Symantec NetBackup™

Appliance Release Notes

Release 2.6

NetBackup 52xx
Symantec NetBackup™ Appliance Release Notes
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.

Documentation version: 2.6

Legal Notice
Copyright © 2013 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, the Checkmark Logo, and NetBackup are trademarks or
registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.
Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED

CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH
DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION
WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE
INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE
WITHOUT NOTICE.
Symantec Corporation
350 Ellis Street
Mountain View, CA 94043

http://www.symantec.com
Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base.
The Technical Support group works collaboratively with the other functional areas
within Symantec to answer your questions in a timely fashion. For example, the
Technical Support group works with Product Engineering and Symantec Security
Response to provide alerting services and virus definition updates.
Symantec’s support offerings include the following:
■ A range of support options that give you the flexibility to select the right amount
of service for any size organization
■ Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers software upgrades
■ Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■ Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our website at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.

About Symantec Operations Readiness Tools

Symantec Operations Readiness Tools (SORT) is a set of web-based tools that
supports Symantec enterprise products. For NetBackup, SORT provides the ability
to collect, analyze, and report on host configurations across UNIX/Linux or Windows
environments. This data helps to assess whether your systems are ready for an
initial NetBackup installation or for an upgrade from your current version.
To access SORT, go to the following webpage:
https://sort.symantec.com/netbackup
Once you get to the SORT page, more information is available as follows:
■ Installation and Upgrade Checklist
Use this tool to create a checklist to see if your system is ready for a NetBackup
installation or an upgrade.
 ■ Hot fix and EEB Release Auditor
Use this tool to find out whether a release that you plan to install contains the
hot fixes that you need.
■ Custom Reports
Use this tool to get recommendations for your system and Symantec enterprise
products, tips for risk assessment, and product license tracking.
■ NetBackup Future Platform and Feature Plans
Use this tool to get information about what items Symantec intends to replace
with newer and improved functionality, and what items Symantec intends to
discontinue without replacement. Some of these items include certain NetBackup
features, functionality, 3rd-party product integration, Symantec product
integration, applications, databases, and the OS platforms.

Contacting Technical Support

Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/

Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
■ Questions regarding product licensing or serialization
■ Product registration updates, such as address or name changes
■ General product information (features, language availability, local dealers)
■ Latest information about product updates and upgrades
■ Information about upgrade assurance and support contracts
■ Information about the Symantec Buying Programs
■ Advice about Symantec's technical support options
■ Nontechnical presales questions
■ Issues that are related to CD-ROMs, DVDs, or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:

Asia-Pacific and Japan customercare_apac@symantec.com

Europe, Middle-East, and Africa semea@symantec.com

North America and Latin America supportsolutions@symantec.com

 Contents

Technical Support ............................................................................................... 3

Chapter 1 NetBackup Appliance 2.6 features, enhancements,
and changes ..................................................................... 8
NetBackup 52xx hardware features ................................................... 9
About NetBackup Appliance 2.6 new features, enhancements, and
changes ............................................................................... 14
About the new appliance home page ................................................ 14
About the new NetBackup Appliance Web Console ............................. 15
About changes made to the NetBackup Appliance Shell Menu ............... 17
About storage enhancements ......................................................... 17
About upgrade and rollback enhancements ....................................... 17
About appliance restore enhancements ............................................ 18
About LDAP server configuration and authentication ............................ 19
About data migration ..................................................................... 19
About hardware monitoring and alerting ........................................... 20
About fault handling and healing ...................................................... 20
About the enhanced context-sensitive Help ....................................... 21
About AutoSupport ....................................................................... 22
About the new international environment features ............................... 23
About changes made in NetBackup Appliance 2.5.2 and later ................ 24

Chapter 2 NetBackup Appliance compatibility ................................ 26

About NetBackup Appliance 2.6 version numbering ............................. 26
About upgrade paths to the NetBackup Appliance 2.6 line of
releases ............................................................................... 27
About software release types .......................................................... 28
About NetBackup Appliance release compatibility ............................... 29
About NetBackup Appliance software upgrades .................................. 30
About NetBackup Appliance third-party legal notices ........................... 31

Chapter 3 Operational notes ............................................................... 32

About operational notes for NetBackup Appliance 2.6 .......................... 32

General NetBackup Appliance notes ................................................ 33
 Contents 7

NetBackup Appliance user interface notes ......................................... 34

Installation and configuration notes .................................................. 36
Upgrade and rollback notes ............................................................ 38
Reimage and factory reset notes ..................................................... 39
Updating the deduplication storage password .............................. 40
Storage notes .............................................................................. 42
Moving the MSDP partition from a base disk to an expansion disk
for optimum performance ................................................... 43
Migration Utility notes .................................................................... 44
VMware notes ............................................................................. 45
Logging notes .............................................................................. 46
Internationalization and localization notes .......................................... 47
Documentation notes .................................................................... 48
About NetBackup support utilities .................................................... 50
NetBackup Domain Network Analyzer (NBDNA) ........................... 50
NetBackup Support Utility (nbsu) ............................................... 51
About working with log files ............................................................ 51

Appendix A Release content ................................................................... 55

About the current release content .................................................... 55
About release content conventions ................................................... 56
NetBackup Appliance 2.6 release content .......................................... 56
NetBackup Appliance 2.6 Emergency Engineering Binary (EEB)
listing ................................................................................... 58

Appendix B Related documents ............................................................. 61

About related NetBackup Appliance documents .................................. 61
About getting started guides ........................................................... 62
About administrator guides ............................................................. 62
About troubleshooting guides .......................................................... 62
About release notes ...................................................................... 62
About other documents .................................................................. 63
 Chapter 1
NetBackup Appliance 2.6
features, enhancements,
and changes
This chapter includes the following topics:

■ NetBackup 52xx hardware features

■ About NetBackup Appliance 2.6 new features, enhancements, and changes

■ About the new appliance home page

■ About the new NetBackup Appliance Web Console

■ About changes made to the NetBackup Appliance Shell Menu

■ About storage enhancements

■ About upgrade and rollback enhancements

■ About appliance restore enhancements

■ About LDAP server configuration and authentication

■ About data migration

■ About hardware monitoring and alerting

■ About fault handling and healing

■ About the enhanced context-sensitive Help

■ About AutoSupport

■ About the new international environment features

 NetBackup Appliance 2.6 features, enhancements, and changes 9
NetBackup 52xx hardware features

■ About changes made in NetBackup Appliance 2.5.2 and later

NetBackup 52xx hardware features

Note: Hardware enhancements may be released in between software version
releases. To see if any new hardware enhancements are available, please see the
following tech note on the Symantec Support website:
http://www.symantec.com/docs/TECH209751

This release supports the 52xx hardware architectures for the appliance. These
architectures run the same software so you can configure them in any of the following
modes:
■ An appliance master server
■ An appliance master and media server
■ An appliance media server only
All appliance architectures support the following features and functionalities:
■ Dual processor, Quad Core, Intel-based systems.
■ Each has a number of hot swap external drives.
■ Fibre Channel connectivity that supports external tape drives.
■ The base configuration supports a Gigabit Ethernet network.
■ High-performance hardware RAID controller.
■ The Intel X520 SR2 10 Gb Ethernet card is either standard on the systems or
an option.
■ Each uses NetBackup as their code base.
■ Linux operating system (provided by Symantec).
■ Each can run the latest version of NetBackup Appliance software.
The NetBackup 5220 Appliance contains eight internal storage disk drives with a
total formatted storage capacity of 4 TB.
The NetBackup 5230 Appliance contains eight internal storage disk drives that are
available in 1-TB and 3-TB storage capacities. The 1-TB disks provide a total
formatted storage capacity of 4 TB. The 3-TB disks provide a total formatted storage
capacity of 14 TB.
 NetBackup Appliance 2.6 features, enhancements, and changes 10
NetBackup 52xx hardware features

The NetBackup 5220 and 5230 can be used with attached Symantec Storage
Shelves for additional storage. A storage shelf can support either 2-TB or 3-TB disk
drives, but all drives within a shelf must be the same capacity.
Figure 1-1 shows the available, formatted storage capacity of the NetBackup 5220
Appliance, with or without attached storage shelves.

Figure 1-1 NetBackup 5220 storage capacity

Appliance server and two storage shelves

36 TB

Appliance server and

36
one storage shelf TB
24
TB

36 TB 36 TB

24 24 24
TB TB TB
Appliance server and
zero storage shelves

4 TB 4 TB 4 TB 4 TB 4 TB 4 TB
4 TB 28 TB 40 TB 52 TB 64 TB 76 TB

Key
4 TB Grey indicates an appliance server with 1-TB drives.
24 TB Green indicates a storage shelf with 2-TB drives.
36 TB Blue indicates a storage shelf with 3-TB drives.
 NetBackup Appliance 2.6 features, enhancements, and changes 11
NetBackup 52xx hardware features

Figure 1-2 shows the available, formatted storage capacity of the NetBackup 5230
Appliance, with or without attached storage shelves.

Figure 1-2 NetBackup 5230 storage capacity

Appliance server and two storage shelves

36 TB

36
TB
Appliance server and
one storage shelf
36
TB
24 TB

36 TB 36 TB

36
36 TB TB
Appliance server and 24 24
zero storage shelves 24 TB
TB TB

14 TB 14 TB 14 TB
4 TB 4 TB 4 TB 4 TB 4 TB 4 TB
4 TB 14 TB 28 TB 40 TB 50 TB 52 TB 64 TB 76 TB 86 TB
Key
4 TB Grey indicates an appliance server with 1-TB drives.
14 TB Tangerine indicates an appliance server with 3-TB drives.
24 TB Green indicates a storage shelf with 2-TB drives.
36 TB Blue indicates a storage shelf with 3-TB drives.
 NetBackup Appliance 2.6 features, enhancements, and changes 12
NetBackup 52xx hardware features

NetBackup 5230 hardware features

The following list includes features specifically for the 5230 appliance:
■ The deduplication engine provides up to 100 times reduction in storage. The
client side plug-in provides similar levels of bandwidth reduction.
■ Due to fingerprinting and RAID redundancy, the overall storage capabilities are
not a simple multiplication of the disk size and the total number of disks.
A NetBackup 5230 Appliance provides 4 TB (with 1-TB drives) or 14 TB (with
3-TB drives) of storage without added storage shelves. The 5230 appliance
ships with zero, one, or two Symantec Storage Shelves. Each storage shelf has
a capacity of 24 TB (with 2-TB disks) or 36 TB (with 3-TB disks). The maximum
capacity of a 5230 appliance with two attached storage shelves is 86 TB.
Figure 1-2 shows all available storage configurations of the NetBackup 5230
Appliance, with or without attached storage shelves.
■ Supports redundant power modules and fan modules. The 5230 also supports
hot swappable disk modules and power modules.
■ The system disk drives are external to the chassis. They can be hot-swapped
without opening the chassis or shutting down the system. This is an improvement
over the NetBackup 5220.
■ Provides separate out-of-band management network interfaces. You can
remotely turn on, turn off, and reset appliances through the network.
Supports remotely configuring and managing the appliances through KVM over
IP.
Supports SNMP traps and automatically reports alarms.
Supports reporting the disk information through the out-of-band management
channel.
■ RAID 1 and RAID 6:
■ Appliance system disks: RAID 1 (software RAID)
■ Storage shelf data storage disks: RAID 6

■ The NetBackup 5230 Appliance can be ordered with one, four, or five FC HBA
cards already installed. You can order a SAS RAID card to be preinstalled if
you plan to use one or more storage shelves. A 10 Gb Ethernet card can also
be ordered and preinstalled.
■ Rear panel ports:
■ Two SAS ports that are located on a card in one of the PCI riser assemblies.
The SAS ports connect to the storage shelf.
■ One 1 Gb/s IPMI management network port.
 NetBackup Appliance 2.6 features, enhancements, and changes 13
NetBackup 52xx hardware features

■ One VGA port.

■ Three USB 2.0 ports.
■ Four 1GE network ports, with link and activity LEDs.
■ Two 10GE network ports, with link and activity LEDs.

■ Only one SAS card and one 10 Gb Ethernet can be installed in the six PCI slots.
The other slots can be used for additional Fibre Channel connections.
Table 1-1 outlines the differences between the NetBackup 5220 and 5230
Appliances.

Table 1-1 Comparison of NetBackup 5220 and NetBackup 5230 Appliances

Parameter NetBackup 5220 NetBackup 5230

Cores 4 6

Cache (MB) 12 15

RAID Cache 512 MB 1 GB

Speed (GHz) 2.4 2.0

Turbo Speed (GHz) 2.66 2.5

QPI Speed (GT/s) 5.86 7.2

System memory (GB) 96 128

Memory Config (DIMMs) 8GB x 12 8GB x 16

Thermal (Watts) 80 95

Data Retention One Li-ion battery backup unit Two maintenance-free

backup units (MFBU) with
Flash and Supercapacitor

PCI add-in card slots 5 6

On-board 10 Gb Ethernet 0 2
ports

Additional 10 Gb Ethernet Yes Yes

cards in PCI assembly

Additional 1 Gb Ethernet Yes No

cards in PCI assembly
 NetBackup Appliance 2.6 features, enhancements, and changes 14
About NetBackup Appliance 2.6 new features, enhancements, and changes

About NetBackup Appliance 2.6 new features,

enhancements, and changes
In addition to a number of new features, this release offers many enhancements
to the issues and improvements from previous NetBackup Appliance releases.
Information about the new features, enhancements, and changes in this release of
NetBackup Appliance can be found in the following sections of this chapter.
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
NetBackup 7.6 is the version of NetBackup software that the NetBackup Appliance
2.6 release installs. Information about the new features, enhancements, and fixes
found in NetBackup 7.6 can be found in the NetBackup 7.6 Release Notes document
on the Symantec Support website:
http://www.symantec.com/docs/DOC6138

About the new appliance home page

When you log in to the appliance, it displays the Welcome to Symantec NetBackup
home page. This page is displayed after you have configured the appliance as a
media or a master server. We have created a new home page that provides a quick
Dashboard view of your appliance. It displays the status of the following components
that determine the successful functioning of your appliance:
■ Storage - Displays the used storage space across the appliance. The information
is dynamically updated to display the current storage utilization.
■ Notifications - Displays the latest notifications for your appliance, like the
connectivity status for the Call Home server.
■ Hardware - Displays an overall view of the hardware health, with quick drill-down
to the hardware monitoring view for details.
■ Deduplication Summary - Displays the current deduplication ratio pertaining to
the current backup being taken.
The NetBackup Appliance Web Console home page also displays an expandable
footer with links to the documentation set, Technical Support, and Symantec
Connect. This footer is displayed for all the pages on the NetBackup Appliance
Web Console. To view the contents of the footer, click on the downward arrows on
the footer.
 NetBackup Appliance 2.6 features, enhancements, and changes 15
About the new NetBackup Appliance Web Console

About the new NetBackup Appliance Web Console

The NetBackup Appliance Web Console has been redesigned to provide a more
user-friendly experience. The interface includes more graphical representations for
ease of use. The initial configuration wizard guides you through the process of
getting your appliance communicating within your network and getting the storage
partitions configured for backups. The post-configuration interface provides a new
menu flow that lets you easily locate anything from hardware monitoring to reviewing
and changing appliance settings.
The following diagram provides a brief overview of how the menu structures have
evolved for version 2.6:
 NetBackup Appliance 2.6 features, enhancements, and changes 16
About the new NetBackup Appliance Web Console

Figure 1-3 NetBackup Appliance Web Console version 2.6 menu structure for
52xx appliance

Symantec NetBackup Symantec NetBackup

Menus
52xx - v2.5.1 Appliance 52xx – v2.6

Home Symantec NetBackup

Welcome Page
Storage Storage
NetBackup License License
Additional Servers* Additional Servers*
Manage Appliance Appliance Restore
Add Media Appliance Migration Utility
Policy Conversion
Download Updates
Selection Criteria
Browse for Updates
Migration Job Status
Install Updates
Software Updates
Host
Deduplication
Data Buffer
Lifecycle*
Advance*

Hardware Hardware
Monitor SCSP Audit Logs* SCSP Audit View

Hardware Monitoring Notification

Configuration Alert Configuration
SNMP Registration
SMTP Network
WAN Optimization WAN Optimization
Appliance Reconfig. Network
Settings
Network Config. Host
DNS Configuration Fiber Transport
Fiber Transport
Security Password
Date and Time Date and Time
Authentication
NetBackup
Server Configuration
Deduplication
Data Buffer User Management
Lifecycle*
New Moved to Manage tab
Advance*
Removed * Master Servers
 NetBackup Appliance 2.6 features, enhancements, and changes 17
About changes made to the NetBackup Appliance Shell Menu

About changes made to the NetBackup Appliance

Shell Menu
The NetBackup command-line shell feature has been improved so that NetBackup
administrators with superuser privileges can execute NetBackup commands. These
privileges enable NetBackup administrators to execute the commands that support
full NetBackup logging as well as develop and use scripts and automation.
NetBackup Appliance administrators have the authority to provide access for multiple
NetBackup administrators and audit the activity of these administrators. In addition,
NetBackup Appliance administrators can manage the NetBackup administrator
accounts from the Main > Manage > NetBackupCLI view within the NetBackup
Appliance Shell Menu. From the NetBackupCLI view, a NetBackup Appliance
administrator can create, delete, and list NetBackup administrator accounts as well
as manage their user account passwords.

About storage enhancements

The following enhancements relate to the storage and the storage management
on NetBackup appliances:
■ We have improved how you manage and configure storage in the NetBackup
Appliance Web Console. The console now provides a graphical representation
of the storage partitions within your appliance. The Manage > Storage >
Partitions pane lets you resize or move the partitions. The Manage > Storage
> Disks pane provides a tabular representation of the logical disks within the
appliance. You can add or remove disks from the Disks tab. These improvements
are the result of many hours of usability sessions with appliance customers.
These tasks remain available from the NetBackup Appliance Shell Menu.
■ MSDP (Media Server Deduplication Pool) is now supported on all 52xx master
and media appliances. MSDP offers up to the maximum available capacity on
a 52xx appliance.

About upgrade and rollback enhancements

This version of NetBackup Appliance contains enhancements in how you download
and install software updates. You can download software updates from the
NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu.
From the NetBackup Appliance Web Console you can see the version of software
that is installed on your appliance. You can also see the available software updates
that are available for you to download. Once you have selected a software update
 NetBackup Appliance 2.6 features, enhancements, and changes 18
About appliance restore enhancements

to download and have begun the process, you are shown a status page. That status
page enables you to observe the progress of the operation to its completion.
In addition to the upgrades, you can choose to roll back the software version on an
appliance to a particular checkpoint. When you begin this process, a status page
appears and enables you to watch the progress of the rollback until the status
reaches completion. The status screen shows the server name, the version, and
the status, which is displayed as a percentage.

About appliance restore enhancements

In this release, we offer additional ways to return an appliance to a previous state.
The factory reset capability has been enhanced with the option of retaining storage
configuration and backup data.

Note: Factory reset is not supported if you have upgraded a 52xx master server or
media server to version 2.6. If you want the latest version of the appliance software
on your appliance, you can install the latest software version from the USB flash
drive. Contact Symantec Technical Support for the latest version of the appliance
software.
You also have the option to roll back to a post-upgrade checkpoint, which is created
automatically after a successful upgrade.

The product offers the ability to roll back to the later states that are defined by a
checkpoint. All of these methods to restore the appliance to a previous point in time
are available in a management area called Appliance Restore. You can use
checkpoints to roll back the appliance. Those checkpoints are described in the
following list:
■ A pre-upgrade checkpoint is created before you install a software upgrade. You
can use this type of checkpoint as a rollback checkpoint in case a software
upgrade fails.
■ A post-upgrade checkpoint is created after an appliance has been upgraded to
a new software version.
■ A user-directed checkpoint is a checkpoint that you create at any point in time
using the application user interface or the NetBackup Appliance Shell Menu.
This checkpoint offers you more flexibility when you roll back your appliance.
Only one user-directed checkpoint may exist at any given time. If a new
user-directed checkpoint is created, it overwrites the previous user-directed
checkpoint if one exists.
 NetBackup Appliance 2.6 features, enhancements, and changes 19
About LDAP server configuration and authentication

■ A factory checkpoint is created during a new installation of the NetBackup

Appliance software, as well as during an upgrade of an unconfigured appliance.
This checkpoint is used when you decide to perform a factory reset operation.
Only one of each checkpoint type can exist on the appliance at a time. At most,
there can be four checkpoints on your appliance: a pre-upgrade checkpoint, a
post-upgrade checkpoint, a user-directed checkpoint, and a factory checkpoint.

About LDAP server configuration and authentication

This feature enables you to use the PAM (Pluggable Authentication Module) plug-in
from your appliance operating system to configure and work with an LDAP
(Lightweight Directory Access Protocol) server. You can use your LDAP directory
as a single directory source to access user information and authenticate the users
across all your appliances. Using the LDAP/AD Authentication feature, you can
perform the following tasks:
■ Configure your appliance to use LDAP for authentication of appliance
administrators.
■ If you use user groups in your environment, you can create dedicated groups
of users using your LDAP or Active Directory. Then, you can authorize the group
as Appliance administrators.
■ Reuse the LDAP server configuration information across all the appliances
through the use of import and export templates.

About data migration

This feature introduces a new utility in the NetBackup Appliance Web Console that
seamlessly automates the transfer of a backup workload to a NetBackup appliance.
The Migration Utility provides the ability to choose what workloads to redirect, then
performs non-disrupted seeding of the appliance, and optionally automates the
policy conversion. The user has the flexibility to choose which backup policies to
migrate, and the duration and the start time of the seeding window. The utility
predicts how much can be accomplished in the window by assessing past
performance.
The utility migrates the last full backup for each specified policy. For any policy
types that do not follow the full backup convention, the Migration Utility tries to
include everything that is required to represent the latest complete backup picture.
The Migration Utility handles the creation of the image worklist for seeding and the
policy conversion. All of this activity can be done while the system performs the
 NetBackup Appliance 2.6 features, enhancements, and changes 20
About hardware monitoring and alerting

standard daily backup and duplication functions. Progress can be tracked in the
Manage > Migration Utility pane.
For more information on the Migration Utility, refer to the Symantec NetBackup
Appliance Administrator's Guide:
http://www.symantec.com/docs/DOC6736

About hardware monitoring and alerting

This release of the appliance provides enhancements with the monitoring and
alerting capabilities within the appliance. This release enables an administrator to
monitor and report on the appliance hardware as an entire ecosystem. These
enhancements make it easy to see the overall health of the appliance and the health
of individual hardware components of the appliance
With this feature comes an upgraded look-and-feel for how the hardware monitoring
is presented in the NetBackup Appliance Web Console. The hardware monitoring
page lets you accomplish the following tasks:
■ View the overall hardware summary
■ View the overall enclosure or shared storage summary
■ Identify and investigate errors or warnings
■ Acknowledge the errors or warnings for which you do not want to receive error
notifications

About fault handling and healing

You can now troubleshoot multiple failures and resolve issues in NetBackup
appliance using some interactive self-repair Wizards. These Wizards can be
accessed from the following icon in the NetBackup Appliance Web Console:

The Wizards help you perform the following tasks:

■ Test Call Home functionality
■ Troubleshoot disk storage issues, tuning, and availability
■ Collect all the log files for Appliance configurations
■ Perform a hardware health check of your environment
■ Test and diagnose network-related issues
 NetBackup Appliance 2.6 features, enhancements, and changes 21
About the enhanced context-sensitive Help

A separate Wizard helps you perform each task. Some Wizards also guide you
through system optimization and tuning.
All the troubleshooting Wizards are listed under the Available tab.

Figure 1-4 Available tab in the Appliance Diagnostics Center

About the enhanced context-sensitive Help

This release of NetBackup Appliance contains an enhanced context-sensitive Help
system called the Symantec Help Center (SymHelp). SymHelp is a browser-based,
Help delivery system with advanced search, autosuggest, and filtering capabilities.
SymHelp offers the following advantages over traditional Help systems:
■ SymHelp lets you search from a much larger NetBackup Appliance content set.
SymHelp includes content from the NetBackup Appliance Administrator's Guide,
the Troubleshooting Guide, and the Command Reference Guide. That means
you can search all of the NetBackup Appliance Administrator's Guide, the
Troubleshooting Guide, and the Command Reference Guide content from one
SymHelp Search window.
■ In addition to the appliance content, SymHelp lets you search content from the
NetBackup Administrator's Guide. By default, you can view and search the
Appliance content. To be able to search NetBackup content, you must first select
NetBackup (Administrator's Guide) from the Filters section on the Help pane.
You can then type in your NetBackup-related search query in the search toolbar.
Figure 1-5 shows a sample view of SymHelp and how you can search Appliance
and NetBackup content from SymHelp.
 NetBackup Appliance 2.6 features, enhancements, and changes 22
About AutoSupport

Figure 1-5 Sample view of SymHelp

Select the product

filters – Appliance
and NetBackup

Enter text in the

Search box

To get specific
results, select a
subject category
that you want to
search on

Search results from

Appliance and NetBackup
content are displayed.

To access and use SymHelp

1 Click ? on the upper-right corner of the NetBackup Appliance Web Console.
That opens a new browser window that displays context-sensitive Help for the
specific page.
2 SymHelp is a search-based Help system. You can type the text or phrase that
you want to search for in the text box. You can also type in a query like "About
Appliance," "configuring NetBackup Appliance," etc.
You can view and search the Appliance content by default. To be able to search
NetBackup content, select NetBackup (Administrator's Guide) from the Product
Filters section. You can then type in your NetBackup-related search query in
the search toolbar.
3 Click Search.

About AutoSupport
The AutoSupport feature lets you register the appliance and your contact details
with Symantec Support. The registration can be done during the initial configuration
of the appliance or from the Symantec Support website. Symantec Support uses
this information to resolve any issue that you report. The objective of the AutoSupport
feature is to minimize downtime, simplify the support experience, simplify the repair
process, open incidents to track, and respond automatically.
 NetBackup Appliance 2.6 features, enhancements, and changes 23
About the new international environment features

The initial configuration wizard asks you to provide the following details:
■ Name: Your name, company name
■ Address: City, street, state, ZIP code
■ Contact information: Phone number, email address
■ Location of the appliance

Note: If your appliance was already registered before delivery, you are shown the
values on file with Symantec and are given the opportunity to change them.

About the new international environment features

NetBackup Appliance 2.6 offers some new features that enhance the international
environment.

New appliance login language selection

A new language drop-down list is now available on the Symantec NetBackup
Appliance Web Console login page. Based on the language you select, the labels
on the NetBackup Appliance Web Console are displayed in that language. English,
Japanese, and Simplified Chinese web user interfaces are available for this release.
Symantec recommends that the language that you select in the NetBackup Appliance
Web Console is the same as your system locale. See the Symantec NetBackup
Appliance Administrator's Guide for more information about the NetBackup Appliance
Web Console login page:
http://www.symantec.com/docs/DOC6736

New appliance SystemLocale commands

The Settings > SystemLocale command is now available in the NetBackup
Appliance Shell Menu. Use this command to change the system locale of the
NetBackup Appliance to correctly display, back up, and restore the files and the
folders that are named with non-7-bit ASCII characters. For example, Chinese,
Japanese, Korean, German Umlaut, or French accents. The following is a brief
summary of the commands:
■ SystemLocale ListLanguage
Use this command to list all available locales for a given language.
■ SystemLocale SetLocale
Use this command to change the existing system locale of the appliance to
another locale.
 NetBackup Appliance 2.6 features, enhancements, and changes 24
About changes made in NetBackup Appliance 2.5.2 and later

■ SystemLocale Show
Use this command to view the current system locale on the appliance.
See the Symantec NetBackup Appliance Command Reference Guide for more
information about the new SystemLocale commands:
http://www.symantec.com/docs/DOC6738

About changes made in NetBackup Appliance 2.5.2

and later
Starting in NetBackup Appliance 2.5.2, changes were made that affect how you
can add a media server appliance or decommission a media server appliance.
The following sections describe the changes that occur after you have successfully
upgraded to the NetBackup Appliance 2.5.2 software release update or later.

Adding a media server appliance

Before you configure a media server appliance, you must first add the name of that
server to the master server. To add the new media server appliance name to a
master server, perform the following steps:

Step 1 Log in to the master server.

Step 2 Add the media server appliance name as an additional server. Perform one
of the following steps:

■ From the NetBackup Appliance Web Console, select: Manage >

Additional Servers > Add.
■ From the NetBackup Appliance Shell Menu after network configuration,
use the Main_Menu > Settings > NetBackup
AdditionalServers Add media-server command.

Step 3 Perform the initial configuration of the appliance as a media server. Log in
to the media server appliance and perform one of the following steps:

■ From the Role Configuration page during the initial configuration process,
specify the master server name.
■ From the NetBackup Appliance Shell Menu, use the Main_Menu >
Appliance > Media master-server command.

To decommission a newly added media server appliance

Symantec recommends that you do not decommission a newly added media server
appliance from the master server. If you need to decommission a newly added
media server appliance, perform the following steps:
 NetBackup Appliance 2.6 features, enhancements, and changes 25
About changes made in NetBackup Appliance 2.5.2 and later

Step 1 Log in to the media server appliance.

Step 2 Open the NetBackup Appliance Shell Menu and run the following command:

Main_Menu > Support > FactoryReset

If you inadvertently run the Main_Menu > Appliance > Remove command on the
master server for a newly added media server appliance, log in to the media server
appliance and run the Main_Menu > Support > FactoryReset command.

Changes to the deduplication storage server password

The deduplication storage server password for newly added media server appliances
is not shared with the master server appliance. Each newly added media server
appliance gets its own deduplication password. You can use the Main_Menu >
Appliance > ShowDedupPassword command on the media server appliance to
retrieve this password.
A preconfigured media server appliance continues to share the deduplication
password with the master server appliance.
 Chapter 2
NetBackup Appliance
compatibility
This chapter includes the following topics:

■ About NetBackup Appliance 2.6 version numbering

■ About upgrade paths to the NetBackup Appliance 2.6 line of releases

■ About software release types

■ About NetBackup Appliance release compatibility

■ About NetBackup Appliance software upgrades

■ About NetBackup Appliance third-party legal notices

About NetBackup Appliance 2.6 version numbering

To ensure a quality release, Symantec chose to incorporate the 2.6.0.1 maintenance
release into the 2.6 release. Therefore, NetBackup Appliance 2.6 has been delivered
as a downloadable package that is labeled as version 2.6.0.1. This package provides
a one-step upgrade process for customers running previous versions of NetBackup
Appliance (2.5.x). The following list describes some key points about the NetBackup
Appliance 2.6.0.1 release:
■ The release of NetBackup Appliance 2.6 is versioned as 2.6.0.1.

Note: The NetBackup Appliance 2.6.0.1 release is based off of the NetBackup
7.6.0.1 release. A NetBackup 7.6 release was not made generally available.
 NetBackup Appliance compatibility 27
About upgrade paths to the NetBackup Appliance 2.6 line of releases

■ References to version 2.6 in the NetBackup Appliance software and

documentation apply to the 2.6.0.1 release.

About upgrade paths to the NetBackup Appliance 2.6

line of releases
Note: If you do not plan to upgrade your NetBackup appliance to version 2.6 within
the first half of calendar year 2014, you can safely ignore this topic. Additionally, if
you are running NetBackup Appliance 2.5 or 2.5.x and do not plan to upgrade to
version 2.6 within the first half of calendar year 2014, Symantec recommends that
you upgrade to the most recent 2.5.x maintenance release to take advantage of
the latest bug fixes and compatibility features.

Upgrades to NetBackup Appliance 2.6 are supported from any release in the 2.5
line of releases. However, some of the functionality that was introduced in NetBackup
Appliance 2.5.3 and later is not present in the NetBackup Appliance 2.6 release.
The difference in functionality is limited to bug fixes and a small set of features. The
following list describes the various upgrade paths that Symantec recommends:
■ If you are currently running NetBackup Appliance 2.5.2 or earlier, your upgrade
path is to NetBackup Appliance 2.6.
■ If you are currently running NetBackup Appliance 2.5.3 and you do not use
Amazon S3 cloud storage buckets in regions other than US Standard, your
upgrade path is to NetBackup Appliance 2.6.
■ If you are currently running NetBackup Appliance 2.5.3 and you do use Amazon
S3 cloud storage buckets in regions other than US Standard, your upgrade path
is to a release in the NetBackup Appliance 2.6 maintenance line (triple-dot)
available within the first half of calendar year 2014.
■ If you are currently running a 2.5.x release later than NetBackup Appliance
2.5.3, your upgrade path is to a release in the NetBackup Appliance 2.6
maintenance line (triple-dot) available within the first half of calendar year 2014.
For more information on these issues, see the NetBackup Release Notes for the
7.6 release.
 NetBackup Appliance compatibility 28
About software release types

Note: NetBackup Appliance 2.6.0.1 is a full media kit release and is not considered
part of the NetBackup Appliance 2.6 maintenance (triple-dot) release line. NetBackup
Appliance 2.6.0.1 is not the recommended upgrade path to address the functionality
differences that are described in this topic. Symantec will publicly declare the
maintenance release that provides the recommended upgrade path when that
software is released to manufacturing (RTM). Please check the following tech note
periodically for updated information:
http://www.symantec.com/docs/TECH210859
See “About NetBackup Appliance 2.6 version numbering” on page 26.

Upgrading from NetBackup Appliance 2.5.3

If your NetBackup environment relies on any of the following functionality that is
found in NetBackup Appliance 2.5.3 and later, then your upgrade path is to a release
in the NetBackup Appliance 2.6 maintenance line (triple-dot):
■ Amazon S3 cloud storage buckets in regions other than US Standard

About software release types

Symantec maintains a policy by which NetBackup can deliver various levels of
releases to accommodate customer needs. The following list defines the various
release types and the version number schemes that are associated with each type.
The NetBackup family of software and appliance products use these release types
and number schemes.
■ A major release is the first in a series of releases. This type of release contains
new features, new supported platforms, and a complete set of the latest product
documentation.
■ A minor release is a single-dot release that follows a major release; for example,
2.6 or 7.6. This release type contains much of the same requirements as a major
release. It contains a smaller set of new features and enhancements, any
platform proliferation, and a complete set of updated documentation.
■ A software release update is a double-dot release; for example, 2.6.1 or 7.6.1.
This release type may contain a few new features and enhancements as well
as many product fixes. Only those documents that are applicable to the new
features or enhancements are updated and republished.
■ A maintenance release update is a triple-dot release; for example, 2.6.0.1 or
7.6.0.1. This release type is primarily comprised of a number of fixes that are
developed to address issues in major, minor, and software update releases.
This release type may also include a small number of new features,
enhancements, and platform or application proliferations. The only documentation
 NetBackup Appliance compatibility 29
About NetBackup Appliance release compatibility

that is provided is an online Readme and a release notes document that is

available on the Symantec Support website.

Note: NetBackup versions 2.6.1 and 7.6.1 are used in this topic as examples. These
versions of NetBackup do not exist at the time of this document's publication.

About NetBackup Appliance release compatibility

NetBackup appliances enable customers to quickly add an appliance as a media
server or client in an existing NetBackup environment.
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
For information about NetBackup compatibility with the NetBackup appliances, see
the following tech note on the Symantec Support website:
http://www.symantec.com/docs/TECH136970
Symantec NetBackup has always maintained that the master server within an
environment must be at a version level that is equal to or greater than the version
levels of the media servers and clients within that environment. Symantec
recommends that you keep your entire NetBackup environment up-to-date with the
latest maintenance (triple-dot) releases. However, NetBackup offers the flexibility
of an environment where the clients and the media servers are running a different
triple-dot release than the master server. For example, you can upgrade a media
server or client to version 2.6.0.1 (7.6.0.1) in an environment where the master
server is running version 2.6 (7.6).
Since the NetBackup catalog resides on the master server, the master server is
considered to be the client for a catalog backup. If your NetBackup configuration
includes a media server, it must use the same NetBackup version as the master
server to perform a catalog backup. See the NetBackup Installation Guide for
information about mixed version support.
See “About software release types” on page 28.
Table 2-1 shows the various compatibility schemes that are supported with the
current NetBackup Appliance 2.6 product line. The numbers in parentheses reflect
the base NetBackup version level that is applied to that particular version of
NetBackup Appliance software.
 NetBackup Appliance compatibility 30
About NetBackup Appliance software upgrades

Note: Any future 2.5.x (7.5.0.x) maintenance releases will also be compatible as
media servers or clients under a 2.6 (7.6) master server. All 2.5.x releases follow
the compatibility guidelines that are outlined in this topic.

Table 2-1 NetBackup Appliance 2.6 release compatibility

NetBackup appliance NetBackup appliance NetBackup client version

master server version media server version

2.6 (7.6) 2.5.3 (7.5.0.6) 7.1, 7.1.0.x, 7.5, 7.5.0.x

2.6 (7.6) 2.6 (7.6) 7.1, 7.1.0.x, 7.5, 7.5.0.x, 7.6

All NetBackup 52xx appliances can be upgraded to NetBackup Appliance version

2.6.

Note: If an appliance server is currently at a version earlier than 2.5, you cannot
upgrade directly to version 2.6. You must first upgrade to version 2.5, and then
upgrade to version 2.6.

About NetBackup Appliance software upgrades

When a software update release is available, Symantec recommends that you
install it to make sure that you have the latest product features and fixes.
When you upgrade appliance software, the update release may install an updated
version of the operating system, NetBackup, and all appliance interfaces. All services
are shut down automatically when the upgrade begins, and then restarted
automatically after all updates have been applied.

Note: If an appliance server is currently at a version earlier than 2.5, you cannot
upgrade directly to version 2.6. You must first upgrade to version 2.5, and then
upgrade to version 2.6.

Symantec recommends that you plan your appliance upgrades in advance to help
minimize system down time.
The following describes how you should plan for and perform appliance software
upgrades:
■ Always schedule upgrades when system activity is at its lowest. Symantec
recommends that you suspend all backup and restore operations before starting
the upgrade.
 NetBackup Appliance compatibility 31
About NetBackup Appliance third-party legal notices

■ An appliance master server must always be at an equal or a later version than

any appliance media server that is used with it. The only exception to this rule
is if Symantec provides a maintenance release to any major, minor, or software
update release. A maintenance release version number is identified with four
digits (2.x.x.x).
■ When you upgrade your appliance, you must only use the software updates that
are available for the appliance. An appliance software update is a complete
package that consists of updates to the appliance, NetBackup, and the operating
system components. Symantec does not support appliance upgrades for any
of the individual components separately.
■ Appliance master servers must always be upgraded before any appliance media
servers are upgraded.
■ During an upgrade from NetBackup Appliance 2.5.x to 2.6, the Media Server
Deduplication Pool (MSDP) requires 13% free space to complete the conversion.
If you do not have the necessary amount of free space, the upgrade fails.
■ The upgrade takes approximately three hours to complete but can extend beyond
that timeframe, depending on the environment. During that time, the appliance
can restart several times. This behavior is normal.
■ Once the upgrade has started, you must let it run until it has completed.

Note: Symantec recommends that you do not attempt to cancel an upgrade.

Otherwise, you may experience unexpected system behavior. For example,
backups may fail immediately after a canceled upgrade while the services are
restarted. Although this behavior is to be expected, other parts of the system
may potentially have been affected.

About NetBackup Appliance third-party legal notices

NetBackup Appliance products may contain third-party software for which Symantec
is required to provide attribution. Some of the third-party programs are available
under open source or free software licenses. The license agreement accompanying
the software does not alter any rights or obligations you may have under those
open source or free software licenses.
The proprietary notices and the licenses for these third-party programs are
documented in the Symantec NetBackup Appliance Third-party Legal Notices
document, which is available at the following website:
http://www.symantec.com/about/profile/policies/eulas/
 Chapter 3
Operational notes
This chapter includes the following topics:

■ About operational notes for NetBackup Appliance 2.6

■ General NetBackup Appliance notes

■ NetBackup Appliance user interface notes

■ Installation and configuration notes

■ Upgrade and rollback notes

■ Reimage and factory reset notes

■ Storage notes

■ Migration Utility notes

■ VMware notes

■ Logging notes

■ Internationalization and localization notes

■ Documentation notes

■ About NetBackup support utilities

■ About working with log files

About operational notes for NetBackup Appliance 2.6

This chapter contains the topics that explain important aspects of NetBackup
Appliance 2.6 operations that may not be documented elsewhere in the
documentation set. This document is posted on the Symantec Support website and
may be updated after the GA release of NetBackup Appliance 2.6. Therefore,
 Operational notes 33
General NetBackup Appliance notes

Symantec recommends that you refer to the following link to view the latest release
information:
http://www.symantec.com/docs/DOC6139
Because NetBackup Appliance 2.6 installs NetBackup 7.6 software, the operational
notes that apply to NetBackup 7.6 also apply to NetBackup Appliance 2.6. For more
information on the operational notes for NetBackup, refer to the Symantec
NetBackup 7.6 Release Notes on the Symantec Support website:
http://www.symantec.com/docs/DOC6138

General NetBackup Appliance notes

The following list contains the notes and the known issues that relate to the general
workings of the NetBackup 52xx appliances:
■ An issue can occur where policies cannot be viewed or changed on the
NetBackup-Java Administration Console and policies fail with a status code
811. The nbpem process and the nbevtmgr process also go down. This issue
occurs on the appliance when the 192.168.1.1 default address is set to eth0
and another system on the network has the same internal address.
If this issue occurs, add the following entry to the /etc/hosts file:
192.168.1.1 nb-appliance-internal-address nb-appliance-
internal-address

■ During the boot up of an appliance, the following message may appear:

mount server reported tcp not available, falling back to udp

The error message can occur when the system attempts to start the nfs service.
That error occurs because when the nfs service is started, all file systems in
/etc/fstab are mounted, and some of them are nfs directories. On a SUSE
operating system, the nfs directories can be mounted only after the kernel-based
nfs server (nfsserver service) is started. However, after the appliance
installation, the nfsserver service comes after the nfs service in the startup
sequence, which causes the message to appear. The error message is not
harmful; after the boot up finishes, the nfs service and the nfsserver service
run correctly.
To remove this error message, open /etc/init.d/.depend.start, and use
the following command to make nfs a dependent of nfsserver:
Nfs: network portmap nfsserver
 Operational notes 34
NetBackup Appliance user interface notes

■ If your NetBackup environment contains any appliances, those appliances cannot

be used as a BMR boot server. This convention is unlike NetBackup, where you
can use any master server, media server, or client as a BMR boot server.
■ After you upgrade and install the BMR boot server on a NetBackup client, you
should restart the BMRBD service to ensure that BMR restores are not interrupted.
■ There can be rare instances where the VxFS file system might be corrupt. The
issue can appear as configuration failures, backup failures, and status and
monitoring failures. The error messages, in most cases, do not point directly to
a VxFS file system corruption. The software stack masks the actual error and
presents a different error.
You can find more information about troubleshooting a file system issue in the
Symantec NetBackup Appliance Administrator's Guide.
■ During hardware monitoring, a false temperature alert may be sent out. If you
encounter a hardware temperature alert, please wait 15 minutes to see if the
alert is sent again. If you still get the same error, contact Symantec Support.
■ If you open any of the NetBackup Appliance CIFS shares using NetBackup
Appliance 2.6, an error can occur when you attempt to log in to the directory. If
you encounter this issue, restart the samba service and try again. You can
restart the samba service with the Support > RestartService smb command.
■ Due to an operating system update, some of the RPM packages that were
available for NetBackup Appliance 2.5.x are no longer available for 2.6. For a
complete list of the affected packages, see the following tech note on the
Symantec Support website:
www.symantec.com/docs/TECH213501

NetBackup Appliance user interface notes

The following list contains the notes and the known issues that relate to the
NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu:
■ The appliance interface cannot be accessed from an IPv6 address.
■ During the rollback process after an unsuccessful software update, the
NetBackup Appliance Web Console may temporarily display the following status:
“The appliance is 2.6 and not in upgrade state.” In addition, the progress bar
shows 100% completion. Please note that this behavior does not mean that the
upgrade completed successfully.
The appliance restarts shortly after, but no status update or prompt displays on
the web console. Wait for the restart to complete, and you can reconnect to the
appliance. More information is available if you run the UpgradeStatus command
in the NetBackup Appliance Shell Menu during the upgrade.
 Operational notes 35
NetBackup Appliance user interface notes

■ The NetBackup Appliance Web Console views OpenLDAP and Active Directory
user names as case sensitive, although the NetBackup Appliance Shell Menu
does not.
■ The Main > Settings > Security > Authentication > LDAP > Certificate
set path name command in the NetBackup Appliance Shell Menu does not
allow any certificate path names that contain dashes. Path names with dashes
are allowed in the NetBackup Appliance Web Console.
■ The Deduplication output of the Main > Manage > Storage > Show command
on the NetBackup Appliance Shell Menu does not take into account the 4% of
storage that is used internally. The output thus shows more storage than is
available. The Deduplication entry on the appliance email alert shows the
correct amount of deduplication storage.
■ Multiple email addresses cannot be added for a point of contact from the Settings
> Notification > Registration page of the NetBackup Appliance Web Console.
However, you can add multiple email addresses for the point of contact from
the NetBackup Appliance Shell Menu. To add multiple email addresses from
the shell menu, run the Settings > Alerts > CallHome Registration Email
command and enter multiple email addresses separated using a semicolon.
■ Before you run the cp-bu-config command, make sure that the permission of
the NetBackup touch file in your home directory is set to 644. If the permission
is not set properly before you use the command, you may not be able to see
the content of the touch file in the /usr/openv/netbackup/db/config directory.
■ If you use Internet Explorer 8.0 or later to access the NetBackup Appliance Web
Console, security certificate warnings may appear when you access a pop-up
menu. Select the Continue to this website (not recommended) option to log
in to the appliance. Once you select this option, the security certificate warnings
do not appear on the pop-up menus, and the web console appears and functions
properly.
On some server-class systems, an enhanced security configuration can cause
some pages to not display properly in Internet Explorer. If you encounter this
issue, add the NetBackup Appliance Web Console to the Trusted-sites list and
lower the security setting. To resolve this issue, open Internet Explorer and
select Tools > Internet Options > Security to configure the Trusted-sites list
and lower the security level.
For more information, refer to the "About the NetBackup Appliance Web Console
login page" topic in the NetBackup Appliance Web Console.
■ The Monitor > Hardware page of the NetBackup Appliance Web Console and
the Monitor > Hardware commands of the NetBackup Appliance Shell Menu
show health details of the appliance hardware. In the RAID information table of
 Operational notes 36
Installation and configuration notes

hardware health details, you might observe that although the Status of the RAID
displays as Degraded, the State of the RAID displays as OK.
This behavior is observed during an appliance upgrade from an older version
to a newer version. Previously, the RAID status column showed a Degraded
status as a Warning. However, it has now been rectified to show the status as
Degraded (Rebuilding) with the state as OK. During the upgrade process, one
of the drives is in a failed state, which minutes later starts rebuilding. Hence, in
spite of the failed status, the state is displayed as OK.
Further, you may also see the percentage of the disk that is being rebuilt in the
disk information table for the appliance hardware.
■ The topology functionality has been removed from the NetBackup Appliance
Web Console and the NetBackup Appliance Shell Menu. As a result, the web
console and shell menu no longer display configured media server appliances
or attached tape information. To access configured media server appliances
and attached tape information, use the NetBackup Administration Console.

Installation and configuration notes

The following list contains the notes and the known issues that relate to the
installation and configuration of the appliance:
■ In new NetBackup Appliance deployments, an appliance master server running
version 2.6 does not support adding a new appliance media server that is running
version 2.5.1 or earlier. Any new NetBackup appliance media server that you
want to add to a version 2.6 appliance master server must be running version
2.5.2 or later.
■ A reinstallation of the NetBackup Appliance software on a 5220 appliance may
fail. The issue occurs because the database is backed up before the OS is
reinstalled.
If you encounter this issue, contact your Symantec Support representative and
have them reference DOC6035 to help resolve this issue.
■ A client-side deduplication operation may fail with a status error 83.
When you configure your appliance, if DNS is used, you must make sure that
the network names of all appliances and the master server are DNS-resolvable
(fully qualified host name (FQHN) and short name). If DNS is not used, you
must make sure that you enter the proper host entries for the appliance that you
configure.
If you configure your appliance without DNS set and the /etc/hosts file does
not contain an IP address that resolves to the FQHN mappings, you may receive
a status error 83. If the value configured in the required_interface variable for
 Operational notes 37
Installation and configuration notes

the appliance media server is a short name and not a fully qualified host name,
the client may not resolve correctly
To work around this issue, ensure that the DNS and the /etc/hosts file exist,
and both have the host names that are resolvable.
For more information about this error condition, see the following tech note on
the Symantec Support website:
http://www.symantec.com/docs/TECH179320
■ The following self-test errors have been identified with this release:
■ The self-test may fail with the following error message when it tests if
NetBackup is configured and running:
....cannot connect on socket - CORBA transient error(3000001)

To resolve this issue, perform the following:

■ Stop all of the NetBackup services.
■ Stop the Symantec Private Branch Exchange (PBX).
■ Start the Symantec Private Branch Exchange (PBX).
■ Start the NetBackup daemons.
For more information about this issue, see the following tech note on the
Symantec Support website:
http://www.symantec.com/docs/TECH87179
■ The self-test may fail when backup and restore operations are tested. The
following error may appear:

Error:
[10-21-2011 00:33:17] [10882]
Debug (/opt/NBUAppliance/scripts/self_test.pm 812):
"Trying restore attempt number <1>"
[10-21-2011 00:34:50] [10882] cmd:" /usr/openv/netbackup/bin/bprestore -
00:03:00 /tmp/test_backup.txt"( 10 )
stderr: EXIT STATUS 10: allocation failed

The system memory allocation fails because of an insufficient amount of

available system memory. A possible cause is that the system is overloaded
with too many processes and not enough physical or virtual memory.
Symantec recommends that you stop any unnecessary processes that
consume memory and add more swap space or physical memory.

■ When you attempt to copy a software update to the share directory, do not
initiate any other commands until the copy finishes. If you run a command during
the copy process, you may see that the software update is listed and available.
However, if you install that software update, it can fail.
 Operational notes 38
Upgrade and rollback notes

To avoid this situation, do not run any other commands until the copy process
completes.
■ When you perform the initial setup of your appliance, or when you apply a patch,
Symantec recommends that you take certain precautions to avoid loss of
connectivity. The computer that you use to configure the device should be set
up so that it does not go to sleep, shut down, lose power, or otherwise lose its
network connection. If you lose connectivity during initial configuration or during
a patch installation, the operation will fail.
■ After you complete the initial configuration of a new appliance, Symantec
recommends that you create a user-directed checkpoint. Then, if you need to
do a factory reset, you can reset to that checkpoint and maintain your network
configuration settings. If you have not created a user-directed checkpoint and
do a factory reset, the appliance is reset to an unconfigured state, and you need
to go through initial configuration again.
Symantec also recommends that you create a new user-directed checkpoint
any time you change the network configuration, in case you need to do a factory
reset in the future.

Upgrade and rollback notes

The following list contains the notes and the known issues that relate to upgrades
and rollbacks:
■ If an appliance server is currently at a version earlier than 2.5, you cannot
upgrade directly to version 2.6. You must first upgrade to version 2.5, and then
upgrade to version 2.6.
■ Rollback of a NetBackup 2.6 appliance to an earlier version is not supported.
However, rollback to a 2.6 checkpoint is supported in this release.
■ If the current version of your appliance is 2.5 and you want to upgrade to this
version of the appliance software, you must use the NetBackup Appliance Shell
Menu to install the software update. You can use the NetBackup Appliance Web
Console to download a software update. However, you cannot use the web
console to install the upgrade. You must use the shell menu to install a software
update.
■ During an upgrade from NetBackup Appliance 2.5.x to 2.6, the Media Server
Deduplication Pool (MSDP) requires 13% free space to complete the conversion.
If you do not have the necessary amount of free space, the upgrade fails.
■ For this release of NetBackup Appliance, the ability to perform a remote upgrade
from a master server appliance to a media server appliance is not supported.
To upgrade media server appliances to this version of the appliance software,
 Operational notes 39
Reimage and factory reset notes

log in to each media server appliance as "admin" and follow the upgrade
procedure.
■ Windows patch containers that are available on the appliance should only be
used to patch Windows client computers that were previously installed from the
appliance. You should not use those patch container files to patch Windows
master or media servers. In addition, you should not use those container files
to patch Windows clients that were installed with regular (non-appliance)
NetBackup releases.
■ After an upgrade completes successfully or is rolled back successfully, the
system drive rebuild begins automatically. This process typically takes around
three or four hours but can take longer depending on the system load. Do not
attempt to remove any drives during this time.
If the rebuild process takes significantly longer than expected based on your
system load, you may have a bad drive. Contact Symantec Technical Support
for assistance.
■ If you upgrade an unconfigured 2.5.x appliance to 2.6, the upgrade performs a
reimage of the appliance rather than an upgrade. During a reimage of an
unconfigured appliance, all configuration settings, such as host name and IP
addresses are lost, and the storage is reset.
■ When you upgrade an unconfigured appliance from 2.5.x to 2.6, the appliance
has a factory-install checkpoint. Configured appliances that have been upgraded
from 2.5.x to 2.6 only have a post-upgrade checkpoint.

Reimage and factory reset notes

The following list contains the notes and the known issues that relate to the reimage
process and the factory reset utility:
■ If you perform a factory reset operation and remove the storage unit shelf during
this process, the factory reset operation can fail. Symantec recommends that
you leave all storage unit shelves attached during a factory reset.
■ For disaster recovery purposes, a reimage of your appliance does not
automatically reset the storage. If you want to clear the storage, you can do so
with the Support > Storage Reset command in the NetBackup Appliance
Shell Menu. For more information on disaster recovery and reimaging, see the
Symantec NetBackup Appliance Administrator’s Guide.
■ Because NetBackup 5200 Appliances are no longer shipped, Symantec does
not support the ability to reimage a 5200 with the 2.6 software release. You
must reimage the 5200 appliance to a version that is supported, such as 2.5,
and then upgrade to the 2.6 release.
 Operational notes 40
Reimage and factory reset notes

■ NetBackup Appliance 2.6 contains enhancements in the storage configuration

area, and it supports a new disk layout version of Storage Foundation 6.0.
Because of these enhancements, Symantec does not support the ability to
reimage a 52xx appliance to a lower version after you have installed and
configured version 2.6.
■ When you perform a reimage of an appliance to version 2.6, there are some
instances where the appliance media role configuration fails during the
deduplication disk pool creation. The following message may appear:

- [Error] Failed to enable optimized synthetic full backups. This appliance may
not be used for synthetic full backups.
- [Error] Failed to create the NetBackup disk pool 'dp_disk_nbapp145' and
storage unit 'stu_disk_nbapp145' for 'MSDP' storage.
- [Error] Failed to create storage partitions for appliance 'nbapp145'.
Restarting command interface...

For a workaround if this error occurs:

See “Updating the deduplication storage password” on page 40.

Updating the deduplication storage password

The following procedure details how to update the deduplication storage password
if a reimage to 2.6 fails during storage partition creation.
To update the deduplication storage password:
1 Log on to the appliance as an administrator and open the NetBackup Appliance
Shell Menu.
2 Create a NetBackup user account.
3 Use the NetBackupCLI command and log in to your NetBackup user account.
 Operational notes 41
Reimage and factory reset notes

4 Enter the following command: tpconfig -dsh -stype PureDisk -all_hosts

The output looks similar to the following:

nbapp143:~ # tpconfig -dsh -stype PureDisk -all_hosts

=========================================================================
Media Server: nbapp103
Storage Server: nbapp103 <PureDisk>
User Id: root <PureDisk>
=========================================================================
=========================================================================
Media Server: nbapp103
Storage Server: nbapp143 <PureDisk>
User Id: root <PureDisk>
=========================================================================
=========================================================================
Media Server: nbapp143
Storage Server: nbapp143 <PureDisk>
User Id: root <PureDisk>
=========================================================================
nbapp143:~ #

5 Enter the following command: tpconfig -delete -stype PureDisk

-storage_server <hostname> -media_server <hostname> -stu_user_id
root

Every media server that has a matching storage server entry for the appliance
needs to be updated. For example, if you set up nbapp143 from the example,
run the command for nbapp103 and nbapp143.
6 Using the example above, you would enter the following commands on
nbapp143:
#tpconfig -delete -stype PureDisk -storage_server nbapp143
-media_server nbapp103 -sts_user_id root

#tpconfig -delete -stype PureDisk -storage_server nbapp143

-media_server nbapp143 -sts_user_id root

7 Log on to the appliance as an administrator and open the NetBackup Appliance

Shell Menu. Finish the media server role configuration by entering the following
command:
Appliance > Media <master server>
 Operational notes 42
Storage notes

8 After the media server is configured successfully, re-add the credentials for
the media server that has a matching storage server entry for the appliance.
If you do not re-add the credentials, you cannot use the other media servers
as deduplication load balancing servers for the re-imaged appliance. You need
to obtain the deduplication password to complete this step. Enter the following
command and make note of the password:
Appliance > ShowDedupPassword

9 Enter the following command to re-add the credentials for the media server:
tpconfig -update -stype PureDisk -storage_server <hostname>
-media_server <hostname> -stu_user_id root

10 Using the example above, you would enter the following commands on
nbapp143. Enter the deduplication password from Step 8 when prompted for
the password.
#tpconfig -update -stype PureDisk -storage_server nbapp143
-media_server nbapp103 -sts_user_id root

#tpconfig -update -stype PureDisk -storage_server nbapp143

-media_server nbapp143 -sts_user_id root

Storage notes
The following list contains the notes and the known issues that relate to storage
and storage expansion:
■ If you enable or disable the SAN Client Fibre Transport on a 5220 appliance,
you may need to do the following to ensure that your tape devices are recognized
and the SAN Client daemons are running:
■ If you enable or disable the SAN Client Fibre Transport on a 5220 appliance,
you must rescan for tape devices unless you have persistent device paths
configured. That is necessary because the enable and disable operations
cause the Fibre Channel HBA driver to be reloaded. The reloading causes
the tape device paths on the appliance to be renumbered unless you have
persistent paths configured. Thus, to use the tape devices, you must perform
a rescan so that the appliance can discover tape device paths again.
■ If you disable SAN Client Fibre Transport on a 5220 appliance and then
enable it again at some later time, you must restart any SAN Client daemons
that are running on the client systems. For example, you must enable the
SAN Client on the 5220 appliances before the SAN Client daemon is started
on the client because it only discovers targets on startup.
 Operational notes 43
Storage notes

■ Symantec recommends that the Media Server Deduplication Pool (MSDP)

partition resides on the expansion disk for optimum performance. If all or a part
of your MSDP partition resides on the Appliance base unit (base disk), it is
recommended that you move the MSDP partition to an expansion disk.
See “Moving the MSDP partition from a base disk to an expansion disk for
optimum performance” on page 43.
For additional information about troubleshooting storage issues, see the Symantec
NetBackup Appliance Troubleshooting Guide.

Moving the MSDP partition from a base disk to an expansion disk

for optimum performance
If all or a part of your Media Server Deduplication Pool (MSDP) partition resides on
the appliance base unit (base disk), it is recommended that you move the MSDP
partition to an expansion disk. This recommendation applies to 5220 and 5230
appliances and is needed for optimum performance.
The following procedure explains how to move the MSDP partition from a base disk
to an expansion disk. The base disk resides on the appliance base unit. The
expansion disk resides on a storage shelf that is attached to the appliance. A 5220
or a 5230 appliance can have up to two expansion disks.
To move the MSDP partition from a base disk to an expansion disk
1 Log on to the NetBackup Appliance Web Console.
2 Click Manage > Storage > Partitions
3 Check if the MSDP partition is located on the base disk. In the Partitions
section, click the MSDP link next to the pie chart.
4 Check the Distributions for MSDP section. If the Type is Base for any of the
disks, all or a part of the MSDP partition resides on the base disk.
If the type is Expansion for all the disks, the MSDP partition doesn’t exist on
the base disk. In this case, you do not need to move the MSDP partition. You
can ignore the rest of the procedure.
5 Go to the MSDP partition and click Move next to it.
 Operational notes 44
Migration Utility notes

6 The Move <MSDP> window displays the following parameters:

Source Disk Displays the name of disk that currently holds the
selected partition. The source disk must be a base disk
on which the MSDP partition resides.

Partition Size Displays the selected partition’s size on the source disk.

Target Disk Click the drop-down list and select the target disk to
which you want to move the partition. The target disk
must be an expansion disk.
Note: The target disk must be different from the source
disk.

Unallocated Size Displays the unallocated size on the target device.

Size You do not need to specify a size. If the size is not

specified, the appliance moves the entire partition.
Note: The size to be moved cannot be greater than the
unallocated size.

7 Click OK to move the partition.

Note: The partition size and the workload on the system determine the time it
takes to move a partition.

8 The Move dialog displays the progress details and status of the move operation.
Click OK once the operation is complete. The Manage > Storage > Partitions
page is automatically refreshed.

Migration Utility notes

The following list contains the notes and the known issues that relate to the Migration
Utility:
■ Before you begin a migration job from the Manage > Migration Utility tab of
the NetBackup Appliance Web Console, you must make sure that you have the
proper credentials to complete the migration. To ensure that you have the proper
credentials, go to the Media and Device Management > Credentials > Storage
Servers > Media Servers window in the NetBackup Administration Console.
Make sure that the check boxes next to the media servers to be used for your
migration job have been selected. Then continue with the migration job.
 Operational notes 45
VMware notes

■ After you cancel a migration job, the logging of the cancellation may carry over
into the logs of the next successful migration job if the two jobs were started too
close together. This behavior results in incorrect information displaying for the
subsequent job. This issue also affects the information that displays in the
Manage > Migration Utility > Migration Job Status tab of the NetBackup
Appliance Web Console. The number that is displayed for images copied may
be incorrect.
To avoid this situation, Symantec recommends that you do not begin a new job
immediately after a cancellation.
■ In some cases, the Migration Utility does not migrate all of the images that are
associated with a multistream backup.

VMware notes
The following list contains the notes and the known issues that relate to VMware:
■ NetBackup 7.6 has delayed the release of the VMware vCenter Plug-in package.
A package will be made available for download soon at the following link:
http://www.symantec.com/docs/HOWTO82515
■ Concurrent VM restores may fail if you use the appliance as the restore host on
a SAN. If you use the SAN transport mode to restore multiple VMs at the same
time, the job status log may contain messages similar to the following:

4/19/2012 1:16:14 PM - Error bptm(pid=30649) cannot write

data to socket, Connection reset by peer
4/19/2012 1:16:14 PM - Info bptm(pid=30648) EXITING with status 24

Symantec has opened a VMware support request on this issue: 12172237605.

■ Try the following:
On the Virtual Machines Options dialog, for the format of the restored
virtual disks, select Thin Provisioning and retry the restore.
■ If that fails, select NBD as the transport mode on the Recovery Options
dialog and try the restore again.

■ In this release of NetBackup Appliance, VM Instant Recovery requires a

Windows-based VMware recovery host. This host is necessary to identify the
objects that are needed to initiate Instant Recovery. The recovery host is not
used for any data movement. Any Windows-based system with NetBackup client
(physical or virtual) installed in the environment may be used if it has network
connectivity to vCenter.
While the VMware recovery host (NetBackup client) must be on Windows, the
VMware backup host that made the backup can be on Windows, Linux, or
 Operational notes 46
Logging notes

NetBackup Appliance. If the backup host was Linux, you must use the –vmproxy
option on the nbrestorevm command to specify a Windows-based VMware
recovery host. For more information, refer to the Symantec NetBackup for
VMware Administrator’s Guide.

Logging notes
The following list contains the notes and the known issues that relate to logging:
■ The Symantec NetBackup Appliance Administrator’s Guide and the Symantec
NetBackup Appliance Troubleshooting Guide contain a few references to the
app_debug log and the app_change_control log. To streamline the logging, a
change was made late in the product cycle to transfer the content of those logs
to the VxUL (unified) logs. Hence, the app_debug log and the
app_change_control log have been removed. The information that was
contained in the logs is now available with the other unified logs, under the
Commands module. You can access this information from either the NetBackup
Appliance Web Console or the NetBackup Appliance Shell Menu.
■ To access the unified logs from the NetBackup Appliance Web Console, use
the Collect Logs Wizard in the Appliance Diagnostics Center. Select the log
type Appliance.
■ To access the unified logs from the NetBackup Appliance Shell Menu, enter
Main > Support > Logs > VxLogView Module ModuleName. The available
module names are: All, CallHome, Checkpoint, Common, Config, Database,
Hardware, HWMonitor, Network, RAID, Seeding, SelfTest, Storage,
SWUpdate, Commands, CrossHost, and Trace. Use the Commands module to
access the information that was in the app_debug log and the
app_change_control log.
You can also copy the unified logs from the shell menu. Use the commands
Main > Support > Share Open and use the desktop to map, share, and
copy the logs.

■ To limit the amount of space that logs consume, some changes have been made
to the NetBackup Appliance VxUL (unified) logs, as well as to the NetBackup
legacy and VxUL logs.
■ The NetBackup Appliance VxUL logs are no longer archived by a cron job,
or a scheduled task. In addition, log recycling has been enabled, and the
default number of log files has been set to 50.
■ The NetBackup legacy and VxUL logs are also no longer archived by a cron
job. Robust logging has been added for the legacy logs to enable log recycling
 Operational notes 47
Internationalization and localization notes

and to limit the maximum disk space that the logs can use. In addition, the
default number of log files has been set to 50.

■ In this release, the Support > DataCollect command collects an additional

set of logs that can be shared with Symantec Technical Support if a problem
occurs with your appliance. Along with the operating system, IPMI, and storage
logs, the DataCollect command now collects the following logs as well:
■ Patch logs
■ Veritas File System logs
■ Test hardware logs
■ CPU information
■ Disk performance logs
■ Memory information
■ Hardware information

Internationalization and localization notes

The following list contains the notes and the known issues that relate to
internationalization and localization:
■ The NetBackup Appliance Shell Menu user interface cannot input or modify
multi-byte characters, and they are not localized to any language for this release.
■ Non-English characters are not shown on the NetBackup Appliance Shell Menu
user interface after you finish appliance configuration.
This issue occurs when you use the NetBackup Appliance Web Console during
the initial configuration of a NetBackup appliance. When you input non-English
characters to register your appliance on the Registration page, the non-English
characters cannot be shown on the shell menu interface.
■ If you install the NetBackup-Java Administration Console on a non-English
Windows system to administrate the NetBackup server inside a NetBackup
appliance, the console can hang when you attempt to log in to the NetBackup
server. To avoid this issue, use the following workaround:
■ Modify the install_path\Java\setconf.bat file on the Windows system
where the NetBackup-Java Administration Console is installed and set the
NBJAVA_FILE_ENCODING parameter with the proper encoding. Use the same
encoding as you previously set on the appliance system with the
SystemLocale command.
 Operational notes 48
Documentation notes

To determine the coding name, refer to the Canonical Name for java.nio
API and java.lang API column in the Supported Encodings document on
the following website:
Oracle Supported Encodings Documentation
For example, if you set a UTF-8 locale like zh_CN.utf8 or ja_JP.utf8 on
your appliance system, the canonical name for java.nio API and java.lang
API is UTF8.
Uncomment the SET NBJAVA_FILE_ENCODING parameter in the
install_path\Java\setconf.bat file, and specify UTF8 (in this example)
as follows:
REM SET NBJAVA_FILE_ENCODING=
becomes:
SET NBJAVA_FILD_ENCODING=UTF8
For more information on the SystemLocale command, see the Symantec
NetBackup Appliance Command Reference Guide or the "About the
NetBackup Appliance Web Console login page" section in the Symantec
NetBackup Appliance Administrator's Guide.

Documentation notes
The following list contains the notes and the known issues that relate to NetBackup
Appliance documentation:
■ For this release, the Symantec NetBackup Appliance Getting Started Guide and
the Symantec NetBackup Appliance Hardware Installation Guide have been
combined to form the Symantec NetBackup Appliance Hardware Installation
and Initial Configuration Guide.
■ The Symantec NetBackup Appliance Hardware Troubleshooting and Parts
Replacement Guide has been discontinued for the 2.6 release. For information
on hardware parts and troubleshooting, refer to the Symantec NetBackup
Appliance Troubleshooting Guide.
■ Table 4-8 of the Symantec NetBackup Appliance Administrator’s Guide incorrectly
defines the Maximum bandwidth field of the Manage > Host > Deduplication
tab of the NetBackup Appliance Web Console. The Administrator’s Guide
describes the Maximum bandwidth field as “the maximum bandwidth that is
allowed for optimized duplication.” This definition is incorrect.
The Maximum bandwidth field of the Manage > Host > Deduplication tab
determines the maximum bandwidth that is allowed when backing up or restoring
data between the media server and the deduplication pool. It does not set the
bandwidth for optimized deduplication.
 Operational notes 49
Documentation notes

The option to configure bandwidth throttling for optimized deduplications is not

available in the NetBackup Appliance Web Console. If you want to configure
bandwidth throttling, you can use the NetBackup Appliance Shell Menu. Go to
the Main_Menu > Settings > Deduplication > Tune view to configure
OPTDUP_BANDWIDTH. For more information, refer to the "Settings > Deduplication"
topic in the Symantec NetBackup Appliance Command Reference Guide.
■ In the “Appliance Ethernet NIC port LEDs” topic in the Symantec NetBackup
Appliance and Symantec Storage Shelf Safety and Maintenance Guide, the
figure that shows the 1Gb Ethernet port LEDs has the LED colors reversed. The
figure shows an amber LED on the left side of the port and a green LED on the
right. It should show a green LED on the left side of the port and an amber LED
on the right.
The following figure shows the correct 1Gb Ethernet port LEDs.

In addition, because of the error in the figure, the associated table in the
“Appliance Ethernet NIC port LEDs” topic is also incorrect.
Table 3-1 lists the correct NIC port LED indications.

Table 3-1 1Gb NIC port LED indications

LED location State Description

1 Off No LAN connection

Solid Green Connected to LAN

Flashes Green Transmit/receive activity occurs

2 Off 10-Mbps connection

Solid Amber 100-Mbps connection

Solid Green 1000-Mbps connection

 Operational notes 50
About NetBackup support utilities

About NetBackup support utilities

The NetBackup 52xx provides the following support utilities to help diagnose
NetBackup problems:
■ NetBackup Domain Network Analyzer (NBDNA)
■ NetBackup Support Utility (nbsu)

NetBackup Domain Network Analyzer (NBDNA)

You can run the NBDNA utility on a NetBackup primary or secondary appliance to
perform the following tasks:
■ Identifying the NetBackup domain configuration to resolve network-related issues
■ Identifying the NetBackup performance issues
■ Ensuring the behavior with regards to the host name lookup is functional
■ Ensuring that the connectivity between NetBackup hosts and the appliance is
established and functional based on their role within the NetBackup domain
■ Generating the reports that are meant for Symantec Technical Support.
The NBDNA utility provides the following types of information in its output:

Running audit as Media Server.

Collection Version: x.x

Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM
NBU Release: NetBackup-SuSE2.6.16 7.0.1.5
NBU Version: 7.0.1.5
NBU Major Version: 7.0
NBU Minor Version: 1
NBU Patch Type: GA
NBU GlobDB Host: "host name"
Is GlobDB HOST? No
UNAME:
Hostname: sample.name.symantec.com
Host's Platform: Linux
Perl Architecture: Linux

Initialization completed in 14.040101 seconds.

Brief Description of What It Does (for type 1):

----------------------------------------------------
 Operational notes 51
About working with log files

1) Perform basic self checks.

2) Check connectivity to Master (and EMM) server.
3) If SSO configured, get list of media servers sharing devices.
4) Get list of all clients which could send data here for backup.
5) Test NBU ports for basic connectivity between media servers
sharing devices.
6) Test NBU ports for basic connectivity between media server and
clients it backs up.
7) Perform service level tests for phase 2
8) Capture data for reports; save reports.
9) Save data to report files.
----------------------------------------------------

Discovering and mapping the NetBackup domain network for analysis

by extracting data from current system's configuration.
(To see more details, consider using '-verbose' switch.)

Probing Completed in 4.695464 seconds.

Initiating tests...

COMPLETED. Thank you for your patience.

/log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
Archive created successfully!
Return /log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
to Symantec Support upon request.

NetBackup Support Utility (nbsu)

You can use the nbsu utility to gather appropriate diagnostic information about
NetBackup and the operating system. The Symantec NetBackup Troubleshooting
Guide describes when you would use this utility, as well as how to run it.

About working with log files

As you define and troubleshoot a problem, always try to capture potentially valuable
information. NetBackup Appliance has the ability to capture hardware-, software-,
system-, and performance-related data. These log files capture information such
as how the appliance has been running, whether there are any issues such as
unconfigured volumes or arrays, temperature issues, batteries not being found, etc.
 Operational notes 52
About working with log files

These log files are stored in specific directories and can be accessed using the
following methods:
Table 3-2 lists the methods you can use to access the various appliance logs.

Table 3-2 Viewing log files

From... Using... Logs collected..

NetBackup Appliance Web You can use the Collect Log ■ Logs created by the
Console files wizard from the NetBackup NetBackup Copy Logs
Appliance Web Console to collect tool (nbcplogs)
log files from an appliance. ■ Appliance logs including
high availability,
hardware, and event logs
■ Operating system logs
■ All logs related to Media
Server Deduplication
Pool (MSDP)
■ All logs related to the
NetBackup Appliance
Web Console
■ Diagnostic information
about NetBackup and the
operating system
■ Hardware and storage
device logs

NetBackup Appliance Web You can use the Monitor > SCSP NetBackup appliance's audit
Console Audit View screen from the logs
NetBackup Appliance Web
Console to retrieve the audit logs
of an appliance.
 Operational notes 53
About working with log files

Table 3-2 Viewing log files (continued)

From... Using... Logs collected..

NetBackup Appliance You can use the Main > ■ NetBackup appliance
Shell Menu Support > Logs > Browse configuration log
commands to open the ■ NetBackup logs, Volume
LOGROOT/> prompt. You can Manager logs, and the
use commands like ls and cd NetBackup logs that are
to work with the appliance log contained in the openv
directories and obtain the various directory
logs. ■ NetBackup appliance
operating system (OS)
installation log
■ NetBackup administrative
web user interface log
and the NetBackup web
server log
■ NetBackup 52xx
appliance device logs

NetBackup Appliance You can use the Main > NetBackup Appliance unified
Shell Menu Support > Logs > logs:
VxLogView Module
■ All
ModuleName commands to
■ CallHome
access the NetBackup Appliance
■ Checkpoint
VxUL (unified) logs. You can also
use the Main > Support > ■ Commands
Share Open commands and use ■ Common
the desktop to map, share, and ■ Config
copy the VxUL logs. ■ CrossHost
■ Database
■ Hardware
■ HWMonitor
■ Network
■ RAID
■ Seeding
■ SelfTest
■ Storage
■ SWUpdate
■ Trace
 Operational notes 54
About working with log files

Table 3-2 Viewing log files (continued)

From... Using... Logs collected..

NetBackup Appliance You can use the Main > NetBackup 5xxx storage
Shell Menu Support > DataCollect device logs
commands to collect storage
device logs.

NetBackup-Java If you encounter problems with Logs relating to the

applications the NetBackup-Java applications, NetBackup-Java applications
you can use the scripts in this
section to gather the required
information for contacting support.
 Appendix A
Release content
This appendix includes the following topics:

■ About the current release content

■ About release content conventions

■ NetBackup Appliance 2.6 release content

■ NetBackup Appliance 2.6 Emergency Engineering Binary (EEB) listing

About the current release content

This release incorporates fixes to several known issues that existed with the
NetBackup Appliance software. This section contains a list of Etracks that documents
the known issues that have been fixed in this release of NetBackup Appliance.
This NetBackup Appliance 2.6 release is an upgrade to the NetBackup Appliance
2.5 release and its associated maintenance releases. Refer to the release notes
documents on the Symantec Support website to see all of the fixes and
enhancements in previous releases:
http://www.symantec.com/docs/DOC2792
When an appliance is released, the latest version of NetBackup is used as a basis
on which the appliance code is built. That ensures that all applicable features,
enhancements, and fixes that were released within NetBackup are included in the
latest release of the appliance.
NetBackup 7.6 is the version of NetBackup software that the NetBackup Appliance
2.6 release installs. Information about the new features, enhancements, and fixes
found in NetBackup 7.6 can be found in the NetBackup 7.6 Release Notes document
on the Symantec Support website:
http://www.symantec.com/docs/DOC6138
 Release content 56
About release content conventions

For the latest NetBackup Appliance compatibility information, refer to the NetBackup
Enterprise Server and Server 7.x Hardware Compatibility List on the Symantec
Support website:
http://www.symantec.com/docs/TECH59978

About release content conventions

The following list describes the conventions used in the subsections that follow this
section. Each item listed in the release content subsection describes a feature,
enhancement, or fixed issue contained in this release:
■ Etrack Incident
Notes the Etrack number that targets this release.
■ Associated Primary Etrack
An additional Etrack number that exists in the incident hierarchy.
■ Associated Service Request Etrack
The Etrack that is associated with the customer support service request.
■ Description
Describes a particular issue that has been fixed in this release, as well as
additional notes or workarounds. Workarounds can be used instead of applying
the patch; however, Symantec recommends the "best practice" of being at the
latest available patch level.
■ **Description or **Etrack number
Describes a critical issue or an issue that can lead to a potential data loss that
has been fixed in this release. Please read these issue descriptions carefully.
In some cases, a Tech Alert link is provided.

About current release content Etracks

For more information on the Etracks that are listed in this section, or any other
service request Etrack, Symantec recommends that you use Symantec Operations
Readiness Tools (SORT). To access SORT, go to the following website:
http://sort.symantec.com/netbackup

NetBackup Appliance 2.6 release content

The following list contains the known issues that were fixed and that are now
included in this release of NetBackup Appliance:
Etrack Incident: 2812749
 Release content 57
NetBackup Appliance 2.6 release content

■ Associated Primary Etrack: N/A

■ Associated Service Request Etrack(s): N/A
■ Description:
A record of every appliance restart has been added to the logs to make it easier
to track user-initiated restarts.
Etrack Incident: 3024964
■ Associated Primary Etrack: N/A
■ Associated Service Request Etrack(s): N/A
■ Description:
A self test on a 52xx media server appliance failed if the media server was
tagged with an Administrative Pause in Enterprise Media Manager (EMM). The
self test now checks for this scenario and prompts the user to change the state
of the media server if it is tagged with an Administrative Pause. When the state
of the media server is changed, the self test runs correctly.
Etrack Incident: 3052324
■ Associated Primary Etrack: 3289934
■ Associated Service Request Etrack(s): 3052324
■ Description:
The Registration page of the Initial Configuration Wizard did not always display
correctly in Internet Explorer 8 on a Windows 2003 server.
Etrack Incident: 3052378
■ Associated Primary Etrack: N/A
■ Associated Service Request Etrack(s): N/A
■ Description:
An issue occurred with the "Hostname set" operation during initial configuration
due to the host name being treated as case sensitive when it should not have
been
Etrack Incident: 3094697
■ Associated Primary Etrack: N/A
■ Associated Service Request Etrack(s): N/A
■ Description:
If Fibre Transport was enabled, disabled, and then re-enabled, the Fibre Channel
port was no longer recognized and displayed as Unknown.
Etrack Incident: 3249834
 Release content 58
NetBackup Appliance 2.6 Emergency Engineering Binary (EEB) listing

■ Associated Primary Etrack: N/A

■ Associated Service Request Etrack(s): N/A
■ Description:
The default Media Server Deduplication Pool (MSDP) storage unit fragment
size has been changed from 25 GB to 50 GB for new installations and
configurations.

NetBackup Appliance 2.6 Emergency Engineering

Binary (EEB) listing
The following table contains the known issues that were identified, fixed, and
available to customers in the form of an EEB. NetBackup Appliance 2.6 resolves
the issues that were addressed in each of these EEBs. Additional EEBs may have
been released since this document was posted. For more information on the Etracks
that are listed in this section, or any other service request Etrack, Symantec
recommends that you use Symantec Operations Readiness Tools (SORT). To
access SORT, go to the following website:
https://sort.symantec.com/netbackup
Alternatively, if you do not see an EEB that you expected to see in this document,
or you require additional information about an issue in this table, contact Symantec
Support.

Note: The following table includes only the EEBs that are associated with NetBackup
Appliance. For a complete listing of the NetBackup EEBs that were resolved for
this release, refer to the following document on the Symantec Support website:
http://www.symantec.com/docs/DOC6085

Table A-1 NetBackup Appliance 2.6 EEB Listing

Etrack Number EEB Description

2893954 The NetBackup 5220 Appliance reports the Power Supply status and the Fan status as being
in a "Non-critical" state.

3015994 The NetBackup 5220 Appliance reports the Power Supply status and the Fan status as being
in a "Non-critical" state.

3116615 A NetBackup appliance sends high disk performance alerts.

3220291 Multiple scripts writing to chinfo.txt at the same time causes the file to be in an inconsistent
state.
 Release content 59
NetBackup Appliance 2.6 Emergency Engineering Binary (EEB) listing

Table A-1 NetBackup Appliance 2.6 EEB Listing (continued)

Etrack Number EEB Description

3143927 Multiple scripts writing to chinfo.txt at the same time causes the file to be in an inconsistent
state.

3061449 NetBackup Appliance RAID Controller firmware upgrade to version 1.40.325-1650.

3072210 NetBackup Appliance RAID Controller firmware upgrade to version 1.40.325-1650.

3200495 Enhanced logic for battery backup unit (BBU) monitoring, so that customers and AutoSupport
get proactive BBU failure alerts.

3206566 Enhanced logic for battery backup unit (BBU) monitoring, so that customers and AutoSupport
get proactive BBU failure alerts.

3228789 The following error displays on hardware monitoring calls: "Use of uninitialized value in
numeric eq (==) at /opt/NBUAppliance/scripts/hwmon/components/enclosure/enclosure.pm
line 735."

2996534 The user cannot install a license key that does not have the base NetBackup bit enabled.

3063241 The user cannot install a license key that does not have the base NetBackup bit enabled.

3079545 Upgrades the Fibre Channel QLogic card driver on the NetBackup appliance to address
NVSRAM-related errors that are seen in the operating system messages log.

3164157 Upgrades the Fibre Channel QLogic card driver on the NetBackup appliance to address
NVSRAM-related errors that are seen in the operating system messages log.

3181952 Upgrades the Fibre Channel QLogic card driver on the NetBackup appliance to address
NVSRAM-related errors that are seen in the operating system messages log.

3215241 Upgrades the Fibre Channel QLogic card driver on the NetBackup appliance to address
NVSRAM-related errors that are seen in the operating system messages log.

3144171 Adds support to enable Call Home when a proxy server requires NT LAN Management
(NTLM) authentication.

3226741 New firmware 11.1.0-0057/1.41.372.2527 addresses an issue with a good battery backup
unit (BBU) being marked bad (Full Capacity Charge 'FCC' value set to 0%).

3227119 New firmware 11.1.0-0057/1.41.372.2527 addresses an issue with a good battery backup
unit (BBU) being marked bad (Full Capacity Charge 'FCC' value set to 0%).

3227113 New firmware 11.1.0-0057/1.41.372.2527 addresses an issue with a good battery backup
unit (BBU) being marked bad (Full Capacity Charge 'FCC' value set to 0%).

3227114 New firmware 11.1.0-0057/1.41.372.2527 addresses an issue with a good battery backup
unit (BBU) being marked bad (Full Capacity Charge 'FCC' value set to 0%).
 Release content 60
NetBackup Appliance 2.6 Emergency Engineering Binary (EEB) listing

Table A-1 NetBackup Appliance 2.6 EEB Listing (continued)

Etrack Number EEB Description

2967999 The hardware log data that is generated for upload to SORT fills the root partition on a
NetBackup 5220 Appliance.

2904199 The hardware log data that is generated for upload to SORT fills the root partition on a
NetBackup 5220 Appliance.

3329088 Redesigned NetBackupCLI user feature to address limitations and issues.

2782144 Eliminates directory or file system access from within the NetBackup Appliance Web Console.

2988155 RAID Controller upgrade to 1.40.352-2004 to address a fatal error and incorrect reporting of
battery backup unit (BBU) charging.

3037088 RAID Controller upgrade to 1.40.352-2004 to address a fatal error and incorrect reporting of
battery backup unit (BBU) charging.

3037089 RAID Controller upgrade to 1.40.352-2004 to address a fatal error and incorrect reporting of
battery backup unit (BBU) charging.

2879388, version 1 This is a fix for the Fibre Transport (FT) component of a NetBackup Appliance version 2.0.3.
Without this fix, AIX cfgmgr may fail to discover FT ARCHIVE Python target devices presented
by the appliance.

2970466, version 9, 8, Increases the performance of Auto Image Replication imports on the destination server when
7, 6, 5, 4, 3, 2, 1 you use Media Server Deduplication Pool (MSDP).
 Appendix B
Related documents
This appendix includes the following topics:

■ About related NetBackup Appliance documents

■ About getting started guides

■ About administrator guides

■ About troubleshooting guides

■ About release notes

■ About other documents

About related NetBackup Appliance documents

The NetBackup Appliance technical manuals for this release can be downloaded
from the following website:
http://www.symantec.com/docs/DOC2792
For the technical manuals that relate to NetBackup, refer to the following website:
http://www.symantec.com/docs/DOC5332
To view the PDF copies of the manuals, you need an Adobe Acrobat reader. You
can download a copy of this product from the Adobe website at the following URL:
http://www.adobe.com
Symantec assumes no responsibility for the correct installation or use of the reader.
 Related documents 62
About getting started guides

About getting started guides

The following getting started guides were released with this version of NetBackup
Appliance:
■ Symantec NetBackup Appliance Hardware Installation and Initial Configuration
Guide
This document contains information on how to install and configure a NetBackup
appliance.

About administrator guides

The following administrator guides were released with this version of NetBackup
Appliance:
■ Symantec NetBackup Appliance Administrator’s Guide
This document contains information on how to monitor and manage a NetBackup
appliance.

About troubleshooting guides

The following troubleshooting guides were released with this version of NetBackup
Appliance:
■ Symantec NetBackup Appliance Troubleshooting Guide
This document provides troubleshooting information for the NetBackup
appliances. It describes how to gather and work with log files and the
troubleshooting procedures for a variety of issues. It also provides instructions
on how to remove and replace some hardware components.

About release notes

The following release notes documents were released with this version of NetBackup
Appliance:
■ Symantec NetBackup Appliance Release Notes
This document contains information about the latest release of NetBackup
Appliance, such as compatibility with NetBackup, new features, enhancements,
and changes. It also contains any operating notes that may not be in the
NetBackup Appliance manuals or the online Help.
 Related documents 63
About other documents

About other documents

The following guides were also released with this version of NetBackup Appliance:
■ Symantec NetBackup Appliance Command Reference Guide
This document contains information on the commands that can be used in the
NetBackup Appliance Shell Menu.
■ Symantec NetBackup Appliance and Symantec Storage Shelf Product
Description: NetBackup 5220
This document contains an overview of the NetBackup 5220 Appliance and the
Symantec Storage Shelf, such as layout, cables, and technical specifications.
■ Symantec NetBackup Appliance and Symantec Storage Shelf Product
Description: NetBackup 5230
This document contains an overview of the NetBackup 5230 Appliance and the
Symantec Storage Shelf, such as layout, cables, and technical specifications.
■ Symantec NetBackup Appliance and Symantec Storage Shelf Safety and
Maintenance Guide: NetBackup 5220
This document contains information on the NetBackup 5220 Appliance and the
Symantec Storage Shelf. It contains maintenance and safety information, as
well as information on the LED status indicators.
■ Symantec NetBackup Appliance and Symantec Storage Shelf Safety and
Maintenance Guide: NetBackup 5230
This document contains information on the NetBackup 5230 Appliance and the
Symantec Storage Shelf. It contains maintenance and safety information, as
well as information on the LED status indicators.
■ Symantec NetBackup Appliance Third-party Legal Notices
This document contains information on the third-party software that is used in
this release of NetBackup Appliance.
■ Symantec NetBackup Network Ports Reference Guide
This document contains information on the NetBackup network ports, including
the NetBackup 52xx Appliance ports.