Security Policies

and Practices
 INTRODUCTION
At AppsFlyer, data security, scalability and performance are our
lifeblood. Our state-of-the-art real-time infrastructure, advanced
security and data protection, independent certifications and global
regulatory compliance have earned the trust of the world’s leading
brands.
We strive to implement the highest level security processes and
practices across all business units. To help ensure we attain this
goal, our staff includes a full-time, in-house chief information
security officer (CISO) and a growing dedicated security team.

Our security practices are based on industry-leading standards such

as SSAE 16 SOC2, on which we are audited annually. Our security
framework includes policies and procedures, asset management,
access management, physical security, people security, product
security, cloud and network infrastructure security, third-party
security, vulnerability management, security monitoring, and
incident response.

Information security policies and standards are approved by

AppsFlyer management and are available to all AppsFlyer
employees.

AppsFlyer Security Policies and Practices 2

 APPSFLYER
SECURITY

Staff Product Cloud Business Data 3rd parties Certification

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AppsFlyer Security Policies and Practices 3

 SECURITY TEAM
HIRING
INFOSEC TRAINING
ONGOING COMMUNICATIONS

PEOPLE
The teams behind AppsFlyer products play an essential part in protecting
our service on an organizational level.

SECURITY TEAM
AppsFlyer’s business operation team includes top-notch security and privacy professionals who are experts in information, application and network
security. The team is tasked with:

y Maintaining the company’s defense systems

y Developing security review processes
y Building security infrastructure
y Implementing AppsFlyer’s security policies

AppsFlyer’s dedicated security team actively scans for security threats using commercial and custom tools, penetration tests, quality assurance (QA)
measures, and software security reviews.

Members of the AppsFlyer information security team review security plans for all networks, systems and services. They provide project-specific
consulting services to AppsFlyer’s product and engineering teams. They monitor for suspicious activity on AppsFlyer’s networks, address information
security threats, perform routine security evaluations and audits, and engage outside experts to conduct regular security assessments.

AppsFlyer Security Policies and Practices 4

 SECURITY TEAM
HIRING
INFOSEC TRAINING
ONGOING COMMUNICATIONS

PEOPLE
HIRING
The AppsFlyer screening process is based on background checks and
personal interviews with recruitment/HR managers and hiring managers.
Where applicable, additional background checks are included based on
local law.

INFOSEC TRAINING
New employees go through an on-boarding process that includes
security guidelines, expectations, and code of conduct. All AppsFlyer
employees undergo annual security awareness training.

ONGOING COMMUNICATIONS
The AppsFlyer security team communicates with all employees on
a regular basis, covering topics such as emerging threats, phishing
awareness campaigns, and other industry-related security topics.

AppsFlyer Security Policies and Practices 5

 APPLICATION SECURITY
ACCOUNT SECURITY
MONITORING AND VISIBILITY

PRODUCT
APPLICATION SECURITY
The AppsFlyer security development lifecycle (SDLC) standard helps ensure the delivery of a highly secure platform.
The following activities help us achieve this mission:

Change management Penetration tests

All changes are tracked, reviewed and AppsFlyer conducts a variety of PTs using
approved to ensure alignment with our external vendors as well as scans using
business objectives and compliance automated scanners.
requirements.

Attack prevention Bug bounty

AppsFlyer utilizes Anti-DDoS AppsFlyer offers a bug bounty program
protection, WAF and API for detecting bugs in Application security.
protection tools.

SDLC
All products and features undergo
thorough security reviews and code
AppsFlyer Security Policies and Practices scanning. 6
 APPLICATION SECURITY
ACCOUNT SECURITY
MONITORING AND VISIBILITY

PRODUCT
ACCOUNT SECURITY
AppsFlyer provides the most thorough authentication security measures in the mobile attribution industry. Among the available authentication
capabilities, many settings are fully configurable to suit individual organizational standards and needs.

Full complexity passwords SHA-2 + Salt password hashing

All users must create full complexity passwords, which include a Customer passwords are not stored in clear text in AppsFlyer’s
minimum of 8 characters, uppercase and lowercase letters, servers. AppsFlyer uses SHA-2 hash standard for storing all
numbers and symbols. passwords.

Failed logins Temporary passwords

While the recommended setting is to block users after 10 failed AppsFlyer requires new users to create a new password
login attempts, AppsFlyer blocks users after 5. immediately after signing in with a temporary password.
Customers can determine the duration of the lockout.

AppsFlyer Security Policies and Practices 7

 APPLICATION SECURITY
ACCOUNT SECURITY
MONITORING AND VISIBILITY

PRODUCT
ACCOUNT SECURITY

Self-serve

2-Factor authentication Single sign-on

Customers can choose to require 2FA when users Customers using an IDP solution within their organization
log in to the dashboard. Available options are Google can connect it to the AppsFlyer dashboard.
Authenticator or text message confirmation. AppsFlyer works with the SAML 2.0 standard for SSO.

AppsFlyer Security Policies and Practices 8

 APPLICATION SECURITY
ACCOUNT SECURITY
MONITORING AND VISIBILITY

PRODUCT
MONITORING AND VISIBILITY
Our security team continuously monitors and assesses compliance,
regulation and risk. Our vulnerability tests establish how we identify,
respond, and triage vulnerabilities against the AppsFlyer platform. To
ensure the security of our platform, AppsFlyer continues to improve and
enhance its security capabilities: Continuous 24/7/365 monitoring and the
implementation of a variety of security tools and other components to
detect and mitigate any new vulnerabilities, incidents, and threats.

We want our customers to have complete visibility into what happens

inside their account, giving them the freedom to monitor their own
account activity. For this reason, we provide complete logs of all account
activity, including failed login attempts and changes made to data Audit Trail 24/7 Monitoring
exportation. Customers have full AppsFlyer security team
visibility into account conducts 24/7 monitoring
activity: failed and of the infrastructure and
successful logins, changes to application. Any alert
made and data exports. triggers a clear process to
mitigation.

AppsFlyer Security Policies and Practices 9

 INFRASTRUCTURE COMPLIANCE
ASSET MANAGEMENT & OWNERSHIP
DDOS PROTECTION
FULL REDUNDANCY

CLOUD
The security of our infrastructure and networks is critical. Creating a
safe platform for AppsFlyer application and customer innovation is the
mission of our cloud security.

INFRASTRUCTURE COMPLIANCE DDoS PROTECTION

We use multi-layered controls to help protect our infrastructure, As part of the multilayered-protection approach, a dedicated DDoS
constantly monitoring and improving our applications, systems, and mitigation ecosystem has been put in place. AppsFlyer utilizes Anti DDoS
processes to meet the growing demands and challenges of security. In protection, WAF and API protection tools.
addition, we use AWS and GCP, highly-regulated and compliant data
centers that meet stringent regional and international certification
requirements.
FULL REDUNDANCY
AppsFlyer utilizes a wide range of tools to monitor its environment across
data centers on both the server and application level. Parameters are
ASSET MANAGEMENT & OWNERSHIP collected and aggregated at a central location using redundancy to
All assets are assigned with a defined owner and accountability. Access detect anomalies, trends, threshold crossing, etc.
to production infrastructure is limited to the minimal number of
individuals based on a least-privilege and need-to-work basis.

AppsFlyer Security Policies and Practices 10

 BUSINESS CONTINUITY PLAN (BCP)
DISASTER RECOVERY
DATA BACKUPS

BUSINESS CONTINUITY
While we can’t predict the future, we can ensure that we are fully
prepared for it. That includes managing potential service interruptions
and minimizing recovery time.

BUSINESS CONTINUITY DISASTER DATA

PLAN (BCP) RECOVERY BACKUPS
AppsFlyer’s BCP ensures that AppsFlyer’s services are hosted on AWS AppsFlyer performs regular
critical operations and services are and GCP, enabling continuous global backups of customer data and
continuously available to customers activity, even if one location fails. AWS and other critical data using Amazon
throughout the occurrence of any GCP span multiple geographic regions S3 cloud storage. All backups are
disaster or business interruption, from and provide multiple backups, allowing encrypted in transit and at rest
temporary outages to global-scale AppsFlyer servers to remain resilient in the using strong encryption.
catastrophes. event of most failure modes.

AppsFlyer Security Policies and Practices 11

 DATA IN TRANSIT
DATA AT REST
MASKING
ACCOUNT SEGREGATION AND ACCESS

DATA
DATA IN TRANSIT
Data is vulnerable to unauthorized access as it travels across the internet
or within networks. For this reason, securing data in transit is a high priority
for AppsFlyer. Our web servers support strong encryption protocols to
secure connections between customer devices and AppsFlyer’s web
services and APIs. Any traffic transferred to AppsFlyer encrypted over
https using TLS1.2 only.

DATA AT REST
Data is encrypted in our databases using AES256bit encryption by default.

AppsFlyer Security Policies and Practices 12

 DATA IN TRANSIT
DATA AT REST
MASKING
ACCOUNT SEGREGATION AND ACCESS

DATA
MASKING
Our customers can choose to implement even stricter security measures, i.e., additional layers of protection to their account. We encourage customers
to work with their account managers to make sure any specific security needs are being met, such as IP masking.

ACCOUNT SEGREGATION AND ACCESS

To keep data private and secure, AppsFlyer logically isolates each customer’s account data from other customers and users, even when stored on
the same physical server.
For AppsFlyer employees, access rights and levels are based on job function and role using the concepts of least-privilege and need-to-know. They
are only granted a limited set of default permissions to access company resources. Additional permissions require a formal process that involves
an approval from a manager as dictated by AppsFlyer’s security policies. An employee’s authorization settings are used to control access to all
resources, including data and systems.

AppsFlyer Security Policies and Practices 13

 VETTING PROCESS
ONGOING MONITORING

THIRD PARTIES
Every organization relies on other organizations – whether its an email provider, a server farm or the cafe that caters your Friday lunches. Vendor
security must be addressed just like any other element in organizational security. Investing in internal security and ignoring the security vulnerability is
like padlocking your front door but leaving a window open. Vulnerability is just that, a vulnerability; and third-party vendors can be a significant one.

AppsFlyer is a 3rd-party vendor for some of the world’s biggest organizations. On top of that, AppsFlyer’s products have third-party integrations and we
employ vendors for internal services across multiple departments. We take 3rd party security as seriously as an other internal security measures:

VETTING PROCESS ONGOING MONITORING

Third parties used by AppsFlyer are checked The AppsFlyer security team will conduct an annual review of
before employment to validate that prospective applicable vendors. The review will conducted by AppsFlyer’s
third parties meet AppsFlyer’s security standards. security team or via a third-party report (e.g., SSAE 16 SOC2 report,
Customer data is not accessible to third parties ISO27001). The procedure takes into account the type of access and
or subcontractors. classification of data being accessed (if any), controls necessary to
protect data, and legal/regulatory requirements.

AppsFlyer Security Policies and Practices 14

CERTIFICATION
Compliance Branch Adjust Kochava Singular

AppsFlyer is committed to mitigating risk and ensuring AppsFlyer

SSAE16 SOC2
services meet regulatory and security compliance requirements.
AppsFlyer complies with applicable legal, industry, and regulatory TRUSTe

requirements as well as industry best practices.

ePrivacy

While other attribution companies have been subject to repeated ISO27001

breaches, leaks and compliance failures, AppsFlyer has offered

ISO27017
(and continues to expand) an unparalleled global compliance and
certification program. AppsFlyer's compliance program is unmatched ISO27018

in the industry.
ISO27032

ISO27701

CSA STAR

AppsFlyer Security Policies and Practices 15

 SSAE16 SOC2 CSA STAR
AppsFlyer has obtained SOC2 certification, providing our AppsFlyer’s commitment to data security extends to cloud services
customers with validation of our security controls and confidence used by the company.
in our security program. The Trust Service Criteria, which SOC 2 CSA STAR Certification is a rigorous third party independent
are based upon, are modeled around four broad areas: Policies, assessment of the security of a cloud service provider. The STAR
Communications, Procedures, and Monitoring. Each of the criteria Certification is based upon achieving ISO/IEC 27001 and the specified
have corresponding points of focus, which should be met to set of criteria outlined in the Cloud Controls Matrix.
demonstrate adherence to the overall criteria.

TRUSTe ePrivacyseal
AppsFlyer meets all the privacy requirements established by ePrivacy GmbH awards the data protection seal of approval following
TRUSTe and/or applicable regulatory bodies. Our continued an in-depth audit of a company's online and mobile products. The
TRUSTe certification demonstrates AppsFlyer's utmost certification covers the requirements of GDPR for digital products.
commitment to transparency. TRUSTe reviews our website and its Following a stringent evaluation process, AppsFlyer has been
subdomains, software development kit {"SDK"), and APl's. awarded the ePrivacyseal for compliance with all criteria outlined by
ePrivacyseal.

ISO 27001, 27017, 27018, 27032, 27701

The ISO/IEC 27000 family of standards helps organizations keep
information assets secure and manage security of assets.
AppsFlyer has standard requirements for ISO 27001, 27017, 27018
and 27032 which verify that AppsFlyer has demonstrated (and
even exceeded) the required measures for organizational security
management, information security, PII cloud security and privacy.

AppsFlyer Security Policies and Practices 16

SUMMARY
As a leading provider with vast experience in the industry, we realize that
working in a cloud-based multi-tenant environment may raise concerns
related to the confidentiality and protection of sensitive data. AppsFlyer’s
security mechanisms to protect physical, network and application
components of the platform and our transparency with regard to security
policies and processes let brands trust us with their most confidential
data. This trust helps for the foundation on which our customers leverage
the business benefits of our multi-tenant SaaS solution.

If you have questions or need more detailed explanations on topics

covered in this whitepaper, feel free to contact our Security Team via the
Support Team or your Customer Success Manager.

To learn more, visit www.appsflyer.com

AppsFlyer Security Policies and Practices 17