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Questionare

This document contains a questionnaire for a study on customer satisfaction with home loans from Hero Housing Finance compared to other competitive finance companies. The 19 question survey asks respondents for their name, address, contact details, demographic information, home loan history, reasons for taking a loan, satisfaction levels, and suggestions for improvements.

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Rupali Patil
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38 views4 pages

Questionare

This document contains a questionnaire for a study on customer satisfaction with home loans from Hero Housing Finance compared to other competitive finance companies. The 19 question survey asks respondents for their name, address, contact details, demographic information, home loan history, reasons for taking a loan, satisfaction levels, and suggestions for improvements.

Uploaded by

Rupali Patil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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QUESTIONNAIRE

Dear Sir/ madam

I am Rupali doing MBA from mumbai University. I m preparing a project on “ANALYSIS ON


CUSTOMER SATISFACTION ON HOME LOANS IN HERO HOUSING FINANCE
WITH OTHER COMPETATIVE FINANCE”.. For this I have designed a Questionniare to
know your views and satisfaction level of home loans .please fill the given as per your thinking
and experiences with this. I will be thankful to you for this.

Name:-RUPALI SURESH PATIL ……


…………………………………………………………………..

Address:-…PALGHAR,WEST,401404
………………………………………………………………..

Contact No :-8446496581……( O)……… ……… (M)………………………

City:- PALGHAR ………...............Pin:-401404…………………

.State: ………………MAHARASHTRA……….

1. Name: ____________________

2. Age:
(a) Below 30 (b) 30-40 (c) 40-50 (d) Above 50
3. Occupation:
(a) Professional (b) Self-employed (c) Salaried
(e) Others

4. Which income group do you belong? (Per annum)


(a) Below 2 lakhs (b) 2-4 lakhs
(c) 4-6 lakhs (d) 6 lakhs and above

5. Have you ever taken Home loan before?


(a) Yes (b) No

6. If yes, from which Bank/company?


(a) ICICI (b) HDFC (c) UTI
(d) Centurion bank of Punjab (e) others

7. Are you Satisfied with the services provided? (on 5 point scale)
_____________________________________________________________________

Highly dissatisfied Neutral satisfied highly dissatisfied


dissatisfied

8. While taking loan, which things attract you the most?


(a) Interest rates (b) Service Provided
(c) Pay back period (d) Schemes
(d) Others

9. Even if the Interest rate is high for the personal loans, you will go for it?
(a) Yes (b) No

10. How much loan amount you took?


(a) Less than 1 lakhs (b) 1-5 lakhs
(c) 5-10 lakhs (d) more than 10 lakhs

11. Even if the Interest rate is high for the Home loans, you will go for it?
(a) Yes (b) No

12. Do you own a home…?


Yes [ ] No [ ]
If Yes, then, Proceed………

13. Have you get it financed?


Yes [ ] No [ ]
If Yes, then, proceed……..

14. What is reason for getting it financed?


1. Non availability of funds [ ]
2. Reluctance to pay cash in on go [ ]
3. Tax benefit [ ]
4. Any other (please specify) .........................................

15. From which of the following banks/ company you have got if financed?
Any other (please specify) ...........................................

16. From where have you got information about home loans scheme?
(Check list)…………………..
Newspapers [ ] Magazines [ ]
Hoarding/banners [ ] Word of mouth [ ]
Any other (please specify)...........................................

17. What problems did you face while getting home loans?
a. Lack of knowledge
b. Procedural delays and non cooperation
c. Any other (please specify) ........................................

18. Did you face any problem after sanction of loan?

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

19. What suggestions do you want to give for improvements in home loans Scheme?

______________________________________________________________________

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