settings. You can if you wish select one of
four specific languages if needed, as shown
below:

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 35

Select the ‘Diagnostics’ item from

the ‘Utilities’ menu to start the
diagnostics process (you can also
start the diagnostics by clicking
on the left hand icon below the
menu bar) - this will open the
Diagnostics screen:

Click the ‘Start Diagnostic’ button to start the diagnostic process. The software will
then prompt you to insert a special piece of green diagnostics paper (ITL part number
LB149). Insert the paper in the same way you would with a bank note – at the end of
the diagnostics test the paper will be ejected.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 36

Diagnostics Pass:

A summary of the validator type and Motor test results are shown in
related information is displayed here. this window.

The overall test result is displayed here.

Sensor test results are shown in

this window.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 37

Diagnostics Fail:

Motor test results are shown in

A summary of the validator type and this window – in this example all
related information is displayed here. the motors have passed testing.

The overall test result is displayed here.

Sensor test results are shown in this

window – in this example, several sensors
have failed during the diagnostics test.

Further details on how to use the diagnostics tools and interpret the results can be
found in the program help file.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 38

3.3.2 Connections

The NV11 validator has a single connector that is used to allow interfacing and
programming.

Information
Power is always required on pins 15 and 16 of the
Power always required 16 way connector.
regardless of connection
type.

The connector is a 16 pin socket used to interface the NV11 to the host machine. The
pin numbering of the socket is shown below, as well as an overview of the socket
connections:

Pin Description
1 Serial Data Out (Tx)
5 Serial Data In (Rx)
11 USB Data +
12 USB Data -
13 USB Power (+5V)
15 +V
16 0V / Ground Connection

To use a USB connection with the NV11, a USB cable fitted with a 16 way connector
on one end (ITL Part Number CN00392) should be used. The CN00392 cable fits into
the 16 way connector and allows high speed programming and serial communications
when used in SSP and ccTalk modes. When using the USB connection, power must be
supplied to the NV11 using the red and black power leads on the CN00392 cable.

The socket connections for the natively supported protocols are shown in the tables
below, as is a summary of the interface units needed for other types of operation:

WARNING! Do not make any connections to the interface socket

Risk of unit damage pins marked ‘Do not connect’ – making connections
to these pins could cause severe damage to the unit.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 39

NV11 SSP Interface:

Pin Name Type Description

1 TxD Output Serial data out (Tx)
2
3 Factory use only Do not connect
4
5 RxD Input Serial data in (Rx)
6
7
8 Factory use only Do not connect
9
10
11 USB D+ Data USB Data +
12 USB D- Data USB Data -
13 USB Vcc Power USB +V (+5V)
14 Factory use only Do not connect
15 V In Power +V
16 GND Ground GND

NV11 ccTalk Interface:

Pin Name Type Description

ccTalk data – must also be
1 TxD Output
connected to pin 5
2
3 Factory use only Do not connect
4
ccTalk data – must also be
5 RxD Input
connected to pin 1
6
7
8 Factory use only Do not connect
9
10
11 USB D+ Data USB Data +
12 USB D- Data USB Data -
13 USB Vcc Power USB +V (+5V)
14 Factory use only Do not connect
15 V In Power +V
16 GND Ground GND

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set – Section 3 40

3.4 Frequently Asked Questions

a. Why are there no DIP switches on the unit?

 The NV11 has no dipswitches. Configuring the unit is carried out using a
configuration button mounted on the front of the Note Float module – see
Section 1, subsection 1.5 of this manual set for more information.

b. Are 64 bit drivers available?

 Both 32 and 64 bit drivers can be downloaded from the ‘Support’ section of the
ITL website – please make sure that you are using the correct type of driver for
your Operating System.

c. Some or all notes are not accepted

 Check that no inhibits are set in the PiPS software. If the problem persists,
contact ITL Support for further assistance.

Copyright © Innovative Technology Ltd 2014 GA00963-2

NV11 Manual Set

MAIN HEADQUARTERS Innovative Technology Ltd

Derker Street – Oldham – England - OL1 4EQ
Tel: +44 161 626 9999 Fax: +44 161 620 2090
E-mail: support@innovative-technology.co.uk
Web site: www.innovative-technology.co.uk

AUSTRALIA
support@innovative-technology.com.au

BRAZIL
suporte@bellis-technology.com.br

CHINA
support@innovative-technology.co.uk

GERMANY
supportDE@innovative-technology.eu

ITALY
supportIT@innovative-technology.eu

SPAIN
supportES@innovative-technology.eu

UNITED KINGDOM
support@innovative-technology.co.uk

REST OF THE WORLD

support@innovative-technology.co.uk

Copyright © Innovative Technology Ltd 2014 GA00963-2