UNIVERSITI TEKNOLOGI MARA

AKADEMI PENGAJIAN BAHASA

SCHEME OF WORK

Code : ELC650

Course : ENGLISH FOR PROFESSIONAL INTERACTION

Level : DEGREE

Credit Unit : 2

Contact Hours : 2

Part : 4

Course Status : Non-core

(Core/Non-core)

Prerequisite : ELC501/ ELC590

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 STUDENT Learning Time TOTAL
WEEK CONTENT (SLT) number
(hrs) of SLT
F2F NF2F NF2F- (hrs)
Lectur Guided Non
e Guided
Hours
(LH)
1 F2F 2 1 2 5
Course Orientation
• Distribute course outline, explain course content, objectives, and
assessment
Introduction to Essentials of Communication
• Elements of Communication – communicator, message, channel, noise,
context,
• feedback
• Norms, turn taking and phatic communication
• Principles and barriers to communication
NF2F GUIDED
▪ Pre-discussion, online reading – Elements of Communication
NF2F NON-GUIDED
Researching additional information on:
• Elements of Communication – communicator, message, channel, noise,
context, feedback
• Norms, turn taking and phatic communication
• Principles and barriers to communication

2 F2F 2 2 2 6
Introduction to Forms of Communication
• Forms of Communication
• Verbal skills – written and oral communication,
• Written – pen and paper letters and documents, typed electronic documents,
emails, text chats, SMS
• Oral – face-to-face or through phone, voice chat, video conferencing
• Nonverbal – body language, including facial expressions, eye contact, body
posture, gestures

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 NF2F GUIDED
▪ Pre-discussion online reading – Forms of Communication
NF2F NON-GUIDED
▪ Researching online information on Forms of Communication and Language
Use
3 F2F 2 2 2 6
Language Functions for Interpersonal Communication and Workplace Interaction
1. Language forms and functions for informal workplace interaction

o Engaging in small talk (family, home, interests, movies, vacation,

relationships, health etc.)
o Initiating and closing conversations
o Giving compliments
o Praising and congratulating
o Expressing opinions and ideas
o Questioning and negotiating informally
o Agreeing and disagreeing
o Apologising
o Making suggestions
o Making request
o Accepting and declining invitations
o Taking leave
o Expressing condolences
2. Language forms and functions for formal workplace interaction
o Making phone calls
o Making appointments
o Making presentations
▪ Starting
▪ Highlighting content
▪ Engaging audience
▪ Closing
o Giving and responding to opinions
o Problem-solving
o Complaining
o Making decisions
o Justifying
o Seeking clarifications

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 o Clarifying
o Interrupting
o Making decisions
o Negotiating
▪ Stating and clarifying positions
▪ Bargaining
▪ Handling and resolving conflict
NF2F GUIDED
• Pre-discussion online reading – Language Functions for Interpersonal
Communication and Workplace Interaction
• Watching and simulating interactions involving small talk in pairs
• NF2F NON-GUIDED
• Researching for additional information on Language Functions for
Interpersonal Communication and Workplace Interaction
• Watching and simulating interactions involving small talk in pairs

4 F2F 2 1 2 5
Interpersonal Communication
o Context of Interpersonal Communication
o One-to-one vs group communication
▪ Group discussion skills
o Personality and conflict
o Tone
o Interpersonal communication styles
▪ Cooperative/collaborative versus confrontational
▪ Direct versus indirect
▪ Critical versus neutral
▪ Positive versus negative
▪ Casual versus formal
o Confidence building
o Problem solving skills
o Listening skills
o Negotiation skills
o Decision making skills
Considerations for Professional Interaction
o Attitudes and Behaviour
▪ Appearance

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 ▪ Demeanor
▪ Reliability
▪ Accountability
▪ Competence
▪ Ethics
▪ Poise
▪ Etiquette

Introduction to Assessment IV (Video Critique)

Language for Writing Formal Emails
NF2F GUIDED
• Pre-discussion online reading – Considerations for Professional Interaction
(Attitudes and Behaviour)
• Discussions on sample office emails
Online instruction/consultation on Assessment IV – Video Critique
NF2F NON-GUIDED
• Researching and selecting video excerpts for Assessment IV
• Preparing for Assessments II & III – Discussion Observation & Written
Presentation (Email)

BLENDED LEARNING 1
5 Workplace Simulation 0 4 2 6
• In groups of 4, students are to attempt the Workplace Simulation situations
provided by the resource team.
• While 2 students practise the Workplace Simulation situation, the other 2 will
record the practice and evaluate the students using the given rubrics. This
process is repeated with the other pair (peer evaluation). They will then
upload the recordings on suitable media e.g. WhatsApp / YouTube / Google
Drive.
• Students are to provide constructive criticism via suitable platforms e.g.
WhatsApp / ilearn.
• Lecturers are encouraged to moderate the discussion.
NF2F GUIDED
• Pre-discussion online reading – Interpersonal Communication
• Online instruction/consultation – preparing for Assessment I

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 NF2F NON-GUIDED
▪ Researching for additional information on Interpersonal Communication
▪ Watching and simulating interactions involving small talk in pairs
▪ Preparing for Assessment I
6 F2F 2 1 4 7
ASSESSMENT I: WORKPLACE SIMULATION (25%)
Pair work (11 minutes – 3-minute preparation time, 8-minute presentation)
NF2F GUIDED
• Researching possible video excerpts for Assessment IV
• Online instruction/consultation on video excerpts
NF2F NON-GUIDED
▪ Reviewing topics taught from weeks 1 to 4
▪ Researching for possible video excerpts for Assessment IV
▪ Reading materials on Considerations for Professional Interaction
7 F2F 2 1 2 5
ASSESSMENT I: WORKPLACE SIMULATION (25%)
Pair work (11 minutes – 3-minute preparation time, 8-minute presentation)
NF2F GUIDED
• Researching for possible video excerpts for workplace related discussions
• Online instruction/consultation on workplace discussions
NF2F NON-GUIDED
▪ Reviewing topics taught from weeks 1 to 4
▪ Viewing online discussions in preparation for Assessment II
▪ Reading materials on Considerations for Professional Interaction
▪ Online instruction/consultation on Assessment IV – Video Critique
8 F2F 2 2 2 6
Considerations for Professional Interaction (Continuation)
• Hierarchical relations (status and power)
• Professional etiquette
• Politeness
o Respecting and acknowledging positions
o Praising and congratulating
o Listening attentively
o Respecting other people
o Apologising for mistakes
o Practising personal hygiene

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 • Concept of face
o Loss of face
o Saving face

Cultural Competence for Interaction

• Ways to become culturally competent
o Cultural self-assessment and understanding the dynamics of cultural
differences
o Value diversity and embrace differences
o Adapt to diversity
o Managing culturally sensitive workplace practices
o Being respectful of race, gender and religion
o Cross-cultural communication styles: high context versus low context
Identifying Critical Incidents in video excerpts
NF2F GUIDED
• Researching possible video excerpts for Assessment IV
• Online instruction/consultation on video excerpts
NF2F NON-GUIDED
▪ Reviewing topics taught from weeks 1 to 11
▪ Researching possible video excerpts for Assessment IV
▪ Reading materials on Considerations for Professional Interaction

9 BLENDED LEARNING 2 0 4 2 6
Discussion Observation (Project Planning Discussion and Email)

•In groups of 4, students are to practise a discussion based on a given

situation provided by the resource team. Students may record and upload
their practice sessions on suitable media e.g. WhatsApp / YouTube / Google
Drive.
• After the discussion, each group will write an email of 200 words
summarising the key decisions based on the 4 aspects discussed.
• Each group is to send one email to the class lecturer for feedback.
NF2F GUIDED
• Pre-discussion online reading – Considerations for Professional Interaction
(Hierarchical relations (status and power), Professional etiquette, Politeness,
Concept of face)
• Mock Discussions on workplace issues

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 • Discussions on sample office emails
• Online instruction/consultation on Assessment IV – Video Critique
NF2F NON-GUIDED
• Researching and selecting video excerpts
• Preparing for Assessments II & III – Discussion Observation & Written
Presentation (Email)
10 F2F 2 1 2 5
ASSESSMENTS II & III: DISCUSSION OBSERVATION (25%) & WRITTEN
PRESENTATION (20%)
• Discussion Observation 25%
25 minutes (5-minute preparation time, 20-minute presentation)
• Written Presentation – Email (Individual) – 200 words, 30 minutes (20%)
(Written immediately after discussion)
NF2F GUIDED
• Researching information on Cultural Competence for Interaction
• Conducting research and preparing for Assessments II, III & IV
• Researching samples of written communication such as emails, memos,
letters, proposals, reports
NF2F NON-GUIDED
• Independent learning – reviewing topics taught from weeks 7 to 8
• Researching samples of email communication
• Viewing online samples of project planning discussions
11 F2F 2 2 2 6
ASSESSMENTS II & III: DISCUSSION OBSERVATION (25%) & WRITTEN
PRESENTATION (20%)
• Discussion Observation 25%
25 minutes (5-minute preparation time, 20-minute presentation)
• Written Presentation – Email (Individual) – 200 words, 30 minutes (20%)
(Written immediately after discussion)
NF2F GUIDED
• Pre-discussion online reading – Cultural Competence for Interaction
NF2F NON-GUIDED
• Researching samples of written communication such as emails, memos,
letters, proposals, reports
• Viewing online samples of project planning discussions

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 12 BLENDED LEARNING 3 0 3 4 7
Video Critique
• The class lecturer will post a video excerpt from a movie on WhatsApp /
Google Drive / ilearn.
• Students are to identify and comment on the critical incidents / elements of
communication in the video excerpt in an open forum via WhatsApp / Google
Drive / ilearn.
NF2F GUIDED
▪ Reviewing topics taught from weeks 1 to 12
▪ Researching possible video excerpts for Assessment IV
▪ Reading materials on Considerations for Professional Interaction
NF2F NON-GUIDED
• Review all topics discussed in class
• Analysing video excerpts and identifying critical incidents
13 F2F 2 1 2 5
ASSESSMENT IV: Video Critique (30%)
Pair work – Oral Presentation
15 minutes (4-5-minute video clip, 5-minute presentation per student x 2)
NF2F GUIDED
• Consultation and discussion on Assessment IV – Video Critique

NF2F NON-GUIDED
• Analysing video excerpts and identifying critical incidents

14 F2F 2 1 2 5
ASSESSMENT IV: Video Critique (30%)
Pair work – Oral Presentation
15 minutes (4-5-minute video clip, 5-minute presentation per student x 2)
NF2F GUIDED
• Consultation and discussion for Assessment IV – Video Critique
NF2F NON-GUIDED
• Consultation and discussion for Assessment IV – Video Critique

Total hours 22 26 32 80

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On-going Assessments

Week Assessment Duration Weightage

6&7 Workplace Simulation (Pair work) 11 minutes 25%

(Topics 1-4)

10 & 11 Discussion Observation

25 minutes 25%
1. Discussion (Group)
2. Email (Individual – 200 words, written in class after the 30 minutes 20%
discussion)
(Topics 1-5)

13 & 14 Video Critique (Oral Presentation – Pair work) 15 minutes 30%

(Topics 1-6)
Total 100%

Recommended Text

None

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References

DiSanza, J.R. & Leggem N.J. (2012) Business and Professional Communication: Plans, Processes, and Performance. Boston, USA:
Allyn & Bacon.

Goh, C.M.C. & Burns, A. (2012). Teaching Speaking a Holistic Approach. New York: Cambridge University Press.

Goodall Jr, H.L., Goodall, S. & Schiefelbein, J. (2010). Business and Professional Communication in the Global Workplace (3rd Edition).
Wadsworth: Boston, USA.

Kanu, A. (2011) Experiencing Interactive Interpersonal Communication. Xlibris Corporation.

Lamberti, A.P. and Richards A.R. (ed) (2011) Complex worlds: Digital Culture, Rhetoric, and Professional Communication. Amityville,
NY, USA: Baywood Pub Co.

Monaghan, L. et al. (2012) A Cultural Approach to Interpersonal Communication: Essential Readings. Oxford, UK: John Wiley & Son.

Sadri, H.A. & Flammia, M. (2011) Intercultural Communication: A New Approach to International Relations and Global Challenges. New
York, USA: Continuum International Publishing Group.

Samovar, L.A. et al. (2012) Communication Between Cultures. Boston, MA, USA: Cengage Learning.

Scollon, R. etal. (2012) Intercultural Communication: A Discourse Approach. Oxford, UK: John Wiley & Sons.

Thomas D.C. (2008), Cross-Cultural Management: Essential Concepts, 2nd Edition, Sage.

Wee, Lionel. (2008). The Technologization of Discourse and Authenticity in English Language. International Journal of Applied
Linguistics, Volume 18, issue 3 (November 2008), p. 256-273.

Wood J. T. (2012) Interpersonal Communication: Everyday Encounter. Boston, MA, USA: Cengage Learning.

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