ADNAN J.

MALIK
8302 Champion Forest Cr Spring, TX 77379 • (713) 299-0378 • Adnan_J_Malik@yahoo.com

PROFESSIONAL PROFILE
CLOUD/SYSTEMS ENGINEER
RELEVANT SKILLS:
MS Azure, VMWare, vCenter 6.7, Cisco Hyperflex, UCS Manager, Palo Alto, Azure Cloud Computing, Azure
AD, Identity Access Management, Azure MFA, Okta SSO, PowerShell, Active Directory, Kerberos, Disaster
Recovery, SCCM, OpenVAS, HMI, Networks, Switches, Nodes, Domain Controllers, Firewalls, Sensors, IOT
Cellular Communication, Machine to Machine, Designing and Implementing Secure Network Architecture,
Core Image Creation, OSD Debug Tools, SCADA Systems, Real Time Data, ITIL Process, Windows 10, SQL
Database, Gas Turbines, New Process Integration, Agile Environment, Splunk Methodology, Identity Access
Management, Virtual Machine, IS Security, Systems Engineering, Network Security, Firewall Security,
Ports/Pinholes, Windows Imaging design/deployment

Software application: VMWare, vCenter 6.7, ESXi Host 6.5, Active Directory, Service Now, Azure Cloud,
Azure DevOps Portal, SCCM, OpenVAS, Cimplicity, GE iFix, Wonderware, Win 7 Win 10, Win Server
2012R2, Microsoft Office 365, MS Word, MS Excel, MS Powerpoint, MS Outlook; System Management
Server (SMS), MS Office 2003/XP/2007, Microsoft Deployment Toolkit, PowerShell, VBScript, Ubuntu 14.x,
Virtual Machines, Footprints, Vantive Database, Remedy ticket tracking version 6 / 7.5, HPSD, Cloudflare
Security, ACSR Database, Visual Basic, Microsoft Office Suite

Hardware: Cisco Edge Routers, Cisco ASA, Cisco Switches, Firewalls: Palo Alto,Cisco, Barracuda, Fortinet,
OSM/HMI, KVM over LAN, Cellular Devices - (Cisco, Cradle point, Digi, Sierra Wireless, Qualcomm) Dell
Laptops E6410, E6420, M5400, M6600, D610, D620, D630, IBM Laptops T43/T60/T61, Dell
Desktops OptiPlex 755/745/520, Dell PWS T7400/T7500, RAM, Hard Drives, IDE/SATA Drives,
Workstation setups, configuration/troubleshooting of Routers, Network Printers (HP), Cisco VOIP Phones

PROFESSIONAL EXPERIENCE 2000 - 2023:

NFP AT TECHLINK SEPTEMBER 2021 – OCTOBER 2023

Sr. Cloud Infrastructure Engineer

➢ Azure Engineer – Architecture, Integrations, Networking

➢ Nerdio, VDI Host Pools, CloudPCs
➢ Virtual Networks, Virtual Machines
➢ Intune Endpoint Security
➢ Azure Security Center Policies, NSG, Azure Firewall
➢ Sentinel, Log Analytics Workspaces, PowerBI
➢ Monitoring and Support of Servers, Network Connectivity
➢ Storage Solutions – File Storage, Blob Containers, backups
➢ Hybrid Cloud Architecture/Integrations
➢ Azure Migrations from VMWare to Azure
➢ Azure Web Apps, IAM - Okta SSO, MFA
➢ High Availability and Disaster Recovery
➢ Full Environments setup– Prod, QA, Dev

SCGTS AT TSLAI SEPTEMBER 2020 – SEPTEMBER 2021

IT Infrastructure/Systems Engineer
 ➢ Cisco UCS, Nimble, Palo Alto, Barracuda NLB/Cloud Control
➢ O365 Admin - Exchange Hybrid Environment
➢ Active Directory, DNS, GPO, WSUS
➢ Azure AD, AWS Saas
➢ Powershell Scripts for Users/DLs/O365/Exchange Mailboxes
➢ Varonis Security, Lansweeper Mgmt, Carbon Black
➢ Okta SAAS, SSO, AD Authentication, Druva Backups
➢ VMWARE VSPHERE 6.7 , HORIZON 7
➢ VEEAM BACKUPS, NIMBLE CLOUD REPLICATION
➢ SERVER 2012R2, 2016 ENVIRONMENT, VDI-WIN 7, WIN 10

CHEVRON AT STRATEGIC STAFFING SOLUTIONS JANUARY 2020 – AUGUST 2020

IT Infrastructure Engineer

➢ Cisco Hyperflex HX M5 220 Implementation

➢ VMWare Implementation for Production and Lab Environments
➢ vCenter 6.7 – VM Network Management
➢ ESXi Hosts 6.5 – Data Store Mgmt, Image Templates, Clusters
➢ Windows Server 2012 R2, Server 2016, and Linux VMs
➢ HP Host Migration to Hyperflex Using vCenter Migration
➢ Azure DevOps – Agile Sprints
➢ Datacenter Management of Racks in Production and Lab
➢ Cisco Switches – Cisco Fiber Connects, SFPs 40GB
➢ Palo Alto Firewall – Installation and Policy Implementation –Production/Lab
➢ Ansible Tower Automation Implementation and Templates
➢ Powershell Scripts for Users/DLs/Security Groups
➢ Azure Cloud – Hybrid Environment
➢ Cloud vNet – Network Route to On-Prem Hyperflex
➢ ADDS, AAD, DNS, WSUS, RDS, Application Servers – vCenter Image Templates
➢ vCenter Host Clusters, DataStores, Virtual Networks, vSwitches, Clones, DRS

IBM AT EXPERIS AUGUST 2019 – DECEMBER 2019

Sr. Windows Engineer
➢ Security Vulnerabilities and Patches for Windows Server 2012 R2
➢ Assessing breach points and implementing patches and/or updates
➢ Change Requests implementation via Service Now and change window
➢ RDP access, Nessus Scan tool, PowerShell scripts, Registry Modifications, CR Approvals

Realty Inspections JUNE 2017 – AUGUST 2019

Systems Engineer/ IT and Cloud Consultant
➢ Project Management – Network Support OSI Model - Iaas
➢ Assessed and Implemented Migration of On-Premise Infrastructure to Microsoft Azure (Hybrid)
➢ Deployed Automation Services using triggers and serverless functions for Azure Monitoring
➢ Customized ARM Templates, Graph API, BLOB triggers to streamline automation
➢ Encryption of VM HDD via PowerShell, RDP Access to VM’s, Virtual Load Balancers
➢ Migrated Active Directory (on premise) to Azure AD via AD Connect and Federation –
➢ Powershell Scripts to Create Users/Groups – Assign Roles/Devices – Security Groups/DLs
➢ Administration of RBAC for Server Security ,Network Access, License Certificates, Multi-Factor
Authentication, Assign Access to VLAN resources/applications.
 ➢ Configure Azure Backup Vault and Recovery Service Vaults for back up of Workloads and Data,
Configure Azure Monitor and creating Alerts for VM availability
➢ Creating Custom Images for Windows Server 2012 with requisite software and build of VMs
➢ Deployed Cisco Routers/Switches and Firewall for secure LAN/WAN communications
➢ SQL Server Database, Event Hub, Stream Analytics
➢ Azure Log Analytics (OSM Suite) to collect perfmon data and event logs from VMs
➢ Used OpenVAS for deep vulnerabilities’ Scans – correlated patches to vulnerabilities
➢ Remediated CVEs by Deploying Microsoft Updates/ Patches and hotfixes via SCCM
➢ VMWare and Azure Portal – Windows Server 2012R2 Virtual Environment

Granite Services International – (Affiliate of GE) JAN 2015 – MAY 2017

Technical Advisor – Systems Engineer
➢ Controls Engineer for GE Power Generation Plants
➢ Controls Systems Engineer for Domestic and International Site Services
➢ LM2500, TM2500, LM6000, LMS100 Engines, HMI and OSM Programming and Commissioning
➢ Data Historian communication with DCS and Devices on UDH Network
➢ IIOT - Network Communication between Engine Sensors (UDH, TCP)
➢ Mapping GE Engines (annual Maintenance), Site Inspections
➢ Networking TCP to DCS Site Controllers
➢ Cisco Routers, Linksys Switches – Configuration – Secure Connection
➢ RX3I/RX7I Controllers, HMI – Cimplicity, Wonderware – Gas Turbines
➢ Instrumentation – HMI Configurations, IIOT Sensors communication and calibration
➢ Pre-Commisioning, Commisioning, Inspections, First Fire
➢ International Site Controls – (Egypt, Pakistan, Turkey, Hungary, United Kingdom, Mexico)
➢ Firewalls: Fortinet, Barracuda: Configuring Ports for Secure Data Transfer

Genpact Services – Agent for GE Aero NOV 2012 – DEC 2014

Network / Systems Engineer
➢ NPI (New Process Integration) - IIOT
➢ Design and Implement New Process Into Existing Infrastructure
➢ Aero – TCP to OSM Communication and Network Configuration
➢ VMWare – Server Manager – Active Directory Services
➢ Azure Cloud hosting for Virtual Machines and Databases (Lab Testing)
➢ Azure VNET configuration of multiple networks – Access Control
➢ International Deployments of Routers/Switches Configured onto Domain Controller
➢ VLAN Configuration, Port Access, Telnet Configuration, WAP’s
➢ Remote Monitoring and Diagnostics (RM&D) Implementation End to End
➢ Deployed Microsoft Updates/Patches via SCCM
➢ Scheduled OpenVAS Vulnerabilities Scans to remote Servers
➢ Managing/Maintaining Global Network Infrastructure
➢ Historian Data Monitoring and Access for Remote Users
➢ Verification of All Nodes Online and Functional through Whats Up Gold
➢ Decommissioning of Cisco Router and Switches as needed
➢ Installation, Upgrades, Procurement of Global Network Infrastructure
➢ Cimplicity, Wonderware, SCADA, HMI Pointbridge
➢ IOT Cellular Connectivity – Domestic/ International
o ATT Static and Dynamic IP Address SIM Cards
o Verizon Static and Dynamic IP Address SIM Cards
o Integration of Cellular Modem into OSM
o Deployed Cellular M2M Connections to Field Locations
o Cisco Integration into Network Security for Cellular Connections
o Machine to Machine Services (M2M)
o ATT and GE Contract Approval for M2M Remote Services – IOT
 o Remote Services Management of Test Sites

EXXONMOBIL, HOUSTON, TX (CONTRACT) JUNE 2009 –NOV 2012

Onsite IT Systems Specialist
➢ Windows XP, Windows 7 Enterprise – Full Support
➢ Windows 7 Migration for All Exploration VIP’s
➢ Corporate Client Support / VIP Support
➢ Exploration Department Support – 4 buildings (3500 Users)
➢ Desktop/Laptop Full Support – Deploy/ Installs, Wacom Tablets
➢ Active Directory –Users/ Security Groups/Domain Controllers, Join/Move Machines
➢ PC Imaging, Roaming Profile Support, SharePoint Configuration and access support
➢ Wireless Support, Cisco Any Connect, VPN/iPass,Air Cards etc.
➢ Windows XP Migration to Windows 7
➢ Lotus Notes Migration to MS Outlook 2010
➢ Hardware Upgrades – All Dell PC Environment, HP Network Printers
➢ Unix/Linux Hardware Support, Redhat, Ubuntu, Cisco VOIP Phones
➢ Citrix XenApp version 11/ Terminal Server Remote Desktop Assistance
➢ SCCM Client, Remedy Ticket Tracking

STALLION OILFIELD SERVICES, Houston, TX MARCH 2008 – MAY 2009

IT/Network Support Analyst
➢ Windows XP Professional Environment - Full Support
➢ Networking/ Cisco VOIP, Group Policy
➢ Remote Desktop resolutions for Offsite Employees via Windows Remote Assistance/ Terminal
Server/ Go To Assist
➢ Office 2007 Full Support: Upgraded a large percentage of employees from Office ‘03 to ’07 in
collaboration with team
➢ Outlook 2007: Setting up new users, adding additional mailboxes, setting up PST Files
➢ Active Directory: Creating new user accounts, granting group policies, providing Network Drive
Access for alternate sites, resetting Windows Passwords,
➢ Using Blackberry Manager to setup new Users and grant rights, Remotely Locking/Unlocking
Blackberries, resetting access passwords
➢ Full Blackberry Support: Enterprise Activation, Reloading the OS.
➢ Citrix Access Manager: Refreshing/Ending Sessions, Switching to alternate servers
➢ Citrix XenApp 11.0 Support
➢ Air card Support: Activating End Users AT&T Air cards
➢ Imaging PC’s via Company Network
➢ New User Set-ups/ De-Activating Users
➢ Processing Termination Requests
➢ Software Upgrade Deployments via SMS
➢ Network Printer Support/Printer Sharing
➢ Local Printer Installations
➢ Backing up Hard Drives
➢ Scanner Support
➢ Minor Support of: Great Plains, Image Now, RTMS
➢ Managed Inventory and Shipping for IT Department

CONTRACT POSITIONS 2004 – 2007

B.P. (British
Petroleum) 2007
Desktop Support Analyst / Project Lead
➢ 2nd Level Support for Trade Floor Experts.
 ➢ Supporting Traders on the BP high profile users Floor.
➢ Providing fast hands on resolutions to clients dealing with Hardware/Software. Received tickets
through Remedy 6. Supported Full Windows XP Professional, all aspects.
➢ Network Printers/ Mapping Troubleshooting. Network Scanning.
➢ Dual/Triple/Quadruple+ Monitor setups for Traders. KVM Switches. Blade systems, Clear Cube.
➢ Proprietary Trader software support (ie. Bloomberg, Business Objects,)
➢ New User Set-Ups, Deactivating Users.
➢ Imaging Laptop/Desktop PC’s using Norton Ghost Server, Backing up Hard Drives.
➢ Upgrading Hardware/Software for end users, Data Transfers, Ghosting hard drives.
➢ Project Lead for Service Release 2. Responsible for upgrading 1,200 clients PC’s with service
release 2.
➢ Used Altiris Client and SMS for software delivery of Service Release 2.
➢ Coordinated with clients regarding upgrade of their PC’s. Received Global Recognition within BP for
managing this project in a timely manner with very few incidents.
➢ Handled approximately 7-10 remedy tickets daily escalated by helpdesk.

EPOCH WELLS SERVICES 2006 – 2007

Support Engineer
➢ Software: Rigwatch 8.X, Rig Report 3.8.X, My Wells, Citrix/ Remote Administration.
➢ Networking: Cisco 1800, Switches, Wireless Access Points, telnet configurations, port access,
internet access, wiring configuration, VLAN configuration, static IP assignment.
➢ Hardware: MotoSAT Satellites: wiring, D3 Datastorm configuration, self-pointing alignment,
coordinating through Hughes TAG, enabling Private Network access to rigs.
➢ Overall: Coordinating rig ups/rig downs, calibrating sensors: hook load, PVT, strokes, weight on
bit, RPM, Rotary Torque etc. PACE rigs: enabling Rigwatch to work along with H&H HMI
monitoring software through PLC network sensors. Working with Tool pushers and Company Men.

Provided technical guidance to Drilling staff with proprietary depth perception (Rig Watch), drill
monitoring and real time statistical data software.(My Wells). Trouble shot (Rig Report) daily rig status
and time log software. Provide technical guidance on Cisco hardware and IOS issues to
support peers(routers, catalyst switches and wireless access points).Provided Satellite communications,
to remote rig locations on and off shore, using MotoSATSatellites (automatic search):
wiring, D3 Datastorm configuration and manual pointing alignment. Coordinating commission and
decommission through Hughes (Directway TAG), enabling Private Network access to rigs. Provided
remote trouble shooting using Citrix Metaframe remote administration,(password resets and account
authorizations). Coordinating rig ups/rig downs, calibrating sensors: hook load, PVT, strokes, weight on
bit, RPM, Rotary Torque etc.

GETRONICS CORPORATION 2005

Helpdesk Analyst
➢ Windows 2000/XP Professional: Office 2000/XP: advanced windows configuration and thorough
troubleshooting, Remote Assistance, Net-meeting, remote desktop sharing, IP configuration, installing
network printers, device manager, network connections, creating users and accounts, static/dynamic
setup of TCP/IP, IE 6, enable/disable proxy settings, dial up proxy settings, Advanced Internet
Explorer configuration
➢ Active Directory: Unlocking accounts, resetting windows login passwords, logging in with admin
login and caching credentials for remote users
➢ Lotus Notes R5/ 6: configuring location documents, creating new server connection, initial setup with
new notes id, password resets, replication issues, address book, database troubleshooting/access
control, remote use, archive setup, database recovery
 ➢ VPN: Checkpoint SecureClient application, restarting services for vpn, configuring location profiles,
updating sites, rebinding adapters, remote internet connectivity, wireless and cat5,
reinstalling vpn software, Dial up Vpn and High Speed remote connectivity, configuration
of vpn dialer, synchronization of Secure Client Token, resetting PIN access, recreating account for
RSA Token
➢ Password Resets: SAP, CHARMS, ACTIVE DIRECTORY, LOTUS NOTES, HPSD, ON-BASE,
TOKEN for VPN, Citrix Metaframe Server,
➢ Ticketing System: HPSD, S-cubed, Vantive
➢ Handled approximately 30-50 inbound calls daily.

TIME WARNER CABLE 2004

Technical Service Representative
➢ Providing Support to customers using Road Runner High-Speed Internet
➢ Connectivity using Toshiba/Surfboard Cable Modems, configuration of initial connectivity software
setting up usernames and passwords, re-setting passwords, remotely resetting end users modem and
refreshing IP addresses, inside wiring connections, modem light sequence, DOCSIS interactive
modem software
➢ Windows 98SE, ME, 2000, XP, Microsoft Outlook Express
➢ Support for Linksys wireless home networks, configuration of wireless USB adapter software,
router interface configuration, updating firmware, WEP key settings, SSID settings, assigning
Static IP address to router
➢ Customer Support on Video Cable issues involving cable converter box, high definition converters,
digital video recorders, inside wiring, HDTV wiring installation, Coaxial, DVI, and Component
Cables
➢ Supporting interactive guide software and I-Control features, customer education
➢ Digital Phone Support using Voice over IP Modems, installation, wiring, configuration, Scientific
Atlanta modems, acknowledging availability to customers area
➢ Creating Trouble tickets using ACSR Database, following up on trouble calls
➢ Inbound 80-100 calls daily

EPSON PRINTERS INC, 2004

Technician/ Customer Service Representative
➢ Installation of actuators for display models of Epson printers
➢ Maintenance of display printers in multiple vendor locations, (Best Buy, CompUSA, Microcenter,
Fry’s)
➢ Customer Education on printer specs
➢ Customer Service Rep onsite to answer and explain any technical questions and printer capability
questions
➢ Setting up end unit displays at new-store opening locations and as new model printers come into the
market
➢ All-in-ones, Scanners, Photo printers
➢ Providing new printer education to store employees and managers

FXI CORPORATION, Houston, Texas 2002 - 2004

Help Desk Agent/Team Lead
➢ Team Lead for night shift, familiarizing 1st Tier Tech's with Linksys home network, using
teamwork and leadership providing hundred percent resolution to all issues concerning scope of
support
➢ Trouble tickets handled through Remedy based tracking system
 ➢ Monitored Follow-up calls and handled confirmation via Lotus Notes email
➢ Windows 98/ME/XP, Basic installation of DSL modems and configuring software for modems,
checking signal to noise ratio, upstream and downstream bit rate,
for Actiontec, Westell, Speadstream, and Broad-Band Blaster modems, checking physical
installation of wiring, testing modems for possible defects
➢ System Management Server (SMS), during night shifts, monitoring tier 1 techs activities and
providing assistance on their pc's remotely
➢ Installation of NID -Splitters, helping onsite technicians with wiring instructions to bypass present
alarm on customers property, enabling DSL signals to flow freely away from alarm signals on same
phone line
➢ Inbound and outbound calls daily providing guaranteed resolutions per SLA
➢ Helpdesk for onsite technicians with installation and configuration of Linksys routers (Wireless and
HPNA) on home networks running AOL software, configuring router to be used with AOL software,
for wireless, enabling Wep Key settings and SSID, configuring client pc's to be on same signal as
base computer, allowing multiple pc's to be online simultaneously through DSL
➢ Support for Qwest and DSL.NET accounts using Cisco Routers
➢ AT&T T-1 Circuits, providing tier 3 support of initial T-1 installation, running from 66 block to
demarcation and then to the NPE, keeping the customers CSU|DSU intact, and support on Cutover
from other company's circuits to AT&T circuits
➢ AT&T Maintenance of T-1 circuit, finding problem anywhere from the single dual card or the
housing, or the wiring of the installation and also replacing defective equipment
➢ Qwestzone installation: installation of Cisco/Netopia router, configuration of the router, branch
office testing, static/dynamic configuration
➢ Covad migration installations, installing Netopia/Zycel routers, configuration of the routers,
static/dynamic configuration, testing connection, running IW within scope of work, cat5, cat3, RJ-
45, RJ-48x, straight through/crossover cabling
➢ Cybera migration testing and installation, providing sync at customers premise, extending demarcation
to customers location, bringing DSL signal to customers suite or office

CONVERGYS 2000 – 2001

Computer Technician/Team Lead (Second and third level technical support)
➢ Provided helpdesk support for two major PC manufacturers (Gateway and Compaq).
➢ Issues included all hardware devices and software application issues concerning mainly
Win95/98/ME/3.X.
➢ Averaged about 60 inbound and outbound calls daily.
➢ Made follow up calls to resolve issues not solved by 1st or 2nd tier technicians.
➢ Used Vantive Help Desk ticket system for trouble calls and Database program to order
new/replacement computer part for the customers.
➢ Researched on hardware and software issues and provided solutions to 1st tier technicians.

EDUCATION:

North Harris Montgomery College

Completion of Core Class Requirements to pursue bachelor’s degree in business

University of Houston
Pursuing bachelor’s degree in Business Administration