MEDICAL OFFICE

PROCEDURES
OFAD 40013

OFAD 40013 - MEDICAL OFFICE PROCEDURES

COURSE OUTCOMES
At the end of the course,the student should be able to:
▪ Analyze concepts and principles as practiced by health professionals in medical offices and
healthcare facilities;
▪ Distinguish the roles of a medical administrative personnel in order to establish communication
trust and confidence to work harmoniously with other personnel in the medical office setting;
▪ Exhibit proficiency in the use of computer devices and software applications as tools to enhance
work performance and office productivity;
▪ Perform basic medical office procedures and integrate in their classroom activities the duties and
responsibilities required of a medical administrative professional;
▪ Produce and manage business correspondence and medical documents accurately, using proper
formatting, grammar, spelling and punctuation integrating confidentiality and conforming with
medical and legal ethics.
▪ Participate in the planning, research and problem-solving activities to enhance their
communication skills, develop coordination, teamwork and leadership;

OFAD 40013 - MEDICAL OFFICE PROCEDURES

OFAD 40013 - MEDICAL OFFICE PROCEDURES
INTRODUCTION TO MEDICAL OFFICE
OFAD 40013 - MEDICAL OFFICE PROCEDURES
THE MEDICAL OFFICE ENVIRONMENT
If you worked in a medical office, you’d get to work with doctors, nurses, and other
members of the healthcare team – and you’d be an important part of it. Among your
responsibilities might be making appointments, scheduling procedures, and dealing
with insurance companies. If you specialize in medical billing and coding, you will
enter the information patients, doctors, and nurses give you into databases, and
organize those databases so they are easy to use.

For all of these jobs, you have to make sure the information is accurate or caregivers
can’t trat their patients correctly. You will also have to stay up-to-date on laws that
affect medical data entry and confidentiality.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

MODERN HEALTHCARE
As the data entry is significant in modern medical offices, your job will involve
working on a computer. You need to have a knowledge in using electronic health
records programs in particular, as well as word processors and spreadsheets. You
need to know about the patient management system your facility uses and how to
make sure everything is accurate and latest. Computers are used in almost every
area of modern healthcare.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

HOSPITALS
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
MEDICAL OFFICES
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
GOVERNMENT ORGANIZATIONS
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
NON-PROFIT ORGANIZATIONS
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
EDUCATIONAL INSTITUTIONS
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
MILITARY ORGANIZATIONS
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
HOSPICE FACILITIES
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
NURSING HOMES AND LONG-TERM
CARE FACILITIES
TYPES OF HEALTHCARE FACILITIES
OFAD 40013 - MEDICAL OFFICE PROCEDURES
 PHYSICIAN – a medical doctor or simply
doctor/ a professional who practices
medicines;

HEALTHCARE – is an industry, the system

by which people get the health care they
need;
MEDICAL
TERMINOLOGIES HEALTH CARE (two words) – refers to
provider; are the specific things that
physicians do, like see a patient or
prescribe a medication;

HEALTH FACILITIES – are places that

provide health care.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

PARTS OF MEDICAL OFFICE
OFAD 40013 - MEDICAL OFFICE PROCEDURES
 FRONT DESK AND WAITING ROOM
The reception area in a medical office. This is the first and last area
clients/patients visits in a medical office.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 PRIVATE PATIENT REGISTRATION AREA
Many practices are opting for a second patient registration area that offers more
privacy for check-in, payment, and connection of the medical and social histories.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 MEDICAL STORAGE ROOM
This room is used to store medical records or current patient charts. The location should
be accessible to the business area or private patient registration area.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 PRIMARY CARE EXAM ROOM
This is an examination room for the physician and the patients. But now physician has adopted a more
consultative relationship between patient and physician, more patients are bringing a family member along
to help them remember what the physician has to say, so the examination rooms nowadays are larger than
before.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 CLINICAL LABORATORY
This is a medical laboratory wherein clinical pathology tests are carried out on clinical
specimens such as blood or urine and the results are then analyzed to obtain information
about the health of a patient to aid in diagnosis, treatment and prevention of disease.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 THE PHYSICIAN’S PRIVATE OFFICE
This is the office of the physicians wherein he/she meets privately with the patients,
patient’s family member and/or visitors.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 TREATMENT ROOM
This is a room that is designed for providing physical treatment of a patient.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 DIAGNOSTIC ROOM
This is the room where medical staff use specialized equipment such as X-ray machine, CT
scan, Cat scan, etc. to diagnose a patient’s medical condition.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 SPECIAL PROCEDURE ROOM OR SURGERY ROOM
Some medical offices have this type of room for surgeries of patients or therapeutic
procedures, including bronchoscopy, pain procedures, gastrointestinal endoscopy,
motility etc.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 STAFF LUNCH AND ▪ This is where the employees of a medical
office gather or spend their time for

BREAK ROOMS lunch break or simply break time.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 MODERN
TRENDS IN
HEALTHCARE
SYSTEM
OFAD 40013 - MEDICAL OFFICE PROCEDURES
 GETTING SOCIAL

▪ Not only are healthcare providers and brands

becoming more active on social channels, with
doctors reporting that social media helps improve
their quality of care, but organizations have also
begun using tools to reach out to the community.
Small things can have a big impact on overall health,
so if organizations can reach people at their level to
ensure they’re taking medications correctly and
eating healthy diets, everyone wins.
OFAD 40013 - MEDICAL OFFICE PROCEDURES
PUTTING
Providing the best possible
assistance to our patients is our
priority. To do this we should
monitor daily the needs (acuity) of
patients on each ward to ensure

PATIENTS
there are sufficient numbers of
trained nurses and nursing
assistants at all times. This ensures
that staff have time to listen to
patients and relatives, and to
deliver safe, responsive care. This

FIRST
also means that patients and their
relatives know that they have
regular opportunities to speak
with staff if they wish to.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

DIGITALIZATION
OF
HEALTHCARE
▪ In medical office a digital transformation is finally coming to fruition. New
technologies, such as patient-focused Customer Relationship Management (CRM)
solutions have helped improve patient satisfaction and the overall level of care. This
data aggregation may also help organizations cut costs by identifying and treating
patients’ health issues. For example, real-time data analytics can give doctors a
snapshot of a patient’s health that can lead to early intervention instead of
advanced disease treatment.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

TELEMEDICINE ▪ It refers to the practice of
caring for patients
remotely when the
provider and patient are
not physically present with
each other. Modern
technology has enabled
doctors to used compliant
video-conferencing tools.
Healthcare organizations
are starting to use
telemedicine to help them
expand. Medical
Organizations have
integrated telemedicine to
treat patients in its rural
areas.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

 ADDICTION
TREATMENT
▪ We can be sure that addiction
treatment will continue to be
a large focus in the
healthcare industry. Family
practitioners today are more
educated on the signs and
symptoms of addiction, and
prescriptions for addictive
drugs are slowly beginning
to decline.

OFAD 40013 - MEDICAL OFFICE PROCEDURES

ACTIVITY/ASSESSMENT:
▪ Write your experience/encounter in any medical offices. If you have yet
encountered a medical offices, kindly give a recommendations, in your opinion,
that may improve healthcare services in our country.

OFAD 40013 - MEDICAL OFFICE PROCEDURES