User manual for eForms

2019
Powered By: Email and eForms Division.

The purpose of this document is to provide you step by step

instructions on how to utilize the eForms service effectively.
This manual has been written by Email and eForms division,
National Informatics Centre, Ministry of Electronics and
Information Technology, Government of India

National Informatics Centre

4rd Floor, Block III, Delhi IT Park, Shastri Park
New Delhi – 110053
https://eforms.nic.in/
 Table of Contents

Introduction .............................................................................................................................................................1
Purpose....................................................................................................................................................................1
Scope .......................................................................................................................................................................1
Features ...................................................................................................................................................................2
Services Tab .............................................................................................................................................................3
In Focus ....................................................................................................................................................................3
HOW TO REGISTER? .................................................................................................................................................4
LOGIN CONSOLE (Government User) ......................................................................................................................5
Login with Parichay (SSO) .....................................................................................................................................5
Home Page...............................................................................................................................................................6
Dashboard ...............................................................................................................................................................6
Role of Applicant ...............................................................................................................................................7
About Manual and Online Process ..........................................................................................................................8
1. Manual Process: ..........................................................................................................................................8
2. Online Process of eForms: ..............................................................................................................................9
Our Services Tab .................................................................................................................................................... 11
DA Onboarding Service ...................................................................................................................................... 11
Distribution List Services .................................................................................................................................... 15
Single Request................................................................................................................................................. 15
Bulk Request ................................................................................................................................................... 18
DNS Services ....................................................................................................................................................... 19
DNS User Subscription through (Manual Entries) ........................................................................................... 19
DNS User Subscription through (File upload) ................................................................................................. 23
Email (@gov) ..................................................................................................................................................... 25
Single User Subscription Form ...................................................................................................................... 26
Bulk Subscription Form ................................................................................................................................. 28
NKN Single Subscription .................................................................................................................................. 30
GEM Subscription ........................................................................................................................................... 32
Email Activate ................................................................................................................................................. 35

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 Email De-Activate ........................................................................................................................................... 36
Extend the Validity of Account ..................................................................................................................... 37
IMAP/POP .......................................................................................................................................................... 38
SMS Services....................................................................................................................................................... 41
IP Change Request.............................................................................................................................................. 44
SMTP Gateway .................................................................................................................................................. 48
Update Mobile in (@gov) ................................................................................................................................... 50
VPN Service ....................................................................................................................................................... 51
New Request ................................................................................................................................................... 51
Add/Delete IP Address to Existing .................................................................................................................. 53
Renew ............................................................................................................................................................. 56
Surrender ........................................................................................................................................................ 57
WIFI Service ........................................................................................................................................................ 57
WIFI Port Service .............................................................................................................................................. 60

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Introduction
Previously, the process of getting enrolled in NIC services depended on paperwork, however, with rapid
technological changes, the process of filling forms online came into existence. Earlier with paperwork,
applicants had to fill manual forms that pass through different levels of processing eventually making it a
time-consuming process and increasing the difficulty for the applicants to track the status of their own
application.

With the eForms, this entire process, right from filling forms till availing services; it has become
completely automated and manageable.

Purpose
The purpose of this document is to provide step by step instructions to the NIC/Gov users for filling
the forms to avail several NIC services available in the eForms.

Scope
This manual is meant for Ministries/Departments and States/UT’s applicants who are willing to avail
NIC services. The services offered by NIC are as follows:

S.No. Name of the Services

1 Email (@gov.in)
2 DA Onboarding Service
3 Distribution List Service
4 IMAP/POP
5 SMS Service
6 SMTP Gateway Service
7 Update Mobile in (@gov)
8 WIFI Service
9 WIFI Port Service
10 DNS Services
11 VPN Service
12 IP Whitelisting

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 Authorship
This manual has been written by Email and eForms Division, National Informatics Centre, Ministry of
Electronics and Information Technology, Government of India.

Features
• SMS and Email notification to all the stakeholders on any movement of the request or any
modification of request
• Track facility to track the current status and past movements of the request

• Applicant and Reporting Officers can digitally sign the requests.

• Intelligence to alert approving authority while approving any suspicious request

• Intelligence to stop suspicious users

• Custom Workflow for different services

• Multi-department integration through web-services for seamless data sharing

• Single click for ID creations and closure of the different services

• Dashboard to all stakeholders to view approved, forwarded, submitted, rejected, pending

and completed requests
• Filter and Search facility to search and filter the requests on the basis of service, applicant’s email
and status of the requests
• Raise/Interactive Chat features between stakeholders to interact among each other

• Generate PDF facility to generate PDF of the request dynamically

• Download/Upload multiple documents facility to download/upload ID proofs or any other

related documents
• Preview facility to check the form before submitting/approving it

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Services Tab

Provides brief introduction of the on-boarded services as shown below: -

In Focus

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HOW TO REGISTER?
1. You can open the eForms from the URL https://eForms.nic.in
2. You will now see the home page of the eForms.
3. Click on login button given on the top right corner of the home page, as shown below.

4. You will have to choose LOGIN WITH PARICHAY (SSO) as your email id already exist in NIC Central
Repository.

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LOGIN CONSOLE (Government User)
Login with Parichay (SSO)

This link will direct the existing user to the Login console of Parichay (SSO) portal where the
government user possessing government/NIC Email ID will only be allowed to login.

1. User will login to Parichay (SSO) with his/her credentials by entering registered Email ID and
password.

2. User has to verify the Two –Step Authentication by choosing any of the option given on the “Two-
Step Authentication” console.

3. User selects “OTP as SMS and on Sandes” and clicks on Next button.

4. In next step, enter OTP provided on the registered mobile no. and click on Next button.

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5. User will be logged in to the eForms portal.

Home Page
Once the applicant log’s in, he/she will be able to view a page where there will be many options
available. Here, are the options mentioned below: -

Dashboard
Dashboard provides user a glimpse of the type of information one can see depending on the role
and rights of the user. Apart from this feature, Dashboard provides information about all the
services available (Discussed below) as well as various counts of the requests like- total user request,
todays pending requests, total pending request and total request completed.

Dashboard Panel: Once you will login in to dashboard, you can easily see the type of role assigned to
you left on the panel, as shown in the diagram.

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User Dashboard: Also known as “My Request” shows the number of forms that you have filled with
the status. You can anytime take the following actions on your request like Preview/Edit, Reject or
track. The applicant can also track his application via link that is sent via SMS or email notification on
his/her registered mobile number and email id respectively after request submission.

Role of Applicant:

The applicant will fill the form using the eForms portal. If the email address of the applicant
through whom s/he is trying to login to the portal is of a non-government domain, it will be
prompted to enter the mobile number on which OTP will be received. Also, OTP will be sent to
both email addresses and mobile numbers.
1.1. The new user can authenticate using either the OTP’s or any one of them. However, after the
final submission of the profile, it will be prompted to authenticate using the OTP sent on the
mobile number/email address.
1.2. The applicant will fill the profile information on eForms portal which will include the details like
personal and organizational information. In the organizational information, if the applicant’s
reporting officer’s email address is a government domain, in this case, the process becomes
online. The applicant will fill the form and after submission will be asked for three options:

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 i. E-sign the document with Aadhaar

ii. Proceed online

iii. Proceed manually by uploading the scanned copy

The online process of the eforms portal depends on the email address of the reporting officer. If the
reporting officer of the applicant is a government employee whose email address ends with a
government domain and exists in our database, in this case, the process of submission of online
forms becomes online. This is irrespective of the applicant’s email address.

About Manual and Online Process

There are 2 possibilities in which the user can fill the form:

1. Manual Process:
If the applicant has created a profile on eForms and has given the email address of the Reporting
Officer as a non-government domain (e.g. @gmail.com/yahoo.com etc.), in this case, the process
becomes manual for the applicant.

Prerequisites for new users

• The form consists of personal as well as organizational information. The applicant will have to
fill all the fields marked with a * (mandatory) sign.
• If the email address of the reporting officer is of a non-government domain, the applicant will
have to provide the details of undersecretary/JS/secretary (Name, email address, mobile
number, landline number, and designation). A link will be sent to undersecretary and above for
approval or rejection of the application form.
• This link will be sent to the email address mentioned in the profile information and will be valid
for 7 days. If the link expires the application form will be automatically rejected and the
applicant will have to apply again using the eForms portal.

Prerequisites for Existing users

• If the applicant has already created a profile on the eForms portal, and the email address
of the reporting officer is a non-government domain, the applicant will have to provide
the details of undersecretary/JS/secretary in the profile.
• The registration form will be filled by the applicant, it will be sent to the concerned
undersecretary/JS/secretary for approval (a link and SMS will be sent to the registered email
address and mobile number of undersecretary/JS/Secretary).
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 • Once the application form is approved by the official it will be forwarded to the
concerned NIC Coordinator/Delegated Administrator for necessary action. The final action is
taken by the admin for the request submitted by the applicant and approved by the NIC
coordinator/DA. The applicant will receive a message once the request is completed/ rejected
by the admin.

1. The applicant will fill the registration form; after the final submission of the form the
applicant will be directed to download the form (PDF file). The downloaded PDF form can be
uploaded using the dashboard of the user module.
2. Click on “My Request” option on the left pane of the dashboard, you will be able to view the
request submitted by you.
3. Select the service for which you wish to upload your documents and apply the required filter.
4. Click on the request for which you want to upload the form and then click on “Action” button,
you will see a drop-down menu in which multiple options are present, click on upload/change
scanned forms and select the downloaded form from your PC/Laptop.

2. Online Process of eForms:

In the online process of the eForms user has two options namely:

1. E-sign the document with Aadhaar Card

2. Proceed online without Aadhaar Card
3. Proceed manually by uploading the scanned copy

The applicant can use any one of the options as per the convenience.

• In the online process, user’s request will be forwarded to the Reporting Officer for approval.
• After the approval from the Reporting Officer, the request will be forwarded to the NIC
Coordinator/Delegated Administrator.
• Once NIC Coordinator approves the request, the request will be forwarded to the
Admin/SupportTeam for approval and closure of the request.

If an applicant is a NIC employee, the details of the reporting officer remains non-editable. In this case, the NIC
employee will send a request to eforms@nic.in for change of the reporting officer details.

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 • The file size of the (.pdf) file should be less than 1 MB in size. Click on upload once you have
chosen the file. Your form will be uploaded successfully. You can also upload the supporting
documents along with the form, just click on “upload multiple docs” option, browse the
document from your PC/Laptop and click on upload, the documents will be uploaded
successfully. However, if the applicant wants to verify the documents, there is an option to
download the documents as well.

NOTE: The form can be edited any time by the applicant till the form finally reaches the next level, i.e.
Reporting Officer.

An applicant can also track the status of the application form by switching to the dashboard, click on
“My Request”, select the service from the list and then click on the action button in front of the
registration form number which you want to track. The pop-up window will display the details like
application reference number, applicant’s name, email, mobile, applied date. It also displays,
whether the applicant is an online/manual user and to which step the application form has been
reached along with the full timestamp. The action button displays the following options for the
applicant:

i. Preview/Edit
ii. Reject
iii. Track
iv. Generate Form
v. Download scanned form
vi. Upload multiple docs
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 vii. Upload/Change scanned form
viii. Download uploaded docs
ix. Raise/Respond to query

Our Services Tab

This option displays the list of online forms available in the eForms portal. The applicant may
choose any of the services as per the requirement.

DA Onboarding Service

This service is designed for the users who wants to avail DA-Admin authority for their
department/organization. The process of submission of DA-Onboarding form is only manual where
users have to download the PDF of application form, seal and sign the form on letter head of their
organization by their Reporting Officer and upload the same using “Upload/Change Scanned Form”
option available on the MY REQUEST PANEL.

You can follow below process to submit this request-

1. Click on the DA-Onboarding service on the left side panel.

2. Select any of the option depending upon the type of organization you belong to.

3. Click on Checkbox to confirm the information and enter correct Captcha value in the space
provided.

4. Click on Preview and Submit.

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5. You will be shown Preview of the form where you can verify the details of the form and submit
the form.

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6. Click on Yes or No button on the confirmation box indicating Approval of your request to your Reporting
Officer.

7. Click on Continue button to submit your request.

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8. Click on confirmation box where you will have to confirm on YES button to upload sealed and signed
scanned copy of your form on the letter head of your organization.

9. You will get a unique Registration number for your request and the same registration number can be
used to Track your application.

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 Distribution List Services

After login into the eForms portal, you will see the list of services on
the left panel.

1. Click on the Distribution List form to proceed with your request.

2. Read the instructions carefully given while filling the form.

Single Request

1. Enter the name of the list which you want to keep. Please note append @lsmgr.nic.in after the list name.
Now enter the description of the list.

2. You can also assign a moderator to the list who will be responsible for any action taken on the list or click
on No if you want the list to be open for all the list members.

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3. Also select whether the list is temporary, if yes mention the validity date.

4. Specify whether only the members are allowed to send mails to the list or not. Make the selection
appropriately as per your choice.
i. Your list will be created and the applicant will be notified by SMS and email which will be sent to the
respective email address and mobile number.

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5. Now if you are the moderator of the list, then enter the moderator name, email address, and mobile
number. Enter the correct Captcha and click on the preview and submit button.

6. The form will be submitted and will be sent to the reporting officer for necessary action.

7. The application can be processed in two ways: -

i. Proceed online without Aadhaar (In this process the form will be sent to the concerned reporting
officer for approval, after which the form will be forwarded to the respective NIC
coordinator/Delegated Administrator for necessary action. The admin will then process the
request and a confirmation SMS and email will be sent to the applicant with the credentials or
with information that Wi-Fi has been enabled on your device.
ii. Proceed Manually (In this process you will have to download the form and proceed. The process
in mentioned in the section (“About Manual and Online Process of eForms Portal”.)

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Bulk Request

3. For bulk request, select the Excel file in correct format and upload the same in the application form

4. Enter the correct Captcha value and submit the form. For the remaining process refer “Distribution
List (Single Request)”.

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 DNS Services

Steps to avail DNS services as given below:

• Open the URL https://eForms.nic.in.

• Enter the valid credentials and login to the portal.

• On the left pane of the page click on DNS service option.

• You will see two options on the dashboard:

• DNS User Subscription (Manual Entries)
• DNS Bulk Subscription through (File Upload)

• Read the instructions carefully before filling the form. Fill all the
mandatory fields marked with (*).

• User can follow below process for any of the options as

mentioned in point no. 4.

DNS User Subscription through (Manual Entries)

1. Make your selections, if your request is for New, Modify or Delete DNS entry.

2. Enter the domain name, CName (Canonical Name) and IP Address. A user can enter multiple IP
addresses by clicking on the “+” sign.

3. Enter the web server location (only alphanumeric, white space and., #/ () are allowed).

4. Select record addition and check the checkbox for MX, PTR, TXT, SRV, SPF, and DMARC.

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5. If you have made the selection as MX, then the request will be sent to Mr. Rajesh Singh
(rajesh[dot]singh[at]nic[dot]in) or Mrs. P. Rajeswari (rajp[at]nic[dot]in) for approval.
6. For other additions, the request will be sent to the Admin for necessary action.
7. Enter the Captcha and click on preview and submit.
8. You will view the preview of the form. You have the option to edit the form, only the
organizational detail and new request DNS entry details are editable. Click on “Agree the Terms
and Conditions” and submit the form.

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9. You will see a confirmation window, which will display the details of your Reporting Officer, click
on Yes to proceed or click on No if you are unsure about the submission of the form.
10. If you have clicked “YES”, select the form submission type from the option shown and proceed
further.
11. You can select the following options to proceed:
i. E-Sign the document with Aadhaar - Enter your Aadhaar details to e-sign the document for
verification.

ii. Proceed online - This will automatically submit the form.

iii. Proceed manually by uploading the scanned Copy - If you have opted for a manual process
please upload the scanned copy of the form in the user module and then proceed further
with the submission

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12. Click on continue for final submission of the form. A pop-up will be displayed indicating the approval
of your form by your Reporting Officer. If you wish to proceed, click on “YES” otherwise click on
“NO”.

13. For instance, you clicked on “YES”, your form will be submitted and a unique Registration Number
will be generated for your request. You can also, track your request by using “TRACK” button
available on the notification box.

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 NOTE- Please refer the point (“About Manual and Online Process of eForms Portal”) for knowing the flow of
the form submission through both the process.

DNS User Subscription through (File upload)

NOTE: Please read below instructions before uploading the file.

• All the columns heading are mandatory in CSV file

• Download the sample file then enter the details in correct format

• DNS URL is a mandatory field

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• A maximum number of rows accepted at a time are 3000. Please upload CSV file with maximum
3000 rows only.
• You can upload a file for new requests, modify the request or delete request.
• You can also download the sample .csv file for all the three cases
• Select your file from your desktop. Click on browse to select your file.

User can follow below given steps for requesting DNS User Subscription through File Upload

1. Select the request type

2. Choose the records addition from the provided list

3. Click on “Browse” to select the file from your desktop and upload the same.

4. Enter the correct Captcha value and click on “preview and submit” button.

5. You will be shown the preview of the request form, click on “agree to terms and conditions” followed
by clicking on “Submit” button.

6. A pop-up window will be displayed on the screen indicating the approval of your request from
Reporting Officer, click on “YES” to proceed.

7. Select any of the three options from below for submitting your request:

i. E-Sign the document with Aadhaar

ii. Proceed online
iii. Proceed manually by uploading the scanned Copy

8. After choosing the submission type, click on “Final Submit”. You request will be submitted for
approval and a unique registration number will be generated. With this registration number you can
track the status of your request by using “TRACK” button.

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Email (@gov)

This registration form is designed for the applicants who

require an email address in the government domain.

Users who wish to avail this service can follow below

given steps for filling the request:
1. Login to eforms portal >> Select the option “Email
(@gov)” on the left pane of the dashboard.

2. Read the instruction given on window pop-up and click

on the OK button to proceed.

3. Select any of the email requests as per your

requirements (as shown in the screenshot below).

4. Choose from the given options for single subscription

details:

i. For Self
ii. For Other User (where you are posted)

5. From the options given below for the type of email id,
click on any one of the radio buttons as per your
requirements:

i. Mail User (with mailbox)

ii. Application User (without mailbox (E-office
auth))
iii. e-office-srilanka

6. Enter rest of the details in correct format

7. For different type of email requests, steps for filling the requests are mentioned in the
subsequent sections. (Refer images attached along with the steps)

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 Single User Subscription Form

1. Select Single Subscription and details from the list of options provided on the request form

2. Choose the type of mail id. If you wish to know the details of mail ids, click on “Know More”
link before choosing the options.

3. Enter date of birth and date of retirement/date of expiry in correct format.

4. Select your Email address preference and Employee Description.

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5. Enter your preferred email address 1 & 2. Please read the email address guidelines
carefully before proceeding further.

\\\\

6. Enter the correct Captcha value and click on Preview and Submit button.

7. The preview of the filled form will be shown to the applicant. The applicant can edit the
official details in the form before the final submission. If the applicant wants to change
any details in the personal as well as organizational information, it can be changed by
using “My Profile” option given on the top right corner of the page.

NOTE: For the flow of after submission of the form refer: About Manual and Online Process of eforms
Portal

8. After clicking on the Submit button, a pop-up message will be displayed for confirming of
approval of the request by the Reporting Officer. If the user agrees with the approval,
s/he can click on YES to proceed further.

9. On the next screen, the user will be shown three options for the submission of the
request and s/he can click on any of the radio buttons to finally submit the request.

i. e-sign the document with Aadhaar

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 ii. Proceed online
iii. Proceed manually by uploading the scanned copy

10. After clicking on Final Submit button, registration number of your request will be
generated, this registration number can be used to track the status of your application by
using “TRACK USER” button.

Bulk Subscription Form

This registration form is designed for applicants who require an email address in bulk in the
government domain. Login to the eForms portal remains the same.

Steps for filling the bulk email request is as follows:

1. Select “Bulk Subscription”, bulk user subscription details and email address preference
from the list of the options provided in the form.

2. If you wish to check the sample file for bulk subscription in CSV format, then click on the
link to download and refer the same to upload the bulk data for the form.

The input file should be in the format as given below:

i. First Name and Last Name

ii. Designation: Department/ Ministry: State
iii. Country Code without (+): Mobile
iv. Date of Retirement (dd-mm-yyyy)
v. Login UID
vi. Complete Email address

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 vii. Date of Birth (dd-mm-yyyy)
viii. Employee Code

3. Select employee description and upload the CSV file by using “Browse” option &
selecting the file from your desktop/laptop.

4. Enter the correct Captcha value and click on Submit button.

5. Rest of the process remains the same as mentioned in “Single User Subscription
Form” section.

NOTE: For the flow of after submission of the form refer the point: About Manual and
Online Process of the eForms Portal

The maximum number of rows accepted at a time is 3000. Please upload CSV file with
maximum 3000 rows only.

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 All Fields are mandatory (except Date of Birth and Employee code) for account creation

We have allowed ID Creation facility for International mobile numbers as well. To handle
this, now excel file will have one more column to accommodate country codes for their
country.

Country Code (allowed 1-5 digits), Mobile Number (allowed 8-14 digits) * For (91) Country
Code Only a 10-digit mobile number is allowed.

NKN Single Subscription

This registration form is designed for applicants who require an email address in the government
domain for NKN connected institutes.

Login to the eForms portal remains the same as mentioned in previous sections. The applicant has
to follow below steps for filling NKN single subscription request.
1. Click on Email (@gov) service available on the left pane of the dashboard.
2. Read the instructions on the pop-up window and click on OK button to proceed.
3. Select “NKN Single Subscription” from the options provided
4. Enter the NKN user subscription details:

i. Institute Name
ii. Institute ID
iii. Name of Project NKN

5. Select the date of birth and date of retirement from the calendar.
6. Select the preferred email address 1 and 2. Refer to the email address guidelines while
entering the preferred email address.

7. Click on the preview and submit button to proceed further.

NOTE: For the flow of after submission of the form refer the point: About Manual and Online Process
eForms Portal

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NKN BULK Subscription

This registration form is designed for the applicants who require bulk email address in
the government domain for NKN connected institutes.

The applicant must follow below given steps to avail this service:

1. Login to eForms portal >> Select the option “Email (@gov)” on the left pane of the
dashboard.
2. Read the instructions on the pop-up window and click on the OK button to
proceed.
3. Select “NKN Bulk Subscription”
4. Enter the NKN Bulk User Subscription details:

i. Institute name
ii. Institute ID
iii. Name of Project NKN

5. The applicant can download the sample CSV file which can be used as a reference to
upload the data for the creation of email accounts for NKN Institutes. The email address
will be created in the institute's own registered domain.

6. The format of input file should be:

i. First Name
ii. Last Name
iii. Designation
iv. Department/ Ministry
v. State
vi. Country Code without (+) Mobile

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 vii. Date of Retirement (dd-mm-yyyy)
viii. Login UID
ix. Complete Email address
x. Date of Birth (dd-mm-yyyy)
xi. Employee Code

7. Click to browse and select the file from your desktop to upload the same in the form.
8. Enter the correct Captcha value and click on Submit button.

NOTE: For the flow of after submission of the form refer the point: About Manual and Online
Process of the eForms Portal

GEM Subscription

For the process of GeM User subscription refer the URL: https://gem.gov.in/userFaqs

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For Primary Users:

Please find the GeM Subscription Procedure mentioned below for Primary applicant.

Send the endorsed letter signed by the Deputy Secretary or Undersecretary level of the ministry
under which the organization belongs to and forward the same to
gemapplicant[at]gem[dot]gov[dot]in. After the approval, the applicant will get an email id with
the domain [at]gembuyer[dot]in.

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Once the primary email id is created, send a CSV file of the accounts which are to be
created by GeM Subscription in the given format which is mentioned in the trailing mail.

i. S.No.
ii. FirstName
iii.Last Name
iv.Designation
v.Role(HOD/Buyer/ Consignee /both/PAO/DDO)
vi.Name of Ministry/ Department/ Organization
vii.State/City
viii. Mobile No (10 digits)
ix.Complete Office Address

For Secondary Users:

Fill the GeM User Subscription form given on eForms portal.

1. Read the instruction window pop up and click on OK button to proceed.

2. Select “GeM Subscription”
3. Enter the GeM User Subscription details as mentioned in below points
4. In the organization category:

For Central PSE

Select the controlling ministry from the drop down

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For State PSE
Select the state of posting from the drop-down and select the district name (where the
applicant is posted) from the drop-down.

5. Forwarding Officer details will be auto filled when you select the organization category

Note: Your application needs to be forwarded by an officer at the level of Under

Secretary or above and having a government email address.

For example: @nic.in/@gov.in. Once approved by the Forwarding Officer, your request will
be forwarded to gemapplicant[at]gem[dot]gov[dot]in. Please contact GeM support
(gemapplicant[at]gem[dot]gov[dot]in) for any queries.

If you are a primary user/HOD on GeM Portal click on YES or click NO.

6. Enter the personal details:

7. Date of retirement
8. Select the role to be assigned from the drop-down
9. Enter the preferred email address 1&2(refer the email address guidelines for the
creation of email address)
10. Enter your projected monthly traffic.
11. Enter the Captcha value and click on Preview and Submit button.

12. Rest of the process remains the same as mentioned in “Single User Subscription Form”.

Email Activate

1. Select the “Email Activate” option in the form.

2. Enter the email id in the correct format as shown in the image below
3. Choose the employee description such as:
i. Govt/PSU Official

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 ii. Consultant/Contractual Staff
iii. FMS Support Staff

4. Select the Date of Retirement from the calendar

5. Enter the correct Captcha value and click on Preview and Submit button
6. For rest of the process, follow the steps as mentioned in “Single User Subscription form”.

Email De-Activate

1. Select the “Email De-Activate” option in the Email Subscription Forms under Email (@gov)
service
2. Enter the email id in the correct format as shown in the image below
3. Enter the correct Captcha value and click on Preview and Submit button
4. For rest of the process, follow the steps as mentioned in “Single User Subscription form”.

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Extend the Validity of Account

1. Select Extend the Validity of Account option.

2. Choose either of the option “For Serving Employees” or “Employee Retiring this Month”.

Note- If your account is expiring this month, then you will be able to raise request for the same. If your
account is not expiring this month, then you will get error message as “Your account is not expiring
this month. Kindly revisit this portal in the month in which your account is expiring.”

3. Select Email address preference and Employee Description.

4. Your email address, date of birth, previous date of account expiry will be prefilled.
5. Choose the date of account expiry rom the calendar that you want to extend.
6. Fill in correct Captcha value and click on Preview and Submit button.
7. For rest of the process, follow the steps as mentioned in “Single User Subscription form”.

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IMAP/POP

The users, who wish to apply for NIC IMAP/POP services, shall follow below given procedure to fill in
the request.

1. Enter the eForms portal address (https://eforms.nic.in/) on the web browser.

2. Enter your credentials to log in to the portal.
3. Click on the IMAP/POP service from the left-hand panel of the dashboard.
4. Read the given instructions carefully while filling the form.
5. Check the protocol which is to be enabled on your device i.e. IMAP/POP. Click on any one
of the options as per your requirements.
6. Enter the correct Captcha value and click on “Preview and Submit” button.

7. You can now preview the form and edit also. Accept the terms and conditions to
submit the form.

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8. The applicant will be shown three types of submission process, select any one of the
options to finally submit the request.

9. After clicking on “Continue” button, your form will be finally submitted and a registration
number will be generated for your request. This registration number can be further used to
track the status of your request anytime by using “TRACK USER” button.

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SMS Services

SMS service allows you to register for the following services: PUSH / PULL / OBD / MISSEDCALL /
OTP SERVICE / QUICK SMS SERVICE.

Users have to follow below given steps to fill any of the SMS services as mentioned above.

1. Login to the eForms portal (https://eforms.nic.in/) with your valid credentials and OTP
validation.
2. Click on SMS Service option available under OUR SERVICES tab on the left-hand panel in the
Dashboard.
3. Read the instructions/notice carefully before proceeding for the filling the form.
4. Select the SMS service from the options provided (as shown in screenshot below). Enter the
application name, application URL, purpose of application, server location, IP address 1 and IP
address 2. Click on Continue button.

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5. Enter contact details of the Technical Admin in the Step 2.

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6. Enter the contact details of the Billing Owner in Step 3.

7. Enter other mandatory details such as: application security audit, IP of staging server for
testing, monthly expected SMS traffic, sender ID, projected domestic monthly SMS traffic
and projected international SMS traffic.
Enter the correct Captcha value and click on Preview and Submit button to proceed further.

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8. For rest of the process after Preview and Submit, refer “Email (@gov) service section “.

IP Change Request

For IP change request, user has to follow step by step process to fill in the application form on the
eForms portal. Here are the steps for the same:

1. Enter https://eforms.nic.in on your web browser.

2. Enter your valid credentials to log in to the eForms portal.
3. Click on “SMS service” form under OUR SERVICES tab given on the left panel of the
dashboard and then click on IP Change request as shown in screenshot below.

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4. Read the instructions carefully given while filling the form
5. Select either of your preference:
i. Add IP
ii. Change IP

6. When you click on change IP and proceed, you will get form to fill request for whitelisting IPs for
SMS service.
You can change up to 4 IP’s in this case also. Enter the correct Captcha and click on
Preview and Submit button.

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7. You will see the preview of your form. If you wish to edit the form you can edit the
organization details and service specific details by using “Edit” button or else click on
accept terms and conditions and submit the form.

8. A confirmation message will be displayed on the screen indicating the approval of

your request by your Reporting Officer. Click on “YES” to proceed further.

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9. Your application can be processed in three ways as shown in the screenshot below:

i. e-sign the document with Aadhaar

ii. Proceed online
iii. Proceed manually by uploading the scanned copy

10. After clicking on Continue button, your request will be finally submitted and a registration
number will be generated for your request. Also, a confirmation message will be sent to your
registered mobile number and email regarding the submission of your request.

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SMTP Gateway

SMTP Gateway service allows you to register for relay service to send emails from applications (only
outgoing mails).

Users can follow below steps to fill in the application form for SMTP Gateway service:

1. Login to the eForms portal with valid credentials and OTP validation.
2. Click on SMTP Gateway under OUR SERVICE tab in the Dashboard.
3. Select the request type: NEW, ADD, MODIFY, DELETE.
4. Enter the valid Application IP which is mandatory field to be filled.

5. Choose any one of the options for Security Audit:

i. Hardware
ii. Software

• If you have chosen Hardware, then upload the exemption certificate/letter in PDF format
in the space provided (refer image below).

• If you have chosen Software, then select the security audit date of expiry from the
calendar and upload the exemption certificate/letter in PDF format.

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6. Enter following details in the next step:

i. Application Name
ii. Application URL
iii. Name of Division
iv. Operating System
v. Server Location from drop-down list
vi. Port (select either of the options)
vii. Sender ID
viii. MX of the domain
ix. Total no. of emails to be sent
x. Mail Type (select from the options provided)

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 7. Select the point of contact of the application as YES or NO. Fill in the name, email, mobile
number and landline no. (Not mandatory) fields. Then, enter the correct Captcha value and
click on Preview and Submit button to proceed for further step.

8. For the further procedure, refer “Email (@gov) service section”.

Update Mobile in (@gov)

Update Mobile Service allows you to update your Mobile Number in NIC central repository against
your email ID.

• The applicant has to login to the eForms portal with his/her valid credentials and OTP
validation. Click on Update Mobile in (@gov) in OUR SERVICE tab and fill in all the mandatory
details such as – new mobile no. and reason for updating mobile number.

• Enter the correct Captcha and click on Preview and Submit button to proceed further.

• The preview of the form will be shown to the user where s/he can verify all the personal,
organizational details and service specific details also.

• Click on “agree to terms and conditions” and submit the form. A pop-up window will be
shown to the user for confirming the approval of the Reporting Officer. Click YES to move
further.

• On the next screen, three types of submission process will be shown, out of which the user
has to select one option as per his/her convenience.

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 • For instance, user wish to proceed online then the request will be submitted to the Reporting
Officer for approval.

• Click on Final Submit button. After clicking on final submission, a registration number will be
generated with which the user can track the status of the application anytime.

VPN Service

This registration form is designed for the applicants who require a Virtual Private Network to access
Intranet for NIC services.

Users can select from the request options provided for the Type of User such as:
1. New
2. Add/Delete IP Address to Existing
3. Renew
4. Surrender

New Request

Under this request, users can fill in new request for getting VPN IP to access the intranet on their
workstations. As shown in the screenshot below, all the mandatory information is required to be

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filled by the user. After which the preview of the application will be shown to the user and the final
submission will be done to the Reporting Officer.

For Single IP

• For single IP request, the user has to enter IP address of the server, application URL,
destination port and choose the server location from the drop-down list.
• Enter the correct Captcha value and click on Preview and Submit button.
• The remaining process from the preview of the application till final submission remains the
same as mentioned in “Email (@gov) service section”. The registration number for this
service will be unique every time the user fills in new request.

For IP Range

• For IP range request, the user has to enter IP range (from), IP range (to), application URL,
destination port and choose the server location from the drop-down list.
• Enter the correct Captcha value and click on Preview and Submit button.
• Rest of the process from the preview of the application till final submission remains the
same as mentioned in “Email (@gov) service section”. The user will receive a unique
registration number for this service also that can be used to track the request.
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Add/Delete IP Address to Existing

Users can add or delete the IP address to the already existing VPN IP by using this option wherein
after clicking on radio button for this request type, a pop-up window will appear as shown in the
screenshot below.

The user can follow below given steps:

i. In the pop-up window, select the already existing VPN Registration Number from the dropdown
list for which user wants to add/delete IP address to existing.

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ii. If you want to add IP address on same VPN registration number, click on “Add New” button
and you will be redirected to the screen as shown in point i.

iii. If you want to delete IP address for the same VPN registration number, then choose any of
the check box and click on Continue button. The selected entry will be displayed on the
VPN form. Add remarks if required.

Enter the correct Captcha value and click on Preview and Submit button. The remaining
process till final submission remains the same as mentioned in “Email (@gov) service
section”.

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Renew

Similarly, users can choose this option provided in the VPN Service Form. After clicking on this
option, a pop-up window will appear as shown in given picture below. User will choose the VPN
Registration No. from drop down list which will be displayed on the screen, against which Renew
Request needs to be submitted, followed by clicking on Renew button.

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 Surrender

This VPN request is for the users who wish to surrender their existing VPN IP. Users have to
choose this option first as provided in the VPN form, followed by selecting VPN Registration No.
from the drop-down list displayed on the screen. After which, verifying and clicking on Surrender
button, the request will be submitted.

WIFI Service

This registration form is designed to access NIC WIFI service to use internet. For every user
maximum 4 devices are allowed for enabling WIFI services.

To avail this service the user will have to follow below steps:
1. Login to the eForms portal with valid credentials and OTP validation.

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2. Click on WIFI Service under OUR SERVICES tab in the dashboard.
3. You will see WIFI registration form on the screen.
4. Select any of the options from WIFI request details as per your requirements:
i. WIFI Request
ii. Delete
iii. WIFI Certificate

- If you wish to add new WIFI request, then click on WIFI Request radio button, enter maximum
of 4 MAC addresses. Enter the correct Captcha value and click on Preview and Submit button.

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- If you want to delete any of the MAC addresses, choose Delete radio button, your MAC
address along with the operating system will be auto filled. Subsequently, check in DELETE
check box, enter the correct Captcha value and click on Preview and Submit button.

- If you require WIFI certificate, click on the desired radio button followed by entering the
correct Captcha value and clicking on Preview and Submit button.

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 5. The process from preview of the application form till final submission will remain the same
(refer “Email (@gov) service section). A unique registration number for WIFI request will be
generated and the user can use that number to track the request whenever he/she wants.

WIFI Port Service

This registration form is designed for the users to access NIC Wifi Porting Service, where users can
manually add the following information and submit the request:

1. Source IP Address
2. Destination IP Address
3. Port
4. Select the service type such as – TCP, UDP, ICMP
5. Select Action as Permit/Deny
6. Select Time Period
7. Add the request in a row

Users can mention the Purpose of the request. Check the declaration box and Click on Preview and
Submit button as shown in the screenshot below.

For remaining process till final submission “refer Email (@gov) service section”.

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