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Survey Questionnaire

The document contains a survey about tourist satisfaction at Tanaw Farm & Resthouse. It is divided into three parts: (1) demographic profile questions, (2) assessment of service management in terms of staff, cleanliness, and amenities, and (3) assessment of satisfaction in terms of transportation, cost, and accessibility. The survey aims to understand tourist experience and satisfaction levels in order to propose an action plan that benefits both the resort and tourists. Respondents are assured confidentiality and that data will only be used for research and education.

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jadefelicity.monterde
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343 views

Survey Questionnaire

The document contains a survey about tourist satisfaction at Tanaw Farm & Resthouse. It is divided into three parts: (1) demographic profile questions, (2) assessment of service management in terms of staff, cleanliness, and amenities, and (3) assessment of satisfaction in terms of transportation, cost, and accessibility. The survey aims to understand tourist experience and satisfaction levels in order to propose an action plan that benefits both the resort and tourists. Respondents are assured confidentiality and that data will only be used for research and education.

Uploaded by

jadefelicity.monterde
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

FIRSTCITYPROVIDENTIALCOLLEGE

City of San Jose del Monte, Bulacan

Good day!

We are 2nd year students taking up a Bachelor of Science in Tourism Management


and currently conducting a study titled "Unveiling the Service Management of Innovation in
the Tourism Industry towards Enhanced Tourist Experience and Satisfaction." The purpose
of this study is to assess the service management and satisfaction levels of the tourists at
Tanaw Farm & Resthouse and propose an action plan that will benefit the resort and the
tourists as well.

The researchers kindly ask for your cooperation and answer it in all honesty. By
continuing, you are permitting the researchers to analyze the data you will provide. Rest
assured that all the given information will be kept completely confidential. Your willingness
to participate in this survey will be highly appreciated.

The data that will be collected will only be use for research and educational purposes.

Part I: Demographic Profile of the Respondents.

1. Age
o 17 years old and below
o 18 to 20 years old
o 21 years old and above
2. Gender?
o Female
o Male
3. Address
o San Jose Del Monte, Bulacan
o Norzagaray, Bulacan
o Sta. Maria, Bulacan
o Rodriguez Rizal
o San Mateo
o North Caloocan
o Quezon City
o Manila
o Others, please specify ________

Part II: The Service Management of Tanaw Farm & Resthouse in terms of:

• Staff’s Services
• Cleanliness and Maintenance
• Amenities and Facilities

4 – Very Satisfied

3 – Satisfied

2 – Unsatisfied

1 – Very Unsatisfied

Staff’s Services

The Guests are satisfied with:

Indicators 4 3 2 1
The performance
of tour guides
The
responsiveness
of the owner
The staff shows
respect to the
guests.
The assistance
from other
employees.

Cleanliness and Maintenance

The Guests are satisfied with:

4 3 2 1
The cleanliness
of the pool
The overall
maintenance of
the premises.
The cleanliness
of the restrooms
in the resort.
The maintenance
of the common
areas.
Amenities and Facilities

The Guests are satisfied with:

4 3 2 1
Reception and
Information
Desk

The tent rental

Panoramic
viewpoints and
observation
decks of the
resort
Facilities,
including the
pool, restrooms.

Part III: The Satisfaction Level of the Tourists in Tanaw Farm & Resthouse in terms of:

• Transportation
• Cost
• Accessibility

4 – Very Satisfied

3 – Satisfied

2 – Unsatisfied

1 – Very Unsatisfied
Transportation

The Guests are satisfied with:

Indicators 4 3 2 1
The space of the
transportation

The comfortability
of transportation

Travel time and


Reliability.
(tardy services or
long travel time)
Travel Stability
(Rough or
uncomfortable ride)

Cost

The Guests are satisfied with:

4 3 2 1
The entrance fee of the
resort
The price of having a
tour guide

The quality and price


of renting the tent
The cost of food and
beverages

Accessibility

The Guests are satisfied with:

4 3 2 1
The terminal is easy to find

The accessibility of the


pathway to the resort
The convenience of the
resort.

The accessibility of
common areas (comfort
rooms)
Statement of the Problem

This study aims to examine the satisfaction and experience of the tourist in Tanaw Farm
& Resthouse. Thus, answering the following questions to support the claim:
1. What is the demographic profile of the respondents in terms of:
1.1. Age
1.2. Gender
1.3. Address
2. How do the respondents assess the Service Management of Tanaw Farm &
Resthouse in terms of:
2.1. Staff’s Services
2.2. Cleanliness and Maintenance
2.3. Amenities and Facilities
3. How do the respondents assess the Tourist Satisfaction in terms of:
3.1. Transportation
3.2. Cost
3.3. Accessibility
4. Is there a significant relationship between the Service Management of Tanaw
Farm & Resthouse and the Tourist Satisfaction?
5. What action plan will the researchers propose in order to enhance Tourist
Satisfaction and Experience?

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