10ZiG Manager Cloud Setup Guide

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Version 3.0.2.

10ZiG Manager Cloud Setup Guide

Welcome to the 10ZiG Manager Cloud Setup guide. This guide will help you install all of the components
within the 10ZiG Management suite. Please take note of the following system requirements and
software prerequisites for proper installation and functionality.

About:
The 10ZiG Manager Cloud Setup provides an easy and effective way to install all the tools for managing
and controlling all of your 10ZiG Thin Client devices. The components include the 10ZiG Manager Server,
10ZiG Manager Console, 10ZiG Cloud Connector and the 10ZiG Web Console. The installation software is
designed to be as minimal as possible but will require some user input to correctly configure these tools.

1 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
Version 3.0.2.X

System Requirements
Below is a table of the minimum and recommended system requirements. When the Manager Server
and the Web Console are used on the same machine, the CPU, system memory and drive space should
be increased to prevent errors from occurring.

Note: Do Not Install the 10ZiG Manager or any of its components on an Active Directory (AD) Domain Controller.

10ZiG Manager Server Minimum Recommended

Operating System Windows 8.1 64 Bit Windows 8.1 64 bit or higher

CPU Dual Core 1.5Ghz Quad Core 2.5Ghz

System Memory 2GB 4GB

Drive Space 2GB 8GB

10ZiG Manager Console Minimum Recommended

Operating System Windows 8.1 64 Bit Windows 8.1 64 bit or higher

CPU Dual Core 1.5Ghz Quad Core 2.5Ghz

System Memory 2GB 4GB

Drive Space 2GB 8GB

10ZiG Cloud Connector Minimum Recommended

Operating System Windows 8.1 64 Bit Windows 8.1 64 bit or higher

CPU Dual Core 1.5Ghz Quad Core 2.5Ghz

System Memory 2GB 4GB

Drive Space 2GB 8GB

10ZiG Web Console Minimum Recommended

Operating System Windows 8.1 64 Bit Windows 8.1 64 bit or higher

IIS Server IIS 7 IIS 8

Web Browser Chrome 21, Firefox 28, IE10 Chrome 53, Firefox 49, IE11

CPU Dual Core 1.5Ghz Quad Core 2.5Ghz

System Memory 2GB 4GB

Drive Space 2GB 8GB

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IIS Required Features

The Web Console installer will automatically enable the necessary Windows features. You will need to
manually enable these features should the installer fail to do so. To manually enable these features you
will need to navigate to the System Control Panel, Programs and Features and then click on “Turn
Windows Features on or off”. Below is a list of all the required features for each IIS type.

IIS 7 Required Windows Features


• Internet Information Services
o Web Management Tools
 IIS Management Console
o World Wide Web Services
 Application Development Features
• .NET Extensibility
• ASP
• ASP.NET
• ISAPI Extensions
• ISAPI Filters
 Common HTTP Features
• Default Document
• Static Content
 Security
• Basic Authentication
• Request Filtering

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IIS 8 Required Windows Features


• .NET Framework 3.5 (includes .NET 2.0 and 3.0)
• .NET Framework 4.5 Advanced Services
o ASP .NET 4.5
o WCF Services
o TCP Port Sharing
• Internet Information Services
o Web Management Tools
 IIS Management Console
o World Wide Web Services
 Application Development Features
• .NET Extensibility 4.5
• ASP.NET 4.5
• ISAPI Extensions
• ISAPI Filters
• WebSocket Protocol
 Common HTTP Features
• Default Document
• Static Content
 Security
• Basic Authentication
• Request Filtering

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Contents

10ZiG Manager Cloud Setup Guide ............................................................................................................... 1


About: ................................................................................................................................................... 1
System Requirements ............................................................................................................................... 2
IIS Required Features ............................................................................................................................ 3
Contents ........................................................................................................................................................ 5
How it works: ................................................................................................................................................ 6
Manager Server..................................................................................................................................... 6
Manager Console .................................................................................................................................. 6
Cloud Connector ................................................................................................................................... 6
Web Console ......................................................................................................................................... 7
Web Console with the Cloud Connector............................................................................................... 7
Installation .................................................................................................................................................... 8
Component Selection............................................................................................................................ 8
Manager Server................................................................................................................................... 10
Cloud Connector ................................................................................................................................. 14
Web Console ....................................................................................................................................... 18
Installation Complete .......................................................................................................................... 21
Appendix ..................................................................................................................................................... 22
Port Usage ........................................................................................................................................... 22
Drive Space Consideration .................................................................................................................. 22
System Memory Consideration: ......................................................................................................... 22
DNS Service Location Record (SRV) .................................................................................................... 23

5 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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How it works:
Manager Server
The 10ZiG Manager Server is the core component for managing your thin client devices. It is responsible
for discovering, monitoring and communicating with the thin clients. The Manager Server stores vital
information to provide client maintenance and configuration functionality.

Thin Manager Manager User


Clients Server Console Desktop

Manager Console
The 10ZiG Manager Console provides a user interface for the Manager Server allowing administrators to
monitor thin client status and perform the various management, configuration and recovery tasks.

Thin Manager Manager User


Clients Server Console Desktop

Cloud Connector
The 10ZiG Cloud Connector is a communications relay service which provides secure connectivity
between thin clients and the manager server across the internet. It also is used as a proxy between the
client browser and the Web Console.

Thin Cloud Manager Manager User


Clients Connector Server Console Desktop

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Web Console
The 10ZiG Web Console provides an internet-based user interface to the Manager Server. Utilizing
Microsoft Internet Information Services (IIS) on your server, our web application communicates directly
to any specified 10ZiG Manager Server within your network.

Thin Manager Web Client


IIS HTTPS
Clients Server Console Browser

Web Console with the Cloud Connector


In addition to handling cloud based thin clients, the Cloud Connector also routes Web Console and VNC
network traffic to the users’ browser. The user connects directly to the Cloud Connector when used in
conjunction with the Web Console. The example below shows the Cloud Connector relationship with the
Web Console.

Thin Cloud Manager Web Cloud Client


IIS Console / HTTPS
Clients Connector Server VNC Connector Browser

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Installation
The 10ZiG Cloud Manager setup is a simple process. The installer allows you to choose all or individual
components to install. For this guide, we will be installing all the components and walking you step by
step through each process.

To start the Manager Cloud Setup, simply run the executable file MgrCloudSetup_v3.0.2.xx.exe.

Component Selection
Clicking the next button will take you to the component selection screen. Here you can choose to install
all or just the individual components you need.

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The next screen will allow you to specify the installation path, but it is recommended to accept the
default path.

You will see a progress bar indicating the selected components are being installed.

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Manager Server
If the Manager Server was selected, you will be prompted to configure it. There are three tabs Network,
Discovery and Advanced, and each tab has various settings. You can hover the mouse cursor over the
setting to view the description.

Important: To prevent any installation errors, uninstall any previous versions of the Manager Server prior to
installing the latest version.

Network
If the server has more than one network adapter, select the primary adapter to be used for manager
communications. Change the remoting port only if necessary.

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Discovery
This tab allows you adjust how the Manager Server polls and discovers new thin clients.

The Manager Server can consume a higher amount of resources when automatically discovering a large
number of thin clients or connecting via minimal bandwidth. To reduce this, the “Discovery Interval” can
be increased to 300 seconds (5 minutes) or greater. Additionally, a DNS Service Location (SRV) record
can be created within your DNS system that will direct thin clients to the Manager server so they can
“check-in” when they come online and announce when they are going offline. If the account you are
using to install the 10ZiG Manager has DNS administrator privileges within a Microsoft DNS
infrastructure, the “Server Settings” dialog will ask if you wish to automatically create this record when
you click “OK”. If you are not a DNS administrator or need to manually create the record, please see the
appendix section detailing the procedure.

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Advanced
This tab allows you to configure the advanced settings for the Manager Server. These settings should be
left as default unless there is a specific need or directed otherwise by technical support.

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Manager Network Share


You will be prompted to choose a network share path for the Manager Server. Enter in the desired share
or UNC path and user credentials.

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Cloud Connector
If the Cloud Connector component has been selected, you will be prompted to configure additional
settings on how it will communicate.

Note: It is recommended to use the default SSL\TLS port of 443 if available.

Select a port number and a SSL certificate for the connector. You can have the installer generate a Self-
Signed Certificate, import or select a previously installed certificate.

Important: When hosting the Web Console on the same computer, ensure the Web Console port is different from
the one configured here.

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Selecting an installed certificate

Importing a SSL Certificate

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Enter in the address of the Manager Server (Standalone Installer Only)

Enter in the address of the Web Console and the port (Standalone Installer Only)

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When the setup for the Cloud Connector has completed, the dialog will appear as follows.

17 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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Web Console
If the Web Console component was selected, you will be prompted to select the installation path, port
number and SSL certificate. If you are installing the Web Console on the same computer as the Cloud
Connector, you must choose a different port number than the Cloud Connector.

Specify the installation path, but it is recommended that you accept the default path.

After all of the files have been extracted, the installer will check if the necessary Windows features are
present. If there are missing features you will be prompted with a dialog window to automatically install
them. Once all the required features are installed, the installation will continue.

18 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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The installer will try to use the port 443 and detect if it is use. If it is in use, the installer will select the
next available port number. (Standalone Installer Only)

Note: Certain programs like Skype and other messaging programs will hold on to port number 443 by default. Due
to the nature of these programs, the installer may not be able to determine if the port is in use! Either set the
conflicting program’s port to another value or select a different port value within the installer.

Important: When hosting the Cloud Connector on the same computer, ensure the Web Console port is different
from the one configured here.

19 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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Select your SSL certificate by clicking on the ‘choose’ button or have the installer generate a Self-Signed
Certificate which is stored in the trusted root of the operating system. (Standalone Installer Only)

If you are upgrading or there is already an existing Web Console on the host machine you will be
prompted to override the existing settings.

If there is an existing Web Console site on the machine and it is currently running, you will be asked to
stop it to continue. This is important as it will need to change the settings and restart it.

Note: This will logoff any currently connected users

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Installation Complete
All done! Click finish to close the installer. If any of the newly enabled features requires a reboot, you
will be prompted to do so.

Note: It is import to complete the installation process and reboot (if required)

21 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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Appendix
When using the 10ZiG Manager Server, 10ZiG Cloud Connector and the 10ZiG Web Console on the same
machine, there are several things you will need to be aware of before you start using them.

Port Usage
• When specifying the port numbers during the setup, ensure that Cloud Connector and the Web
Console are using different port numbers. Example: Cloud Connector on port 443 and Web
Console on port 444.
• The Web Console port can be changed through the Web Console Settings tool that is installed
with the Web Console. It is recommended to utilize this settings tool as it will also set the
necessary values for the Cloud Connector.

Drive Space Consideration


• The Manager Server stores all installed firmware update packages in the network share that was
entered in during the installation. This can cause the folder to become very large so it is
recommended to remove obsolete firmware version when possible. It is recommended in end
user environment that a couple of firmware version are kept on hand.
• When the Manager Server discovers thin clients for the first time, their configuration is retrieved
and stored. This means that the size of the configuration repository folder within the network
share will grow based upon the amount of thin clients that is found.

System Memory Consideration:


• The Manager Server and Web Console utilizes multithreading tasks and operations. There
should be sufficient system memory allocated to the operating system when using these
managing programs. See the system requirements table below for more information about this
requirement.

22 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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DNS Service Location Record (SRV)


A DNS Service Location record can be created to provide the host name of the computer and port on
which the 10ZiG Manager server is located allowing thin clients to “check-in” when they come online or
notify when they go offline. This mitigates the need for the Manager server to poll IP addresses to
discover new clients or refresh the status of existing clients. The following instructions detail how to
manually create an SRV record on a Microsoft DNS server.

UDP SRV Record


The UDP record is used by thin clients not connected via the Cloud Connector, usually on the same local
network. The following steps detail how to create this record type.
1. Launch the Microsoft DNS Manager on your DNS server from the Administrative Tools
Start menu folder or from the Server Manager console.
2. Expand the DNS domain tree to navigate to the _udp subdomain in the Forward Lookup
Zones of your domain as pictured below.

3. Click the New Record toolbar button to begin creating a record.

23 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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4. The Resource Record Type dialog window will appear. Scroll down list to find and select
Service Location (SRV), then click the Create Record… button.

5. Specify the record details as pictured below.


Service: _tzmgr_discovery
Protocol: _udp
Port number: 52500
Host offering this service: Enter the host name of the 10ZiG Manager computer.
Finally, click OK to create the new record.

24 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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6. The new UDP SRV record will appear as follows when done.

25 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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TCP SRV Record


A TCP SRV record can also be created in your DNS infrastructure to provide Cloud-Agent-enabled thin
clients location information of the Manager server. The process is similar to creating the UDP record
except for a couple of key differences. The procedure is detailed as follows.

1. Launch the Microsoft DNS Manager on your DNS server from the Administrative Tools
Start menu folder or from the Server Manager console.
2. Expand the DNS domain tree to navigate to the _tcp subdomain in the Forward Lookup
Zones of your domain as pictured below.

3. Click the New Record toolbar button to begin creating a record.

26 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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4. The Resource Record Type dialog window will appear. Scroll down list to find and select
Service Location (SRV), then click the Create Record… button.

5. Specify the record details as pictured below.


Service: _tzmgr_discovery
Protocol: _tcp
Port number: Specify the port of the Cloud Connector.
Host offering this service: Enter the host name of the computer where the Cloud Connector has
been installed.
Finally, click OK to create the new record.

27 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029
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6. The new TCP SRV record will appear as follows when done.

28 10ZiG Technology © 2018 | 23309 N. 17th Dr. #100 Phoenix, AZ 85027 USA P: (623) 516-0029

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