Welcome on board

This is a step-by-step guide to support you with all your

shipping requirements.
At FedEx, we aim to provide you with an outstanding
experience for each and every transaction.
 FedEx Services 03
– Domestic Services 03
– International Services 04
– Value-Added Services 05
Rates & Transit Times 07
– Fuel Surcharge 08
Packaging Solutions 09
– Packaging Tips 11
Automation Tools 12
FedEx User ID and Password 12
Scheduling Pickups 13
CONTENTS Air Waybill 14
– Packaging and Shipment Details 15
– Billing Details 16
FedEx Global Trade Manager 19
Commercial Invoice 20
FedEx Tracking 21
Other Tracking Options 22
FedEx Mobile App 22
FedEx Delivery Manager 23
FedEx Delivery Signature Options 24
FedEx® Global Returns 26
More Information 26
Condition of Carriage 26
 FedEx Services
Domestic Services
At FedEx, our commitment is to meet your expectations for speed, reliability and ease of use. With our time-definite, door-to-door, overnight domestic service
with same-day pickup serving the whole of the UAE, you can always count on us to get your urgent shipments to their destination on time, every time.

Service Description Transit Times Service Features

FedEx Standard An express time-definite, Next day by 8:00 pm

Overnight customs-cleared (when required), • Ship multi-piece consignments on a
door-to-door service for packages single Air Waybill (AWB) as long as
from and to the UAE, designed for each individual piece does not exceed
shipments of any weight where 68 kg in weight
• Track online and get proof of delivery via
individual pieces may weigh as
much as 68 kgs. fedex.com/ae Go online to
•
•
Get FedEx Money Back Guarantee(1)
Avail additional value-added services(2)
get rates
Go to fedex.com/ae under
'Shipping' or click directly on the
FedEx 1Day An express time-definite, Next day by 8:00 pm NB: Dangerous goods, perishables and other items classified as
'Rate & Transit Times' icon.
restricted and prohibited commodities will not be accepted(3)
Freight customs-cleared (when required) You can also get quotes using the
door-to-door service for freight
FedEx Mobile app – see page 22.
shipments from and to the UAE,
designed for heavyweight
shipments where individual pieces
may weigh as much as 1,000 kgs
per piece.

Note: (1) FedEx Money Back Guarantee: complete details are available in our Conditions of Carriage.
(2) FedEx offers value-added services on FedEx Standard Overnight. To know more, visit fedex.com/ae
(3) Please refer to the FedEx UAE Conditions of Carriage on fedex.com/ae for the complete list of commodities.

3
International Services
FedEx Express offers a flexible range of international express services for reliable, time-definite, door-to-door, customs-cleared delivery to over 220 countries
and territories worldwide.

Service Description Transit Times Service Features

FedEx International First Whenever you need the fastest transit time An early morning delivery • Proof of delivery
with an early morning delivery, use FedEx service typically in 1 to 2 • Money Back Guarantee
International First and benefit from a business days • Shipment tracking
premium, door-to-door customs cleared and • Customs clearance included
time-definite service.

FedEx International Fast, time-definite, customs-cleared, door to Delivery typically within • Proof of delivery
Priority door service for sending documents and 2 to 3 business days, by • Money Back Guarantee
shipments up to 68 kg per unit. the end of business day • Shipment tracking
• Customs clearance included

FedEx International Fast, time-definite, customs-cleared, Delivery typically within • Proof of delivery
Priority Freight premium air freight service. At least one item 2 to 3 business days • Money Back Guarantee
must weigh over 68 kg or exceed the • Shipment tracking
maximum dimension for FedEx International • Customs clearance included
Priority service.

FedEx International Economical, time-definite, customs-cleared, Delivery typically in 3 to 6 • Proof of delivery

Economy door-to-door service for worldwide business days • Money Back Guarantee
shipments • Shipment tracking
up to 68 kg per shipment. • Customs clearance included

FedEx International Economical, time-definite, customs-cleared, Delivery typically within 3 • Proof of delivery
Economy Freight air freight service. At least one item must to 9 business days • Money Back Guarantee
weigh over 68 kg or exceed the maximum • Shipment tracking
dimension for FedEx International Economy • Customs clearance included
service.
Pickup and delivery options include
door-to-door, door-to-airport, Note:
airport-to-airport and airport-to-door. • To check the service availability and transit times, go to
‘Get Rates & Transit Times’ on fedex.com/ae or call FedEx
FedEx 10kg Box Easy to assemble, convenient boxes offering Delivery typically within • Express delivery service to over 220 Customer Service at 800 FedEx (800 33339).
FedEx 25kg Box optimum protection during transportation. 2 to 3 business days, by countries and territories worldwide. • For details on the Money Back Guarantee, go to
This flat-rate pricing option uses FedEx the end of business day FedEx Conditions of Carriage.
International Priority service. • Maximum declared value may vary depending on the
country/territory of destination. For more information, call
FedEx Customer Service at 800 FedEx (800 33339).

4
Value-Added Services
You can customize your shipment to your needs (or the needs of your recipients) with value added services from FedEx Express. The following are descriptions of the fees.

Service Definition Fees(2) (AED)

Dangerous Goods(1) FedEx Express Dangerous Goods services allow the shipping of regulated dangerous FedEx International Priority
Only available substances and materials including door-to-door delivery and customs clearance. • ADG: AED 3.7/kg(3)
on express services. (minimum AED 235)
Applicable fee depends on the Dangerous Goods type:
• IDG: AED 2.1/kg(3)
• Accessible Dangerous Goods (ADG)
(minimum AED 160)
The content of package must be accessible during transit for security reasons.
• DI: AED 1.1/kg(3)
• Inaccessible Dangerous Goods (IDG) (minimum AED 28/shipment)
The content of package does not have to be accessed during transit and can be
mixed with other freight. FedEx International Priority
• Dry Ice (DI) Freight
Dry ice is a hazardous commodity that requires special handling, subject to • ADG: AED 3.7/kg(3)
simplified regulations. This means it can be offered in locations where fully (minimum AED 235)
regulated Dangerous Goods services are not offered. • IDG: AED 2.1/kg(3)
In case a shipment contains both Dry Ice and Dangerous Goods, only the respective (minimum AED 160)
Dangerous Goods surcharge applies. • DI: AED 1.1/kg(3)
(minimum AED 28/shipment)
Give your
Please refer to FedEx Express Conditions of Carriage
(fedex.com/ae/services/terms/) and the Dangerous Goods section on fedex.com/ae. customers more
Diplomatic Bag
convenience
We accept diplomatic shipments between embassies and consulates of the same Free
(Diplomatic Mail)(1) country/territory for delivery by International Priority service. As per the Vienna Your customers can receive their
Convention of 1961, Diplomatic Bags receive diplomatic immunity from inspection or shipments when and where it is
delay. convenient for them, through
FedEx Delivery Manager.
FedEx Electronic With FedEx Electronic Trade Documents (ETD) you can streamline your international Free For details, see page 23.
Trade Documents shipments by uploading your customs documentation electronically. ETD reduces the
amount of paper you print for each shipment, allows for faster pickup and helps to
pre-clear your shipments, reducing the risk of your shipment being delayed in customs.
ETD feature needs to be activated within your automated shipping tool.

FedEx® Global Returns Create return or import shipping labels on your computer or shipping system. Then Free
or FedEx Import simply print and provide the label to your customer or send it as PDF via email.
Shipping Print Label(1)

FedEx® Global Returns Create return or import shipping labels and allow your customers to access these AED 4/label
or FedEx Import electronically and edit them as needed.
Shipping Email Label(1)

(1) Service availability and transit times may vary. Please call Customer Service for service availability and precise transit times in your area.
(2) All fees are exclusive of VAT.
(3) The full rate per kilogram will be charged for any part kilogram.
5
Value-Added Services (continued)
Service Definition Fees(2) (AED)

FedEx International A fee applies to FedEx International Broker Select (BSO) shipments when all of the AED 5/kg(3)
Broker Select Option(1) following occur: (minimum AED 46)
• A broker (other than FedEx Express or FedEx Express designated) clears the
shipment.
• FedEx Express picks up the shipment at the customer’s broker location and
delivers it to the final consignee.
• The consignee’s location is served by a different clearance point than the broker’s
clearance point.

FedEx Priority Alert(1) FedEx Priority Alert (FPA) is a specialized, fee-based and contract-only service specifically FedEx International Priority:
designed for customers requiring a high degree of shipment visibility and delivery AED 4/kg(3) (minimum AED 100)
compliance. By combining special boarding, enhanced shipment status tracking and FedEx International Priority Freight:
operational recovery procedures, FPA provides a totally reliable solution for your AED 4/kg(3) (minimum AED 100)
shipment.
FedEx Priority Alert Our FedEx Priority Alert Plus (FPA+) service includes all the features of FPA as well as FedEx International Priority:
PlusTM(1) pro-active intervention capabilities for temperature sensitive shipments. With FPA+, AED 5/kg(3) (minimum AED 124)
re-icing, gel pack replenishments & cold storage are included as standard in the service. FedEx International Priority Freight:
AED 5/kg(3) (minimum AED 124)

On Demand Care(1) On Demand Care (ODC) is a fee-based service for non-food items providing intervention FedEx International Priority
services such as Dry Ice replenishment and gel pack reconditioning/exchange, to protect and FedEx International Economy:
the integrity of temperature-controlled shipments delayed in-transit. AED 19/kg(3) (minimum AED 480)
This service is not available at all locations. This service is not guaranteed and is subject FedEx International Priority Freight and
to the identification of the shipment and must be booked via Customer Service. FedEx International EconomyFreight:
AED 19/kg(3) (minimum AED 480)

Hold at FedEx Location(1) As an alternative to a business or residential delivery, you can choose Hold at FedEx Free
Location (HAL), and have recipients pick up their shipments at a FedEx Express location.
For more details, contact FedEx Customer Service at 800 FedEx (800 33399).

FedEx Customs FedEx Express offers a seamless standard customs clearance process to enable on-time You can find more information on
Brokerage Services delivery of your goods. We also offer a range of specialised inbound clearance solutions fedex.com/ae/ancillaryservices
subject to an additional fee (VAT may apply at the applicable rate).

Collect On Delivery (COD) FedEx Express offers a Collect on Delivery (COD) service for shipments within the UAE,
which enables you to do business with consumers opting for cash on delivery. You
designate the amount for FedEx Express to collect when the shipment is delivered. The
amount is collected and then remitted to your bank account. The availability of this service
requires the creation and set-up of a specific COD account. Please contact your Sales
representative or Customer Service to have the service enabled for your business.
Coverage:
The service is available for domestic shipments within the United Arab Emirates.

(1) Service availability and transit times may vary. Please call Customer Service for service availability and precise transit times in your area.
(2) All fees are exclusive of VAT.
(3) The full rate per kilogram will be charged for any part kilogram.
6
 Rates and Transit Times 2. Package and Shipment Details
1 Enter the package details: type of packaging, number of packages, weight and ship date.
To get transit times and rates, follow the simple instructions detailed below. Start by going 2 Select "I'm shipping to a residence", if you are shipping to a residential address.
to ‘Get Rates & Transit Times’ on fedex.com/ae, on the main menu under ‘Shipping’.
You don't need to login for this. However, in order to view your personalized rates you 3 Click on "Show Rates" to see the services available and the applicable quote and delivery times.
need to login first.
Please refer to page 12 for instructions on how to create User ID and password.

1. From / To Section
1 From: Enter the address details – location of origin (postal code or city).
2 To
To: Fill in the details of the destination location (postal code or city).

7
3. Rates and Transit Times Details Fuel Surcharge
1 Service options, applicable rates and delivery times are displayed. Go to fedex.com/ae/fuelsurcharge to get updated information on the fuel
surcharges applicable on international and domestic shipments.
2 You can see the rate breakdown by clicking on the arrow next to the orange button.
3 Choose your preferred option and finalize the shipment.

Go online to get
quotes for rates
and transit time
quotes
Go to fedex.com/ae and select
'Get Rates and Transit Times'
from the Shipping Tab

8
 Packaging Solutions
Choose from our range of ready-to-use, self-sealing packaging in a choice of shapes and sizes. They are available free of charge for your international shipments with FedEx Express.

Shipping Need Our Solution Weight

WeightLimit
Limit Shipping Need Our Solution Weight Limit

Packaging for standard-size FedEx Envelope (window)*

(window) Boxes in a variety of sizes FedEx Small Box
• Holds up to 60 unfolded pages of standard A4 paperwork. • Self-assembly box designed to hold a single reel of
and legal-size documents • Total weight (including contents, documentation and the magnetic tape, small documents, catalogs, file folders,
envelope) must not exceed 500 gm. videotapes and CDs.
• The special FedEx Envelope rate only applies 500 gm • Mark the 'FedEx Box' box in Section 5 of the
up to 500 gm. International Air Waybill. 9 kg
• Tick the 'FedEx Envelope' box in Section 5 of the • Internal measurements: Height 27.6 cm,
International Air Waybill. Width 31.1 cm, Depth 3.8 cm.
• Internal measurements: Height 24.1 cm, Width 31.8 cm. • Weight limit: 9 kg.
• The minimum weight charged is 1 kg.
Tear- and water-resistant
FedEx Pak*
Pak
packaging • For larger documents or other compact items. FedEx Medium Box
• Total weight (including contents, documentation and • Self-sealing box designed for binders, books or large
packaging) must not exceed 2.5 kg. documents.
• A special FedEx Pak rate applies up to 2.5 kg. 2.5 kg • Mark the 'FedEx Box' box in Section 5 of the
• Mark the 'FedEx Pak' box in Section 5 of the International Air Waybill. 9 kg
International Air Waybill. • Internal measurements: Height 29.2 cm, Width 33 cm,
• Internal measurements: Height 30.5 cm, Width 39.4 cm. Depth 6 cm.
• Weight limit: 9 kg.
• The minimum weight charged is 1 kg.
FedEx Padded Pak*
Pak
• Oversized envelope intended for heavier documents FedEx Large Box
that require additional protection. 2.5 kg
• Self-sealing box designed for large stacks of paper,
• Special FedEx Pak rate applicable. computer print outs, machine parts, etc.
• Internal dimensions: Height 29.8 cm, Width 39.3 cm. • Mark the 'FedEx Box' box in Section 5 of the
International Air Waybill. 13 kg
• Internal measurements: Height 31.4 cm,
FedEx XL Poly Pak*
®
Pak Width 45.4 cm, Depth 7.6 cm.
• Water-resistant packaging for soft, light and bulky • Weight limit: 13 kg.
shipments. • The minimum weight charged is 1 kg.
• Total weight (including contents, documentation and
packaging) must not exceed 2.5 kg.
• A special FedEx Pak rate applies up to 2.5 kg. 2.5 kg FedEx A4 Box
• Dimensional-weight pricing is applicable for FedEx • Self-sealing box designed for customers who ship items
Pak shipments exceeding 940 cubic inches or 15,400 internationally where the style is preferred.
cubic centimeters in volume. • Mark the 'FedEx Box' box in Section 5 of the
• Mark the 'FedEx Pak' box in Section 5 of the International Air Waybill. 9 kg
International Air Waybill. • Internal measurements: Height 34.9 cm,
• Internal measurements: Height 44.4 cm, Width 52.7 cm. Width 46.2 cm, Depth 7.6 cm.
• Weight limit: 9 kg.
*Not applicable for FedEx International Economy Service • The minimum weight charged is 1 kg.
9
 Packaging Solutions (continued)

Shipping Need Our Solution Weight Limit Shipping Need Our Solution Weight Limit

Packaging for plans, FedEx Tube Packaging to ship FedEx Clinical Pak
• Self-sealing tube ideal for drawings, blueprints, • Use this plastic overwrap for non-infectious clinical
posters, fabric rolls, charts charts, photographs, fabric samples and any other
non-infectious specimens samples after they are inserted into a sturdy inner
or blueprints items that are better rolled than folded. container.
• Mark the 'FedEx Tube' box in Section 5 of the • Properly packaged clinical-sample shipments smaller
International Air Waybill. than Height 10.2 cm x Width 17.8 cm x Depth 5.1 cm
9 kg must be shipped in the FedEx Clinical Pak overwrap. 9 kg
• Internal measurements: Height 96.5 cm,
• Mark the 'Other' box in Section 5, of the International
Width 15.2 cm, Depth 15.2 cm. Air Waybill or select “Your Packaging” when creating
• Weight limit: 9 kg. a label with our automation tools.
• The minimum weight charged is 4 kg. • Inside dimensions: Height 36.2 cm x Width 45.1 cm.
• Weight limit: 9 kg.
FedEx 10kg Box and FedEx 25kg Box
• Strong boxes to help your shipments arrive in good shape. Packaging for Biological FedEx UN 3373 Pak
• For a flat rate, you can ship these double-walled boxes to Substance Category B • Use this plastic overwrap for specimens containing or
more than 220 countries and territories via FedEx suspected of containing infectious substances meeting
International Priority. (UN 3373) specimens
the International Air Transport Association (IATA)
Note: FedEx 10kg and 25kg are not available for definition of Biological Substance, Category
domestic services B (UN 3373).
• Properly packaged shipments smaller than
FedEx 10kg Box Height 10.2 cm x Width 17.8 cm x Depth 5.1 cm must
9 kg
• A fixed rate via FedEx International Priority Service up be shipped in the FedEx UN 3373 Pak overwrap.
to 10 kg. • Mark the 'Other' box in Section 5, of the International
• Mark the 'FedEx 10kg Box' box in Section 5 of the Air Waybill or select “Your Packaging” when creating
International Air Waybill. 10 kg a label with FedEx automation tools.
• Internal measurements: Height 40.16 cm, • Inside dimensions: Height 22.9 cm x Width 35.6 cm.
Width 32.86 cm, Depth 25.8 cm. • Weight limit: 9 kg.
• Bill Sender, Consignee or Third Party and Single Piece
shipments only.

FedEx 25kg Box

• A fixed rate via FedEx International Priority Service up
to 25 kg.
• Mark the 'FedEx 25kg Box' box in Section 5 of the
International Air Waybill.
• Internal measurements: Height 54.76 cm, 25 kg
Width 42.06 cm, Depth 33.49 cm.
• Bill Sender, Consignee or Third Party and Single Piece
shipments only.

10
Packaging Tips Measuring Length and Girth
To ensure your consignments arrive on time and in good condition, it is vital The length and girth formula is simple:
you take time to pack and label them correctly. Packages can be up to 274 cm in width and 330 cm in height and girth
DO combined (girth = 2 x height + 2 x width)
a. Only use rigid cartons in good condition with all edges intact.
b. Don't exceed the weight specifications for your box.
c. Pack contents in the centre of the carton, cushioned on all sides
using polystyrene chippings or bubble wrap. Ensure that the items
not fitting into cartons or have sharp edges and protrusions are
thoroughly wrapped, with taped corrugated panels or pads.
d. If you send liquids, check that the cases are hermetically sealed.
e. For the shipping of fragile goods, we suggest the use of wooden
cases and separators inside. Include inside the carton a document
(e.g. business card or letterhead) that carries your address, and both
your and your recipient's telephone numbers. PACK LIKE A PRO
f. Tape all seams and flaps well, with pressure-sensitive plastic tape. Click here to know more.
Tape should be at least 5.1 cm wide, but preferably 7.6 cm wide.
g. If finishes could be damaged or soiled in transit, place them in a
protective container.

DON’T
a. Don't ship light weight gift boxes unless packed in stronger cartons.
b. Don't ship packages smaller than 18 cm x 10 cm x 5 cm. Instead, pack
small items into larger cartons.
c. Never use cellophane tape, masking tape, string or rope, and avoid
duct tape and kraft-paper tape for sealing.

11
 Automation Tools Online Shipping Solution
Ship adhoc with credit card on FedEx Ship ManagerTM Lite- no registration required or
Online tools that automate the entire shipping process and guide you with your airway bills, use the benefits of a Login to re-use your addresses and get customized rates. FedEx
commercial invoices and any other customs documentation you may need. Access our Ship ManagerTM at fedex.com caters for more complex shipping and reporting needs
online automation tools by logging in at fedex.com/ae or see below for instructions on if you ship more frequently.
creating a User ID and Password.
Features/Benefits FedEx Ship FedEx Ship Manager™
Manager™ Lite at fedex.com
For new and infrequent
shipper 
For frequent
shipper 
FedEx User ID and Password FedEx account
required  
fedex.com is a complete online resource for shipping solutions, information and support to Login with User ID
and Password 
help you optimize your shipping and your business. Click here to register for a FedEx login to
Get rates and
manage all your shipping requirements easily. Remember to save your answers to the transit times  
secret questions in case you need them later. You can login directly if you have an existing Schedule a
pickup  
FedEx User ID and Password.
Receive status
nofitications  
Prepare customs
documentation 
Store contact
details  
Review shipping history
and reports 
Send 1 package (up to
68kg) per shipment  
Send multiple packages in
one shipment 
Send freight shipments
(above 68kg) 
Send dangerous goods
and dry ice 

12
 FedEx Electronic Trade Documents (ETD)
ETD* is a feature within the FedEx Ship Manager (FSM) shipping tool that reduces customs clearance delays by allowing you to
submit customs documentation electronically, so you no longer need to print multiple copies. In a world where business moves at
the speed of a click, filing important international documents electronically helps you save time, paper and money.

Benefits of ETD
• Prepare your customs documents electronically.
• Simplify and enhance the international shipping process. Ship conveniently
•
•
Reduce risk of customs clearance delays.
Reduce your carbon footprint and save time and money.
online
Discover our automation tools
• Minimize risk of lost, missing or damaged trade records.
that simplify shipping for you –
• We may notify you if your shipment is going to be delayed by customs clearance.
visit page 12.
• Quicker pick-up time due to simple process.

*For countries that require paper copies for customs clearance, you can benefit from Electronic with Original
(EWO), which also enables you to seamlessly upload your customs documentation. EWO gives you access to all
countries that ETD doesn't support. When you chose the country you are shipping to, the system will default
automatically to EWO if it's not ETD supported.

Scheduling Pickups
To schedule a pickup, login to fedex.com/ae with your User ID and Password. If you do not have a FedEx User ID and Password,
please refer to page 12 for directions on creating them.
a. Click on ‘Schedule a Pickup’, which appears on the menu under ’Ship’.
b. Fill in the details required, including the pickup address and shipment information, and click on ‘Schedule pickup’.
c. Confirmation of the pickup can be sent to up to four email addresses.

13
 Air
ir Waybill
To create an Air Waybill:
a. Login to fedex.com/ae for details with your User ID and Password. If you do not have a FedEx User ID and Password, please refer to the section on page 12 for directions on creating them.
b. Click on the 'Ship' icon.
c. Follow the steps detailed below.
Note: your Air Waybill does not replace a Commercial Invoice.

My Shipping Profiles
a. Save all the details when you want to ship a similar shipment (same weight/dimensions) repeatedly to the same recipient.
b. Select the profile you want to ship to if already created, or fill in the details for a new recipient as detailed below.

1. From (Sender’s information)

Select a sender from your Address Book using the Saved Senders, Contact ID, Company or Contact Name drop-down menus.
1 Company: mention the company name if the shipment is sent from a business.
2 Contact name: enter the contact name of the individual representing the business. 2. To (Recipient’s information)
3 Address details: give the sender’s address details, including postal code and city. 1 Company: mention the company name if the shipment is sent to a business.
4 Phone number: mention the sender’s contact number (valid landline/mobile number). 2 Contact name: enter the name of the contact person representing the business.
5 Save as my default address: select this field to designate the sender as the default sender for future shipments. 3 Address details: give the recipient’s address details, including postal code and city.
6 Save new sender in address book: select this field to designate the sender as the default sender for future shipments. 4 Phone number: mention the recipient’s contact number (valid landline/mobile number).
5 Save new recipient in address book: save the recipient for future use.

2 1

3 2

4
5
6

14
3.. Package and Shipment Details
1 Ship date: specify the date for sending the shipment. 6 Package contents: select ‘Documents’ or ‘Products/Commodities’. If ‘Documents’ is selected, the
2 No. of packages: mention the number of boxes/packages being shipped. When it’s more than one document description needs to be checked.
box/package, an additional section opens up asking ‘Are packages identical?’ 7 Shipment purpose: mention whether it is a Commercial (has a commercial intent) or a Personal (has no
•2a If ‘Yes’: mention the weight per package. commercial intent) shipment.
•2b If ‘No’: an additional section opens up to capture the weight unit, quantity, dimensions and
8 Total customs value: enter the selling price or the market value of the shipment's contents. This value
carriage value. To add more details, use the ‘Add row’ tab.
should be the same on the shipping documents and the Commercial Invoice (CI) available on FedEx Ship
3 Weight: mention the total weight of all the boxes/packages together in kilograms. ManagerTM at fedex.com.
4 Declared Value: fill in the replacement cost of your shipment's contents*. Additional information to enter
5 Service type: choose the service to move the shipment from the origin country, depending on the Package type: select the packaging in which the shipment is being sent – select ‘Your Packaging/FedEx
urgency, weight and size of the shipment. Packaging’ (name available on the packaging). See page 9 for details on FedEx packaging, or click here to
order FedEx supplies.
Dimensions: choose a saved dimensions profile from the drop-down menu or click ‘Enter dimensions
manually’.
1

* The declared value for carriage represents the maximum liability for
FedEx in connection with that shipment. Exposure to and risk of loss in
excess of the declared value is assumed by the shipper. This value
should be the same on the shipping documents and the Commercial
Invoice (CI) available on FedEx Ship ManagerTM at fedex.com. The
carriage value must not exceed the customs value.
15
4.. Billing Details
1 Bill transportation to: select the account number from the drop-down menu for the billing of the shipment. If you
select ‘Recipient’ or ‘Third Party’, please enter the 9-digit FedEx account number of the recipient or third party to
bill in the ‘Account no.’ field.
2 Bill duties/taxes/fees: choose the account number to bill for an international shipment’s duties, taxes and fees. If
you select ‘Recipient’ or ‘Third Party’, please enter the 9-digit FedEx account number to bill in the ‘Account no.’
field.
3 Your reference: enter any relevant reference information, such as a customer number used by the sender if any.
4 More reference fields: use these fields to enter a P.O. number, an invoice number and a department number, as
per your requirement.
a. References can be used for tracking and reporting purposes
b. All references, except Invoice no., print on your FedEx Express® and FedEx Express Freight
Services invoices.
c. References print on all shipping labels except plain paper FedEx Express international labels, which include
only one reference field.

190118

INVOICE NO 110010101

CSB4/G/FOB/U/E/M/1022.42
14
16
Special Services (optional)
If your shipment requires special handling, please select the instructions with regard to the pickup, processing and
delivery. Click on ‘Edit’ to expand the section, and enter any additional special handling comments that you may require.

5. Pickup/Drop-off
1 Schedule a pickup: select this option if you do not have a regularly scheduled pickup at your location.
Enter or select the date of your pickup. Only those days that qualify for pickup of your shipment can be 1
selected on the calendar. If the date you need is not available, please call FedEx Customer Service at 2
800 FedEx (800 33339) to schedule your pickup. 3

2 Drop off package at a FedEx location: choose this option if you plan to drop off your package. You will be
able to see the nearest FedEx location for your shipments.
3 Use an already scheduled pickup/Schedule a pickup later: select any of these option if you are a FedEx
account holder and already have scheduled a previous pickup request on fedex.com/ae.

Shipment Notifications (optional)

You can send an email to the sender, recipient or any additional recipient, indicating the status of your shipment.
To allow shipment notifications, click ‘Edit’ to expand the section, and enter all the information required.
1 Notify Sender/Recipient via:
1 2
a. Select the format type for your email notifications.
b. Enter the email addresses of the sender and recipient, and select the email language from the drop-down menu.
2 Notification type: select the type of notification you would like to receive

a. ‘Ship’: indicates that the shipment’s information has been sent to FedEx.
b. ‘Tendered’: indicates when FedEx picked up the shipment.
1 2
c. ‘Exception’: indicates any exception that may cause a delivery delay.
d. ‘Estimated Delivery’: indicates that the pickup has been successfully scheduled.
e. ‘Delivery’: indicates that the shipment has been delivered.
3
3 Add additional recipients 4
Select this option if you want to send notifications to two additional contacts. Please select ‘Choose the
email language’ for each from the drop-down menus.
4 Add a personal message 14
You can add a personal message to your email notifications by entering up to 120 characters. 17
Rates & Transit Times (optional)
Use our simple solution to obtain a rate quote and determine the expected delivery date and time for your
shipment.
Click ‘Calculate’ to get the estimated shipping costs and delivery for your shipment. The rate you receive may
be different from the billed charges for your shipment based on the actual shipment weight, dimensions and
other details.

6. Customs Documentation

Commercial Invoice
The Commercial Invoice is the most common document required for clearing your shipments through customs. It is typically
required for shipments of non-document commodities, but this varies by country, size, weight, quantity and value.

7. Complete your Shipment

1 Select ‘Create a Shipment Profile’ to store the shipment information (i.e. recipient, package, etc.) as a Shipment Profile
that you can use for future shipments. Enter a unique profile nickname.
1
2 Select ‘Save for later’ if you want to save your shipment as a pending shipment to process later during the day, or on a
future date. 2 3
a. A pending shipment must contain complete shipping information in order to process it later in the day or in the future.
b. Pending shipments will automatically expire 10 days after the date you created the shipment or the designed future
date when creating the shipment
3 Click ‘Ship’ and you’re done!
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FedEx Global Trade Manager (GTM)
Learn about the documents required, estimated duties, taxes and regulatory details for your
international shipment, and get country profiles and other relevant information with FedEx Global
Trade Manager:
a. Go to fedex.com/ae and click on 'Support' then choose 'Custom Tools'.
b. Click on 'Go To Global Trade Manager'.
c. The following options are available. Select the option(s) you are interested in, click ‘Go’ and
login using your FedEx User ID and Password.

Option Description

Find International Documents Get help finding the necessary documents for
your international shipment.
Watch Demo on
FedEx GTM
Estimate Duties and Taxes Estimate the duties and taxes that will be levied See what the FedEx Global Trade
against your international shipment. Manager can do for you

Country Profiles Get a snapshot of country information including

demographics, business information and statistics.

Shipping Advisories Get important regulatory information specific to

your shipment.

Denied Party Screening Identify individuals, companies, and other parties that
have been denied international business transactions.

Harmonized Code Search Find the World Customs Organization (WCO) tariff
classification for your product.

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 Commercial Invoice
A Commercial Invoice (CI) is mandatory for all non-document shipments. Entering the information accurately helps
ensure swift customs clearance. Please enclose one original invoice along with two copies of the invoice to your
shipment, each with an original signature.

1 Shipper/Exporter details: add the contact name, 5 Description of goods: give a complete description 1 2
company name, full address and VAT number of of the item(s). Generic descriptions are insufficient.
the shipper. Indicate:
2 Recipient/Consignee details: fill in the name, a. what it is
address (including postal code and phone number) 3
b. what it is made of
of the recipient.
3 Country of manufacture: state each country of c. what the value of each item is
origin next to each corresponding product, in case d. how many/how much items
the goods were made in more than one country.
e. how it will be used 4 5
4b
4c
The country of origin is the country in which the
goods were initially produced – not the country For example: write “10 boxes of stainless steel 4a
from which they are exported. screws for civil aircraft,” rather than “civil aircraft 6
parts.”
4 Quantities: show individual and totals columns for:
4a the number of shipments and units
6 Specify the currency: specify the unique
three-letter code for each currency (e.g. USD,
4b the units of measurement
CAD). The dollar sign ($) is insufficient, as several
4c weight
countries use it.

Note: Required Signature

Sign and date the Commercial Invoice, certifying that the details provided are true and are correct representations of the contents of the shipment.
Ensure that all the information are consistent with the Air Waybill to avoid customs delays of your shipment. It is required to provide one original
Commercial Invoice with two copies, all individually signed. We also recommend you to put a copy of the invoice inside one package. Please note
that certain commodities may need extra documentation or export licenses.

20
 Tracking
Find out the status of your shipment or get a proof of delivery by choosing the most convenient option.

fedex.com FedEx Mobile

a. Go to the ‘Track’ section on the homepage of fedex.com. Go to fedex.com from your smart device to track your shipments.
b. Enter up to 30 FedEx tracking numbers (one per line) to track the status of your shipment. a. Receive the latest shipment updates, from pickup to delivery.
b. Initiate a tracking request via text message tracking and follow a shipment via text.

Advanced Tracking Options

Sign up for our advanced tracking options in the 'Track' section on fedex.com/ae, which will help you
save time and monitor your shipments easily. You don’t need to track each shipment separately.

FedEx Advanced Tracking

Get 24/7 access to information on your shipments. Customize your tracking views, and sort or search
by ship date, delivery date, origin, recipient and more.

To access FedEx Advanced Tracking: Track

a. Login using your FedEx User ID and Password. If you do not have a FedEx User ID and Password, Our tracking tools give you control
please refer to page 12 for directions on creating them. over shipments, by helping you stay
informed so you can ship with
b. Track your shipment with the dedicated tracking number (up to 30 at a time) or by any reference confidence.
number related to your shipment.
c. Obtain a proof of delivery by requesting a signature proof of delivery. This option includes a
delivery confirmation and an image of your recipient’s signature.
d. View the proof of delivery for up to 30 tracking numbers.

18
21
Other Tracking Options
Ask FedEx Virtual
a. Go to fedex.com/ae Assistant
b. Click on ‘Ask FedEx’, which appears on the right side of the screen, to chat with our Virtual Assistant. Our virtual assistant will help you
with your questions regarding FedEx
Phone and Email services.

Call FedEx Customer Service at 800 FedEx (800 33339) or email us at uae@fedex.com

FedEx Mobile App

Download the FedEx Mobile app from Google Play or the App Store and access FedEx
solutions anytime, from anywhere, using your mobile device.
• Track: enter your tracking number, and click ‘Track’ to monitor the status of your
shipments.
• Get Rates & Transit Times: get a quick quote or specific rates, along with estimated
delivery dates.
• Schedule a Pickup: contact us for a pickup, even when you’re away from the office.
• Locate: get details of the nearest FedEx location.
Track
by email
Email the tracking number or
reference number for one or multiple
shipments to uae@fedex.com
You can track up to 30 shipments
at a time.

22
 Specialized Solutions
FedEx Delivery Manager: a solution for e-commerce
Let your customers receive their shipments when and where it is convenient for them, with FedEx Delivery Manager.(1)
a. They will receive an email notification when the shipment has been picked up by FedEx.
b. If they wish to change the delivery information, they can do so in a few simple steps on fedex.com.
c. They can choose to have their shipment delivered as planned or to a neighbor; delivered to their address at a later date or to
another address; or delivered to a pickup point.
As a FedEx customer, you are automatically signed up for FedEx Delivery Manager, at no cost. Share your customer’s contact
details, email address and/or mobile phone, depending on the shipping application you use. A FedEx Customer Care
Representative will assist you in checking and configuring your system.
This service is available for domestic and international B-2-C shipments (1) and varies by origin country and destination postal code.

Some of the industries that we cater to are fashion/ apparel, electronics and luxury goods. See how our services can help your
business – talk to a FedEx Sales Representative or email uae@fedex.com

(1) Contact FedEx Customer Service at 800 FedEx (800 33339) to check the exact coverage.

23
 FedEx Delivery Signature Options
Whether you need to prove the safe arrival of your valuable goods, need an adult’s signature, or even when you do not want a signature at all, you have the flexibility to choose a
specific signature option for your shipment.
The following delivery options(1) may be chosen at the time of booking your shipment:

Option Description Fees(2) (AED)

Indirect Signature Required FedEx will obtain a signature from someone at the delivery address,
1. Free
from a neighbor or from a building manager. If no one is available to sign,
FedEx will attempt to redeliver the package.

No Signature Required FedEx will attempt to obtain a signature at the delivery address. 2. Free. Residential shipment to US
and Canada with declared value
If no one is available to sign, FedEx will deliver the package in a safe place
below USD 500 are subject to
without obtaining signature. AED 8/shipment surcharge.
Direct Signature Required FedEx will obtain a signature from someone at the delivery address only. 3. AED/13 shipment. Free for
If no one is available to sign, FedEx will attempt redelivery of the package. shipments to US and Canada
above USD 500 declared value.
Adult Signature Required FedEx will obtain a signature from any person of legal age at the delivery
address, subject to the provision of a valid ID. If no one qualified to sign is
4. AED 17/shipment
available, FedEx will attempt to redeliver the package. Legal age will vary
depending on the destination country/territory and is governed by local legal
age of an adult, not the legal age to purchase specific products (i.e. alcohol).

(1) Visit http://www.fedex.com/ae/dso/index.html for more details.

(2) All fees are exclusive of VAT.

24
 Billing
FedEx Billing Online FedEx Invoice
Give yourself the insight and control you need, when you need it,
with FedEx Billing Online. This powerful online billing solution
Here’s how to read your FedEx Invoice
provides total transparency and control, meaning you not only 1 Shipper (Name & Address): features
know what went where and how much it cost, but also have the the shipper’s details.
2
ability to dispute charges, download your invoice data, and make 2 Customer Number: this is the customer’s 4
3

payments. It doesn’t matter if you handle 1,000 shipments a day or FedEx account number.
1 5

10; FedEx Billing Online is an asset for every business. 6

3 Invoice Number: the invoice number
a. Get an up-to-date view of all your open invoices, as well as appears here.
visibility on closed invoices, up to 180 days after the payment 4 Invoice Date: gives the issuing date of the
date. invoice. 5 6 8 9

b. Get an exact copy of the paper invoice in digital format. 5 Due Date & Amount Due: provides the
c. View invoice information for multiple accounts with one login. amount to be paid, and the last date for
making the payment.
d. View shipment charges at invoice level, shipment-detail level,
or both.
6 Bill to: specifies who is getting billed:
the shipper, consignee or a third party.
e. View your Duty and Tax invoices.
7 Shipments: mentions the total number of
f. Search, download, print and save invoices in a variety of shipments.
formats. 8 Freight: this is the freight cost of the
g. Reconcile invoices, dispute shipment charges and request shipment.
adjustments, right from your desktop. 9 Other Charges: includes other charges,
h. Pay open invoices online such as fuel surcharge, etc.
Get secured and controlled access to your vital invoicing and 10 Taxable Charges: this is the tax amount
payment information calculated for the shipments. 10

a. Register online at fedex.com/ae using your FedEx account

number and two recent invoices.
b. To register, select 'Account' followed by 'Manage Billing Online'
and fill in the required information.
c. You can apply for one registration for several FedEx accounts
and set up additional users with access to your accounts online.
25
 FedEx® Global Returns
Simplify the returns process with FedEx Global Returns on fedex.com/ae
a. Get more control: control where the return is destined and how fast it gets there. Link it to the original
shipment, maintain full visibility throughout, and manage tracking and reporting for all returns in your
account.
b. Experience more flexibility: create return labels and customs documents at the same time as the
outbound shipment or just for the return leg. Send the label as a hard copy, PDF or editable online return
label.
c. Get customs clearance assistance: we’ll help with key information items that brokers and customs
officials need and minimize delays.

More Information Get the latest

news from FedEx
Go to the FAQs section on fedex.com/ae, under the 'Support' tab on the homepage Subscribe to FedEx eNews to
Go to fedex.com/ae, click ‘Ask FedEx’ that appears on the right side of the screen and connect with the FedEx Virtual Assistant. stay up-to-date with FedEx and
industry news.
Call FedEx Customer Service at 800 FedEx (800 33339).

Condition of Carriage
All services offered by FedEx and further described in the service guide are subject to FedEx Conditions of
Carriage for Europe, the Middle East, the Indian Subcontinent and Africa in effect at the time of shipment
and as published on www.fedex.com/en-ae/conditions-of-carriage.html

FedEx reserves the right to amend, modify or discontinue the service, tariff and applicable terms and conditions with or without prior notice.
26
 © FedEx- UAE- May 2019
To find out more, go to fedex.com/ae or call 800 FedEx (800 33339)