WS4 Series Printer

Operator Manual

WS408DT / WS412DT
WS408TT / WS412TT

WS4-r04-27-02-17OM

© 2017 SATO Corporation. All rights reserved.

FCC ID

In a domestic environment this product may cause radio interference in

which case the user may be required to take adequate measures.

FCC Warning

This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions in this manual, it
may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.

FCC Statement for Optional RF module

This device complies with RF radiation exposure limits set forth for an
uncontrolled environment.

The antenna used for this transmitter must be installed to provide a

separation distance of at least 20 cm from all people and must not be
collocated or operating in conjunction with any other antenna or
transmitter.

Bluetooth/Wireless LAN Communication

Compliance Statement
This product has been certified for compliance with the relevant radio
interference regulations of your country or region. To make sure continued
compliance, do not:

i
 ∙ Disassemble or modify this product.
∙ Remove the certificate label (serial number seal) affixed to this product.

Use of this product near microwave and/or other Wireless LAN equipment,
or where static electricity or radio interference is present, may shorten the
communication distance, or even disable communication.

WARNING

Changes or modifications not expressly approved by the party responsible

for compliance could void the user's authority to operate the equipment.
(for USA only)

ii
Liability Disclaimer
SATO Corporation takes steps to assure that the company’s published
engineering specifications and manuals are correct; however, errors do
occur. SATO reserves the right to correct any such errors and disclaims any
resulting liability. In no event shall SATO or anyone else involved in the
creation, production, or delivery of the accompanying product (including
hardware and software) be liable for any damages whatsoever (including,
without limitation, damages for loss of business profits, business
interruption, loss of business information, or other pecuniary loss) arising
out of the use of or the results of use of or inability to use such product,
even if SATO has been advised of the possibility of such damages.

Caution
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.

iii
Safety Precautions
This section describes how to use the printer safely. Be sure to read the following
information carefully before using the printer.

Pictographic Symbols
This operator manual and the printer labels use a variety of pictographic symbols.
These symbols emphasize the safe and correct use of the printer and to prevent
injury to others and property damage. The explanation of the symbols is as follows.
Be sure to understand these symbols well before you read the main text.

Ignoring the instructions marked by this symbol and erroneously

operating the printer could result in death or serious injury.
WARNING

Ignoring the instructions marked by this symbol and erroneously

operating the printer could result in injury or property damage.
CAUTION

The pictograph means “Caution is required.” A specific

warning symbol is contained inside this pictograph (The symbol at
left is for electric shock).
The pictograph means “Should not be done.” What is
specifically prohibited is contained in or near the pictograph (The
symbol at left means “Disassembly prohibited”).
The pictograph means “Must be done.” What is specifically to
be done is contained in the pictograph (The symbol at left means
“Unplug the power cord from the outlet”).

iv
 WARNING
Do not set on an unstable area
 Do not set on an unstable area, such as a wobbly table or
slanted area or an area subject to strong vibration. If the
printer falls off or topples over, it could injure someone.
Do not place containers full of water or other liquid on the printer
 Do not place flower vases, cups, or other containers holding
liquids, such as water or chemicals, or small metal objects
near the printer. If they are spilled and get inside the printer,
immediately turn off the power switch, unplug the power
cord from the outlet and contact your SATO reseller or
technical support center. Using the printer in this condition
could cause a fire or electric shock.
Do not put objects inside the printer
 Do not insert or drop in metal or burnable objects inside the
printer’s openings (cable outlets, etc.). If foreign objects do
get inside the printer, immediately turn off the power switch,
unplug the power cord from the outlet, and contact your
SATO reseller or technical support center. Using the printer in
this condition could cause a fire or electric shock.
Do not use other than the specified voltage

 Do not use other than the specified voltage. Doing so could

result in fire or electric shock.

Always ground the connections

 Always connect the printer’s ground wire to a ground. Not

grounding the ground wire could result in electric shock.

Handling of the power cord

 Do not damage, break, or modify the power cord. Also, do
not place heavy objects on the power cord, heat it, or pull it
because doing so could damage the power cord and cause a
fire or electric shock.
 If the power cord becomes damaged (core is exposed, wires
broken, etc.), contact your SATO reseller or technical support
center. Using the power cord in this condition could cause a
fire or electric shock.
 Do not modify, excessively bend, twist, or pull the power
cord. Using the power cord in such a condition could cause a

v
 fire or electric shock.
When the printer has been dropped or broken
 If the printer is dropped or broken, immediately turn off the
power switch, unplug the power cord from the outlet, and
contact your SATO reseller or technical support center. Using
the printer in this condition could cause a fire or electric
shock.
Do not use the printer when something is abnormal about it
 Continuing to use the printer in the event something is
abnormal about it, such as smoke or unusual smells coming
from it, could result in fire or electric shock. Immediately
turn off the power switch, unplug the power cord from the
outlet, and contact your SATO reseller or technical support
center for repairs. It is dangerous for the customer to try to
repair it, so absolutely do not attempt repairs on your own.
Do not disassemble the printer
 Do not disassemble or modify the printer. Doing so could
result in fire or electric shock. Ask your SATO reseller or
technical support center to conduct internal inspections,
adjustments, and repairs.
Regarding the cutter

 Do not touch the cutter with your hands or do not put

something into the cutter. Doing so could result in an injury.

Using the head cleaning fluid

 Use of flame or heat around the head cleaning fluid is
prohibited. Absolutely do not heat it or subject it to flames.
 Keep the fluid out of reach of children to prevent them from
accidentally drinking it. If the fluid is drunk, immediately
consult with a physician.
Print head
 The print head is hot after printing. Be careful not to get
burned when replacing media or cleaning immediately after
printing.
 Touching the edge of the print head with bare hands could
result in injury. Be careful not to become injured when
replacing media or cleaning.
 The customer should not replace the print head. Doing so

vi
 could result in injury, burns or electric shock.

CAUTION
Do not place in areas with high humidity
 Do not place the printer in areas with high humidity or where
condensation forms. If condensation forms, immediately
turn off the power switch and do not use the printer until it
dries. Using the printer while condensation is on it could
result in electric shock.
Carrying the Printer
 When moving the printer, always unplug the power cord
from the outlet and check to make sure all external wires are
disconnected before moving it. Moving the printer with the
wires still connected could damage the cords or connecting
wires and result in a fire or electrical shock.
 Do not carry the printer with media loaded in it. The media
could fall out and cause an injury.
 When setting the printer on the floor or a stand, make sure
not to get your fingers or hands pinched under the printer
feet.
Power supply
 Do not operate the power switch or plug in/ unplug the
power cord with wet hands. Doing so could result in electric
shock.
Power cord
 Keep the power cord away from hot devices. Getting the
power cord close to hot devices could cause the cord’s
covering to melt and cause a fire or electric shock.
 When unplugging the power cord from the outlet, be sure to
hold it by the plug. Pulling it by the cord could expose or
break the core wires and cause a fire or electric shock.
 The power cord set that comes with the printer is especially
made for this printer. Do not use it with any other electrical
devices.
Top cover
 Be careful not to get your fingers pinched when opening or
closing the top cover. Also be careful the top cover does not
slip off and drop.

vii
Loading media

 When loading media roll, be careful not to get your fingers

pinched between the media roll and the supply unit.

When not using the printer for a long time

 When not using the printer for a long time, unplug the power
cord from the outlet to maintain safety.

During maintenance and cleaning

 When maintaining and cleaning the printer, unplug the

power cord from the outlet to maintain safety.

viii
Contents
1 Introduction ........................................................................................................... 2
1.1 Features....................................................................................................... 2
1.2 Unpacking.................................................................................................... 2
1.3 Understand Your Printer ............................................................................. 3
1.3.1 WS4 Direct Thermal (DT) Model ........................................................ 3
1.3.2 WS4 Thermal Transfer (TT) Model ..................................................... 6
1.4 Printer Lights ............................................................................................. 10
1.4.1 Status Lights ..................................................................................... 10
1.4.2 System Mode ................................................................................... 12
2 Get Started ........................................................................................................... 13
2.1 Attach the Power Cord .............................................................................. 13
2.2 Turn On/Off Your Printer ........................................................................... 14
2.2.1 Turn On Your Printer ........................................................................ 14
2.2.2 Turn Off Your Printer ........................................................................ 15
2.3 Load Media................................................................................................ 16
2.3.1 Prepare Media.................................................................................. 16
2.3.2 Place a Media Roll and Test Media Feed.......................................... 17
2.4 Placing Ribbon for TT Model ..................................................................... 26
2.5 Media Types .............................................................................................. 30
3 Printer Operation ................................................................................................. 32
3.1 Media Sensor Calibration .......................................................................... 32
3.2 Self-Test ..................................................................................................... 33
3.2.1 DT Model Test Print .......................................................................... 34
3.2.2 TT Model Test Print .......................................................................... 35
3.3 Reset Your Printer ..................................................................................... 36
3.4 Media Sensing ........................................................................................... 37
3.4.1 Transmissive Sensor ......................................................................... 37
3.4.2 Reflective Sensor .............................................................................. 38
4 Maintenance ........................................................................................................ 39
4.1 Cleaning ..................................................................................................... 39
4.1.1 Printhead.......................................................................................... 39
4.1.2 Media Housing ................................................................................. 41
4.1.3 Label Sensor ..................................................................................... 41
4.1.4 Platen Roller ..................................................................................... 42
5 Troubleshooting ................................................................................................... 44
5.1 Printer Issues ............................................................................................. 44

ix
 5.2 Media Issues.............................................................................................. 45
5.3 Ribbon Issues for TT Model....................................................................... 46
5.4 Other Issues .............................................................................................. 47
6 Set Up Interface Connection by SATO WS4 Printer Utility ................................... 48
6.1 Install SATO WS4 Printer Utility ................................................................. 48
6.2 Using the SATO WS4 Printer Utility ........................................................... 51
6.2.1 Menu Bar.......................................................................................... 51
6.2.2 Toolbar ............................................................................................. 53
6.2.3 Navigation Pane ............................................................................... 56
6.2.4 COM ................................................................................................. 63
6.2.5 LAN ................................................................................................... 63
6.2.6 IPv6................................................................................................... 66
6.2.7 WLAN ............................................................................................... 69
6.2.8 Bluetooth ......................................................................................... 74
7 Specifications ....................................................................................................... 78
7.1 Printer........................................................................................................ 78
7.2 Media ........................................................................................................ 80
7.3 Barcodes .................................................................................................... 82
7.4 Ethernet .................................................................................................... 84
7.5 Wireless LAN ............................................................................................. 84
7.6 Bluetooth................................................................................................... 86
7.7 Electrical and Operating Environment ...................................................... 87
7.8 Physical Dimension.................................................................................... 87
7.9 Interfaces................................................................................................... 88
7.9.1 USB ................................................................................................... 88
7.9.2 Ethernet ........................................................................................... 89
7.9.3 RS-232C ............................................................................................ 90

x
1 Introduction Features

1 Introduction
Thank you for purchasing a SATO WS printer. This manual provides
information about how to set up and operate your printer, load the media
and solve common problems.

1.1 Features
￭ Various Connectivity Options USB, Ethernet, RS232
￭ Easy Operation One-button design for easy control
￭ Fast Print Speed Max 6 inches/sec for the WS408 model
￭ Wireless Connection Connect to a Wireless 802.11 LAN or
Bluetooth® printing environment with optional interface installed
￭ USB Host Connection The USB host port allows you to use a USB
flash drive for storage or updating printer firmware

2
 1 Introduction Unpacking

1.2 Unpacking
Make sure all of the following items are included in your package.

Power Supply
SATO WS Printer User Documents
(Quick Guide, Warranty, etc.)

AC Power Cord TT Model Only: TT Model Only:

Core Adapter Shafts Paper Support Roller

When you receive the printer, open the package immediately and inspect for
shipping damage. If you discover any damage, contact the shipping company
and file a claim. SATO is not responsible for any damage incurred during
shipping. Save all package materials for the shipping company to inspect.

Note: If any item is missing, please contact your local dealer.

2
1 Introduction Understand Your Printer

1.3 Understand Your Printer

1.3.1 WS4 Direct Thermal (DT) Model

1.3.1.1 Perspective View

LED 2

LED 1

Feed Button

Cover Open Latch

3
1 Introduction Understand Your Printer

1.3.1.2 Back View

Paper Slot

Power Switch

RS232 LAN USB A USB B Power Jack

Caution: The areas indicated by the ellipse have sharp edges. To avoid
injury, be careful not to touch them when handling the printer.

Caution: To avoid injury, be careful not to trap your fingers in the Paper
Slot while opening or closing the Top Cover.

4
1 Introduction Understand Your Printer

1.3.1.3 Interior View

Thermal Printhead

Transmissive Sensor

Core Holders

Media Roll Holders

Thumbscrew Media Guides

Reflective Sensor

Platen Roller

Warning: The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.

5
1 Introduction Understand Your Printer

1.3.2 WS4 Thermal Transfer (TT) Model

1.3.2.1 Perspective View

LED2

LED1
Feed Button

6
1 Introduction Understand Your Printer

1.3.2.2 Back View

Power Switch

RS232

Power Jack
LAN USB A USB B

Caution: The areas indicated by the ellipse have sharp edges. To avoid
injury, be careful not to touch them when handling the printer.

Caution: To avoid injury, be careful not to trap your fingers in the Paper
Slot while opening or closing the Top Cover.

7
1 Introduction Understand Your Printer

1.3.2.3 Interior View I

Ribbon
Supply Wheel
Take-Up Wheel
Media Roll
Holders

Module
Release Latch

8
 1 Introduction Understand Your Printer

1.3.2.4 Interior View II

Printhead

Media Shaft

Lock Button
Transmissive
Sensor

Reflective Sensor

Media Guides
Platen Roller

Warning: The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.

9
1 Introduction Printer Lights

1.4 Printer Lights

There are two LED lights that show the status of your printer.

1.4.1 Status Lights

Status lights help you check printer’s condition. The following tables show
the blinking speed of status lights and the conditions they indicate.

Symbol Blinking Speed Blinking Interval

** Fast 0.5 Second
* Slow 2 Seconds
* LED2 + *LED1 Slow LED2 & LED1 Blinking Interval at same time
LED2 & LED1 Blinking Interval at different
* LED2 + LED1* Slow
timing

LED 2 LED 1 Description

Green Green The printer is ready to print.
Green ** Green The printer is transmitting data.
* Green * Green In pause.
The printer is writing data to the flash or USB memory.
* Green Green *
The USB memory is being initialized.
Green Orange Head high temperature.
Green ** Orange The print module is opened when the printer is turned on.
Orange Orange Paper jam.
The media is out when the print data is sent to the printer.
** Orange ** Orange
Paper end.
** Orange Orange ** Ribbon end or ribbon error (for thermal transfer models)
Red Orange The printhead is broken.
Red *Orange Communication error (RS-232C).
Red **Orange Cutter error (with optional cutter).
Red Red Cover (Thermal Head) open error during printing.
An EEPROM for backup cannot be read or written properly.
A command has been fetched from an odd address.
Red * Red
Word data has been accessed from a place other than the boundary
of the word data.

10
1 Introduction Printer Lights

Long word data has been accessed from a place other than the
boundary of the long word data.
Red ** Red Command error.
Flash ROM on the CPU board error or USB memory error.
* Red Red * An erase error has occurred when formatting the USB memory.
Unable to save files due to insufficient USB memory.

11
1 Introduction Printer Lights

1.4.2 System Mode

The system mode consists of status light color combinations. It contains a
list of commands for you to select and run.

To enter the system mode and run the command, do the following:
1. Turn off the printer.
2. Press and hold the FEED button and turn on the printer.
3. Both status lights illuminate solid orange for a few seconds. Next, they
turn to green shortly and then turn to other colors.
4. When status lights show the color combination you need, release the
FEED button immediately.
5. Press the FEED button to run the command.

The following table is the command list of the system mode.

LED 1 LED 2 Command
Green Red Transmissive Sensor Calibration
Green Orange Reflective Sensor Calibration
Red Red Reset Your Printer
Red Orange Reserved
Orange Red Reserved
Orange Green Self-Test

12
2 Get Started Attach the Power Cord

2 Get Started
This chapter describes how to set up your printer.

Caution: Do not use your printer in areas exposed to splashing water or

any other liquid.

Caution: Do not drop your printer, or place it in an area subject to

humidity, vibration or shock.

2.1 Attach the Power Cord

1. Make sure the power switch is set to the OFF position.
2. Insert the power supply’s connector into the printer power jack.
3. Insert the AC power cord into the power supply.
4. Plug the other end of the AC power cord into the wall socket.
Important: Use only power supplies listed in the user instructions.

Warning: Do not plug the AC power cord with wet hands or operate the
printer and the power supply in an area where they may get wet. Serious
injury may result from these actions!

13
2 Get Started Turn On/Off Your Printer

2.2 Turn On/Off Your Printer

When your printer is connected to a host (a computer), it is best practice to
turn on the printer before turning on the host, and turn off the host before
turning off the printer.

2.2.1 Turn On Your Printer

1. To turn on your printer, turn on the Power Switch as below. The “I” is the
ON position.

2. Both status lights illuminate solid orange for a few seconds, and then
LED 2 goes out, while LED 1 turns to solid green.

Note: If you connect the printer to the internet or insert a USB drive
before turning on the printer, it will take longer for the printer to enter
the online mode (LED 1 glows solid green) after you turn it on.

14
2 Get Started Turn On/Off Your Printer

2.2.2 Turn Off Your Printer

1. Make sure LED 2 is off and LED 1 is solid green before turning off the
printer.
2. To turn off your printer, turn off the Power Switch as below. The “O” is
the OFF position.

Caution: Do not turn off your printer during data transmission.

15
2 Get started Load Media

2.3 Load Media

There are various types and sizes for the media roll. Load the applicable media
to satisfy your need.

2.3.1 Prepare Media

The inside wound and outside wound media roll can be loaded into the printer
the same way. In case the media roll is dirty during shipping, handling or storage,
remove the outside length of the media. It helps avoid dragging adhesive and
dirty media between the printhead and platen roller.

Inside Wound Outside Wound

16
2 Get started Load Media

2.3.2 Place a Media Roll and Test Media Feed

2.3.2.1 Place a Media Roll for DT Model

1. Open the top cover of the printer.

2. Press the holder lock on the Media Roll Holders to slide them outward and
place the media roll between the holders. Make sure the print side is up and
the media roll is clamped tightly by the holders.

Note The default core holder is set for 1-inch inside diameter (ID). To
install a 1.5-inch ID media roll, use your hand or a coin to loosen two
thumbscrews on both holders, flip the core holders horizontally and secure
them back.

17
2 Get started Load Media

1 inch

1.5 inch

Core Holder

Thumbscrew

Holder Lock

3. Pull the media until it reaches out of the printer. Thread the media under the
media guides.

Caution: Do not ship or carry the printer while the label roll is installed.
Do not turn off your printer during data transmission.

18
2 Get started Load Media

4. Close the top cover.

Warning: The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.

19
2 Get started Load Media

2.3.2.2 Test Media Feed for DT Model

1. Turn on the printer and press the FEED button to feed a label.

2. Flip the media and tear it along the edge of the top cover.

20
2 Get started Load Media

2.3.2.3 Place a Media Roll for TT Model

1. Open the top cover of the printer.

2. Press the switch lock on the Media Roll Holders to slide them outward and

place the media roll between the holders. Adjust the media roll so its print

side is facing up and make sure it is clamped tightly by the holders.

1 inch
Core Holder

1.5 inch

Holder Lock Thumbscrew

21
2 Get started Load Media

3. Push the Module Release Latch to open the printer module.

4. Press the Lock button on the Media Guides to slide them outward.

22
2 Get started Load Media

5. Pull the media until it reaches out of the printer.

6. Put the media under the Media Shaft and center it between the Media

Guides.

23
2 Get started Load Media

7. Close the printer module and press down firmly at its both sides, until you

hear a click.

Warning: The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.

24
2 Get started Load Media

2.3.2.4 Test Media Feed for TT Model

1. Turn on the printer, and press the FEED button to feed a label.

2. Flip the media and tear it along the edge of front cover.

25
2 Get Started Load Media

2.4 Placing Ribbon for TT Model

1. Open the top cover of the printer.

2. Push the Module Release Latch to open the printer module.

26
2 Get Started Load Media

3. Lift the printer module to reveal the Supply Wheel.

Supply Wheel

4. Do the following to install both rolls:

 To load the supply roll, set the ribbon roll on the core adapter shaft.

Then, align the notches on the left side of the roll to the hole on the

supply wheel and place the other end of the roll into the hole on the

right.

27
2 Get Started Load Media

 To load the take-up roll, set the empty ribbon core on the core adapter

shaft. Then, align the notches on the left side of the roll to the hole on

the take-up wheel and place the other end of the roll into the hole on

the right.

5. Pull the ribbon from the supply roll and tape it on the empty ribbon

core.

28
2 Get Started Load Media

6. Close the printer module and press down firmly at its both sides, until

you hear a click.

7. Rotate the Take-Up Wheel to straighten the ribbon and reduce its

wrinkles.

Note: For the supply hub, the ribbon wind direction can be coated side in
(CSI) or coated side out (CSO); for the take-up hub, the wind direction must
be CSO.

Warning: The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.
29
3 Printer Operation Media Types

2.5 Media Types

Your printer supports various media types, including non-continuous media,
continuous media, and fanfold media. The following table provides details
about them. For optimal print performance and durability, please use
SATO-certified label and ribbon supplies on this printer.

Media Type Looks Like Description

Non-Continuous Non-continuous media is the typical media for
Media bar code printing. Labels and tags are made of
various materials, such as paper, fabric or
cardstock and are separated by gaps, holes,
notches or black marks. Many labels are
self-adhesive with liners, while some are
linerless.

30
3 Printer Operation Media Types

Media Type Looks Like Description

Fanfold Media Fanfold media is in continuous form, but it can
be used as non-continuous media, because its
labels are separated by folds. Some fanfold
media also has black marks or liners.

For fanfold media installation, take the

following steps.

1. Pass the fan-folded media through the

opened window at the rear of the unit.

2. While holding the holder lock, adjust the

width of the media holder to match the
media size. After pulling out the media,
pass the media through the media guides
and place the leading edge of the media
on top of the platen roller.

3. Close the top cover.

31
3 Printer Operation Media Sensor Calibration

3 Printer Operation
This chapter provides information about printer operation.

3.1 Media Sensor Calibration

You need to calibrate the media sensor to print properly. WS printers
provide transmissive and reflective sensor calibration. Take the following
steps to use them.

1. Make sure the media is properly loaded, the print module is closed and
the printer’s power switch is set to the OFF position.
2. Press and hold the FEED button and turn on the printer.
3. Both status lights illuminate solid orange for a few seconds. Next, they
turn to green shortly and then turn to other colors. Do one of the
following to select the sensor:
 If you want to calibrate the transmissive sensor, when LED 1 turns to
green and LED 2 turns to red, release the FEED button immediately.
 If you want to calibrate the reflective sensor, when LED 1 turns to green
and LED 2 turns to orange, release the FEED button immediately.
4. Press the FEED button. The media calibration is complete after the
printer feeds 3-4 labels and stops.

32
3 Printer Operation Self-Test

3.2 Self-Test
The printer can run a self-test to print a configuration label, which helps you
understand current settings of the printer.

Perform the following steps to run the self-test:

1. Turn off the printer.
2. Press and hold the FEED button and turn on the printer.
3. Both status lights glow solid orange for a few seconds. Next, they turn to
green shortly and then turn to other colors. When LED 1 turns to orange
and LED 2 turns to green, release the FEED button.
4. Press the FEED button to print a configuration label.

33
3 Printer Operation Self-Test

3.2.1 DT Model Test Print

34
3 Printer Operation Self-Test

3.2.2 TT Model Test Print

35
3 Printer Operation Reset Your Printer

3.3 Reset Your Printer

By resetting your printer, you can return your printer to factory defaults. This
can help you solve some problems caused by settings changed when
printing from driver or sending commands.

Perform the following steps to reset your printer:

1. Turn off the printer.
2. Press and hold the FEED button and turn on the printer.
3. Both status lights illuminate solid orange for a few seconds. Next, they
turn to green shortly and then turn to other colors. When both lights
turn to red, release the FEED button immediately.
4. Press and hold the FEED button for 3 seconds and release it. Both status
lights blink red three times, and turn to solid orange for a few seconds.
After the printer is reset, LED 2 goes out while LED 1 turns to solid green.

Important: In step 4, if you do not hold the FEED button long enough,
LED 2 will blink orange three times while LED 1 goes out. It means the
printer is not reset.

36
3 Printer Operation Media Sensing

3.4 Media Sensing

WS printers offer two types of media sensor: transmissive and reflective.
They are used for detecting specific media types.

3.4.1 Transmissive Sensor

The transmissive sensor is fixed and placed near the center of the printhead.
It is used for detecting gaps across the entire width of the label.

Single Column

37
3 Printer Operation Media Sensing

3.4.2 Reflective Sensor

The reflective sensor is movable within the entire width of the media. It
detects gaps, notches and black marks not located at the center of the
media.
Multi Columns Notch

Black Mark
Flip the media so the black-mark side is facing down to align with the sensor.

38
4 Maintenance Cleaning

4 Maintenance
This chapter describes routine cleaning procedure.

4.1 Cleaning
To maintain print quality and prolong the printer’s life, you need to perform
routine maintenance. Daily maintenance should be done for high volume
printing, and weekly for low volume printing. Use a cleaning kit to clean the
printer regularly. You can purchase a cleaning kit from a SATO reseller or
technical service center.

Caution: Always turn off the printer before cleaning.

4.1.1 Printhead
It is essential to keep printhead clean if you want the best print quality. We
strongly recommend that you clean the printhead when you load a new
media roll. If the printer is operated in critical environment or the print
quality declines, you will need to clean the printhead more frequently.

Keep in mind these things before you clean:

￭ Keep the water away in case of corrosion on heating elements.
￭ If you just finished printing, wait until the printhead cools down.
￭ Do not touch the printhead with bare hands or hard objects.

Cleaning steps:
1. Moisten a soft cloth or a cotton swab with cleaning liquid.
2. Gently wipe the printhead in one direction. That is, wipe it only from left
to right or vice versa. Do not wipe back-and-forth, in case dust or dirt
attaches to the printhead again.

39
4 Maintenance Cleaning

DT Model Print Head Cleaning

TT Model Print Head Cleaning

Important: Printhead warranty becomes void if printhead’s serial number

is removed, altered, defected, or made illegible, under any circumstance.

40
4 Maintenance Cleaning

4.1.2 Media Housing

Use a soft cloth to clean the dust, dirt or debris built up on the Media Roll
Holders, Media Guides and media path.

1. Moisten a soft cloth with cleaning liquid.

2. Wipe the Media Roll Holders to clean dust.
3. Wipe the Media Guides to clean dust and dirt.
4. Wipe the media path to clean paper debris.

4.1.3 Label Sensor

Media sensors may not be able to detect the media correctly if it becomes
dirty.

1. Moisten a soft cloth or a cotton swab with cleaning liquid.

2. Gently brush sensors to remove the dust away.
3. Use a dry cloth to clean the residue.

41
4 Maintenance Cleaning

4.1.4 Platen Roller

The platen roller is also important for print quality. Dirty platen roller may
damage the printhead. Clean the platen roller right away if the adhesive,
dirt or dust accumulates on it. For excessive dirt / stuck labels, the platen
roller should be removed.

1. Moisten a soft cloth with cleaning liquid.

2. Gently wipe the platen roller to remove the dust and adhesive.

42
4 Maintenance Cleaning

DT Platen Roller Cleaning

TT Platen Roller Cleaning

43
5 Troubleshooting Printer Issues

5 Troubleshooting
This chapter provides information about printer operational related

problems and recommended suggestions to resolve the issue.

5.1 Printer Issues

The printer won’t power on
￭ Did you attach the AC power cord?
￭ Make sure the power supply’s connector is inserted into the printer
power jack.
￭ Check the power connection from the wall socket to the printer.
Connect the power cord/AC Adapter in another outlet or test with
other electrical devices to verify AC power is present.
￭ Disconnect the printer from the wall socket, and connect it again.

The printer turns itself off

￭ Turn on the printer again.
￭ Make sure the power supply’s connector and the power cord are
properly and securely plugged.
￭ Make sure the power supply and the power cord are not damaged.
￭ Use the applicable power supply.
￭ If the printer keeps turning itself off, check the socket and make sure it
has enough power for the printer.
The printer does not feed the media out
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ If there is a paper jam, clear it.
￭ Make sure print module is securely latched.
￭ Replace the platen roller.

44
5 Troubleshooting Media Issues

5.2 Media Issues

The media is out
￭ Load a new media roll. See section 2.3, “Loading Media” to reload the
media.
The paper is jammed
￭ Open the printer and clear the jammed paper.
￭ Make sure the paper is held properly by the Media Guides.
The printing position is not correct
￭ Did you use the correct media sensor type for printing?
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ The media sensor needs to be calibrated. See Section 3.1, “Media
Sensor Calibration” to calibrate the sensor.
￭ The media sensor is dirty. Clean the media sensor.
￭ Replace the platen roller.
Nothing is printed
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ The print data might not be sent successfully. Make sure the interface is
set correctly in the printer driver, and send the print data again.
The print quality is poor
￭ The printhead is dirty. Clean the printhead.
￭ The platen roller is dirty. Clean the platen roller.
￭ Adjust the print darkness or lower the print speed.
￭ The media is incompatible for the printer. Use SATO-approved media
roll instead.

45
5 Troubleshooting Media Issues

5.3 Ribbon Issues for TT Model

The ribbon is out
 Load a new ribbon roll. See Section 2.4, “Placing Ribbon” to reload the

ribbon.

The ribbon is broken

 Check the print darkness and adjust it if it is too high, and take the

following steps to fix the broken ribbon:

 Unload the ribbon supply roll and take-up roll from the printer.

 Pull the ribbon from the supply roll so it overlaps the broken end of the

take-up roll.

 Tape the overlapped parts together.

 Reload both rolls into the printer.

The ribbon is “printed out” with the media

 The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to

reload the ribbon.

 The printhead temperature is too high. Reload the ribbon and print a

configuration label to check the settings (see Section 3.2, “Self Test and

Dump mode”). If the print darkness is very high, adjust it in printer

preference, or reset your printer (see Section 3.3, “Reset Your Printer”).

The ribbon is wrinkled

1. Make sure the ribbon is loaded correctly.

2. Rotate the Take-Up Wheel to straighten the ribbon.

46
6 SATO WS4 Printer Utility Install SATO WS4 Printer Utility

5.4 Other Issues

There are broken lines in the printed label
￭ The printhead is dirty. Clean the printhead (see Section 4.1.1 “Printhead”).
An error occurred when writing data to the USB memory
￭ Did you insert the USB drive?
￭ Make sure the USB drive is plugged securely into the port.
￭ The USB drive might be broken. Replace it with another one. Only up to 16GB
is supported.
The printer is unable to save files due to insufficient USB memory
￭ Delete the files on your USB drive to free some space or replace your USB drive
with an empty one.

The cutter is experiencing issues

 If there is a paper jam, clear it.

 The cutter has become loose. Fix the cutter in position and tighten it.

 The cutter blade is not sharp anymore. Replace your cutter with a new one.

 Make sure you use approved media.

The printhead temperature is extremely high

￭ The printhead temperature is controlled by the printer. If it is extremely high
the printer will stop printing automatically until the printhead is cooled down.
After that, the printer will resume printing automatically, if there is any
unfinished print job.
The printhead is broken
￭ Contact your local dealer for assistance.

47
6 SATO WS4 Printer Utility Install SATO WS4 Printer Utility

6 Set Up Interface Connection by

SATO WS4 Printer Utility

SATO WS4 Printer Utility provides a user-friendly interface to configure your
printer. You can define properties, update firmware and send commands in SATO
WS4 Printer Utility.

6.1 Install SATO WS4 Printer Utility

1. Download the SATO WS4 Printer Utility from your local SATO Resources
website and start the installation process.
2. Locate the installation file on the CD and click it.
3. In the SATO WS4 Printer Utility dialog box, click Next.

48
6 SATO WS4 Printer Utility Install SATO WS4 Printer Utility

4. In this dialog box, follow the instructions to choose the installation path and
then click Next.

5. In this dialog box, click Next.

49
6 SATO WS4 Printer Utility Install SATO WS4 Printer Utility

6. After the installation of SATO WS4 Printer Utility is complete, click Close.

50
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

6.2 Using the SATO WS4 Printer Utility

Start SATO WS4 Printer Utility. Its interface looks like this:

￭ Menu bar It includes SATO WS4 Printer Utility menus.

￭ Toolbar It provides ports, port settings, emulation languages, printer dpi and
printer status.
￭ Navigation Pane You can switch between the listed items to view their tabs.
￭ Properties Pane You can view and manage printer properties or perform
tasks.

6.2.1 Menu Bar

There are three menus in the menu bar: File, Setting and Help.

51
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

File
￭ Export Export your printer settings to an XML file,
including all parameters, port settings and firmware
information.
￭ Import Import printer settings from an XML file.
￭ Exit Exit SATO WS4 Printer Utility.

Setting

￭ Auto Detect USB When you connect your printer

to a computer with a USB cable, SATO WS4 Printer
Utility automatically detects it and shows the USB
information in the Port Name and Port Information.
By default, it is enabled.

￭ Communication

It includes Write Timeout and Read Timeout. They determine how long your
computer (or other devices) waits printer’s response when it attempts to write or
read data to your printer. The default value is 15 seconds, meaning that the
computer waits 15 seconds and displays an error message if it doesn’t receive any
response.

￭ Progress Form

When Add Date/Time information is enabled, the current date and time are
added into the message in the Download Firmware dialog box.
52
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

￭ Language

It is the language of SATO WS4 Printer Utility interface. You can select Windows’s
System Default, English or Simplified Chinese. By default, it uses your system
default.

Help

￭ Contents The help content of SATO WS4 Printer Utility.

You can press F1 to display it.
￭ About The version and copyright information about SATO
WS4 Printer Utility.

6.2.2 Toolbar

The toolbar has two rows. The first row includes three items.
￭ Input/Output Port The port you use for the data transmission between the
computer and your printer.
￭ Setting You can click it to configure the port settings.
￭ Port Name It shows the port name.
￭ Port Information It shows the port information.

SATO WS4 Printer Utility provides three ports for data transmission.

53
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

￭ USB

It shows the USB information in the

Port Name and Port Information
as soon as the computer detects
your printer. By default, the
computer automatically detects
the USB port. You can select the
printer you want if your computer
is connected to multiple printers
via USB. Click Search to search the hot-plugging USB printer.

￭ COM

It is the serial port and related to the COM

tab in Parameter Setting. The settings of the
COM port need to be the same as those in
the COM tab, except for Port Name, which
lets you select the COM port you want if your
computer is connected to multiple printers
via COM. If you want to reset all of COM
settings, click Default.

￭ LAN

It is the Ethernet port and related to the LAN

tab in Parameter Setting. It supports IPv4
and IPv6 addresses. For more information

about Setting up a network connection, see

Set up LAN connection, Set up IPv6
54
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

connection and Set up WLAN connection.

The second row of the toolbar includes six items.

￭ Printer Model Printer models.
￭ Printer Emulation The emulation language of your printer. The emulation
you choose affects the tabs displayed in the Properties pane.
￭ Printer DPI The print resolution of your printer. It provides 203 dpi and 300
dpi.
￭ Sync Get the current settings of Printer Model, Printer Emulation and
Printer DPI from your printer.
￭ Get Status Detect if your printer is ready for use.
￭ Printer Status It shows the result of Get Status.

Printer Status

Status Description
ON LINE (Ready) The top cover (head) was closed in the online mode.
HEAD OPEN The top cover (head) was opened in the online mode.
ON LINE
The printer is operating.
(Operating)
ACCESSED BY
Exclusively accessed by other host.
OTHER
PAUSE In pause.
ON LINE (Waiting
Waiting for stripping.
for Stripping)
COMMAND
A command error was found while analyzing the command.
ERROR
A parity error, overrun error or framing error occurred
COMMS ERROR
during the RS-232C transmission.
PAPER JAM A paper jam occurred during paper feed.

55
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Status Description
CUTTER ERROR The cutter is experiencing issues.
NO PAPER The label has run out.
HEAD OPEN Attempt to feed or issue the label with the top cover (head)
ERROR open.
HEAD ERROR A broken pin has been found on the thermal head.
EXCESS HEAD
The thermal head temperature has become excessively high.
TEMP
NO PAPER (Last
The last label has been issued properly and the label has run
label has been
out.
issued)
MEMORY WRITE An error has occurred while writing data into the flash ROM
ERROR or USB memory.
An erase error has occurred in formatting the flash ROM or
FORMAT ERROR
USB memory.
Saving failed because of the insufficient capacity of the flash
MEMORY FULL
ROM or USB memory.
In font or PC command save mode. (to flash ROM or to USB
SAVING memory)
The flash ROM or USB memory is being initialized.
SAVING ERROR An EEPROM for backup cannot be read or written properly.
UPDATING
The printer is updating firmware.
FIRMWARE NOW
BLUETOOTH Bluetooth initialization error.
ERROR Bluetooth setting parameter error.
WIRELESSLAN WirelessLAN initialization error.
ERROR WirelessLAN setting parameter error.
UPDATING
An error occurred during the firmware update.
FIRMWARE ERROR
UNKNOWN The status is unknown.

6.2.3 Navigation Pane

The Navigation pane includes four items: Parameter Setting, Download, Tool and
Font. Each item has its own tabs, and each tab has a Send, Get, Add or Delete
button (Some of them only have Send). Send is to send your settings to your
printer; Get is to get the current settings of your printer; Add is to add file to the
56
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

list object; Delete is to delete file from the list object. You can also right-click in
the Properties pane and select Send, Get, Add or Delete in the shortcut menu.
Each time you click Send, your printer restarts to apply the change.

Important: You can send data via all ports, but can only get data via the USB,
COM and LAN ports.

Parameter Setting
Parameter Setting is used to configure printer settings. It includes six tabs:
General, COM, LAN, IPv6, WLAN and Bluetooth.

General

The General tab provides general printer settings. It is related to the emulation
language you choose. Each language provides its own properties.

￭ SBPL

SBPL provides settings grouped in the Supply, Control, Action, Image, Label,
Position Adjustment, Protocol and Nonstandard Protocol area.

57
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Property Name Description

Sensor Type It is the media sensor you are using. It includes I-MARK,
GAP and None. When you perform media calibration, the
sensor is set to the one you select.
Ribbon Sensor Thermal Transfer Your printer uses the ribbon sensor to
detect the ribbon, it is mean Thermal Transfer (TT).
Direct Thermal Disable the ribbon sensor, it is mean
Direct Thermal (DT).
Feed Key It defines the action of the FEED button.
Feed Your printer feeds a blank label each time the
button is pressed.
Reprint Your printer reprints the last label each time the
button is pressed.
Head Check(Power Enable Your printer checks broken pins on the printhead
on) automatically once your printer is turned on.
Disable Disable the auto head check.
Auto Calibration ON (Power on) Your printer automatically calibrates
media using a media sensor once it restarts or is turned on.
ON (Head close) Your printer automatically calibrates
media using a media sensor every time you close the print
module when the printer is turned on.
58
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Property Name Description

ON (Power on and Head close) Your printer
automatically calibrates media using a media sensor after
power on and every time you close the print module when
the printer is turned on.
OFF You need to manually calibrate media using a media
sensor as you change the media, or your printer won’t
work properly.
Reprint After Error Enable Your printer when caused by the error condition.
The label is reprinted as soon as the error condition is
corrected.
Disable Disable the reprint after error.
Print Darkness Adjust the darkness relative to the current darkness
setting. The range is +1~ +5, and the value is adjustable in
increments of ± 1.
Print Speed Determine the media speed during printing. The range is
+2 ~ +6, and the value is adjustable in increments of ± 1 ips.
Stop Position for Blank Printer does not install cutter module.
Cutter Head Position Stop the paper forward on the head
position.
Cutter Position Stop the paper forward on the cutter
position.
Stop Position for Blank Printer does not install dispenser module.
Dispenser Head Position Stop the paper forward on the head
position.
Dispense Position Stop the paper forward on the
dispenser position.
Tear Off Wait Time Your printer moves the paper forward in a predefined time
after printing, and pulls the paper back in a predefined
length once the printing begins again.
Zero Slash Display a zero with or without a slash through it.
Unit(Label) mm Change the unit of label to millimeter.
inch Change the unit of label to inch.
Width Set the print width.
Height Set the length of the label when using continuous media.
Unit (Position mm Change the unit of Position Adjustment to
Adjustment) millimeter.

59
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Property Name Description

Inch Change the unit of Position Adjustment to inch.
dots Change the unit of Position Adjustment to dots.
Horizontal Offset Move the print position horizontally. The positive number
is left, and the negative number is right.
Vertical Offset Move the print position vertically. The positive number is
forward, and the negative number is backward.
Continuous Offset Adjust the continuous offset at which the continues label is
cut.
Tear Off Offset Adjust the rest position of the media after a label is
printed, which changes the position at which the label is
torn or cut.
Cutter/Dispenser Adjust the cutter/dispenser offset position at which the
Offset label is peel or cut.
Status This is communication protocol for SBPL. Status 3 is Enq
response and Status 4 is for the communication via driver.
STX Code When you use non-standard code, you can set the code in
this section.
ETX Code When you use non-standard code, you can set the code in
this section.
ESC Code When you use non-standard code, you can set the code in
this section.
ENQ Code When you use non-standard code, you can set the code in
this section.
CAN Code When you use non-standard code, you can set the code in
this section.
NULL Code When you use non-standard code, you can set the code in
this section.
Offline Code When you use non-standard code, you can set the code in
this section.

60
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

￭ SDPL, SEPL, SIPL, SZPL and AUTO

SDPL, SEPL, SIPL, SZPL and AUTO provides settings grouped in the Supply, Control,
Action, Label and Position Adjustment area.

Property Name Description

Sensor Type It is the media sensor you are using. It includes I-MARK,
GAP and None. When you perform media calibration, the
sensor is set to the one you select.
Ribbon Sensor Thermal Transfer Your printer uses the ribbon sensor to
detect the ribbon, it is mean Thermal Transfer (TT).
Direct Thermal Disable the ribbon sensor, it is mean
Direct Thermal (DT).
Feed Key It defines the action of the FEED button.
Feed Your printer feeds a blank label each time the
button is pressed.
Reprint Your printer reprints the last label each time the
button is pressed.
Head Check (Power Enable Your printer checks broken pins on the printhead
on) automatically once your printer is turned on.
Disable Disable the auto head check.
Auto Calibration ON (Power on) Your printer automatically calibrates
media using a media sensor once it restarts or is turned on.
ON (Head close) Your printer automatically calibrates

61
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Property Name Description

media using a media sensor every time you close the print
module when the printer is turned on.
ON (Power on and Head close) Your printer
automatically calibrates media using a media sensor after
power on and every time you close the print module when
the printer is turned on.
OFF You need to manually calibrate media using a media
sensor as you change the media, or your printer won’t
work properly.
Reprint After Error Enable Your printer when caused by the error condition.
The label is reprinted as soon as the error condition is
corrected.
Disable Disable the reprint after error.
Print Darkness Adjust the darkness relative to the current darkness
setting. The range is 0 ~ +30, and the value is adjustable in
increments of ± 1.
Print Speed Determine the media speed during printing. The range is
+2 ~ +6, and the value is adjustable in increments of ± 1 ips.
Unit(Label) mm Change the unit of label to millimeter.
inch Change the unit of label to inch.
Width Set the print width.
Height Set the length of the label when using continuous media.
Unit(Position mm Change the unit of Position Adjustment to
Adjustment) millimeter.
Inch Change the unit of Position Adjustment to inch.
dots Change the unit of Position Adjustment to dots.
Horizontal Offset Move the print position horizontally. The positive number
is left, and the negative number is right.
Vertical Offset Move the print position vertically. The positive number is
forward, and the negative number is backward.
Tear Off Offset Adjust the rest position of the media after a label is
printed, which changes the position at which the label is
torn or cut.
Cutter Offset Adjust the cutter offset position at which the label is peel
or cut.

62
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

6.2.4 COM
The COM tab provides the settings of the RS-232C port. When you use COM as
your port, make sure the settings in the COM tab are the same as the port settings,
or your printer won’t work properly.

6.2.5 LAN
The LAN tab provides network settings, including TCP/IP, Current TCP/IP, Protocol,
Server and SNMP Trap.

63
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Set Up LAN Connection

If you want to use the LAN port to transfer data, you need to set up the network
connection in the LAN tab.

1. Connect your printer and computer to a network device (hub, switch or router)
with Ethernet cables.
2. In the Input/Output Port list, click USB or COM.

3. In the Navigation pane, click Parameter Setting, and click the LAN tab.

4. Do one of the following to configure your TCP/IP settings:

∙ If you have a static IP address, fill the IP Address, Subnet Mask and Gateway
box under TCP/IP according to your network settings and click Send.

64
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

∙ If you don’t have a static IP address, make sure DHCP is enabled and click
Send.

5. After your printer restarts, click Get to get the TCP/IP information of your
printer. If you are using a static IP address, you’ll get the same TCP/IP settings
as it is in the previous step; if you are using DHCP, The DHCP server will
automatically populate the IP Address, Subnet Mask and Gateway boxes
under Current TCP/IP.

6. In the Input/Output Port list, click LAN, and click Setting.

7. In the Setting LAN dialog box, do one of the following to configure your IP
address:
∙ If you are using a static IP address,
in the IP Address box, enter the IP
address under TCP/IP in the LAN
tab, and then click OK.

65
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

∙ If you are using a dynamic IP

address provided by DHCP, in the IP
Address box, enter the IP address
under Current TCP/IP in the LAN
tab, and then click OK.

Note: When DHCP is enabled and your printer is idle for a long time, the IP
address of your printer may change. Click Get to get the new IP address if you find
the current IP address is not working.

6.2.6 IPv6
The IPv6 tab provides IPv6 settings, including IPv6 and Current IPv6.

Set Up IPv6 Connection

Before you set up IPv6, make sure you have IPv6 connectivity.

1. Do one of the following to configure your IPv6 settings:

• If you have a static IPv6 address, in the Mode list, click MANUAL; in the IP
Address box, enter your IPv6 address, and click Send.

66
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

• If you don’t have a static IPv6 address, in the Mode list, click DHCPv6; in the
Address Type list, click Normal, and click Send.

2. After your printer restarts, click Get to get its IPv6 information. If you are using
a static IPv6 address, you’ll get the same settings as it is in the previous step; if
you are using DHCPv6, the DHCPv6 server will automatically populate the IP
Address and Link-Local Address boxes under Current IPv6.

67
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

3. In the Input/Output Port list, click LAN, and click Setting.

4. In the Setting LAN dialog box, do one of the following to configure your IP
address:
∙ If you are using a static IP address, in
the IP Address box, enter the IP
address under IPv6 in the IPv6 tab and
click OK.
∙ If you are using a dynamic IP address
provided by DHCPv6, in the IP Address
box, enter the IP address under
Current IPv6 in the IPv6 tab and click
OK.

Note: If your IPv6 address has consecutive zeros, you can use a
double-colon to compress them. For example, if your address is
2607:f0d0:1002:0051:0000:0000:0000:0006, you can shorten it like this:
2607:f0d0:1002:0051::0006. Remember that the double-colon can
appear only once in the address. The leading zeros in a section can also
be removed, so the shortest version of your address can be written as
2607:f0d0:1002:51::6.

68
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

6.2.7 WLAN
The WLAN tab provides wireless network settings, including IPv4, Current IPv4,
Authentication, Information, WEP, WPA, Initialization, Protocol, Current Protocol,
Server and EAP.

Set Up WLAN Connection

Before you set up a wireless LAN connection, make sure your computer has
connected to a wireless network.

1. In the Input/Output Port list, click USB or COM.

2. In the Navigation pane, click Parameter Setting and click the WLAN tab.

69
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

3. In the SSID box, enter the network name you’ve connected and do one of the
following to enter your password:

∙ If you’re using Open and WEP is on, choose your WEP password type in the
WEP Input Type list. Next, enter your WEP password in one of the WEP Key box,
and select the key you want to use from the WEP Key Index list.

70
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

∙ If you’re using WPA-Personal or WPA2 Personal, enter your password in the

WPA Pre-Shared Key box.

∙ If you’re using 802.1X, WPA-Enterprise or WPA2 Enterprise, choose your EAP

authentication method in the EAP Method list, and enter your username and
password in EAP User Name and EAP Password boxes respectively. If you’re
using TTLS mode, you can choose the TTLS encryption method from the TTLS
Method list.

4. Do one of the following to configure your IPv4 settings:

∙ If you have a static IP address, fill the IP Address, Subnet Mask and Gateway
box under IPv4 according to your network settings, make sure DHCP is disabled
and click Send.

71
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

∙ If you don’t have a static IP address, make sure DHCP is enabled and click
Send.

5. After your printer restarts, click Get to get the IPv4 information of your printer.
If you are using a static IP address, you’ll get the same settings as it is in the
previous step; if you are using DHCP, the DHCP server will automatically
populate the IP Address, Subnet Mask and Gateway boxes under Current
IPv4.

6. In the Input/Output Port list, click LAN, and click Setting.

72
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

7. In the Setting LAN dialog box, do one of the following to configure your IP
address:
∙ If you are using a static IP address, in
the IP Address box, enter the IP
address under IPv4 in the WLAN tab
and click OK.

∙ If you are using a dynamic IP address

provided by DHCP, in the IP Address
box, enter the IP address under
Current IPv4 in the WLAN tab and
click OK.

73
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

6.2.8 Bluetooth
The Bluetooth tab provides Bluetooth settings.

Property Name Description

Pin Code The Bluetooth PIN code of your printer. The
new PIN code takes effect when you
reconnect your printer to your computer.
The Bluetooth device name of your printer.
Device Name The new device name takes effect after you
reconnect your printer to your computer.
BD Address The Bluetooth MAC address of your printer.
It determines how your printer is detected by
other Bluetooth devices.
Response is made at any time Your printer
is always detectable.
Inquiry Control
No response Your printer is not detectable.
Response only within 60sec after a power on
Your printer is detectable in 60 seconds after
it is turned on.

Set Up Bluetooth Connection

Before you use Bluetooth to connect your printer, make sure your computer or
device has a built-in Bluetooth adapter. If your computer doesn’t have it, get an
adapter and plug it into the USB port. The Bluetooth setup screen may vary
depending on your computer or device. In this article, we use a Windows XP
computer as an example.
74
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

Do the following to set up a Bluetooth connection for your printer:

1. Click the Bluetooth icon in the notification area (system tray).

2. In the Bluetooth Devices dialog box, click Add.

3. In the Add Bluetooth Device Wizard dialog box, select the My device is set up
and ready to be found check box, and click Next.

75
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

4. Click SATO WS4, and click Next.

5. Click Let me choose my own passkey. The default key is 0000. After entering

76
6 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility

the key, click Next.

6. The computer will try to connect the printer. If it succeeds, you’ll see the
successful message. Take a note of the outgoing COM port and click Finish.
Note If you forget the port number, in the Bluetooth Devices dialog box,
click the COM Ports tab to see the virtual COM port assigned to your printer.

77
 7 Specifications Printer

7 Specifications
This chapter provides specifications for the printer. Specifications are subject
to change without notice.

7.1 Printer
Model WS408DT WS412DT WS408TT WS412TT
Print Method Direct Thermal Direct Thermal or Thermal Transfer
203 dpi 300 dpi 203 dpi 300 dpi
Resolution
(8 dots/mm) (12 dots/mm) (8 dots/mm) (12 dots/mm)
Media
Center Alignment
Alignment

Operation Standard: Continuous, Tear Off

Mode Optional: Full Cutter, Dispenser

Gap Sensor (Transmissive, Fixed) - Factory Default Sensor

I-Mark Sensor
Sensor
Head Open Switch
Ribbon Sensor
2, 3, 4, 5, 6 2, 3, 4 2, 3, 4, 5, 6
2, 3, 4 inches/sec
inches/sec inches/sec inches/sec
(50.8, 76.2, (50.8, 76.2, 101.6,
(50.8, 76.2, (50.8, 76.2, 101.6
Print Speed 101.6, 127, 127, 152.4
101.6 mm/sec) mm/sec)
152.4 mm/sec) mm/sec)

2 &3 ips for dispenser mode 2 &3 ips for dispenser mode

Print Darkness level – SBPL: 1~5

Darkness Default: SBPL 3 Default: SBPL 2

Max
Printable Length 999 mm (39.33") x Width 104 mm (4.01")
Area

78
 7 Specifications Printer

Model WS408DT WS412DT WS408TT WS412TT

Pitch Direction (excluding liner) - Top: 1.5 mm (0.06"), Bottom: 1.5 mm
Non
(0.06")
Printable
Width Direction (excluding liner) - Left: 1.5 mm (0.06"), Right: 1.5 mm
Area
(0.06")
STD Model: USB (Type A and Type B), Ethernet, RS232C
Interface
LAN Model: USB (Type A and Type B), Ethernet
Optional
Bluetooth, Wireless LAN
Interface
Accessories Dispenser, Full Cutter, External Unwinder

CPU 32bit RISC

Standard Memory (Flash ROM): 16 MB

On-Board
User Memory: 2 MB
Memory
Standard Memory (SDRAM): 32 MB
External
USB: Max 16 GB
Memory
Panel 2 LED, 1 Button

1st LED: Red and Green (Various Combinations: Orange)

LED
2nd LED: Red and Green (Various Combinations: Orange)

Bitmap: XS, XU, XM, XB, XL, OCR-A, OCR-B

Font
Scalable: CG Times, CG Triumvirate

79
 7 Specifications Media

7.2 Media
Model WS408DT WS412DT WS408TT WS412TT
Media Size

Continuous Pitch 10 ~ 996 mm (0.39" ~ 39.21") 10 ~ 996 mm (0.39" ~ 39.21")

Pitch including
13 ~ 999 mm (0.51" ~ 39.33") 13 ~ 999 mm (0.51" ~ 39.33")
liner

Width 25.4 ~ 115 mm (1" ~ 4.52") 25.4 ~ 115 mm (1" ~ 4.52")

Width
28.4 ~ 118 mm (1.11” ~ 4.64”) 28.4 ~ 118 mm (1.11” ~ 4.64”)
including liner
TT: 25.4 ~ 996 mm (1" ~ 39.21")
Tear Off Pitch 25.4 ~ 996 mm (1" ~ 39.21")
DT: 30 ~ 996 mm (1.18" ~ 39.21")
Pitch including TT: 28.4 ~ 999 mm (1.11" ~ 39.33")
28.4 ~ 999 mm (1.11” ~ 39.33”)
liner DT: 33 ~ 999 mm (1.29" ~ 39.33")

Width 25.4 ~ 115 mm (1” ~ 4.52”) 25.4 ~ 115 mm (1” ~ 4.52”)

Width
28.4 ~ 118 mm (1.11” ~ 4.64”) 28.4 ~ 118 mm (1.11” ~ 4.64”)
including liner
TT: 25.4 ~ 152.4 mm (1” ~ 6”)
Dispenser Pitch 25.4 ~ 152.4 mm (1” ~ 6”)
DT: 35 ~ 152.4 mm (1.37" ~ 6")
Pitch including TT: 28.4 ~ 155.4 mm (1.11” ~ 6.11”)
28.4 ~ 155.4 mm (1.11” ~ 6.11”)
liner DT: 38 ~ 155.4 mm (1.49" ~ 6.11")

Width 25.4 ~ 115 mm (1” ~ 4.52”) 25.4 ~ 115 mm (1” ~ 4.52”)

Width
28.4 ~ 118 mm (1.11” ~ 4.64”) 28.4 ~ 118 mm (1.11” ~ 4.64”)
including liner
TT: 25.4 ~ 996 mm (1" ~ 39.21")
Cutter Pitch 25.4 ~ 996 mm (1" ~ 39.21")
DT: 35 ~ 996 mm (1.37" ~ 39.21")
Pitch including TT: 28.4 ~ 999 mm (1.11" ~ 39.33")
28.4 ~ 999 mm (1.11” ~ 39.33”)
liner DT: 38 ~ 999 mm (1.49" ~ 39.33")

Width 25.4 ~ 115 mm (1” ~ 4.52”) 25.4 ~ 115 mm (1” ~ 4.52”)

Width
28.4 ~ 118 mm (1.11” ~ 4.64”) 28.4 ~ 118 mm (1.11” ~ 4.64”)
including liner

80
 7 Specifications Media

Model WS408DT WS412DT WS408TT WS412TT

Media Thickness 0.06 ~ 0.19 mm (0.0024” ~ 0.0074”)

Max Roll Diameter Max Roll Diameter Size: 127 mm (5 inches)

Max Roll Diameter for
203.2 mm (8 inches)
Unwinder
Direct Thermal Label, Direct Thermal Tag, Roll Paper (Inside Wound or
Media Type
Outside Wound), Fanfold Paper
Ribbon Size Length 0.5" Core : Max 100 m 1" Core: Max 300 m

Width 40 ~ 110 mm (1.57" ~ 4.33")

Ribbon Wax, Wax-Resin, Resin
Type Coated Side In or Coated Side Out

81
7 Specifications Barcodes

7.3 Barcodes
Barcodes
One Dimensional Barcodes UPC-A
UPC-E
JAN/EAN
CODE39
CODE93
CODE128
GS1-128 (UCC/EAN128)
CODABAR (NW-7)
ITF
Industrial 2of5
MSI
UPC add-on code
POSTNET
GS1 DataBar Omnidirectional
GS1 DataBar Truncated
GS1 DataBar Stacked
GS1 DataBar Stacked Omnidirectional
GS1 DataBar Limited
GS1 DataBar Expanded
GS1 DataBar Expanded Stacked
Two Dimensional Barcodes QR Code
PDF417 (including MicroPDF)
DataMatrix (ECC200)
GS1 DataMatrix
MaxiCode
Composite Symbol EAN-13 Composite (CC-A/CC-B)
EAN-8 Composite (CC-A/CC-B)
UPC-A Composite (CC-A/CC-B)
UPC-E Composite (CC-A/CC-B)
GS1 DataBar Composite (CC-A/CC-B)
GS1 DataBar Truncated Composite
(CC-A/CC-B)
GS1 DataBar Stacked Composite (CC-A/CC-B)
GS1 DataBar Expanded Stacked Composite
82
7 Specifications Barcodes

Barcodes
(CC-A/CC-B)
GS1 DataBar Expanded Composite
(CC-A/CC-B)
GS1 DataBar Stacked Omnidirectional
Composite (CC-A/CC-B)
GS1 DataBar Limited Composite (CC-A/CC-B)
GS1-128 Composite (CC-A/CC-B/CC-C)

83
 7 Specifications Ethernet

7.4 Ethernet
Properties Description
Port RJ-45
Speed 10Base-T/100Base-T (Auto Detecting)
Protocol ARP, IP, ICMP, UDP, TCP, HTTP, DHCP,
Socket, LPR, IPv4, IPv6, SNMPv2
Mode TCP Server/Client, UDP Client
Technology HP Auto-MDIX, Auto-Negotiation

7.5 Wireless LAN

Properties Wireless LAN I/F
Hardware Protocol IEEE802.11b/g/n
Enabled Device WS4 Series
Operating -4 degF (-20 degC) ~ 185 degF (+85 degC)
Temperature
Destination USA Europe
Frequency 2412 ~ 2462 MHz 2412 ~ 2472 MHz
(Center Channel)
Channel 1 ~ 11 ch 1 ~ 13 ch
Spacing 5 MHz
Transmission Speed/ IEEE Transmission Conforming to IEEE
Modulation 802.11b Method 802.11b DSSS method
Channel Depending on the country
Data Transmission 11/5.5 Mbps: CCK
Speed/Modulation 2 Mbps: DQPSK
1 Mbps: DBPSK
IEEE Transmission Conforming to IEEE
802.11g Method 802.11g OFDM method
DSSS method
Channel Depending on the country
Data Transmission 54/48 Mbps: 64 QAM
Speed/Modulation 36/24 Mbps: 16 QAM
18/12 Mbps: QPSK

84
 7 Specifications Ethernet

Properties Wireless LAN I/F

9/6 Mbps: BPSK
IEEE Transmission Conforming to
802.11n Method IEEE802.11n OFDM
method
Channel US)1-11ch
(JP/DE)1-13ch
Data Transmission 20MHz : 6.5M / 7.2M /
Speed/Modulation 13M / 14.4M / 19.5M /
21.7M / 26M /28.9M /
39M / 43.3M / 52M /
57.8M / 58.5M / 65M /
72.2M(Auto-sensing)
Antenna External antenna
Aerial power 802.11b Max +15 dBm
802.11g Max +17 dBm
802.11n Max +17 dBm
Software Connection mode Infrastructure, Adhoc
Default IP Address 192.168.1.1
Default Subnet Mask 255.255.255.0
Default ESSID SATO_PRINTER
Default DHCP Enable
Security IEEE 802.11i
Cryptography WEP (64/128bit), TKIP (WPA), AES (WPA2)
Authorization Shared Key, Open System, PSK, PEAP, TLS,TTLS, LEAP,
EAP-FAST
Protocol (*) TCP/IP,Socket, LPD（LPR）, DHCP
Wireless LAN Parameter: Command (Printer Utility)
Parameter and
Status Monitor

85
7 Specifications Bluetooth

7.6 Bluetooth
Properties Bluetooth I/F
Standard Bluetooth 2.1 + EDR or later
Enable Device WS Series
Operating Temperature 41°F (5°C) ~ 104°F (40°C)
Storage Temperature -4°F (-20°C) ~ 140°F (60°C)
Operating Humidity 25 ~ 85 % Non-condensing R.H
Storage Humidity 10 ~ 90 % Non-condensing R.H
Connection Form Only one-to-one connection is
supported.
Support Profile Serial Port Profile (SPP)
PIN code is supported.
Class of Radio Transmission CLASS 2
Transmission Method Bi-directional (Half-duplex)
Flow Control Credit based flow control
Operating Mode Slave Mode
Transmission Distance 3 m (360 degrees)
SR Mode in Page/Inquiry Scanning R1 Scan Interval 1.28 sec.
Scan Window 22.5 msec.
RF Frequency Range 2402 ~ 2480 MHz
Nominal Output Power +4 dBm (2.51 mW) MAX

86
 7 Specifications Electrical and Operating Environment

7.7 Electrical and Operating

Environment
Properties Range
Power Supply Voltage: AC 100 V ~ 240 V ± 10 % (full range)
Frequency: 50 Hz - 60 Hz ± 5 %
Power Consumption DT Model: 60W TT Model: 90W
Temperature Operating: 5 °C ~ 40 °C
Storage: -20 °C ~ 60 °C
Humidity Operating: 25 %RH ~ 85 %RH (non-condensing)
Storage: 10 %RH ~ 90 %RH (non-condensing)

7.8 Physical Dimension

Model WS408DT WS412DT WS408TT WS412TT

Size W 183.8 mm x D 225.9 mm x H 166.0 mm W 220.6 mm x D 278.5 mm x H 187.5 mm

Weight Approx. 1.74kg Approx. 2.48 kg

87
7 Specifications Interfaces

7.9 Interfaces
This section provides information about IO port specifications for the
printer.

7.9.1 USB
There are two common USB connectors. Typically, type A is found on hosts
and hubs; type B is found on devices and hubs. The figure below shows their
pinouts.

Type A Type B

Pin Signal Description

1 VBUS +5V
2 D- Differential data signaling pair -
3 D+ Differential data signaling pair +
4 Ground Ground

88
7 Specifications Interfaces

7.9.2 Ethernet
The Ethernet uses RJ-45 cable, which is 8P8C (8-Position 8-Contact). The
figure below shows its pinout.

12 345678
Pin Signal
1 Transmit+
2 Transmit-
3 Receive+
4 Reserved
5 Reserved
6 Receive-
7 Reserved
8 Reserved

89
7 Specifications Interfaces

7.9.3 RS-232C
The RS-232C on the printer is DB9 female. It transmits data bit by bit in
asynchronous start-stop mode. The figure below shows its pinout.

5 4 3 2 1

9 8 7 6
Pin Signal Description
1 +5V Provide 5V Power
2 RxD Receive
3 TxD Transmit
4 NC No Connection
5 GND Ground
6 Hi Pull High
7 RTS NC Request to Send
8 CTS Clear to Send
9 Hi Pull High

Properties Description
Data Transmission Rate 2400, 4800, 9600, 19200, 38400, 57600, 115200 bps
Parity Odd, Even or None
Data Bits 7 or 8 Bits
Stop Bits 1 or 2 Bits
Flow Control XON/XOFF, RTS or None
Default Parameters 9600 bps, No Parity, 8 Data Bits, 1 Stop Bit, XON/XOFF

90
7 Specifications Interfaces

Host (DB9) Printer (DB9)

Signal Description Pin Pin Description Signal
CD Carrier Detect 1 1 Provide 5V Power +5V
RxD Receive 2 2 Receive RxD
TxD Transmit 3 3 Transmit TxD
DTR Data Terminal Ready 4 4 No Connection NC
GND Ground 5 5 Ground GND
DSR Data Set Ready 6 6 Pull High Hi
RTS Request to Send 7 7 Request to Send RTS
CTS Clear to Send 8 8 Clear to Send CTS
CI 9 9 Pull High Hi

91