Operation Manual

Smart-UPS™ X
Uninterruptible Power Supply

Low Voltage
SMX2000LV
SMX2000LVNC
SMX3000LV
SMX3000LVNC

High Voltage
SMX2200HV
SMX3000HV
SMX3000HVT
SMX3000HVNC

Tower/Rack-Mount 4U
su0787a

For Professional Business Applications – Not For Consumer Use

Important Safety Messages
SAVE THESE INSTUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before trying to
install, operate, service or maintain it. The following special messages may appear throughout this document or on
the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical
hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or
moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

<18 kg 18-32 kg 32-55 kg >55 kg
<40 lb 40-70 lb 70-120 lb >120 lb

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Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any
damage.

Read the Safety Guide supplied with this unit before installing the UPS.
• Adhere to all local and national electrical codes.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The battery typically lasts for three to five years. Environmental factors impact battery life. Elevated
ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery
life.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
• Always install external battery packs (XLBPs) at the bottom of the rack. The UPS must be installed above
the XLBPs.
• The UPS display interface will recognize as many as 10 external battery packs connected to the UPS.
However there is no limit to the number of XLBPs that can be used with the UPS.
• Refer to “Specifications” on page 3 for UPS and battery weight.

FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.

Radio frequency warning

WARNING: This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.

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Specifications
For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.

Operating 0° to 40° C (32° to 104° F)

Temperature Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months

Maximum Operating 3,000 m (10,000 ft)

Elevation Storage 15,000 m (50,000 ft)
0% to 95% relative 0° to 40° C (32° to 104° F)
Humidity humidity,
non-condensing
Battery Maintenance free, Battery cartridge weight: 23.8 kg (52.4 lb)
sealed lead acid UPS weight: 17.2 kg (38 lb)
UPS + battery cartridge weight: 41 kg (90.4 lb)
SMX120BP chassis weight: 13.24 kg (29.2 lb)
SMX120BP chassis + battery cartridge weight: 47.54 kg (104.8 lb)
International Protection Code IP20

Pollution Degree 2

Overvoltage category II

Applicable power grid power TN Power System

distribution system

Applicable standard IEC 62040-1

CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE
• Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery overtemperature condition, or when
there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect
the batteries. Do not operate the UPS until the batteries have been replaced.
• *Replace all battery modules (including the modules in External Battery Packs) which are older than one
year, when installing additional battery packs or replacing the battery module(s).
Failure to follow these instructions could result in equipment damage and minor or moderate
injury.

*Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.
• Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and the
required precautions. Keep unauthorized personnel away from batteries.
• CAUTION – Do not dispose of battery or batteries in a fire. The battery may explode.
• CAUTION – Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and
eyes. It may be toxic.
• CAUTION - Before replacing batteries, remove conductive jewelry such as chains, wrist watches, and
rings. High energy through conductive materials could cause severe burns.
• CAUTION - Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.

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 • CAUTION – A battery can present a risk of electrical shock and high short circuit current. The following
precautions should be observed when working on batteries:
– Disconnect the charging source prior to connecting or disconnecting battery terminals.
– Do not wear any metal objects including watches and rings.
– Do not lay tools or metal parts on top of batteries.
– Use tools with insulated handles.
– Wear rubber gloves and boots.
– Determine if battery is either intentionally or inadvertently grounded. Contact with any part of a
grounded battery can result in electric shock and burns by high short-circuit current. The risk of such
hazards can be reduced if grounds are removed during installation and maintenance by a skilled person.

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Product Overview
Front panel features
 Display interface panel
 UPS battery cable and connector
 Battery compartment
 Bezels

su0783a
Rear panel features
SMX2000, 120 Vac SMX3000, 120 Vac

GROUP 2 GROUP 1

GROUP 3

su0756a su0757a

SMX2200/SMX3000, 230 Vac SMX3000, 208 Vac

GROUP 1

GROUP 1
GROUP 2
GROUP 3

GROUP 2

GROUP 3

su0755a su0754a

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Rear panel features continued

 SmartSlot Use the SmartSlot to install an optional Network Management Card (NMC).

 Chassis ground screw The UPS has a ground screw for connecting the ground leads on transient voltage
devices. Prior to connecting a ground lead, disconnect the UPS from AC power.

 Utility power cable Use the power cable (supplied), to connect the UPS to utility power.

 UPS circuit breaker Press this button to reset the UPS circuit breaker after an overload condition has
reset button occurred.

 Controllable Outlet Connect essential electronic devices such as a computer, monitor, modem or other
Group 1 data sensitive devices to these outlets.

 Controllable Outlet Connect peripheral electronic devices to these outlets.

Group 2

 Controllable Outlet Connect peripheral electronic devices to these outlets

Group 3

 External battery connector Use the external battery cable to connect the UPS to an XLBP.
XLBPs provide extended runtime during power outages. The UPS can support up to
10 external battery packs.

 EPO terminal The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a
central EPO system.

 Serial port To use PowerChute software, connect the serial cable (supplied), to the Serial port.
Use only interface kits supplied or approved by APC by Schneider Electric. Any
other serial interface cable will be incompatible with the UPS connector.

 USB port Connect a USB cable from a computer to use power management software.
Note: Serial and USB communication can only be used individually, they
cannot be used at the same time.

Installation
UPS

For UPS installation instructions, refer to the Smart-UPS X 2000-3000 VA Installation Guide that is
supplied with the UPS. The guide is also available on the enclosed User Manual CD and the APC by
Schneider Electric web, site at www.apc.com.

PowerChute network management software

For installation instructions, refer to the PowerChute software CD supplied with the UPS. Installation
instructions are also available on the APC by Schneider Electric web site, www.apc.com.

External battery pack (optional)

For installation instructions, refer to the Smart-UPS X 2000-3000 VA External Battery Pack
Installation Guide that is supplied with the external battery pack. The guide is also available on the
enclosed User Manual CD and the APC by Schneider Electric web, site at www.apc.com.

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Operation
Connect Equipment
CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions could result in minor or moderate injury.

Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not
expect full battery runtime capability during this initial charge period.

1. Connect equipment to the outlets on the rear panel of the UPS.

Refer to “Switched Outlet Groups” on page 14.
2. Connect the UPS to the building utility power. Connect the UPS to a two pole, three wire, grounded
source only.
3. To use the UPS as a MASTER ON /OFF switch, turn on equipment that is connected to the UPS.
4. To turn on the UPS and all connected equipment. Press the ON/OFF button on the front panel of the UPS.
5. Follow the prompts to configure the UPS using the set up wizard the first time the UPS is turned on. Refer
to “Configuration” on page 11 and “Menu overview” on page 8.

Network Management Card settings

These settings are available only on units that have a Network Management Card (NMC).

• NMC IP Address Mode

• NMC Default Gateway

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Display Interface
 Online LED
 UPS Output ON/OFF button
 On Battery LED
 Event LED
 Replace Battery LED
 Display screen APC By Schneider
Electric
 UP/DOWN arrow buttons
 ENTER button
 ESCAPE button
su0343a

Display interface operation

Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the
sub menus under each main menu option. Press ESCAPE to exit a sub menu and return to a main menu.

Menu overview

The display interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu
selections is made during initial installation and can be changed at any time through the Configuration menu.

The Standard menu screens are the most commonly used screens. Default settings are included on the Standard
menu screens.

The Advanced menu adds scrolling status screens and additional menus for UPS control and logs.

Note: Actual menu screens may differ by model and firmware revision.

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 Main Menu Display Description Standard Option Advanced Option
Status Operating mode x x (scrolling menu)
Some of these options Efficiency x x
are displayed as
scrolling menus Load power (Watts, %, VA) x x (scrolling menu)
Load amperage x
Load energy meter x
Battery charge level % x x
Battery runtime (hours, min) x x (scrolling menu)
Battery temperature x x
Battery voltage x
Number of external battery packs x
Input voltage and frequency x x (scrolling menu)
Output voltage and frequency x x (scrolling menu)
Last transfer reason x x (scrolling menu)
Last UPS self test result x x
Outlet group status x (scrolling menu)
NMC IP address (if used) x
Control UPS control x
Group outlet control x
Configuration Language x x
Output voltage setting x
Green mode x x
Power quality x x
Menu type x x
Audible alarms x x
Display mode x x
Sensitivity x
Low and high voltage transfer points x
Low battery alarm threshold x
Automatic self test interval x
Battery install date x x
Reset energy meter x
Enter start up wizard x
Perform firmware update x
Reset to factory defaults x x
Outlet group configuration (delays, reboot, x
min return, load shedding)

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 Main Menu Display Description Standard Option Advanced Option
Test & Diagnostics UPS self test x x
UPS alarms test x x
UPS calibration test x x
Logs Last 10 transfer events (if applicable) x
Last 10 events (if applicable) x
About Model identification x x
Part number x x
Serial number x x
UPS manufacture date x x
Replace battery part number x x
External battery part number x x
Battery install date x x
Replace battery date x x
UPS firmware revision x x
NMC Information - part/serial/version x
numbers/manufacture date/MAC address/
firmware revision (if applicable)

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Configuration
UPS Settings
Start up Settings

Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each
setting, if no response is given, the default setting will be used.

Note: The UPS will not turn on until all of these settings have been configured.

Function Factory Default Options Description

Language English • English The language for the display interface.
• French
• German Language options will vary by model and firmware version.
• Spanish
• Italian
• Portuguese
• Japanese
Output Low Voltage: 120 Vac • 100 Set the output voltage while the UPS is in Standby mode.
Voltage • 110
• 120
• 127
High Voltage: 230 Vac • 200
• 208
• 220
• 230
• 240
Input Power Good • Good Select the desired utility power input quality.
Quality • Fair • Good: The UPS will go on battery power more often to
• Poor provide the cleanest power supply to the connected
equipment.
• Fair: The UPS will tolerate some voltage fluctuations.
• Poor: The UPS will tolerate more voltage fluctuations and
will go on battery power less often.

If unsure of the local power quality, or the connected

equipment is sensitive to voltage fluctuations set the
sensitivity level to Good, using the Advanced menu.

Menu Type Standard Standard or The advanced menus include all parameters. The Standard
Advanced menus display a limited set of menus and options.
Date UPS manufacture date mm-yyyy Enter the current date.
+ 90 days

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General settings

Configure these settings at any time, using the display interface, PowerChute™ software, or a network management
card.

Function Factory Default Options Description

High Transfer Low Voltage To avoid unnecessary battery usage, set the transfer
Point point higher if the utility voltage is chronically high
100 V: 108 Vac 108-114 Vac
and the connected equipment is known to work under
110 V: 116 Vac 116-125 Vac this condition. The POWER QUALITY setting will
automatically change this setting.
120 V: 127 Vac 127-136 Vac
Note: Use the Advanced Menus to configure this
127 V: 134 Vac 134-143 Vac setting.
High Voltage
200 V: 216 Vac 216-228 Vac
208 V: 220 Vac 220-235 Vac
220 V: 242 Vac 242-254 Vac
230 V: 253 Vac 253-265 Vac
240 V: 264 Vac 264-276 Vac
Low Transfer Low Voltage Set the transfer point lower if the utility voltage is
Point chronically low and the connected equipment can
100 V: 92 Vac 86-92 Vac
tolerate this condition.The POWER Q UALITY setting
110 V: 98 Vac 89-98 Vac will automatically change this setting.
Note: Use the Advanced Menus to configure this
120 V: 106 Vac 97-106 Vac
setting.
127 V: 112 Vac 103-112 Vac
High Voltage
200 V: 184 Vac 172-184 Vac
208 V: 184 Vac 169-184 Vac
220 V: 198 Vac 186-198 Vac
230 V: 207 Vac 195-207 Vac
240 V: 216 Vac 204-216 Vac
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the UPS will
operate in Green Mode. Configure this setting using the Advanced menus.
Transfer Normal • Normal Select the level of sensitivity to power events that the
Sensitivity • Reduced UPS will tolerate.
• Low • Normal: The UPS will go on battery power more
often to provide the cleanest power supply to the
connected equipment.
• Reduced: The UPS will tolerate some fluctuations
in power.
• Low: The UPS will tolerate more fluctuations in
power and will go on battery power less often.

If the connected load is sensitive to power

disturbances, set the sensitivity to Normal using the
advanced Configuration menu.

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Function Factory Default Options Description
Low Runtime 150 sec Value set in seconds The UPS will emit an audible alarm when the
Alarm remaining runtime has reached this level.
Date of Last Date set at factory Reset this date when the battery module is replaced.
Battery
Replacement
Audible Alarm On On/Off The UPS will mute all audible alarms if this is set to
Off or when any of the display buttons are pressed.
Display Always on • Always on To conserve energy, the display panel illumination
Dimmer • Auto dim dims or extinguishes when no events are present. Full
• Auto off display panel illumination returns when the UPS
changes status as a result of an event or if the display
panel is touched.
Auto Self-Test On start up and every • Last test + 14 days The interval at which the UPS will execute a self-test.
Interval Setting 14 days there after • Last test + 7 days
• Turn on + 14 days The batteries much be charged to at least 70%
• Turn on + 7 days capacity to perform the self-test.
• On startup only
• Never
Reset to No Yes/No Restore the UPS factory default settings.
Factory Default

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Switched Outlet Groups
Note: Switched Outlet Groups provide battery backup power to connected equipment.

Overview

The Switched Outlet Groups can be configured to independently turn off, turn on, shut down, go into sleep mode,
and reboot connected equipment.

The Switched Outlet Groups can be configured to do the following:

• Turn off: Disconnect from power immediately and restart only with a manual command
• Turn on: Connect to power immediately
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power
becomes available
• Reboot: Shut down and restart
• Sleep: Reboot after a long delay
In addition, the Switched Outlet Groups can be configured to do the following:

• Turn on or off in a specified sequence

• Automatically turn off or shut down when various conditions occur

Use of Switched Outlet Groups

1. Connect essential equipment to a Switched Outlet Group.

2. Connect peripheral equipment to the other Switched Outlet Groups.
– During a power outage, to conserve battery runtime, nonessential equipment can be
configured to shut down after a short delay
– If equipment has dependent peripherals that must restart or shut down in a specific order, such
as an ethernet switch that must restart before a connected server, connect the devices to
separate groups
– Equipment that needs to reboot independently from other equipment should be connected to a
separate group
3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the event of a
power outage.

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Customize Switched Outlet Groups

Use the Control menus to customize the Switched Outlet Groups.

Function Factory Default Options Description

Name String Outlet Groups
Edit these names using an external interface, such as the Network
Outlet Group 1, 2, 3
Management Card web interface.
UPS Name String APC UPS
Turn On Delay 0 sec Set the value in The amount of time the Switched Outlet Groups will
seconds wait between receiving the command to turn on and
the actual startup.
Turn Off Delay 90 sec Set the value in The amount of time that the Switched Outlet Groups
seconds will wait between receiving the command to turn off
and the actual shut down.
Reboot Duration 8 sec Set the value in The amount of time that the Switched Outlet Groups
seconds must remain off before it will restart.
Minimum Return 0 sec Set the value in The amount of battery runtime that must be available
Time seconds before the Switched Outlet Groups will turn on again
after a shutdown.
Load Shed On Disabled • Shutdown with When the unit switches to battery power, the UPS can
Battery Delay disconnect power to the Switched Outlet Groups to
• Shutdown save runtime.
immediately
• Turn off Configure this delay time, use the LOAD SHED TIME
immediately WHEN ON B ATTERY setting.
• Turn off with
delay
• Disabled
Load Shed Time Disabled Set the value in The amount of time the outlets will function on battery
when On Battery seconds power before they will turn off.
Load Shed On Disabled • Shutdown with Configure this time using the LOAD SHED RUNTIME
Runtime delay REMAINING setting.
• Shutdown
immediately
• Turn off
immediately
• Turn off with
delay
• Disabled
Load Shed On Disabled Set the value in When the remaining runtime reaches this level, the
Runtime seconds Switched Outlet Groups will turn off.
Remaining
Load Shed on Disabled • Disabled In the event of an overload (greater than 105%
Overload • Enabled output), the Switched Outlet Groups will immediately
turn off to conserve power for essential loads. The
Switched Outlet Groups will only turn on again with a
manual command.

Network Management Card settings

These settings are available only on units that have a Network Management Card (NMC).

• NMC IP Address Mode

• NMC Default Gateway

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Emergency Power Off
Overview

The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment
from AC power. The UPS will immediately shut down and will not switch to battery power.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON /OFF button on the front panel
of the UPS.

CAUTION
RISK OF ELECTRIC SHOCK
• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
Failure to follow these instructions could result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28
AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.
If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.

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Troubleshooting
Problem and Possible Cause Solution

The UPS will not turn on or there is no output

The unit has not been turned on. Press the ON button once to turn on the UPS.

The UPS is not connected to utility Be sure the power cable is securely connected to the unit and to the utility
power. power supply.

The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset
the circuit breaker.

The unit shows very low or no Check the utility power supply to the UPS by plugging in a table lamp. If the
utility power. light is very dim, check the utility voltage.

The battery is not securely connected. Be sure that all battery connections are secure.

There is an internal UPS event. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.

The UPS is operating on battery, while connected to input utility power

The input circuit breaker has tripped. Disconnect nonessential equipment and reset the circuit breaker.

There is very high, very low, or Move the UPS to a different outlet on a different circuit. Test the input
distorted input line voltage. voltage with the utility voltage display. If acceptable to the connected
equipment, reduce the UPS sensitivity.

UPS is beeping

The UPS is operating normally. None. The UPS is helping protect the connected equipment.

UPS does not provide expected backup time

The UPS battery is weak due to a Charge the battery. Batteries require recharging after extended outages and
recent power outage or is near the end wear out faster when put into service often or when operated at elevated
of its service life. temperatures. If the battery is near the end of its service life, consider
replacing the battery even if the replace battery LED is not illuminated.

The UPS is experiencing an overload Check the UPS load display. Unplug unnecessary equipment, such as
condition. printers.

Display interface LEDs flash sequentially

The UPS has been shut down remotely None. The UPS will restart automatically when utility power is restored.
through software or an optional
accessory card.

The Event LED is illuminated, the UPS displays an event message and emits a constant beeping sound

Internal UPS event detected. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.

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Problem and Possible Cause Solution

All LEDs are illuminated and the UPS is plugged into a wall outlet

The UPS has shut down and the None. The UPS will return to normal operation when the power is restored
battery has discharged from an and the battery has a sufficient charge.
extended outage.

The Replace Battery LED is illuminated

The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a
self-test. If the problem persists after recharging, replace the battery.

The replacement battery is not Be sure the battery connector is securely connected.
properly connected.

The display interface shows a Site Wiring Fault message

Site wiring faults detected include If the UPS indicates a site wiring fault, have a qualified electrician inspect
missing ground, hot-neutral, the building wiring. Applicable for 120 Vac models only.
polarity reversal, and overloaded
neutral circuit.
Service and Transport
If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric
web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport Association
(IATA) regulations require that UPS batteries be disconnected before shipping. The internal
batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated UPS
product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an
external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

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Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a
period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at
its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not
exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the
product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from: 1)
unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3)
inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have
any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION
OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR
A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO

OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE
OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT
WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD
PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR
ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE
USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT
OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE
FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF
SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR
DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC web site:
www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web
page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid
and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

20 Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tow-

 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of
the following ways:
• Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric Web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributors from whom you purchased your APC by Schneider Electric
product.

Select models are ENERGY STAR® qualified.

For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/

© 2022 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by
Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their
respective owners.

EN 990-4608C 04/2022