USER GUIDE

VOGUE COMBI GEN2

C26 C32 C40

March 2017 UIN 216173 A03

When replacing any part on this appliance, use only spare parts that you can be
assured conform to the safety and performance specification that we require.
Do not use reconditioned or copy parts that have not been clearly authorised by Ideal Boilers.
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 VOGUE COMBI GEN2

Natural Gas only

C26 G.C. Appliance No. 47-349-38
C32 G.C. Appliance No. 47-349-39
C40 G.C. Appliance No. 47-349-40

Ideal Boilers is a member of the Benchmark scheme and fully supports the aims of the programme.
Benchmark has been introduced to improve the standards of installation and commissioning of central
heating systems in the UK and to encourage the regular servicing of all central heating systems to
ensure safety and efficiency.

THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE

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 FOR ANY QUERIES PLEASE RING THE
IDEAL CONSUMER HELPLINE : 01482 498660
NOTE. BOILER RESTART PROCEDURE -
To restart the boiler, press “RESTART” hot key located below the colour screen. The appliance will now repeat
the ignition sequence if a heat demand is present.

INTRODUCTION
The Vogue is a wall mounted, room sealed, condensing combination boiler, featuring full sequence automatic spark ignition and
fan assisted combustion.
Due to the high efficiency of the boiler, condensate is produced from the flue gases and this is drained to a suitable disposal point
through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the flue terminal.
The Vogue is a combination boiler providing both central heating and instantaneous domestic hot water.

SAFETY
Current Gas Safety (Installation & Use) Regulations or rules in force.
In your own interest, and that of safety, it is the law that this boiler must be installed by a Gas Safe Registered Engineer, in
accordance with the above regulations.
In IE, the installation must be carried out by a Registered Gas Installer (RGII) and installed in accordance with the current edition
of I.S. 813 “Domestic Gas Installations”, the current Building Regulations and reference should be made to the current ETCI
rules for electrical installation.
It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.

4
IMPORTANT NOTES
• This appliance must not be operated without the casing correctly fitted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by
a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).
• Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instructions concerning use of the appliance
by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
In cases of repeated or continuous shutdown a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should
be called to investigate and rectify the condition causing this and carry out an operational test. Only the manufacturer’s original
parts should be used for replacement.

MINIMUM CLEARANCES
Clearances of 165mm above, 100mm below, 2.5mm at the sides. The minimum front clearance when built in to a cupboard is
5mm from the cupboard door but 450mm overall clearance is still required, with the cupboard door open, to allow for servicing.
Bottom clearance
Bottom clearance after installation can be reduced to 5mm.
This must be obtained with an easily removable panel to provide the 100mm clearance required for servicing.

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BOILER CONTROLS
Legend
A. Domestic Hot Water / Preheat Status D. Hot Keys G. Pressure Gauge
B. Central Heating Status E. Central Heating Temperature Control H. Hot Key Identification Text
C. Burner On indication F. Domestic Hot Water Temperature
Control / Off Switch

A B E
C

ON
READY
60°C
off max 2
TIMER OR ROOM
THERMOSTAT OFF 1 3

0 bar
4
MENU

H
boiler max G
off

D
F

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TO LIGHT THE BOILER - (REFER TO BOILER CONTROLS)
If a programmer is fitted refer to separate instructions for the If the boiler has not lit, after 5 ignition attempts, the following
programmer before continuing. screen will be displayed.
1. Switch ON electricity to the boiler and check that all IGNITION LOCKOUT
external controls, e.g. programmer and room thermostat,
are ON.
Check other gas appliances work
2. Set the Domestic Hot Water temperature control (F) and If pre-payment meter check credit
If not, contact gas supplier
Central Heating temperature control (E) to ‘max’. Restart boiler.
If fault persists contact installer
The boiler will commence the ignition sequence supplying heat 01482 498663
to the central heating, if required.

Note. In normal operation the boiler colour screen will display RESTART EXIT
the boiler operation mode.

Boiler frost protection - boiler will fire if temperature is less

Restart the boiler and the ignition sequence will be repeated.
than 5 degrees C.

During normal operation the burner on indicator (C) will remain

illuminated when the burner is lit.

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OPERATION CONTROL OF WATER TEMPERATURE
Central Heating and Domestic Hot Water required. Domestic Hot Water
The boiler will fire and supply heat to the radiators but will give The DHW temperature is limited by the boiler controls to 65oC
priority to Domestic Hot Water on demand. maximum at low draw-off rate, adjustable via the Domestic Hot
Water temperature control knob (F).
If required the Domestic Hot Water preheat will operate as
described on page 17 MENU OPERATION - Preheat, during Due to system variations and seasonal temperature fluctuations
DHW flow rates/temperature rise will vary, requiring adjustment
periods when there is no call for CH.
at the draw off tap : the lower the rate the higher the
Domestic Hot Water only required. temperature, and vice versa.
Either set the Central Heating temperature control knob (E) Approx. hot water temperatures for the boiler thermostat
to ‘boiler off’ - or, settings are:
Set the Central Heating external controls to off. Domestic Hot Water Knob Setting Flow Temp
Only if pre-heat is selected the boiler will fire periodically for a Minimum 40ºC
few seconds to maintain the Domestic Hot Water calorifier in
a pre-heated condition. The pre-heat will take place only once Maximum 65ºC
in a 30 minute time interval. This may vary considerably due to Central Heating
the surrounding ambient temperature of the boiler. The boiler controls the central heating radiator temperature
The boiler will fire whenever there is a demand for Domestic to a maximum of 80oC, adjustable via the CH temperature
Hot Water. control knob (E).
The boiler preheat facility can be immobilised, refer to page 20. Central Heating Knob Setting Flow Temp
This will stop the boiler operating periodically for short periods. Minimum 30ºC
This facility is primarily provided for boiler installations in a
sensitive area (i.e. bedroom etc.). Maximum 80ºC
Note. If the pump and diverter valve have not operated in
the last 24 hours they will run briefly to ensure they do not
become seized.

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WEATHER COMPENSATION BOILER OVERHEAT PROTECTION
When the Weather Compensation option is fitted to the The boiler controls will shut down the boiler in the event of
system then the Central Heating Temperature Control knob overheating. Should this occur, the following display will appear;
(E) becomes a method of controlling room temperature. Turn
the knob clockwise to increase room temperature and anti-
OVERHEAT LOCKOUT
clockwise to decrease room temperature. Once the desired
setting has been achieved, leave the knob in this position
and the system will automatically achieve the desired room With boiler off & system cold fill System to 1.0 Bar
Bleed radiators and refill system to 1.0 Bar
temperature for all outside weather conditions. Check radiator valves are open.
Restart boiler.
TO SHUT DOWN THE BOILER If fault persists contact Installer
01482498660
Set the Domestic Hot Water temperature control knob (F) to
‘boiler off’.
RESTART EXIT
TO RESTART THE BOILER
Repeat the procedure detailed in ‘To light the boiler’ (refer to
page 7). Set the Domestic Hot Water temperature control
knob (F) to between 40ºC & 65ºC, refer to colour screen
whilst adjusting.

FROST PROTECTION
If no frost protection is provided and frost is likely during a short
absence from home, leave the heating controls (if fitted) at a
reduced temperature setting. For longer periods, the entire
system should be drained.
If the system includes a frost thermostat then the timer can be
left off (if fitted). The mains supply should be left switched ON,
with the boiler thermostat left in the normal running position.

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LOSS OF SYSTEM WATER PRESSURE
The pressure gauge (G) indicates the central heating system pressure. If the pressure is seen to fall below the original installation
pressure of 1.0 & 1.5 bar then conduct the re-pressurising procedure as shown below. If unable to do so or if the pressure continues
to drop a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.5 BAR UNDER THIS CONDITION.
In this case the following display will appear:

Under boiler,
turn blue & black
LOW WATER PRESSURE handles in line with
With boiler off & system cold pipes to fill
fill system to between 1.0 & 1.5 bar
(Press PICTURE to see how)
Bleed radiators then refill
If fault persists contact Ideal (01482 498660)
If pressure loss re-occurs contact installer

PICTURE EXIT EXIT

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 To Top up the system :-
lation
1. Ensure both A & B handles (blue) are in closed position 4. Turn the Domestic Hot Water (DHW) Inlet A blue handle
inues
(as shown). to the horizontal position.
2. Remove the plug and cap and retain. 5. Ensuring no leaks are seen, gradually turn the filling loop
ON. 3. Connect the filling loop to the Domestic Hot Water (DHW) handle (blue) B to the horizontal position.
inlet and tighten. Also ensure that the other end of filling 6. Wait for the pressure gauge to reach 1 to 1.5 bar.
loop is hand tight. 7. Once pressure is reached turn valves A & B back to the
closed position.
8. Disconnect the filling loop, replace cap and plug. Note
there can be some water spillage at this point.

11
CONDENSATE DRAIN
This appliance is fitted with a siphonic condensate trap To unblock a frozen condensate pipe;
system that reduces the risk of the appliance condensate 1. Follow the routing of the plastic pipe from its exit point on
from freezing. However should the condensate pipe to this the appliance, through its route to its termination point.
appliance freeze, please follow these instructions: Locate the frozen blockage. It is likely that the pipe is
a. If you do not feel competent to carry out the defrosting frozen at the most exposed point external to the building
instructions below please call your local Gas Safe or where there is some obstruction to flow. This could be
Registered installer for assistance. at the open end of the pipe, at a bend or elbow, or where
b. If you do feel competent to carry out the following there is a dip in the pipe in which condensate can collect.
instructions please do so with care when handling hot The location of the blockage should be identified as
utensils. Do not attempt to thaw a condensate drain pipe closely as possible before taking further action.
if you cannot reach it from ground level. Be aware that 2. Apply a hot water bottle, microwaveable heat pack or a
any water used can quickly freeze if it falls onto pathways, warm damp cloth to the frozen blockage area. Several
causing a possible slip hazard. If this appliance develops applications may have to be made before it fully defrosts.
a blockage in its condensate pipe, its condensate will Warm water can also be poured onto the pipe from a
build up to a point where the burner will go out: watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
IGNITION LOCKOUT 4. Once the blockage is removed and the condensate can flow
freely, reset the appliance. (Refer to “To Light the boiler”)
Check other gas appliances work 5. If the appliance fails to ignite, call your Gas Safe
If pre-payment meter check credit Registered engineer.
If not, contact gas supplier
Restart boiler. Preventative solutions
If fault persists contact installer
01482 498663
During cold weather, set the boiler stat to maximum (must
return to original setting once cold spell is over).
Place the heating on continuous and turn the room stat down
RESTART EXIT to 15ºC overnight or when unoccupied (return to normal after
cold spell).

If the appliance is reset it will not light prior to it locking out,

displaying the above.

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ESCAPE OF GAS MAINTENANCE
Should a gas leak or fault be suspected contact the National The appliance should be serviced at least once a year by
Gas Emergency Service without delay. Tel. 0800 111 999 a Gas Safe Registered Engineer or in IE a Registered Gas
DO NOT SEARCH FOR GAS LEAKS WITH A NAKED FLAME. Installer (RGII).

CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and finish
off with a dry cloth. DO NOT use abrasive cleaning materials.

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POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineer’s visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is
not gained by the engineer.

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FAULT FINDING
If a fault occurs then a fault description and suggested potential corrective actions will be displayed. In addition the
following information may be useful.

Hot water works OK but no Rotate the Central Heating temperature control knob (E) clockwise.
Central Heating Ensure that the timer and Room Stat are switched on. Check batteries in
programmable room stats.

Hot water temperature is too low Rotate the Domestic Hot Water temperature control knob (F) clockwise. Note
that in cold weather it may be necessary to restrict the flow from the tap to
achieve the desired temperature.

Blank boiler display Ensure that the mains supply to the boiler is switched on and that no trips
have operated in the consumer unit.

Central Heating flow

temperature setpoint cannot Ensure that the CH flow temperature is not limited within the menu
be increased to 80ºC (See page 18 - Change Settings)

Too many restarts 5 boiler faults have been reset within a 15 min period. It is recommended
that the boiler should be examined by a suitably qualified service engineer.
To clear the message turn power off and on.

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1 DISPLAY FUNCTIONS IN NORMAL OPERATION
Indicates that the Boiler is Switched Off. Indicates that all taps Indicates that the timer or
Move DHW Temp Control knob clockwise to switch the boiler on. and showers are off. room stat is switched off

OFF READY READY

PREHEAT OFF TIMER OR ROOM
THERMOSTAT OFF

MENU
MENU

Indicates that Central Heating has been switched off at the boiler. Indicates that the boiler is providing hot water at 60ºC
Rotate Central Heating knob clockwise to switch on at the boiler.

ON
READY
CENTRAL 60°C TIMER OR ROOM
THERMOSTAT OFF

HEATING OFF

MENU
MENU

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Indicates the boiler is providing Central Heating and Indicates the temperature at the boiler is less than 5°C
the radiator temperature is 80°C. and the boiler is running to protect itself from frost damage

READY ON BOILER FROST

80°C
PROTECTION ACTIVE
PREHEAT ON
SWITCH OFF TEMPERATURE 19OC

MENU MENU

Indicates that the boiler is pre-heating Indicates that a Service is due

To switch pre-heat Off, see page 20 To reset, see page 22 - Reset Service Time

PREHEAT
READY
ON
READY
60°C
ACTIVE
SWITCH OFF TIMER OR ROOM TIMER OR ROOM
TEMPERATURE AT 60OC THERMOSTAT OFF THERMOSTAT OFF

SERVICE DUE Ideal Boilers 01482 498660

MENU MENU

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2 CHANGE SETTINGS
To change the Hot Water temperature rotate the To switch the heating on, rotate the Central Heating
Domestic Hot Water knob (F). This screen will be shown; knob (E) clockwise. This screen will be shown;
SELECT HOT WATER TEMPERATURE SELECT MAXIMUM RADIATOR TEMPERATURE

40 C 30 C
O O

OFF
60 C O
65 C
O
OFF
60OC 80 C
O

EXIT EXIT

To change the maximum radiator temperature rotate the To switch the heating off, rotate the Central Heating knob
Central Heating knob (E). This screen will be shown; (E) fully anti-clockwise. This screen will be shown;

SELECT MAXIMUM RADIATOR TEMPERATURE SELECT MAXIMUM RADIATOR TEMPERATURE

30 C
O
30 C
O

OFF
60OC 80 C
O
OFF
OFF 80 C
O

EXIT EXIT

18
To disable Domestic Hot Water and Central Heating (frost To change the room temperature set point (only if outside
protection still active) rotate the Domestic Hot Water knob (F) sensor connected) rotate the Central Heating knob (E).
fully anti-clockwise. This screen will be shown; This screen will be shown;

SELECT ROOM TEMPERATURE

OFF 10 C
O

22OC 30 C
O
OFF
MENU EXIT

To switch the boiler on rotate the Domestic Hot Water knob

(F). This screen will be shown;

SELECT HOT WATER TEMPERATURE

40 C
O

OFF
60OC 65 C
O

EXIT

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 3 MENU OPERATION
Pre-heat
If pre-heat is switched on then the boiler will periodically fire the burner thereby reducing the time taken to provide hot water.
If pre-heat is switched off the response time will be increased although gas consumption will also be reduced.

Press MENU and the following screen will be displayed; To switch preheat off press ‘OFF’
To switch preheat on press ‘ON’

MENU

SHOW EFFICIENCY LEVEL

HOT WATER PREHEAT ON / OFF
HOT WATER PREHEAT
SERVICE COMPANY NAME
FASTER MORE
HOT WATER EFFICIENT
SELECT EXIT RESPONSE OPERATION

ON OFF
EXIT SELECT
Press and press select;

SERVICE COMPANY NAME

SERVICE COMPANY PHONE NUMBER MENU

SHOW EFFICIENCY LEVEL
HOT WATER PREHEAT ON / OFF

HOT WATER PREHEAT ON / OFF

SHOW EFFICIENCY LEVEL

MENU SERVICE COMPANY NAME

SERVICE COMPANY PHONE NUMBER

SELECT EXIT

20
Efficiency Level
To view the efficiency level of the boiler press MENU Press select and a screen similar to the following
and the following screen will be displayed; will be displayed;

EFFICIENCY LEVEL
MENU
MIN MAX

SHOW EFFICIENCY LEVEL

HOT WATER PREHEAT ON / OFF 60%
SERVICE COMPANY NAME

EXIT
SELECT EXIT

Press EXIT twice to return to normal operation.

21
 Reset Service Time
If the boiler has not been serviced within the last 12 months, a Press SELECT and the following screen is displayed;
message will be displayed indicating this.
To reset the timing of this message, following a boiler service
press MENU and the following screen will be displayed;

CHANGE SERVICE INTERVAL

MENU MENU
NEXT SERVICE DUE:

SHOW EFFICIENCY LEVEL

0 DAYS
HOT WATER PREHEAT ON / OFF
SHOW EFFICIENCY LEVEL
OFF MAX
SERVICE COMPANY PHONE NUMBER
HOT WATER PREHEAT ON / OFF
RESTART SET EXIT
SERVICE COMPANY NAME
SERVICE COMPANY NAME

SELECT EXIT Press until the desired number

SELECT EXIT of days required.
Press SET.
Press EXIT to return to normal operation.
EXIT SELECT
Press until the following screen is displayed;
OFF MAX

SERVICE COMPANY NAME

SERVICE COMPANY PHONE NUMBER MENU

SERVICE COMPANY PHONE NUMBER
HOT WATER PREHEAT ON / OFF

CHANGE SERVICE INTERVAL

SHOW EFFICIENCY LEVEL

MENU FAULT HISTORY

FAULT HELP

SELECT EXIT

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23
 Ideal Boilers Ltd., pursues a policy of continuing improvement in the design and performance
of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers Ltd., PO Box 103, National Avenue, Kingston Upon Hull, HU5 4JN
Tel 01482 492251 Fax 01482 448858
Registration No. London 322 137

Ideal Consumer Helpline: 01482 498660

www.idealboilers.com