08/01/2024, 13:26 Evidence-Based Management™ Open

Evidence-Based Management™ Open

Percentage: 53.3%

Duration: 00:06:59

Date started: Mon 8 Jan '24 03:28

Date finished: Mon 8 Jan '24 03:35

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Scrum on,
Ken Schwaber

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all questions 8 correct 7 incorrect 0 bookmarked

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 1 of 15

True or False: A benefit of using an agile approach is managing business risk more effectively.

True

False

Feedback
Unmanaged risk can reduce the long-term ability of an organization to deliver value to its
customers.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 2 of 15

Your CEO thinks your organization needs to deliver more quickly. There is no shortage of
opinions about how you should go about this. Some managers think they need to hire more
people, some engineers think the answer is automation. You can’t pursue every idea, and some
ideas may not be worth pursuing. What could best help you understand the problem and where
to improve?

(choose the best answer)

A. Conduct a customer satisfaction survey to find areas of dissatisfaction.

B. Create a Value Stream Map to understand the current process and its
bottlenecks.

C. Analyze employee utilization rates to understand where efficiency needs to

D. Hire more people to handle the workload while also working to improve
automation.

E. All of the above.

Feedback
Value Stream mapping will help you understand your process and will highlight
opportunities to eliminate waste and wait-time. Analyzing utilization may help you
understand wait-time, but not the reasons behind it. Hiring more people may actually
slow-down your delivery process.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 3 of 15

Team A has an average velocity of 30. Team B has an average velocity of 42. Which team is
delivering more value?

(choose the best answer)

A. Team A.

B. Team B.

C. We do not know; velocity is not a measure of value.

Feedback
Velocity only measures effort, not value.

Question 4 of 15

True or False: When many agile teams are working on different products, they should create a
common status reporting dashboard of work performed in order for management to understand
the status of each team.

True

False

Feedback
Understanding progress against goals provides the best insight into a team’s progress,
not arbitrary measures like work performed or performance against a schedule. The
teams could work together to develop a common way to share their goals and what they
achieve in each planning period against those goals.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 5 of 15

Your company is considering investing in a large agile transformation. What should you
measure to know if your initiative is successful?

(choose the best answer)

A. The number of teams doing Scrum.

B. Average team velocity.

C. The number of on-time, on-budget, and on-scope projects.

D. Customer outcomes.

E. All of the above.

Feedback
Successful agile transformation should increase business value, which can be measured
by customer happiness; all other measures are secondary.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 6 of 15

Your company's product has been through multiple releases. It is not meeting revenue
expectations. What measure will help you understand the problem?

(choose the best answer)

A. Innovation Rate.

B. Release Frequency.

C. Lead Time.

D. Usage Index.

Feedback
You need to better understand how your customer is using your product in order to
understand how you can better serve their needs, which will help you to improve the
product’s performance.

Question 7 of 15

True or False: A benefit of using an agile approach is decreasing non-value-added waste.

True

False

Feedback
Non-value-added waste reduces the ability of an organization to deliver valuable
outcomes to customers.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 8 of 15

The Evidence-Based Management framework helps you to:

(choose the best answer)

A. Understand whether your PMO is efficient.

B. Better track your progress against plans.

C. Improve the predictability of Scrum Team velocity.

D. Improve your ability to deliver value.

Feedback
Evidence-Based Management helps you to improve the value that your organization
delivers to customers.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 9 of 15

You release your product to customers once every month, which is better than any competitor.
Most of the features you deliver are simply minor changes or corrections to existing features,
but customer satisfaction remains low. To improve the competitiveness of your product, what
Key Value Areas should be your focus?

(choose the best two answers)

A. Current Value.

B. Unrealized Value.

C. Time to Market.

D. Ability to Innovate.

You did not select all available correct options.

Feedback
Although the Scrum Team is working hard, it is not focused on the most valuable product
capabilities. In order to improve, it needs to be more focused on delivering value and
reducing non value-added work. The Scrum Team may also not understand what would
be most valuable to customers. The Scrum Team should also explore what they are
doing now that might better satisfy customers.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 10 of 15

Your executive sponsor visits the executives of an important customer. During the visit, they
communicate to her what they believe is an important feature for your next product release,
and your sponsor promises it will be in the release.

Your team builds and delivers the feature as promised. Over the next three months, your
measures of the usage of the feature show that it has not been used. When you ask users from
this important customer “why?”, they indicate that they did not need the feature and their
executives don’t really understand the needs of their users.

Do you communicate this to your executive sponsor?

(choose the best answer)

A. No. The work has been done. Look for other customers who need this
feature.

B. No. It is only necessary for you to indicate that the feature hasn’t been used
yet, but might be used in the future.

C. Yes. If you share what you learned from the release with the sponsor, it may
help them improve their ability to ask probing questions with customers.

D. Yes. They should take accountability and blame associated with the wasted
effort.

Feedback
Even the most knowledgeable stakeholders can act on incorrect information. It’s
important for them to learn to ask probing questions, and to be open to new information.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 11 of 15

Your company has many unique variations of the same product that it sells to different
customers. Maintaining all these versions leaves you no time to improve the product. What
measure(s) should you examine to help you to improve your ability to deliver value?

(choose the best answer)

A. Velocity.

B. Innovation Rate.

C. Cycle Time.

D. Revenue per Employee.

E. All of the above.

Feedback
Spending most of your time maintaining different versions of a product is a clear sign
that technical debt may be limiting your ability to innovate.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 12 of 15

Which of the following measures would help you understand the potential market for your
product?

(choose the best answer)

A. Net Promoter Score (NPS).

B. Market Share trends.

C. Quarterly revenue trends.

D. Usage Index.

E. All of the above.

Feedback
All of these measures will help you to understand the needs of potential customers.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 13 of 15

You have many customers on older releases who express frustration that they cannot adopt
your latest releases as fast as you release them. At the same time, you are in a competitive
market and you feel that you need to stay ahead of competitors. With every new release, you
are spread more thin because you also have to fix defects and make enhancements to older
releases. What should you do in response?

(choose the best answer)

A. Add customer support staff to help customers with their upgrade challenges.

B. Pause the addition of new features and focus on making the upgrade
process easier and less risky.

C. Slow down the release cycles so customers have more time to catch-up.

Feedback
Improving the upgradeability of your product will help your customers to obtain more
value from the product. If they can’t use new releases, they can’t obtain any value from
them.

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08/01/2024, 13:26 Evidence-Based Management™ Open

Question 14 of 15

True or False: A good strategic goal must be specific, measurable, actionable, realistic, and
time-bound.

True

False

Feedback
In a complex world, a good strategic goal is specific and measurable, but does not need
to be actionable, realistic, or time-bound, because too much is unknown. It should not be
assigned to people or a team as performance measures. Goals may change over time as
the organization learns more. A strategic goal should be one that the organization
aspires to achieve, but that is not the same as knowing that the goal is actionable and
likely achievable which is more appropriate for a Sprint Goal.

Question 15 of 15

Product A has a very high Net Promoter Score (NPS) and high market share. Product B has low
NPS, low market share, but is in a growing market in which no other competitor has significant
market share. Which product should you prioritize in funding?

(choose the best answer)

A. Product A.

B. Product B.

Feedback
Product A’s customers are well-satisfied; additional features may actually lead to lower
satisfaction. You should fund the Product with the greatest opportunity to close the
customer’s gap between current and desired outcomes.

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08/01/2024, 13:26 Evidence-Based Management™ Open

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