A

PROJECT REPORT

ON

STUDY OF “RETAIL BANKING ”

AT

“JALGAON PEOPLE CO-OPERATIVE BANK.”

SUBMITTED TO

KCE’s INSTITUTE OF MANAGEMENT AND RESEARCH, JALGAON

AFFILIATED TO

KBC NORTH MAHARASHTRA UNIVERSITY, JALGAON

BACHELOR OF BUSINESS ADMINISTRATION

(FINANCE)

SUBMITTED BY

Samarth Kalpesh Saraf

T.Y BBA BATCH (2023-2024)

Under Guidance of

Miss. Neha Lalwani

 DECLARATION

I undersigned honestly declare that this project report titled “STUDY OF

RETAIL BANKING” for a JALGAON PEOPLE CO-OPERATIVE
BANK is genuine and bonafide project prepared by me submitted to the
Director, KCE’s INSTITUTE OF MANAGEMENT AND RESAERCH,
JALGAON The project work is original and conclusions drawn herein are
based on the data collected by myself.
To the best of my knowledge, the matter presented has not been submitted
for the award of any degree or diploma or membership either to this or any
other institute or University.

Mr. Samarth K Saraf

BBA (Finance)
 CERTIFICATE

This is to certify that Mr. Samarth Kalpesh Saraf is a student of KCES’S

Institute of Management and Research, Jalgaon. He has completed research
work “ at JALGAON PEOPLE CO-OPERATIVE BANK in the partial fulfillment and
requirement for the award of the degree ‘Bachelor in Business Administration
(BBA) of the Kavyitri Bahinabai Chaudhari North Maharashtra University,
Jalgaon for the academic year 2023-24.
This research work is comprehensive, satisfactory and requisite standard for
submission to the university.

Miss. Neha Lalwani Dr. Anupama Chaudhari Dr. Shilpa K. Bendale

(Project Guide) (Coordinator) (Director)

Date: - / / 2024

Place: - Jalgaon

Examiner 1 Examiner 2
 INDEX
SR.No PARTICULAR PG.No

1 Introduction 1

2 Bank Profile 4

3 Retail Banking & Services 12

4 Research Methodology 25

5 Data Analysis and Interpretation 28

6 Limitation 35

7 Conclusion 37

8 Bibliography 38
 1.INTRODUCTION

 Introduction to Retail Banking

Retail banking is, however, quite board in nature it refers to the
dealing of commercial banks with individual customer, both on
liabilities and assets sides of the balance sheet. Fixed, Current/Saving
accounts on the liabilities side and mortgages, loans on the assets side
are the more important of the products offered by banks. Related
ancillary services include depository service, debit card. Retail banking
refers to provision of banking services to individuals and small number
of low value transactions. This is in contrast to wholesale banking where
the customers are large, often multinational companies, governments
and government enterprise, and the financial institution deal in small
numbers of high value transactions. The concept is not new to banks but
is now viewed as an important and attractive market segment that offers
opportunities for growth and profits. Retail banking and retail lending
are often used as synonyms but in fact, the latter is just the part of retail
banking. In retail banking all the needs of individual customers are taken
care of in a well-integrated manner.

 Defination of Retail Banking

 Retail banking is commonly called Consumer banking by the

general public. It is a kind of personal banking offered by financial
institutes to offer financial services to people.
 Retail banking aims to serve the general public of a country.
Therefore, it offers useful banking facilities that entail all the
financial solutions one seeks in personal banking services.
 Retail banking offers typical banking services to the retail
customer. It should be noted down that these services are not
designed to serve financial services to corporate, companies, or
any other financial institute.

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 Aim of Retail Banking

 Customer-Centric Services:
Prioritize customer satisfaction by offering tailored financial
solutions to meet individual needs.

 Product Accessibility:
Provide easy access to a diverse range of banking products,
including savings accounts, loans, and credit cards, ensuring
availability to a broad customer base.

 Convenience and Accessibility:

Enhance customer convenience through accessible branch
locations, ATMs, and robust online banking services.

 Relationship Building:
Establish and nurture long-term relationships with
customers to foster loyalty and trust, contributing to
customer retention.

 Financial Inclusion:
Promote financial inclusion by reaching out to diverse
demographics, ensuring that a wide range of individuals have
access to essential banking services.

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 Key Points of Retail Banking

 Retail banking provides financial services to individual consumers

rather than large institutions.
 Services offered include savings and checking accounts,
mortgages, personal loans, debit or credit cards, certificates of
deposit (CDs), and more.
 Retail banks can be local community banks or the divisions of
large commercial banks. Today, many fintech companies can
provide all the same services as retail banks through internet
platforms and smartphone apps.
 While retail banking services are aimed at individuals in the
general public, corporate banking services are offered only to small
or large companies and corporate bodies.

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 2. BANK PROFILE

 History of Jalgaon People Co-operative Bank

The Bank was established on 23.12.1933 by Late Raosaheb

Rupchand Lathi, Kakasaheb Ramdas Lahanu Patil & other dignitaries.
However, the progress of the bank started during the tenure of the then
Chairman late Kakasaheb Ramdas Lahanu Patil and he introduced the
bank to the public in real sense. After that Late Yashwant Ramdas Patil,
Late Prabhakar Ramdas Patil, Late Babulal Ramlal Choubey continued
the progress of the bank. Mr. Purushottam Yashwant Patil gave
technological success to the bank.

Mr.Bhalchandra Patil has leaded bank as a Chairman for the longest run
of 15 years. The bank was expanded outside Jalgaon district and to
Maharashtra and Madhya Pradesh through 42 branches. During his
tenure, the bank achieved Multistate and Scheduled Bank status. The
Bank was honored with the National Award by Hon'ble President of
India. The Bank has entered the digital age with an emphasis on new
technologies. In terms of accuracy of banking services as well as
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security of digital facilities, the Bank has implemented the system on
Infosys's worldrenowned Finacle Core Banking software, which is a
very important step for future banking. Now, Mr.Aniket Patil is new
Chairman of the bank, this young and dynamic leadership is heading
bank to the next destinations of banking excellence.

The bank is providing lucrative deposit scheme and loan scheme. You
can also avail instant fund transfer, recharge and other facilities through
mobile banking app. Also swipe machine, RTGS, NEFT, locker, various
insurance plans are available. The bank also implements various
member welfare schemes. The bank is also working on financial
inclusion through Self Help Groups.

While doing banking business, the bank performs many social and
cultural functions. Last year, Gurumol Educational Institute,
Nrusinhwadi, Kolhapur was given a financial assistance of Rs. 9.00
lakhs (out of which the contribution of employees was Rs. 4.60 lakhs).
Also, on the background of Coronavirus, a day's salary of Rs. 3.86 lakh
was donated by the bank employees for the Chief Minister Assistance
Fund, Maharashtra.

The Bank would like to thank its members, depositors, borrowers,

customers and well wishers. The Bank is always striving to provide
innovative, reliable and secure banking services. It is also appealing to
more and more citizens to connect with the bank through banking.

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 Branch
Main Branch, Head Office
Branch Name : Main Branch, Head Office
Address : 152, PolanPeth, 1st Floor, Dana Bazar , Jalgaon 425001
Maharashtra
Phone : Ph. (0257)2227711-16
Fax No. : (0257)2227719, 2222032
Email : jpcb_mb@jpcbank.com
Timing : Monday to Saturday : 10.00 am to 5.00 pm. 2nd & 4th
Saturday : Closed. Sunday : Closed.

 In Maharashtra there are total 42 Branches of Jalgaon People

Co-operative Bank

 List of Cities :
 Jalgaon
 Pune
 Aurangabad
 Nashik
 Dhule
 Mumbai
 Burhanpur
 Buldhana
 Kolhapur
 Amravati
 Nandurbar
 Akot
 Akola
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 Management

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 Board of Director

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  Bank Profile (as of 31/03/2023)

Particulars 31.03.2023
No.of Branches 40

Shareholders 24916

Nominal Members 2851

Share Capital 3184.77

Total Reserve & Other Funds 19719.41

Saving Deposits 54510.90

Current Deposits 16779.42

Fixed & Other deposits 102351.50

Loans – Secured 107496.94

Unsecured (As per RBI Norms) 2502.22

% to Priority Sector Advances 86.82%

% to Weaker Section Advances 12.00%

Borrowings 6090.00

Investment 49308.95

NPA (Net) 5769.69

Audit Classification A

Profit 597.83

Total Staff 357

Sub-Staff 72

Working Captial 201458.83

 Services of Jalgaon People Co-operative Bank

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1. Computerized Service:
Implementation of computer systems for efficient and
accurate banking operations.

2. ATM Service:
Providing Automated Teller Machines for convenient
and 24/7 access to basic banking transactions.

3. Depository Services:
Safeguarding and managing securities and other financial
assets on behalf of customers.

4. Loans & Advances:

Extending financial assistance to customers in the form
of loans and advances for various purposes.

5. LIC Policies:
Offering Life Insurance Corporation policies, providing
customers with insurance coverage.

6. Electric Bill Collection:

Facilitating the payment of electricity bills through
banking channels for customer convenience.

7. Online Banking:

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 Enabling customers to conduct banking transactions and
manage accounts through internet-based platforms.

8. Inter-Bank Transactions:
Facilitating financial transactions between different
banks to enhance connectivity and accessibility.

9. Core Banking Services:

Providing integrated and centralized banking services
through a common platform.

10.Safe Deposits & Locker Services:

Offering secure storage for valuable items through safe
deposit boxes and locker services.

11.Demand Draft Services:

Issuing financial instruments that serve as a mode of
payment and are widely accepted.

3. Retail Banking & Services

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 Overview of Banking System

Meaning of Bank:-
The term bank has originated from the term ‘Banchi’. In olden days, the
traders of Italy who performed the job of exchanging money were
known as Banchi or Bancheri because the table which they used for
makingpayment was called a Banchi.

Definition:-
A bank is a financial institution licensed to receive deposits and make
loans.

 Functions of Bank

I.Primary Functions :-

Initially, collection of deposits and granting advances used to be the

primary functions of a commercial bank. However, in modem
economics creation of credit and foreign exchange dealings are also
treated as primary functions of a bank.

A] Collection of Deposits:-
The most important primary function of a commercial bank is collection
of deposits. These deposits may be in the form of :

1) Fixed Deposits :-
A fixed deposit, also known as term deposit, is one where a customer
keeps a specified amount with the bank for a fixed period. Fixed deposit
holder gets interest on the deposit for that period. However, if he
withdraws before the expiry of the stipulated period, he loses all or a
major part of the interest earned on that deposit. Generally, the rate of

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interest on fixed deposits is the highest compared to that on other three
forms of deposits.

2) Saving Bank Deposits :-

Savings bank deposits can be opened with a very small amount. Though
money in the savings account can be withdrawn at will, there are,
however, certain limitations on the total number of withdrawals per
week. The rate of interest on this deposit is normally higher than that of
current deposit but less than fixed deposit. By mobilizing small amounts
from large number of individuals through savings, bank deposits, banks
are generally able to gather huge amount of funds.

3) Current Account Deposits :-

It is also known as demand deposit. The bank opens this account on an
initial deposit of Rs. 100 but only after satisfying itself about the credit
worthiness of the customer. There are no limitations on the amount of
deposit and number of withdrawals. Normally no interest is paid on
current deposit.
4) Recurring Deposits :-
In recurring deposit the customer open an account and deposit a certain
sum of money every month. After a certain period, say for 1 year, 3 year
or 5 year. The accumulated amount along with interest is paid to the
customer. It is very help full to middle and poor section of the people in
society. The interest paid on such deposit is generally on cumulative
basis. This deposit system is useful mechanism for regular savers of the
money. Rate of interest is applicable as per fixed deposits rates.

B] Loans and Advances :-

Normally commercial banks grant short-term loans and advances to 1)
Business 2) Industry, 3) Agriculture and allied activities, and 4) Export
and import trade. Let us understand the nature of such loans and
advances.

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1) Loans to business and trade :-
Commercial banks grant loans on short-term basis. Business bans are
divided into (i) overdrafts, (ii) cash credits, (iii) direct loans, and (iv)
bills discounted.

i) Overdraft is an arrangement by which the borrower is allowed

to withdraw from his account more than what is deposited in his
account. It is granted against collateral security. Interest is
charged on he amount overdrawn.
ii) Cash Credit is granted against the security of goods or personal
security of one or more persons other than the principal
borrower. Interest is charged only on the amount made use of by
the customer under this management.

2) Loans to industry :-
Banks grant loans and advances to industry for its working capital
requirement. They grant the loans to industry in the form of overdraft,
cash credit, and direct loans.

3) Loans to agriculture and allied activities :-

Banks provide short-term credit to agriculture and its allied activities in
the form of crop loans, loans for irrigation, land development, purchase
of cattle, etc

4) Export and import trade :-

Commercial banks also grant loans and advances for export and import
trade. They grant direct loans, guaranteeing deferred payments,
discounting bills etc, for the purpose.

II. Secondary Functions :-

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Like Primary Functions of Bank, the secondary functions are also
classified into two parts:

A]. Agency functions :-

Banks are the agents for their customers, hence it has to perform various
agency functions as mentioned below:

1. Transfer of Funds:-
Transferring of funds from one branch/place to another.

2. Periodic Collections:-
Collecting dividend, salary, pension, and similar periodic collections on
the clients’ behalf.

1. Periodic Payments:-
Making periodic payments of rents, electricity bills, etc.on behalf of the
client.

2. Collection of Cheques:-
Like collecting money from the bills of exchanges, the bank collects the
money of the cheques through the clearing section of its customers.

3. Portfolio Management:-
Banks manage the portfolio of their clients. It undertakes the activity to
purchase and sell the shares and debentures of the clients and debits or
credits the account.

4. Other Agency Functions:-

Under this bank act as a representative of its clients for other institutions.
It acts as an executor, trustee, administrators, advisers, etc. of the client.

B]. Utility Functions :-

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 1. Issuing letters of credit, traveler’s cheque, etc.
2. Undertaking safe custody of valuables, important documents, and
3. securities by providing safe deposit vaults or lockers.
4. Providing customers with facilities of foreign exchange dealings
5. Underwriting of shares and debentures
6. Dealing in foreign exchanges
7. Social Welfare programs
8. Project reports
9. Standing guarantee on behalf of its customers, etc.

 Retail Banking
“Retail banking is typical mass-market banking where individual
customers use local branches of larger commercial banks.Services
offered include: saving and checking accounts,mortages,personal
loans,debit cards,credit cards,and so.”

The Retail Banking environment today ischanging fast.The changing

customer demographics demands to create a differentiated application
based on scalable techonology ,improved service and banking
convenience.Higher penetration of techonology and increase in global
literacy levels has set up the expectations of the customer higher than
never before.Increasing use of modern technology has further enhanced
reach and accessibility.

The market today gives us a challenege to provide multiple and

innovative contemporary services to the customer through a
consolidated window as so to ensure that the bank’s customer gets
“Uniformity and Consistency” of services delivery across time and at
every touch point across all channels.The pace of innovation is
accelerating and security threat has become prime of all electronic
transactions.High cost structure rendering mass-market servicing is
prohibitively expensive.

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Present dat tech-savvy bankers are now more looking at reduction in
their operaring costs by adopting scalable and secure technology thereby
reducing the response time to their customers so as to improve their
client base and economies of scale. The solution lies to market demands
and challenges lies in innovation of new offering with minimum
dependence on branches-a multi-channel bank and to eliminate the
disadvantage of an inadequate branch network.Generation of leads to
cross sell and creating additional revenues with utmost customer
satisfaction has become focal point worldwide for the success of a bank.

 Benefites of Retail Banking

Traditional leading to the corporate are slow moving along with high
NPA risk,treasure profits are now loosing importance hence Retail
Banking is now an alternative available for the banks for increasing their
earning.

Retail Banking is an attractive market segment having a large number of

varied classes of customers.Retail Banking focuses on individual and
small units. Customize and wide ranging products are available.The risk
is spread and the recovery is good. Surplus deployable funds can be put
into use by the banks..Products can be designed,developed and marketed
as per individual needs.

 Scope of Retail Banking

1. All round increase in economic activity.

2. India has 200 million households and 400 million middleclass

population more than 90% of the savings come from the house
hold sector.Falling interest rates have resulted in a shift. “Now
People Want To Save Less And Spend More.”

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 3. Nuclear family concept is gaining much importance which may
lead to large savings,large number of banking services to be
provided are day-by-day incrasing.

4. Increase in the purchasing power.The rural areas have the large

purchasing power at their disposal and this is an opportunity to
market Retail Banking.

5. Tax benefits are available for example in case of housing loans the
borrower can avail tax benefits for the loan repayment and the
interest charged for the loan

 Advantages of Retail Banking

 Deposits with a retail bank are secure and stable and the deposits
constitute core deposits.

 They are less willing to compromise for higher interest rates and
are interest insensitive.

 They provide the banks with low-cost funding.

 Retail banking facilitates strong foundations for consumers

through efficient customer relationship management.

 Retail banking expands the banks' subsidiary business.

 A bank's bottom line and yield are both boosted by retail banking.

 The retail banking division is a good avenue for funds

development.

 It is presumed that consumer loans have lower risk and NPA

conception.
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  Retail banking aids in the revival and restoration of the nation's
economy economic through amplified production activity.

 Retail banking enhanced the quality of living and helps people

accomplish aspirations by offering affordable credit services.

 Innovative product development credit.Retail banking only

requires minimum efforts in an economy driven by demand.

 Disadvantages of Retail Banking

 It is quite expensive and time-consuming for the bank to design its

own innovative financial solutions.

 Nowadays, customers favor online banking over branch banking.

The retention of clients who want to use net banking is tough for
banks that take their time delivering technology-based products.

 Customers are drawn to other financial products like mutual funds

and other similar ones.

 Banks are making significant investments in technology, yet they

are unable to fully utilize it.

 Monitoring and following up on a large volume of loan accounts is

a significant drawback that forces banks to spend a lot on their
human resources division.

 Due to their lengthy payback terms, long-term loans like house

loans, if not properly followed up, can possibly turn into NPAs.

 Another critical disadvantage of retail banking is the occurrence of

cybercrime. Card skimming and other fraudulent account activity
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 are on the rise, costing customers money as banks make every
effort to make up for it.

 Retail banking walks the line with a high chance of the banking
system failing when banks have very high NPAs.

 Opportunities of Retail Banking

1. Digital Transformation:
Embrace digital technologies to enhance customer experience
through online and mobile banking, providing convenience and
accessibility.

2. Fintech Collaboration:
Partnering with fintech companies to leverage innovative solutions
for payment systems, lending platforms, and personalized financial
management tools.

3. Customer-Centricity:
Focusing on personalized services and tailored financial products to
meet the diverse needs of customers, fostering stronger relationships.

4. Financial Inclusion:
Tapping into underserved markets and demographics to expand the
customer base and promote financial inclusion.

5. Data Analytics:
Utilizing big data analytics to gain insights into customer behavior,
enabling targeted marketing, risk assessment, and product
customization.

6. Cross-Selling Opportunities:
Identifying opportunities to cross-sell a range of financial products
and services to existing customers, maximizing revenue and

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 customer loyalty.

7. Wealth Management:
Offering comprehensive wealth management services to cater to the
growing demand for investment and financial planning.

8. E-commerce Integration:
Collaborating with e-commerce platforms to facilitate seamless
payment solutions and financial services within the digital retail
ecosystem.

9. Regulatory Compliance:
Adapting to changing regulatory landscapes and using compliance as
an opportunity to build trust and credibility with customers.

 Challenges to Retail Banking

1. Technological Disruption:
The rapid pace of technological advancement poses a challenge for retail
banks to adapt and integrate new technologies effectively. Fintech
innovations, blockchain, and artificial intelligence are reshaping the
industry, requiring traditional banks to invest in technology to stay
competitive.

2. Cybersecurity Threats:
As banking services become more digitized, the threat of cyberattacks
and data breaches increases. Retail banks must invest significantly in
robust cybersecurity measures to safeguard customer information and
maintain trust.

3. Changing Customer Behavior:

Evolving customer preferences and behaviors, including a preference for

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digital interactions and personalized services, challenge traditional
banking models. Retail banks need to transform their customer
engagement strategies to remain relevant in an increasingly digital
landscape.

4. Regulatory Compliance:
Stringent regulatory requirements and compliance standards add
complexity and cost to retail banking operations. Adapting to and
implementing changes in regulatory frameworks is an ongoing challenge
for banks, requiring continuous monitoring and adjustments to
processes.

5. Competition from Fintech:

The rise of fintech companies presents a formidable challenge to
traditional retail banks. Fintechs often offer agile, customer-centric
solutions, putting pressure on traditional banks to innovate and enhance
their service delivery to compete effectively.

6. Interest Rate Environment:

The interest rate environment significantly impacts the profitability of
retail banks. Low-interest rates can compress net interest margins,
reducing the income generated from traditional banking activities such
as lending. Fluctuations in interest rates pose challenges in managing
profitability and risk.

 Strategies for Increasing Retail Banking Business

1. Digital Transformation:
Invest in advanced digital technologies to provide seamless online and
mobile banking experiences. This includes user-friendly apps, robust
online platforms, and efficient transaction processes to cater to the
preferences of a tech-savvy customer base.

2. Personalized Customer Engagement:

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Focus on delivering personalized and exceptional customer service.
Train staff to understand and address individual customer needs,
fostering strong relationships and loyalty.

3. Product Diversification:
Expand the range of retail banking products and services to attract a
broader customer base. This may involve introducing new and
innovative financial products, such as savings accounts, investment
options, or insurance packages.

4. Strategic Marketing and Branding:

Implement targeted marketing campaigns to raise awareness about retail
banking offerings. Utilize digital marketing channels, social media, and
community involvement to reach potential customers and enhance the
bank's brand image.

5. Financial Education Initiatives:

Offer financial literacy programs and educational resources to empower
customers with knowledge about various banking products, smart
financial practices, and investment opportunities. An educated customer
base is more likely to engage with a variety of banking services.

 Services Retail Banking

Some of the services and products offered by retail banks include:

1. Bank Account Opening:-

Checking accounts, savings accounts, and retirement accounts are just a
few of the different types of bank accounts that you can have via retail
banking services. Certain banks let you open a zero-balance savings
account where there’s no cap on minimum account balance.

2. Deposits:-
You can open a fixed deposit (FD) or recurring deposit (RD) account via

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retail banking. FDs are a preferred choice for risk-averse investors due
to assured returns and interest rates that are higher than savings
accounts. NRIs also have the option to open NRE, NRO or FCNR
accounts.

3. Loans:-
You can get home loans, personal loans, two-wheeler loans, auto loans,
etc., via retail banking. In case you were looking for a home loan or an
instant personal loan in a 100% paperless way, download the Navi app.

4. Cards:-
Debit cards and credit cards are the two most popular cards offered by
most retail banks in India. Other than these, there are Prepaid cards, No-
cost-EMI cards, etc.

5. Investment and Insurance:-

Retail banks also offer other investment avenues like mutual funds,
NPS, etc. Similarly, some retail banks also have an insurance arm
through which you can buy a general health insurance policy.

6. Other Services:-
Other services include money transfer, account balance check, issuing
cheque books, setting up auto debit or standing instruction to pay EMIs,
card upgrade request, utility bill payment, bancassurance, safe deposit
lockers, demat account, demand draft, etc.

4. Research Methodology

 Meaning of Research Methodology

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 Research methodology is a way of explaining how a researcher
intends to carry out their research. It's a logical, systematic plan to
resolve a research problem.

A methodology details a researcher's approach to the research to

ensure reliable, valid results that address their aims and objectives.

It encompasses what data they're going to collect and where from, as

well as how it's being collected and analyzed.

There are 3 Stages of Research Methodology

1. Analysis of data.
2. Interpretation of data.
3. Presentation of data.

 Objectives of Research
The purpose of research is to discover answers to questions
through the applications of scientific procedures. The main aim of
research is to find out the truth which is hidden and which has not
been discovered yet. Through each research study has its own
purpose, we may think of research objectives as falling in to numbers
of following broad grouping:

a) To study Retail Banking in Detail

b) To study benefits of Retail Banking
c) To study scopes of Retail Banking
d) To know the challenges faced by Retail Banking
e) To study performance of Jalgaon People Co-operative Bank
f) To know sevices provided by Jalgaon People Co-Operative bank

 Scope of Research

1)This study covers a Period of three years from 2020-21 to 2022-23

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 2)Bank has undergone a rapid changes during the period of three
years
3)The study is Limited to only JPCB.It focuses the services of retail
banking provided by the bank

 Collection of data

The data is collected on the basis of pre-determined set of

objectives, scope & purpose for getting direction. The data is collected
in various types as stated below.

1. Analysis of data :-
After the data being collected it is very carefully analyzed in order
to sort out the required data. This gives various parameters on which
evaluation of the research can be done.

2. Interpretation of data :-
The carefully analyzed and short listed data is then interpreted in the
forms of pie charts and graphs for absolute clarity. This interpretation of
data helps in finding out the result and conclusion of the project

3. Presentation of data:-
The data collected and analyzed carefully is presented in the form
of Practical Project.

 Primary and Secondary Data

 Primary Data :-

Primary data is a type of data that is collected by researchers directly

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from main sources through interviews, surveys, experiments, etc.
Primary data are usually collected from the source where the data
originally originates from and are regarded as the best kind of data in
research.

Basics methods of collecting Primary Data:-

1) Discussion with bank manager

2) Discussion with guide of the project
3) Discussion with employees of the bank
4) Interaction with Customers of Bank

 Secondary Data :-

Secondary data is the data that have been already collected by and
readily available from other sources. Such data are cheaper and more
quickly obtainable than the primary data and also may be available when
primary data cannot be obtained at all. Some of the secondary means of
data collection are magazines, Internet, Company data sources, News
Papers.

1. It is economical. It saves efforts and expenses.

2. It is time saving. It helps to make primary data collection more
specific.
3. Help of secondary data, we are able to make out what are the
gaps and deficiencies and what additional information needs to be
collected.
4. It helps to improve the understanding the problem.
5. It provides the basis for the data that is collected by researcher.
5. DATA ANALYSIS AND
INTERPRETATION

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  Details Of Deposits of Jalgaon People Co-operative Bank
(Amount in Lakhs)

Particula 2020- % 2021- % 2022- %

r 2021 2022 2023
Saving 46768.9 29.18 50248.4 31.30 54510.90 31.39
Deposit 3 % 8 % %

Current 13778.3 8.60% 14809.9 9.22% 16779.42 9.67%

Deposit 8 1

Fixed and 99730.1 62.22 95520.3 59.48 102351.5 58.94

Other 9 % 1 % 0 %
Deposit

Total 160277. 100% 160578. 100% 173641.8 100%

Deposit 5 7 2

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 200

180

160

140

120

100 2022-23
2021-22
80 2020-21
60

40

20

0
Saving Deposit Current Deposit Fixed and Other
Deposit

 Interpretation :
The deposit of the Jalgaon People Co-operative Bank are as
follows:
o The saving deposit of the bank has been increased from 29.18% in
2020-21 to 31.30% in 2021-22 and was slightly increased to
31.39% in 2022-23

o The saving deposit of the bank has been increased from 29.18% in
2020-21 to 31.30% in 2021-22 and was slightly increased to
31.39% in 2022-23

o The Fixed and other deposit of the bank was decreased from
62.22% in 2020-21 to 59.48% in 2021-22 and has been decreasing
further to 58.94% in 2022-23

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  Loans Provided by the Jalgaon People Co-operative Bank LTD

Table : Details of loans

(Amount in Lakh)

Particulars 2020- % 2021- % 2022- %

2021 2022 2023

Secured 88100.13 97.95 84594.19 97.99 107496.94 97.72

Loans % % %
Unsecured 1841.65 2.05% 1735.45 2.01% 2502.82 2.28%
Loans

Total 89941.78 100% 86329.64 100% 109999.76 100%

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 120

100

80

60 2020-21
2021-22
2022-23
40

20

0
Secured Loans Unsecured loans

 Interpretation

The loans of the Jalgaon people Co-operative Bank

o The Secured Loan of the bank has been increased from 97.95% in
2020-21 to 97.99% in 2021-22 and was slightly decreased to
97.72% in 2022-23

o The Unsecured Loans of the bank has been decreased from 2.05%
in 2020-21 to 2.01% in 2021-22 and was slightly increased to
2.28% in 2022-23

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 Profit of Jalgaon People Co-operative Bank

o Table regarding Profits of JPCB

(Amounts in lakh)

Particulars 2020-2021 2021-2022 2022-2023

Profit 234.46 76.64 597.83

Profit

2020-21
2021-22
2022-23

 Interpretation

o The Profits of the Jalgaon People Co-operative bank was decreasd

from 2.3446 crores in 2020-21 to 76.64 lakhs in 2021-22 and was
increased to 5.9783 crores in 2022-23

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o The banks has shown a gradual growth after 2022-2023
 Staff Of Jalgaon People Co-op Bank :-

Particulars 2020-2021 2021-2022 2022-2023

Total Staff 365 364 357
Sub-Staff 75 72 72
Total 440 436 429

400

350

300

250

200 Total Staff

Sub Staff
150

100

50

0
2020-2021 2021-2022 2022-2023

 Interpretation :-

o The total staff of jalgaon people co-op bank in the year 2020-
2021 was 365 whereas the sub staff was 75.

o But in year 2021-2022 Total staff decreased to 364 and the

sub-staff was also decreased to 72.

o Then, in year 2022-2023 total staff decreased to 357 and the

sub staff remained constant with 72
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  Cash and Bank Balance Of JPCB :-
(Amount in lakh)

Particulars 2020-2021 2021-2022 2022-2023

Cash and Bank 33675.04 38580.52 15020.89
Balance

Cash and Bank Balance

2022-2023

Cash and Bank Balance

2021-2022

2020-2021

0 5000 1000015000200002500030000350004000045000

 Interpretation

o The cash and bank balance of the JPCB in the year 2020-
2021 was 33675.04 lakh

o In year 2021-2022 it increased by 38580.52 lakh

o But, in year 2022-2023 it decreased to 15020.89 lakh

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 6. LIMITATIONS

Retail banking, while offering numerous advantages, also comes with

a set of limitations that individuals and businesses should be aware of:

 For Individuals:-

o Limited Investment Options:- Compared to wealth management

services, retail banks typically offer a narrower range of
investment products, primarily focusing on savings accounts, fixed
deposits, and mutual funds. This can limit options for diversifying
portfolios and pursuing higher returns.

o Higher Fees and Charges:- Retail banks often charge various fees
for services like account maintenance, transactions, withdrawals,
and overdrafts. These fees can eat into savings and reduce overall
returns, especially for individuals with low balances.

o Lower Interest Rates:- While offering convenience and safety,

retail bank savings accounts and fixed deposits generally offer
lower interest rates compared to alternative investment options like
stocks or bonds. This can mean slower wealth accumulation over
time.

o Limited Personalization:- Most retail bank services follow

standardized offerings with limited flexibility for individual needs
and preferences. This can lead to a less customized experience for
customers seeking specific solutions.

o Vulnerability to Scams and Frauds:- Retail banking channels,

both physical and online, can be exposed to various scams and
frauds targeting unsuspecting customers. Individuals need to be
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 vigilant and practice safe banking habits to protect their finances.

 For Businesses:-

o Loan Restrictions:- Businesses seeking loans through retail banks

might face stricter requirements and limitations compared to larger
borrowers or those with established relationships. This can be
challenging for startups or smaller businesses requiring financing
for growth.

o Slower Loan Processing:- The approval process for business

loans through retail banks can be slower and more complex
compared to specialized lenders or alternative financing options.
This can delay access to necessary capital for businesses requiring
swift funding.

o Limited Financial Services:- While offering basic services like

current accounts and business loans, retail banks may not provide
the full spectrum of financial solutions required by growing
businesses, such as trade finance, treasury management, or
specialized investment vehicles.

 Overall:-

Retail banking plays a crucial role in providing financial services

for individuals and businesses, but it's essential to be aware of its
limitations. Considering alternative options and comparing services
based on individual needs can help individuals and businesses make
informed financial decisions and leverage their funds effectively.

I hope this clarifies the limitations of retail banking! Feel free to

ask if you have any further questions or specific areas you'd like me to
elaborate on.

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 7. Conclusion

THE JALGAON PEOPLES CO-OPERATIVE bank Ltd.

Financially sound bank as it makes profit year to year & provides loan to
others.

The long term financial position of the bank is also good.

Retail banking is refers to the banking institution execute transaction

directly with customers rather than corporate or other than bank. Service
offered includes saving account and checking mortgage personal loan,
debit card, etc.

During the year bank has implemented SMS banking channel. Bank is
sending

SMS alerts to customers for realization of cheques and for balance

enquiry.

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 8. Bibliography
Annual Report:-

Annual Report Of The Jalgaon People Co-Operative Bank Ltd. ,

JALGAON of the year 2020-2021, 2021-2022 and 2022-2023

Websites :

www.wikipedia.com
www.google.com
www.jpcbank.com

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