UPM-CALC/SEM2-2023-2024/CEL2105/CM 1 ANSWER KEY

CEL2105
SPOKEN COMMUNICATION FOR THE WORKPLACE
SEMESTER 2, 2023/2024
CLASS MATERIAL 1 (WEEK 1)
ANSWER KEY

Activity 1

1. making decisions
2. exchanging information
3. conveying organizational vision, mission and operational plans
4. announcing changes
5. negotiation
6. resolving conflict
7. solving problems
8. reviewing and informing progress
9. celebrating success
10. interaction with external stakeholders

Activity 2

No The nature Type of business Characteristics of the business meeting

of the meeting
business
meeting

● An AGM is a mandatory annual meeting of

shareholders.
● In business it is a gathering of a company’s
interested shareholders.
● At the AGM, which is mandatory (are
Annual General required either by law or by the constitution),
1 Formal Meeting (AGM) the company’s directors present an annual
report, which informs the stockholders
(shareholders) about the company’s profits
or losses, how well or badly it has
performed, the reasons for its performance,
and what its strategy is.
● During the AGM, the Directors will be
expected to answer questions from
shareholders.

2 Formal Statutory Meetings

● Shareholders' meeting (such as an AGM)
that an incorporated or registered firm must
have within the specified period under
corporate legislation.

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No The nature Type of business Characteristics of the business meeting

of the meeting
business
meeting
● The statutory meeting is held to inform the
shareholders about matters relating to
incorporation, allotment of shares, the
details of the contracts concluded by the
company, etc.
● Statutory meeting is convened in order to
afford the shareholders an opportunity for
seeing what degree of success has attained
the floatation of the company and in order
that any special matters requiring their
approval may be laid before them.

● A board of directors is a body of elected or

appointed members who jointly oversee the
activities of a company or organization,
which can include a non-profit organization
or a government agency or corporation.
● Formal meeting of the board of directors of
an organization, held usually at definite
intervals to consider policy issues and major
3 Formal Board Meetings problems.
● Presided over by a chairperson (chairman
or chairwoman) of the organization or his or
her appointee, it must meet the quorum
requirements and its deliberations must be
recorded in the minutes.
● Under the doctrine of collective
responsibility, all directors (even if absent)
are bound by its resolutions.

● Management meetings are opportunities for

the management team to brainstorm on key
Management
issues relating to the business and arrive at
4 Informal meetings concrete solutions.
● It may involve financial, marketing,
operational, personnel and strategic plans.

5 Informal Departmental
Meetings
● The most common way for people in a
department to talk together is in a
department meeting.

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No The nature Type of business Characteristics of the business meeting

of the meeting
business
meeting
● It helps to keep everyone talking with each
other, helps keep everyone on the same
page in terms of issues in the department,
and it can help everyone feel a part of the
department.

● A collection of individuals that come

together to achieve a stated objective.
● In a business context, working parties might
involve people from different divisions or
even companies that are collaborating on a
6 Informal Working parties project that requires their particular
expertise or time.
● Often it is formed to investigate a particular
situation or problem and to produce
a report containing its opinions
and suggestions.

Activity 3

1. Video Conference call is a live, visual connection between two or more people residing in
separate locations for the purpose of communication. At its simplest, video conferencing
provides transmission of static images and text between two locations. At its most
sophisticated, it provides transmission of full-motion video images and high-quality audio
between multiple locations.

2. The 3 advantages of video conference call are:

a) it allows a number of people to be on the same video call at the same time.
b) it reduces travel costs
c) it improves productivity between customers and teams as it promotes face to face
interaction which will reduce misunderstandings.
d) it improves communication and reinforces relationships as participants can see each
other’s body language and facial expressions.

3. The 3 disadvantages of video conference call are:

a) video clarity may be compromised as it uses more bandwidth than audio.

b) it may be difficult to schedule a meeting due to different time zones
c) not many people are trained to use video conference calls so training must be
provided for them.
d) connections may be unstable and can disrupt important meetings
e) conference call takes away the personal aspect of an actual conversation

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4. The tools that can be used to make a video conference call

a) Google meet
b) Microsoft team
c) Cisco WebEx
d) Skype
(Any relevant answers)

Activity 4

No Feature Explanation of feature

.
1 Screen Sharing - able to share entire screen and individual app during a
meeting
- makes it easier for video conference participants to
follow the presenter’s explanation

2 Multiple Webcam - can see the face of the individual who’s doing the talking
Capabilities in order to pick up on those all-important visual cues
- support multiple webcams so everyone can be seen –
and understood – during the meeting

3 VoIP - can switch from voice calls to video calls or group

meetings by pushing a button
- no need to establish a new connection or to pause
communication just to change channels or add
participants.
4 Chat Features - allows your video conference users to share messages,
including text and emojis, during a meeting or online
event.

5 Remote Control - allows participants to have direct control over your

computer’s keyboard and mouse
- making it possible to edit and make changes to shared
documents in real time.

6 Unlimited Recording - offer unlimited storage in the cloud, as well as easy

sharing capabilities.
- be able to record a meeting or webinar and share it with
one click with multiple participants.

7 HD Video - can clearly see who’s speaking, making it feel like

everyone is right there in the same room.

8 Presentation Features - can upload a variety of file types, including MP4 videos,
PPTs, and PDFs
- gives the flexibility to add rich media to the presentation

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to keep your participants’ attention

- can empower better presentations is note sharing