Tự luận:

1. Using real examples that you know, discuss 3 reasons why logistics is important the
operations and supply charity management of any business

2. Discuss 3 (three) key benefits of adopting the critical path method (CPM) in project
management, with examples (3 pored)
Trắc nghiệm:
1.which of the following is a measure of operations and supply management efficiency?
A. Financial leverage
B. Earnings per share growth
C. Current ratio
D. Receivable turnover
E. Dividend payout ratio
Câu 2: Which of the following is not a way that operations and supply processes are
categorized ?
A.Making
B.Return
C.Delivery
D.Planning
E.Selecting
3. The total output from a production system in one day is 500 units and the total labor
necessary to produce the 500 units is 350 hours. Using the appropriate productivity
measure, which of the following numbers represents the resulting productivity ratio?
a. 1,000
b. 0,700
c. 1,428
d. 0,411
4. The concept of "caring for people, profit and planet" proposed by Shell Corporation in
relating to which of the following
a. sustainability
b. triple bottom line
c. corporations effectiveness
d. a and b only
e. a,b,c are all correct
5. A series of projects that are organized in such a way that each project utilizers people
from different functional areas is using which of the following organizational structures?
a. Integrated task force
b. Functional project
c. Matrix project
d. Cross-functional flexible team
6.
ACTIVITY IMMEDIATE PREDECESSOR TIME (WEEKS)
 A _ 3

B A 2

C A 4

D A 4

E B 6

F C,D 6

G D,F 2

H D 3

I E,G,H 3
Using CPM, which activities make up the critical path? You can choose multiple answers
if necessary.
a. ABFGI
b. ACFGI
c. ADFGI
d. ADHGI
7. In the …… environment, a primary task is to define a customer's order in terms of
alternative components and options because It is these components that are carried in
inventory. A good example is the way Dell Computer makes desktop computers
A Make to stock
B Assemble to order
C Make to order
D Engineer to order
8. UEH Computers a computer manufacturing enterprise specialising in taking orders for
computers and laptops with specific configurations Customers can choose a computer
model and customize the machine configuration according to the company's supply
capabilities. After that, UEH will then coordinate the required computer components and
deliver them to the customer. What kind of manufacturing process is described here?
A MPO
B ATO
C ETO
D MTS
9 …………….. are the items such as shampoo, body soap, water … provided by the hotel to
customers.
a implicit services
b Explicit services
c Facilitating goods
d Supporting facility
10. In the service-system design matrix, a face-to-face total customization service
encounter is expected to have which of the following?
a None of these
b Low sales opportunity
c High efficiency
d Low efficiency
e Low degree of customer/server contact
11/ This phenomenon of variability magnification when we move from the customer to
the producer in the supply chain is often referred to as…
a. order qualifier
b. order winner
c. bullwhip effect (?)
d. continuous repienishment
12/ which of the following is not an improvement - driven reason for outsourcing
a. improve credibility and image by associating with superior providers
b. enhance effectiveness by focusing on what you do best
c. improve risk management
d. improve quality and productivity
e. obtain expertise, skills and technologies not otherwise available
14. Which of the following are resulted lean production?
A.Philosophy of waste elimation
B.Lean consumption
C. Never running out of inventory
D. Full use of capacity
13. In designing a lean production facility layout, a designer should do which of the
following
A. Balance capacity using job shop analysis
B. Design for workflow balance
C.

15. What transportation mode has very high initial investment costs but gives a very low
cost per mile for products that are highly specialized and require no packaging?
A. Rail
B. Highway
C. Air
D. Pipeline
E. Water
16. There are companies that specialize in logistics such as United Parcel Service (UPS),
Federal Express (FedEx) and DHL. These global companies are in the business of
moving everything from flowers to industrial equipment. Today, a manufacturing
company (?) other will contract with one of those companies to handle many of its
logistic functions. In this case, those transportation companies (?) are called a____
a. Cross-docking company
b. International logistic
 c. Third-party logistic company
d. Hub-and-spoke system
17 Which of the following is not considered a major work flow structure
A Project
B Assembly line
C Continuous flow
D Work center
E Fabrication
18 What transportation mode has very high initial invenstment costs but gives a very
low cost per mile for products that are highly specialized and require no packaging
a Air
b Rail
c Pipeline
d Highway
e Water

Present 3( there) arguments showing that service process design is more complex and
challenging than manufacturing process design with real examples.(3pts)
(Hint; You should consider the differences between service and goods)

13 Operation and supply chain strategy is concerned with setting broad policies and
plans for using resources of a firm and must be integrated with corporate strategy
a dung
b sai

ACTIVITY IMMEDIATE TIME(WEEKS)

A _ 5

B A 3

C A 7

D C 2

E B,D 4

F D 3

G E,F 7
A 27 Weeks
b 25 weeks
c 26 weeks
d 24 weeks

activity immediate predecessor time (week)

A _ 6

B A 3

C A 7

D C 2

E B, D 4

F D 3

G E, F 7

A 27 Weeks
b 25 weeks
c 26 weeks
d 24 weeks
câu 7: A difference between project and continuous flow categories of process is
which…?
a. discrete parts moving from workstation to workstation
b. profit per unit
c. the size and bulk of the product
d. degree of equipment specialization
Câu 3:: It is critical that a sustainable strategy meet the needs of shareholders and
employees. It is also highly desirable that it preserves the environment.
hay chon True or False: F