USER MANUAL

AND PRODUCT
SPECIFICATIONS

ZBC-15 ICE-MAKER
 CONTENTS

WARRANTY, SERVICE AND SUPPORT 01

Warranty Registration
Service and Support

IMPORTANT SAFETY INFORMATION 02

Before Using Your Appliance
Critical Safety Information For Your Safety

INSTALLATION INSTRUCTIONS 04
Water
Accessories Included
Control Panel

MAINTENANCE 07
Cleaning the Interior
Cleaning the Exterior

ENERGY SAVING TIPS 07

TROUBLESHOOTING 08

PARTS LIST 11
 WARRANTY WARRANTY
ON THE UNIT ON COMPRESSOR

THANK YOU FOR PURCHASING THE ZBC-15,

15KG COUNTER-TOP ICE-MAKER

WARRANTY, SERVICE AND SUPPORT

This product is warranted for 5 years on the compressor, 3 years

on the unit and 1 year on all parts not listed from the date of
purchase. Warranty does not cover products that have not been
used in accordance with the user guide or are outside the warranty
terms and conditions, which can be found at the following url:
https://snomaster.co.za/warranty/

WARRANTY REGISTRATION SERVICE AND SUPPORT

Register your SnoMaster ZBC-15, Should an instance arrive where
15kg Counter-Top Ice-Maker you require assistance, contact
now for warranty, and allow us our service team:
to provide you with the best
possible after sales service: • Please log onto our website at
www.snomaster.co.za
• Please log onto our website at • Click on the ‘Support’ tab.
www.snomaster.co.za • Click ‘Find a Repair Agent Near You’
• Click on the ‘Warranty’ tab. and enter your region.
• Enter warranty information and • Alternatively contact us via email:
upload proof of purchase at the info@snomaster.co.za or contact
bottom of the page. us on +27 11 392 5315.

01
IMPORTANT SAFETY INFORMATION
SNOMASTER ZBC-15, 15KG COUNTER-TOP ICE-MAKER

This manual contains important information including safety,

installation, maintenance and warranty instructions of the
SnoMaster ZBC-15, 15kg Counter-Top Ice-Maker.

Please read this manual carefully before use and follow all safety
information and instructions. It is recommended to keep this
manual for easy reference so that you are familiar with the
operation and maintenance of your appliance.

CRITICAL SAFETY INFORMATION FOR YOUR SAFETY

Before using this appliance, ensure it is correctly positioned and
installed as outlined in this manual. Follow these basic precautions
to prevent the risk of fire, electrical shock, or injury:

• This appliance is designed for domestic indoor use only and is

exclusively intended for making ice.
• Ensure that the incline angle of the appliance is not more than 45°
during transportation or operation.
• Before using your appliance for the first time, you should wait about
12 hours after positioning it in a place.
• The appliance needs to be levelled for optimal operation. You can
adjust the appliance feet to level it +/- 10mm.
• Ensure the plug is easily accessible after positioning the appliance.
• Avoid connecting or disconnecting the electric plug with wet hands.
• To disconnect the appliance, grip the plug and pull it from the wall
outlet. Never pull out the plug by the cord.
• It is advisable to use a dedicated power source and avoid
using extension cords.

02
• Please unplug the appliance or disconnect the power before
performing any cleaning, maintenance, or servicing.
• If the appliance power supply cord is damaged, it must be replaced by
SnoMaster, its approved agent, or a similarly qualified person to
prevent any hazard.
• It is recommended that the circuit breaker size should be no more
than 20 amps.
• This appliance operates on a single-phase voltage of 230V/50Hz, to
avoid electrical surges, it is advised to use a surge protector plug.
• Cleaning and maintenance should be supervised by adults, especially
if children are involved.
• The appliance should be placed on a flat surface and should be
completely unobstructed. Ensure to leave 150mm space around the
appliance to ensure proper ventilation for the appliance. Place the
appliance away from direct sunlight and heat sources (stove, heater,
radiator, etc.).
• Unless specifically recommended in this manual, do not attempt to
repair or replace any part of the appliance. All other servicing should
be referred to a qualified technician.
• Never clean appliance parts with flammable fluids as they may create
a fire hazard or explosion. Also, avoid storing or using petroleum or
other flammable vapours and liquids near this appliance.
• Avoid solvent-based cleaning detergents or abrasives on the interior
or exterior as they may damage or discolour it.

This appliance contains CYCLOPENTANE and R600a

refrigerant , which is FLAMMABLE and may cause a fire
or an explosion.

WHEN DISPOSING THE APPLIANCE

Please observe the following instructions:
• Always ensure the appliance is out of reach of
children. Before disposing of it, damage the body.
• Follow the instructions of your local regulations
when disposing.

03
PRODUCT FEATURES
12 CUBES PER CYCLE | PORTABLE | STAINLESS STEEL

SPECIFICATIONS:
• Dimensions (mm) Unit: (H) 415 (W) 380 (D) 400
• Storage Volume: 2Kg
• Net Weight: 17.2Kg
• Ice Making Capacity: 15Kg/24h
• Voltage: 220-240V/50Hz
• Total Input Power: 110W
• Dimensions (mm) Packaged: (H) 455 (W) 425 (D) 455
• Rated Current: 1.0A
• Suggested Applications: Office, Apartment, Kitchen, B&B,
Home Bar, Pub
• Design Criteria: Engineered for the African Climate

INSTALLATION INSTRUCTIONS
Before installing your new appliance, please read all safety
instructions in this manual and follow the installation
instructions below:

• Remove the appliance from the box, ensure all packaging materials,
stickers and films are removed from the product. Clean the
appliance's surfaces with a mild detergent and a damp cloth before
initial use.
• Clean the inner liner, ice basket, water storage tank, water box ice
pusher and evaporator with a mild detergent and damp cloth before
initial use.
• Ensure the appliance is placed on a level, sturdy surface.
• Caution: Installing the appliance on carpeting may lead to
discoloration due to heat emission from the compressor.
• Ensure adequate air circulation for the appliance by maintaining a
clearance of at least 150mm on all sides.

04
WATER
• Water treated with reverse osmosis purification often gives a false
water indicator. You can add a pinch of salt to correct this, or rather
use filtered mineralized water.
• Ice cycle time is dependent on water temperature.
• Clean and drain the appliance at least once or twice a month.
Lemon juice or 10ml vinegar can be added to the water to help
the cleaning process.
• To prevent lime build-up it is advised to clean the appliance with a
descaling liquid once a month, dependent on the water quality
in your area.

ACCESSORIES INCLUDED
Please Check If All The Accessories Shown Below Are Included:

1 x ICE SCOOP 1 x 220V POWER CORD 1x ICE BASKET

1 X DRAIN CAP
WITH SILICON
GROMMET

1 x FILTER

SURGE PROTECTOR PLUG

To avoid electrical surges, it is advised to use
a surge protector plug. (Please note that this
must be purchased separately and does not
come with the unit.)

05
1 STRUCTURE
1 Lid
2
5 2 Inner Liner
3
6
3 Ice Basket
4 Control Panel
4
5 Ice Pusher
A

B 6 Ice Full Sensor

C 7 7 Water Drain Cap
D
8 8 Filter
E
9
9 Leveling Feet

A Select Ice Size C Stop Ice Making Cycle E Water Low

B Start Ice Making Cycle D Ice Full Indicator Indicator

OPERATION PROCEDURE
• Place the Ice Basket inside the appliance.
• Ensure that the water drain cap is secure with the silicone
grommet inside.
• Fill the water tank with drinkable water only, ensuring that the
water level does not exceed the bottom of the ice basket.
• Connect the appliance to a dedicated power source.

CONTROL PANEL • Select the ice bullet size and

then press the start button.
(The green indicator light will
flash until ice bullet size has
been selected and the start
button has been pushed).
• Let the appliance run a few
cycles to fully calibrate.

06
• The appliance will now start producing ice. *Time between ice making
cycles will vary depending on the ambient and water temperature.
• To change the ice bullet size, press the 'Select' button to choose
your bullet ice size preference.
• When the ice basket is full, the 'Ice' indicator light will illuminate.
You can either remove ice and store, or the ice will melt into the
water tank for water recycling.
• When the water level is low or water tank is empty, the 'Add Water'
indicator light will illuminate. You will need to add water to water tank.

SWITCHING THE APPLIANCE OFF:

• Wait for the current ice cycle to finish and press the 'Stop' button.
• Unplug the appliance from the power source.

MAINTAINENCE
To ensure safety, remember to always disconnect the appliance from the
power supply before performing any form of maintenance or cleaning.

INTERNAL CLEANING
• Empty the water tank using the drain plug and store the drain cap
with silicone grommet in a safe place while doing this.
• Remove the inner filter and ensure the filter is free of any debris.

DRAIN CAP WITH

SILICON GROMMET FILTER WATER SENSORS ICE-FULL SENSOR

• Wipe the interior dry and use a damp cloth with warm water and a mild
detergent. Avoid using any abrasive chemicals.
• Ensure that the interior is completely dry with no water inside.
• Clean the interior filter regularly (at least once a month) as well as the
'ice-full' and 'water sensors'.

07
IF THE APPLIANCE IS USED CONSISTENTLY, ENSURE THE WATER
IS CHANGED ONCE A WEEK TO PREVENT ALGAE BUILD UP.
EXTERNAL CLEANING
• Dust the compressor at the back of the appliance with a brush
or vacuum cleaner periodically, as dust build-up may affect the
performance of the appliance.
• Avoid using sharp objects, high-pressure water jets or abrasive
materials when cleaning the appliance.
• It is advisable to use a silicon based stainless steel polish cleaner
to clean the exterior of the appliance.

ENERGY Place the appliance in the coolest area of the

SAVING room, away from any heat-producing appliances
and out of direct sunlight.
TIPS

TROUBLESHOOTING
Should you experience any issues with your appliance and the below troubleshooting tips
do not resolve the fault experienced, kindly contact SnoMaster Service Department or your
nearest accredited Service Agent:

PROBLEM PROBLEM POSSIBLE CAUSE / MEASURE

Ice-maker is not • Check if the ice-maker is correctly switched on.

turning on • Check if there has not been loadshedding or a power cut.
• Check if plug is not faulty or damaged.
• Check if voltage is correct.
• Make sure you have followed the installation
requirements correctly.

Ice-maker is only • The first few cycles could take 13 to 16 minutes per cycle,
producing small or depending on the ambient temperature. Move the
medium ice ice-maker to a cooler area, out of direct sunlight.
• Water pump is faulty and needs to be repaired or replaced.

Moisture forms on the • Hot and humid weather usually in the coastal
inside/ outside walls of locations increases the internal rate of condensation.
the ice-maker This is normal.
• Condensation may occur seasonally depending on
humidity and ambient temperature.
• Open the lid less frequently and ensure it is closed
properly at all times.

08
TROUBLESHOOTING
PROBLEM PROBLEM POSSIBLE CAUSE / MEASURE
Exterior of ice-maker • Condensation will form on the outside of the ice-maker
is wet if it operates in humid areas or in the rainy season,
simply wipe it dry with a non-abrasive cloth.

The power indicator • The voltage is too low.

light is on and the • Restart the ice-maker after 3 minutes to not damage
compressor is working the compressor.
abnormally with a
buzzing noise

“Water Low” indicator • Fill ice-maker with water and it will restart to
light is on work automatically.
• Add a pinch of salt if using reverse osmosis water.
• Clean the water level sensor screws with fine
grit sandpaper.

“Ice Full” indicator • Ice basket is full. Remove some ice.

light is on • Temperature inside is too low and only deactivates if
above 10 degrees move to warmer area.
• Use lukewarm water.

The 'Ice Full' and • Power off the ice-maker and check the interior for
'Water Low' indicator any obstructions or ice that could be blocking the ice
lights flicker pusher. Restart the appliance after 3 to 5 minutes.
simultaneously • While the ice-maker is turned off, recalibrate the
ice-maker by gently pushing the ice pusher into the
default resting position and then restart the
ice-maker after 3 to 5 minutes again.
• The water box motor is faulty and needs to be
repaired/replaced.

Compressor is • Remove the filter and check if there is any debris

running but no ice blocking the filter.
is being made • Check if the fan is working.
• The solenoid valve needs to be replaced.

The control panel • Ensure the ice-maker is plugged in to a dedicated

lighting does not work power source.
• Check the interior for any obstructions or ice that could
be blocking the ice pusher. Restart the ice-maker after 3
to 5 minutes.
• The fuse on the main relay board needs to be replaced.

09
TROUBLESHOOTING
PROBLEM PROBLEM POSSIBLE CAUSE / MEASURE
Ice is not forming • Possible gas leak.
• Replace filter drier.

Ice is forming a solid • The water temperature is too low, move the ice-maker to
block a warmer area or use luke warm water.
• The ice timer is faulty.
• The condenser sensor is faulty and needs to be replaced.
• Select smaller ice size options.

10
ZBC-15 LIST OF PARTS

1 Lid 21 Cover Of Box For Main Control Board

Back Lid 22 Main Control Board
Back Lid Inner Liner 23 Turning Motor
Lid Window 24 Front Panel
Front Lid Inner (With Window) 25 Limit Pole
Front Lid Liner Fluoroscope 26 Operation Board
Back Lid 27 Fixer For Operation Board
2 Evaporator 28 Operation Board Sticker
3 Ice Spoon 29 Ice Storage Basket
Water Box 30 Draining Rack
Plastic Hinge 31 Fixer Of Ice Level Sensor
Water Box Of A Shaft 32 Ice Level Sensor
Hinge Sleeve Ice Filled Probe Connector
Water Box Bushing 33 Ice Scoop
4 Micro Switch 34 Condenser Fan
Limit Switch Plate 35 Condenser Temp Sensor
Micro Switch Connecting Cable 36 Condenser
5 Block 37 Magnetic Valve
6 Inner Liner Cover 38 Process Tube
7 Inner Liner 39 Back Reinforce Panel
8 Inner Liner Foaming 40 Filter
9 Under Panel 41 Back Panel
10 Water Inlet Pipe 42 Power Cord
11 Left Corner Supporting Piece 43 Fixer For Power Cord
12 Silicone Straight Tube 44 Feet
13 Silica T Pipe For Water Drainage 46 Water Pump
14 Right Corner Supporting Piece 47 Compressor
15 Water Outlet Valve 48 Bottom Panel
Scew Nut 49 Suction Tube
Screw Cap 50 Condensing Fan Fixing Plate
T Plug 51 Ac Socket
16 Nut For Water Outlet Valve ZB-15 Socket Cable (South Africa)
17 Seal Washer For Water Outlet Pipe 52 Cabinet Handle
18 Drainage Connector 53 Display Panel Waterproof Housing (Large)
19 Filter Screen 54 Si Plastic Trademark (Rectangular)
20 Box For Main Control Board
11
JOHANNESBURG LIFESTYLE CAPE TOWN LIFESTYLE CENTRE
CENTRE & SERVICE CENTRE & SERVICE CENTRE

49 Koornhof Road 31 Stella Road

Meadowdale Montague Gardens
Germiston, 1614 Cape Town, 7441
011 392 5315 / 3147 021 100 5695
info@snomaster.co.za info@snomaster.co.za

snomaster.co.za

@SnoMasterSA SnoMaster SA snomaster_south_africa @SnoMaster