CONDITIONS OF THE RIU CLASS PROGRAMME

1. RIU Class general legal terms

1.1 The RIU Class Program, account and/or card (digital or physical) are property of RIUSA II,
S.A., Calle Laud s/n, 07610 Palma de Mallorca, Spain.

1.2 - RIUSA II, S.A. must be informed in writing by the cardholder of any changes in the
cardholder’s name, address or identification document (passport or identity document) and
the date thereof at the main offices in Palma de Mallorca at RIU Class, C/ Laud s/n, 07610
Palma de Mallorca, at riuclass@riu.com or by changing their personal data onwww.riu.com.
RIUSA II, S.A. shall not be held responsible for any malfunction or damage caused to guests
that arises from non-compliance with the previous paragraph.

1.3 RIUSA II, S.A. reserves the right to discontinue RIU Class member accounts, as well as
cancel their points and future bookings, with immediate effect and without prior notice, in the
following cases:
a) The cardholder and/or beneficiaries make improper or fraudulent use of the program and its
benefits.
b) The cardholder and/or beneficiaries display an inappropriate, hostile or abusive attitude
during their stay at our hotels, towards guests or RIU employees.
c) The cardholder and/or beneficiaries fail to pay for services and stays.
d) The cardholder and/or beneficiaries are RIU employees or related to RIU employees.

1.4 The request for registration in the RIU Class program is considered the participant’s explicit
authorisation that their data can be provided with advertising purposes solely to RIU Group
companies and their franchised establishments. Completion of the information requested is
compulsory. Data subjects can exercise their rights at any time with the data controller in
compliance with the General Data Protection Regulation 2016/679 by writing to the ‘Dpto. de
Seguridad de la Información’ at RIUSA II S.A., C/ Laud s/n (RIU Centre) 07610 Palma de
Mallorca - SPAIN, or via email to privacy@riu.com.

1.5 RIUSA II, S.A. reserves the right to cancel or modify, totally or partially, with or without
prior notice, the conditions of the RIU Class Program, the points accrual and redemption tables
and service agreements with partners at destinations. The clauses stated at www.riu.com shall
be understood to be in effect at all times, superseding any previous conditions. All points
earned by cardholders shall be cancelled should the program be annulled. RIUSA II, S.A. is not
liable for any damages or prejudicial consequences caused by the cancellation or modification
of the RIU Class program. RIU Class points may not be redeemed for cash under any
circumstances whatsoever.

1.6 RIUSA, II S.A. and companies belonging to Grupo RIU Hotels in Spain or other countries,
decline any liability arising from the inability, for any reason whatsoever, including force
majeure and acts of God, to fully comply with the provisions mentioned above that
incorporate the rules of the RIU Class program. Under no circumstances shall they be held
liable for damages and prejudicial consequences arising from the compliance or non-
compliance with any of the terms and conditions contained in the RIU Class program rules.

1.7 RIU Class program terms and conditions shall be governed by the laws of Spain and shall
be brought before the Courts of Palma de Mallorca.

1.8 The cardholder may withdraw their consent to receive promotional communications at any
time through the members’ area at www.riu.com, on the “RIU Hotels & Resorts” app for iOS
(iPad, iPhone) or Android or via the promotional communications following the Unsubscribe
instructions.

2. Registration as RIU Class

2.1 The RIU Class terms and conditions posted at www.riu.com are considered in effect,
superseding any previous conditions.

2.2 The registration form available at www.riu.com, the “RIU Hotels & Resorts” app for iOS
(iPad, iPhone) or Android, the hotel, the digital totem display, or any other format established
for this purpose, must be completed in full to register on the RIU Class program. Registration
can also be made by phoning our Call Center.

2.3 Pursuant to current legislation on personal data processing, only the owner of such data
(the client) may register for our loyalty programs, declaring irrefutably their acceptance of the
legal terms and conditions. Only the owner may exercise their right to modify or cancel their
personal data. Should the registration or updating of data be carried out by a third party
(agency or other commercial intermediary), this should be done with the prior and
unequivocal written consent of the owner of the data.

2. 4 Legal entities, as well as employees in the tourism sector are excluded from the program.
Cardholders must be 18 years of age or over.

2.5 The RIU Class card is personal and non-transferable. All names and surnames must be
registered as they appear on the person’s passport or ID. The email address registered in the
account must be personal and non-transferable and belong to the RIU Class account holder.
Cardholder’s other beneficiaries may be added after the RIU Class program card has been
issued, provided that they meet the requirements established in point 2.4.

2.6 Each account is allowed one account holder, one adult beneficiary (who must be the
account holder’s partner) and their children aged between 2 and 18 years.

2. 7 You cannot register for more than one RIU Class account. Any duplicated members and
their points will be automatically cancelled, as well as any future bookings, without prior
notification.

2.8 Anyone registering with RIU Class will receive an 8-digit RIU Class account number. This
number is linked to the customer’s RIU Class account and identifies them as a member of the
program.

2.9 The RIU Class program consists of 3 categories: RIU Class Classic, RIU Class Gold and RIU
Class Diamond.

3. Program benefits
3.1 Requests at hotels

3.1.1 RIU Class account holders can makes requests from hotels, up to 7 days before arrival,
through the members’ area of www.riu.com or the “RIU Hotels & Resorts” app for iOS (iPad,
iPhone) or Android, depending on their category.

3.1.2 RIU Class Pre-Classic and RIU Class Classic categories:

a) Location: if they so wish, the RIU Class member may choose to have their room in a quiet or
sunny area, with a view, on the top floor, or on the ground floor, provided that this is
compatible with the type of room they have booked. Subject to availability.
b) Other remarks: the RIU Class member can indicate whether the reason for their stay is for
their honeymoon. They can also request two beds or a king-size bed in the room. Subject to
availability.
c) Adjacent rooms: in the event that the RIU Class member is staying with a group of people,
they can add the booking reference of the other rooms to request that they are situated as
close together as possible. Subject to availability.
d) Upgrade with points and/or cash: the RIU Class member can request an upgrade on the
category of the reserved room. Availability and price will be indicated by reception on the day
of arrival. In the event that the RIU Class member accepts the conditions of the room change,
they must pay the category change on their extras bill, either in cash and/or fully or partially
redeeming their points (if not indicated otherwise), as stated in point 5.1.
e) Late check-out with points and/or cash: the RIU Class member may request to check out of
the room later (late check-out). Availability and price will be indicated by reception on the day
of arrival. In the event that the RIU Class member accepts the conditions of the late check-out,
they must pay the additional time on their extras bill, either in cash and/or fully or partially
redeeming their points (if not indicated otherwise), as stated in point 5.1.
f) Points exchange for extras: points can be redeemed on your extras bill automatically
whenever the cardholder has points and does not indicate otherwise. If the RIU Class member
does not wish to use their points to pay the hotel extras bill, they may block their points in
their private area.
g) Use of an exclusive queue: RIU Class members will be able to enjoy this exclusive benefit to
speed up their check-in process at hotels.

3.1.3. RIU Class Gold category:

RIU Class Gold members can perform the requests mentioned in a), b), c), d), f) and g) of point
3.1.2 and also:

a) Room number: the RIU Class Gold member can request a specific room number, provided
that there is no change in the type of room booked. Subject to availability.
b) Free late check-out: the RIU Class Gold member can request a late check-out (maximum 3
p.m.), subject to availability on the day of arrival.
c) Free upgrade to an Elite Club room: the RIU Class Gold member can request an upgrade to
the following room category in hotels where the Elite Club service is available. Subject to
availability. The Elite Club wristband will only be issued when the guest stays in an Elite Club
category room.

3.1.4. RIU Class Diamond category:

RIU Class Diamond members can perform the requests mentioned in a), b), c), f) and g) of
point 3.1.2 and also:

a) Room number: the RIU Class Diamond member can request a specific room number,
provided that there is no change in the type of room booked.
b) Free late check-out: the RIU Class Diamond member can request a late check-out
(maximum 3 p.m.), subject to availability on the day of arrival.
c) Free room upgrade: the RIU Class Diamond member can request a room upgrade to the
following category of room. Subject to availability.
d) Early check-in: the RIU Class Diamond member can request checking in and using the room
from 10 a.m., subject to availability on the day of arrival.
e) Free upgrade to an Elite Club room: the RIU Class Diamond member can request an
upgrade to the following room category in hotels where the Elite Club service is available.
Subject to availability. The Elite Club wristband will only be issued when the guest stays in an
Elite Club category room.

3.2 Transferring points between accounts

3.2.1 RIU Class cardholders can transfer points between different RIU Class accounts through
the members’ area on www.riu.com or the “RIU Hotels & Resorts” app for iOS (iPad, iPhone) or
Android.

3.2.2 To transfer points, the origin account cardholder must provide the RIU Class card number
of the beneficiary of the transfer (destination account), as well as the number of points to be
transferred.

3.2.3 The " RIU Class welcome points" (ING), "Member Get Member"" (MGM), "Exclusive
credit points" (WRC) and blocked points cannot be transferred.

3.2.4 Transfers cannot be cancelled once effected.

3.2.5 Points transfers are detailed under the heading of "Points transfer" (TRS) in the points
statements of the origin account cardholder and the destination account.

3.3 Birthday present

RIU Class members who provide consent to receive advertising will, on their birthday, receive a
birthday present to their registered email address. Valid from the first birthday after creating
the RIU Class account. Non-refundable benefit.

3.4 RIU Class direct bookings

3.4.1 “RIU Class direct bookings” are those made through the RIU Class account on
www.riu.com, via our Call Center or through the “Riu Hotels & Resorts” app for iOS (iPad,
iPhone) or Android whose locator starts with WRC.

3.4.2 “RIU Class direct bookings” shall be made in the name of the RIU Class cardholder
seeking to make the booking (hereinafter the booking party) who has identified themselves
and following verification of the number of RIU Class points.
3.4.3 It is an essential condition for at least one of the guests in the " RIU Class direct booking"
to be a RIU Class member of the account used to make said booking.

3.4.4 The cardholder of the RIU Class account can redeem their points in " RIU Class direct
bookings", as indicated in point 5.2.

3.4.5 Bookings paid for totally or partially with points do not generate "Points for holidays"
(VAC) or “Additional points" (OFE).

3.4.6 Bookings and cancellations: users can amend or cancel " RIU Class direct bookings"
through the Call Center and cancel on www.riu.com. The modification, cancelation and no-
show conditions of the booking shall be those that appear in the purchasing process specified
on the website and which users know and expressly accept at the time the booking is made.

3.4.7 " RIU Class direct bookings" enjoy exclusive discounts. These are as follows:

3.4.7.a) Free transfer at selected destinations

- “RIU Class direct bookings” for a minimum of 3 nights and made at least 7 days in advance for
Mexico, the Dominican Republic, Aruba, Costa Rica, Jamaica, the Bahamas, Playa Blanca, Sri
Lanka, Dubai, Mauritius, Senegal (valid until October 2024) and Zanzibar are eligible for a free
airport-hotel-airport transfer in a shared transport service.

- “RIU Class direct bookings” for a minimum of 3 nights and made at least 7 days in advance for
Torremolinos, Madeira and Mallorca (from May 2024) are eligible for a free airport-hotel-
airport transfer in a shared transport service. Service valid until October 2024.

- “RIU Class direct bookings" for a minimum of 1 night in the Maldives that are made at least 3
days in advance are eligible for a special RIU Class member rate.

You must contact our Call Center directly to add the transfer for existing bookings that meet
the free transfer conditions.

See transfer policy on each booking. Service not available for bookings at Plaza hotels or
package bookings (flight+hotel). Non-refundable benefit.

3.4.7.b) Two free massages

"RIU Class direct bookings" with a billing amount for the stay of more than €4,500 or its
equivalent in the booking currency, provided that publicity is accepted, will, 7 days before
arrival, receive the form to request 2 massages lasting 25 minutes in:

Riu Palace Meloneras, Riu Palace Oasis, Riu Gran Canaria, Riu Palace Jandia, Riu Calypso, Riu
Palace Tenerife, Riu Arecas, Riu Paraiso Lanzarote Resort, Riu Palace Tres Islas, Riu Naiboa, Riu
Palace Macao, Riu Bambu, Riu Palace Punta Cana, Riu Palace Bavaro, Riu Republica, Riu Cabo
Verde, Riu Funana, Riu Karamboa, Riu Touareg, Riu Palace Boavista, Riu Yucatan, Riu Tequila,
Riu Palace Mexico, Riu Playacar, Riu Lupita, Riu Palace Riviera Maya, Riu Cancun, Riu Palace Las
Americas, Riu Caribe, Riu Palace Peninsula, Riu Dunamar, Riu Palace Antillas, Riu Palace Aruba,
Riu Plaza Guadalajara, Riu Emerald Bay, Riu Vallarta, Riu Jalisco, Riu Palace Pacifico, Riu Palace
Cabo San Lucas, Riu Santa Fe, Riu Palace Baja California, Riu Palace Paradise Island, Riu Plaza
Panama, Riu Playa Blanca, Riu Palace Tropical Bay, Riu Negril, Riu Ocho Ríos, Riu Montego Bay,
Riu Palace Jamaica, Riu Reggae, Riu Guanacaste, Riu Palace Costa Rica, Riu Atoll, Riu Palace
Maldivas, Riu Creole, Riu Le Morne, Riu Palace Costa Mujeres, Riu Palace Zanzibar, Hotel Riu
Jambo, Riu Palace Santa Maria, Hotel Riu Sri Lanka, Hotel Riu Baobab, Hotel Riu Palace
Maspalomas, Hotel Riu Latino, Hotel Riu Palace Kukulkan, Hotel Riu Dubai.

The RIU Class client must fill out the form before arriving at the hotel. At Easter and Christmas,
it must be filled out at least 5 days in advance.

To book additional massages, clients must contact the spa reception directly. Non-refundable
benefit.

3.4.7.c) Two accesses to the airport’s VIP lounge.

" RIU Class direct bookings" with a billing amount for the stay of more than €4,500 or its
equivalent in the booking currency, provided that publicity is accepted, will, 7 days before
arrival, receive the form to request 2 accesses to the VIP lounge at selected airports, which
must be sent back at least 3 working days in advance. During Easter and Christmas the
minimum advance will be 5 days.

This does not apply to bookings for the Hotel Riu Garoe. To book additional access to VIP
lounges, visit www.loungepass.com Non-refundable benefit.

3.4.7.d) Free Wi-Fi access for one extra device

" RIU Class direct bookings" will, 3 days before arrival, receive a voucher for free Wi-Fi access
for one extra device for the whole stay at our Classic category hotels. This must be completed
at least 4 days in advance and for 4-night-minimum stays.

This does not apply to our hotels in Morocco and the Hotel Riu Garoe. Non-refundable benefit.

3.4.7.e) RIU Class member rates

The RIU Class cardholder can consult the “RIU Class member rate” by contacting our Call
Center and stating their RIU Class number, on our “RIU Hotels & Resorts” app for iOS (iPad,
iPhone) or Android and on www.riu.com, having previously logged in. The RIU Class member
rates are as follows:

- “RIU Class member rate" at RIU Plaza hotels: includes up to 10% off included in the rate for all
R RIU Class members.

- “RIU Class member rate” at RIU’s All-Inclusive resorts in Asia, Tanzania and Mauritius:
includes up to 10% off included in the rate for all RIU Class members, except for residents of Sri
Lanka at the Riu Sri Lanka hotel and residents of Mauritius at hotels in Mauritius.

- “RIU Class member rate” at RIU’s All-Inclusive resorts in America: includes up to 10% off
included in the rate for all RIU Class members, except for residents of Costa Rica at hotels in
Costa Rica, residents of Panama at the hotel Riu Playa Blanca, residents of Jamaica at hotels in
Jamaica and residents of the Dominican Republic at hotels in the Dominican Republic.

- “RIU Class member rate” at RIU’s resorts in Europe, Morocco and Senegal: includes up to 10%
off included in the rate for all RIU Class members, except for residents of Morocco at hotels in
Morocco and residents of Senegal at the hotel Riu Baobab.
- “RIU Class member rate” at RIU’s All-Inclusive resorts in Aruba, the Bahamas, Costa Rica,
Mexico, Panama, the Dominican Republic, Asia and Tanzania, includes up to 10% off included
in the rate for all RIU Class members who live in Jamaica.

- There may be other “RIU Class member rate” combinations that do not appear in the list
above. The RIU Class member will be able to identify these " RIU Class member rate" when
they check availability on www.riu.com or our “RIU Hotels & Resorts” app for iOS (iPad,
iPhone) or Android, provided that they have logged in.

- “RIU Class member rates" do not apply to package bookings (flight + hotel) or bookings at the
hotel Riu Garoe.

4. Earn points

4.1 Through stays

4.1.1 RIU Class members can accumulate "Points for holidays" (VAC) and/or "Additional
points" (OFE) per night and per member registered with the program, for stays at a RIU hotel
as soon as the registration form is completed.

Points can be accumulated directly, through tour operators, travel agencies and/or online
agencies, regardless of who has made the payment and the amount paid, except in the cases
mentioned in point 4.1.2.

RIU Classic hotels accumulate 10 “Points for holidays” per member and night. RIU Plaza hotels
accumulate 20 “Points for holidays” per member and night. RIU Palace hotels accumulate 30
"Points for holidays” per member and night.

Preferential hotels accumulate “Additional points" according to the date of the stay.
Accumulable points can be viewed in the points simulator.

4.1.2 Bookings paid for totally or partially by points, as well as bookings made through the RIU
Partner Club, invitations, compensation vouchers, RIU Hotels & Resorts employee rates or
children under 2 years do not accumulate "Points for holidays" (VAC) or "Additional points"
(OFE).

4.1.3 RIU Class members are recommended to request a statement of their points when they
check out of all of their RIU hotel stays.

4.2 Through RIU Class direct bookings

4.2.1 RIU Class members can accumulate points for the monetary amount of the “RIU Class
direct booking"

4.2.2 For RIU Class members prepaying bookings (prior to arrival), points will be registered as
provisional in the RIU Class account of the person making the reservation, and will be
calculated in the currency in which the booking was made. Points will remain provisional, and
will only become definite and added to the available balance in the 7 days following check-out.
4.2.3 For RIU Class members paying at the hotel (hotel payment), points will be registered in
the RIU Class account of the person paying for the stay, and will be calculated in the local
currency of the country in which the hotel is located. Clients will be given a receipt with the
amount in local currency. Points will become definite and added to the available balance in the
7 days following check-out.

4.2.4 The equivalent of each currency in RIU Class points is as follows:

4 EUR = 1 RIU Class point

6 USD = 1 RIU Class point
240 DOP = 1 RIU Class point
2800 CRC = 1 RIU Class point
46 MAD = 1 RIU Class point
440 CVE = 1 RIU Class point
600 JMD = 1 RIU Class point
10 AWG = 1 RIU Class point
6 BSD = 1 RIU Class point
80 MXN = 1 RIU Class point
3.6 GBP = 1 RIU Class point
17.8 AED = 1 RIU Class point
642 LKR = 1 RIU Class point
151 MUR = 1 RIU Class point
10400 TZS = 1 RIU Class point
2615 XOF = 1 RIU Class point

4.2.5 The crediting of "Points for direct bookings" (DIRE) will be applied after discounts,
exchanges and tax.

4.3 Through extras at RIU Plaza hotels

4.3.1 RIU Class members can accumulate points for extras charged to the room during stays at
RIU Plaza hotels. Points will only be accumulated for items exchangeable for points.

4.3.2 The equivalent of each currency in RIU Class points is as follows:

4 EUR = 1 RIU Class point

6 USD = 1 RIU Class point
240 DOP = 1 RIU Class point
2800 CRC = 1 RIU Class point
46 MAD = 1 RIU Class point
440 CVE = 1 RIU Class point
600 JMD = 1 RIU Class point
10 AWG = 1 RIU Class point
6 BSD = 1 RIU Class point
80 MXN = 1 RIU Class point
3.6 GBP = 1 RIU Class point
17.8 AED = 1 RIU Class point
642 LKR = 1 RIU Class point
151 MUR = 1 RIU Class point
10400 TZS = 1 RIU Class point
2615 XOF = 1 RIU Class point
4.3.3 The crediting of "Points for extras" (FACT) will be applied after discounts, exchanges and
tax.

4.4 Through ‘Member Get Member’

4.4.1 RIU Class members can accumulate points for "Member get member" (MGM) invitations
when a friend or family member creates their account on www.riu.com or our “RIU Hotels &
Resorts” app for iOS (iPad, iPhone) or Android, and adds the RIU Class account number of the
recommender in the field "I’ve been recommended by account number" on the RIU Class
registration form.

4.4.2 "Member get member" (MGM) points will become definite and be added to the available
balance when the RIU Class accounts of both the recommended member and recommender
have registered their first visits and checked out. If "RIU Class Welcome Points" (ING) are
accumulated, "Member Get Member" (MGM) points will be removed from the recommended
member and recommender’s account.

4.4.3 Members of the program can browse their invitations in the members’ area, under the
“Invite a friend” section.

4.4.4 In the event that the RIU Class account of the recommended member and/or the
recommender is deleted or cancelled for any of the reasons stated in point 1.3, the points
obtained for the "Member get member" (MGM) invitation will be cancelled automatically and
without prior notice.

4.4.5 "Member get member" (MGM) points cannot be transferred.

4.5 Special promotions

4.5.a) Welcome points

The RIU Class program allows “RIU Class welcome points” (ING) to be accumulated when the
“Welcome Code” field is completed on the registration form with a valid code that fulfils the
terms and conditions of the prevailing promotion at that time.

"RIU Class welcome points" (ING) cannot be transferred.

4.5.b) Exclusive credit points

"Exclusive credit points" (WRC) are only valid for those RIU Class accounts selected for "RIU
Class direct bookings" for the duration of the promotion established in the terms and
conditions of each promotion. Points used will be converted into definitive points and added
to the account’s points balance, with a maximum of points established in the terms and
conditions of each promotion.

In the event that the "RIU Class direct bookings" made with "Exclusive credit points" (WRC) are
cancelled, these points will be automatically deleted from the account.

“Exclusive credit points” (WRC) not used by the end of the promotion will be deleted from the
RIU Class account and not added to the available points balance in the account.

“Exclusive credit points” (WRC) cannot be transferred.

4.5.c) Promotional points for a booking

"Promotional points for your booking" (RES) are accumulated with valid and current
promotions. These points will only be accumulated by the first guest on the booking. Points
will become definite and added to the available balance in the 7 days following check-
out.Points will become definite and added to the available balance in the 7 days following
check-out.

5. Points exchange

5.1 For extras

5.1.1 Extras are understood to be any additional charges that are charged to a room during the
stay of a RIU Class member such as, for example: room upgrade, late check-out, beverages,
food, romantic dinners, use of the telephone, Wi-Fi, safe rental, minibar, laundry, purchases in
the destination’s RIU Shop, etc.

5.1.2 Points can be redeemed on your extras bill automatically, whenever the cardholder has
points and does not indicate otherwise.

5.1.3 If the RIU Class account holder does not wish to redeem their points for extras, they must
inform hotel reception upon arrival or select their preference through the members’ area, in
the section "My bookings", under the option "Request" at least 7 days in advance.

5.1.4 It is recommended that RIU Class members request their extras bill at reception when
they check out of all their visits. Should the RIU Class member wish to consult their "Points
exchange" (CAN) or (CNJ_M) statement, they must directly contact the reception desk of the
hotel where they have been staying.

5.1.5 The value of points that can be used to pay for extra expenses charged to the room will
depend on the currency of the country where the hotel is located.

The points have the following values:

10 RIU Class points = 1 EUR
10 RIU Class points = 1 USD
10 RIU Class points = 20 MXN
10 RIU Class points = 60 DOP
10 RIU Class points = 400 LKR
10 RIU Class points = 700 XOF
10 RIU Class points = 10 MAD
10 RIU Class points = 4 AED
10 RIU Class points = 600 CRC
10 RIU Class points = 2 AWG
10 RIU Class points = 1 BSD
10 RIU Class points = 200 JMD
10 RIU Class points = 50 MUR
10 RIU Class points = 100 CVE
10 RIU Class points = 2500 TVS
10 RIU Class points = 0.8 GBP
5.1.6 These are identified in the points statement as "Points exchange" (CAN) or (CNJ_M)

5.2 For RIU Class direct bookings

5.2.1 The RIU Class account holder will be able to redeem their available points for "RIU Class
direct bookings", with a maximum discount to be applied to the stay and depending on the
account category:

- RIU Class Pre-Classic: up to 10% off, except for "RIU Class member rates" (3.4.7.e), where up
to 5% off may be applied.

- RIU Class Classic: up to 15% off, except for "RIU Class member rates" (3.4.7.e), where up to
10% off may be applied.

- RIU Class Gold: up to 100% off.

- RIU Class Diamond: up to 100% off.

Points exchanges are not compatible with the use of a promocode.

For the redemption of points in "RIU Class direct bookings" the currency of the contract will be
taken into account:
10 RIU Class points = 1 EUR
10 RIU Class points = 1 USD
10 RIU Class points = 20 MXN
10 RIU Class points = 60 DOP
10 RIU Class points = 400 LKR
10 RIU Class points = 700 XOF
10 RIU Class points = 10 MAD
10 RIU Class points = 4 AED

5.2.2 Points used ("Redeem points for stays" EST) in "RIU Class direct bookings" will remain
blocked in the cardholder’s account and will not be able to be exchanged for other items

5.2.3 Should a "RIU Class direct booking" be cancelled, the corresponding cancellation or no-
show policy will apply. Restrictions will apply in the event of using a special “Exclusive credit
points” (WRC) promotion, as indicated in point 4.5.b.

5.2.4 These are identified in the points statement as "Redeem points for stays" (EST)

5.3 With partners

5.3.1 The RIU Class account holder will be able to redeem their points for items purchased in
the online RIU Shop www.riushop.com.

5.3.2 10 points are worth €0.125 for payment with partners

6. Registration of stays

6.1 Registering past stays

6.1.1 The RIU Class cardholder can register their stays in their account through the members’
area, from the date of registration onto the program and with a maximum of 12 months from
the check-out date by filling in the "Points claim" form.

If the names and surname(s) of the RIU Class member match those on the booking, it will be
automatically registered to the account. The points will be added to the available balance in
the following 24 hours.

If the names and surnames of the RIU Class members do not match those on the booking, the
cardholder must send a request and the RIU Class team will deal with the request as soon as
possible. In the event that it is necessary, a copy of the agency voucher or confirmation will be
requested, featuring the names of the RIU Class members, in order to register the stay on the
account.

6.1.2 It is recommended that RIU Class members request their points statement from hotel
reception on the day of check-out of each stay at our RIU hotels.

6.2 Registering future stays

6.2.1 The RIU Class cardholder can register their future stays in their account through the
members’ area, from the date of registration onto the program by filling in the "Manage my
future bookings" form.

If the names and surname(s) of the RIU Class member match those on the booking, it will be
automatically registered to the account. Points will become definite and added to the available
balance in the 7 days following check-out.

If the names and surnames of the RIU Class members do not match those on the booking, the
cardholder must send a request and the RIU Class team will deal with the request as soon as
possible. In the event that it is necessary, a copy of the agency voucher or confirmation will be
requested, featuring the names of the RIU Class members, in order to register the stay on the
account.

6.2.2 Once the future stay is registered on the account, the RIU Class cardholder will be able to
complete their check-in online through the members’ area.

6.2.3 If the future visit has not previously been registered on the account, the RIU Class
cardholder must give their RIU Class account number to the hotel reception on the day of
check-in.

6.2.4 It is recommended that RIU Class members request their points statement from hotel
reception on the day of check-out of each stay at our RIU hotels.

7. RIU Class categories

The RIU Class program includes the following categories: RIU Class Pre Classic, RIU Class
Classic, RIU Class Gold and RIU Class Diamond. RIU Class cardholders can download their e-
card through the members’ area at www.riu.com. In the same way, they can enjoy all of the
program’s benefits simply with their RIU Class account number.

7.1 RIU Class Pre Classic

Riu Class cardholders achieve the RIU Class Pre Classic category by completing the RIU Class
registration form.

7.2 RIU Class Classic

Riu Class cardholders achieve the RIU Class Classic category by registering their first stay in
their account after check-out.

7.3 RIU Class Gold

7.3.1. Achievement and maintenance

To achieve the RIU Class Gold category, the cardholder and beneficiaries over 18 registered to
the account must have accomplished 30 nights each of stays contracted, paid for and
accomplished in RIU hotels in a period of 24 consecutive months.

Once the cardholder has obtained this category for the first time, they will receive a unique
RIU Class Gold Card in the cardholder’s name which will be sent to the postal address
registered to the account.

Membership to the category will be reviewed 24 months after having obtained it and to
continue to maintain the RIU Class Gold category, the cardholder and beneficiaries over 18
registered to the account must have enjoyed 30 nights each of the stays contracted, paid for
and accomplished at RIU hotels during this period.

The "only points” rates, as well as RIU Partner Club bookings, invitations, promotions,
compensation vouchers or RIU Hotels & Resorts employee rates will not be considered in the
calculations for obtaining or maintaining this category.

7.3.2 Gold category benefits

Riu Class Gold cardholders can enjoy the following additional benefits:

· Discount on "Riu Class direct bookings": the points exchange on these bookings obtains up to
100% of the discount, as indicated in point 5.2.

· Accumulation of points: "Points for holidays" (VAC) and/or "Additional points" (OFE)
accumulate per night and per member registered on the account, multiplied by two.

· Requests from the private area: as indicated in point 3.1.

· Welcome gift: guests will receive a courtesy gift during their stay at the RIU hotel.

· Additional discount at the RIU Shop Online: guests obtain a 25% discount at the RIU Shop
Online (riu-shop.com).

7.4 RIU Class Diamond

7.4.1 Achievement and maintenance

To achieve the RIU Class Diamond category, the cardholder and beneficiaries over 18
registered to the account must have accomplished 60 nights each of stays contracted, paid for
and accomplished in RIU hotels in a period of 24 consecutive months.

Once the cardholder has obtained this category for the first time, they will receive a unique
RIU Class Diamond card in the cardholder’s name which will be sent to the postal address
registered to the account.

Membership to the category will be reviewed 24 months after having obtained it and to
continue to maintain the RIU Class Diamond category, the cardholder and beneficiaries over 18
registered to the account must have enjoyed 60 nights each of the stays contracted, paid for
and accomplished at RIU hotels during this period.

The "only points” rates, as well as RIU Partner Club bookings, invitations, promotions,
compensation vouchers or RIU Hotels & Resorts employee rates will not be considered in the
calculations for obtaining or maintaining this category.

7.4.2 Diamond category benefits

RIU Class Diamond cardholders can enjoy the following additional benefits:

· Discount on "RIU Class direct bookings": the points exchange on these bookings obtains up to
100% of the discount, as indicated in point 5.2.

· Accumulation of points: "Points for holidays" (VAC) and/or "Additional points" (OFE)
accumulate per night and per member registered on the account, multiplied by three.

· Requests from the private area: as indicated in point 3.1.

· Welcome gift: guests will receive a courtesy gift during their stay at the RIU hotel.

· Additional discount at the RIU Shop Online: guests obtain a 35% discount at the RIU Shop
Online (riu-shop.com).

8. Requesting a duplicate RIU Class card

RIU Class members that wish to request a duplicate RIU Class plastic card can do so,
exceptionally, for 250 points. To do so, they must send an email to riuclass@riu.com
authorising the charge of 250 points to the account and confirming the postal address to which
the physical card should be sent.

9. Expiry of point and cancellation of RIU Class accounts

9.1 Points in RIU Class accounts that do not register activity for a period of over four years shall
automatically expire without prior notice. Previously expired points will not be returned.

9.2 RIU Class accounts that do not register activity for a period of over four years shall
automatically be deleted without prior notice. The RIU Class cardholder shall maintain their
card number, which may be reactivated by logging into the members’ area or during their next
visit to a RIU hotel.

10. RIU Class customer service

RIU Class members may contact the RIU Class team:
a) Through the members’ area of www.riu.com or the “RIU Hotels & Resorts” app for iOS (iPad,
iPhone) or Android.
b) By phone from Europe +34 971 269 460 from Monday to Friday from 9 a.m. to 6 p.m. CEST
or from the United States +52 998 689 2844 from Monday to Friday from 8 a.m. to 5 p.m.
GMT-5
RIU Class Gold and RIU Class Diamond members can contact the team via an exclusive line
from Europe +34 971 744 157 Monday to Friday from 9 a.m. to 6 p.m. CEST or from the
Americas +52 998 689 2841 Monday to Friday from 8 a.m. to 5 p.m GMT-5.
c) By email: riuclass@riu.com
d) By fax: +34 971267351
e) By writing to: Attn: RIU Class Oficinas de RIU Hotels & Resorts, Calle Llaut s/n (Riu Center),
07610 Playa de Palma, Spain.

March 2024