Key Trends Southeast Asia 2024v3
Key Trends Southeast Asia 2024v3
Key Trends Southeast Asia 2024v3
IN SOUTHEAST ASIA
2024
acumen.education
CONTENTS
We are delighted to present “Acumen’s Key The five trends we have chosen are of course
Trends in Southeast Asia 2024”, Acumen’s subjective but taken collectively aim to
first annual report on five key trends shaping address key themes - competition, delivery
international education in Southeast Asia. modes, market channels - across key markets
in Southeast Asia, with a particular focus on
Southeast Asia is a major source region Malaysia, Vietnam and Indonesia.
for outbound international students and
a key region for transnational education Together with our 2023 Vietnam Voices report
programmes (TNE). Many international on Consumer Attitudes towards TNE, this
institutions are increasingly looking at report is a further demonstration of Acumen’s
Southeast Asia with diversification objectives in commitment to supporting international
mind, including market diversification, delivery education sector in Southeast Asia. We hope
models, subject areas and levels of study. you find the report insightful!
3 acumen.education
1.1 THE REGION
In 2022, more than 350,000 students from Southeast Asia were studying higher education
abroad, making Southeast Asia the third largest region globally for outbound student
mobility, after China and India. Within the region, Vietnam is by far the largest market for
outbound students, with Indonesia, Malaysia and the Philippines also major outbound
markets.
Outbound Higher Education Student Flows From Southeast Asia By Source Country
While traditional English speaking destinations are popular for outbound students, what
the data also shows is the increasing popularity of destinations within Asia, such as Korea,
Japan and Malaysia, for example in the case of Indonesia below:
5 acumen.education
Southeast Asia is also a key region for provision of Australian TNE, with an increasing number of
branch campuses established across Singapore, Malaysia, Vietnam and Indonesia. In 2021, more
than 53,000 students were studying Australian TNE programmes in Singapore, Malaysia and
Vietnam.
In large emerging markets such as Vietnam and Indonesia, in the last three years there has
been a noticeable uptick in activity to move towards in-country provision, with the growth in the
‘campus within a campus’ model in Vietnam, and the establishment of four branch campuses in
Indonesia: three from Australia, and one a joint venture between Lancaster University and Deakin
University.
1.2 KEY DRIVERS FOR INTERNATIONAL EDUCATION IN SOUTHEAST ASIA
The following key drivers underpin continued strong growth in international education:
Philippines.
5 INTERNATIONAL OUTLOOK
o Over the past 30 years, Vietnam’s
economy has grown at an average of Many families in the region (particularly
6.8% per year; the second fastest parents) are now more familiar with
growing economy in the world during international education and the opportunities
7 acumen.education
1.3 INTRODUCTION TO THE FIVE KEY TRENDS
This report offers readers our take on five of the key trends we assess will impact the
international education sector in Southeast Asia in 2024, relating to student mobility as
well as transnational education. Our five key trends are:
The post-pandemic era has reshaped study preferences, ushering in a new era of intra-Asia student
mobility. Travel hesitancy, financial constraints, the rise of regional transnational education options
and growing soft power (think K-Pop) are contributing to increased demand from students in Asia
seeking to study within Asia.
How might this trend impact outflows of international students to traditional English
speaking destinations?
Southeast Asia is a major region globally for TNE, dominated by Australia and the UK. Singapore and
Malaysia have led the way; some Malaysian institutions in particular are now engaging in TNE in
other developing countries, such as Vietnam and Bangladesh. At the same time the large emerging
markets of Indonesia and Vietnam are witnessing rapid growth in TNE delivery in all its forms.
The number of international, dual curricula and bilingual schools has grown substantially in key
Southeast Asian markets in recent years, providing better preparation and efficient pathways for
students seeking international tertiary education options. It also signals that a growing cohort of
parents have the financial means to invest significant amounts in their children’s education for many
years.
Malaysia has been an important source of international students for Australia, New Zealand and
the UK for many years. The UK in particular has been a study destination of choice, particularly for
undergraduate studies. The total number of Malaysian students going abroad for study has not
however recovered to pre-pandemic levels.
Consumers are becoming increasingly sophisticated and savvy to the many international education
options available to them, and are now able to do much of the initial research on study options
themselves. International education providers are able to engage directly with consumers in ways
that were never possible before. There remains however a strong desire from consumers for agents
to offer counsel on the best options, and to provide guidance and support throughout the enrolment
and visa application process.
How are agents responding to this, and where do they see they are able to add most
value to their customers?
What does this mean for institutions that work closely with agents?
9 acumen.education
1.4 KEY INSIGHTS FOR INTERNATIONAL PROVIDERS
The impacts of these key trends on international providers are described in more detail in
section 2 of this report, but our key insights can be summarised as follows:
Japan and Korea are now top 5 destinations The Malaysian market remains overwhelmingly
for outbound higher education students from an undergraduate market for outbound
Vietnam, Indonesia, and Malaysia. students, although we are seeing an increase
in the proportion of Malaysian students
Competition for Southeast Asian students undertaking postgraduate studies abroad.
from within the region is set to increase, with Within Malaysia itself however there is
more active engagement by regional increasing recognition of the importance
economies such as Japan, Korea, Hong Kong of postgraduate studies for employment
and Taiwan, and a strong focus on outcomes. Malaysia remains the 3rd most
employment outcomes. important market for outbound higher
education students from the region.
2 TRANSNATIONAL EDUCATION (TNE)
3 SCHOOLS
Here are our overall top line recommendations for how institutions might respond to these
trends in Southeast Asia.
1 Improve the customer experience across all touchpoints of the customer journey:
Invest in agent relationships and provide active, timely support.
Focus on activities that will lift offer to enrolment conversion: responsiveness is key.
4 Balance your investment between established and emerging markets in Southeast Asia:
Focus investment on emerging as well as established markets in the region, particularly
those with large young populations, such as Indonesia, Vietnam and the Philippines, where
the addressable market will continue to increase.
NEXT STEPS
11 acumen.education
SECTION 2: ACUMEN’S FIVE KEY TRENDS
TREND #1 The Rise Of Intra-Asian Student Mobility
13 acumen.education
TREND #1 Growth in Intra-Asia student mobility
OVERVIEW
Southeast Asia and North Asia, both key source regions for English-speaking study destinations, are
becoming destinations in their own right for international students from across the region.
Japan is now a top 5 study destination for higher education students from Vietnam, Indonesia and
Malaysia, while Korea is a top 5 destination for Vietnamese students.
Proximity and affordability, along with enhanced reputations for academic excellence and student
safety, are key decision factors for Asian parents and students alike.
“Students can now enjoy the ‘Best of Both Worlds’ in Asia, a blend of cultural comfort and
academic excellence. They benefit from the academic excellence and global reputation
of renowned institutions [both local and via transnational education] while remaining
within the comfort and familiarity of their own cultural and geographical surroundings.”
Traditionally, students from Southeast Asia have sought education opportunities in English-
speaking destinations such as Australia, Canada, New Zealand, the United Kingdom, and the
United States. While demand for these prestige destinations remains solid in Southeast Asia,
alongside this, we are seeing growth in intra-Asia student mobility due to a combination of factors.
15 acumen.education
DESTINATION TRENDS
Top 5 destinations for Indonesian students Top 5 destinations for Malaysian students
Malaysia Australia
(9,862 students) (11,419 students)
Japan Japan
(5,095 students) (2,695 students)
0 2,000 4,000 6,000 8,000 10,000 12,000 0 2,000 4,000 6,000 8,000 10,000 12,000
Japan
(44,128 students)
Korea
(24,928 students)
United States
(23,155 students)
Australia
(14,111 students)
Canada
(8,943 students)
SOUTH KOREA
In 2023, international student numbers in South Korea hit an all-time high of
more than 200,000 and there are now plans to attract 300,000 international
students by 2027. Kyuseok Kim from SUNY’s Korea Campus points to a steady
increase in the enrolment of international students in South Korean higher
education institutions over the past two decades; a significant leap from 12,314
students in 2003. South Korean and Indonesian institutions are increasingly
collaborating on transfer programmes and other partnerships, and some South
Korean universities are also promoting themselves to Vietnamese students as
pathways to the United States.
TAIWAN
In September 2023, Taiwan launched a plan to attract 320,000 international
students by 2030. There were approximately 19,000 international students in
Taiwan in 2022 and pre-pandemic the figure was close to 57,000. The plan also
includes setting up 10 overseas offices including in Indonesia, the Philippines
and Vietnam. Some Taiwanese universities are now also promoting themselves
to Vietnamese students as pathways to the United States.
17 acumen.education
IN-MARKET INSIGHT
“As an established international education hub in the region, Malaysia has for many
years been attracting large numbers of international students from China, particularly
into higher education TNE options. In Malaysia’s international schooling sector, we are
also now seeing increasing numbers of South Korean and Japanese students. Alongside
this, Malaysia is an important source market for Australia, the UK and the US. This two-
way flow of students characterises Malaysia’s international education landscape.
Twenty years ago, Malaysia focused on affordability, cultural proximity and flexibility
as its unique value propositions for inbound students. Now the message to incoming
international students is ‘study your entire undergraduate degree in Malaysia and take
your Masters abroad’ and we’re seeing the market respond positively.”
KENNY CHOO
Senior Manager Customer Experience,
Acumen Malaysia
IMPLICATIONS FOR INTERNATIONAL EDUCATION PROVIDERS
While there will continue to be solid demand for traditional English speaking destinations, there is
also a contestable market segment increasingly subject to competition from destinations within
the region. Responses to this competition may include:
o The unique features and benefits - including life experience - of studying at your
institution
o The work integrated learning and employment opportunities that may result from study
at your institution
2 Establishing new TNE and transfer options to provide flexible pathways to study at your institution,
at different price-points.
3 A renewed focus on emerging as well as established markets in the region, particularly those
with large young populations, such as Indonesia, Vietnam and the Philippines, where the
addressable market will continue to increase.
19 acumen.education
TREND #2 The Next Generation Of Transnational Education (TNE)
OVERVIEW
TNE is transforming the way international education is delivered in key Southeast Asian markets,
including Indonesia, Malaysia, Singapore and Vietnam.
TNE offers the opportunity for institutions to diversify their delivery modes and provide flexible
pathways and different price-point options, and reach an adjacent/overlapping market segment to
the traditional study abroad market.
Acumen’s 2023 Vietnam Voices report highlighted that Vietnamese parents had a strong preference
for international programmes over local programmes, with 85% indicating an openness to
international education delivered in Vietnam. We assess this trend is similar across many key markets
in Southeast Asia.
CHECK OUT
THE VIETNAM
VOICES REPORT
HERE
Recent regulatory changes have contributed to rapid growth in TNE in Vietnam and Indonesia; in the 3
years between 2018-19 and 2021-2022 the number of students undertaking UK TNE in Vietnam grew
by 141%.
We are also seeing growth in TNE that caters to a professional segment rather than a student
segment, through executive education, professional certifications, micro-credentials and
postgraduate qualifications. This includes such pilot initiatives being funded via the Australian
Government in Malaysia and Vietnam.
“We are seeing significant and sustained interest from international institutions to
engage in TNE partnerships in Vietnam, including increased interest from higher ranked
universities, as well as from local universities for full in-country delivery of international
degrees.”
HAIKE MANNING
Executive Director Southeast Asia
Acumen
21 acumen.education
BACKGROUND
MALAYSIA
Malaysia’s TNE landscape is mature, highly competitive and attracts Malaysian students
alongside international students from across the region as well as from the Middle East and
Africa. Malaysia’s private sector hosts the vast majority of TNE programmes.
Malaysia is home to 10 international branch campuses, 8 of which are British or Australian, and
many franchise and transfer degree options. With the exceptions of branch campuses in Sarawak
and EduCity in Johor, most TNE programmes are offered in Kuala Lumpur.
In comparison to traditional study destinations, Malaysia is a lower cost option for international
students from South Asia, and is also positioned as a modern, safe Islamic society for students
from the Middle East and across Asia. China accounts for by far the largest number of inbound
students undertaking higher education in Malaysia.
China 38,714
Indonesia 9,862
Bangladesh 5,714
Pakistan 4,137
India 3,814
Nigeria 3,564
Yemen 2,788
Iraq 2,132
Egypt 2,041
Although it is unlikely that Malaysia will reach its target of hosting 250,000 international students by
2025, the 2022 estimated figure of between 130,000 and 170,000 reinforces Malaysia’s position as a key
international education hub in the region.
Malaysian universities are also becoming active in global TNE ecosystems: UCSI University has opened
an offshore campus in Bangladesh and Limkokwing University operates campuses across Africa,
Cambodia, Sri Lanka, Yemen, and the United Kingdom. Malaysian institutions are also becoming more
active in Vietnam, including through British University Vietnam (owned by Taylor’s,) and with franchise
TNE programmes. An example is Open University Malaysia degrees being offered in Ho Chi Minh City
via HUTECH, a Vietnamese private university.
INDONESIA
TNE has been slower to emerge in Indonesia largely due to previous restrictive and complex
regulations.
The recent easing of Indonesia’s regulatory environment for TNE, however, has driven a shift in the
market, with 100% foreign-owned university branch campuses permitted since 2018. Monash
University was the first foreign owned branch campus to open in Indonesia; its licence to operate
was granted in November 2020 and its first Masters cohort commenced in October 2021. Monash
Indonesia offers Masters and PhD programmes in business innovation, digital technology and
data science, public health, public policy and urban design as well as tailored executive
education and micro-credentials.
Following Monash, three other Australian campus projects were been announced in 2023: Deakin
University, which plans to partner with Lancaster University to deliver pathway and undergraduate
programmes in Bandung, Western Sydney University which plans to deliver undergraduate
programmes in Surabaya and Central Queensland University which plans to establish a campus
offering specialised programmes in Balikpapan.
WHAT’S NEXT?
23 acumen.education
VIETNAM
Vietnam is emerging as a key player in the next wave of TNE in Southeast Asia, driven by a huge
appetite for international education, alongside capacity and quality constraints in the local
education system.
There is an increasing openness and appetite from the Vietnamese Government and from the
market for TNE in all its forms, as outlined in Acumen’s 2023 Vietnam Voices report. While the
Vietnamese Government has traditionally encouraged collaborative TNE delivery models,
primarily through Joint Training Programmes (JTPs), it is also increasingly calling for new foreign
branch campuses to be set up in Vietnam, but the current regulations under Decree 86 -
particularly investment thresholds and the approval process - remain challenging for branch
campus establishment.
The Ministry of Education and Training reports over 400 ‘active’ JTPs, led by institutions from the UK,
US, Australia and France, but only 5 foreign invested campuses (including RMIT, British University
Vietnam and some government sponsored campuses such as the Vietnam German University).
70% of JTPs are in undergraduate programmes, with the bulk of those focused on business or
STEM subjects.
Doctor
Master
Bachelor
Total
PROGRAMME BY QUALIFICATIONS
WHAT’S NEXT?
Private Vietnamese universities are looking to improve the quality of their programmes/
institutions and see international cooperation as a key mechanism to achieve this. The
number of programmes being taught in English is increasing rapidly.
Strategic partnerships or “Learning Centres” are becoming increasingly popular given the
regulatory challenges with establishing international branch campuses. For example the
Swinburne-FPT strategic partnership, which sees a range of Swinburne degrees taught entirely
in-country. Delivery of international degrees fully in Vietnam (at a lower price) caters to a new
and rapidly growing market segment.
3 Quality
There will be an increasing focus on ensuring the quality of international programmes taught
in Vietnam, both from foreign institutions, the Vietnamese government as well as foreign
accrediting bodies. This was a key theme at the UK-Vietnam TNE Forum in Hanoi in October
2023.
25 acumen.education
IN-MARKET INSIGHT
“Acumen estimates Vietnam’s current market size for higher education TNE at US$550
to US$650 million per year (fees only). Although many joint programmes have already
been established, TNE delivered at scale remains a greenfield opportunity. RMIT Vietnam
and British University Vietnam in particular enjoy strong positions in the market.
HAIKE MANNING
Executive Director
Southeast Asia, Acumen
2 The ‘greenfield’ state of Vietnam’s TNE market presents considerable opportunities in Vietnam
for institutions able to offer full in-country delivery, through branch campus, ‘campus within a
campus’ models, franchise and other types of 4+0 arrangements.
OVERVIEW
The number of international, dual curricula, and bilingual schools has grown substantially in key
Southeast Asian markets in recent years, providing better preparation and efficient pathways for
students seeking international tertiary education options.
In 2022, there were 1,905 international schools in Southeast Asia, up nearly 25% in 2017, and catering for
nearly 600,000 students across the region. These schools are either offering a fully international
curriculum or a dual curriculum alongside the local high school diploma, in English. A large
percentage of these students will be preparing for international tertiary education.
The international/bilingual schools trend varies by market. In Vietnam for example, the fastest growing
market segment has been premium bilingual schools (rather than full international schools.)
In Malaysia, which has a mature international school segment, A-levels are becoming less popular
due to a range of factors. This includes the emergence of alternative and more cost-competitive
university pathways, as well as the academic rigour of A-levels, which is less attractive to some
students seeking a less challenging route to tertiary education.
It demonstrates the growing ability and willingness of families to pay for an international
1
education, at an earlier age.
Students are better exposed to an international system of education and learning in English,
2
which prepares them better for further international study.
3 Traditional foundation pathways are facing intense competition from this market segment.
“The rise of international and bilingual schools in Southeast Asia is emblematic of the
shifting educational landscape, driven by parents’ aspirations for more advanced and
globally-oriented education.”
27 acumen.education
BACKGROUND
In some markets, such as Singapore, local students are only able to study at international schools
under certain circumstances, whereas these restrictions do not apply in other markets, including
Indonesia and Vietnam (although quotas do apply in Vietnam.)
International schools offer a non-local curriculum, such as the International Baccalaureate (IB), the
UK’s General Certificate of Secondary Education (GCSE) and General Certificate of Education
Advanced Level (A Levels) as well as country/state specific curricula such as the South Australia
Certificate of Education.
Some schools are dual-curricula, offering these qualifications alongside local curricula. International
and dual-curricula schools provide greater choice for parents and students who are aspiring to
international tertiary studies, particularly in English-speaking countries. They are marketed and
perceived in Southeast Asia as ‘global education passports’ which do not lock students into a single
institution, which some foundation pathways are perceived as doing.
VIETNAM
As of 2021, there were more than 100 international schools across Vietnam, catering to both local
and international students. Student numbers have grown 56% in the last 5 years to July 2023.
Private bilingual schools have been the fastest growing K-12 segment in Vietnam in recent years, with
the premium bilingual school segment (classified as charging between US$8,000 to US$12,000 for
annual tuition) registering 30% year on year growth in Ho Chi Minh City during 2016-2020.
In 2020, L.E.K. Research estimated 40,000 students were enrolled in private bilingual schools in Ho Chi
Minh City alone.
IN-MARKET INSIGHT
“Vietnamese parents seek international schooling for their children which ‘maximises’
their higher education options. Demand from Vietnamese parents is focused on private
schools that use international curricula to supplement local programmes of study.
The price point these schools offer is often much lower than international schools and
students can still access highly sought after local university places, which are not
available to graduates from international schools.
Partnering with existing private schools is a sound strategy and one where we’ve seen
Cambridge International really succeed.”
29 acumen.education
INDONESIA
In October 2023, the Indonesian government reported 900+ registered ‘Joint Cooperative Schools’,
known as SPK, which implement dual curricula. As in Vietnam, growth in demand stems from local
Indonesian families and not expatriates. Key drivers of the growing number of international
schools and student enrolments in Indonesia include:
Indonesian parents who aspire to international higher education options for their children
are generally dissatisfied with local school options and seek alternatives.
International school qualifications are perceived as offering more flexibility and portability
for students than foundation pathways, which are perceived as locking students into a
particular institution.
Schooling which uses English as a medium of instruction is looked upon favourably and is
not guaranteed in local systems.
SINGAPORE
Singapore’s dynamic international school ecosystem experienced strong growth in the five years
between July 2018 and July 2023. The number of international schools in Singapore grew by 34%
and student enrolments by 19% according to ISC Research.
Recent enrolment growth has been impacted by the pandemic and post-pandemic economic
conditions which has slowed the movement of expatriate families into Singapore, who are key
consumers of international schooling in this market.
International schools in Singapore are instead seeing increasing enrolments of secondary school
students from mainland China and Hong Kong. These students typically live in Singapore away
from their families in boarding halls or other residential accommodation. Many of these students
use Singapore’s international schooling options as a stepping stone to higher education in
English-speaking destinations such as Australia, Canada, New Zealand, the United Kingdom, and
the United States.
For these students and their parents, the proximity of Singapore to China, widespread use of
Chinese language in Singaporean communities and Singapore’s global reputation for academic
excellence are paramount. An emerging challenge for international schools in Singapore is
maintaining cultural and linguistic diversity within their school community.
1 Demonstrates that more families can afford international education for longer, challenging
the prevailing myth of price sensitivity in key markets like Indonesia and Vietnam.
2 Means that increasing numbers of students from the region are better prepared for
international tertiary study (either abroad or via TNE.)
31 acumen.education
TREND #4 Shifting Patterns Of Demand In Malaysia
OVERVIEW
While the total number of outbound students from Malaysia has declined in recent years, Malaysia
remains a key market in Southeast Asia, as the third largest outbound market for higher education
students, after Vietnam and Indonesia.
However, there have been recent shifts in the preferences and behaviours of Malaysian students
pursuing international education.
For the UK, it remains by some distance the UK’s most important market in Southeast Asia, both for
outbound students and TNE.
14000
12,135
12000
10000
8000
6,215
5,405
6000
3,690
4000
2,660 2,480
2000
0
Malaysia Singapore Thailand Indonesia Vietnam Philippines
Source: HESA
BACKGROUND
Australia 11,419
Japan 2,695
Jordan 1,377
Germany 1,275
Russia 1,194
Ireland 1,000
Canada 960
33 acumen.education
Two recent trends to note are:
o Commencement data from Australia suggests a post-pandemic recovery
(consistent with recovery across other markets in the region.) It is not yet clear
whether this is due to Australia taking a larger market share or whether the
Malaysian outbound market is itself rebounding.
5,000
4,522
4,278
4,500
4,000
3,546 3,574
3,898 3,325
3,500
3,017 3,433
3,000
3,177 3,240
2,500
2,362
2,000
2,354
1,972
1,500
1,640
1,000
1,149
500
0
2019 2020 2021 2022 2023
Anecdotally, there is a perception that more Malaysian students are seeking international
postgraduate study options than in the past.
In the case of the US, UK, and Australia however, the total number of students undertaking
Postgraduate studies (coursework/taught programmes) has remained relatively stable over
the past 5 years. Malaysia remains overwhelmingly an undergraduate market for the UK and
Australia.
What has increased is the proportion of Malaysian students undertaking Postgraduate studies;
for the UK, in the 5 years between 2017 and 2022, the proportion increased from 12% to 19%.
% of Malaysian Students Enrolled in Taught Postgraduate Programs 2017-2023
20%
15%
10%
5%
2017 2018 2019 2020 2021 2022 2023
The widespread availability of quality international undergraduate degrees in Malaysia (via branch
campuses and other forms of TNE) may be stimulating a tendency towards postgraduate study
abroad, as parents still wish for their children to get an overseas study experience. They are able to
achieve this with an investment of 1 or 2 years via postgraduate study rather than the much higher
investment of 3-4 years for undergraduate study.
There is a broader trend underway in Malaysia, with a growing emphasis within public universities in
Malaysia towards postgraduate programmes, with more seats now available for students. In addition
the Malaysian government is encouraging students to pursue postgraduate studies, for example via
the reintroduction of the MyBrain sponsorship programme in 2024.
An increasingly competitive labour market - and employer preferences - are also stimulating greater
interest in postgraduate studies.
35 acumen.education
“We are seeing a shift towards postgraduate programmes and employability outcomes
among Malaysian students. This shift is driven by the increasing recognition of the
value of higher education and its competitive advantage in the job market. In terms of
employability outcomes, there is a growing emphasis on the practical application of
knowledge and skills.”
JEAN WU
Country Director
AUG
This is most evident in the numbers from the UK; Malaysia is the UK’s second largest market
globally for delivery via TNE through branch campuses, dual award and validation.
Total Malaysian Tertiary Students Studying Internationally
80,000
70,000
60,000
50,000
40,000
2017 2018 2019 2020 2021
20,000
15,000
10,000
2017/18 2018/19 2019/20 2020/21 2021/22
Source: HESA
50,000
40,000
2017/18 2018/19 2019/20 2020/21 2021/22
Source: Universities UK, The Scale of UK transnational education, (excludes Oxford Brookes)
37 acumen.education
Fields of Study
There is also evidence of changing preferences in fields of study by Malaysian students who
opt to study in traditional English-speaking markets.
For Australia, the largest growth in the five years between 2018-2022 was in education (+42%),
while management and commerce saw a sizable decline (-48%).
Management and commerce remains by some distance however the most popular field of
study for Malaysians studying in Australia. In 2022, the top 5 fields of study for Malaysian
students in Australia were:
Health
Information Technology
Education
Creative Arts
Anecdotal insights from industry players in Malaysia suggest increased interest in social sciences as
well as AI, data science, cyber security, sustainable energy, biotechnology, and digital media.
Employment prospects appear to be of growing importance when families and students are
selecting a field of study.
IN-MARKET INSIGHT
Institutions should however also consider how to respond to the growth in interest in
2
postgraduate coursework programmes, with a focus on ROI and employability outcomes.
TNE should be a part of the mix for any recruitment strategy for Malaysia, given the popularity
3
and maturity of TNE delivery in Malaysia.
Institutions should keep a close eye on emerging preferences for new or niche subject areas,
4
which can assist international education providers to diversify their international student body
across fields of study.
39 acumen.education
TREND #5 The Evolving Role of Education Agents
OVERVIEW
Agents act as intermediaries connecting students and their families to institutions abroad, and are
critical partners for the international education sector in Southeast Asia.
For many years, a number of stakeholders have predicted that increasing automation and
digitalisation in international education, from comparing courses offered by different institutions to
applying for programmes and student visas, would diminish the value proposition of agents.
In many key markets in Southeast Asia, the role of agents continues to strengthen and evolve to meet
the changing demands of families. The emphasis on customer experience has become paramount.
DEVINA SIVAGURUNATHAN
Executive Director
MABECS Malaysia
BACKGROUND
Education agents play a crucial role in guiding students and families through the complex
processes involved in studying abroad, from navigating institutional and visa applications to
facilitating foreign currency payments for tuition fees and living costs. Agents also provide English
language support and are increasingly involved in providing pastoral care, accommodation advice
and ensuring the wellbeing of the students they serve, with a trend toward ‘vertical integration’ of
services.
Institutions from the United Kingdom, Australia, and New Zealand use agents as their primary
recruitment channel for international students:
o In Australia, national Student Experience Surveys in 2020, 2021 and 2022 show that a
consistent 86% to 87% of undergraduate international students used an agent. Among this
group, 92% to 93% rated the service provided by their agent positively.
o In the United Kingdom, it is estimated that 45% to 55% of international students have had
the support of an agent in planning their studies and that the use of agents is increasing.
41 acumen.education
There is immense pressure for parents in Southeast Asia to make the ‘right decision’ about
their child’s – and their family’s – future. This is made more complex by the limited English
language proficiency of many parents across this region and the increased importance
placed on student safety in recent years:
INFORMATION OVERLOAD
Many students and parents are overwhelmed by the sheer amount of information available on
international study options. This is compounded by TNE options within their home country which
can provide considerable savings to families, but also introduces additional locations of study.
Families in Southeast Asia seek the ‘human touch’ to guide them through this complexity.
CULTURAL CONSIDERATIONS
The use of agents and other intermediaries in Southeast Asia across a number of sectors such
as banking, wealth management, insurance and real estate, is culturally ingrained. International
education is no different. Southeast Asian families expect individualised, humanised service
which is difficult for education providers to deliver from a different country and time-zone and
without a deep understanding of local cultural preferences.
While agents are an essential part of the education landscape in Southeast Asia, their role is not
always openly discussed or endorsed by other stakeholders, despite the evidence that there are
good actors as well as bad actors.
FUTURE DIRECTIONS?
One major Hanoi-based international education agent sees his company’s future role more as
a ‘companion’ to Vietnamese families throughout the entire student journey rather than merely
assisting families at the start of the process. A relationship between a family and an agent might
commence during a child’s early secondary schooling with advice on preparatory requirements, as
well as international school and TNE options available prior to the start of undergraduate study.
IN-MARKET INSIGHT
JEAN WU
Country Director
AUG Malaysia
43 acumen.education
IMPLICATIONS FOR INTERNATIONAL EDUCATION PROVIDERS
Agents are an essential part of the international education landscape in Southeast Asia, and
1
their role is evolving - not diminishing - to meet consumer demands. International education
providers should tailor their agent engagement to meet the specific market requirements and
characteristics of each market in Southeast Asia.
2 International education providers should invest in relationships with high-quality agents and
recognise the ‘vertical integration’ of services that families are increasingly looking for.
3 There is considerable competition among institutions to keep the attention of high quality
agents. Institutions that are able to support agents in offering the best possible customer
experience (including through good communication, speedy admissions processes,
personalised service) to families are more likely to improve the performance of their agent
channels. Having an in-market representative who speaks the local language and is able to
provide 365 day on ground support to agents offers significant advantages.
SECTION 3: ABOUT ACUMEN IN SOUTHEAST ASIA
Explore and expand globally with the most-trusted brand in education internationalisation.
Since our story began in 2008, Acumen, part of Sannam S4 Group has offered deep in-market
insights, a people-first approach, and fully compliant international services across multiple markets in
Asia and beyond.
The Acumen team in Southeast Asia is ready to help, with an established presence across four key
markets in the region (Vietnam, Malaysia, Indonesia and Singapore) operated by a vastly experienced
team, led by our Executive Director for Southeast Asia, Mr. Haike Manning, the former New Zealand
Ambassador to Vietnam. A strong network of partnerships enables us to support our clients in other
markets in the region.
Your dedicated in-market presence – a low risk high value solution with strong in-country
management and support, and access to key stakeholders in the market via Acumen’s
University Partner Connect (AUPC.)
A cost effective ‘Runner’ service - providing you with a high quality local resource to support
your operations for a fixed number of days per year.
ENROLMENT SERVICES:
We support our clients to manage key points in the admissions funnel, from enquiry
management and lead nurture through to conversion.
CONSULTING:
Market insight reports which inform effective engagement in the student recruitment and TNE
markets in the region, competitive benchmarking, as well as market strategy development.
TNE partner matching as well as facilitation and support for partnership agreements.
Vietnam Rising: for global university leaders to get a longer term strategic view of one of the
world’s most existing international education markets.
Diversify Southeast Asia: supporting university leaders to understand how best to achieve
diversification objectives operating across this critical diversification region.
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SOURCES FOR THE REPORT
We acknowledge with deep appreciation the contributions from industry experts who have been
quoted in this report, both external as well as within Acumen. You can view the sources we have
drawn from here.
Reasonable use (including quoting) of the findings or other material in this publication is permitted, subject to appropriate attribution to Acumen.
However, this publication may not be redistributed, or republished in part or in full without explicit consent from Acumen.
This publication has been prepared by Acumen for general guidance on matters of interest only and does not constitute professional advice.
No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication,
and Acumen does not accept or assume any liability, responsibility, or duty of care for any consequences of a third party acting, or refraining to
act, in reliance on the information contained in this publication or for any decision based on it.
47 acumen.education
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