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    nanaonlineworks
    The document outlines the goals and key performance indicators of a nasi lemak business across four perspectives: financial, customer, internal processes, and innovation/learning. The financial goals are to increase sales revenue by 10% and decrease costs by 3% compared to the previous year. Customer goals are to maintain low complaint levels, increase new customers by 5% per month, and reduce waiting times. Internal goals focus on increasing production efficiency by 5% per month and maintaining low staff turnover. Innovation goals center on introducing new products, expanding into new markets each year, and increasing spending on research and development.

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    BSC Exercise

    Uploaded by

    nanaonlineworks
    9 views4 pages
    The document outlines the goals and key performance indicators of a nasi lemak business across four perspectives: financial, customer, internal processes, and innovation/learning. The financial goals are to increase sales revenue by 10% and decrease costs by 3% compared to the previous year. Customer goals are to maintain low complaint levels, increase new customers by 5% per month, and reduce waiting times. Internal goals focus on increasing production efficiency by 5% per month and maintaining low staff turnover. Innovation goals center on introducing new products, expanding into new markets each year, and increasing spending on research and development.

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    The document outlines the goals and key performance indicators of a nasi lemak business across four perspectives: financial, customer, internal processes, and innovation/learning. The financial goals are to increase sales revenue by 10% and decrease costs by 3% compared to the previous year. Customer goals are to maintain low complaint levels, increase new customers by 5% per month, and reduce waiting times. Internal goals focus on increasing production efficiency by 5% per month and maintaining low staff turnover. Innovation goals center on introducing new products, expanding into new markets each year, and increasing spending on research and development.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    9 views4 pages

    BSC Exercise

    Uploaded by

    nanaonlineworks
    The document outlines the goals and key performance indicators of a nasi lemak business across four perspectives: financial, customer, internal processes, and innovation/learning. The financial goals are to increase sales revenue by 10% and decrease costs by 3% compared to the previous year. Customer goals are to maintain low complaint levels, increase new customers by 5% per month, and reduce waiting times. Internal goals focus on increasing production efficiency by 5% per month and maintaining low staff turnover. Innovation goals center on introducing new products, expanding into new markets each year, and increasing spending on research and development.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 4

    Nasi Lemak Business

    The Financial Perspective


    Corporate goal Peformance Indicator Target

    10% increase
    Total nasi lemak sales revenue for compared to last
    1 Increase in sales revenue the year year

    Decrease by 3% in
    total costs
    Total costs to made nasi lemak for compared to the
    2 Decrease in expenditure the year last year
    To became a new and well known 15% in malaysia
    3 business leader Market share market share

    The customer perspective


    Corporate goal Peformance Indicator Target

    Total number of complaint At least below 5


    To increase nasi lemak customer's received during sales and after complaints in a
    1 satisfaction sales months
    To attract new customer in each Increased by 5% in a
    2 branch Total number of new customer month

    Reduce the waiting


    time to less than 15
    To sustain reliability status of nasi minutes for each
    3 lemak On time delivery order

    The internal business perspective


    Corporate goal Peformance Indicator Target

    To increase production and Increase by 5%


    1 efficiency of nasi lemak Outper per employee or staff every months

    2 To increase employee satisfaction Staff turnover ratio 5% a year maximum

    Reduction of 5% to
    3 Nasi lemak production quality Number of defect nasi lemak 3% every months

    The innovation and learning perspective


    Corporate goal Peformance Indicator Target

    15% of annual sales


    from product
    Introduce new sambal for nasi Proportion of sales of new launched in current
    1 lemak product year
    At least 1 new
    market entered for
    nasi lemak each
    2 Market diversification Number of new markets served year

    Minimum of 10% a
    year of total
    Spending on research and spending in research
    3 Product improvement development and development
    Initiatives

    Increase in marketing such as promote


    in social media to attract more
    customer

    Apply modern costing system which will


    reduce unnecessary cost
    Open new branch of nasi lemak in each
    state in Malaysia

    Initiatives

    Quick respose to customers feedback


    1. Improve quality and design of nasi
    lemak
    2. Offer special price or promotion for
    new and regular customer.

    Improve on delivery process/


    collaboration with more than one food
    delivery service company such as food
    panda, grab food, shopee food.

    Initiatives

    Good maintenance of the machine to


    make sambal and rice cooker to make
    nasi lemak every 6 months

    Having a good benefits and


    remuneration, give a reward for the
    best staff

    Train the employee

    Initiatives

    Increase in R&D process and invest in


    marketing for the new product
    Distribute free nasi lemak to potential
    buyer

    Develop product design or specification

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