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    Vibrant - Interview Questions

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    chelseaogolo

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    Vibrant - Interview Questions

    Uploaded by

    chelseaogolo
    9 views3 pages

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views3 pages

    Vibrant - Interview Questions

    Uploaded by

    chelseaogolo

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    H2H Interview Questions – Bachelor Level Call Center Counselor

    Interview Details
    Applicant Name: Date: Time:
    Interviewer Name/Title:
    Agency Name:

    Questions

    1. What interested you in this role/position?

    2. At this time employment at Vibrant Emotional Health does not count towards hours
    for licensing. Is that something that will be an issue for you?

    3. What strengths or assets would you bring to the job?

    4. What are some challenges that you faced professionally or academically? How did
    you address this challenge?

    5. As you take on a new position, what do you do to ensure you learn the ropes?

    6. Give me an example of a time when you had to think on your feet to delicately
    remove yourself from a difficult or awkward situation.

    7. How do you manage handling multiple responsibilities at once?

    REVISED 03/2022 1
    8. Give me an example of a time you faced a conflict while working on a team. How
    did you handle that?

    9. What are the biggest challenges individuals and families are faced with before
    finally connecting to services?

    10. What supports do individuals and families need to be successful?

    11. Are you authorized to work in the U.S.?

    12. Do you have any bilingual skills?

    13. Training for this position is 5 consecutive weeks during which days cannot be
    missed. We are understanding of certain events that can potentially take place in
    which certain documentation would be asked to be provided. Do you have any
    upcoming planned vacation time to disclose currently?

    Additional Considerations to Mention

    Are you able to begin working on (Insert Date Here)?


    Are you able to commit to 5 weeks of paid training from (Insert Date Here)?
    Are you able to work remotely?
    Do you have a dedicated confidential workspace with reliable internet?

    The Contact Center provides Services 24/7, including weekends and holidays. Our current
    shifts are overnight or evening with at least one weekend day- Can you commit to this?

    Do you prefer overnight or evening?

    What shifts are you not open to?

    Candidates selected for this position are required to take the Mental Health First Aid Training offered
    by the city. We will provide you with a link to find a local training to attend, prior to our New Hire
    Training beginning. Please ensure you attend and obtain a certificate of completion. If you have
    already completed this training, please provide your certificate upon hire.

    REVISED 03/2022 2
    *** To be completed by the Agency before emailing***
    Candidate Full Name:
    Salary or Bill Rate: $38.60/hour (NYPL) or $39/hour (NYC WELL)
    Candidate Phone Number:
    Candidate Email:
    Location of Candidate:
    Candidate Highest Level of Education:
    Does the candidate have their own laptop?
    Schedules the candidate are open to post training?

    Notes
    *Please provide any additional information/notes about the candidate below*

    REVISED 03/2022 3

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