Professional Communication:

(MCQs Type Questions)

1.Which of these can be considered as qualities of Professional

Communication?

Select one:

a.
Clear Communication

b.
Aimed to persuade audience

c.
Deals with technical and complex information

d.
All of them

2.Which of these is not considered one of the main forms of

communication?

Select one:

a.
Visual Communication

b.
Oral Communciation

c.
Written Communication

D
.Non-verbal communication
3.Which of these are not a feature of Oral Communication

Select one:

a.
It is asynchronous

b.
It is face to face

c.
There are interruptions

d.
Requires more than two or more partners

4.Which of these require low planning?

Select one:

a.
A debate

b.
A meeting

c.
A conversation

d.
An Interview

5.Which of these is not a typical form of written communication?

Select one:

a.
Emails

b.
Essays

c.
Books

d.
Group Discussion

6.Which of these would be considered as a limitation of written

communication?

Select one:

a.
Lack of non-verbal cues

b.
Requires planning

c.
High rate of reproduction

d.
Less time pressure to understand

7.Which of these is the greatest means of conveying information?

Select one:

a.
Writing

b.
Words

c.
Pictures

d.
Signs

8.Which of these is a main element of non-verbal communication?

Select one:

a.
Volume of the speaker

b.
Name of the speaker

c.
Age of the speaker

d.
Age of the audience

9.Which of these is not an element of non- verbal communication?

Select one:

a.
Personal Appearance

b.
Posture

c.
Eye Contact

d.
Age of the speaker

10.Which of these can be considered an element of Proxemics?

Select one:

a.
Seating Arrangement

b.
Eye contact

c.
Touching

d.
Punctuality

11.Which of these would not be considered an aspect of Kinesics?

Select one:

a.
Emblems

b.
Regulators
c.
Personal Style

d.
Illustrators

12.Which of the following is NOT a conversation characteristic?

Select one:

a.
Conversations are extemporaneous.

b.
Conversations are locally managed.

c.
Conversations are sequentially organized.

d.
Conversations are linear.

13.Your significant other finishes your sentences because she

knows you so well. This is called __________.

Select one:

a.
deliberation

b.
co-narration

c.
small talk

d.
partnership
14. When engaging in appropriate turn-taking, the following
guidelines should be followed:

Select one:

a.
Balance each participant’s talk time

b.
Allocate more floor time to higher-status people

c.
Accommodate those who are more outgoing

d.
All of the above

15.Engaging in ethical dialog includes:

Select one:

a.
authenticity, presentness, equality, disclosure

b.
authenticity, empathy, confirmation, presentness

c.
authenticity, empathy, confirmation, presentness, formality

d.
None of the above

16.
When attempting to talk to a stranger, which of the following
strategies should you try to include?

Select one:
a.
paying attention to nonverbal cues

b.
asking a question that requires a lot of self-disclosure

c.
making a comment

d.
A & C only

17.When attempting to sustain a conversation, which of the

following strategies should you try to include?

Select one:

a.
Using free information

b.
Asking questions, particularly closed-ended one

c.
Seeking out topics of interest to the other person

d.
All of the above

18.Rapport is important in business because:

Select one:

a.
People listen and respond to people they have rapport with

b.
When there is rapport there is trust
c.
People buy from people they share rapport

d.
All of the above

19.
In oder to build rapport, we must first be able to _____________ with
precision.

Select one:

a.
Listen

b.
Observe

c.
Provide accurate feedback

d.
Establish trust

20.How many types of grapevine communication is there?

Select one:

a.
5

b.
7
c.
4

d.
9

21.______ is that part of grapevine which is inaccurate.

Select one:

a.
Chain system

b.
Gossip system

c.
Cluster system

d.
Rumour

22.Which of these is a type of informal communication?

Select one:

a.
Reports

b.
Orders

c.
Instruction
d.
Grapevine

23. Which of these is not a type of grapevine?

Select one:

a.
Double Strand

b.
Single Strand

c.
Gossip

d.
Cluster

24.Members of a society who value ____________are more

concerned with their careers than with the good of the firm.

Select one:

a.
Individualism

b.
Formality

25.Many people have ____________ ____________ because they

identify with both their primary culture and another culture

Select one:
a.
Ethnocentric identities

b.
Polycentric identities

c.
Tricultural identities

d.
Bicultural identities

c.
Informality

d.
Collectivisim

26.A cross training cultural training program might include which

of the following?

Select one:

a.
Communication techniques

b.
Negotiation styles

c.
Business etiquette

d.
All of the above

27.A major cross-cultural _______ is to confuse the identity of

people because they are members of the same race or ethnic
group.

Select one:

a.
insult

b.
risk

c.
danger

28.Ethnocentrism means:

Select one:

a.
cultural domination

b.
patriotism

c.
the evaluation of the cultures with the measuring rod prevailing in
one's own culture.

d.
None of the options

d.
threat
Which of the following is method of teaching ethnocentrism?

Select one:

a.
informal methods

b.
Formal methods

c.
Scientific methods

d.
a and b only

29.Which of the following tends to be a stronger predictor of

intergroup discrimination?

Select one:

a.
Stereotyping

b.
Emotional prejudice

c.
Attitudes

d.
Behaviour

30.Which emotion makes people stereotype relatively more?

Select one:

a.
Anger

b.
Sadness

c.
Both

d.
Neither

31. The cultural differences argument moves from the premise that
there is disagreement between cultures about moral judgments to
the conclusion that

Select one:

a.
some societies are right and others wrong

b.
there are no objective moral standards

c.
moral progress takes a long time

d.
the Eskimos do not take care of their infants

32. The genuine insight on which cultural relativism is based is that

Select one:

a.
all societies prohibit murder

b.
lying is wrong

c.
parents and children always disagree about morality

d.
many natural practices are cultural products

33.Which is the first stage of culture shock?

Select one:

a.
Escape

b.
Recovery

c.
Honeymoon

d.
Regression

34. The content of the communication is called:

Select one:

a.
Message

b.
Noise

c.
Media richness

d.
Jargon

35. The Agenda communicates important information such as:

Select one:

a.
topics for discussion

b.
presenter

c.
time allotment

d.
All of the above

36. Which of the following is not a medium of transmission?

Select one:

a.
Memos

b.
Policy statement

c.
Discussions

d.
None of the above

37. Basic form of agenda:

Select one:

a.
Welcome/open meeting
b.
Support for absence

c.
Refreshments

d.
All of the above

38. Manuals and policy statements are referred to as:

Select one:

a.
Upward communication

b.
Horizontal communication

c.
Downward communication

d.
None of the above

39. The handshake that conveys confidence is

Select one:

a.
Limp

b.
Loose

c.
Firm

d.
Double
40. To convert a message into groups of words, symbols, gestures,
or sounds that present ideas or concepts is called:

Select one:

a.
Feedback

b.
Encoding

c.
Noise

d.
Symbolism

41.Which of these is not a formal report?

Select one:

a.
Informational

b.
Informal

c.
Interpretative

d.
Routine
42. In a technical report which of these must be avoided?

Select one:

a.
Facts

b.
Logical Conclusion

c.
Objective Evaluation

d.
Subjective Evaluation

43. The notice of a meeting must specify:

Select one:

a.
Type of meeting

b.
Name of company

c.
date of issue of notice

d.
All of the above
44. Which of the following statements about reports is accurate?

Select one:

a.
Informal reports of eight or fewer pages are the most common
report in the workplace.

b.
Writers develop reports for internal audiences only.

c.
Business professionals rarely write reports.

d.
Both b and c

45. Largest section of report writing in technical writing, is termed

as:

Select one:

a.
Conclusion/Recommendation

b.
Discussion

c.
Heading

d.
Footing

46. Which of the following statements about reports is accurate?

Select one:

a.
Informal reports of eight or fewer pages are the most common
report in the workplace.

b.
Writers develop reports for internal audiences only.

c.
Business professionals rarely write reports.

d.
Both b and c

47. Which of the following resume components is where you should

state your career goal?
Select one:

a.
Objective

b.
Skills

c.
Address

d.
Reference

48. With the assistance of diagrams, charts, statistics and

examples, written reports can be _________.
Select one:

a.
Improved

Creatively Enhanced

c.
made interesting

d.
All of these

49. A cover letter should be ____

Select one:

a.
clear and concise

b.
friendly and funny

c.
long and detailed

d.
None of the options

50. Your cover letter should explain how much you will _______ the
company.
Select one:

a.
Benefit

b.
Change

c.
Disrupt

d.
Destroy

51. Which of the following resume components is where you should

state your career goal?
Select one:

a.
Objective

b.
Skills

c.
Address

d.
Reference

52. With the assistance of diagrams, charts, statistics and

examples, written reports can be _________.
Select one:

a.
Improved

b.
Creatively Enhanced

c.
made interesting

d.
All of these

53. In a group discussion, one must communicate with ______

Select one:

a.
Hostility

b.
Ignorance

c.
knowledge

d.
long sentences

54. Which of these qualities are important in a group discussion?

Select one:

a.
Emotional stability
b.
Hostility

c.
Ignorance

d.
Aggressiveness

55. Which of these is not a step in the preparation of an interview?

Select one:

a.
Analyzing yourself

b.
Identifying your skills

c.
Being negative

d.
Revising your subject

56. Interviews are conversations with _______

Select one:

a.
fun

b.
Friendliness

c.
Informality

d.
Purpose

57. ______ skills are assessed in an interview.

Select one:

a.
Blabbering

b.
Eating

c.
Story-telling

d.
Listening