0390 HARASSMENT AND BULLYING

- A senior officer notices that a crewmember is increasing depressed, unhappy, reluctant to

communicate and showing a decrease in motivation and job performance. What might these signs
show? Select BEST answer. The crewmember is
struggling to adjust to life on board and should be transferred to another vessel.

- Which of the following is a form of discrimination which creates feelings of unease, humiliation,
embarrassment, intimidation ot discomfort to the person on the receiving end? Harassment

- A certain behaviour is considered acceptable by some people, but is unacceptable to another individual
or a group. What common characteristics of harassment and bullying is being described here?
Differences in perception

- Which of the options are examples of bullying?Select as many answers as you think are correct.
* Experienced crewmembers subject a first time Cadet to jokes for their own personal entertainment.
* A crewmember dislikes a colleague and post drunken photos of them on social media. * The Chief
Officer continues to give the hardest jobs to the same crewmember, while giving easier jobs to his
friends.

- Which of the options BEST completes the following sentence? '_______ is a form of harassment where
a person or group is made to feel frightened or intimidated through verbal or physical actions that are
unacceptable, hostile or not funny.' Bullying

- A person repeatedly belittles, abuses and uses sarcasm whenever they speak with a colleague, either in
public or private. What common characteristics of harassment and bullying does this behaviour
describe? Persistence

- Which option BEST describes what a person should do if they are being harassed or bullied?
Report the harassment or bullying to the Master or DPA.

- Which option BEST completes the following sentence? 'Bullies tend not to listen. During a direct
confrontation.... repeat what you
have said, clearly and firmly, until it registers.'

- In the module, Ivan inappropriately says to Hector, "well done, you've earned yourself a banana". This
is an example of _______. Racial harassment

- Which option BEST fills the gap in the following sentence? "When you first reliase you are being
systematically picked on, start ______ what happened, where and when it occurred, what was said by
both parties, and how you felt.". Recording
- A female 3rd Officer feels embarrassed and humiliated every time the 2nd Officer touches her hand
and speaks inappropriately about her body. Which of the options BEST describes the 2nd Officer's
behabiour? Sexual harassment

- Why is it important to be sensitive and patient when talking with the complainant or alleged bully.
They may be overly emotional or irrational.

- After receiving a complaint about harassment and bullying, the senior officer explains that they will ask
the complainant a number of questions and write notes. Why does the senior officer do this?
To get many details as possible about the complainant's story.

- The 2nd Engineer regularly makes jokes about Fitter. When the Fitter tells the 2nd Engineer to stop,
the 2nd Engineer says that "it's just a joke". How should the Fitter respond to the 2nd Engineer?
It may be a joke to you, but it is very offensive to me and I would appreciate it if you stop.

- If you have an issue, how can you alert the responsible person to make sure they take time to hear
about your concerns? Select the BEST answer. Captain, I have a serious
concern to tell you. I prefer that we do it in private. Is this a good time?

- How can a senior officer ensure that a complainant will feel at ease when reporting the harassment or
bullying case? They should ensure privacy by
treating it as a confidential matter.

- Which option BEST fills the gap in the following sentence? 'In order to avoid the perception of bullying,
there should be no _____ and no picking on particular crewmembers when assigning jobs'.
Favouritism

- Members of the engine room team believe they are being bullied by the 2nd Engineer because of
unfair allocation of work. What should the 2nd Engineer do to address this situation?
Ensure that there is a transparent system for the fair allocation of work.

- Anyone who harasses or bullies others can break this habit through behavioral changes. What are the
four behavioral tendencies they should consider? Triggers, positive thinking, arousal
signals, emphaty

- Which of the options is an appropriate way to show empathy? If the person

is sitting or kneeling, get down on their level.

- Which option is defined as an offensive, embarrassing, intimidating or humiliating behaviour directed

at a person or group because of his, her, or their skin colour. Racial harassment
- _____ involves the use of electronic media to threaten, humiliate or embarrass a person or a group.
Select the BEST answer. Cyber bullying

- Which of the options are among the nine characteristics protected by the laws of the European Union
and many other countries? Select as many answers as you think are correct.
Sexual orientation. Race.
Religion and beliefs

- Which of the following statements about bullying is TRUE? Select as many as you think are correct?
* Bullying may be carried out through verbal or physical actions. *
Subordinates are capable of bullying their superiors or colleagues. * Bullying may
be done intentionally or not.

- A senior officer initiates intimate advances to a female cadet in exchange for her faster promotion. The
senior officer's behaviour is an example of _____. Sexual harassment

- What should you AVOID when giving details of alleged harassment or bullying behaviour? Making
general remarks about the bully's personality.

- What can a senior officer do to ensure they handle a harassment and bullying complaint properly?
Understand the company procedure for handling harassment and bullying complaints.

- A crewmember makes a complaint about bullying, but responds to questions with very few words and
basic answers. How can the Master dig deeper into the allegations? Asking probing questions in
relation to the previous answers to extract more information.

- Often caused by harassment and bullying, which of the following options are potential negative
consequences for a company? Select as many answers as you think are correct. * Reduced work
performance * Negative publicity
* Crew resignations

- Increased heart rate, increased blood pressure and an adrenaline rush are arousal signals that prepare
a personal for aggressive behaviour. What should a bully do when they experience these signals?
Take a deep breath and attempt to calm down.

- Which of the following situations can be classified as bullying? Select the BEST answer. The Chief
Officer gives corrective feedback to the 3rd Officer for breaching safety procedures, saying that he is not
surprised because the 3rd Officer comes from a lazy and carefree culture.

- Why should a person who is being harassed or bullied seek help and support from other
crewmembers? It helps prevent
from feeling isolated.