Memo Implementation of IMIS Feb 2024

OFFICE OF THE UNIVERSITY REGISTRAR
TO : All Students
FROM : University Registrar
DATE : 21st February, 2024
SUBJECT : Implementation of the New Integrated Management

Information System for Registration
I am pleased to announce the rolling out of our new Integrated Management

Information System (IMIS) as we begin the 2024 Academic Year. The new
home-grown system is aimed at enhancing and streamlining students’:
a) Registration;
b) Results management;
c) Service requests; and
d) Fee payment experience.
The system is part of our 2021-30 Strategic Plan implementation process

under the first pillar: Optimum Students Experience. It represents a
significant advancement in our efforts to make your academic journey as
smooth and efficient as possible.
Students are therefore reminded that, beginning from this Semester, we

will be using the new system available at sms.mzuni.ac.mw for
registration, results management and students’ fees payment processes.
Students’ information has been migrated from the old system to the new
system. Login credentials are being sent to each student’s MZUNI email
account. Students who have not received the credentials yet should not
worry. These will be received before end of business tomorrow, 22nd
February, 2024.
Please note the following key procedures for using the IMIS, especially
concerning fee payment and registration:
1. For those using NBS Bank, we have fully integrated our systems to
ensure that your fee payments are reflected instantly in your student
accounts. This means there is no longer a need to visit the Finance
Department for payment clearance, as the system automates this
process, saving time and reducing manual verification hassles;
2. For students using other banking services (NBM, FDH, FCB), the
procedure requires a few more steps but is designed to be as
straightforward as possible:
a) After making the fee payment, you will need to first log into the
IMIS to create an invoice for your payment. The invoice creation is
automatically generated at login. Therefore, you are not required
to do anything for the invoice to be created;
b) Following this, you must open a finance support ticket at

support.mzuni.ac.mw, and attach your proof of payment.
Remember to include your Student ID number in the ticket
heading. It is crucial to use your official MZUNI email for this
process, as requests from non-MZUNI emails will not be processed;
c) Wait for your payment to reflect in your student account. The

Finance team aims to respond to all tickets within a maximum of
48 hours to verify and reflect your payment in your student
account;
d) Note that the system is fully automated to decide whether you have
fulfilled your financial and academic obligations to allow you to
register. Kindly follow the instructions provided by the system; and
e) To register, log into the system and click on the registration link.
A prepopulated list of this semester’s courses will be displayed with
a Register button. Cross-check if the list contains all the courses.
If not, contact the respective Head of Department for assistance.
These changes are part of our ongoing commitment to leveraging

technology to improve students’ educational experience.
Adapting to new systems comes with its own challenges. However, a

supporting team is in place to assist students every step of the way. Should
students face any issues or have questions about the new system, they
should not hesitate to contact the support team through the provided
channels as follows:
a) Face-to-face students may wish to send an e-mail to

student-finance@mzuni.ac.mw; while
b) ODeL students may send an e-mail to

odelstudentsfinance@mzuni.ac.mw.
However, please log onto student portal above before you write an email.
Kindly note that WhatsApp messages will not be attended to.
Considering that all continuing students will be able to access their end of
last semester academic assessment by close of business today, continuing
students should be able to register smoothly from Thursday, 22nd February
2024. Registration will close for all students by mid-night of Sunday, 10th
March 2024.
We will appreciate to receive your valued feedback as you experience the

new system. Your feedback will be extremely useful for our continuous
improvement and better service.
Your cooperation and understanding as we transition into this new system

is greatly appreciated - towards the MZUNI We Want!
YONAMU NGWIRA
UNIVERSITY REGISTRAR
CC: Vice-Chancellor
Deputy Vice-Chancellor
University Librarian
University Finance Officer
Directors
Deans of Faculty
Dean of Students
Heads of Department
Assistant Registrars
All Staff

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OFFICE OF THE UNIVERSITY REGISTRAR

FROM : University Registrar

DATE : 21st February, 2024

SUBJECT : Implementation of the New Integrated Management

I am pleased to announce the rolling out of our new Integrated Management

The system is part of our 2021-30 Strategic Plan implementation process

Students are therefore reminded that, beginning from this Semester, we

b) Following this, you must open a finance support ticket at

c) Wait for your payment to reflect in your student account. The

These changes are part of our ongoing commitment to leveraging

Adapting to new systems comes with its own challenges. However, a

a) Face-to-face students may wish to send an e-mail to

b) ODeL students may send an e-mail to

We will appreciate to receive your valued feedback as you experience the

Your cooperation and understanding as we transition into this new system

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