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DNSproblem 1

The document discusses common causes and solutions for the "Windows can't communicate with the device or resource" error. Outdated network drivers, incorrectly configured settings, or connection issues to the DNS server are common causes. Solutions include updating network drivers, clearing the DNS cache, resetting connection settings, changing IPV4 and IPV6 settings to automatic, and using the NetShell utility to reset TCP/IP settings. The document provides step-by-step instructions for trying each of these solutions.

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28 views7 pages

DNSproblem 1

The document discusses common causes and solutions for the "Windows can't communicate with the device or resource" error. Outdated network drivers, incorrectly configured settings, or connection issues to the DNS server are common causes. Solutions include updating network drivers, clearing the DNS cache, resetting connection settings, changing IPV4 and IPV6 settings to automatic, and using the NetShell utility to reset TCP/IP settings. The document provides step-by-step instructions for trying each of these solutions.

Uploaded by

Елит сервиз
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Windows can't communicate with the

device or resource

What Causes Windows can't


communicate with the device or resource
error
There are three common causes for this error to happen. You either have
outdated network drivers, badly configured settings, or connection issues to
the DNS server you’re using. Something many users report is proxy servers
causing trouble that can lead to this error message appearing as well. Before you
attempt any of our methods, try simply disabling your proxy server to see if you
can gain your internet back.

If you have a restricted internet connection (college, work, public wifi, etc.) it’s
best not to mess with the settings, as it can cause the error as well. These
connections use different settings and guidelines than home connections. This
can cause conflict in settings, making you unable to go online.
Update your drivers
Keeping your drivers up-to-date is extremely important. An outdated driver can
cause more issues than you’d imagine. There are multiple ways in which you can
update your drivers. Follow one of the guides which suit your approach.

Update your driver from Windows itself


In this method, we will be using the Device Manager to find a new, updated
driver.

1. Press and hold the Windows key, then press R. This will launch
the Run application.
2. Type in devmgmt.msc and hit OK to bring up the Device Manager.

3. Expand the Network adapters section by clicking on the arrow icon.


4. Right-click on your audio driver and select Update Driver.
5. Click on Search automatically for updated driver software.

6. If Windows can find an updated driver, it will automatically download


and install the update to your computer.
7. Restart your PC and test if you can connect to the internet.
Clear the DNS Cache
Caching data is often useful and can speed up the performance of many
applications and services. However, it can also backstab you by storing outdated
information, for example.

We recommend trying to clear the DNS cache before any other methods, as it’s a
simple and easy task to perform. If it works, you’re saving a lot of precious time.
For this method, you will be required to have a local user with administrator
permissions.

1. Type in Command Prompt to the search bar within your taskbar. Right-
click on it from the results, then select Run as administrator.

2. Type in the ipconfig /flushdns command then hit the enter key on
your keyboard.

3. When you see the “Successfully flushed the DNS Resolver Cache.”
message, you can close the Command Prompt. Try and see if you can
connect to the internet now.

Reset Connection Settings


There is a second method that allows you to flush the IP and DNS settings on your
computer. This is a little bit more advanced, which means it might work even if the
previous solution failed.
Once again, you will be required to have a local user with administrator
permissions. Follow these steps to reset your connection settings:

1. Type in Command Prompt to the search bar within your taskbar. Right-
click on it from the results, then select Run as administrator.
2. Input the following four commands. After each one, press the enter
key to execute the command:

1. ipconfig /flushdns
2. ipconfig /registerdns
3. ipconfig /release
4. ipconfig /renew

3. Close the Command Prompt and restart your computer. When you’re
done, try to connect to the internet to test your connection.

Change your IPV4 and IPV6 Settings


Messing around with the settings of your wifi can often lead to unpredictable
issues with your connection. For example, you might have a static IPv4 or IPv6
address that’s preventing you from establishing a connection.
Note: A static IP address means that the address your computer is using was
entered and configured manually. This can cause a number of issues on your
network.

We will attempt to have an IP address automatically assigned to your device by


your router. To do this, you need to change both your IPv4 and IPv6 settings, as
they are separate protocols.

1. Press and hold the Windows key on your keyboard, then press R. This
will bring up the Run utility.
2. Type in ncpa.cpl and click on the OK button. Doing this will open up
the Network Connections window.
3. Right-click on the network you’re using, then select
the Properties option.
4. Double click on Internet Protocol Version 4 (TCP/IPv4).
5. From the General tab, select both Obtain an IP address
automatically and Obtain DNS server address automatically. Click
the OK button when you’re done.
6. Double click on Internet Protocol Version 6 (TCP/IPv6).
7. From the General tab, select both Obtain an IP address
automatically and Obtain DNS server address automatically. Click
the OK button when you’re done.
8. Click the OK button on both windows and restart your computer.
Once your computer is booted up again, try and connect to the
internet.

Reset TCP/IP with the NetShell Utility


Corrupted TCP/IP files can also be the culprit behind the “Windows can't
communicate with the device or resource” error. Luckily, Microsoft has
addressed this issue and provided an accessible fix for anyone to download.
Note: If you can’t access the internet from your own device at all, download the tool
on a PC or laptop with a working internet connection. After you’re done, simply
transfer the file to your device.

Follow our steps to download and run the NetShell utility distributed by
Microsoft. This tool is completely free and safe of any malware, as it comes from
the official website of Microsoft.

1. Click here to open the official Microsoft download page of the utility.
2. Click on the Download button. Even though it doesn’t list Windows 10
as a compatible operating system, you can still run the tool.
3. Double click on the .diagcab file you just downloaded to launch
the NetShell utility. Simply click the Next button and follow the
instructions on the screen to have your TCP/IP reset.

We hope that our article was able to provide you with a way of fixing the
“Windows can't communicate with the device or resource” error. Enjoy your
connection to the internet!

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