© 2019 SPLUNK INC.

Intro to Splunk IT
Service Intelligence
ITSI 101: Your First Step
to Service Nirvana
Keegan Dubbs and Alok
Bhide
ITSI Product Management | Splunk
 © 2019 SPLUNK INC.

Keegan Dubbs Alok Bhide

Senior Product Manager Director of Product Management
 © 2019 SPLUNK INC.

Forward- During the course of this presentation, we may make forward‐looking statements
regarding future events or plans of the company. We caution you that such statements

Looking reflect our current expectations and estimates based on factors currently known to us
and that actual events or results may differ materially. The forward-looking statements

Statements made in the this presentation are being made as of the time and date of its live
presentation. If reviewed after its live presentation, it may not contain current or
accurate information. We do not assume any obligation to update
any forward‐looking statements made herein.

In addition, any information about our roadmap outlines our general product direction
and is subject to change at any time without notice. It is for informational purposes only,
and shall not be incorporated into any contract or other commitment. Splunk undertakes
no obligation either to develop the features or functionalities described or to include any
such feature or functionality in a future release.

Splunk, Splunk>, Turn Data Into Doing, The Engine for Machine Data, Splunk Cloud,
Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the
United States and other countries. All other brand names, product names, or
trademarks belong to their respective owners. © 2019 Splunk Inc. All rights reserved.
 © 2019 SPLUNK INC.

Take The First Step

Towards Service Nirvana
Splunk IT Service Intelligence
 © 2019 SPLUNK INC.

Your Environments Are Complex

And Complexity Persists Across Services, Apps, Infrastructure and more

KPIs Revenue Customer Satisfaction Brand Reputation

Business Services
Online Supply Chain Digital

KPIs Application Services

App Health and
Performance

KPIs Infrastructure
Health of Host/OS Network Database Cloud Servers Desktop VM
Environment
Critical Outages Cost Your Business © 2019 SPLUNK INC.

Money
And When They Occur, It Can Be Difficult To Isolate Root Cause

Impacts Performance Service Revenue Customer Satisfaction Brand Reputation

Variation Degradation

Business Services
Online Supply Chain Digital

KPIs Application Services

App Health and
Performance

KPIs Infrastructure
Health of Host/OS Network Database Cloud Servers Desktop VM
Environment
 © 2019 SPLUNK INC.

And Outages Are Only Getting Worse

Data Centers Are Just One Example Among Many

%
25%
2017
suffered an outage or period
of “server service degradation”
over the past 12 months
31%
2018
48%
If on-prem DC
80
Could have been prevented
Leading causes:
Human errors, power outages,
network, configuration issues

Source: Uptime Institute 2018 (8th annual Data Center Survey)

 © 2019 SPLUNK INC.

Splunk is a leading AIOps Platform

Monitor

AlOp
s

Analyze

Act Investigate

AIOps with Splunk

 © 2019 SPLUNK INC.

Splunk is a Leading AIOps Platform

Persona Based Workflows, Dashboards

​AI / ML + Analytics
​Monitoring Monitor • Analytics on Events, Alerts • Proactive Alerting
• Infrastructure Monitoring • Service Mon (Internal + Ext) • Predictive / Forecasting • Event Noise Reduction
• Application Monitoring • Event/Alarm Management

​Incident Response
Analyze • Mobile • Collaborative
Troubleshooting
• Root Cause Analysis
• Stakeholder
​Incident Remediation Act Investigate Management
• Identify and Test Fixes
• Run Playbook / Action
• Plan Production Remediation
• Rollback DATA

Metrics – Events – Logs – Traces

 © 2019 SPLUNK INC.

Splunk is a Leading AIOps Platform

Persona Based Workflows, Dashboards

​AI / ML + Analytics
​Monitoring Monitor • Analytics on Events, Alerts • Proactive Alerting
• Infrastructure Monitoring • Service Mon (Internal + Ext) • Predictive / Forecasting • Event Noise Reduction
• Application Monitoring • Event/Alarm Management

Analyze

Act Investigate
 © 2019 SPLUNK INC.

Introducing: Splunk IT Service Intelligence

Deliver Insights Across Services, Applications, and Infrastructure

​Reduce Event Storms & Noise by 70–95+%

• Make your teams more efficient and productive

​Reduce Incidents and MTTR by 60–90%

• Get a 360º degree view and reduce outages and time to resolve

​Predict Outages 5–45 minutes in Advance

• Return time to the business and focus on the issues that matter

​Modernize and Streamline Spend

• Simplify and modernize your toolchain
 © 2019 SPLUNK INC.

This Means Fewer Outages, Faster

Resolutions, Smarter Teams

Effective Proactive Predictive

Processed events 8 minutes Reduced the number Predicted their Service Health
faster, on average of IT incidents fivefold, Score’s impact 20–30 minutes
decreased MTTR into the future
15% improvement in SLA by 65%
performance
 © 2019 SPLUNK INC.

Infrastructure Monitoring
Infrastructure Monitoring Built on Metrics and Logs

​Infrastructure Monitoring &

Troubleshooting for Key Domains
• Easy to use, detailed and flexible analysis
spanning metrics and logs
• Fast time to value: Guided and easy setup
and deployment
• Guided investigations to quickly identify trends
and root cause
• Seamless integration with ITSI and
Splunk Enterprise
 © 2019 SPLUNK INC.

Event Management and Analytics

An AI and Analytics Driven Approach to IT Operations

​Analytics Applied to Event Management

• Event Noise reduction for modern Event
Management to enhance team focus
• Simple configuration for noise reduction
• Triage and review a few clusters of Events
called Episodes
• Get additional Service context and perform
ad-hoc or automated conditional actions
 © 2019 SPLUNK INC.

Service Monitoring and Insights

An AI and Analytics Driven Approach to IT Operations

​Create a 360º View

• Understand How IT is affecting Business KPIs proactively

​Predict and Prevent Outages

• Get lead time on degradations

​Eliminate Outages and Partner

with the Business
• Proactive or Predictive monitoring that is
Business focused
 © 2019 SPLUNK INC.

Look How Far We’ve Come

Event Predictive Infrastructure

Service Insights Analytics Analytics Monitoring

Reduce incidents Reduce Event Noise Predict Outages OOB Content; Setup
and MTTR by by 60–95% 5–45 minutes in Days not Weeks
70–90% in Advance
 © 2019 SPLUNK INC.

© 2019 SPLUNK INC.

Demo
 © 2019 SPLUNK INC.

Maturity Path for Getting Started with ITSI

Start with Infrastructure Monitoring or Event Analytics and Move into Service Insights

IT Service Intelligence

Infra Event Service

Monitoring Analytics Insights
Maturity / Value

TIME
 © 2019 SPLUNK INC.

Try Splunk ITSI Today

​Learn More Today ​Free Onsite Exercise ​Regional Events

• Product deep dives, • See the value for yourself • Engage in Free Local
customer success stories, with a free onsite exercise, Hands-On or
and tons of free online where we’ll use YOUR data Informational Events
resources to demonstrate the value • www.splunk.com/workshops
• www.splunk.com/ITSI
 © 2019 SPLUNK INC.

ITOA Sessions at .Conf19

​TO be added
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You
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