SmartLynx Cabin Crew FAQ Dec2022

CABIN CREW RECRUITMENT
FOR SUMMER SEASON 2023

Frequently Asked Questions
1. What kind of airline is SmartLynx? If you don't hold an EU passport, you will be requested
to provide a valid EU work permit that allows you to
work and travel unrestrictedly. Please contact your
We are an ACMI and charter company flying on behalf of local authorities for more information on obtaining an
other airlines and tour operators. EU work permit.
Some of the rules for our cabin crew are set by us, and
some by our clients. The standard and emergency
procedures onboard the aircraft are ours. Onboard 4. What are the language requirements?
service and customer satisfaction is where the client calls
the shots. Most of the time our crew will be trained by Fluent English is a must, as all our training, manuals, and
the client before starting operations. The training can be communication is in English. Any other language is
done in person, online, or come in the form of a written considered an advantage.
service brief.
5. What if I have a tattoo? A piercing?

Do I need to have previous cabin
2. crew experience?
Rule of thumb – if it’s not visible it’s fine. If you have
tattoos, they must be covered when in uniform. No face
We welcome experienced cabin crew members and
piercings please. Female crew members are allowed to
those who have yet to gain cabin crew experience.
wear one pair of earrings.
3. What documents do I need to apply? 6. Age limitations
All ages are welcome at SmartLynx – we are proud of our

3.1. Experienced cabin crew members: diversity.
Valid passport with no restrictions to travel
Valid EASA cabin crew Attestation issued by a EU
member state 7. Crew rostering
Valid cabin crew medical certificate
Recommendation letter from previous employer We have several operational bases both in Europe and in
the wider world. We send our cabin crew to one of our
Block hours certificate for the last 12 months (if
bases for 60 days. After these 60 days you have 7 days,
applicable) (*)
including travel days, to go home to relax or take care of
Clean criminal record (*) personal errands. This travel home and back to the base
Background check form (*) is organized and paid by the company. Any additional
travels home not related to duty are at your own
expense.
3.2 No previous cabin crew experience:
When a crew member is at the base, the company covers
Valid passport with no restrictions to travel the accommodation. All our crew lives in the same hotel
Cabin crew medical certificate (performed by – usually 4*, double room, single occupancy.
EASA-approved aeromedical center or medical
practice) When at the base, you’ll have flight duty days, standby
days and off days. Cabin crew can work up to 7 days in a
Clean criminal record (*)
row. Then you’d have 2-3 off days; then you might work
Background check form (*) for 3 days, followed by 1 off day, and so on. Rosters can
change quite often, and crew members are frequently
(*) To be provided at a later stage. called out from standby or asked to operate on an off day.
You will know your roster 14 days in advance.
Can I choose the base I‘d like
8. to operate from? 13. Can I request a longer absence?
Typically no. The base is assigned by the company Yes, you can request unavailable days lasting longer than
considering where you live and what languages you 2-3 weeks during the winter months. But please keep in
speak. If a possibility to choose the base comes up, you’ll mind that during the summer season this is not possible.
get an e-mail from Crew planning.
14. Training
9. Is there a fixed base? Your SmartLynx training will start on January, 2023.
If you are an experienced cabin crew member, your

No, the crew will operate from the base assigned by the
SmartLynx conversion training will last for approximately
company. We do try to keep the same crew in the same
a week and include:
base for as long as possible, but this isn’t always feasible.
4-5 days of theory,
1 day of practice (smoke, fire,
evacuation drills, door operation),
10. Do you provide uniforms? a fam flight.
The theory part is done online. You will join one of our
Yes, but only the clothing – shoes and suitcase not virtual training sessions together with other crew
included. When you join the company you will receive a members and instructors. For your practical training day
minimum set of uniform items and be asked to wear your you will need to travel somewhere. We use several
own black, classical-style shoes. As a new joiner for your mock-ups in Europe, and if a crew member needs to
first flight you may be required to wear your own classical travel, the travel and hotel accommodation is organized
white shirt and black/dark grey trousers or skirt (for the by the company – you won’t have to pay for anything.
ladies) and a trolley bag measuring max 55*25 cm. We
provide cabin bag allowance of 50 euro which is then When you have completed the training, you might be
reimbursed. Bags must be dark navy or black and soft sent to the base right away, or you might be sent at home
material. first and 1-3 weeks before you go to the base.
We issue standard EU uniform sizes and rely on you to If you have no previous cabin crew experience, your
provide us with your correct size. If your uniform is still a SmartLynx initial training will take 3 to 4 weeks: 10 days
size or two off, you will have to tailor it at your own cost. of theoretical training, 1 – 2 days of practical training,
followed by 5 supervised flight sectors onboard an
aircraft.
11. Service agreement

15. When will I start to operate the flight?
The company does not offer a direct employment
contract. We work on a service agreement basis, and it is We are currently recruiting cabin crew for the summer
provided by an agency. It means that you are considered season of 2023. Once you have completed your
an independent worker or self-employed, and are SmartLynx training, the active flying will take place from
responsible for paying your taxes. April to October 2023.
All service agreements are valid for max one year (Jan 1st
– Dec 31st). In 99% of cases, when a crew member is
happy with the company and we are happy with the crew 16. Is Covid vaccination mandatory?
member, the agreement is extended for another year.
It is not mandatory, but it is advised.
What happens once I sign

12. Is there a basic fee? 17. the service agreement?
No. The cabin crew total fee consists of duty allowance, Once you have signed the agreement and the agency has
daily allowance (if applicable), and block hour payment. all the required documents, Crew Training Department
will contact you and set up your training.

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CABIN CREW RECRUITMENT

FOR SUMMER SEASON 2023

5. What if I have a tattoo? A piercing?

3. What documents do I need to apply? 6. Age limitations

All ages are welcome at SmartLynx – we are proud of our

If you are an experienced cabin crew member, your

11. Service agreement

What happens once I sign

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