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    Servicenow CSA IRM Curriculum

    Uploaded by

    Ankur Garg
    The document provides an overview of the Certified ServiceNow Administrator exam, including the exam syllabus and structure. It states that the exam is categorized into 5 learning domains, each making up a percentage of the exam: User Interface & Navigation (20%), Collaboration (20%), Database Administration (30%), Self-service & Process Automation (20%), and Introduction to Development (10%). It also lists the subskills tested under each domain. The exam consists of 45 multiple choice or multiple select questions.

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    Servicenow CSA IRM Curriculum

    Uploaded by

    Ankur Garg
    71 views5 pages
    The document provides an overview of the Certified ServiceNow Administrator exam, including the exam syllabus and structure. It states that the exam is categorized into 5 learning domains, each making up a percentage of the exam: User Interface & Navigation (20%), Collaboration (20%), Database Administration (30%), Self-service & Process Automation (20%), and Introduction to Development (10%). It also lists the subskills tested under each domain. The exam consists of 45 multiple choice or multiple select questions.

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    The document provides an overview of the Certified ServiceNow Administrator exam, including the exam syllabus and structure. It states that the exam is categorized into 5 learning domains, each making up a percentage of the exam: User Interface & Navigation (20%), Collaboration (20%), Database Administration (30%), Self-service & Process Automation (20%), and Introduction to Development (10%). It also lists the subskills tested under each domain. The exam consists of 45 multiple choice or multiple select questions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    71 views5 pages

    Servicenow CSA IRM Curriculum

    Uploaded by

    Ankur Garg
    The document provides an overview of the Certified ServiceNow Administrator exam, including the exam syllabus and structure. It states that the exam is categorized into 5 learning domains, each making up a percentage of the exam: User Interface & Navigation (20%), Collaboration (20%), Database Administration (30%), Self-service & Process Automation (20%), and Introduction to Development (10%). It also lists the subskills tested under each domain. The exam consists of 45 multiple choice or multiple select questions.

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    You are on page 1of 5

    CSA Exam Overview

    The exam is categorized into different learning domains where specific learning
    objectives are dealt with in each learning domain. This correlates to major activities
    that are encountered throughout ServiceNow implementations.

    If you are seriously planning to pursue this exam, and wish to obtain a good pass
    percentage, get to know the below details and understand what should be included in
    ServiceNow System Administrator Exam preparation, and how should we plan ahead.

    The below table gives you an overview of the Certified ServiceNow Administrator
    exam.

    Exam Syllabus
    The learning domains and weighting tested by this exam, as well as the percentage of
    questions in each domain, are listed in the table below.
    Now, let’s see the subskills tested in the exam that comes under each learning domain.
    Please note that the sub-skills described below should not be construed as an
    exhaustive breakdown of exam topics.

    1. User Interface & Navigation – 20%

    a. ServiceNow Overview

    b. Lists & Filters

    c. Forms and Templates

    d. Branding

    2. Collaboration – 20%

    a. Task management

    b. Notifications

    c. Reporting

    3. Database Administration – 30%

    a. Data Schema
    b. Application/ access control

    c. CMDB

    d. Import Sets

    4. Self-service & Process Automation – 20%

    a. Knowledge Management

    b. Service Catalog

    c. Flow Designer

    5. Introduction to Development – 10%

    a. Scripting

    b. Migration & Integration

    c. Development

    The ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-


    RC) exam certifies that a successful candidate has the skills and essential knowledge to
    contribute to the configuration, implementation, and maintenance of the ServiceNow suite of
    applications.
    Exam Scope

    Number Topics

    GRC Overview
     GRC Positioning and Framework
    1  Key Terminology
     Technical Details

    Implementation Planning
     Use Cases
     Implementation Team
    2  Implementation Checklist
     Personas, Groups, and Roles

    Entity Scoping
     Entity Scoping Overview
     Entity Type Approach
    3  Entity Class Approach
     Entity Architecture

    Policy and Compliance Implementation Approach


     Policy and Compliance Record Lifecycles
    4  Policy and Compliance Architecture
     Policy and Compliance Configuration

    Risk Implementation Approach


     Classic Risk Assessment Lifecycle
     Advanced Risk Assessment Lifecycle
     Risk Management and Advanced Risk Assessment Architecture
    5  Advanced Risk Assessment Configuration
     Risk Scoring

    Extended Capabilities
     Integrations
     GRC: Regulatory Change Management Overview and Lifecycles
    6  Configuration of RSS Feeds
     Advanced Risk Assessment Integrations

    Audit Management Implementation


     Audit Management Architecture and Components
    7  Advanced Audit Architecture and Features
     Use Cases
    Exam Structure
    The exam consists of 45 questions.
    Multiple Choice (single answer)
    For each multiple-choice question on the exam, there are at least four possible responses. The
    candidate taking the exam reviews the response options and selects the one response most
    accurately answers the question.
    Multiple Select (select all that apply)
    For each multiple-select question on the exam, there are at least four possible responses. The
    question will state how many responses should be selected. The candidate taking the exam
    reviews the response options and selects ALL responses that accurately answer the question.
    Partial credit is not provided.

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