Mansi Resume - Updated Operations

Mansi Gupta
Phone +91-8383-913-850 LinkedIn

Email mansigupta23@gmail.com https://www.linkedin.com/in/mansi-gupta-jan2384/
Profile Summary
Results-driven professional with Inside sales experience and worked as an Operations manager with over 6.1 years’
experience seeking a role to leverage expertise in data analysis, reporting, and CRM operations. Proficient in Power
BI, Tableau, and MSBI for extracting insights from complex datasets. Skilled in data integration using Azure Data
Factory and Informatica, driving cost reduction and business growth. Committed to utilizing analytical skills and
business acumen for strategic decision-making and achieving business excellence. Proficient in managing &
motivating teams for running operations.
Excellent interpersonal, communication & organizational skills with proven abilities in team management, process
management, stakeholder management. Worked for inside sales team to support sales objectives.
Skills
● Business Intelligence: Power BI, Tableau, MSBI , Qlik-View

● Data Integration: Azure Data Factory,Informatica
● Data Analysis: Excel, Pivot Tables
● CRM Operations: Salesforce, CRM systems
● Reporting and Dashboards: Power BI Desktop & DAX, Power BI Paginated Report
● Agile Methodologies: Scrum, Kanban
Education
2006 – 2008 MBA: International Business & IT (University Bronze Medalist)

Amity International Business School -Noida
2002 - 2006 Bachelor of Technology: Computer Science ( CGPA 8.7)

UP Technical University – Roorkee
Certificates/Trainings
● Business Intelligence Architect, Master’s Program Intellipaat

● Tableau Data Analyst, Udemy
● Tableau Desktop, Intellipaat
● PL-300 | DA- 100, Microsoft Power BI Certification, Microsoft
● DP-203, Data Engineering on Microsoft Azure, Microsoft
● The Business Intelligence Analyst, Udemy
● Design principles for effective dashboard design, Udemy
Work History
May 2022 -July 2022 Operations Manager

Efficiently Global solutions(3 months)
 Utilized Power BI and Tableau to create insightful reports and dashboards to
track business performance and identify areas for improvement.
 Analyzed operational data and conducted business requirements gathering
for telecommunication products and services.
 Document processes and operating procedures
 Project management skills
 Collaborated with cross-functional teams to identify and implement process
improvements, resulting in better service levels, quality standards, and KPI
performance.
 To manage operations on day to day basis & provide leadership and strategic
planning to all departments to ensure optimum performance, managing
people.
 Mentored the team on utilizing the analysis findings to enhance customer
satisfaction and optimize operations.
 Leveraged CRM systems (such as Salesforce and Asana) to streamline and
improve customer relationship management processes.
 Design Power BI data visualizations utilizing maps, scatter plots.
Sep 2018 -Oct 2019 Assistant Manager – Operations

Manikaran Power Limited, New Delhi(1 year 2 months)
 Utilized Power BI, Tableau, and other reporting tools to visualize data and
present key findings to stakeholders.
 Stakeholder management
 Powerpoint skills, MS excel
 Collaborated closely with the business development team, applying data
analysis techniques to assess ongoing projects and identify areas for
optimization.
 Led data analysis project to optimize invoice and inventory management
using Excel and pivot tables. Analyzed sales data, identified trends, and
forecasted demand to enhance stock levels and reduce inventory costs.
Feb 2011 -July 2012 Jr Manager - AOCC

(under Airport Authority of India , Government of India)
GMR, International Airport, Hyderabad(1 year 6 months)
 Developed dashboards and reports using MS SSRS, Power BI Desktop & DAX,
Power BI Paginated Report, Power BI Gateway, and Tableau for effective
data visualization and reporting.
 Collected real-time data and performed statistical analysis to support
operational decision-making at an international airport.
 Presented data-driven insights to senior management, enabling informed
strategic planning and resource allocation.
 Contributed to projects within GMR Infrastructure, estimating costs and
forecasting revenue to support departmental growth.
 Utilized CRM systems and data analysis techniques to optimize customer
relationship management and enhance customer satisfaction.
 Worked closely with finance and operations teams to ensure accurate and
timely sales order processing ,billing and revenue recognition.
Oct 2017 – Mar 2018 Technical Consultant – Data Analytics

Mount Carmel , New Delhi ( 6 months)
 Analyzed data from various sources, including student systems.
 Developed and maintained data visualizations and dashboards using Tableau
 Identified trends and patterns in student performance and enrollment data.
 Collaborated with academic departments to improve student outcomes.
 Conducted ad-hoc analyses to support decision-making.
Jan 2008 -Aug 2010 Inside sales Executive
FCML Projects Ltd, New Delhi (2 years 8 months)
 Effectively managed supply chain activities, optimizing processes and
ensuring timely delivery of projects.
 Reconciling orders, order management
 Collaborated with pan India customers, gathering data and providing insights
for improved procurement and operational efficiency.
 Utilized data analysis and reporting techniques to identify bottlenecks,
reduce costs, and increase revenue by 10%.
 Implemented and managed CRM operations, ensuring effective customer
relationship management and driving customer-centric initiatives.

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Mansi Gupta

Phone +91-8383-913-850 LinkedIn

● Business Intelligence: Power BI, Tableau, MSBI , Qlik-View

2006 – 2008 MBA: International Business & IT (University Bronze Medalist)

2002 - 2006 Bachelor of Technology: Computer Science ( CGPA 8.7)

● Business Intelligence Architect, Master’s Program Intellipaat

May 2022 -July 2022 Operations Manager

Sep 2018 -Oct 2019 Assistant Manager – Operations

Feb 2011 -July 2012 Jr Manager - AOCC

Oct 2017 – Mar 2018 Technical Consultant – Data Analytics

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