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    Tesla Motors Balanced Scorecard

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    reco83
    Tesla Motors Balanced Scorecard outlines objectives and metrics in key areas to improve performance over 3 years. Financial targets include increasing market share to 5% and reducing vehicle parts costs to 70% of production costs by year 3. Customer targets focus on improving customer experiences, safety ratings, and production turnaround times. Internal targets center on effective communication and training employees to provide reliable services.

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    Tesla Motors Balanced Scorecard

    Uploaded by

    reco83
    2K views1 page
    Tesla Motors Balanced Scorecard outlines objectives and metrics in key areas to improve performance over 3 years. Financial targets include increasing market share to 5% and reducing vehicle parts costs to 70% of production costs by year 3. Customer targets focus on improving customer experiences, safety ratings, and production turnaround times. Internal targets center on effective communication and training employees to provide reliable services.

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    Tesla Motors Balanced Scorecard outlines objectives and metrics in key areas to improve performance over 3 years. Financial targets include increasing market share to 5% and reducing vehicle parts costs to 70% of production costs by year 3. Customer targets focus on improving customer experiences, safety ratings, and production turnaround times. Internal targets center on effective communication and training employees to provide reliable services.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views1 page

    Tesla Motors Balanced Scorecard

    Uploaded by

    reco83
    Tesla Motors Balanced Scorecard outlines objectives and metrics in key areas to improve performance over 3 years. Financial targets include increasing market share to 5% and reducing vehicle parts costs to 70% of production costs by year 3. Customer targets focus on improving customer experiences, safety ratings, and production turnaround times. Internal targets center on effective communication and training employees to provide reliable services.

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    Tesla Motors Balanced Scorecard

    Areas for Target Target Target


    Objectives Measure Metrics
    Measures Year 1 Year 2 Year 3
    Increase % in market
    Market value 2% 3% 5%
    profitability share
    Increase
    Price of vehicles % of vehicles 1% 2% 3%
    Financial revenue
    % of the price
    Lower costs Vehicle Parts compared to 90 80% 70%
    cost to make
    Customer Tesla driver Customer
    85% 90% 95%
    experience experiences surveys
    Custome Customer
    Best in class Customer ranking 90% 95% 100%
    r surveys
    Industry Crash Test
    Safety 80% 90% 95%
    Standards Ratings
    Improve turn Quicker Statistics from
    85% 90% 100%
    around production times production
    Feedback from
    customers and
    Communicatio Effective
    employees 75% 80% 95%
    n communication
    regarding
    Internal
    communication
    Skills with % of satisfied
    employees/custo customers who
    Reliable
    mer monitor think our 80% 90% 95%
    services
    reliable service services are
    through surveys reliable
    All employees Provide clear,
    Employee
    receive proper understandable 80% 85% 90%
    training program
    training instruction
    Performance
    Customer and
    Learning surveys
    Evaluation employee 85% 90% 95%
    & (excellent =5 to
    feedback
    Growth poor =1
    Ensure Encourage Monitor
    effective communication employee
    85% 90% 95%
    customer both internal and feedback and
    service skills external involvement

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