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Felicia Esinam

The document provides a summary of a professional with experience as a General Manager, Front Desk Executive, and Office Assistant. They have skills in team building, data management, Microsoft Excel, customer satisfaction, problem solving, and conflict resolution. Their education includes a Bachelor's degree in Development Studies from Valley View University.

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feliciaesinam9
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25 views2 pages

Felicia Esinam

The document provides a summary of a professional with experience as a General Manager, Front Desk Executive, and Office Assistant. They have skills in team building, data management, Microsoft Excel, customer satisfaction, problem solving, and conflict resolution. Their education includes a Bachelor's degree in Development Studies from Valley View University.

Uploaded by

feliciaesinam9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FELICIA

ESINAM PROFESSIONAL SUMMARY

SARIN I am a highly motivated and results-driven professional with a diverse


background and a proven track record of success . My passion for this
industry has driven me to continually seek opportunities for growth and
developmen, making me a versatile candidate for a wide range of job
feliciaesinam9@gmail.com
roles.

0504895667

SKILLS WORK HISTORY


Prime Superior Enterprise - General Manager
• Team building and leadership. Tema, Ghana • 04/2020 - 09/2023
• Data management and
• Spearheaded the recruitment of top talent, resulting in improved
confidentiality.
team performance andretention rates
• Microsoft excel proficiency.
• Developed and implemented strategic business plans that drove
• Customer satisfaction
revenue growth and operationalefficiency
improvement.
• Successfully expanded market share by leveraging data-driven
• Problem-solving and conflict
insights and implementingtargeted sales strategies
resolution.
• Fostered long-term customer relationships through personalized
• Commercial Awareness
account management andexceptional service delivery
• Generated comprehensive business, financial, and employee reports
to inform decision-makingprocesses
EDUCATION
Valley View University
Enterprise Trustees - Front Desk Executive
Accra • 06/2016
Accra, Ghana • 09/2016 - 05/2018
Bachelor of Science: Development
• Managed a high-volume of telephone and email inquiries, providing
Studies
prompt and professionalassistance to clients
• Coordinated staff travel arrangements, optimizing costs and
ensuring smooth travelexperiences
• Produced detailed monthly reports and presentations using advanced
Excel skills to supportdecision-making processes
• Assisted with pension claims processing for clients, demonstrating
attention to detail andconfidentiality.

Ghana Ports and Harbour Authority - Office Assistant


Tema, Ghana • 06/2015 - 09/2016
• Managed corporate meetings and schedules, ensuring effective
communication and coordination among team members
• Maintained reception areas, greeted visitors, and directed inquiries
to the appropriate personnel
• Managed electronic and hard copy filing systems, ensuring easy
access to important documents and information
• Generated daily operations reports and identified areas for
improvement, contributing to enhanced efficiency and productivity.

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