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    Team Games

    Uploaded by

    Sagar Paul
    The document describes several motivational activities for call center staff including spinning a prize wheel, having staff members motivate their teams each day, a food cart prize for sales targets, wearing a hat for achieving an Australia sales target, a sabotage game to improve call quality, and cardboard car racing for sales targets.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Team Games

    Uploaded by

    Sagar Paul
    6 views2 pages
    The document describes several motivational activities for call center staff including spinning a prize wheel, having staff members motivate their teams each day, a food cart prize for sales targets, wearing a hat for achieving an Australia sales target, a sabotage game to improve call quality, and cardboard car racing for sales targets.

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    The document describes several motivational activities for call center staff including spinning a prize wheel, having staff members motivate their teams each day, a food cart prize for sales targets, wearing a hat for achieving an Australia sales target, a sabotage game to improve call quality, and cardboard car racing for sales targets.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    6 views2 pages

    Team Games

    Uploaded by

    Sagar Paul
    The document describes several motivational activities for call center staff including spinning a prize wheel, having staff members motivate their teams each day, a food cart prize for sales targets, wearing a hat for achieving an Australia sales target, a sabotage game to improve call quality, and cardboard car racing for sales targets.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Spin the Wheel

    Create a ‘Wheel of Fortune’, with various sections containing ‘win’, ‘lose’ or


    ‘question’ categories. A plastic tab placed at the top generates a clicking noise
    whilst the wheel spins.The rules are very simple. Any member of staff
    achieving the following is eligible to spin the wheel:
    • First customer call of the day answered;
    • Last customer call of the day answered;
    • First insurance sale within each team each day;
    • First upgrade achieved within each team each day.In this instance the
    purpose was to ensure staff made themselves available, at both beginning
    and end of the day, to generate additional sales and to ensure they were up to
    date on products and procedures.
    Landing on a ‘win’ allowed them to pick an envelope which related to a prize.
    Landing on a ‘lose’ meant no prize, (which caused much amusement) and
    landing on a ‘question’ meant they were asked a product knowledge question.
    If answered correctly, they picked out an envelope. If not, the question was
    thrown to the agent’s team and the first to answer correctly picked an
    envelope.
    Prizes ranged from a block of chocolate to a bottle of champagne.

    Motivator for the Day

    Each agent has to come up with an original idea of motivating the team for a
    day. This has created a multitude of ideas that we will use for the future, as
    well as giving staff confidence. Every day is different, the agent decides what
    prize they will give, if any, and it has created a great fun atmosphere. At the
    end of each day, the agent is scored out of ten by their colleagues as to how
    well they motivated the team. At the end of the month, the manager awards a
    prize to the best motivator. This also gives the manager of the call centre a
    rest for a few weeks while the staff do the motivating for a change. A great
    success.

    Off your Trolley!

    This is a fun sales event that benefits everyone and need only cost a few
    pounds.
    A trolley full of food is put up for grabs. Apart from a few luxury items, most of
    the goods are normal household products that everyone might buy each
    week. You decide on the value of each of the products.
    Each sale made is given a monetary value which enables the agents to shop
    from the trolley. If you have a difference between the agent’s individual target
    and the team’s target, this is a fun way to shift the focus and close the gap.

    Setting the Scene

    When we decided to focus on an Australia target, we hung a cork from a


    straw hat every time a milestone was reached. If the overall target was
    reached it was agreed that the manager would wear the hat for the day.
    Needless to say, the agents worked hard to achieve it and made me wear the
    hat!

    Sabotage!

    A good way of making your teams concentrate on quality is to list all the
    negative words you want them to avoid using, along the top of a chart with the
    agents’ names down the side. When you catch a team member using the
    words they should be avoiding, place a mark on the chart against their name.
    The one who has the most marks then has to make the tea for the rest of the
    team/centre. Although it has a negative slant, if it is done in a light-hearted
    way, it can be good fun and helps to focus the mind. This is particularly useful
    in small teams where there are quiet patches so that everyone can hear.

    Rally Car Racing

    Draw a large racing track around the walls of the call centre, split into stages.
    Give the teams cardboard and paints and have them create their own racing
    car and give it a name/identity. Each time a task is achieved, or a sales target
    is reached, one of the team members then throws the dice to move forward
    around the circuit. Give a small prize each time a team completes a lap and a
    more substantial prize to the team which completes the most laps in a specific
    time frame.

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