CV 2022081123071161

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DHIVAKARAN NAGARAJ dhivakaran18500@gmail.

com @

7339658721 O

129, parvathi puram, b.k.pudur, Coimbatore -641024 ,

https://www.linkedin.com/in/dhivakaran-n- i
060171191

OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization.

EXPERIENCE
Tata consultancy services chennai 11-11-2020 - Still working
Process associate
Act as a Process associate
Providing direction and guidance at the right time to the team members To monitor the
allocated workload to team members within the area of operation, efficiently, accurately and
within the timescales and standards set out in service level agreements, service
Standards and performance targets, utilizing basic systems/equipment as required, in order
to provide internal and external customers with a high-quality service
Gaining the knowledge of the BDM Application(Basic Department Management) Extraction,
JDA Applications(Floor Plan and Space Plan), Extraction Process relating to Retail Domain
Managing customer's query by providing consistent and efficient resolution on them
Documenting major updates given by customers relating to different projects Sharing
knowledge with other team members to ensure back up and continuity of business
Imparting Training to new hires in the process Supporting the customers with the help of
call/email/chat
Maintain client and corporate records for audits as per Leadership requirements

EDUCATION
Sri Ramakrishna College of arts and science 2020
B.com BPS
78%
Saraswati ramachandran vidayalya matric higher secondary school 2017
HSE
70%
Saraswati ramachandran vidayalya matric higher secondary school 2015
SSLC
73%

SKILLS
Microsoft office (Excel, powerpoint, word). Management. Role play. Time management.
Decision maker and active listener. Self-motivator. Confident and determined. Team player.
Efficient in internet and Basic Computer Applications

PROJECTS
Walgreens
Working as Retail- information Enabler
Going to complete my 2 years in Walgreens
ACHIEVEMENTS & AWARDS
1).Well good in Senior Associate quality services 2).Have been able to take over the complicated area in the
process and deliver the results with 98% accuracy and have been recognized by for the same and for being
proactive. 3).Effectively contributed in the volume management to keepTAT intact

PERSONAL DETAILS
Date of Birth : 18/05/200
Marital Status : Single
Nationality : Indian
Contact no: : 7339658721, 6380203122

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